Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh

Einleitung: Agiles IT-Service-Management

Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 01: Vorwort und Einführung

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM

Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 03: ITSM-Lösungen von Atlassian

Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 04: Self-Service

Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 05: Wissensmanagement

Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 06: Anfragenmanagement

Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 07: Störungsmanagement

Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 08: Problem-Management

Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 09: Change Management

Podcast by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 10: Aufgabenmanagement

Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements

Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 12: Automatisierung

Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 13: Agile Rituale für IT-Teams

Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 14: Teamgesundheit

Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 15: Service-Management jenseits der IT

Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick Schuh

Kapitel 16: Fazit und Empfehlungen

Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick Schuh

Schluss: Über brainbits

Agiles IT-Service-Management

The best podcast episodes on non-current politics. Covering topics such as universal basic income, democracy, poverty & justice and more. For anyone interested in learning more about politics that affect that world, not just now, but in the longer term. Add episodes you're interested into your queue below!

Best Non-Current Politics Podcasts

The best podcast episodes of the most interesting stories and things. From skyping someone while they're in space, to tracking down and meeting a telephone scammer in person, to the story of a Galapagos. These episodes will keep you and all your friends entertained and captivated for hours. Learn something new in every episode! Add episodes you're interested into your queue below!