Jason Mesut

Do you want your career to be sustainable and aligned with what truly matters to you? Designing a holistic career that embraces every part of who we are can be a complex and meaningful challenge. This week Leigh and guest Jason Mesut have a captivating discussion about the significance of aligning personal values with work and finding meaning in one's career. Jason is an experienced design strategist and leader, who conducts workshops on and has written extensively about shaping one’s future in design.  Jason sheds light on the limitations of traditional career labels and role descriptions, advocating for a more holistic approach. He shares his own path of creating visual frameworks and facilitating workshops that empower individuals and teams to delve into their unique qualities, values, and skills.Join Leigh and Jason in this episode as they discuss the common challenges that people bring to coaching sessions, from navigating the job market to making critical decisions about leadership roles, reigniting passions, or even contemplating a career change. Tune in to discover practical tools and strategies that can propel you toward shaping a more aligned career.🎤About Our Guest:Jason Mesut helps people and organizations navigate their uncertain futures. He does this through executive coaching, community leadership, strategic consulting, futures design and shaping workshops. 📚Additional ResourcesJason’s DesignOps 2019 talk “Shaping Design, Designers and Teams”Jason’s Medium article series on Shaping Designers and Design Teams ---Connect with JasonWebsite  |  LinkedIn  |  Linktr.eeConnect with UX Cake!uxcake.co | Instagram | LinkedIn  | YouTubeConnect with LeighStrategic UX Leader Coaching and WorkshopsFollow on LinkedInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Do you want your career to be sustainable and aligned with what truly matters to you? Designing a holistic career that embraces every part of who we are can be a complex and meaningful challenge. This week Leigh and guest Jason Mesut have a captivating discussion about the significance of aligning personal values with work and finding meaning in one's career. Jason is an experienced design strategist and leader, who conducts workshops on and has written extensively about shaping one’s future in design. Jason sheds light on the limitations of traditional career labels and role descriptions, advocating for a more holistic approach. He shares his own path of creating visual frameworks and facilitating workshops that empower individuals and teams to delve into their unique qualities, values, and skills.Join Leigh and Jason in this episode as they discuss the common challenges that people bring to coaching sessions, from navigating the job market to making critical decisions about leadership roles, reigniting passions, or even contemplating a career change. Tune in to discover practical tools and strategies that can propel you toward shaping a more aligned career.🎤About Our Guest:Jason Mesut helps people and organizations navigate their uncertain futures. He does this through executive coaching, community leadership, strategic consulting, futures design and shaping workshops. 📚Additional Resources<a href="https://www.youtube.com/watch?v=rFUeKG0kYYk" rel="noopener noreferrer nofollow" target="_blank">Jason’s DesignOps 2019 talk “Shaping Design, Designers and Teams”</a><a href="https://medium.com/shapingdesign" rel="noopener noreferrer nofollow" target="_blank">Jason’s Medium article series on Shaping Designers and Design Teams</a><a href="https://rosenfeldmedia.com/books/systems-thinking-for-designers/" rel="noopener noreferrer nofollow" target="_blank"> </a>---Connect with Jason<a href="https://www.groupofhumans.com" rel="noopener noreferrer nofollow" target="_blank">Website </a> | <a href="https://www.linkedin.com/in/jasonmesut/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> | <a href="https://linktr.ee/jasonmesut" rel="noopener noreferrer nofollow" target="_blank">Linktr.ee</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> |<a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank"> YouTube</a>Connect with Leigh<a href="https://www.strategicuxleader.com/" rel="noopener noreferrer nofollow" target="_blank">Strategic UX Leader Coaching and Workshops</a><a href="http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=leigharredondo" rel="noopener noreferrer nofollow" target="_blank">Follow on LinkedIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Shaping Design Careers, featuring Jason Mesut

