Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh

Einleitung: Agiles IT-Service-Management

Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 01: Vorwort und Einführung

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM

Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 03: ITSM-Lösungen von Atlassian

Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 04: Self-Service

Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 05: Wissensmanagement

Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 06: Anfragenmanagement

Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 07: Störungsmanagement

Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 08: Problem-Management

Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 09: Change Management

Podcast by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 10: Aufgabenmanagement

Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements

Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 12: Automatisierung

Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 13: Agile Rituale für IT-Teams

Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 14: Teamgesundheit

Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 15: Service-Management jenseits der IT

Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 16: Fazit und Empfehlungen

Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick Schuh

Schluss: Über brainbits

Agiles IT-Service-Management

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