Jod Kaftan's guest appearances

Jod Kaftan

Why Service Design Thinking

Lauren Currie

Benjamin Taylor

Matthew Manos

Adam Lawrence

Joanna Waterfall

Jesse Grimes

Raj Singh

Lindsay Miller

Ryan Oliver

Seth Weissman

Allen Weaver

Sujata Bhatt

Melissa Rancourt

Martin Dowson

Jon Leyh

OwlTail

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.  Check out the show notes for all references and links. __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty. <a href="http://www.whyservicedesignthinking.com/podcastepisodes/business-case-for-service-design-jod-kaftan-fjord" rel="nofollow" target="_blank"> Check out the show notes for all references and links.</a> __ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of <a href="http://www.bravemusician.com/" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

The Business Case for Service Design | Jod Kaftan of Fjord