Claus Raasted

Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. This is especially relevant when facilitating the design process with groups of people who are not used to working together (such as different divisions, company partners, or even community members). We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great.  _ Check out the show notes for all references and links. _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback __ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. This is especially relevant when facilitating the design process with groups of people who are not used to working together (such as different divisions, company partners, or even community members). We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great.  _ <a href="https://goo.gl/gYdeTn" rel="nofollow" target="_blank">Check out the show notes for all references and links.</a> _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at <a href="http://www.whyservicedesignthinking.com/feedback" rel="noopener nofollow" target="_blank">whyservicedesignthinking.com/feedback</a> __ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Creating Culture | Claus Raasted

Lauren Currie

Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. Lauren is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence. You can sign up to her online course in authentic confidence for women here.  Check out the show notes for all references and links. _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. Lauren is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence. You can sign up to her online course in authentic confidence for women <a href="https://redjotter.typeform.com/to/ShPt8c" rel="nofollow" target="_blank">here</a>. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/lauren-currie-developing-confidence-as-a-designer" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at <a href="http://www.whyservicedesignthinking.com/feedback" rel="noopener nofollow" target="_blank">whyservicedesignthinking.com/feedback</a> _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Developing Confidence as a Designer with Lauren Currie, OBE

Lindsay Miller

Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development &amp; Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood.  Check out the show notes for all references and links. _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development &amp; Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/case-study-dubai-design-district-a-human-centered-neighborhood-lindsay-miller" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at <a href="http://www.whyservicedesignthinking.com/feedback" rel="noopener nofollow" target="_blank">whyservicedesignthinking.com/feedback</a> _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

Benjamin Taylor

One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of RedQuadrant management consultancy and a Chief Executive of the nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services.  Check out the show notes for all references and links. _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of <a href="http://www.redquadrant.com/" rel="nofollow" target="_blank">RedQuadrant management consultancy</a> and a <a href="http://publicservicetransformation.org/" rel="nofollow" target="_blank">Chief Executive of the nonprofit Public Service Transformation Academy</a>, Benjamin has a long history of innovating public services. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/service-design-in-government-public-services-benjamin-taylor" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> _ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at <a href="http://www.whyservicedesignthinking.com/feedback" rel="noopener nofollow" target="_blank">whyservicedesignthinking.com/feedback</a> _ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Service Design in Government and Public Services | Benjamin Taylor

Paul Bulencea

Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences.  Check out the show notes for all references and links. __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/turning-a-service-into-an-experience-paul-bulencea" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com/" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Turning a Service into an Experience | Paul Bulencea

Jod Kaftan

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.  Check out the show notes for all references and links. __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/business-case-for-service-design-jod-kaftan-fjord" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com/" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

The Business Case for Service Design | Jod Kaftan of Fjord

Joanna Waterfall

Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yellow Co, talks about how she implemented systems within her business from day one.  Check out the Yellow Conference! In the episode, Joanna references the book,  The E-Myth Revisited. Check out  the show notes for more info! __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yellow Co, talks about how she implemented systems within her business from day one.  Check out the <a href="http://yellowconference.com/" rel="nofollow" target="_blank">Yellow Conference</a>! In the episode, Joanna references the book, <a href="https://www.amazon.com/dp/B000RO9VJK/ref=dp-kindle-redirect?_encoding=UTF8&amp;btkr=1" rel="nofollow" target="_blank"> The E-Myth Revisited</a>. Check out <a href="http://www.whyservicedesignthinking.com/podcastepisodes/building-a-sustainable-business-with-joanna-waterfall" rel="nofollow" target="_blank"> the show notes</a> for more info! __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com/" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Building a Sustainable Business with Systems | Joanna Waterfall

Matthew Manos

WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES.   Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social enterprise is to create the future that we want to live in. Matthew Manos, designer, social enterprise builder, and innovative thinker, wants to help you do just that, with his new book, Towards a Preemptive Social Enterprise. __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

WIN A COPY OF MATTHEW'S NEW BOOK AT <a href="http://www.whyservicedesignthinking.com/futures" rel="nofollow" target="_blank">WHYSERVICEDESIGNTHINKING.COM/FUTURES</a>. Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social enterprise is to create the future that we want to live in. Matthew Manos, designer, social enterprise builder, and innovative thinker, wants to help you do just that, with his new book, Towards a Preemptive Social Enterprise. __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Towards a Preemptive Social Enterprise | Matthew Manos

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on  whyservicedesignthinking.com!   One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey.   __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on <a href="http://www.whyservicedesignthinking.com/podcastepisodes/customer-journey-mapping-daniel-sunden-john-flitcroft" rel="nofollow" target="_blank"> whyservicedesignthinking.com</a>! One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey. __ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Customer Journey Mapping | Daniel Sunden + John Flitcroft

This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had a wonderful interview about with two design strategists in Europe - Daniel Sunden and John Flitcroft. Somehow our discussion about customer journeys led us to look at the customer journey of pizza. It was such an interesting tangent that I wanted to share it with you in its own context – 3 different journeys of ordering pizza in the UK, Sweden, and the US. Enjoy and look out for the complete interview in the next episode.   __   Check out the website to download a free ideation worksheet: whyservicedesignthinking.com.

