On this episode, we talk with  Matt Hollingsworth, CEO of   Carta Healthcare, about ChatGPT.  If you've been reading the headlines, and maybe even experimenting with Chat GPT yourself, but don't quite grasp what's going on, then this episode is for you. Mat gives a not-too-technical, high-level explanation of what's going on under the hood so that you have proper context for the discussion. Then, Matt outlines the potential benefits, and potential harms, of applying ChatGPT in healthcare. Finally, Matt shares his experience launching Carta Healthcare, including how he convinced VCs that software plus services could scale better than a pure SaaS offering in this space.  This is a good one. I'm honestly not sure in which part of this conversation I learned more.

On this episode, we talk with Matt Hollingsworth, CEO of <a href="https://medcitynews.com/tag/carta-healthcare/" rel="nofollow" target="_blank"> Carta Healthcare</a>, about ChatGPT.  If you've been reading the headlines, and maybe even experimenting with Chat GPT yourself, but don't quite grasp what's going on, then this episode is for you. Mat gives a not-too-technical, high-level explanation of what's going on under the hood so that you have proper context for the discussion. Then, Matt outlines the potential benefits, and potential harms, of applying ChatGPT in healthcare. Finally, Matt shares his experience launching Carta Healthcare, including how he convinced VCs that software plus services could scale better than a pure SaaS offering in this space.  This is a good one. I'm honestly not sure in which part of this conversation I learned more.

ChatGPT: Where (and Where Not) to Apply it in Healthcare

Alan Weil

Medicaid Transformation. 1115 waivers. Delivery System Reform Incentive Payment (DSRIP) programs. Expansion. Contraction. We’ve been at this for a long time. Why isn’t Medicaid transformed already? Well… it turns out that this is really difficult work. First off, there are complex political and ideological issues. Even if we all agree that we want the best healthcare for every American – a conceptually easy outcome to rally behind – we don’t all agree on what that looks like, how to get there, or how to pay for it. Second, it takes a long time for policy levers to play out in the real world. That makes it exceedingly difficult to measure the success of our programs, which further exacerbates the first issue. Add in a bunch of multi-billion-dollar entrenched institutions, technology hurdles, and social determinants of health, and you are still just scratching the surface of the many issues that need to be addressed and aligned to “succeed”. But all is not lost. We’ve learned a lot over the past 30-40 years, and we’ve made progress in many areas. There are approaches and mental models that have led to certain levels of success. And today’s guest has been participating in and observing many of them over the past few decades. Today we talk with Alan Weil, Editor-in-Chief of Health Affairs, the nation’s leading health policy journal.  Alan takes us through the history of Medicaid Transformation from the early 1980s on. We discuss the approaches taken, the thinking behind them, and the many factors that influenced their success. We explore the conflicts and hurdles, the friction and confounders, not to define a path forward, but to give the listener a more productive framing from which to build. This is admittedly a bit more of a philosophical discussion than what we usually have on this show. However, I feel we’ve taken a practical approach to the philosophical exploration and yielded actionable advice on how to adjust your frame. Please do let us know what you think!   For full show notes and links, visit: https://thehcbiz.com And of course, find everything from Health Affairs at: https://www.healthaffairs.org/

Medicaid Transformation. 1115 waivers. Delivery System Reform Incentive Payment (DSRIP) programs. Expansion. Contraction. We’ve been at this for a long time. Why isn’t Medicaid transformed already? Well… it turns out that this is really difficult work. First off, there are complex political and ideological issues. Even if we all agree that we want the best healthcare for every American – a conceptually easy outcome to rally behind – we don’t all agree on what that looks like, how to get there, or how to pay for it. Second, it takes a long time for policy levers to play out in the real world. That makes it exceedingly difficult to measure the success of our programs, which further exacerbates the first issue. Add in a bunch of multi-billion-dollar entrenched institutions, technology hurdles, and social determinants of health, and you are still just scratching the surface of the many issues that need to be addressed and aligned to “succeed”. But all is not lost. We’ve learned a lot over the past 30-40 years, and we’ve made progress in many areas. There are approaches and mental models that have led to certain levels of success. And today’s guest has been participating in and observing many of them over the past few decades. Today we talk with Alan Weil, Editor-in-Chief of Health Affairs, the nation’s leading health policy journal.  Alan takes us through the history of Medicaid Transformation from the early 1980s on. We discuss the approaches taken, the thinking behind them, and the many factors that influenced their success. We explore the conflicts and hurdles, the friction and confounders, not to define a path forward, but to give the listener a more productive framing from which to build. This is admittedly a bit more of a philosophical discussion than what we usually have on this show. However, I feel we’ve taken a practical approach to the philosophical exploration and yielded actionable advice on how to adjust your frame. Please do let us know what you think! For full show notes and links, visit: <a href="https://thehcbiz.com" rel="nofollow" target="_blank">https://thehcbiz.com</a> And of course, find everything from Health Affairs at: <a href="https://www.healthaffairs.org/" rel="nofollow" target="_blank">https://www.healthaffairs.org/</a>

Medicaid Transformation: Past, Present, and Future with Alan Weil of Health Affairs

Cleveland Clinic recently announced that they would begin charging for certain patient-initiated messages. This flies in the face of everything the industry is talking about when it comes to patient engagement and value-based care. At the same time, it is quite unreasonable to think that a doctor should be available for questions at any time, for free. How can we protect the clinicians' time AND provide the patients with the care and attention they need?  And why are we moving away from value-based care?  Craig Joseph, MD, Chief Medical Officer of Nordic Consulting Partners, and Matt Lambert, MD, Chief Medical Officer for Curation Health join Don Lee to share their take.  Craig's article that led to this episode: To charge or not to charge  For full show notes and links, visit https://thehcbiz.com

Cleveland Clinic recently announced that they would begin <a href="https://my.clevelandclinic.org/online-services/mychart/messaging" rel="nofollow" target="_blank">charging for certain patient-initiated messages</a>. This flies in the face of everything the industry is talking about when it comes to patient engagement and value-based care. At the same time, it is quite unreasonable to think that a doctor should be available for questions at any time, for free. How can we protect the clinicians' time AND provide the patients with the care and attention they need?  And why are we moving away from value-based care? Craig Joseph, MD, Chief Medical Officer of Nordic Consulting Partners, and Matt Lambert, MD, Chief Medical Officer for Curation Health join Don Lee to share their take. Craig's article that led to this episode: <a href="https://www.linkedin.com/pulse/charge-craig-joseph-md-faap-famia/" rel="nofollow" target="_blank">To charge or not to charge</a> For full show notes and links, visit <a href="https://thehcbiz.com" rel="nofollow" target="_blank">https://thehcbiz.com</a>

Should Patients Be Charged for Messages to their Doctors?

Don and Shahid discuss NCQA's Health Innovation Summit (November 2022) and FHIR Dev Days (June 2022). They explore these events as examples of how to interpret what you hear at conferences, in industry media, and even on podcasts like this.  The discussion covers a lot of ground including:  What is NCQA? What is HEDIS? What does it mean to move from Electronic Clinical Quality measures (ECQM) to Digital Quality Measures (DQM)? Can FHIR really do all that!? Specified, but not implemented (this is important) Why is it hard to innovate and sell innovations in the quality measure space? How are health equity and social determinants of health factoring into quality measurement?  It's a fun conversation, but... take it with a grain of salt. 

Don and Shahid discuss NCQA's Health Innovation Summit (November 2022) and FHIR Dev Days (June 2022). They explore these events as examples of how to interpret what you hear at conferences, in industry media, and even on podcasts like this.  The discussion covers a lot of ground including: <ul> <li>What is NCQA?</li> <li>What is HEDIS?</li> <li>What does it mean to move from Electronic Clinical Quality measures (ECQM) to Digital Quality Measures (DQM)?</li> <li>Can FHIR really do all that!?</li> <li>Specified, but not implemented (this is important)</li> <li>Why is it hard to innovate and sell innovations in the quality measure space?</li> <li>How are health equity and social determinants of health factoring into quality measurement?</li> </ul> It's a fun conversation, but... take it with a grain of salt.

Take it All With a Grain of Salt

Ray Dogum

On this episode, we talk with Ray Dogum, MS, MBA about the state of blockchain and web3 technology in healthcare. Ray is the producer and host of the Health Unchained podcast where he discusses blockchain developments in healthcare with industry experts. There was quite a hype cycle around blockchain in healthcare that has died, but there is still real development being done and plenty of opportunity to create value in the future. We’ll break down the pockets of success that are happening today and talk about where things could be headed in the future. For complete show notes and links visit: https://TheHCBiz.com

On this episode, we talk with Ray Dogum, MS, MBA about the state of blockchain and web3 technology in healthcare. Ray is the producer and host of the <a href="https://healthunchained.org/" rel="nofollow" target="_blank">Health Unchained podcast</a> where he discusses blockchain developments in healthcare with industry experts. There was quite a hype cycle around blockchain in healthcare that has died, but there is still real development being done and plenty of opportunity to create value in the future. We’ll break down the pockets of success that are happening today and talk about where things could be headed in the future. For complete show notes and links visit: <a href="https://TheHCBiz.com" rel="nofollow" target="_blank">https://TheHCBiz.com</a>

The State of Blockchain and Web3 in Healthcare with Ray Dogum

Some people tell doctors that anything more than a cup of coffee is a conflict of interest. What about executives? Is it ok to take them out to lunch? What about a trip to the Super Bowl? Is there a line? Where is it? On this episode, Don and Shahid discuss a recent LinkedIn discussion where a healthcare executive called shenanigans on himself and his colleagues for accepting gifts. The gift is a symptom... not the underlying issue.  Tune in to find out what the issue is and how to fix it. Plus, learn why Don hates RFPs and how we can do those better too.

Some people tell doctors that anything more than a cup of coffee is a conflict of interest. What about executives? Is it ok to take them out to lunch? What about a trip to the Super Bowl? Is there a line? Where is it? On this episode, Don and Shahid discuss a recent LinkedIn discussion where a healthcare executive called shenanigans on himself and his colleagues for accepting gifts. The gift is a symptom... not the underlying issue.  Tune in to find out what the issue is and how to fix it. Plus, learn why Don hates RFPs and how we can do those better too.

Can I Buy You Lunch (and tell you about my product)?

Brian Sanderson

There's no business case for doing the right thing in healthcare. Fortunately, being patient-first is the right thing to do and can be good for business too. Today we talk with Brian Sanderson, national healthcare management leader at Crowe LLP and author of the new book, The Patient-First Revolution.  In it, Brian provides a blueprint for hospitals to skyrocket net revenue by boosting patient experience (#HCBiz listeners can grab a free copy of the book  here). Brian explains it's important to think about more than short-term financials. Yes... you need to operate efficiently and run a sound business… those are table stakes. The hospitals and health systems that take it to the next level will do so by playing the long game and being patient-first. This conversation continues our ongoing exploration of the Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO). Brian helps us understand how to make the case for prioritizing patient-first practices and how to set and manage expectations within the organization. This, of course, is a critical early step for any healthcare innovation effort.  For full show notes and links, visit https://thehcbiz.com

There's no business case for doing the right thing in healthcare. Fortunately, being patient-first is the right thing to do and can be good for business too. Today we talk with <a href="https://briansanderson.me/" rel="nofollow" target="_blank">Brian Sanderson</a>, national healthcare management leader at <a href="https://www.crowe.com/" rel="nofollow" target="_blank">Crowe LLP</a> and author of the new book, The Patient-First Revolution.  In it, Brian provides a blueprint for hospitals to skyrocket net revenue by boosting patient experience (#HCBiz listeners can grab a free copy of the book <a href="https://briansanderson.me/hcbiz?utm_source=HCBiz&amp;utm_medium=Bio&amp;utm_campaign=podcast" rel="nofollow" target="_blank"> here</a>). Brian explains it's important to think about more than short-term financials. Yes... you need to operate efficiently and run a sound business… those are table stakes. The hospitals and health systems that take it to the next level will do so by playing the long game and being patient-first. This conversation continues our ongoing exploration of the <a href="https://www.medigy.com/research-ontology/hdo-il-ontology/" rel="nofollow" target="_blank">Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO)</a>. Brian helps us understand how to make the case for prioritizing patient-first practices and how to set and manage expectations within the organization. This, of course, is a critical early step for any healthcare innovation effort.  For full show notes and links, visit <a href="https://thehcbiz.com" rel="nofollow" target="_blank">https://thehcbiz.com</a>

The Business Case for Being Patient-First with Brian Sanderson

It's easy to experiment with new tech and produce products that look and sound innovative. It's much harder to tie your innovation efforts to strategic objectives with measurable outcomes and then scale the solution across your organization. The former leads to "death by pilot". The latter makes a difference in people's lives. We need a more disciplined approach to innovation if we want to make a difference. In this episode (Ep. 201) we introduce the concept of the Healthcare Delivery Organization Innovation Lifecycle Ontology or HDO-ILO. That's a fancy way of saying that we are attempting to codify what we've learned over the past 200 episodes and through our decades of Health IT / Digital Health innovation experience. You can find the current draft here:   Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO) Our goal is to help the industry move from a haphazard way of innovation to one that is more thoughtful, deliberate, targeted, measurable, and repeatable. And we need your help! There are several asks for the community throughout this episode. Please send us your ideas and experiences. We'll bring you on to share them with the #HCBiz community and we'll incorporate them (with credit) into the HDO-ILO. Let's innovate on purpose, and with purpose. Together... Find more at:  https://thehcbiz.com/201-building-an-innovation-lifecycle-ontology/ Watch this episode on YouTube

It's easy to experiment with new tech and produce products that look and sound innovative. It's much harder to tie your innovation efforts to strategic objectives with measurable outcomes and then scale the solution across your organization. The former leads to "death by pilot". The latter makes a difference in people's lives. We need a more disciplined approach to innovation if we want to make a difference. In this episode (Ep. 201) we introduce the concept of the Healthcare Delivery Organization Innovation Lifecycle Ontology or HDO-ILO. That's a fancy way of saying that we are attempting to codify what we've learned over the past 200 episodes and through our decades of Health IT / Digital Health innovation experience. You can find the current draft here:  <a href="https://www.medigy.com/research-ontology/hdo-il-ontology/overview/" rel="nofollow" target="_blank"> Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO)</a> Our goal is to help the industry move from a haphazard way of innovation to one that is more thoughtful, deliberate, targeted, measurable, and repeatable. And we need your help! There are several asks for the community throughout this episode. Please send us your ideas and experiences. We'll bring you on to share them with the #HCBiz community and we'll incorporate them (with credit) into the HDO-ILO. Let's innovate on purpose, and with purpose. Together... Find more at: <a href="https://thehcbiz.com/201-building-an-innovation-lifecycle-ontology/" rel="nofollow" target="_blank"> https://thehcbiz.com/201-building-an-innovation-lifecycle-ontology/</a> Watch this episode on <a href="https://youtu.be/b8kMMrdPgsM" rel="nofollow" target="_blank">YouTube</a>

Building an Innovation Lifecycle Ontology

On this episode, Don Lee and Shahid Shah celebrate 200 episodes of The #HCBiz Show! We discuss what we've done over the past 6 years and tell you where we're headed next. In a nutshell, we're going to work to codify what we've learned about innovation in healthcare over the past 200 episodes and in our decades of deploying digital health solutions.   We're steering the effort, but we need your help. There will be plenty of ways to get involved. Thanks for learning with us over the past 200 episodes. Here's to 200 more! Oh... and we're on YouTube now too if you prefer the visuals: The #HCBiz Show! - YouTube   Learn more at https://TheHCBiz.com

On this episode, Don Lee and Shahid Shah celebrate 200 episodes of The #HCBiz Show! We discuss what we've done over the past 6 years and tell you where we're headed next. In a nutshell, we're going to work to codify what we've learned about innovation in healthcare over the past 200 episodes and in our decades of deploying digital health solutions.   We're steering the effort, but we need your help. There will be plenty of ways to get involved. Thanks for learning with us over the past 200 episodes. Here's to 200 more! Oh... and we're on YouTube now too if you prefer the visuals: <a href="https://www.youtube.com/c/Thehcbiz" rel="nofollow" target="_blank">The #HCBiz Show! - YouTube</a> Learn more at <a href="https://TheHCBiz.com" rel="nofollow" target="_blank">https://TheHCBiz.com</a>

Episode 200!!! What's Next for the show?

Peter Durlach

There’s no shortage of development when it comes to AI and ML in healthcare. The technology is already powerful and continues to advance. The challenge, as always, is getting things into the clinical workflow. And doing so at scale. Nuance has a plan to help innovators and health delivery organizations find alignment and get the right tools integrated into the clinical workflow quickly. Nuance started with ambient intelligence in the sensory realm. In computing, ambient intelligence (AmI) refers to electronic environments that are sensitive and responsive to the presence of people. Today, Nuance’s Dragon Ambient eXperience (DAX) can capture and code the natural conversation as it occurs between doctors and patients. Soon, ambient sensor tools will be able to see what’s going on in the exam room too. Building on the sensory tools, Nuance’s somatic ambient intelligence will allow AI to help doctors understand what’s happening inside the body too. And that starts with imaging. The  Nuance Precision Imaging Network (PIN) is designed to integrate imaging insights into the broader healthcare ecosystem and facilitate the use of AI to inform precision diagnostics and therapeutics.  In short, Nuance is allowing innovators to deploy their models on top of existing infrastructure in healthcare delivery organizations across the country. And in doing so, they are making it much easier for healthcare delivery organizations to experiment with these models. A real win-win that could accelerate the integration of ambient intelligence into the clinical workflow. On this episode, we talk with Peter Durlach, Executive Vice President, and Chief Strategy Officer at Nuance, about the technology, the strategy, and the roadmap. Plus, we discuss the  AI Collaborative Nuance launched with The Health Management Academy.   Full show notes and links: https://thehcbiz.com/199-ambient-intelligence-peter-durlach/

There’s no shortage of development when it comes to AI and ML in healthcare. The technology is already powerful and continues to advance. The challenge, as always, is getting things into the clinical workflow. And doing so at scale. Nuance has a plan to help innovators and health delivery organizations find alignment and get the right tools integrated into the clinical workflow quickly. Nuance started with ambient intelligence in the sensory realm. In computing, <a href="https://en.wikipedia.org/wiki/Ambient_intelligence" rel="nofollow" target="_blank">ambient intelligence (AmI)</a> refers to electronic environments that are sensitive and responsive to the presence of people. Today, Nuance’s Dragon Ambient eXperience (DAX) can capture and code the natural conversation as it occurs between doctors and patients. Soon, ambient sensor tools will be able to see what’s going on in the exam room too. Building on the sensory tools, Nuance’s somatic ambient intelligence will allow AI to help doctors understand what’s happening inside the body too. And that starts with imaging. The <a href="https://www.nuance.com/healthcare/diagnostics-solutions/precision-imaging-network.html" rel="nofollow" target="_blank"> Nuance Precision Imaging Network (PIN)</a> is designed to integrate imaging insights into the broader healthcare ecosystem and facilitate the use of AI to inform precision diagnostics and therapeutics.  In short, Nuance is allowing innovators to deploy their models on top of existing infrastructure in healthcare delivery organizations across the country. And in doing so, they are making it much easier for healthcare delivery organizations to experiment with these models. A real win-win that could accelerate the integration of ambient intelligence into the clinical workflow. On this episode, we talk with Peter Durlach, Executive Vice President, and Chief Strategy Officer at Nuance, about the technology, the strategy, and the roadmap. Plus, we discuss the <a href="https://news.nuance.com/2022-05-11-The-Academy-and-Nuance,-a-Microsoft-Company,-Partner-to-Launch-The-AI-Collaborative" rel="nofollow" target="_blank"> AI Collaborative</a> Nuance launched with <a href="https://hmacademy.com/" rel="nofollow" target="_blank">The Health Management Academy</a>. Full show notes and links: <a href="https://thehcbiz.com/199-ambient-intelligence-peter-durlach/" rel="nofollow" target="_blank">https://thehcbiz.com/199-ambient-intelligence-peter-durlach/</a>

Putting Ambient Intelligence into the Clinical Workflow at Scale with Peter Durlach

A practical podcast on the business of healthcare w/ hosts Don Lee and Shahid Shah. The premise behind #HCBiz is that we can't "just innovate". Sure, you may have a great idea, an all-star team and execute flawlessly, but if you don't understand the complex dynamics of the healthcare business you'll never get traction. We'll identify the issues that impede change, explain why they exist and find ways to work with them, through them, or around them. In short, we'll help you create space for innovation in healthcare through technology (HealthIT | HIT | Digital Health) and workflow. We'll also explore health policy, administration and the psychology behind it all. Finally, we help you align your ideas to business incentives, market them to healthcare leaders and get the sale.Check out all of our podcasts, videos and blog posts here: http://thehcbiz.com/Produced by Glide Health IT LLC in partnership with Netspective Media.

One of the few podcasts whose episodes get to the top of the playlist as soon as it posts. Love the variety of topics and the breadth of guests.

If you’re interested in how the healthcare biz really works and where tech fits in, subscribe to this podcast.

Real-world perspectives from those who have been there

Shows have relevant and valuable topics and guest. You can learn a great deal in a short period of time. Shows are great length to listen to during workouts or runs. Great idea generator based on Don’s questions and guests.

Worth a Listen

A practical podcast on the business of healthcare w/ hosts Don Lee and Shahid Shah. The premise behind #HCBiz is that we can't "just innovate". Sure, you may have a great idea, an all-star team and execute flawlessly, but if you don't understand the complex dynamics of the healthcare business you'll never get traction. We'll identify the issues that impede change, explain why they exist and find ways to work with them, through them, or around them. In short, we'll help you create space for innovation in healthcare through technology (HealthIT | HIT | Digital Health) and workflow. We'll also explore health policy, administration and the psychology behind it all. Finally, we help you align your ideas to business incentives, market them to healthcare leaders and get the sale. Check out all of our podcasts, videos and blog posts here: <a href="http://thehcbiz.com/" rel="nofollow" target="_blank">http://thehcbiz.com/</a> Produced by Glide Health IT LLC in partnership with Netspective Media.

The #HCBiz Show!