Sheryl Cababa

In this episode, we chat with Sheryl Cababa, Chief Strategy Officer at Substantial and author of "Closing the Loop: Systems Thinking for Designers." She introduces the concept of systems thinking, which is a way to consider the broader implications of design decisions. By examining the entire problem and understanding the interconnections between various components, designers can anticipate and address potential issues and create more holistic and impactful solutions.🎤About Our Guest:Sheryl Cababa is the Chief Strategy Officer at Substantial, and the Author of “Closing the Loop: Systems Thinking for Designers”, which was just published by Rosenfeld Media. Sheryl is a seasoned design &amp; strategy leader who’s worked with consultancies including Frog and Adaptive Path.📚Interested in purchasing Sheryl’s new book?Rosenfeld Media is offering a 15% discount to UX Cake listeners. Just use the promo code: cababa-cake at when purchasing directly from Rosenfeld Media’s website (expires July 1st, 2023). ---Connect with SherylTwitter | LinkedInConnect with UX Cake!uxcake.co | Instagram | LinkedIn | YouTubeConnect with LeighStrategic UX Leader Coaching and WorkshopsFollow on LinkedInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

In this episode, we chat with Sheryl Cababa, Chief Strategy Officer at Substantial and author of "Closing the Loop: Systems Thinking for Designers." She introduces the concept of systems thinking, which is a way to consider the broader implications of design decisions. By examining the entire problem and understanding the interconnections between various components, designers can anticipate and address potential issues and create more holistic and impactful solutions.🎤About Our Guest:Sheryl Cababa is the Chief Strategy Officer at Substantial, and the Author of “Closing the Loop: Systems Thinking for Designers”, which was just published by Rosenfeld Media. Sheryl is a seasoned design &amp; strategy leader who’s worked with consultancies including Frog and Adaptive Path.📚Interested in purchasing Sheryl’s new book?<a href="https://rosenfeldmedia.com/books/systems-thinking-for-designers/" rel="noopener noreferrer nofollow" target="_blank">Rosenfeld Media is offering a 15% discount to UX Cake listeners. Just use the promo code: cababa-cake at when purchasing directly from Rosenfeld Media’s website (expires July 1st, 2023). </a>---Connect with Sheryl<a href="https://twitter.com/sherylcababa?lang=en" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.linkedin.com/in/sherylcababa/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> |<a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank"> YouTube</a>Connect with Leigh<a href="https://www.strategicuxleader.com/" rel="noopener noreferrer nofollow" target="_blank">Strategic UX Leader Coaching and Workshops</a><a href="http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=leigharredondo" rel="noopener noreferrer nofollow" target="_blank">Follow on LinkedIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Systems Thinking for Designers, featuring Sheryl Cababa & Leigh Allen-Arredondo

Tim Yeo

This episode is about quiet leadership - how you can be an authentic leader even if you don’t have the loudest voice in the room. We’re joined by Tim Yeo, a design leader and speaker who helps introverts have an impact and influence without having to pretend to be extroverts. Tim is the brain behind The Quiet Achiever, where he coaches introverts to use their strengths to their advantage. Tim shares his experience working in environments where strong opinions and loud voices are the norm, and how he was pressured to speak up more. Tim identifies as an introvert and shares his journey in discovering more about being one. We also discuss the challenges that introverts face in the design industry, where we have to make our work visible, as well as in leadership, where there can be a perception that the ideal leader is an extrovert, and how to overcome those challenges.Connect with TimTwitter   |  LinkedIn Learn more about Tim’s coaching and courses at www.thequietachievr.comConnect with UX Cake!uxcake.co | Instagram | Linked In | YouTubeConnect with LeighStrategic UX Leader Coaching and WorkshopsFollow on LinkedInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

This episode is about quiet leadership - how you can be an authentic leader even if you don’t have the loudest voice in the room. We’re joined by Tim Yeo, a design leader and speaker who helps introverts have an impact and influence without having to pretend to be extroverts. Tim is the brain behind The Quiet Achiever, where he coaches introverts to use their strengths to their advantage. Tim shares his experience working in environments where strong opinions and loud voices are the norm, and how he was pressured to speak up more. Tim identifies as an introvert and shares his journey in discovering more about being one. We also discuss the challenges that introverts face in the design industry, where we have to make our work visible, as well as in leadership, where there can be a perception that the ideal leader is an extrovert, and how to overcome those challenges.Connect with Tim<a href="https://twitter.com/timyeo" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://au.linkedin.com/in/timyeo" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> Learn more about Tim’s coaching and courses at <a href="https://www.thequietachievr.com/" rel="noopener noreferrer nofollow" target="_blank">www.thequietachievr.com</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">Linked In</a> |<a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank"> YouTube</a>Connect with Leigh<a href="https://www.strategicuxleader.com/" rel="noopener noreferrer nofollow" target="_blank">Strategic UX Leader Coaching and Workshops</a><a href="http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=leigharredondo" rel="noopener noreferrer nofollow" target="_blank">Follow on LinkedIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