This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had a wonderful interview about with two design strategists in Europe - Daniel Sunden and John Flitcroft. Somehow our discussion about customer journeys led us to look at the customer journey of pizza. It was such an interesting tangent that I wanted to share it with you in its own context – 3 different journeys of ordering pizza in the UK, Sweden, and the US. Enjoy and look out for the complete interview in the next episode. __ Check out the website to download a free ideation worksheet: <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a>.

Minisode: The Customer Journey of Pizza in 3 Countries

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.Hosted by: Marina TerteryanWant to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.Like what you hear? Please subscribe, rate, and review us!

Excellent first episode

Great episode, hope to hear more! Good luck in school, sounds like a great program.

Because...

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">www.whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!

Why Service Design Thinking

Jesse Grimes

In this episode, we talk with Jesse Grimes, of the Service Design Network. Jesse, who is a practicing service designer at Informaat, is on the management team of the Service Design Network (SDN) as well as the editor-in-chief of SDN’s publication, Touchpoint magazine.  Jesse tells us about the wonderful resources at the Service Design Network, including its plethora of free online information, in-person gatherings, and its official trade publication. It's not too late to register for the Service Design Network conference. If you are attending, be sure to find me and say hello!  Check out the show notes for all references and links. __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

In this episode, we talk with Jesse Grimes, of the <a href="https://www.service-design-network.org" rel="nofollow" target="_blank">Service Design Network</a>. Jesse, who is a practicing service designer at <a href="http://www.informaat.com/en" rel="nofollow" target="_blank">Informaat</a>, is on the management team of the Service Design Network (SDN) as well as the editor-in-chief of SDN’s publication, Touchpoint magazine. Jesse tells us about the wonderful resources at the Service Design Network, including its plethora of free online information, in-person gatherings, and its official trade publication. It's not too late to <a href="http://www.service-design-conference.com" rel="nofollow" target="_blank">register for the Service Design Network conference</a>. If you are attending, be sure to find me and say hello! <a href="In%20this%20episode,%20we%20talk%20with%20Jesse%20Grimes,%20from%20the%20Service%20Design%20Network.%20Jesse,%20who%20is%20a%20practicing%20service%20designer%20at%20InformAT,%20is%20on%20the%20management%20team%20of%20the%20Service%20Design%20Network%20(SDN)%20as%20well%20as%20the%20editor-in-chief%20of%20SDN%E2%80%99s%20publication,%20Touchpoint%20magazine.%20Jesse%20tells%20us%20about%20the%20wonderful%20resources%20at%20the%20Service%20Design%20Network,%20including%20its%20annual%20conference%20happening%20this%20month,%20as%20well%20as%20the%20plethora%20of%20free%20online%20information,%20in-person%20gatherings,%20and%20official%20trade%20publication." rel="nofollow" target="_blank"> Check out the show notes for all references and links</a>. __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com/" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Service Design Network | Jesse Grimes

Few people in the business and design sectors have done as much for the nonprofit community as Matthew Manos of verynice, a global human-centered design and strategy studio. He has revolutionized how the design industry interacts with the nonprofit industry, by creating a way of giving back with his  business model of dedicating half of his agency's work towards pro bono projects for nonprofits. He has started a meaningful dialogue on how nonprofits can approach their business models differently, as a means to making an even bigger impact. In our interview, we discuss how a nonprofit organization can better create a sustainable legacy by rethinking its revenue streams. Support Matthew's work: verynice Give Half bookModels of Impact toolkit _ Participate in the design challenge  on our website. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Few people in the business and design sectors have done as much for the nonprofit community as Matthew Manos of <a href="http://verynice.co" rel="noopener nofollow" target="_blank">verynice</a>, a global human-centered design and strategy studio. He has revolutionized how the design industry interacts with the nonprofit industry, by creating a way of giving back with his  business model of dedicating half of his agency's work towards pro bono projects for nonprofits. He has started a meaningful dialogue on how nonprofits can approach their business models differently, as a means to making an even bigger impact. In our interview, we discuss how a nonprofit organization can better create a sustainable legacy by rethinking its revenue streams. Support Matthew's work: <a href="http://www.givehalf.co" rel="nofollow" target="_blank">verynice Give Half book</a><a href="http://www.modelsofimpact.co" rel="noopener nofollow" target="_blank">Models of Impact toolkit</a> _ Participate in the design challenge <a href="http://www.whyservicedesignthinking.com/podcastepisodes/matthew-manos-helping-nonprofits-build-a-legacy" rel="nofollow" target="_blank"> on our website</a>. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Helping Nonprofits Build A Legacy Through Design | Matthew Manos