Michael Ackerman

Sepsis is not an infection. Rather, it's your bodies overwhelming reaction to an infection and can lead to some serious health issues. In fact, sepsis is the #1 cause of death for patients in hospitals. Sepsis definitions and protocols have been around for some time, but have been undergoing major changes. Additionally, sepsis is under scrutiny from CMS at the federal level and is subject to public reporting in many states. All of this, plus the importance of quickly diagnosing and treating the condition puts clinicians in a difficult spot. Many times they'll find themselves treating to the protocol, even when their clinical instincts suggest something else. In that regard, sepsis proves to be a very instructive topic in our never-ending quest to unravel the business of healthcare. On this episode, we'll talk with Michael Ackerman who's an Acute Care Nurse Practitioner and an Associate Director and Professor at Niagara University School of Nursing. Michael is an expert on the topic who speaks on it across the country. He'll help us understand what we're up against and why it's so complicated from both a clinical and administrative standpoint. We discuss:  What is sepsis? How is sepsis diagnosed? Why it's so important to diagnose and treat quickly. Why protocols and definitions continue to change. How new definitions of sepsis seem to be at odds with public reporting. How this impacts the clinicians and their ability to treat. How public reporting and media impact the approach. How proper identification and treatment impact healthcare costs. Why we need to focus on quality, but can't ignore the patient experience, the costs of care or the value that you bring to that care. What it all means to the patient and how we can protect ourselves. Why hospital administrators need to take the long-view. How a Sepsis-team can drive tremendous value to the hospital. The importance of incorporating new technology.     Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime.     Michael Ackerman’s Background: Michael (Mike) Ackerman has held just about every role nurse could; from Candy Striper to Senior Director. His entire career has been in the critical care arena from staff nurse, nurse manager, clinical nurse specialist, nurse practitioner and most recently senior director of nursing.  He has over 50 publications as well as several funded studies. In addition, he has held leadership roles in academia. Mike has a passion for critical care nursing. This is evident in his much sought after presentations on a variety of critical care topics. He also has a passion for the “Crucial Conversations” program which he has implemented in two of his recent institutions. This implementation has been a catalyst in much of Mike’s work in the area of culture change. Mike is a skilled clinician, avid researcher, motivational speaker and caring leader. Leading from the bedside has been a consistent theme in Mike’s career. Check out Mike's facebook group: Stop the Silence in Healthcare and learn more about him here: www.ackermanhealthcareconsulting.com Michael will be speaking at The National Teaching Institute &amp; Critical Care Exposition in Houston from May 22-25.  Mentioned on the Show Mike mentioned a book on the episode called Take this Book to the Hospital With You. It's a consumer guide to surviving your hospital stay. I've never read that one, but I'm currently reading The Patient Survival Guide: 8 simple solutions to prevent hospital and healthcare-associated infections by a friend of the show Dr. Maryanne McGuckin and Toni L. Goldfarb. Doctor Turns Up Possible Treatment For Deadly Sepsis - Dr. Paul Marik uses Vitamin C to treat Sepsis cases with great success. Sepsis Alliance - On a mission to save lives and reduce suffering by raising awareness of Sepsis as a medical emergency.  About the Infection Prevention and Control Series This episode is part of  The #HCBiz Show’s Infection Prevention and Control (IPAC) series. We’d like to thank our partners InfectionControl.tips and the Center of Excellence for Infection Prevention and Control (COE IPAC) for their support and guidance with the series. About InfectionControl.tips InfectionControl.tips is a Pan-Access journal that extends globally and touches locally. www.IC.tips is: Free to Publish. Free to Access and provides Accessible Scientific Services. About Center of Excellence for Infection Prevention and Control (COE IPAC) Center of Excellence for Infection Prevention and Control (COE IPAC) is a collaborative effort to accelerate and support new solutions that hold the promise of significantly advancing infection prevention and control. On a quarterly basis, the Center of Excellence will evaluate at least 3 international innovations – giving them access to independent testing, publication as well as a US commercialization site The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media.   Soundtrack credit: Acid Lounge by FoolBoyMedia

Sepsis is not an infection. Rather, it's your bodies overwhelming reaction to an infection and can lead to some serious health issues. In fact, sepsis is the #1 cause of death for patients in hospitals. Sepsis definitions and protocols have been around for some time, but have been undergoing major changes. Additionally, sepsis is under scrutiny from CMS at the federal level and is subject to public reporting in many states. All of this, plus the importance of quickly diagnosing and treating the condition puts clinicians in a difficult spot. Many times they'll find themselves treating to the protocol, even when their clinical instincts suggest something else. In that regard, sepsis proves to be a very instructive topic in our never-ending quest to unravel the business of healthcare. On this episode, we'll talk with Michael Ackerman who's an Acute Care Nurse Practitioner and an Associate Director and Professor at Niagara University School of Nursing. Michael is an expert on the topic who speaks on it across the country. He'll help us understand what we're up against and why it's so complicated from both a clinical and administrative standpoint. We discuss: <ol> <li>What is sepsis?</li> <li>How is sepsis diagnosed?</li> <li>Why it's so important to diagnose and treat quickly.</li> <li>Why protocols and definitions continue to change.</li> <li>How new definitions of sepsis seem to be at odds with public reporting.</li> <li>How this impacts the clinicians and their ability to treat.</li> <li>How public reporting and media impact the approach.</li> <li>How proper identification and treatment impact healthcare costs.</li> <li>Why we need to focus on quality, but can't ignore the patient experience, the costs of care or the value that you bring to that care.</li> <li>What it all means to the patient and how we can protect ourselves.</li> <li>Why hospital administrators need to take the long-view.</li> <li>How a Sepsis-team can drive tremendous value to the hospital.</li> <li>The importance of incorporating new technology.</li> </ol>   Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. Michael Ackerman’s Background: Michael (Mike) Ackerman has held just about every role nurse could; from Candy Striper to Senior Director. His entire career has been in the critical care arena from staff nurse, nurse manager, clinical nurse specialist, nurse practitioner and most recently senior director of nursing.  He has over 50 publications as well as several funded studies. In addition, he has held leadership roles in academia. Mike has a passion for critical care nursing. This is evident in his much sought after presentations on a variety of critical care topics. He also has a passion for the “Crucial Conversations” program which he has implemented in two of his recent institutions. This implementation has been a catalyst in much of Mike’s work in the area of culture change. Mike is a skilled clinician, avid researcher, motivational speaker and caring leader. Leading from the bedside has been a consistent theme in Mike’s career. Check out Mike's facebook group: <a href="https://www.facebook.com/groups/stopthesilenceinhealthcare/" rel="noopener noreferrer nofollow" target="_blank">Stop the Silence in Healthcare</a> and learn more about him here: <a href="http://www.ackermanhealthcareconsulting.com" rel="noopener noreferrer nofollow" target="_blank">www.ackermanhealthcareconsulting.com</a> Michael will be speaking at <a href="https://www.aacn.org/conferences-and-events/nti" rel="noopener noreferrer nofollow" target="_blank">The National Teaching Institute &amp; Critical Care Exposition</a> in Houston from May 22-25. Mentioned on the Show Mike mentioned a book on the episode called <a href="https://www.amazon.com/gp/product/B008IT7WH4/ref=as_li_tl?ie=UTF8&amp;tag=hcbiz-20&amp;camp=1789&amp;creative=9325&amp;linkCode=as2&amp;creativeASIN=B008IT7WH4&amp;linkId=aebc1409058ea8489a50e73b90ae5e6b" rel="noopener noreferrer nofollow" target="_blank">Take this Book to the Hospital With You</a>. It's a consumer guide to surviving your hospital stay. I've never read that one, but I'm currently reading <a href="https://www.amazon.com/gp/product/1936303310/ref=as_li_tl?ie=UTF8&amp;tag=hcbiz-20&amp;camp=1789&amp;creative=9325&amp;linkCode=as2&amp;creativeASIN=1936303310&amp;linkId=e2e1d94fa12d93364ca34a006a64a853" rel="noopener noreferrer nofollow" target="_blank">The Patient Survival Guide: 8 simple solutions to prevent hospital and healthcare-associated infections</a> by a friend of the show Dr. Maryanne McGuckin and Toni L. Goldfarb. <a href="http://www.npr.org/sections/health-shots/2017/03/23/521096488/doctor-turns-up-possible-treatment-for-deadly-sepsis" rel="noopener noreferrer nofollow" target="_blank">Doctor Turns Up Possible Treatment For Deadly Sepsis</a> - Dr. Paul Marik uses Vitamin C to treat Sepsis cases with great success. <a href="http://www.sepsis.org/" rel="noopener noreferrer nofollow" target="_blank">Sepsis Alliance</a> - On a mission to save lives and reduce suffering by raising awareness of Sepsis as a medical emergency. About the Infection Prevention and Control Series This episode is part of <a href="http://thehcbiz.com/category/infection-prevention-and-control-ipac/" rel="nofollow" target="_blank"> The #HCBiz Show’s Infection Prevention and Control (IPAC) series</a>. We’d like to thank our partners InfectionControl.tips and the Center of Excellence for Infection Prevention and Control (COE IPAC) for their support and guidance with the series. About InfectionControl.tips InfectionControl.tips is a Pan-Access journal that extends globally and touches locally. <a href="http://www.ic.tips/" rel="noopener noreferrer nofollow" target="_blank">www.IC.tips</a> is: Free to Publish. Free to Access and provides Accessible Scientific Services. About Center of Excellence for Infection Prevention and Control (COE IPAC) <a href="http://www.coeipac.com/" rel="noopener noreferrer nofollow" target="_blank">Center of Excellence for Infection Prevention and Control (COE IPAC)</a> is a collaborative effort to accelerate and support new solutions that hold the promise of significantly advancing infection prevention and control. On a quarterly basis, the Center of Excellence will evaluate at least 3 international innovations – giving them access to independent testing, publication as well as a US commercialization site The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Soundtrack credit: <a href="https://www.freesound.org/s/222066/" rel="nofollow" target="_blank">Acid Lounge by FoolBoyMedia</a>

IPAC-06 Redefining Sepsis | Michael Ackerman

Reid Kiser

Kristine Burnaska

$11.1 Billion. That's how much, according to the 217 CAQH Index, the healthcare industry could save by transitioning to fully electronic administrative transactions. The transactions are for things like claim submission, eligibility and benefit verification, pre-authorization, etc. These are clearly defined standards and many of them are widely adopted. This is real interoperability in healthcare and it's in place today. Yet, not everyone is participating. Why is that? How can we expand adoption and realize the tremendous value that's available for the taking? And what can we learn from this process to help us achieve real interoperability in other areas of healthcare? My guests today Dr. Kristine Burnaska, Director of Research and Measurement at CAQH and Reid Kiser, Lead Researcher of the 2017 CAQH Index tell us how the CAQH Index measures the cost of administrative transactions in healthcare and gives us a detailed look into the industry's progress. More importantly, they help us to understand the tremendous opportunity we have in front of us.   NOTE: This is also the topic for the #HITsm chat on Friday, August 17th at 12 EST that I'm co-hosting with CAQH: The Cost Savings Opportunities on the Business Side of Healthcare – #HITsm Chat Topic   0:00 This is real interoperability in healthcare. Why isn't everyone on board? 2:13 Background on CAQH – Nonprofit alliance of health plans that acts as the convener, collaborator and catalyst for streamlining the business of healthcare. 5:34 The CAQH Index – The best measure of efficiency in the cost of administrative transactions between doctors and health plans. 10:11 The CAQH Index has informed operations staff how their facility measures up to the competition and makes the business case for administrative technology investments. 14:35 What did the 2017 report say? What are the types of transactions being tracked? The 13 metrics: Claim Submission, Eligibility and Benefit Verification, Claim Status Inquiry, Claim Payment, Remittance Advice, Prior Authorization, Referral Certification, Coordination of Benefits Claim, Claim Attachment, Prior Auth Attachment, Enrollment and Disenrollment, Premium Payment, and Acknowledgements. 18:30 Electronic vs Manual Transactions. 22:20 What are Partially Electronic Transactions? An introduction to portals. 25:25 The 2017 Report: Why is claims submission 95% electronic? 30:04 The 2017 Report: What have prior authorizations not improved since 2008? 33:21 The dollar savings opportunity for improving prior authorization is $11.1B, $9.5B from provider side, and it's still growing. What are the numbers really telling us? 37:51 Why have high deductible health plans increased the number of manual transactions? Are we still going in the right direction? 39:05 Why certain organizations are adopting and some aren’t, who’s doing well, and what we learn from best practices. 42:55 Portals and Passover – why is this metric different than all other metrics? The increase in portal use is driving increase in manual transaction rates. Are portals a bridge or barrier to full automation? 48:13 Where does the report focus on in 2018? New topics include: Portal use, value based payments, vendor fees, and call inquires. Like all CAQH initiatives, the CAQH Index is the result of an industry-wide collaborative effort. Health plans covering more than half of the commercially insured U.S. population and a wide range of healthcare providers contribute data on how many of the studied transactions they conducted throughout the year and how they conducted them. They are joined by vendors and other business partners in offering insights about dynamic market conditions driving decisions about use of administrative transactions. Government agencies and policymakers often contribute data and insight to the Index as well.  Advance the Effort. Health plans and healthcare providers can advance the effort by contributing data. For the 2018 CAQH Index, more data is needed to more completely benchmark the transactions currently tracked and to reveal insights about the evolving use of administrative transactions. Every Contribution Adds Value. Every data contribution enriches the overall quality of the Index dataset. With richer data, CAQH can deliver increasingly useful insights, more precise measures of progress, and more accurate estimates of cost savings. All health plans and providers, regardless of adoption status, are encouraged to participate. Receive a Customized Benchmark Report. Health plans and healthcare providers that contribute data receive customized benchmark reports. CAQH prepares and delivers a detailed analysis of organizational performance alongside national results to each data contributor.     About Kristine Burnaska, Ph.D. Director, Research and Measurement, CAQH Kristine Burnaska, Ph.D. is Director, Research and Measurement, at CAQH, a non-profit alliance of health plans and related associations working together to achieve the shared goal of streamlining the business of healthcare. Kristine manages CAQH Explorations and in that capacity is the lead researcher for the annual CAQH Index, which tracks the healthcare industry transition from manual to electronic business transactions and the related cost savings. Before joining CAQH in 2018, Kristine was the Director of Operations at the Health Care Cost Institute, where she focused on understanding and guaranteeing smooth daily operations of its price transparency initiative. She previously served the Health Industry Distributors Association as Director of Research and Market Intelligence and Abt SRBI as Director of Analytics / Consumer Insights. Kristine holds a Ph.D. in statistics and research methods from the University of Illinois at Urbana-Champaign.  Reid Kiser, MS Lead Researcher, 2017 CAQH Index Reid Kiser was the lead researcher for the 2017 CAQH Index in his former capacity as Interim Director of CAQH Explorations, the research arm of CAQH, a nonprofit alliance of health plans and related associations. An independent consultant with Kiser Healthcare Solutions, Reid is a former employee of CAQH. He managed the transition of the U.S. Healthcare Efficiency Index, the predecessor to the CAQH Index, to CAQH in 2012. Prior to his role at CAQH, Reid served in several capacities involving quality measurement and improvement for health plans and providers. He was an executive lead for Inovalon’s HEDIS Advantage™ and served as UnitedHealthGroup’s National Director of Clinical Excellence. He also served in a variety of capacities at NCQA. He holds a Master of Science in evaluative clinical sciences from Dartmouth.  About CAQH and The CAQH Index CAQH is a non-profit alliance of health plans and related associations working together to achieve the shared goal of streamlining the business of healthcare. The CAQH Index is the industry source for tracking health plan and provider adoption of electronic administrative transactions. It also estimates the industry cost savings opportunity, an amount that should decline as adoption and efficiency grows. The CAQH Index is the authority on:  Claims-related administrative costs for medical and dental providers and health plans. Time consumed by providers. Savings potential from conversion to fully electronic administrative transactions. Trends in use of fully electronic (HIPAA), online portal, phone, fax, mail and interactive voice response (IVR) transactions.   Related and/or Mentioned on the Show All resources below are complimentary and available at the CAQH website. About the CAQH Index The 2017 CAQH Index Report Participate in the CAQH Index! Follow and engage with CAQH on: Twitter @CAQH LinkedIn CAQH Email at Explorations@CAQH.org CAQH Soultions collaborates for shared utilities. COB Smart helps coordinate your benefits. CAQH Proview AKA the Universal Provider Datasource uses an intuitive, profile-based design, for providers to easily enter and maintain their information for submission to selected insurance organizations. ENROLLHUB helps payers send providers electronic payments. Sanctionstrack for automated sanctions monitoring. CAQH Core drives the creation and adoption of healthcare operating rules that support standards, accelerate interoperability, and align administrative and clinical activities among providers, payers and consumers. Use the Savings Calculator to estimate potential organizational savings by transitioning to electronic administrative transactions! In addition, CAQH invites those who share its passion for reducing the cost, time and frustration associated with the business of healthcare to stay informed about this and other work at CAQH by signing up for its email newsletter.  Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

$11.1 Billion. That's how much, according to the 217 CAQH Index, the healthcare industry could save by transitioning to fully electronic administrative transactions. The transactions are for things like claim submission, eligibility and benefit verification, pre-authorization, etc. These are clearly defined standards and many of them are widely adopted. This is real interoperability in healthcare and it's in place today. Yet, not everyone is participating. Why is that? How can we expand adoption and realize the tremendous value that's available for the taking? And what can we learn from this process to help us achieve real interoperability in other areas of healthcare? My guests today Dr. Kristine Burnaska, Director of Research and Measurement at CAQH and Reid Kiser, Lead Researcher of the 2017 CAQH Index tell us how the CAQH Index measures the cost of administrative transactions in healthcare and gives us a detailed look into the industry's progress. More importantly, they help us to understand the tremendous opportunity we have in front of us. NOTE: This is also the topic for the #HITsm chat on Friday, August 17th at 12 EST that I'm co-hosting with CAQH: <a href="https://www.emrandhipaa.com/emr-and-hipaa/2018/08/14/the-cost-savings-opportunities-on-the-business-side-of-healthcare-hitsm-chat-topic/" rel="nofollow" target="_blank">The Cost Savings Opportunities on the Business Side of Healthcare – #HITsm Chat Topic</a> 0:00 This is real interoperability in healthcare. Why isn't everyone on board? 2:13 Background on CAQH – Nonprofit alliance of health plans that acts as the convener, collaborator and catalyst for streamlining the business of healthcare. 5:34 <a href="https://www.caqh.org/explorations/caqh-index" rel="noopener nofollow" target="_blank">The CAQH Index</a> – The best measure of efficiency in the cost of administrative transactions between doctors and health plans. 10:11 The CAQH Index has informed operations staff how their facility measures up to the competition and makes <a href="https://www.caqh.org/explorations/savings-calculator" rel="noopener nofollow" target="_blank">the business case</a> for administrative technology investments. 14:35 What did the 2017 report say? What are the types of transactions being tracked? The 13 metrics: Claim Submission, Eligibility and Benefit Verification, Claim Status Inquiry, Claim Payment, Remittance Advice, Prior Authorization, Referral Certification, Coordination of Benefits Claim, Claim Attachment, Prior Auth Attachment, Enrollment and Disenrollment, Premium Payment, and Acknowledgements. 18:30 Electronic vs Manual Transactions. 22:20 What are Partially Electronic Transactions? An introduction to portals. 25:25 The 2017 Report: Why is claims submission 95% electronic? 30:04 The 2017 Report: What have prior authorizations not improved since 2008? 33:21 The <a href="https://www.caqh.org/about/press-release/increasing-automation-claims-related-business-transactions-would-save-healthcare" rel="noopener nofollow" target="_blank">dollar savings opportunity</a> for improving prior authorization is $11.1B, $9.5B from provider side, and it's still growing. What are the numbers really telling us? 37:51 Why have high deductible health plans increased the number of manual transactions? Are we still going in the right direction? 39:05 Why certain organizations are adopting and some aren’t, who’s doing well, and what we learn from best practices. 42:55 Portals and Passover – why is this metric different than all other metrics? The increase in portal use is driving increase in manual transaction rates. Are portals a bridge or barrier to full automation? 48:13 Where does the report focus on in 2018? New topics include: Portal use, value based payments, vendor fees, and call inquires. Like all CAQH initiatives, the CAQH Index is the result of an industry-wide collaborative effort. Health plans covering more than half of the commercially insured U.S. population and a wide range of healthcare providers contribute data on how many of the studied transactions they conducted throughout the year and how they conducted them. They are joined by vendors and other business partners in offering insights about dynamic market conditions driving decisions about use of administrative transactions. Government agencies and policymakers often contribute data and insight to the Index as well. <ul> <li>Advance the Effort. Health plans and healthcare providers can advance the effort by contributing data. For the 2018 CAQH Index, more data is needed to more completely benchmark the transactions currently tracked and to reveal insights about the evolving use of administrative transactions.</li> <li>Every Contribution Adds Value. Every data contribution enriches the overall quality of the Index dataset. With richer data, CAQH can deliver increasingly useful insights, more precise measures of progress, and more accurate estimates of cost savings. <a href="https://www.caqh.org/explorations/participate" rel="noopener nofollow" target="_blank">All health plans and providers, regardless of adoption status, are encouraged to participate.</a></li> <li>Receive a Customized Benchmark Report. Health plans and healthcare providers that contribute data receive customized benchmark reports. CAQH prepares and delivers a detailed analysis of organizational performance alongside national results to each data contributor.</li> </ul>   About Kristine Burnaska, Ph.D. Director, Research and Measurement, CAQH Kristine Burnaska, Ph.D. is Director, Research and Measurement, at CAQH, a non-profit alliance of health plans and related associations working together to achieve the shared goal of streamlining the business of healthcare. Kristine manages CAQH Explorations and in that capacity is the lead researcher for the annual CAQH Index, which tracks the healthcare industry transition from manual to electronic business transactions and the related cost savings. Before joining CAQH in 2018, Kristine was the Director of Operations at the Health Care Cost Institute, where she focused on understanding and guaranteeing smooth daily operations of its price transparency initiative. She previously served the Health Industry Distributors Association as Director of Research and Market Intelligence and Abt SRBI as Director of Analytics / Consumer Insights. Kristine holds a Ph.D. in statistics and research methods from the University of Illinois at Urbana-Champaign. Reid Kiser, MS Lead Researcher, 2017 CAQH Index Reid Kiser was the lead researcher for the 2017 CAQH Index in his former capacity as Interim Director of CAQH Explorations, the research arm of CAQH, a nonprofit alliance of health plans and related associations. An independent consultant with Kiser Healthcare Solutions, Reid is a former employee of CAQH. He managed the transition of the U.S. Healthcare Efficiency Index, the predecessor to the CAQH Index, to CAQH in 2012. Prior to his role at CAQH, Reid served in several capacities involving quality measurement and improvement for health plans and providers. He was an executive lead for Inovalon’s HEDIS Advantage™ and served as UnitedHealthGroup’s National Director of Clinical Excellence. He also served in a variety of capacities at NCQA. He holds a Master of Science in evaluative clinical sciences from Dartmouth. About CAQH and The CAQH Index CAQH is a non-profit alliance of health plans and related associations working together to achieve the shared goal of streamlining the business of healthcare. The CAQH Index is the industry source for tracking health plan and provider adoption of electronic administrative transactions. It also estimates the industry cost savings opportunity, an amount that should decline as adoption and efficiency grows. The CAQH Index is the authority on: <ul> <li>Claims-related administrative costs for medical and dental providers and health plans.</li> <li>Time consumed by providers.</li> <li>Savings potential from conversion to fully electronic administrative transactions.</li> <li>Trends in use of fully electronic (HIPAA), online portal, phone, fax, mail and interactive voice response (IVR) transactions.</li> </ul> Related and/or Mentioned on the Show All resources below are complimentary and available at the CAQH website. <a href="http://www.caqhindex.org" rel="noopener nofollow" target="_blank">About the CAQH Index</a> <a href="https://www.caqh.org/explorations/caqh-index" rel="noopener nofollow" target="_blank">The 2017 CAQH Index Report</a> <a href="https://www.caqh.org/explorations/participate" rel="noopener nofollow" target="_blank">Participate in the CAQH Index!</a> Follow and engage with CAQH on: Twitter <a href="https://twitter.com/CAQH" rel="noopener nofollow" target="_blank">@CAQH</a> LinkedIn <a href="https://www.linkedin.com/company/caqh" rel="noopener nofollow" target="_blank">CAQH</a> Email at <a href="mailto:explorations@CAQH.org">Explorations@CAQH.org</a> <a href="https://www.caqh.org/solutions" rel="noopener nofollow" target="_blank">CAQH Soultions</a> collaborates for shared utilities. <a href="https://www.caqh.org/solutions/cob-smart" rel="noopener nofollow" target="_blank">COB Smart</a> helps coordinate your benefits. <a href="https://proview.caqh.org" rel="noopener nofollow" target="_blank">CAQH Proview</a> AKA the Universal Provider Datasource uses an intuitive, profile-based design, for providers to easily enter and maintain their information for submission to selected insurance organizations. <a href="https://solutions.caqh.org/bpas/Default.aspx?ReturnUrl=%2fbpas%2fdefault.aspx%2f" rel="noopener nofollow" target="_blank">ENROLLHUB</a> helps payers send providers electronic payments. <a href="https://www.caqh.org/solutions/sanctionstrack" rel="noopener nofollow" target="_blank">Sanctionstrack</a> for automated sanctions monitoring. <a href="https://www.caqh.org/core" rel="noopener nofollow" target="_blank">CAQH Core</a> drives the creation and adoption of healthcare operating rules that support standards, accelerate interoperability, and align administrative and clinical activities among providers, payers and consumers. Use the <a href="https://www.caqh.org/explorations/savings-calculator" rel="noopener nofollow" target="_blank">Savings Calculator</a> to estimate potential organizational savings by transitioning to electronic administrative transactions! In addition, CAQH invites those who share its passion for reducing the cost, time and frustration associated with the business of healthcare to stay informed about this and other work at CAQH by signing up for its <a href="https://www.caqh.org/about/caqh-newsletter-sign" rel="noopener nofollow" target="_blank">email newsletter</a>. Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

