Einleitung: Agiles IT-Service-Management
Einleitung: Agiles IT-Service-Management
Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
•
1min
Kapitel 01: Vorwort und Einführung
Kapitel 01: Vorwort und Einführung
Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
•
7mins
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IT-Management Podcast | Für den Service-Management Nerd in Dir.
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
•
2mins
Kapitel 03: ITSM-Lösungen von Atlassian
Kapitel 03: ITSM-Lösungen von Atlassian
Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
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6mins
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Kapitel 04: Self-Service
Kapitel 04: Self-Service
Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
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Kapitel 05: Wissensmanagement
Kapitel 05: Wissensmanagement
Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh
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Kapitel 06: Anfragenmanagement
Kapitel 06: Anfragenmanagement
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Kapitel 07: Störungsmanagement
Kapitel 07: Störungsmanagement
Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
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Kapitel 08: Problem-Management
Kapitel 08: Problem-Management
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
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Kapitel 09: Change Management
Kapitel 09: Change Management
Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh
25 Jul 2018
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