Adam Lawrence

One of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Jam. This event, co-founded by Adam StJohn Lawrence and Markus Edgar Hormeß of the service innovation agency WorkPlayExperience, is a "hackathon" where people from all professions gather to ideate and prototype a service business, all in one weekend. It is simultaneously held in more than 100 cities each year, with thousands of participants in a tight-knit community. Adam is the embodiment of everything that the Global Service Jam stands for: open-minded creativity, teamwork, and lots of customer empathy. He talks about how a background in improv comedy inspires the jam, and why it's so important for everyone to participate. The Jam was actually how I found service design, when I was a participant several years ago. I am now happy to be one of the co-organizers of this annual Los Angeles Global Service Jam and strongly encourage you to check it out and keep an eye out for events in the future. To get an idea of the innovative projects that come out of this event, check out videos of the 2016 LA Global Service Jam projects. Learn about Adam's work: WorkPlayExperience Global Service Jam Global Gov Jam Global Sustainability Jam _ Participate in the design challenge  on our website. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

One of the BEST ways to get acquainted with service design in person is through an annual event called <a href="http://gsjam.org" rel="noopener nofollow" target="_blank">Global Service Jam</a>. This event, co-founded by Adam StJohn Lawrence and Markus Edgar Hormeß of the service innovation agency <a href="http://workplayexperience.com" rel="noopener nofollow" target="_blank">WorkPlayExperience</a>, is a "hackathon" where people from all professions gather to ideate and prototype a service business, all in one weekend. It is simultaneously held in more than 100 cities each year, with thousands of participants in a tight-knit community. Adam is the embodiment of everything that the Global Service Jam stands for: open-minded creativity, teamwork, and lots of customer empathy. He talks about how a background in improv comedy inspires the jam, and why it's so important for everyone to participate. The Jam was actually how I found service design, when I was a participant several years ago. I am now happy to be one of the co-organizers of this annual <a href="http://servicedesignjam.org" rel="noopener nofollow" target="_blank">Los Angeles Global Service Jam</a> and strongly encourage you to check it out and keep an eye out for events in the future. To get an idea of the innovative projects that come out of this event, check out videos of the 2016 <a href="https://www.facebook.com/LAServiceJam/videos" rel="noopener nofollow" target="_blank">LA Global Service Jam projects</a>. Learn about Adam's work: <a href="http://workplayexperience.com" rel="nofollow" target="_blank">WorkPlayExperience</a> <a href="http://gsjam.org" rel="nofollow" target="_blank">Global Service Jam</a> <a href="http://www.govjam.org/" rel="nofollow" target="_blank">Global Gov Jam</a> <a href="https://www.facebook.com/GlobalSustainabilityJam/" rel="nofollow" target="_blank">Global Sustainability Jam</a> _ Participate in the design challenge <a href="http://www.whyservicedesignthinking.com/podcastepisodes/adam-stjohn-lawrence-creating-a-worldwide-movement-with-global-service-jam" rel="nofollow" target="_blank"> on our website</a>. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence

Sujata Bhatt

Ryan Oliver

Service design and design thinking can have groundbreaking results when applied to business. But imagine what could happen when these innovative principles are applied to education! Near LosAngeles, in Silicon Beach, there is an incredible school called Incubator School, started just a few years ago by visionary educator SujataBhatt.  Thoughtfully built using human-centered design and featuring a curriculum that teaches design thinking and entrepreneurship, theIncubator School provides an unparalleled experience in education.Currently serving grades six through nine, the school will soon expand to include high school as well, with the first graduating class in 2020. I spoke with the school’s founder Sujata Bhatt andDirector of Entrepreneurship Ryan Oliver. _ The Incubator School thrives with the involvement of its community - both business partners and individual supporters. You can be part of their innovations by contributing to their  crowd funding campaign, which launched TODAY.  The campaign directly supports the student businesses as well as curriculum development and supplies. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Service design and design thinking can have groundbreaking results when applied to business. But imagine what could happen when these innovative principles are applied to education! Near LosAngeles, in Silicon Beach, there is an incredible school called <a href="http://www.incubatorschool.org" rel="nofollow" target="_blank">Incubator School</a>, started just a few years ago by visionary educator SujataBhatt. Thoughtfully built using human-centered design and featuring a curriculum that teaches design thinking and entrepreneurship, theIncubator School provides an unparalleled experience in education.Currently serving grades six through nine, the school will soon expand to include high school as well, with the first graduating class in 2020. I spoke with the school’s founder Sujata Bhatt andDirector of Entrepreneurship Ryan Oliver. _ The Incubator School thrives with the involvement of its community - both business partners and individual supporters. You can be part of their innovations by contributing to their <a href="https://www.generosity.com/education-fundraising/let-s-fund-youth-entrepreneurs-at-incschool--2" rel="nofollow" target="_blank"> crowd funding campaign, which launched TODAY</a>. The campaign directly supports the student businesses as well as curriculum development and supplies. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver

Nathan Lucy

Jessica Tungesvik

Happy International Service Design Day! This is episode 1 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the  show notes + details on #ServiceDesignDay. _ Nathan Lucy and Jessica Tungesvik of XWorx agency share a case study about transforming a new business from a digital product into an in-demand service. They discuss the importance of designing for a specific customer. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Happy International Service Design Day! This is episode 1 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the <a href="http://whyservicedesignthinking.com/podcastepisodes/servicedesignday-celebration-episodes" rel="nofollow" target="_blank"> show notes</a> + details on #ServiceDesignDay. _ Nathan Lucy and Jessica Tungesvik of <a href="http://www.xworx.co" rel="nofollow" target="_blank">XWorx</a> agency share a case study about transforming a new business from a digital product into an in-demand service. They discuss the importance of designing for a specific customer. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

#ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas

Olivia Lucas

Happy International Service Design Day! This is episode 2 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the  show notes + details on #ServiceDesignDay. _ Tatiana El-Khouri and Olivia Lucas, talk about Gobe, an app that connects nonprofits to volunteers. Through the design process, they participated in a co-creation exercise that helped solve some of their design challenges. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Happy International Service Design Day! This is episode 2 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the <a href="http://whyservicedesignthinking.com/podcastepisodes/servicedesignday-celebration-episodes" rel="nofollow" target="_blank"> show notes</a> + details on #ServiceDesignDay. _ Tatiana El-Khouri and Olivia Lucas, talk about <a href="http://groups.getgobe.com/" rel="nofollow" target="_blank">Gobe</a>, an app that connects nonprofits to volunteers. Through the design process, they participated in a co-creation exercise that helped solve some of their design challenges. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

#ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation

Raj Singh

Happy International Service Design Day! This is episode 3 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the  show notes + details on #ServiceDesignDay. _ Raj Singh, founder of Go Moment, talks about creating Ivy, an Artificial Intelligence (AI) tool that provides automated text message-based customer service at hotels. Service businesses of all types can learn from the insights and successes of Ivy. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Happy International Service Design Day! This is episode 3 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network! Check out the <a href="http://whyservicedesignthinking.com/podcastepisodes/servicedesignday-celebration-episodes" rel="nofollow" target="_blank"> show notes</a> + details on #ServiceDesignDay. _ Raj Singh, founder of <a href="http://www.gomoment.com/" rel="noopener nofollow" target="_blank">Go Moment</a>, talks about creating <a href="https://www.youtube.com/watch?v=CEtoskhy4AI" rel="noopener nofollow" target="_blank">Ivy</a>, an Artificial Intelligence (AI) tool that provides automated text message-based customer service at hotels. Service businesses of all types can learn from the insights and successes of Ivy. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

#ServiceDesignDay | Raj Singh on AI in Services

Martin Dowson

We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates customer-centric organizations that deliver profitability through meaningful customer experiences. Martin mentions resources from the UK Design Council, including the  Double Diamond design process and the  Triple Bottom Line of people, planet, and profit. _ Participate in the design challenge  on our website. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates customer-centric organizations that deliver profitability through meaningful customer experiences. Martin mentions resources from the <a href="http://www.designcouncil.org.uk" rel="nofollow" target="_blank">UK Design Council</a>, including the <a href="http://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20methods%20for%20developing%20services.pdf" rel="nofollow" target="_blank"> Double Diamond</a> design process and the <a href="http://www.thecreativeindustries.co.uk/uk-creative-overview/news-and-views/view-what-is-design-and-why-it-matters" rel="nofollow" target="_blank"> Triple Bottom Line</a> of people, planet, and profit. _ Participate in the design challenge <a href="http://www.whyservicedesignthinking.com/podcastepisodes/martin-dowson-people-planet-profit" rel="nofollow" target="_blank"> on our website</a>. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

People, Planet, and Profit | Martin Dowson

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