Cost Savings Opportunities on the Business Side of Healthcare | The CAQH Index | Reid Kiser and Dr. Kristine Burnaska - 068

John Lynn

We're big fans of practicality at The #HCBiz Show! Don't get me wrong... we love disruptive innovation and cutting age tech as much as anyone, but we love getting things done RIGHT NOW a lot more. We're glad there are smart folks out there building the tools that'll change the game in 10-20 years, but our job is to give you the information you need to get things done when you go to work on Monday. That's why you'll see us touch just lightly on the cutting edge, and then dig incredibly deep on the here and now. So, it should come as no surprise to you that we're excited about today's guest and topic. On this episode, we talk with John Lynn, founder of Healthcare Scene and the brand new Health IT Expo happening May 30 – June 1, 2018 in New Orleans. The Health IT Expo is a conference that's focused on practical innovations that you can implement today as opposed to moonshot ideas that may affect you 10 years from now. That's beautiful. Isn't it? John's a great interview and we cover a bunch, including:  What is the Health IT Expo? What is practical innovation? Why is it so hard to spread practical innovations across the healthcare industry? How does practical innovation create space for a disruptive and break-through future? What are you doing differently for vendors at the Health IT Expo? How do you plan to facilitate collaboration among all the attendees and the vendors? What is the "No BS Principle"? What are you doing to ensure attendees get actionable takeaways and not just insights? What does it mean to "go beyond the EHR"? Why are health systems suddenly talking about ERP systems? How can we keep the conversation practical, while still addressing the cutting edge tech that may someday drive disruptive innovation?       About John Lynn John Lynn is the Founder of Healthcare Scene. Healthcare Scene is a unique healthcare IT network which consists of 10 EHR and Healthcare IT blogs containing over 11,000 articles published over 11 years. Of those articles, John has written over 5500 of the articles himself. These EMR &amp; Healthcare IT related articles have been viewed over 18 million times and John has over 80k social media followers &amp; 53k email subscribers who follow him as a thought leader in the EHR &amp; Healthcare IT space. John also led Healthcare Scene’s acquisition of the leading Health IT Job board, Healthcare IT Central. This included the acquisition of Healthcare IT Today, a unique career resource for healthcare IT professionals. In 2014, John launched the first of its kind Healthcare IT Marketing and PR Conference (HITMC). Through John’s leadership, this conference has become the premiere venue for health IT marketing and PR professionals to learn and network with their peers. Plus, out of this conference, John has organized a strong community of marketing and PR professionals who are working to improve healthcare. John has given keynote speeches and taught workshops across the country and around the world. John has spoken at the Healthcare Information and Management Systems Society (HIMSS) Annual conference 6 times and at conferences like CES (Consumer Electronics Show), SXSW, and CTIA – The Wireless Association along with keynote speeches at EHR user conferences include Modernizing Medicine’s EMA Nation and the gMed Summit to name a few of his speaking engagements. John has also taught multiple EHR workshops in Dubai with attendees from throughout the Middle East and Asia. John co-founded Influential Networks and Physia and is currently a formal advisor to three healthcare IT companies. John was previously an advisor to docBeat which was acquired by Vocera. John has 4 children and a beautiful wife that keep him grounded and remind him of what’s important in life. John loves to play competitive ultimate frisbee and dance. His love of dance is reflected in his Reality TV blog network which covers shows such as Dancing with the Stars, So You Think You Can Dance, and America’s Got Talent. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy and @ehrandhit and LinkedIn. If you’d like to have John Lynn be a keynote speaker at your conference, please reach out to him with details and budget here. You can hear more from John on this great episode of the Relentless Health Value podcast.  About Health IT Expo The Health IT Expo is a community of healthcare IT professionals focused on sharing, collaboration, and support. This event is focused on practical innovations that you can implement today as opposed to moonshot ideas that may affect you 10 years from now. The five main themes for the conference will be:  Security and Privacy Analytics Communication and Patient Engagement IT Dev Ops Operational Alignment and Support  The conference is happening May 30 – June 1, 2018 in New Orleans. Learn more at https://www.expo.health/ and register here. Special Offer - Free Registration: If you're from a provider organization (hospital, health system, ambulatory practice, etc.), you can use the "HCBiz" promotional code for 100% off your registration. But hurry, the offer is only good for the first 10 people that use the code in the next 30 days.  Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

We're big fans of practicality at The #HCBiz Show! Don't get me wrong... we love disruptive innovation and cutting age tech as much as anyone, but we love getting things done RIGHT NOW a lot more. We're glad there are smart folks out there building the tools that'll change the game in 10-20 years, but our job is to give you the information you need to get things done when you go to work on Monday. That's why you'll see us touch just lightly on the cutting edge, and then dig incredibly deep on the here and now. So, it should come as no surprise to you that we're excited about today's guest and topic. On this episode, we talk with John Lynn, founder of <a href="http://www.healthcarescene.com/" rel="noopener nofollow" target="_blank">Healthcare Scene</a> and the brand new <a href="https://www.expo.health/" rel="noopener nofollow" target="_blank">Health IT Expo</a> happening May 30 – June 1, 2018 in New Orleans. The Health IT Expo is a conference that's focused on practical innovations that you can implement today as opposed to moonshot ideas that may affect you 10 years from now. That's beautiful. Isn't it? John's a great interview and we cover a bunch, including: <ul> <li>What is the Health IT Expo?</li> <li>What is practical innovation?</li> <li>Why is it so hard to spread practical innovations across the healthcare industry?</li> <li>How does practical innovation create space for a disruptive and break-through future?</li> <li>What are you doing differently for vendors at the Health IT Expo?</li> <li>How do you plan to facilitate collaboration among all the attendees and the vendors?</li> <li>What is the "No BS Principle"?</li> <li>What are you doing to ensure attendees get actionable takeaways and not just insights?</li> <li>What does it mean to "go beyond the EHR"?</li> <li>Why are health systems suddenly talking about ERP systems?</li> <li>How can we keep the conversation practical, while still addressing the cutting edge tech that may someday drive disruptive innovation?</li> </ul>   About John Lynn John Lynn is the Founder of <a href="http://www.healthcarescene.com/" rel="noopener nofollow" target="_blank">Healthcare Scene</a>. Healthcare Scene is a unique healthcare IT network which consists of 10 EHR and Healthcare IT blogs containing over 11,000 articles published over 11 years. Of those articles, John has written over 5500 of the articles himself. These EMR &amp; Healthcare IT related articles have been viewed over 18 million times and John has over 80k social media followers &amp; 53k email subscribers who follow him as a thought leader in the EHR &amp; Healthcare IT space. John also led Healthcare Scene’s acquisition of the leading Health IT Job board, <a href="http://www.healthcareitcentral.com/" rel="noopener nofollow" target="_blank">Healthcare IT Central</a>. This included the acquisition of Healthcare IT Today, a unique career resource for healthcare IT professionals. In 2014, John launched the first of its kind <a href="http://www.healthitmarketingconference.com/" rel="noopener nofollow" target="_blank">Healthcare IT Marketing and PR Conference (HITMC)</a>. Through John’s leadership, this conference has become the premiere venue for health IT marketing and PR professionals to learn and network with their peers. Plus, out of this conference, John has organized a strong community of marketing and PR professionals who are working to improve healthcare. John has given keynote speeches and taught workshops across the country and around the world. John has spoken at the Healthcare Information and Management Systems Society (HIMSS) Annual conference 6 times and at conferences like CES (Consumer Electronics Show), SXSW, and CTIA – The Wireless Association along with keynote speeches at EHR user conferences include Modernizing Medicine’s EMA Nation and the gMed Summit to name a few of his speaking engagements. John has also taught multiple EHR workshops in Dubai with attendees from throughout the Middle East and Asia. John co-founded Influential Networks and Physia and is currently a formal advisor to three healthcare IT companies. John was previously an advisor to docBeat which was acquired by Vocera. John has 4 children and a beautiful wife that keep him grounded and remind him of what’s important in life. John loves to play competitive ultimate frisbee and dance. His love of dance is reflected in his Reality TV blog network which covers shows such as Dancing with the Stars, So You Think You Can Dance, and America’s Got Talent. John is highly involved in social media, and in addition to his blogs can be found on Twitter: <a href="https://twitter.com/techguy" rel="noopener nofollow" target="_blank">@techguy</a> and <a href="https://twitter.com/ehrandhit" rel="noopener nofollow" target="_blank">@ehrandhit</a> and <a href="http://www.linkedin.com/in/johndlynn/" rel="noopener nofollow" target="_blank">LinkedIn</a>. If you’d like to have John Lynn be a keynote speaker at your conference, please reach out to him with details and budget <a href="http://www.healthcarescene.com/contact-us/" rel="noopener nofollow" target="_blank">here.</a> You can hear more from John on <a href="http://relentlesshealthvalue.com/audios/ep171/" rel="noopener nofollow" target="_blank">this great episode of the Relentless Health Value podcast</a>. About Health IT Expo The Health IT Expo is a community of healthcare IT professionals focused on sharing, collaboration, and support. This event is focused on practical innovations that you can implement today as opposed to moonshot ideas that may affect you 10 years from now. The five main themes for the conference will be: <ol> <li>Security and Privacy</li> <li>Analytics</li> <li>Communication and Patient Engagement</li> <li>IT Dev Ops</li> <li>Operational Alignment and Support</li> </ol> The conference is happening May 30 – June 1, 2018 in New Orleans. Learn more at <a href="https://www.expo.health/" rel="noopener nofollow" target="_blank">https://www.expo.health/</a> and <a href="https://www.expo.health/events/2018-health-it-expo" rel="noopener nofollow" target="_blank">register here</a>. Special Offer - Free Registration: If you're from a provider organization (hospital, health system, ambulatory practice, etc.), you can use the "HCBiz" promotional code for 100% off your registration. But hurry, the offer is only good for the first 10 people that use the code in the next 30 days. Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

048 - Practical Innovation at the Health IT Expo | John Lynn

Janae Sharp

On today's episode we're talking with Janae Sharp. Janae is a physician suicide survivor and the founder of the Sharp Index. The Sharp Index has a mission to reduce physician suicide and provide meaningful tools to improve provider quality of life. The epidemic of physician suicide is costing us lives. Not only the lives of physicians themselves, but also patient lives. If we do not care for the caretakers, how many more lives will we lose to medical error? The cost of physician suicide has carried a heavy toll on me and especially my children. It is our hope that the system will improve, and that the physician community can have better support. Technology can enable the human connection necessary to combat the loneliness of burnout and grief at the loss of our doctors. - Janae Sharp, CEO, Sharp Index Janae is on a mission to help physicians directly and to help healthcare organizations support their clinicians. We talk about:  Janae's story and why she decided to launch the Sharp Index. How the Sharp Index works. Why is there such a stigma around burnout, anxiety and mental health within medicine? Why is it difficult to identify and address physician burnout? Who is the Sharp Index for and how can they engage with it? Why good mental health is great for business. How putting providers first can actually improve the patient experience. What's next for the Sharp Index? How you can get involved How you can help out  Good mental health is great for business. - Janae Sharp, CEO, Sharp Index The Sharp Index is a not-for-profit startup aiming to solve a problem that impacts all of us. We're never going to transform healthcare, or improve patient experience without taking care of our caregivers. If you'd like to get involved, the Sharp Index has an opening on its board. Please contact Janae for details. If you'd like to contribute to this noble and worthy cause, then consider donating. Just click the Donate button on the Sharp Index home page. Learn more about the Sharp Index: LinkedIn Twitter https://sharpindex.org/ And share your own story at https://www.mdsuicide.com/   About Janae Sharp Janae Sharp is a physician suicide loss survivor and the Founder and CEO of Mdsuicide.com and the Sharp Index, a nonprofit dedicated to better physician mental health. She loves to match-make to solve problems. Her main work involves healthcare data and analytics marketing to improve healthcare outcomes for the under-served. Janae has learned to code in python, and enjoys making communication easier in tech production, but her true passion is in matchmaking companies to create elegant health IT systems and improve health. She has worked with interoperability and social determinants of health and is an expert on patient and physician engagement. Janae has three children, enjoys learning new things, hiking, triathlon, and quilting. Find her on Twitter at @CoherenceMed or on LinkedIn. You can also find some of her great writing here.     Mentioned on the Show Stellicare - A turn-key, cloud based, HIPAA compliant software for clinicians to use with patients to decrease symptoms of depression, anxiety and other patient-centered topics like sleep and substance abuse.    Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime.   The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

On today's episode we're talking with Janae Sharp. Janae is a physician suicide survivor and the founder of the <a href="https://sharpindex.org/" rel="noopener nofollow" target="_blank">Sharp Index</a>. The Sharp Index has a mission to reduce physician suicide and provide meaningful tools to improve provider quality of life. The epidemic of physician suicide is costing us lives. Not only the lives of physicians themselves, but also patient lives. If we do not care for the caretakers, how many more lives will we lose to medical error? The cost of physician suicide has carried a heavy toll on me and especially my children. It is our hope that the system will improve, and that the physician community can have better support. Technology can enable the human connection necessary to combat the loneliness of burnout and grief at the loss of our doctors. - Janae Sharp, CEO, Sharp Index Janae is on a mission to help physicians directly and to help healthcare organizations support their clinicians. We talk about: <ol> <li>Janae's story and why she decided to launch the Sharp Index.</li> <li>How the Sharp Index works.</li> <li>Why is there such a stigma around burnout, anxiety and mental health within medicine?</li> <li>Why is it difficult to identify and address physician burnout?</li> <li>Who is the Sharp Index for and how can they engage with it?</li> <li>Why good mental health is great for business.</li> <li>How putting providers first can actually improve the patient experience.</li> <li>What's next for the Sharp Index?</li> <li>How you can get involved</li> <li>How you can help out</li> </ol> Good mental health is great for business. - Janae Sharp, CEO, Sharp Index The Sharp Index is a not-for-profit startup aiming to solve a problem that impacts all of us. We're never going to transform healthcare, or improve patient experience without taking care of our caregivers. If you'd like to get involved, the Sharp Index has an opening on its board. Please contact <a href="https://www.linkedin.com/in/janaesharp/" rel="noopener nofollow" target="_blank">Janae</a> for details. If you'd like to contribute to this noble and worthy cause, then consider donating. Just click the Donate button on the <a href="https://sharpindex.org/" rel="noopener nofollow" target="_blank">Sharp Index</a> home page. Learn more about the Sharp Index: <a href="https://www.linkedin.com/company/sharp-index/" rel="noopener nofollow" target="_blank">LinkedIn</a> <a href="https://twitter.com/SharpIndex" rel="noopener nofollow" target="_blank">Twitter</a> <a href="https://sharpindex.org/" rel="noopener nofollow" target="_blank">https://sharpindex.org/</a> And share your own story at <a href="https://www.mdsuicide.com/" rel="noopener nofollow" target="_blank">https://www.mdsuicide.com/</a> About Janae Sharp Janae Sharp is a physician suicide loss survivor and the Founder and CEO of <a href="https://www.mdsuicide.com/" rel="noopener nofollow" target="_blank">Mdsuicide.com</a> and the <a href="https://sharpindex.org/" rel="noopener nofollow" target="_blank">Sharp Index</a>, a nonprofit dedicated to better physician mental health. She loves to match-make to solve problems. Her main work involves healthcare data and analytics marketing to improve healthcare outcomes for the under-served. Janae has learned to code in python, and enjoys making communication easier in tech production, but her true passion is in matchmaking companies to create elegant health IT systems and improve health. She has worked with interoperability and social determinants of health and is an expert on patient and physician engagement. Janae has three children, enjoys learning new things, hiking, triathlon, and quilting. Find her on Twitter at <a href="https://twitter.com/CoherenceMed" rel="noopener nofollow" target="_blank">@CoherenceMed</a> or on <a href="https://www.linkedin.com/in/janaesharp/" rel="noopener nofollow" target="_blank">LinkedIn</a>. You can also find some of her great writing <a href="https://www.emrandehr.com/author/janae/" rel="noopener nofollow" target="_blank">here</a>. <a href="http://thehcbiz.com/wp-content/uploads/2018/04/Janae-and-kids-2.jpg" rel="nofollow" target="_blank"> </a> Mentioned on the Show <a href="https://www.stellicare.com/" rel="noopener nofollow" target="_blank">Stellicare</a> - A turn-key, cloud based, HIPAA compliant software for clinicians to use with patients to decrease symptoms of depression, anxiety and other patient-centered topics like sleep and substance abuse.   Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

049 - Tracking Physician Burnout | Janae Sharp | The Sharp Index

Stacey Richter

What a patient does at home during the time between doctor visits has the largest effect on the outcome of their care. The instructions doctors and nurses give patients at the point of care varies greatly and give health systems an opportunity. Stacey Richter, Co-President of Aventria Health Group and host of The Relentless Health Value podcast joins me to talk about her new company QCHealth and how patient education can have a huge affect on quality metrics. 2:04 Are we defining patient education? 4:02 What is outcome guided engagement?- care plan is series of outcomes, how do we get people to remember what we’re saying, sometimes they don’t remember appointments either. 7:30 What does evidence based medicine say are engagement opportunities along the patient pathway? 9:40 What needs to happen during that moment in time? Does the patient know the WHY behind their treatment plan? 13:20 Patient education is currently everywhere. It’s a commodity. But education needs to be medically accurate, culturally competent, the right language, ect. How do we reduce variability of care? 15:55 If patient education materials are from an association, often times it’s very disease specific and not patient or context appropriate. How do you treat a newly diagnosed patient vs some patient who has had the disease for years? 18:25 Nurses EHR skills to find the appropriate patient education is essential to get patient the info they need at the point of care. 21:07 The missing piece is patient education that facilitates movement through care plan and empowers the patient to be an advocate of their own care. 23:17 What strategies are there to address the patients that might not be willing or able to engage with their care plan. 25:30 Do docs and nurses think of this as high value care? 29:15 What QCHealth is focused on is ensuring the patient education is understanding the Why so that they can better contribute to their care. 35:22 Avoid unnecessary tests that may find conditions that would have otherwise not needed treatment. 37:57 Aventria is focusing on the shared priorities between different players in the healthcare marketplace. 42:19 We use feedback loops and gather context that helps us get your providers to be more engaged with patient education. 45:55 Getting the right information available at the right time for the practitioner to give it to that patient. 47:26 The missing link to engagement and what’s most important but always overlooked is the taxonomy in the care plan that gets you not just any information but the right information.    About Stacey Richter Co-President, Principal at Aventria® Health Group Stacey has 20+ years as a health care strategist and innovator specializing in niche market engagement, raising above-brand performance, and HIT-integrated programs. She is the host of Relentless Health Value, a weekly interview podcast for leaders at payers, providers, employers, life sciences, health tech, and patient advocacy organizations.  About Aventria® Health Group Aventria® Health Group, LLC, is the parent company of Franklyn Healthcom, LLC; Pinnacle Health Communications, LLC; and QCHealth, LLC. The combination of these entities has created one of the largest, most experienced and innovative customer acquisition and engagement agencies serving large employers, pharmaceutical, medical device, and other health care clients. Providing a full continuum of services from access strategies to EHR-integrated pull-through, Aventria® represents an unmatched combination of expertise and creative/technological innovation. Aventria® Health Group’s mission statement is “Making a difference in patient care by helping patients, providers, and payers collaborate on shared priorities.” For more information, visit aventriahealth.com.  About QCHealth™ QCHealth™ is a mission-driven organization dedicated to improving patient outcomes through patient education that is provider-friendly to use. The organization developed a uniquely simple technology to facilitate Outcomes Guided Engagements™ at key points within evidence-based care plans. With no business associate agreement or data exchange required, nurses and physicians can effectively counsel patients and encourage shared decision making. Patients are empowered, and providers are supported. For more information, visit qc-health.org.  Related and/or Mentioned on the Show QCHealth Aventria Health Relentless Health Value Stacey.Richter@AventriaHealth.com  Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

