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Inside Intercom

On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Ranked #1

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Julie Zhuo, VP of Product Design at Facebook

Julie Zhuo, VP of Product Design at Facebook

Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing... Read more

9 Jun 2016

33mins

Ranked #2

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Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we loo... Read more

26 Jan 2017

33mins

Ranked #3

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Elizabeth McGuane, Content Strategy Lead At Intercom

Elizabeth McGuane, Content Strategy Lead At Intercom

Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product buildin... Read more

27 Oct 2016

27mins

Ranked #4

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Intercom on Product: The intersection of company and product strategy

Intercom on Product: The intersection of company and product strategy

In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss 6 key ingredients for product strategy and a... Read more

25 Nov 2019

30mins

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Ranked #5

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Erika Hall, Director of Strategy at Mule Design

Erika Hall, Director of Strategy at Mule Design

Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at... Read more

5 Aug 2016

35mins

Ranked #6

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Daniel Burka, Design Partner at GV

Daniel Burka, Design Partner at GV

Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner... Read more

8 Dec 2016

28mins

Ranked #7

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Bob Moesta, President At The Re-Wired Group

Bob Moesta, President At The Re-Wired Group

Intercom co-founder Des Traynor takes a deep dive into the Jobs-to-be-Done framework for innovation with Bob Moesta, Pre... Read more

12 May 2016

39mins

Ranked #8

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Ilya Fushman, General Partner at Index Ventures

Ilya Fushman, General Partner at Index Ventures

As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to... Read more

29 Sep 2016

33mins

Ranked #9

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Riley Newman, Head Of Data Science At Airbnb

Riley Newman, Head Of Data Science At Airbnb

Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for... Read more

17 Mar 2016

27mins

Ranked #10

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Paul Adams, VP of Product at Intercom

Paul Adams, VP of Product at Intercom

Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Fac... Read more

5 Jan 2016

43mins

Ranked #11

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Matt Hodges, Senior Director of Marketing at Intercom

Matt Hodges, Senior Director of Marketing at Intercom

Matt Hodges, Intercom's first marketer, shares how Job-to-be-Done can shape your product's story, his strategy for prior... Read more

20 Jul 2016

32mins

Ranked #12

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Golden Krishna, Design Strategist at Google

Golden Krishna, Design Strategist at Google

Golden Krishna, author of The Best Interface is No Interface and a design strategist at Google, explains the trap of scr... Read more

6 Apr 2017

31mins

Ranked #13

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Darragh Curran, VP of Engineering at Intercom

Darragh Curran, VP of Engineering at Intercom

Shipping is your company's heartbeat, and at Intercom we're shipping code to production more than 100 times a day. Inter... Read more

15 Sep 2016

30mins

Ranked #14

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Brian Balfour, VP of Growth at HubSpot

Brian Balfour, VP of Growth at HubSpot

Des Traynor, Intercom co-founder, and Brian Balfour chat about what jobs growth teams should focus on and how to create ... Read more

13 Oct 2015

33mins

Ranked #15

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Tina Roth Eisenberg, Founder, Creative Mornings

Tina Roth Eisenberg, Founder, Creative Mornings

Tina Roth Eisenberg, author of the Swiss Miss design blog and founder of Creative Mornings, TeuxDeux and Tattly, shares ... Read more

19 Jan 2017

27mins

Ranked #16

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Rachel Hepworth, Head of Growth Marketing at Slack

Rachel Hepworth, Head of Growth Marketing at Slack

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most succ... Read more

1 Feb 2018

30mins

Ranked #17

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Margaret Gould Stewart, Director of Product Design at Facebook

Margaret Gould Stewart, Director of Product Design at Facebook

Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics ... Read more

23 Sep 2015

41mins

Ranked #18

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Andrew Chen, General Partner at Andreessen Horowitz

Andrew Chen, General Partner at Andreessen Horowitz

What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of ... Read more

10 May 2018

35mins

Ranked #19

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Mike Monteiro, co-founder at Mule Design

Mike Monteiro, co-founder at Mule Design

Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both cra... Read more

25 May 2017

27mins

Ranked #20

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Jackie Bavaro, Head of Product Management at Asana

Jackie Bavaro, Head of Product Management at Asana

Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scen... Read more

19 Oct 2017

29mins

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