Cover image of Intercom on Product Management

Intercom on Product Management

How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate you... Read more

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Chapter 1: How are people actually using your product?

Chapter 1: How are people actually using your product?

Before you start creating a product roadmap that will lead to greatness, it’s time to take stock and see what’s currentl... Read more

24 Oct 2017

6mins

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Chapter 2: How to improve your features

Chapter 2: How to improve your features

A good product manager makes improvements that will benefit the business and its customers, but that doesn't have to mea... Read more

26 Oct 2017

7mins

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Chapter 3: When to say no to new features

Chapter 3: When to say no to new features

Product managers have to be great at saying "no" to new feature requests. It's the most important word in their vocabula... Read more

26 Oct 2017

17mins

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Chapter 4: Making things people want

Chapter 4: Making things people want

The problems people encounter in their lives rarely change from generation to generation, but the products they hire to ... Read more

26 Oct 2017

5mins

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Chapter 5: Which new features should you actually build?

Chapter 5: Which new features should you actually build?

What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any... Read more

26 Oct 2017

10mins

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Chapter 6: How to fight physics envy

Chapter 6: How to fight physics envy

We’d all love it if the ROI for a feature was always perfectly proportional to the time we spent on it. That's not the c... Read more

26 Oct 2017

6mins

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Chapter 7: Why do new features flop?

Chapter 7: Why do new features flop?

New features are just code that’s gathering virtual dust, unless they're being used by your customers. To keep your next... Read more

26 Oct 2017

6mins

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Chapter 8: How to increase user engagement

Chapter 8: How to increase user engagement

There is no consistent quantifiable definition of engagement across different products, but if you make user engagement ... Read more

26 Oct 2017

6mins

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Chapter 9: Get comfortable killing a feature

Chapter 9: Get comfortable killing a feature

Feature creep comes at a high cost, which is why you must get comfortable killing a feature. See Privacy Policy at https... Read more

26 Oct 2017

4mins

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