What a patient does at home during the time between doctor visits has the largest effect on the outcome of their care. The instructions doctors and nurses give patients at the point of care varies greatly and give health systems an opportunity. Stacey Richter, Co-President of Aventria Health Group and host of The Relentless Health Value podcast joins me to talk about her new company QCHealth and how patient education can have a huge affect on quality metrics. 2:04 Are we defining patient education? 4:02 What is outcome guided engagement?- care plan is series of outcomes, how do we get people to remember what we’re saying, sometimes they don’t remember appointments either. 7:30 What does evidence based medicine say are engagement opportunities along the patient pathway? 9:40 What needs to happen during that moment in time? Does the patient know the WHY behind their treatment plan? 13:20 Patient education is currently everywhere. It’s a commodity. But education needs to be medically accurate, culturally competent, the right language, ect. How do we reduce variability of care? 15:55 If patient education materials are from an association, often times it’s very disease specific and not patient or context appropriate. How do you treat a newly diagnosed patient vs some patient who has had the disease for years? 18:25 Nurses EHR skills to find the appropriate patient education is essential to get patient the info they need at the point of care. 21:07 The missing piece is patient education that facilitates movement through care plan and empowers the patient to be an advocate of their own care. 23:17 What strategies are there to address the patients that might not be willing or able to engage with their care plan. 25:30 Do docs and nurses think of this as high value care? 29:15 What QCHealth is focused on is ensuring the patient education is understanding the Why so that they can better contribute to their care. 35:22 Avoid unnecessary tests that may find conditions that would have otherwise not needed treatment. 37:57 Aventria is focusing on the shared priorities between different players in the healthcare marketplace. 42:19 We use feedback loops and gather context that helps us get your providers to be more engaged with patient education. 45:55 Getting the right information available at the right time for the practitioner to give it to that patient. 47:26 The missing link to engagement and what’s most important but always overlooked is the taxonomy in the care plan that gets you not just any information but the right information.   About Stacey Richter Co-President, Principal at Aventria® Health Group Stacey has 20+ years as a health care strategist and innovator specializing in niche market engagement, raising above-brand performance, and HIT-integrated programs. She is the host of Relentless Health Value, a weekly interview podcast for leaders at payers, providers, employers, life sciences, health tech, and patient advocacy organizations. About Aventria® Health Group Aventria® Health Group, LLC, is the parent company of Franklyn Healthcom, LLC; Pinnacle Health Communications, LLC; and QCHealth, LLC. The combination of these entities has created one of the largest, most experienced and innovative customer acquisition and engagement agencies serving large employers, pharmaceutical, medical device, and other health care clients. Providing a full continuum of services from access strategies to EHR-integrated pull-through, Aventria® represents an unmatched combination of expertise and creative/technological innovation. Aventria® Health Group’s mission statement is “Making a difference in patient care by helping patients, providers, and payers collaborate on shared priorities.” For more information, visit <a href="http://aventriahealth.com" rel="noopener nofollow" target="_blank">aventriahealth.com</a>. About QCHealth™ QCHealth™ is a mission-driven organization dedicated to improving patient outcomes through patient education that is provider-friendly to use. The organization developed a uniquely simple technology to facilitate Outcomes Guided Engagements™ at key points within evidence-based care plans. With no business associate agreement or data exchange required, nurses and physicians can effectively counsel patients and encourage shared decision making. Patients are empowered, and providers are supported. For more information, visit <a href="http://qc-health.org" rel="noopener nofollow" target="_blank">qc-health.org</a>. Related and/or Mentioned on the Show <a href="http://qc-health.org/" rel="noopener nofollow" target="_blank">QCHealth</a> <a href="http://aventriahealth.com/" rel="noopener nofollow" target="_blank">Aventria Health</a> <a href="http://relentlesshealthvalue.com/" rel="noopener nofollow" target="_blank">Relentless Health Value</a> Stacey.Richter@AventriaHealth.com Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

The Right Kind of Patient Education - Stacey Richter - QCHealth - 065

What happens when you take an experienced digital health buyer and an experienced digital health seller and have an honest conversation about the process of bringing new innovations into a health system? You get lots of not-so-obvious, but tremendously valuable insight into how to cross the moats successful health systems have been forced to build to keep you out. Co-host Shahid Shah recently published a post with Brian Van Winkle on The Healthcare Blog titled: Perspectives on Working with Healthcare Systems for Digital Start Up Companies | Part 1. Shahid, an experienced digital health innovator played the role of the seller. Brian Van Winkle, an expert on bringing new technology into hospitals, played the buyer. On this episode, Shahid and I discuss the key points from that interaction and tie them back to the principles we’re always talking about on The #HCBiz Show! We explore topics including:  How health systems make decisions How health systems contract What it means when they say health systems are consensus-driven and permission-based Why it’s critical to understand the budget process and procurement cycle How to determine who should be involved in the process and who has the necessary authority How volunteering can be a creative way to get on the inside Using BANT to guide you (Budget. Authority. Need. Timing.) How to balance the need to build a pipeline with the notoriously long sales cycles and the need to make sales now Using OKRs, or Objectives and Key Results to prove your value. Why there are 0 examples of software-only companies succeeding in healthcare. You’re a tech-enabled services company whether you like it or not. Getting to No! It can be the best thing for you and your prospect and it’s valuable to get there quickly. Looking at annual reports and SEC filings to find out what hospitals want to buy. (Jeff Byers talked about this on Episode 62 too) Why and how to get on the RFP invitation lists. And then why you probably shouldn’t reply to that RFP anyways! The magic of “Always Be Valuable (ABV)” Rule: If you don’t know your value then free is fine. If you know your value then free is a waste of time. Volunteering is for learning. Not selling. Corollary: Even if they give you $0, it’s still not free for them. They are spending staff time and opportunity time on you. Rule: If you’re asking them to do something for you before you’ve done something for them… stop! There’s always a value exchange. There are other things you can ask them for besides money (i.e. Present at an event together. A shared study. A press release. Etc.)    Selling into health systems is complicated, but it is possible to differentiate yourself from the flurry of innovators that are competing for their attention. With the proper perspective and a sound strategy, digital health startups can address the health systems unique needs and constraints to close deals. This conversation (along with the technical guidance in Part 2 coming soon) will provide you with tools to get it done. Check it out and let us know what’s worked for you by hitting us up on twitter: @The_HCBiz ... Links and Resources:  NODE.Health (Network of Digital Evidence in Health) is the home for evidence based digital medicine that brings together a network of societies, organizations and innovators dedicated to digital transformation in health. NODE.Health builds and explores the knowledge base now required to lead global healthcare systems and industry into the value based era. The Health Care Blog – Everything you always wanted to know about the Health Care system. But were afraid to ask. Perspectives on Working with Healthcare Systems for Digital Start Up Companies | Part 1 – This is the article today’s episode was based on. Let’s Get Real or Let’s Not Play: Transforming the Buyer/Seller Relationship A tremendous book that’ll take you deeper on many of the concepts we discussed today. ... This episode is brought to you by Patchwise Labs. They’re a creative strategy firm focused on social innovations in health. If you’re interested in the social determinants of health (SDOH), then you absolutely need to sign up for their newsletter, the Dispatch. It’s a weekly roundup and analysis that separates the signal from the noise in key topics across policy, business, and technology. Everything you need to know related to SDOH, in your inbox each week. I’ve been recommending the Dispatch to my clients and friends for months. They all love it and you will too. And while you’re there… Listeners of The #HCBiz Show! can also use the code ‘HCBiz’ for a massive discount on Patchwise Labs’ 2018 Buyer’s Guide: Social Innovation Technology for Healthcare. ... For full show notes: https://thehcbiz.com/selling-to-health-systems-part-1/

What happens when you take an experienced digital health buyer and an experienced digital health seller and have an honest conversation about the process of bringing new innovations into a health system? You get lots of not-so-obvious, but tremendously valuable insight into how to cross the moats successful health systems have been forced to build to keep you out. Co-host Shahid Shah recently published a post with Brian Van Winkle on <a href="https://thehealthcareblog.com/" rel="noreferrer noopener nofollow" target="_blank">The Healthcare Blog</a> titled: <a href="http://bit.ly/THCBPP1" rel="noreferrer noopener nofollow" target="_blank">Perspectives on Working with Healthcare Systems for Digital Start Up Companies | Part 1</a>. Shahid, an experienced digital health innovator played the role of the seller. Brian Van Winkle, an expert on bringing new technology into hospitals, played the buyer. On this episode, Shahid and I discuss the key points from that interaction and tie them back to the principles we’re always talking about on The #HCBiz Show! We explore topics including: <ul> <li>How health systems make decisions</li> <li>How health systems contract</li> <li>What it means when they say health systems are consensus-driven and permission-based</li> <li>Why it’s critical to understand the budget process and procurement cycle</li> <li>How to determine who should be involved in the process and who has the necessary authority</li> <li>How volunteering can be a creative way to get on the inside</li> <li>Using BANT to guide you (Budget. Authority. Need. Timing.)</li> <li>How to balance the need to build a pipeline with the notoriously long sales cycles and the need to make sales now</li> <li>Using OKRs, or Objectives and Key Results to prove your value.</li> <li>Why there are 0 examples of software-only companies succeeding in healthcare. You’re a tech-enabled services company whether you like it or not.</li> <li>Getting to No! It can be the best thing for you and your prospect and it’s valuable to get there quickly.</li> <li>Looking at annual reports and SEC filings to find out what hospitals want to buy. (<a href="https://thehcbiz.com/ep62_how-to-pitch-a-journalist-before-a-conference-jeff-byers-healthcare-dive/" rel="noreferrer noopener nofollow" target="_blank">Jeff Byers talked about this on Episode 62 too</a>)</li> <li>Why and how to get on the RFP invitation lists.</li> <li>And then why you probably shouldn’t reply to that RFP anyways!</li> <li>The magic of “Always Be Valuable (ABV)”</li> <li>Rule: If you don’t know your value then free is fine. If you know your value then free is a waste of time. Volunteering is for learning. Not selling.</li> <li>Corollary: Even if they give you $0, it’s still not free for them. They are spending staff time and opportunity time on you.</li> <li>Rule: If you’re asking them to do something for you before you’ve done something for them… stop!</li> <li>There’s always a value exchange. There are other things you can ask them for besides money (i.e. Present at an event together. A shared study. A press release. Etc.)</li> </ul> Selling into health systems is complicated, but it is possible to differentiate yourself from the flurry of innovators that are competing for their attention. With the proper perspective and a sound strategy, digital health startups can address the health systems unique needs and constraints to close deals. This conversation (along with the technical guidance in Part 2 coming soon) will provide you with tools to get it done. Check it out and let us know what’s worked for you by hitting us up on twitter: <a href="https://twitter.com/The_HCBiz" rel="noreferrer noopener nofollow" target="_blank">@The_HCBiz</a> ... Links and Resources:  <a href="https://nodehealth.org/" rel="noreferrer noopener nofollow" target="_blank">NODE.Health</a> (Network of Digital Evidence in Health) is the home for evidence based digital medicine that brings together a network of societies, organizations and innovators dedicated to digital transformation in health. NODE.Health builds and explores the knowledge base now required to lead global healthcare systems and industry into the value based era. <a href="https://thehealthcareblog.com/" rel="noreferrer noopener nofollow" target="_blank">The Health Care Blog</a> – Everything you always wanted to know about the Health Care system. But were afraid to ask. <a href="http://bit.ly/THCBPP1" rel="noreferrer noopener nofollow" target="_blank">Perspectives on Working with Healthcare Systems for Digital Start Up Companies | Part 1</a> – This is the article today’s episode was based on. <a href="https://www.amazon.com/gp/product/1591842263/ref=as_li_tl?ie=UTF8&amp;camp=1789&amp;creative=9325&amp;creativeASIN=1591842263&amp;linkCode=as2&amp;tag=hcbiz-20&amp;linkId=d42237363202554027274f3d34ce9646" rel="noreferrer noopener nofollow" target="_blank">Let’s Get Real or Let’s Not Play: Transforming the Buyer/Seller Relationship</a> A tremendous book that’ll take you deeper on many of the concepts we discussed today. ... This episode is brought to you by <a href="https://www.patchwiselabs.com/" rel="noreferrer noopener nofollow" target="_blank">Patchwise Labs</a>. They’re a creative strategy firm focused on social innovations in health. If you’re interested in the social determinants of health (SDOH), then you absolutely need to sign up for their newsletter, <a href="http://bit.ly/HCBiz_TheDispatch" rel="noreferrer noopener nofollow" target="_blank">the Dispatch</a>. It’s a weekly roundup and analysis that separates the signal from the noise in key topics across policy, business, and technology. Everything you need to know related to SDOH, in your inbox each week. I’ve been recommending the Dispatch to my clients and friends for months. They all love it and you will too. And while you’re there… Listeners of The #HCBiz Show! can also use the code ‘HCBiz’ for a massive discount on Patchwise Labs’ <a href="http://bit.ly/HCBiz_Patchwise_SDOHGuide" rel="noreferrer noopener nofollow" target="_blank">2018 Buyer’s Guide: Social Innovation Technology for Healthcare</a>. ... For full show notes: <a href="https://thehcbiz.com/selling-to-health-systems-part-1/" rel="nofollow" target="_blank">https://thehcbiz.com/selling-to-health-systems-part-1/</a>

Selling to Health Systems:  Advice for Digital Health Startups (Part 1)

Amy Stevens

For long time listeners of this show, you know we’re in the business of helping entrepreneurs understand how to create use case alignment, how to get over the hump of defeating good marketers with a not so good solution, and how to get the right tools in the hands of people who need them. The hurdles involved with getting permission and building consensus around which new tech to bring in slows down diffusion and implementation of needed solutions.      Well today we’re looking at a new platform that gets targeted information to health system leaders who are driving meaningful change in their organization. On this episode, Don and Shahid speak with Amy Stevens, Executive Vice President of Provider Solutions and  Avia Connect at Avia. In addition to the platform, Amy also gives us an update from earlier episode we did with David Smith, on the Medicaid Transformation Project and how the first couple behavioral health and community health projects are going. Enjoy!   Highlights from, “Designing an Innovator Network for Hospitals with Amy Stevens"    How do you run a better health system using digital solutions that let you scale? Avia’s unique approach to helping health systems identifying the right tech. The marketplace solution that levels the playing field between digital startups and incumbents. What got you here, will get you there: using your network for vetting and implementing innovations. Who is moving the fastest to digital? Why and How.   Why Avia isn’t a “digital PBM”. Building relationships and understanding buyer intent. Why aren’t best practices and successful programs rolled out in all 50 states? Why can’t you scale in Medicaid?    “We have buyers who you didn't think existed because you didn't think that people would invest in Medicaid.”      Finally, a collaboration that shifts the flow of dollars to where care is being provided. Penn Medicine’s impact model – tackling a structural issue with real time joint problem solving. A quick look at next years plans for new ways of building integrated care networks. How Avia Connect connects payors and providers. Using your network as an asset:    “Hear what the health systems are saying are their greatest pain points, where they've tried solutions and it hasn't been able to scale. And hearing not just one health system at a time is moving those entrepreneurs out of being stuck in ‘business development process’. As they hear need and concern, you bring them much earlier into the actual design and strategy process that will create real change.”   Call To Action:   The best way for our members to learn more about your company is to claim your profile on AVIA Connect.   Amy Dirks Stevens, Executive Vice President Provider Solutions   Amy has held significant leadership roles across the healthcare spectrum, including health systems, clinical integration organizations, ambulatory services, and physician practice management. She has been responsible for operations, strategy, and growth at local, regional, and enterprise levels for large, multi-national for-profit health systems with academic and quaternary centers, as well as community faith-based, non-profit systems. She was instrumental in receiving FTC-approval for one of the nation’s vanguard clinical integration organizations and later became its President, managing the MSO services and a network of over 50 healthcare entities, 6000 providers and 30 performance-based contracts with employers, commercial and government payers. Prior to healthcare, Ms. Stevens was a sought-after consultant in the energy and environmental sectors for contentious projects with high public visibility and business impact.   Amy Dirks Stevens LinkedIn   AVIA   AVIA is the leading partner for digital health insights, strategic guidance, and consulting services. Members of the AVIA Innovator Network solve pressing challenges with digital solutions that deliver outsized financial and clinical results. AVIA provides strategic focus, unique market intelligence, and proven resources that accelerate digital transformation throughout healthcare.   Avia LinkedIn   Avia Twitter   Links, Resources and Related Episodes   AviaHealthInnovation.com   The Medicaid Transformation Project (MTP)   AVIA Launches Partner Network to Expand Industry Access to Digital Insights   Join AVIA Connect   AVIA Raises $22 Million in New Funding   National Maternal and Infant Health Crisis Spurs 30 Health Systems to Take Action   Maternal Mortality in the United States Is on the Rise   Episodes 107 and 108: The Medicaid Transformation Project with David Smith Part 1 and Part 2

For long time listeners of this show, you know we’re in the business of helping entrepreneurs understand how to create use case alignment, how to get over the hump of defeating good marketers with a not so good solution, and how to get the right tools in the hands of people who need them. The hurdles involved with getting permission and building consensus around which new tech to bring in slows down diffusion and implementation of needed solutions.    Well today we’re looking at a new platform that gets targeted information to health system leaders who are driving meaningful change in their organization. On this episode, Don and Shahid speak with <a href="https://www.linkedin.com/in/amydirksstevens/" rel="nofollow" target="_blank">Amy Stevens</a>, Executive Vice President of Provider Solutions and <a href="http://aviahealthinnovation-2101858.hs-sites.com/claim-your-profile-on-avia-connect" rel="nofollow" target="_blank"> Avia Connect</a> at <a href="https://www.aviahealthinnovation.com/" rel="nofollow" target="_blank">Avia</a>. In addition to the platform, Amy also gives us an update from earlier episode we did with David Smith, on the Medicaid Transformation Project and how the first couple behavioral health and community health projects are going. Enjoy! Highlights from, “Designing an Innovator Network for Hospitals with Amy Stevens" <ul> <li>How do you run a better health system using digital solutions that let you scale?</li> <li>Avia’s unique approach to helping health systems identifying the right tech.</li> <li>The marketplace solution that levels the playing field between digital startups and incumbents.</li> <li>What got you here, will get you there: using your network for vetting and implementing innovations.</li> <li>Who is moving the fastest to digital? Why and How.  </li> <li>Why Avia isn’t a “digital PBM”.</li> <li>Building relationships and understanding buyer intent.</li> <li>Why aren’t best practices and successful programs rolled out in all 50 states? Why can’t you scale in Medicaid?</li> </ul> “We have buyers who you didn't think existed because you didn't think that people would invest in Medicaid.”   <ul> <li>Finally, a collaboration that shifts the flow of dollars to where care is being provided.</li> <li>Penn Medicine’s impact model – tackling a structural issue with real time joint problem solving.</li> <li>A quick look at next years plans for new ways of building integrated care networks.</li> <li>How Avia Connect connects payors and providers.</li> <li>Using your network as an asset:</li> </ul> “Hear what the health systems are saying are their greatest pain points, where they've tried solutions and it hasn't been able to scale. And hearing not just one health system at a time is moving those entrepreneurs out of being stuck in ‘business development process’. As they hear need and concern, you bring them much earlier into the actual design and strategy process that will create real change.” Call To Action: The best way for our members to learn more about your company is to claim your profile on <a href="http://aviahealthinnovation-2101858.hs-sites.com/claim-your-profile-on-avia-connect" rel="noreferrer noopener nofollow" target="_blank">AVIA Connect</a>. Amy Dirks Stevens, Executive Vice President Provider Solutions Amy has held significant leadership roles across the healthcare spectrum, including health systems, clinical integration organizations, ambulatory services, and physician practice management. She has been responsible for operations, strategy, and growth at local, regional, and enterprise levels for large, multi-national for-profit health systems with academic and quaternary centers, as well as community faith-based, non-profit systems. She was instrumental in receiving FTC-approval for one of the nation’s vanguard clinical integration organizations and later became its President, managing the MSO services and a network of over 50 healthcare entities, 6000 providers and 30 performance-based contracts with employers, commercial and government payers. Prior to healthcare, Ms. Stevens was a sought-after consultant in the energy and environmental sectors for contentious projects with high public visibility and business impact. <a href="https://www.linkedin.com/in/amydirksstevens/" rel="noreferrer noopener nofollow" target="_blank">Amy Dirks Stevens LinkedIn</a> AVIA AVIA is the leading partner for digital health insights, strategic guidance, and consulting services. Members of the AVIA Innovator Network solve pressing challenges with digital solutions that deliver outsized financial and clinical results. AVIA provides strategic focus, unique market intelligence, and proven resources that accelerate digital transformation throughout healthcare. <a href="https://www.linkedin.com/company/aviahealthinnovation/" rel="noreferrer noopener nofollow" target="_blank">Avia LinkedIn</a> <a href="https://twitter.com/HealthAVIA" rel="noreferrer noopener nofollow" target="_blank">Avia Twitter</a> Links, Resources and Related Episodes <a href="https://www.aviahealthinnovation.com/" rel="noreferrer noopener nofollow" target="_blank">AviaHealthInnovation.com</a> <a href="https://www.aviahealthinnovation.com/medicaid-transformation-project/" rel="noreferrer noopener nofollow" target="_blank">The Medicaid Transformation Project (MTP)</a> <a href="https://www.businesswire.com/news/home/20191028005192/en/AVIA-Launches-Partner-Network-Expand-Industry-Access" rel="noreferrer noopener nofollow" target="_blank">AVIA Launches Partner Network to Expand Industry Access to Digital Insights</a> <a href="http://aviahealthinnovation-2101858.hs-sites.com/claim-your-profile-on-avia-connect" rel="noreferrer noopener nofollow" target="_blank">Join AVIA Connect</a> <a href="https://www.businesswire.com/news/home/20191023005232/en/AVIA-Raises-22-Million-New-Funding-Propel" rel="noreferrer noopener nofollow" target="_blank">AVIA Raises $22 Million in New Funding</a> <a href="https://www.aviahealthinnovation.com/press-releases/national-maternal-and-infant-health-crisis-spurs-30-health-systems-to-take-action/" rel="noreferrer noopener nofollow" target="_blank">National Maternal and Infant Health Crisis Spurs 30 Health Systems to Take Action</a> <a href="https://journals.lww.com/ajnonline/Fulltext/2016/11000/Maternal_Mortality_in_the_United_States_Is_on_the.11.aspx" rel="noreferrer noopener nofollow" target="_blank">Maternal Mortality in the United States Is on the Rise</a> Episodes 107 and 108: The Medicaid Transformation Project with David Smith <a href="https://thehcbiz.com/medicaid-transformation-project-part-1/" rel="noreferrer noopener nofollow" target="_blank">Part 1</a> and <a href="https://thehcbiz.com/the-medicaid-transformation-project-with-david-smith-part-2/" rel="noreferrer noopener nofollow" target="_blank">Part 2</a>

Designing an Innovator Network for Hospitals with Amy Stevens

Garrett Smith

Even the best doctors in the world can have their patients stolen away by savvy online marketing. Practices are doing their patients a disservice by not doing everything they can to prevent that from happening. In this episode, I sit down with Garrett Smith, CEO of InboundMD and author of Book Now! Internet Marketing for Healthcare Practices, to discuss how everyone from large practices to solo docs can improve their online marketing. Garrett lays out an easy-to-use checklist to rev your marketing engine from 0-60 in as little as 1 hour a week. Get ready to take notes. Your future patients will be glad you did. 1:00 How InboundMD provides an all in 1 marketing solution for healthcare practices. 3:27 Even if your patients search specifically for you, they’re going to see other docs right next to you. You STILL have to stand out. Two scenarios... 8:23 The patient decision-making process is not happening on your page. There are lots of online nooks and crannies. You must have a large internet presence. 10:11 If I have nothing, where do I start? How much of a difference does an online presence make? 12:50 Many docs don’t have a positive view of sales and marketing but if you’re the best option then the marketing that you do is helping your patients not fall victim to substandard care. 15:10 The Must Have List 18:27 If you’re not accepting new patients, does this still apply to me? Yes! 21:20 Signing up for new marketing services is not a 90 day sprint. 23:25 The provider who is planning on selling their practice, what should they do? 28:50 What size practices and what kinds of doctors should be marketing? 31:30 Where can practice manager go to get 360 view of internet marketing for their practice? This is the accessible and comprehensive guide. Get informed! 34:06 Doctors are overwhelmed, how can they maximize their time? Don’t go into it blind. 37:48 Start with personnel. Who is going to own the marketing in the practice? Second, what patients do you want to come into the practice? 42:47 A World-class Healthcare Website 44:40 Search Engine Optimization 47:33 Ratings and reviews will always benefit you. 49:14 The rundown and recap of low hanging fruit you must address for a good foundation. 53:40 Every provider is a subject matter expert. Enlist a guide to help you become a writer. 55:20 Mistakes are expensive. You need to know what to look for when hiring a marketing vendor.  About Garrett Smith Garrett Smith is an author, entrepreneur, and marketer. He is the Founder of InboundMD, a digital marketing service for healthcare practices that allows them to acquire patients, protect their practice's professional reputation, and engage patients with social content campaigns, all without having to be a marketing expert. Over the past decade, Garrett has successfully directed the internet marketing efforts for independent health practices, hospitals, and pharmaceutical companies across the US helping them to increase new patients, bolster their reputation, and establish themselves as leaders in their field. Follow him on Twitter @garrettsmith and @inboundmd.  About InboundMD InboundMD is an all-in-one marketing solution for private healthcare practices. InboundMD automates internet marketing for providers with an innovative software platform and creative services that allow healthcare practices to acquire desired patient cases, centrally manage their professional reputation and engage with patients through social content campaigns without having to be a marketing expert. For more information about InboundMD, please visit www.InboundMD.com.  About Book Now! Internet Marketing for Healthcare Practices   The internet has changed the patient-doctor landscape forever. Searching for health-related information is currently the third most popular online activity, and more than half of adults in the United States use the internet as their first source for answers to their medical questions. Patients have access to more data, more statistics, more tools...and more choices than ever before. Bombarded with information (or worse, misinformation) and overwhelmed with options, standing out to patients requires the modern medical practitioner to break free from the old way of thinking that said, “Practice great medicine and the business will take care of itself.” To thrive in the age of the internet, you must practice both great medicine and great marketing. In Book Now! Internet Marketing for Healthcare Practices, Garrett Smith gives you a step-by-step roadmap to practicing great marketing and getting the most out of your online presence. After reading, you will know:  How to turn your practice website into patient appointment generating machine How to ensure your practice has great visibility for related healthcare searches on Google How to clean up your medical listings and inconsistent practice data on internet directories and maps How to create a prolific online reputation, drive positive patient reviews, and respond to negatives How to improve patient engagement through blogging and social media  “Few can bring the experience and insights into internet marketing that Garrett does. With patients heading online to find care now more than ever, he shows you exactly how to take advantage of the opportunities available to grow your personal brand, and practice, online.” - Dr. Michael A. Gott, Orthopedic Surgeon, Westchester Sport and Spine "This is the definitive guide to internet marketing that health care marketers have been seeking for years. Garrett has saved you the trouble of Googling each topic one at a time; everything is here for you!" - Jared Johnson, Keynote Speaker, Manager of Marketing Technology, Phoenix Children's Hospital    Related and/or Mentioned on the Show Buy the book on Amazon at Book Now! Internet Marketing for Healthcare Practices Visit the book website at HealthcareMarketingBook.com Get the help you need for your practice at InboundMD or call at 800-818-7199 Follow Garrett on Twitter @garrettsmith  Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

Even the best doctors in the world can have their patients stolen away by savvy online marketing. Practices are doing their patients a disservice by not doing everything they can to prevent that from happening. In this episode, I sit down with Garrett Smith, CEO of InboundMD and author of Book Now! Internet Marketing for Healthcare Practices, to discuss how everyone from large practices to solo docs can improve their online marketing. Garrett lays out an easy-to-use checklist to rev your marketing engine from 0-60 in as little as 1 hour a week. Get ready to take notes. Your future patients will be glad you did. 1:00 How InboundMD provides an all in 1 marketing solution for healthcare practices. 3:27 Even if your patients search specifically for you, they’re going to see other docs right next to you. You STILL have to stand out. Two scenarios... 8:23 The patient decision-making process is not happening on your page. There are lots of online nooks and crannies. You must have a large internet presence. 10:11 If I have nothing, where do I start? How much of a difference does an online presence make? 12:50 Many docs don’t have a positive view of sales and marketing but if you’re the best option then the marketing that you do is helping your patients not fall victim to substandard care. 15:10 The Must Have List 18:27 If you’re not accepting new patients, does this still apply to me? Yes! 21:20 Signing up for new marketing services is not a 90 day sprint. 23:25 The provider who is planning on selling their practice, what should they do? 28:50 What size practices and what kinds of doctors should be marketing? 31:30 Where can practice manager go to get 360 view of internet marketing for their practice? This is the accessible and comprehensive guide. Get informed! 34:06 Doctors are overwhelmed, how can they maximize their time? Don’t go into it blind. 37:48 Start with personnel. Who is going to own the marketing in the practice? Second, what patients do you want to come into the practice? 42:47 A World-class Healthcare Website 44:40 Search Engine Optimization 47:33 Ratings and reviews will always benefit you. 49:14 The rundown and recap of low hanging fruit you must address for a good foundation. 53:40 Every provider is a subject matter expert. Enlist a guide to help you become a writer. 55:20 Mistakes are expensive. You need to know what to look for when hiring a marketing vendor. About Garrett Smith Garrett Smith is an author, entrepreneur, and marketer. He is the Founder of <a href="https://inboundmd.com/" rel="noopener nofollow" target="_blank">InboundMD</a>, a digital marketing service for healthcare practices that allows them to acquire patients, protect their practice's professional reputation, and engage patients with social content campaigns, all without having to be a marketing expert. Over the past decade, Garrett has successfully directed the internet marketing efforts for independent health practices, hospitals, and pharmaceutical companies across the US helping them to increase new patients, bolster their reputation, and establish themselves as leaders in their field. Follow him on Twitter <a href="https://twitter.com/garrettsmith" rel="noopener nofollow" target="_blank">@garrettsmith</a> and <a href="http://twitter.com/inboundmd" rel="nofollow" target="_blank">@inboundmd</a>. About InboundMD InboundMD is an all-in-one marketing solution for private healthcare practices. InboundMD automates internet marketing for providers with an innovative software platform and creative services that allow healthcare practices to acquire desired patient cases, centrally manage their professional reputation and engage with patients through social content campaigns without having to be a marketing expert. For more information about InboundMD, please visit <a href="http://www.inboundmd.com" rel="nofollow" target="_blank">www.InboundMD.com</a>. About Book Now! Internet Marketing for Healthcare Practices The internet has changed the patient-doctor landscape forever. Searching for health-related information is currently the third most popular online activity, and more than half of adults in the United States use the internet as their first source for answers to their medical questions. Patients have access to more data, more statistics, more tools...and more choices than ever before. Bombarded with information (or worse, misinformation) and overwhelmed with options, standing out to patients requires the modern medical practitioner to break free from the old way of thinking that said, “Practice great medicine and the business will take care of itself.” To thrive in the age of the internet, you must practice both great medicine and great marketing. In <a href="http://healthcaremarketingbook.com/" rel="noopener nofollow" target="_blank">Book Now! Internet Marketing for Healthcare Practices</a>, Garrett Smith gives you a step-by-step roadmap to practicing great marketing and getting the most out of your online presence. After reading, you will know: <ul> <li>How to turn your practice website into patient appointment generating machine</li> <li>How to ensure your practice has great visibility for related healthcare searches on Google</li> <li>How to clean up your medical listings and inconsistent practice data on internet directories and maps</li> <li>How to create a prolific online reputation, drive positive patient reviews, and respond to negatives</li> <li>How to improve patient engagement through blogging and social media</li> </ul> “Few can bring the experience and insights into internet marketing that Garrett does. With patients heading online to find care now more than ever, he shows you exactly how to take advantage of the opportunities available to grow your personal brand, and practice, online.” - Dr. Michael A. Gott, Orthopedic Surgeon, Westchester Sport and Spine "This is the definitive guide to internet marketing that health care marketers have been seeking for years. Garrett has saved you the trouble of Googling each topic one at a time; everything is here for you!" - Jared Johnson, Keynote Speaker, Manager of Marketing Technology, Phoenix Children's Hospital Related and/or Mentioned on the Show Buy the book on Amazon at <a href="https://www.amazon.com/Book-Internet-Marketing-Healthcare-Practices/dp/0692997865/&amp;keywords=healthcare+marketing" rel="noopener nofollow" target="_blank">Book Now! Internet Marketing for Healthcare Practices</a> Visit the book website at <a href="http://healthcaremarketingbook.com/" rel="noopener nofollow" target="_blank">HealthcareMarketingBook.com</a> Get the help you need for your practice at <a href="https://inboundmd.com/" rel="noopener nofollow" target="_blank">InboundMD</a> or call at 800-818-7199 Follow Garrett on Twitter <a href="https://twitter.com/garrettsmith" rel="noopener nofollow" target="_blank">@garrettsmith</a> Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

Internet Marketing for Healthcare Practices - Garrett Smith - 063

David Harlow

Niam Yaraghi

On this episode, we welcome back two long-time friends of the show to talk privacy, security and HIPAA. David Harlow and Niam Yaraghi join me and Shahid for a wide-ranging discussion that includes:  Niam's recent report: How HIPAA omnibus rules effectively reduced the number of data breaches among health care providers’ business associates Europe's General Data Protection Regulation (GDPR) and how it applies to the U.S. healthcare system. The difference between a systems approach and a data approach to security and privacy How privacy might be seen as a facet of patient safety and how that could change the approach Breaking down myths about the value of stolen health data (and some ways it can be valuable to organized crime) Dealing with privacy when the business model is to share (i.e. the Facebook scandal) How can we expect privacy when we are the product? What can we / should we expect from companies like Facebook when it comes to privacy? What is the privacy paradox? Will more regulations help or hurt privacy? What's the FTC's role in all of this? Plus the LabMD saga. What's a digital health startup to do? All 4 panelists give advice to startups on how to deal with security and privacy. Hint: bake it in from scratch. It's not as hard, or expensive as you think.    About David Harlow DAVID HARLOW is Principal of The Harlow Group LLC, a health care law and consulting firm based in the Hub of the Universe, Boston, MA. His thirty years’ experience in the public and private sectors affords him a unique perspective on legal, policy and business issues facing the health care community. David is adept at assisting clients in developing new paradigms for their business organizations, relationships and processes so as to maximize the realization of organizational goals in a highly regulated environment, in realms ranging from health data privacy and security to digital health strategy to physician-hospital relationships to facilities development to the avoidance of fraud and abuse. He's been called "an expert on HIPAA and other health-related law issues [who] knows more than virtually anyone on those topics.” (Forbes.com.) His award-winning blog, HealthBlawg, is highly regarded in both the legal and health policy blogging worlds. David is a charter member of the external Advisory Board of the Mayo Clinic Social Media Network and has served as the Public Policy Chair of the Society for Participatory Medicine, on the Health Law Section Council of the Massachusetts Bar Association and on the Advisory Board of FierceHealthIT. He speaks regularly before health care and legal industry groups on business, policy and legal matters. You should follow him on Twitter. http://davidharlow.me http://healthblawg.com @healthblawg   About Niam Yaraghi Niam Yaraghi s an assistant professor of Operations and Information Management at the University of Connecticut's School of Business and a non-resident fellow in the Brookings Institution's Center for Technology Innovation. His research is focused on the economics of health information technologies. In particular, Niam studies the business models and policy structures that incentivize transparency, interoperability and sharing of health information among patients, providers, payers and regulators. He empirically examines the subsequent impact of such efforts on cost and quality of care. Niam’s ongoing research topics include health information exchange platforms, patient privacy, and healthcare evaluation and rating systems. He has a B.Sc in Industrial Engineering from the Isfahan University of Technology in Iran, and a M.Sc from the Royal Institute of Technology in Sweden. He received his Ph.D. in Management Science &amp; Systems from the State University of New York at Buffalo. Niamyaraghi.com @niamyaraghi Niam's call to action for the listener: The state of privacy in healthcare is bad, but not as bad as you think! Federal privacy protection rules have helped with protecting privacy of many patients, yet the costs of implementing and complying with such rules are still unclear. We should realize that given the digitization of our lives, the borders around our private information are slowly fading away, and our individual responsibility and awareness about what we share with whom is our best bet in protecting our privacy. ~Niam Yaraghi   Related  Why You Should Always Be Preparing to Sell Your Company (i.e. build a company that's worth owning) | Dexter Braff | The Braff Group - Dexter's take on how to build a valuable company is very relevant to today's discussion. As Niam said: look at security and privacy as a builder of trust. It's a business value, not a business expense. Sharing Consumer Health Information: Look Before You Leap - This is David's post on the FTC complaint investigation that effectively put LabMD out of business. It's an ongoing story with all kinds of lessons for digital health companies dealing with consumer data. Grindr breach reveals inadequacy of digital age privacy regulations - Niam breaks down the recent Grindr breach. This is an interesting use case too because it's a breach born in good intentions for the users. Good intentions do not shield you from privacy obligations and rules. A New Story for Healthcare Security and Compliance w/ Niam Yaraghi - and #HCBiz video interview Can CPC+ align Physicians, Payers and HealthIT? w/ David Harlow - and #HCBiz video interview Trumpcare: Innovation, Speculation and What's Next w/ Niam Yaraghi - and #HCBiz video interview    Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime.   The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

On this episode, we welcome back two long-time friends of the show to talk privacy, security and HIPAA. David Harlow and Niam Yaraghi join me and Shahid for a wide-ranging discussion that includes: <ul> <li>Niam's recent report: <a href="https://www.brookings.edu/research/profiles-in-patient-privacy-protection/" rel="noopener nofollow" target="_blank">How HIPAA omnibus rules effectively reduced the number of data breaches among health care providers’ business associates</a></li> <li>Europe's <a href="https://en.wikipedia.org/wiki/General_Data_Protection_Regulation" rel="noopener nofollow" target="_blank">General Data Protection Regulation (GDPR)</a> and how it applies to the U.S. healthcare system.</li> <li>The difference between a systems approach and a data approach to security and privacy</li> <li>How privacy might be seen as a facet of patient safety and how that could change the approach</li> <li>Breaking down <a href="https://www.usnews.com/opinion/articles/2016-08-09/prevent-health-data-hacks-but-minimize-the-damage-too" rel="noopener nofollow" target="_blank">myths about the value of stolen health data</a> (and some ways it can be valuable to organized crime)</li> <li>Dealing with privacy when the business model is to share (i.e. the Facebook scandal)</li> <li>How can we expect privacy when <a href="https://itunes.apple.com/us/podcast/theyre-not-trying-to-be-creepy/id1345042626?i=1000408637153&amp;mt=2" rel="noopener nofollow" target="_blank">we are the product</a>?</li> <li>What can we / should we expect from companies like Facebook when it comes to privacy?</li> <li>What is the privacy paradox?</li> <li>Will more regulations help or hurt privacy?</li> <li>What's the FTC's role in all of this? Plus <a href="https://healthblawg.com/2016/10/sharing-consumer-information.html" rel="noopener nofollow" target="_blank">the LabMD saga</a>.</li> <li>What's a digital health startup to do? All 4 panelists give advice to startups on how to deal with security and privacy. Hint: bake it in from scratch. It's not as hard, or expensive as you think.</li> </ul>   About David Harlow DAVID HARLOW is Principal of The Harlow Group LLC, a health care law and consulting firm based in the Hub of the Universe, Boston, MA. His thirty years’ experience in the public and private sectors affords him a unique perspective on legal, policy and business issues facing the health care community. David is adept at assisting clients in developing new paradigms for their business organizations, relationships and processes so as to maximize the realization of organizational goals in a highly regulated environment, in realms ranging from health data privacy and security to digital health strategy to physician-hospital relationships to facilities development to the avoidance of fraud and abuse. He's been called "an expert on HIPAA and other health-related law issues [who] knows more than virtually anyone on those topics.” (<a href="http://Forbes.com" rel="nofollow" target="_blank">Forbes.com</a>.) His award-winning blog, HealthBlawg, is highly regarded in both the legal and health policy blogging worlds. David is a charter member of the external Advisory Board of the Mayo Clinic Social Media Network and has served as the Public Policy Chair of the Society for Participatory Medicine, on the Health Law Section Council of the Massachusetts Bar Association and on the Advisory Board of FierceHealthIT. He speaks regularly before health care and legal industry groups on business, policy and legal matters. You should follow him on Twitter. <a href="http://davidharlow.me" rel="noopener nofollow" target="_blank">http://davidharlow.me</a> <a href="http://healthblawg.com" rel="noopener nofollow" target="_blank">http://healthblawg.com</a> <a href="https://twitter.com/healthblawg" rel="noopener nofollow" target="_blank">@healthblawg</a>   About Niam Yaraghi Niam Yaraghi s an assistant professor of Operations and Information Management at the University of Connecticut's <a href="http://www.business.uconn.edu/person/niam-yaraghi/" rel="noopener nofollow" target="_blank">School of Business</a> and a non-resident fellow in <a href="https://www.brookings.edu/experts/niam-yaraghi/" rel="noopener nofollow" target="_blank">the Brookings Institution's</a> Center for Technology Innovation. His research is focused on the economics of health information technologies. In particular, Niam studies the business models and policy structures that incentivize transparency, interoperability and sharing of health information among patients, providers, payers and regulators. He empirically examines the subsequent impact of such efforts on cost and quality of care. Niam’s ongoing research topics include health information exchange platforms, patient privacy, and healthcare evaluation and rating systems. He has a <a href="http://B.Sc" rel="nofollow" target="_blank">B.Sc</a> in Industrial Engineering from the Isfahan University of Technology in Iran, and a <a href="http://M.Sc" rel="nofollow" target="_blank">M.Sc</a> from the Royal Institute of Technology in Sweden. He received his Ph.D. in Management Science &amp; Systems from the State University of New York at Buffalo. <a href="https://www.niamyaraghi.com/" rel="noopener nofollow" target="_blank">Niamyaraghi.com</a> <a href="https://twitter.com/niamyaraghi" rel="noopener nofollow" target="_blank">@niamyaraghi</a> Niam's call to action for the listener: The state of privacy in healthcare is bad, but not as bad as you think! Federal privacy protection rules have helped with protecting privacy of many patients, yet the costs of implementing and complying with such rules are still unclear. We should realize that given the digitization of our lives, the borders around our private information are slowly fading away, and our individual responsibility and awareness about what we share with whom is our best bet in protecting our privacy. ~Niam Yaraghi Related <ul> <li><a href="http://thehcbiz.com/ep30_preparing-to-sell-your-company/" rel="noopener nofollow" target="_blank">Why You Should Always Be Preparing to Sell Your Company (i.e. build a company that's worth owning) | Dexter Braff | The Braff Group</a> - Dexter's take on how to build a valuable company is very relevant to today's discussion. As Niam said: look at security and privacy as a builder of trust. It's a business value, not a business expense.</li> <li><a href="https://healthblawg.com/2016/10/sharing-consumer-information.html" rel="noopener nofollow" target="_blank">Sharing Consumer Health Information: Look Before You Leap</a> - This is David's post on the FTC complaint investigation that effectively put LabMD out of business. It's an ongoing story with all kinds of lessons for digital health companies dealing with consumer data.</li> <li><a href="https://www.brookings.edu/blog/techtank/2018/04/10/grindr-breach-reveals-inadequacy-of-digital-age-privacy-regulations/" rel="noopener nofollow" target="_blank">Grindr breach reveals inadequacy of digital age privacy regulations</a> - Niam breaks down the recent Grindr breach. This is an interesting use case too because it's a breach born in good intentions for the users. Good intentions do not shield you from privacy obligations and rules.</li> <li><a href="http://thehcbiz.com/new-story-healthcare-security-compliance-hcbiz-14/" rel="noopener nofollow" target="_blank">A New Story for Healthcare Security and Compliance w/ Niam Yaraghi</a> - and #HCBiz video interview</li> <li><a href="http://thehcbiz.com/can-cpc-align-physicians-payers-healthit-hcbiz-11/" rel="noopener nofollow" target="_blank">Can CPC+ align Physicians, Payers and HealthIT? w/ David Harlow</a> - and #HCBiz video interview</li> <li><a href="http://thehcbiz.com/trumpcare-innovation-speculation-whats-next/" rel="noopener nofollow" target="_blank">Trumpcare: Innovation, Speculation and What's Next w/ Niam Yaraghi</a> - and #HCBiz video interview</li> </ul>   Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

052 - The ever-changing world of security and privacy | David Harlow and Niam Yaraghi

Kyle Swarts

Matt Lambert

Health systems have been working hard to lay the foundation for taking on a larger case mix of value-based contracts. 75% of health systems surveyed said they are ready to accept downside risk in the next two years, up from 42% in 2015. As health systems are discovering, value-based care reimbursement is more complicated and requires a new level of specificity in documentation. The question is, are health systems really ready to take on downside risk while continuing to manage FFS contracts?   Today we have Kyle Swarts, Chief Growth Officer, and Matt Lambert, MD, Chief Medical Officer from TrustHealthcare to help us answer that question. We discuss challenges and opportunities facing health systems as they embrace the shift to value. Enjoy!   Highlights from Headwinds Impacting the Shift to Value-Based Care    It's time for providers to take on risk. Everyone has a population health department but fee-for-service is still driving your overall strategy. The threshold for making the jump to VBP. Why it's so difficult to get doctors on board with VBP.    "It's not how sick your patients are, it's how well you document how sick your patients are."    The risk of moving slowly to VBP. The promise of 60 minute home visits with a physician finally has a reimbursement model. Where we will see new consolidation in response to VBP. The two big reasons specificity in documentation is key to successful downside risk contracts. Reimagining EHR design to foster VBP. AI success is all about physician adoption.    Kyle Swarts, Chief Revenue Officer   Kyle is a growth-minded leader who has overseen sales, marketing, and business development at healthcare consulting, revenue cycle management and information technology companies for the past 12 years.   Matt Lambert, MD, Chief Medical Officer   Matt brings over twenty years of experience as a clinician, CMIO, and change leader to value-based care, ensuring that patients receive more comprehensive care and that payers and providers better capture the value of their services.   TrustHealthcare Founded in 2018 by a team of healthcare veterans and clinicians with private equity funding from Windrose Health Investors, TrustHealthcare’s mission is to empower healthcare provider organizations and health plans to successfully navigate from fee-for-service to value-based care. The TrustHealthcare platform seamlessly integrates with the electronic health record and leverages more than 500 proven clinical rules – while also connecting CDI specialists, clinicians, and coders in one simplified workflow. With TrustHealthcare, providers and health plans can rest assured that they are capturing the full value of patient care in real-time.   Links and Resources   TrustHealthcare Website   TrustHealthcare Linkedin   Unrest Insured by Matt Lambert, MD   A Primer on HCC codes and Risk Adjustment Related Episodes: Top 10 Things to Ensure Success in a Value-based Healthcare World Value-based Payment: Progress, Trends and Direction w/ Jason Helgerson The Future of Value-Based Payment w/ François de Brantes of Remedy

Health systems have been working hard to lay the foundation for taking on a larger case mix of value-based contracts. 75% of health systems surveyed said they are ready to accept downside risk in the next two years, up from 42% in 2015. As health systems are discovering, value-based care reimbursement is more complicated and requires a new level of specificity in documentation. The question is, are health systems really ready to take on downside risk while continuing to manage FFS contracts? Today we have Kyle Swarts, Chief Growth Officer, and Matt Lambert, MD, Chief Medical Officer from <a href="https://trusthealthcare.com/" rel="noreferrer noopener nofollow" target="_blank">TrustHealthcare</a> to help us answer that question. We discuss challenges and opportunities facing health systems as they embrace the shift to value. Enjoy! Highlights from Headwinds Impacting the Shift to Value-Based Care <ul> <li>It's time for providers to take on risk.</li> <li>Everyone has a population health department but fee-for-service is still driving your overall strategy.</li> <li>The threshold for making the jump to VBP.</li> <li>Why it's so difficult to get doctors on board with VBP.</li> </ul> "It's not how sick your patients are, it's how well you document how sick your patients are." <ul> <li>The risk of moving slowly to VBP.</li> <li>The promise of 60 minute home visits with a physician finally has a reimbursement model.</li> <li>Where we will see new consolidation in response to VBP.</li> <li>The two big reasons specificity in documentation is key to successful downside risk contracts.</li> <li>Reimagining EHR design to foster VBP.</li> <li>AI success is all about physician adoption.</li> </ul> Kyle Swarts, Chief Revenue Officer Kyle is a growth-minded leader who has overseen sales, marketing, and business development at healthcare consulting, revenue cycle management and information technology companies for the past 12 years. Matt Lambert, MD, Chief Medical Officer Matt brings over twenty years of experience as a clinician, CMIO, and change leader to value-based care, ensuring that patients receive more comprehensive care and that payers and providers better capture the value of their services. TrustHealthcare Founded in 2018 by a team of healthcare veterans and clinicians with private equity funding from Windrose Health Investors, TrustHealthcare’s mission is to empower healthcare provider organizations and health plans to successfully navigate from fee-for-service to value-based care. The TrustHealthcare platform seamlessly integrates with the electronic health record and leverages more than 500 proven clinical rules – while also connecting CDI specialists, clinicians, and coders in one simplified workflow. With TrustHealthcare, providers and health plans can rest assured that they are capturing the full value of patient care in real-time. Links and Resources <a href="https://trusthealthcare.com/" rel="noreferrer noopener nofollow" target="_blank">TrustHealthcare Website</a> <a href="https://www.linkedin.com/company/trusthealthcare" rel="noreferrer noopener nofollow" target="_blank">TrustHealthcare Linkedin</a> <a href="https://www.amazon.com/Unrest-Insured-Matt-Lambert-ebook/dp/B01KKDVMN0/ref=sr_1_6?qid=1578453507&amp;refinements=p_27%3AMatt+Lambert&amp;s=books&amp;sr=1-6&amp;text=Matt+Lambert" rel="noreferrer noopener nofollow" target="_blank">Unrest Insured</a> by Matt Lambert, MD <a href="https://www.cms.gov/Medicare/Health-Plans/MedicareAdvtgSpecRateStats/Risk-Adjustors" rel="noreferrer noopener nofollow" target="_blank">A Primer on HCC codes and Risk Adjustment</a> Related Episodes: <a href="https://thehcbiz.com/top-10-steps-value-based-healthcare/" rel="noreferrer noopener nofollow" target="_blank">Top 10 Things to Ensure Success in a Value-based Healthcare World</a> <a href="https://thehcbiz.com/ep89_value-based-payment-jason-helgerson/" rel="noreferrer noopener nofollow" target="_blank">Value-based Payment: Progress, Trends and Direction w/ Jason Helgerson</a> <a href="https://thehcbiz.com/ep86_francois-de-brantes/" rel="noreferrer noopener nofollow" target="_blank">The Future of Value-Based Payment w/ François de Brantes of Remedy</a>

Headwinds Impacting the Shift to Value-Based Care with Kyle Swarts and Dr. Matt Lambert

Roger Smith

Robotic surgery is a loaded term. Just reading the words can bring Hollywood-inspired images of fully autonomous robot doctors to mind. But that's not what's happening in the industry today. The "robots" are merely tools used by doctors, just like a stethoscope or a scalpel. And they have some interesting use cases and value propositions to health systems. For example, they can act as a great equalizer by helping young surgeons perform subtle movements that would otherwise take them years to perfect. But there's a flip side. Studies like this one from Stanford question the value of robotic tools that yield similar results and raise costs. There's truth to that, but as always, there's nuance and the headlines don't always mean what suggest. Imagine that. On this episode, Shahid Shah and I are joined by Dr. Roger Smith, Chief Technology Officer for Florida Hospital's Nicholson Center for Surgical Advancement. Dr. Smith took a break from profiling surgical robots in his Robot Of The Day series to help us better understand how robotics are impacting surgery. This is one of the more fascinating conversations we've had on the show, and it takes us out of our comfort zone. I hope you enjoy it! Robotic Surgery: Business Cases, Benefits and Myths 2:25 What is robotic surgery? What can it do and what can’t it do? 4:40 Why are so many people afraid of this? Are hospitals not explaining this properly or are patients justified in being afraid? 7:00 What does the evidence say about robotic surgery outcomes? What’s the advantage that robots bring to surgical procedures? It’s all about the rate of improvement. 11:18 A brief history of robotic surgery and the need for updated terminology that segments the variety of robotic devices. 16:16 Assisted procedures vs autonomous robotics. 19:00 What happens to the patient when a robot malfunctions? 22:17 As we look forward to new robots, does the FDA effectively regulate the industry? Are there things the FDA is missing? Surgeons and device makers have different opinions. 27:57 Check out the Software As a Medical Device (SAMD) pre-certification process. The FDA is asking the robotics industry how they would like to be regulated! Submit your answers! Take this opportunity to help them ease your burden. 31:27 What is creating demand on health purchaser side? The 3 big benefits for hospitals 37:20 Cost is a hurdle to adoption. Without robot surgery CPT codes, hospitals get reimbursed the same with or without robots. 41:23 What other benefits do hospitals receive? 45:50 Which surgeries don’t need robots? 48:50 Where are the opportunities for innovation in robotic surgery? Who are the big players in robotic surgery?    About Dr. Roger Smith Dr. Roger Smith is the Chief Technology Officer for Florida Hospital's Nicholson Center for Surgical Advancement. He was previously the CTO for U.S. Army Simulation, Training and Instrumentation and a Research Scientist at Texas A&amp;M University. He is also Graduate Faculty at University of Central Florida and President of Simulation First where he provides keynote event presentations and scientific lectures. Roger Smith Linkedin Robot Of The Day on LinkedIn    About The Nicholson Center For over a decade, the Florida Hospital Nicholson Center has trained more than 50,000 physicians from around the globe on leading-edge clinical and surgical techniques. Utilizing state-of-the-art surgical suites, and labs, plus advanced medical simulation robotics and learning centers, medical professionals can acquire and advance their skills in a highly collaborative surgical learning environment. Take advantage of the technology-enhanced operating techniques that are becoming the mainstay of tomorrow’s healthcare by training with the Florida Hospital Nicholson Center. We are one of the largest and most experienced medical learning and simulation incubation centers of its kind in the country dedicated to advancing next-generation clinical knowledge. Year after year, our hands-on training techniques have proven to provide key skills needed to advance your medical development and grow your practice.  Florida Hospital Institute for Surgical Advancement The Nicholson Center White Papers    Related and/or Mentioned on the Show Useful website by a heroic anonymous surgeon http://surgrob.blogspot.com/ The da Vinci Surgical System - when most people think about robotic surgery, according to today's guest, this is the one they're thinking of.  New Studies Look At Cost And Benefits Of Robotic Surgery - University of Stanford researchers conducted a multiyear analysis and study with 24,000 patients with kidney cancer who needed laparoscopic surgery to remove a patient’s kidney indicated that the two approaches had comparable patient outcomes and hospital stays. Researchers analyzed data from 416 hospitals across the country from 2003 to 2015 for the study.     Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime.   The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

Robotic surgery is a loaded term. Just reading the words can bring Hollywood-inspired images of fully autonomous robot doctors to mind. But that's not what's happening in the industry today. The "robots" are merely tools used by doctors, just like a stethoscope or a scalpel. And they have some interesting use cases and value propositions to health systems. For example, they can act as a great equalizer by helping young surgeons perform subtle movements that would otherwise take them years to perfect. But there's a flip side. Studies like <a href="https://www.forbes.com/sites/jenniferhicks/2017/11/02/new-studies-look-at-cost-and-benefits-of-robotic-surgery/#3008e8aa6d47" rel="noopener nofollow" target="_blank">this one from Stanford</a> question the value of robotic tools that yield similar results and raise costs. There's truth to that, but as always, there's nuance and the headlines don't always mean what suggest. Imagine that. On this episode, Shahid Shah and I are joined by Dr. Roger Smith, Chief Technology Officer for Florida Hospital's Nicholson Center for Surgical Advancement. Dr. Smith took a break from profiling surgical robots in his <a href="https://www.linkedin.com/feed/topic/?keywords=%23ROTD" rel="noopener nofollow" target="_blank">Robot Of The Day</a> series to help us better understand how robotics are impacting surgery. This is one of the more fascinating conversations we've had on the show, and it takes us out of our comfort zone. I hope you enjoy it! Robotic Surgery: Business Cases, Benefits and Myths 2:25 What is robotic surgery? What can it do and what can’t it do? 4:40 Why are so many people afraid of this? Are hospitals not explaining this properly or are patients justified in being afraid? 7:00 What does <a href="https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0151470" rel="noopener nofollow" target="_blank">the evidence</a> say about robotic surgery outcomes? What’s the advantage that robots bring to surgical procedures? It’s all about the rate of improvement. 11:18 A brief history of robotic surgery and the need for updated terminology that segments the variety of robotic devices. 16:16 Assisted procedures vs autonomous robotics. 19:00 What happens to the patient when a robot malfunctions? 22:17 As we look forward to new robots, does the FDA effectively regulate the industry? Are there things the FDA is missing? Surgeons and device makers have different opinions. 27:57 Check out the <a href="https://www.fda.gov/medicaldevices/digitalhealth/digitalhealthprecertprogram/default.htm" rel="noopener nofollow" target="_blank">Software As a Medical Device (SAMD)</a> pre-certification process. The FDA is asking the robotics industry how they would like to be regulated! Submit your answers! Take this opportunity to help them ease your burden. 31:27 What is creating demand on health purchaser side? The 3 big benefits for hospitals 37:20 Cost is a hurdle to adoption. Without robot surgery CPT codes, hospitals get reimbursed the same with or without robots. 41:23 What other benefits do hospitals receive? 45:50 Which surgeries don’t need robots? 48:50 Where are the opportunities for innovation in robotic surgery? Who are the big players in robotic surgery?   About Dr. Roger Smith Dr. Roger Smith is the Chief Technology Officer for Florida Hospital's Nicholson Center for Surgical Advancement. He was previously the CTO for U.S. Army Simulation, Training and Instrumentation and a Research Scientist at Texas A&amp;M University. He is also Graduate Faculty at University of Central Florida and President of Simulation First where he provides keynote event presentations and scientific lectures. Roger Smith <a href="https://www.linkedin.com/in/rogersmithcto/" rel="noopener nofollow" target="_blank">Linkedin</a> <a href="https://www.linkedin.com/feed/topic/?keywords=%23ROTD" rel="noopener nofollow" target="_blank">Robot Of The Day</a> on LinkedIn   About The Nicholson Center For over a decade, the Florida Hospital Nicholson Center has trained more than 50,000 physicians from around the globe on leading-edge clinical and surgical techniques. Utilizing state-of-the-art surgical suites, and labs, plus advanced medical simulation robotics and learning centers, medical professionals can acquire and advance their skills in a highly collaborative surgical learning environment. Take advantage of the technology-enhanced operating techniques that are becoming the mainstay of tomorrow’s healthcare by training with the Florida Hospital Nicholson Center. We are one of the largest and most experienced medical learning and simulation incubation centers of its kind in the country dedicated to advancing next-generation clinical knowledge. Year after year, our hands-on training techniques have proven to provide key skills needed to advance your medical development and grow your practice.  <a href="https://www.floridahospitalisa.com/" rel="noopener nofollow" target="_blank">Florida Hospital Institute for Surgical Advancement</a> <a href="https://www.nicholsoncenter.com/index.php/our-research/research?field_resource_type_target_id=10" rel="noopener nofollow" target="_blank">The Nicholson Center White Papers</a>   Related and/or Mentioned on the Show Useful website by a heroic anonymous surgeon <a href="http://surgrob.blogspot.com/" rel="nofollow" target="_blank">http://surgrob.blogspot.com/</a> <a href="http://www.davincisurgery.com/da-vinci-cardiac/da-vinci-surgical-system/" rel="noopener nofollow" target="_blank">The da Vinci Surgical System</a> - when most people think about robotic surgery, according to today's guest, this is the one they're thinking of. <a href="https://www.forbes.com/sites/jenniferhicks/2017/11/02/new-studies-look-at-cost-and-benefits-of-robotic-surgery/#5ae8ab96d47e" rel="noopener nofollow" target="_blank">New Studies Look At Cost And Benefits Of Robotic Surgery</a> - <a href="http://med.stanford.edu/" rel="nofollow noopener noreferrer" target="_blank">University of Stanford</a> researchers conducted a multiyear analysis and <a href="http://med.stanford.edu/news/all-news/2017/10/robot-assisted-surgery-for-kidney-removal-linked-to-longer-times.html" rel="nofollow noopener noreferrer" target="_blank">study</a> with 24,000 patients with kidney cancer who needed laparoscopic surgery to remove a patient’s kidney indicated that the two approaches had comparable patient outcomes and hospital stays. Researchers analyzed data from 416 hospitals across the country from 2003 to 2015 for the study.   Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

Robotic Surgery: Business Cases, Benefits and Myths  | Dr. Roger Smith | The Nicholson Center - 072

The CMS NPRM (Notice of Proposed Rule Making) is much more interesting than many of the past interop-related rules. That’s because it gets specific. It gets specific about technology by calling out FHIR APIs. It gets specific about use cases, such as patient access to data, payer to payer interoperability for administrative data, etc. And surprisingly, it gets specific about collaboration by suggesting that all health plans look at the Da Vinci project and consider implementing its use cases. On this episode, Don Lee and Shahid Shah examine the CMS NPRM from the payer perspective. Our goal is to help you understand what opportunities exist within the rule, and we explore topics such as:  How health plans can benefit by making administrative data (i.e. claims) available to their members via 3rd-party app vendors. It can lower their long-term technology costs and improve their members’ perception of their service. Why good health plans should be thrilled with the requirement to share administrative data with their competitors when their members leave (I know… very counter-intuitive) The impact of payer-to-payer interoperability on prior-authorization Why CMS promoted health plan participation in HL7’s Da Vinci Project in the NPRM preamble How ONC’s FHIR at Scale Taskforce (FAST) complements the Da Vinci project  There are a lot of opportunities here, and with little industry push back so far, we have a pretty good sense of where things are headed in the next 3-5 years. It’s the perfect opportunity for smart health plan executives to get a jump on their competition, and for entrepreneurs looking to support the new requirements with 3rd party apps and other services. Let’s dig in! Be sure to check out our opening episode on the CMS and ONC NPRMs: The Path to Healthcare Interoperability For full show notes, visit: https://thehcbiz.com/cms-nprm-payer-perspective/

The CMS NPRM (Notice of Proposed Rule Making) is much more interesting than many of the past interop-related rules. That’s because it gets specific. It gets specific about technology by calling out FHIR APIs. It gets specific about use cases, such as patient access to data, payer to payer interoperability for administrative data, etc. And surprisingly, it gets specific about collaboration by suggesting that all health plans look at the Da Vinci project and consider implementing its use cases. On this episode, Don Lee and Shahid Shah examine the CMS NPRM from the payer perspective. Our goal is to help you understand what opportunities exist within the rule, and we explore topics such as: <ul> <li>How health plans can benefit by making administrative data (i.e. claims) available to their members via 3rd-party app vendors. It can lower their long-term technology costs and improve their members’ perception of their service.</li> <li>Why good health plans should be thrilled with the requirement to share administrative data with their competitors when their members leave (I know… very counter-intuitive)</li> <li>The impact of payer-to-payer interoperability on prior-authorization</li> <li>Why CMS promoted health plan participation in HL7’s <a href="http://www.hl7.org/about/davinci/" rel="noreferrer noopener nofollow" target="_blank">Da Vinci Project</a> in the NPRM preamble</li> <li>How ONC’s <a href="https://ecqi.healthit.gov/ecqi/ecqi-news/payer-provider-p2-fhir-taskforce-going-fast-2019" rel="noreferrer noopener nofollow" target="_blank">FHIR at Scale Taskforce (FAST)</a> complements the Da Vinci project</li> </ul> There are a lot of opportunities here, and with little industry push back so far, we have a pretty good sense of where things are headed in the next 3-5 years. It’s the perfect opportunity for smart health plan executives to get a jump on their competition, and for entrepreneurs looking to support the new requirements with 3rd party apps and other services. Let’s dig in! Be sure to check out our opening episode on the CMS and ONC NPRMs: <a href="https://thehcbiz.com/the-path-to-interoperability/" rel="noreferrer noopener nofollow" target="_blank">The Path to Healthcare Interoperability</a> For full show notes, visit: <a href="https://thehcbiz.com/cms-nprm-payer-perspective/" rel="external noopener noreferrer nofollow" target="_blank">https://thehcbiz.com/cms-nprm-payer-perspective/</a>

The CMS NPRM: Opportunities from the Payer Perspective

Tamás Haidegger

Hand hygiene is the number one line of defense when it comes to controlling the spread of healthcare-associated infections (HAI) and infectious disease.  Since we know that antibiotic and antimicrobial resistance is on the rise, and few new antibiotics are being developed, it becomes exceedingly important that we prevent people from acquiring these infections in the first place. Checkout our extensive coverage of the Infection Prevention and Control (IPAC) space We know that hand-washing is effective when done right, and we know that when monitored, we do it right. In fact, right after we recorded this podcast the Jama Network showed us that patient mortality decreased during unannounced accreditation surveys at US Hospitals. The point is that you can expect what you inspect. Episode 004 (part 3 of our IPAC series): On this episode, we get into the details with Tamás Haidegger and discuss:  Why hand hygiene is so important How the struggle to get it right goes back to the 1800s The complex human psychology that we need to address to solve this problem The astonishing number of people who fail hand-washing tests even when they know they're being monitored Engineering solutions that can help keep us objective How hand-hygiene can save the U.S. healthcare system $9 Billion next year  This conversation is way more fun than you think it's going to be and very informative. I hope you enjoy! - Don Lee    About Tamás Haidegger Tamás Haidegger received his M.Sc. degrees from the Budapest University of Technology and Economics (BME) in Electrical Engineering and Biomedical Engineering in 2006 and 2008, respectively. His Ph.D. thesis (2011) was based on a neurosurgical robot he helped develop when he was a visiting scholar at the Johns Hopkins University. His main field of research is control/teleoperation of surgical robots, image-guided therapy, and supportive medical technologies. Currently, he is an associate professor at the Óbuda University, serving as the deputy director of the Antal Bejczy Center for Intelligent Robotic. Besides, he is a research area manager at the Austrian Center for Medical Innovation and Technology (ACMIT), working on minimally invasive surgical simulation and training, medical robotics and usability/workflow assessment through ontologies. Tamás is the co-founder and CEO of a university spin-off—HandInScan—focusing on objective hand hygiene control in the medical environment. They are working together with Semmelweis University, the University Hospital Geneva and the World Health Organization POPS group.  About HandInScan  HandInScan Zrt. is a health-tech company focusing on the unmet and critical need of reducing healthcare-associated infections (HAIs) that causes more than 250,000 unnecessary deaths in the developed world and 1.4 million cases a day worldwide. HandInScan was formed in 2012 as a spin-off of the Budapest University of Technology and Economics (BME). As a spinoff project, HandInScan was incubated at Demola from 2013. Original founders were private individuals from the engineering development team, aiming to create a device to objectively control hand hygiene performance of medical staff. The innovation and the technology transfer received numerous international awards. After the initial successful validation with early prototypes of the Hand-in-Scan device, the application domains were significantly extended to target clean manufacturing sites, the food industry and high-end tourism. The founders’ core team skill set included biomedical engineering, infection prevention and control, electrical engineering, computer science, finance, marketing and project management. The company exclusively licensed the relevant patent from BME, entitled “Method and apparatus for hand disinfection quality control (HU P1000523)”. HandInScan has a key partnership agreement with its regional development partner, the Austrian Center for Medical Innovation and Technology (ACMIT), and continued working together with researchers at BME. http://www.handinscan.com Twitter: @HandInScan Facebook: https://www.facebook.com/handinscan Tamás also mentioned the World Health Organization's Hand Hygiene day on May 5th, 2017. Learn more here.  About the Infection Prevention and Control Series This episode is part of The #HCBiz Show’s Infection Prevention and Control (IPAC) series. We’d like to thank our partners InfectionControl.tips and the Center of Excellence for Infection Prevention and Control (COE IPAC) for their support and guidance with the series. About InfectionControl.tips InfectionControl.tips is a Pan-Access journal that extends globally and touches locally. www.IC.tips is: Free to Publish. Free to Access and provides Accessible Scientific Services. About Center of Excellence for Infection Prevention and Control (COE IPAC) Center of Excellence for Infection Prevention and Control (COE IPAC) is a collaborative effort to accelerate and support new solutions that hold the promise of significantly advancing infection prevention and control. On a quarterly basis, the Center of Excellence will evaluate at least 3 international innovations – giving them access to independent testing, publication as well as a US commercialization site. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media.   Soundtrack credit: Acid Lounge by FoolBoyMedia

Hand hygiene is the number one line of defense when it comes to controlling the spread of healthcare-associated infections (HAI) and infectious disease.  Since we know that antibiotic and antimicrobial resistance is on the rise, and few new antibiotics are being developed, it becomes exceedingly important that we prevent people from acquiring these infections in the first place. <a href="https://thehcbiz.com/IPAC" rel="nofollow" target="_blank">Checkout our extensive coverage of the Infection Prevention and Control (IPAC) space</a> We know that hand-washing is effective when done right, and we know that when monitored, we do it right. In fact, right after we recorded this podcast the Jama Network showed us that <a href="http://jamanetwork.com/journals/jamainternalmedicine/article-abstract/2610103" rel="noopener nofollow" target="_blank">patient mortality decreased during unannounced accreditation surveys at US Hospitals</a>. The point is that you can expect what you inspect. Episode 004 (part 3 of our IPAC series): On this episode, we get into the details with Tamás Haidegger and discuss: <ol> <li>Why hand hygiene is so important</li> <li>How the struggle to get it right <a href="http://www.handinscan.com/ignaz-semmelweis/" rel="noopener nofollow" target="_blank">goes back to the 1800s</a></li> <li>The <a href="http://www.handinscan.com/looking-into-the-hawthorne-effect-and-why-is-it-important-in-infection-control/" rel="noopener nofollow" target="_blank">complex human psychology</a> that we need to address to solve this problem</li> <li>The astonishing number of people who fail hand-washing tests even when they know they're being monitored</li> <li>Engineering solutions that can help keep us objective</li> <li>How hand-hygiene can save the U.S. healthcare system $9 Billion next year</li> </ol> This conversation is way more fun than you think it's going to be and very informative. I hope you enjoy! - Don Lee   About Tamás Haidegger Tamás Haidegger received his <a href="http://M.Sc" rel="nofollow" target="_blank">M.Sc</a>. degrees from the Budapest University of Technology and Economics (BME) in Electrical Engineering and Biomedical Engineering in 2006 and 2008, respectively. His Ph.D. thesis (2011) was based on a neurosurgical robot he helped develop when he was a visiting scholar at the Johns Hopkins University. His main field of research is control/teleoperation of surgical robots, image-guided therapy, and supportive medical technologies. Currently, he is an associate professor at the Óbuda University, serving as the deputy director of the Antal Bejczy Center for Intelligent Robotic. Besides, he is a research area manager at the Austrian Center for Medical Innovation and Technology (ACMIT), working on minimally invasive surgical simulation and training, medical robotics and usability/workflow assessment through ontologies. Tamás is the co-founder and CEO of a university spin-off—HandInScan—focusing on objective hand hygiene control in the medical environment. They are working together with Semmelweis University, the University Hospital Geneva and the World Health Organization POPS group. About HandInScan HandInScan Zrt. is a health-tech company focusing on the unmet and critical need of reducing healthcare-associated infections (HAIs) that causes more than 250,000 unnecessary deaths in the developed world and 1.4 million cases a day worldwide. HandInScan was formed in 2012 as a spin-off of the Budapest University of Technology and Economics (BME). As a spinoff project, HandInScan was incubated at Demola from 2013. Original founders were private individuals from the engineering development team, aiming to create a device to objectively control hand hygiene performance of medical staff. The innovation and the technology transfer received numerous international awards. After the initial successful validation with early prototypes of the Hand-in-Scan device, the application domains were significantly extended to target clean manufacturing sites, the food industry and high-end tourism. The founders’ core team skill set included biomedical engineering, infection prevention and control, electrical engineering, computer science, finance, marketing and project management. The company exclusively licensed the relevant patent from BME, entitled “Method and apparatus for hand disinfection quality control (HU P1000523)”. HandInScan has a key partnership agreement with its regional development partner, the Austrian Center for Medical Innovation and Technology (ACMIT), and continued working together with researchers at BME. <a href="http://www.handinscan.com" rel="noopener nofollow" target="_blank">http://www.handinscan.com</a> Twitter: <a href="https://twitter.com/HandinScan" rel="noopener nofollow" target="_blank">@HandInScan</a> Facebook: <a href="https://www.facebook.com/handinscan" rel="nofollow" target="_blank">https://www.facebook.com/handinscan</a> Tamás also mentioned the World Health Organization's Hand Hygiene day on May 5th, 2017. Learn more <a href="http://www.who.int/gpsc/5may/2017/en/" rel="noopener nofollow" target="_blank">here</a>. About the Infection Prevention and Control Series This episode is part of The #HCBiz Show’s Infection Prevention and Control (IPAC) series. We’d like to thank our partners InfectionControl.tips and the Center of Excellence for Infection Prevention and Control (COE IPAC) for their support and guidance with the series. About InfectionControl.tips InfectionControl.tips is a Pan-Access journal that extends globally and touches locally. <a href="http://www.ic.tips/" rel="nofollow" target="_blank">www.IC.tips</a> is: Free to Publish. Free to Access and provides Accessible Scientific Services. About Center of Excellence for Infection Prevention and Control (COE IPAC) <a href="http://www.coeipac.com/" rel="noopener nofollow" target="_blank">Center of Excellence for Infection Prevention and Control (COE IPAC)</a> is a collaborative effort to accelerate and support new solutions that hold the promise of significantly advancing infection prevention and control. On a quarterly basis, the Center of Excellence will evaluate at least 3 international innovations – giving them access to independent testing, publication as well as a US commercialization site. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener nofollow" target="_blank">Netspective Media</a>. Soundtrack credit: <a href="https://www.freesound.org/s/222066/" rel="noopener nofollow" target="_blank">Acid Lounge by FoolBoyMedia</a>

IPAC-03 Why Hand Hygiene Matters - Tamás Haidegger

In the rush to implement EHR and meaningful use, did we forget about interoperability? Congress thinks there should be more to show for the billions of dollars already spent on EHR. Now, they've asked the Office of the National Coordinator (ONC) to give guidance for the future. On this episode, Shahid and I sit down with Niam Yaraghi to discuss what TEFCA is and what it means for interoperability and the business of healthcare. The problem with all this is that no one can clearly articulate what interoperability (or data blocking for that matter) is. In reality, healthcare has already solved interoperability about as well as any other industry. If you show me two parties who want to exchange data, and are willing and able to fund the effort, then I'll show you interoperability. Further, there are robust regional Health Information Exchanges (HIE) throughout the U.S. And as I have said many times before, the regional HIE is the only near-term option to solving for interoperability in a way that resembles what everyone seems to be looking for. TEFCA, in many ways, assumes these things aren't already working. And because of that it may actually impede efforts that are already on the path to success. Summary: 1:20 What is TEFCA (Trust Exchange Framework and Common Agreement) and where did it come from? History lesson and overview. 5:40 Reaction to TEFCA may be based on your political tendencies. 7:37 There is an unreasonable expectation that the problem should have been solved even though no one can clearly articulate what interoperability means 9:15  Data integration happens because of BUSINESS interoperability between 1 or more workflows across organizations. 11:15 There is no business model in healthcare for businesses to do the right thing, so we have to create it. 13:05 The economic effects of not charging for sharing data. 16:17 Interoperability causes fears of patient leakage. It only works if groups come together with a common interest. 19:28 New York is an example of a healthy HIE market. Here is how TEFCA might change that. 21:55 HIEs are currently working best in markets that have a certain level of trust. 25:55 The best business models for TEFCA. Since the vast majority of healthcare is local, what are the costs and benefits of a regional vs national exchange? 30:45 Unreasonable expectations doomed TEFCA. Cut healthcare some slack. 33:08 Who pays your bills? If your patients are mostly Medicare, get ready to share your data. If you remember what happened after HIPAA, you know you need to hurry. 36:00 What should small and medium size businesses do about TEFCA? 40:28 What would Medicare for All mean for TEFCA? What if patients continue to pay a larger percentage? What if nothing changes? No matter what you’re going to need to share your data. 43:55 Do we even need a national network? 46:46 When we align priorities and incentives you’re going to be more profitable and no one will need to tell you to do the right thing. 49:40 The ONC should pick a small use case to show the industry how it’s done. Don't try to solve this all at once.      About Niam Yaraghi Niam Yaraghi s an assistant professor of Operations and Information Management at the University of Connecticut's School of Business and a non-resident fellow in the Brookings Institution's Center for Technology Innovation. His research is focused on the economics of health information technologies. In particular, Niam studies the business models and policy structures that incentivize transparency, interoperability and sharing of health information among patients, providers, payers and regulators. He empirically examines the subsequent impact of such efforts on cost and quality of care. Niam’s ongoing research topics include health information exchange platforms, patient privacy, and healthcare evaluation and rating systems. He has a B.Sc in Industrial Engineering from the Isfahan University of Technology in Iran, and a M.Sc from the Royal Institute of Technology in Sweden. He received his Ph.D. in Management Science &amp; Systems from the State University of New York at Buffalo. Niamyaraghi.com @niamyaraghi Niam's call to action for the listener: The state of privacy in healthcare is bad, but not as bad as you think! Federal privacy protection rules have helped with protecting privacy of many patients, yet the costs of implementing and complying with such rules are still unclear. We should realize that given the digitization of our lives, the borders around our private information are slowly fading away, and our individual responsibility and awareness about what we share with whom is our best bet in protecting our privacy. ~Niam Yaraghi   Related and/or Mentioned on the Show Our last episode with Niam Yaraghi Drivers of information disclosure on health information exchange platforms: insights from an exploratory empirical study An empirical analysis of the financial benefits of health information exchange in emergency departments Network Effects in Health Information Exchange Growth The benefits of health information exchange platforms: Measuring the returns on a half a billion dollar investment A Sustainable Business Model for Health Information Exchange Platforms: The Solution to Interoperability in Health Care IT Surescripts Previous Episode Discussion Data Fidelity    Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

In the rush to implement EHR and meaningful use, did we forget about interoperability? Congress thinks <a href="https://www.brookings.edu/research/the-benefits-of-health-information-exchange-platforms-measuring-the-returns-on-a-half-a-billion-dollar-investment/" rel="noopener nofollow" target="_blank">there should be more to show</a> for the billions of dollars already spent on EHR. Now, they've asked the Office of the National Coordinator (ONC) to give guidance for the future. On this episode, Shahid and I sit down with Niam Yaraghi to discuss what <a href="https://www.healthit.gov/sites/default/files/tefca2017oncannualmeetingfinal.pdf" rel="noopener nofollow" target="_blank">TEFCA</a> is and what it means for interoperability and the business of healthcare. The problem with all this is that no one can clearly articulate what interoperability (or data blocking for that matter) is. In reality, healthcare has <a href="https://www.hospitalemrandehr.com/2018/06/12/healthcare-interoperability-is-solved-but-what-does-that-really-mean-hitexpo-insights/" rel="noopener nofollow" target="_blank">already solved interoperability</a> about as well as any other industry. If you show me two parties who want to exchange data, and are willing and able to fund the effort, then I'll show you interoperability. Further, there are robust regional Health Information Exchanges (HIE) throughout the U.S. And as I have said many times before, <a href="http://thehcbiz.com/the-regional-hie-should-be-your-first-stop-for-interop/" rel="noopener nofollow" target="_blank">the regional HIE is the only near-term option to solving for interoperability</a> in a way that resembles what everyone seems to be looking for. TEFCA, in many ways, assumes these things aren't already working. And because of that it may actually impede efforts that are already on the path to success. Summary: 1:20 What is TEFCA (Trust Exchange Framework and Common Agreement) and where did it come from? History lesson and overview. 5:40 Reaction to TEFCA may be based on your political tendencies. 7:37 There is an unreasonable expectation that the problem should have been solved even though no one can clearly articulate what interoperability means 9:15  Data integration happens because of BUSINESS interoperability between 1 or more workflows across organizations. 11:15 There is no business model in healthcare for businesses to do the right thing, so we have to create it. 13:05 The economic effects of not charging for sharing data. 16:17 Interoperability causes fears of patient leakage. <a href="https://docs.wixstatic.com/ugd/bc8443_7ba0ce446abb43469a6257b7fb55bcda.pdf" rel="noopener nofollow" target="_blank">It only works if</a> groups come together with a common interest. 19:28 New York is an example of a healthy HIE market. Here is how TEFCA might change that. 21:55 HIEs are currently working best in markets that have a certain level of trust. 25:55 <a href="https://www.brookings.edu/research/a-sustainable-business-model-for-health-information-exchange-platforms-the-solution-to-interoperability-in-health-care-it/" rel="noopener nofollow" target="_blank">The best business models for TEFCA.</a> Since the vast majority of healthcare is local, what are the costs and <a href="https://docs.wixstatic.com/ugd/bc8443_23264c30709647cab5f480d247ac7f0d.pdf" rel="noopener nofollow" target="_blank">benefits of a regional</a> vs national exchange? 30:45 Unreasonable expectations doomed TEFCA. Cut healthcare some slack. 33:08 Who pays your bills? If your patients are mostly Medicare, get ready to share your data. If you remember what happened after HIPAA, you know you need to hurry. 36:00 What should small and medium size businesses do about TEFCA? 40:28 What would Medicare for All mean for TEFCA? What if patients continue to pay a larger percentage? What if nothing changes? No matter what you’re going to need to share your data. 43:55 Do we even need a national network? 46:46 When we align priorities and incentives <a href="https://docs.wixstatic.com/ugd/bc8443_06cd7eac95d644bea40f4a4c57561d77.pdf" rel="noopener nofollow" target="_blank">you’re going to be more profitable</a> and no one will need to tell you to do the right thing. 49:40 The ONC should pick a small use case to show the industry how it’s done. Don't try to solve this all at once.   About Niam Yaraghi Niam Yaraghi s an assistant professor of Operations and Information Management at the University of Connecticut's <a href="http://www.business.uconn.edu/person/niam-yaraghi/" rel="noopener nofollow" target="_blank">School of Business</a> and a non-resident fellow in <a href="https://www.brookings.edu/experts/niam-yaraghi/" rel="noopener nofollow" target="_blank">the Brookings Institution's</a> Center for Technology Innovation. His research is focused on the economics of health information technologies. In particular, Niam studies the business models and policy structures that incentivize transparency, interoperability and sharing of health information among patients, providers, payers and regulators. He empirically examines the subsequent impact of such efforts on cost and quality of care. Niam’s ongoing research topics include health information exchange platforms, patient privacy, and healthcare evaluation and rating systems. He has a <a href="http://B.Sc" rel="nofollow" target="_blank">B.Sc</a> in Industrial Engineering from the Isfahan University of Technology in Iran, and a <a href="http://M.Sc" rel="nofollow" target="_blank">M.Sc</a> from the Royal Institute of Technology in Sweden. He received his Ph.D. in Management Science &amp; Systems from the State University of New York at Buffalo. <a href="https://www.niamyaraghi.com/" rel="noopener nofollow" target="_blank">Niamyaraghi.com</a> <a href="https://twitter.com/niamyaraghi" rel="noopener nofollow" target="_blank">@niamyaraghi</a> Niam's call to action for the listener: The state of privacy in healthcare is bad, but not as bad as you think! Federal privacy protection rules have helped with protecting privacy of many patients, yet the costs of implementing and complying with such rules are still unclear. We should realize that given the digitization of our lives, the borders around our private information are slowly fading away, and our individual responsibility and awareness about what we share with whom is our best bet in protecting our privacy. ~Niam Yaraghi Related and/or Mentioned on the Show <a href="https://thehcbiz.com/ep52_security_privacy_harlow_yaraghi/" rel="noopener nofollow" target="_blank">Our last episode with Niam Yaraghi</a> <a href="https://docs.wixstatic.com/ugd/bc8443_7ba0ce446abb43469a6257b7fb55bcda.pdf" rel="noopener nofollow" target="_blank">Drivers of information disclosure on health information exchange platforms: insights from an exploratory empirical study</a> <a href="https://docs.wixstatic.com/ugd/bc8443_06cd7eac95d644bea40f4a4c57561d77.pdf" rel="noopener nofollow" target="_blank">An empirical analysis of the financial benefits of health information exchange in emergency departments</a> <a href="https://docs.wixstatic.com/ugd/bc8443_23264c30709647cab5f480d247ac7f0d.pdf" rel="noopener nofollow" target="_blank">Network Effects in Health Information Exchange Growth</a> <a href="https://www.brookings.edu/research/the-benefits-of-health-information-exchange-platforms-measuring-the-returns-on-a-half-a-billion-dollar-investment/" rel="noopener nofollow" target="_blank">The benefits of health information exchange platforms: Measuring the returns on a half a billion dollar investment</a> <a href="https://www.brookings.edu/research/a-sustainable-business-model-for-health-information-exchange-platforms-the-solution-to-interoperability-in-health-care-it/" rel="noopener nofollow" target="_blank">A Sustainable Business Model for Health Information Exchange Platforms: The Solution to Interoperability in Health Care IT</a> <a href="https://surescripts.com/" rel="nofollow" target="_blank">Surescripts</a> <a href="https://thehcbiz.com/himss18-prashant-natarajan/" rel="noopener nofollow" target="_blank">Previous Episode Discussion Data Fidelity</a>   Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

TEFCA, Interoperability, and an Industry's Unreasonable Expectations w/ Niam Yaraghi - 060

David Smith

The  Medicaid Transformation Project (MTP) is a national effort to transform healthcare and address related social needs for the most vulnerable. Throughout this two-year mission, health systems will implement innovative solutions that address challenges like behavioral health and substance use disorder. MTP aims to create long-term systemic impact over the next 10 years with the goal of improving the health of 75 million Americans. On this episode, we talk with David Smith, who is the Project Executive for the Medicaid Transformation Project. David tells us how Avia, in partnership with healthcare leaders and Andy Slavitt, is on a mission to change the health and care of the Medicaid population by leveraging digital solutions and innovative care models to more effectively and efficiently meet its needs. There’s a lot to get into here, including:  Who is Avia and why are they a good candidate to tackle this problem? How did Andy Slavitt get involved? Why does Medicaid need to be transformed in the first place? Why do we need another Medicaid transformation effort on top of the DSRIP and other 1115 Medicaid Waivers in place across the country? How do you balance incrementalism with big structural and systemic changes to drive innovation today? What problems are you focusing on and how did you select them? What is MTP’s framework for sourcing and evaluating innovations? Is MTP focused more on clinical outcomes or business outcomes? How will you prove you’ve been successful?  We cover all that and more, and that’s just part 1! Check out this amazing conversation with an inspiring healthcare leader and then come back for part 2 next week! For full show notes and links: https://thehcbiz.com/medicaid-transformation-project-part-1/

The <a href="https://www.aviahealthinnovation.com/medicaid-transformation-project/" rel="nofollow" target="_blank"> Medicaid Transformation Project (MTP)</a> is a national effort to transform healthcare and address related social needs for the most vulnerable. Throughout this two-year mission, health systems will implement innovative solutions that address challenges like behavioral health and substance use disorder. MTP aims to create long-term systemic impact over the next 10 years with the goal of improving the health of 75 million Americans. On this episode, we talk with David Smith, who is the Project Executive for the Medicaid Transformation Project. David tells us how Avia, in partnership with healthcare leaders and Andy Slavitt, is on a mission to change the health and care of the Medicaid population by leveraging digital solutions and innovative care models to more effectively and efficiently meet its needs. There’s a lot to get into here, including: <ul> <li>Who is Avia and why are they a good candidate to tackle this problem?</li> <li>How did Andy Slavitt get involved?</li> <li>Why does Medicaid need to be transformed in the first place?</li> <li>Why do we need another Medicaid transformation effort on top of the DSRIP and other 1115 Medicaid Waivers in place across the country?</li> <li>How do you balance incrementalism with big structural and systemic changes to drive innovation today?</li> <li>What problems are you focusing on and how did you select them?</li> <li>What is MTP’s framework for sourcing and evaluating innovations?</li> <li>Is MTP focused more on clinical outcomes or business outcomes?</li> <li>How will you prove you’ve been successful?</li> </ul> We cover all that and more, and that’s just part 1! Check out this amazing conversation with an inspiring healthcare leader and then come back for part 2 next week! For full show notes and links: <a href="https://thehcbiz.com/medicaid-transformation-project-part-1/" rel="external noopener noreferrer nofollow" target="_blank">https://thehcbiz.com/medicaid-transformation-project-part-1/</a>

The Medicaid Transformation Project with David Smith - Part 1

Adam Klass

Electronic health records were built to help organize notes but only recently have developers begun to tap their true potential. Providers can now be aided at the time of service with actionable healthcare intelligence to support a variety of initiatives. From decision support to adverse event prediction, Adam Klass gives us a glimpse of how VigiLanz is improving care and saving doctors time. This episode was recorded at the Health IT Expo. You can find more of our coverage of the conference here. :30 Introduction to Adam Klass and VigiLanz – How we automate manual data collection. 1:09 What data VigiLanz helps collect and how do they use it? 3:11 Who does this help most? 4:24 The 3 Pillar Services – Infection Prevention, Pharmacy best practices, Antimicrobial Stewardship. 6:31 What’s coming next: Predictive intelligence and time of service alerts in your EHR. 8:43 What do administrators need to know? Your EHR was not built to help reinforce best practices. 10:04 How do you work with my EHR? 10:54 About Dynamic Safety Surveillance and the new web portal coming this summer. 11:46 Why vendors should come to the Health IT Expo.    About Adam Klass Adam Klass is the Chief Technology Officer at VigiLanz, a clinical surveillance platform that performs meaningful data analysis across the entire hospital. Adam has been with VigiLanz since its inception in 2001 and is one of the company’s founding members. He has expertise in designing, building and supporting large-scale data driven applications and is responsible for driving the technological vision of the company. Prior to joining VigiLanz, Adam held technical positions with DaVinci Software, Software Architects, and Red Sky Technologies. He holds a B.A. in political science from the University of Kansas, as well as an M.A. in Public Administration from the University of Illinois at Chicago. https://www.linkedin.com/in/adam-klass-49450a5/    About VigiLanz VigiLanz is a privately held, rapidly growing provider of SaaS healthcare intelligence and predictive analytics. The firm is focused on aggregating disparate EHR transactional workflow and documentation data across health systems to identify real-time clinical issues that avoid or minimize harm, optimize clinical outcomes and support preventive care along the entire health system continuum. VigiLanz supports a large and growing community of hospital CMOs, CMIOs, CIOs, quality teams, infectious disease and control specialists, pharmacists, and other clinicians dedicated to real-time inpatient and outpatient care. VigiLanz is shaping the emerging era of real-time health care by delivering enterprise intelligence technology and services that improve clinical outcomes, patient care and operational effectiveness. VigiLanz Infection Prevention Dynamic Safety Surveillance https://vigilanzcorp.com/ https://www.linkedin.com/company/vigilanz-corporation/ Twitter: @vigilanzcorp    Related and/or Mentioned on the Show Check out our extensive coverage of  Infection Prevention and Control (IPAC).    Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

Electronic health records were built to help organize notes but only recently have developers begun to tap their true potential. Providers can now be aided at the time of service with actionable healthcare intelligence to support a variety of initiatives. From decision support to adverse event prediction, Adam Klass gives us a glimpse of how VigiLanz is improving care and saving doctors time. This episode was recorded at the <a href="https://www.expo.health" rel="noopener nofollow" target="_blank">Health IT Expo</a>. You can find more of our coverage of the conference <a href="https://thehcbiz.com/category/health-it-expo/" rel="noopener nofollow" target="_blank">here</a>. :30 Introduction to Adam Klass and VigiLanz – How we automate manual data collection. 1:09 What data VigiLanz helps collect and how do they use it? 3:11 Who does this help most? 4:24 The 3 Pillar Services – <a href="https://thehcbiz.com/category/infection-prevention-and-control-ipac/" rel="noopener nofollow" target="_blank">Infection Prevention</a>, Pharmacy best practices, Antimicrobial Stewardship. 6:31 What’s coming next: Predictive intelligence and time of service alerts in your EHR. 8:43 What do administrators need to know? Your EHR was not built to help reinforce best practices. 10:04 How do you work with my EHR? 10:54 About <a href="https://vigilanzcorp.com/safety-surveillance/" rel="noopener nofollow" target="_blank">Dynamic Safety Surveillance</a> and the new web portal coming this summer. 11:46 Why vendors should come to the Health IT Expo.   About Adam Klass Adam Klass is the Chief Technology Officer at VigiLanz, a clinical surveillance platform that performs meaningful data analysis across the entire hospital. Adam has been with VigiLanz since its inception in 2001 and is one of the company’s founding members. He has expertise in designing, building and supporting large-scale data driven applications and is responsible for driving the technological vision of the company. Prior to joining VigiLanz, Adam held technical positions with DaVinci Software, Software Architects, and Red Sky Technologies. He holds a B.A. in political science from the University of Kansas, as well as an M.A. in Public Administration from the University of Illinois at Chicago. <a href="https://www.linkedin.com/in/adam-klass-49450a5/" rel="nofollow" target="_blank">https://www.linkedin.com/in/adam-klass-49450a5/</a>   About VigiLanz VigiLanz is a privately held, rapidly growing provider of SaaS healthcare intelligence and predictive analytics. The firm is focused on aggregating disparate EHR transactional workflow and documentation data across health systems to identify real-time clinical issues that avoid or minimize harm, optimize clinical outcomes and support preventive care along the entire health system continuum. VigiLanz supports a large and growing community of hospital CMOs, CMIOs, CIOs, quality teams, infectious disease and control specialists, pharmacists, and other clinicians dedicated to real-time inpatient and outpatient care. VigiLanz is shaping the emerging era of real-time health care by delivering enterprise intelligence technology and services that improve clinical outcomes, patient care and operational effectiveness. <a href="https://vigilanzcorp.com/infection-prevention/" rel="nofollow" target="_blank">VigiLanz Infection Prevention</a> <a href="https://vigilanzcorp.com/safety-surveillance/" rel="nofollow" target="_blank">Dynamic Safety Surveillance</a> <a href="https://vigilanzcorp.com/" rel="nofollow" target="_blank">https://vigilanzcorp.com/</a> <a href="%20https:/www.linkedin.com/company/vigilanz-corporation/" rel="nofollow" target="_blank">https://www.linkedin.com/company/vigilanz-corporation/</a> Twitter: <a href="https://twitter.com/vigilanzcorp" rel="nofollow" target="_blank">@vigilanzcorp</a>   Related and/or Mentioned on the Show Check out our extensive coverage of <a href="https://thehcbiz.com/category/infection-prevention-and-control-ipac/" rel="nofollow" target="_blank"> Infection Prevention and Control (IPAC)</a>.   Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

Automating Healthcare Data Collection | Adam Klass | VigiLanz - 059

David Shifrin

This is a crossover episode with David Shifrin from The Future of Health Podcast and Health:Further. We cover three main topics that have been coming up a lot on our podcasts:   Care Transitions  Anytime a patient is moved from one care delivery location to another you need to have contextualized data exchange. If care coordinators don’t have the right data, how could the patient? How can technology help educate patients and increase discharge instruction adherence? Telehealth for post-discharge follow-ups. Use telehealth for increased touchpoints and a better doctor-patient relationship. Bruce Greenstein former HHS CTO, says we must address high utilizers. When you fix big spenders, you free up money for innovation.    Clinical Decision Support  How do you help providers be more effective at their job? A reliable, unbiased assistant to help evaluate data more quickly. Examples: ILÚM Health Solutions, VisualDX. Still skepticism around layering another CDS platform on top of an already problematic EHR platform. How do you design something that will fit into the business and the culture? The message is: this is a new way to deliver YOUR care. Binary Fountain – Analytics to find the most effective doctors. Align physicians with one another to encourage sharing of best practices but you need a solid culture to be able to have honest conversations. Dr. Jeff Thompson at Gundersen Health focused on their mission to foster their culture.    Business Realities, Culture, and the New Patient Journey  Carrie Liken from Yext (appearing on bo/th podcasts) says the availability of data changes the way patients expect care delivery. The patient's digital expectations are set by Google and Amazon. Focus on your employees having the tools they need to do their job. Dig to find the incremental improvements. There are no silver bullets.     About David Shifrin I am a scientist, writer, and connector. I love data, but I know that it doesn't always speak for itself. Often, the difference between success and failure is a good narrative surrounding that data. My job is to create that narrative. At Health:Further, I produce, edit and curate content focused on healthcare innovation, working to build a community of people who share the goal of making healthcare accessible, affordable and sustainable. At Filament Life Science Communications, I help life science and healthcare companies create the marketing content they need to display their leadership and grow their audience. I also like three-item lists, with or without the Oxford comma. LinkedIn David Shifrin   About Health:Further Health:Further is an open community focused on the future of health. We are driven to pursue two difficult ideals: that health is a human right, and that health must be supported affordably and sustainably. We are providers, payers, politicians and practitioners. We are investors, innovators, artists and activists. We are all patients, and together, we will create the ideal future of health. Twitter Health:Further LinkedIn Health:Further Facebook Health:Further https://www.healthfurther.com/   About The Future of Health Podcast This podcast is where we come to hear from entrepreneurs, startup founders, healthcare executives, service providers, healthcare educators, and patient advocates to figure out what we can do to build a healthier society and use technology to care for real people. The Future of Health Podcast   Join our Community! Trying to drive change within your healthcare organization? Launching a new product? Having trouble getting decision makers attention and buy-in? We'll help you understand the whole picture so that you can align your innovation with the things decision makers care about. And then we'll help you execute. It's not easy, but it's possible and we'll help you get there. Sign up here and we'll keep you up to date on healthcare industry news with podcasts, blog posts, conference announcements and more. No fluff. No hype. Just the valuable (and often not-so-obvious) information you need to get things done. Sign up here   The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

This is a crossover episode with David Shifrin from <a href="https://www.healthfurther.com/future-of-health-podcast/" rel="nofollow" target="_blank">The Future of Health Podcast</a> and <a href="https://www.healthfurther.com/" rel="nofollow" target="_blank">Health:Further</a>. We cover three main topics that have been coming up a lot on our podcasts:   Care Transitions <ul> <li>Anytime a patient is moved from one care delivery location to another you need to have contextualized data exchange.</li> <li>If care coordinators don’t have the right data, how could the patient?</li> <li>How can technology help educate patients and increase discharge instruction adherence?</li> <li><a href="https://thehcbiz.com/ep80_virtual-care-henry-ford-health-vidyo/" rel="noopener nofollow" target="_blank">Telehealth for post-discharge follow-ups</a>. Use telehealth for increased touchpoints and a better doctor-patient relationship.</li> <li><a href="https://www.healthfurther.com/bruce-d-greenstein/" rel="noopener nofollow" target="_blank">Bruce Greenstein</a> former HHS CTO, says we must address high utilizers. When you fix big spenders, you free up money for innovation.</li> </ul>   Clinical Decision Support <ul> <li>How do you help providers be more effective at their job?</li> <li>A reliable, unbiased assistant to help evaluate data more quickly. Examples: <a href="https://thehcbiz.com/in-need-of-clinical-decision-support/" rel="noopener nofollow" target="_blank">ILÚM Health Solutions</a>, <a href="https://www.healthfurther.com/the-future-of-health/2018/04/17/augmenting-care-through-clinical-decision-support-art-papier-visualdx/" rel="noopener nofollow" target="_blank">VisualDX</a>.</li> <li>Still skepticism around layering another CDS platform on top of an already problematic EHR platform. How do you design something that will fit into the business and the culture? The message is: this is a new way to deliver YOUR care.</li> <li><a href="https://www.podparadise.com/Podcast/1243930008/Listen/1537278715/0" rel="noopener nofollow" target="_blank">Binary Fountain</a> – Analytics to find the most effective doctors.</li> <li>Align physicians with one another to encourage sharing of best practices but you need a solid culture to be able to have honest conversations. <a href="https://itunes.apple.com/us/podcast/the-future-of-health/id1243930008?mt=2" rel="noopener nofollow" target="_blank">Dr. Jeff Thompson at Gundersen Health</a> focused on their mission to foster their culture.</li> </ul>   Business Realities, Culture, and the New Patient Journey <ul> <li>Carrie Liken from Yext (appearing on <a href="https://thehcbiz.com/ep73_the-patient-journey-carrie-liken-yext/" rel="noopener nofollow" target="_blank">bo</a>/<a href="https://www.healthfurther.com/the-future-of-health/2018/10/23/optimizing-the-patient-journey-carrie-liken-yext/" rel="noopener nofollow" target="_blank">th</a> podcasts) says the availability of data changes the way patients expect care delivery. The patient's digital expectations are set by Google and Amazon.</li> <li>Focus on your employees having the tools they need to do their job.</li> <li>Dig to find the incremental improvements. There are no silver bullets.</li> </ul>    About David Shifrin I am a scientist, writer, and connector. I love data, but I know that it doesn't always speak for itself. Often, the difference between success and failure is a good narrative surrounding that data. My job is to create that narrative. At Health:Further, I produce, edit and curate content focused on healthcare innovation, working to build a community of people who share the goal of making healthcare accessible, affordable and sustainable. At Filament Life Science Communications, I help life science and healthcare companies create the marketing content they need to display their leadership and grow their audience. I also like three-item lists, with or without the Oxford comma. <a href="https://www.linkedin.com/in/davidshifrin/" rel="noopener nofollow" target="_blank">LinkedIn David Shifrin</a>   About Health:Further Health:Further is an open community focused on the future of health. We are driven to pursue two difficult ideals: that health is a human right, and that health must be supported affordably and sustainably. We are providers, payers, politicians and practitioners. We are investors, innovators, artists and activists. We are all patients, and together, we will create the ideal future of health. <a href="https://www.twitter.com/healthfurther" rel="noopener nofollow" target="_blank">Twitter Health:Further</a> <a href="https://www.linkedin.com/company/6653273/" rel="noopener nofollow" target="_blank">LinkedIn Health:Further</a> <a href="https://www.facebook.com/HealthFurther/" rel="noopener nofollow" target="_blank">Facebook Health:Further</a> <a href="https://www.healthfurther.com/" rel="nofollow" target="_blank">https://www.healthfurther.com/</a>   About The Future of Health Podcast This podcast is where we come to hear from entrepreneurs, startup founders, healthcare executives, service providers, healthcare educators, and patient advocates to figure out what we can do to build a healthier society and use technology to care for real people. <a href="https://www.healthfurther.com/future-of-health-podcast/" rel="noopener nofollow" target="_blank">The Future of Health Podcast</a>   Join our Community! Trying to drive change within your healthcare organization? Launching a new product? Having trouble getting decision makers attention and buy-in? We'll help you understand the whole picture so that you can align your innovation with the things decision makers care about. And then we'll help you execute. It's not easy, but it's possible and we'll help you get there. <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">Sign up here</a> and we'll keep you up to date on healthcare industry news with podcasts, blog posts, conference announcements and more. No fluff. No hype. Just the valuable (and often not-so-obvious) information you need to get things done. <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">Sign up here</a> The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

Healthcare Trends: A Crossover w/ David Shifrin and The Future of Health Podcast - 083

Carrie Liken

The patient journey has changed drastically in the past 5 years and it's having an outsized impact on healthcare marketing. You know about the "Google-effect", but did you know that 83% of patients are not going to the hospital website to research doctors and services? And now with Alexa, Apple Car Play and Android auto, voice-first is adding a brand new wrinkle. In short, there are many ways for your patients to find you and if you aren't managing the digital landscape, then you're missing out. Proper branding across channels makes it easier to be discovered and signals to your patients that your company is trustworthy. On this episode, me and Shahid Shah are joined by one of healthcare's leading experts on the patient journey, Carrie Liken. Carrie is the Head of Industry for Healthcare at Yext, and she helps us sort it all out. The New Patient Journey and its Impact on Healthcare Marketing 1:51 How has the patient journey changed in the last five years? What sort of impact is it having on healthcare marketing? 2:22 What is Yext? 5:08 Have you checked your address on Google Maps to see if patients are being taken to the right place? 8:00 "Everyone comes to our website. Google doesn’t matter." Sorry, wrong answer. 9:40 Technology has changed the patient journey forcing doctors to be more digitally engaged. What is the new patient journey? 13:45 Hospital executives: You must accept that patients are finding information about you and your doctors via external resources that may be outside of your direct control. 15:55 Google search has made small local hospitals the biggest competitor for big city hospitals. People don't want to travel for healthcare and rural hospitals who have optimized across search and media channels are taking market share. 20:58 The new rules of re-targeting in healthcare. 83% of people don’t go to hospital websites. How do you find your audience? 26:11 What else will hospitals and clinics benefit from if they already have a lot of patients? 31:50 What’s going on with voice search? Most common question: “Where is my doctor located?” 35:18 When it comes to voice search, Carrie says go FOND (First Organic, Next Direct). 37:55 Patients still can't search to see if their doctor is in-network. 42:30 What is it about branding that will suffer if external data is wrong? 45:41 Benefits of managing your "provider directory" well will help with tons of internal processes. Find more #HCBiz coverage here Provider Directory. 46:45 Where should health clinics start? First, talk to patients and collect data. Next is go internal and find where your data lives today. Third, launch and iterate. You can’t stop a patient from searching (and potentially finding bad data) so just start now. 51:17 If you are spending money on your website but not the organic discovery of your website, you’re doing it wrong. You’re only serious if you know how much money you’re spending on organic vs direct. Here are the most important KPIs you should be tracking.    About Carrie Liken Carrie Liken joined Yext as the company’s first Head of Industry for Healthcare. In her role, Liken leads all healthcare-related activities, including product and partnership development. Over the last fifteen years, Liken has gained experience in the government, legal, nonprofit, and for-profit sectors, focusing on healthcare and health policy. For 8.5 years, she worked for Google, where she worked with healthcare organizations of all sizes to better understand the patient journey, digital’s impact on patient and customer acquisition, and how to drive increased revenue and sales through digital means. Find Carrie Liken on LinkedIn    About Yext Yext is the leading Digital Knowledge Management (DKM) platform. Yext’s mission is to give organizations control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants and other intelligent services that drive provider discovery, patient decision and action. Today, hundreds of healthcare organizations -- including brands like Vanderbilt Health, Steward Health and OhioHealth -- use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive patient acquisition and increase system revenue. Healthcare Industry Page at Yext.com Follow Yext on Twitter Follow Yext on LinkedIn Follow Yext on Facebook    Related and/or Mentioned on the Show  The Evolving Patient Experience - white paper / report All of the #HCBiz Provider Directory coverage The #HCBiz Show! Episode 63: Internet Marketing for Healthcare Practices | Garrett Smith | InboundMD   Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing:  New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.  Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime.   The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar

The patient journey has changed drastically in the past 5 years and it's having an outsized impact on healthcare marketing. You know about the "Google-effect", but did you know that 83% of patients are not going to the hospital website to research doctors and services? And now with Alexa, Apple Car Play and Android auto, voice-first is adding a brand new wrinkle. In short, there are many ways for your patients to find you and if you aren't managing the digital landscape, then you're missing out. Proper branding across channels makes it easier to be discovered and signals to your patients that your company is trustworthy. On this episode, me and Shahid Shah are joined by one of healthcare's leading experts on the patient journey, Carrie Liken. Carrie is the Head of Industry for Healthcare at Yext, and she helps us sort it all out. The New Patient Journey and its Impact on Healthcare Marketing 1:51 How has the patient journey changed in the last five years? What sort of impact is it having on healthcare marketing? 2:22 What is Yext? 5:08 Have you checked your address on Google Maps to see if patients are being taken to the right place? 8:00 "Everyone comes to our website. Google doesn’t matter." Sorry, wrong answer. 9:40 Technology has changed the patient journey forcing doctors to be more digitally engaged. What is the new patient journey? 13:45 Hospital executives: You must accept that patients are finding information about you and your doctors via external resources that may be outside of your direct control. 15:55 Google search has made small local hospitals the biggest competitor for big city hospitals. People don't want to travel for healthcare and rural hospitals who have optimized across search and media channels are taking market share. 20:58 The new rules of re-targeting in healthcare. 83% of people don’t go to hospital websites. How do you find your audience? 26:11 What else will hospitals and clinics benefit from if they already have a lot of patients? 31:50 What’s going on with voice search? Most common question: “Where is my doctor located?” 35:18 When it comes to voice search, Carrie says go FOND (First Organic, Next Direct). 37:55 Patients still can't search to see if their doctor is in-network. 42:30 What is it about branding that will suffer if external data is wrong? 45:41 Benefits of managing your "provider directory" well will help with tons of internal processes. Find more #HCBiz coverage here <a href="https://thehcbiz.com/category/provider-directory/" rel="noopener nofollow" target="_blank">Provider Directory</a>. 46:45 Where should health clinics start? First, talk to patients and collect data. Next is go internal and find where your data lives today. Third, launch and iterate. You can’t stop a patient from searching (and potentially finding bad data) so just start now. 51:17 If you are spending money on your website but not the organic discovery of your website, you’re doing it wrong. You’re only serious if you know how much money you’re spending on organic vs direct. Here are the most important KPIs you should be tracking.   About Carrie Liken Carrie Liken joined <a href="https://www.yext.com/" rel="nofollow" target="_blank">Yext </a>as the company’s first Head of Industry for Healthcare. In her role, Liken leads all healthcare-related activities, including product and partnership development. Over the last fifteen years, Liken has gained experience in the government, legal, nonprofit, and for-profit sectors, focusing on healthcare and health policy. For 8.5 years, she worked for Google, where she worked with healthcare organizations of all sizes to better understand the patient journey, digital’s impact on patient and customer acquisition, and how to drive increased revenue and sales through digital means. Find Carrie Liken on <a href="https://www.linkedin.com/in/carrieliken" rel="noopener nofollow" target="_blank">LinkedIn</a>   About Yext Yext is the leading Digital Knowledge Management (DKM) platform. Yext’s mission is to give organizations control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants and other intelligent services that drive provider discovery, patient decision and action. Today, hundreds of healthcare organizations -- including brands like Vanderbilt Health, Steward Health and OhioHealth -- use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive patient acquisition and increase system revenue. <a href="https://www.yext.com/industries/healthcare/" rel="nofollow" target="_blank">Healthcare Industry Page at Yext.com</a> <a href="https://twitter.com/yext" rel="noopener nofollow" target="_blank">Follow Yext on Twitter</a> <a href="https://www.linkedin.com/company/yext/" rel="noopener nofollow" target="_blank">Follow Yext on LinkedIn</a> <a href="https://www.facebook.com/yextinc" rel="noopener nofollow" target="_blank">Follow Yext on Facebook</a>   Related and/or Mentioned on the Show <ul> <li><a href="https://offers.yext.com/evolving-patient-experience" rel="nofollow" target="_blank">The Evolving Patient Experience </a>- white paper / report</li> <li>All of the #HCBiz <a href="https://thehcbiz.com/category/provider-directory/" rel="noopener nofollow" target="_blank">Provider Directory</a> coverage</li> <li><a href="http://thehcbiz.com/ep63_internet-marketing-for-healthcare-practices-garrett-smith-inboundmd/" rel="noopener nofollow" target="_blank">The #HCBiz Show! Episode 63: Internet Marketing for Healthcare Practices | Garrett Smith | InboundMD</a></li> </ul> Subscribe to Weekly Updates If you like what we're doing here, then please consider <a href="http://eepurl.com/cOcHsD" rel="noopener noreferrer nofollow" target="_blank">signing up for our weekly newsletter</a>. You'll get one email from me each week detailing: <ul> <li>New podcast episodes and blog posts.</li> <li>Content or ideas that I've found valuable in the past week.</li> <li>Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else.</li> </ul> Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by <a href="https://www.glidehealthit.com/" rel="noopener noreferrer nofollow" target="_blank">Glide Health IT, LLC</a> in partnership with <a href="https://www.netspective.media/#home" rel="noopener noreferrer nofollow" target="_blank">Netspective Media</a>. Music by <a href="https://audiojungle.net/user/studioetar/portfolio" rel="noopener noreferrer nofollow" target="_blank">StudioEtar</a>

The New Patient Journey and its Impact on Healthcare Marketing w/ Carrie Liken of Yext - 073

What's the difference between value-based care and value-based payment? How can we attribute outcomes and cost savings to specific innovations in care delivery? Does anyone really know what they're doing? What do the patients think? Who needs to be at the table to figure this all out?  On this episode, guest-host Janae Sharp asks Don Lee and Shahid Shah about the VBP Forward Conference happening in Buffalo on February 20th and 21st. And we try to break down what's really happening in the move from Fee For Service to Value-based healthcare. See full show notes at https://thehcbiz.com/ep88-value-based-experiment/

What's the difference between value-based care and value-based payment? How can we attribute outcomes and cost savings to specific innovations in care delivery? Does anyone really know what they're doing? What do the patients think? Who needs to be at the table to figure this all out?  On this episode, guest-host <a href="https://twitter.com/CoherenceMed" rel="noopener nofollow" target="_blank">Janae Sharp</a> asks Don Lee and Shahid Shah about the <a href="https://vbpforward.org/" rel="noopener nofollow" target="_blank">VBP Forward Conference</a> happening in Buffalo on February 20th and 21st. And we try to break down what's really happening in the move from Fee For Service to Value-based healthcare. See full show notes at <a href="https://thehcbiz.com/ep88-value-based-experiment/" rel="nofollow" target="_blank">https://thehcbiz.com/ep88-value-based-experiment/</a>

Healthcare's Value Based... Experiment? w/ Guest Host Janae Sharp

Amanda Hansen

Mergers and acquisitions activity in healthcare ranked third behind energy and media entertainment in terms of total deal volume in the first half of 2018. And from what we can tell, things didn't slow down after that. Of course, you have the big deals like CVS-Aetna, Cigna-Express Scripts, and Amazon-Berkshire Hathaway-JP Morgan. And the much-hyped entrance from tech giants like Apple. But we're also seeing a ton of consolidation in specialty practices, software companies and more. The rise of value-based payment is certainly a factor, but the market is complicated and there are many, less obvious factors at play. On this episode, Amanda Hansen, Vice-President of Strategy and Business Development for AdvancedMD breaks down the M&amp;A activity and industry trends to help us understand what's happening, and why. For more information about this episode, and full show notes, visit: https://thehcbiz.com/ep87-healthcare-consolidation-amanda-hansen   ...   This episode is sponsored by VBP Forward: VBP Forward will host its inaugural conference February 20-21, 2019 in Buffalo, NY. The conference will bring together over 200 professionals who serve Medicaid and Medicare special needs or complex populations or have an interest in that value chain.

Mergers and acquisitions activity in healthcare ranked third behind energy and media entertainment in terms of total deal volume in the first half of 2018. And from what we can tell, things didn't slow down after that. Of course, you have the big deals like CVS-Aetna, Cigna-Express Scripts, and <a href="http://thehcbiz.com/ep31_apple-health-records_amazon-berkshire-jp/" rel="noopener nofollow" target="_blank">Amazon-Berkshire Hathaway-JP Morgan</a>. And the much-hyped entrance from tech giants like Apple. But we're also seeing a ton of consolidation in specialty practices, software companies and more. The rise of value-based payment is certainly a factor, but the market is complicated and there are many, less obvious factors at play. On this episode, Amanda Hansen, Vice-President of Strategy and Business Development for <a href="http://www.advancedmd.com/" rel="noopener nofollow" target="_blank">AdvancedMD</a> breaks down the M&amp;A activity and industry trends to help us understand what's happening, and why. For more information about this episode, and full show notes, visit: <a href="https://thehcbiz.com/ep87-healthcare-consolidation-amanda-hansen" rel="nofollow" target="_blank">https://thehcbiz.com/ep87-healthcare-consolidation-amanda-hansen</a> ... This episode is sponsored by VBP Forward: <a href="https://vbpforward.org/" rel="noopener nofollow" target="_blank">VBP Forward</a> will host its inaugural conference February 20-21, 2019 in Buffalo, NY. The conference will bring together over 200 professionals who serve Medicaid and Medicare special needs or complex populations or have an interest in that value chain.

What's Driving Consolidation in Healthcare? w/ Amanda Hansen, AdvancedMD - 087

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