The Quiet Leader: Strategies for Introverts with Tim Yeo

Are you a UX practitioner who's frustrated with feeling like you lack agency in your work? Or maybe you're someone who wants to take their UX game to the next level by incorporating strategic outcomes into your tactical deliverables? You’re not alone! Listen (or watch) on…This week I’m joined by my long-time friend, colleague, and UX Strategy expert Laura Barboza for the beginning of our 4th season of UX Cake! Laura and I explore the differences between strategic and tactical work in UX research and design. We start by discussing why it's so important to incorporate strategic objectives into your tactical deliverables. After all, without a bigger picture in mind, your work may lack direction and purpose.We give you practical tips for adding strategic outcomes to your tactical UX deliverables in both research and design. We discuss the challenges that designers and researchers may face and possible pushback from stakeholders who are more focused on short-term goals, and how to speak to the value of your efforts and tie it back to user and business objectives. By being clear on these objectives from the start, you can ensure that everything ties back to the larger strategic goals.At the heart of this episode is the message that everyone, regardless of level, can and should think more strategically in their work. By understanding the bigger picture and incorporating strategic outcomes into your tactical deliverables, you can become a more effective UX practitioner and build products that truly meet the needs of your users.Connect with UX Cakeuxcake.co | Twitter | Instagram | LinkedIn | YouTubeConnect with LeighStrategic UX Leader Coaching and WorkshopsFollow on LinkedInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Are you a UX practitioner who's frustrated with feeling like you lack agency in your work? Or maybe you're someone who wants to take their UX game to the next level by incorporating strategic outcomes into your tactical deliverables? You’re not alone! Listen (or watch) on…This week I’m joined by my long-time friend, colleague, and UX Strategy expert Laura Barboza for the beginning of our 4th season of UX Cake! Laura and I explore the differences between strategic and tactical work in UX research and design. We start by discussing why it's so important to incorporate strategic objectives into your tactical deliverables. After all, without a bigger picture in mind, your work may lack direction and purpose.We give you practical tips for adding strategic outcomes to your tactical UX deliverables in both research and design. We discuss the challenges that designers and researchers may face and possible pushback from stakeholders who are more focused on short-term goals, and how to speak to the value of your efforts and tie it back to user and business objectives. By being clear on these objectives from the start, you can ensure that everything ties back to the larger strategic goals.At the heart of this episode is the message that everyone, regardless of level, can and should think more strategically in their work. By understanding the bigger picture and incorporating strategic outcomes into your tactical deliverables, you can become a more effective UX practitioner and build products that truly meet the needs of your users.Connect with UX Cake<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.twitter.com/uxcake_" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> |<a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank"> YouTube</a>Connect with Leigh<a href="https://www.strategicuxleader.com/" rel="noopener noreferrer nofollow" target="_blank">Strategic UX Leader Coaching and Workshops</a><a href="http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=leigharredondo" rel="noopener noreferrer nofollow" target="_blank">Follow on LinkedIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Adding Strategic Value to Tactical Work with Laura Barboza

John Maeda

With so many people facing changes in their work and careers right now, navigating the complex and turbulent waters of layoffs, org changes, and economic adjustments can be incredibly challenging.My guest today is renowned design leader and author John Maeda - who is no stranger to career shifts and changes. In this inspiring episode, John shares his message of focusing on recovery instead of failure, the importance of intentional reinvention, and the benefits of renewal and rebuilding.This episode is a replay from 2019, and it's just as relevant today as it was then. Since our conversation in 2019, John has gone on to take on different roles and is now the VP of Design and Artificial Intelligence at Microsoft. We mentioned his keynote at Interaction 19, which has since been recorded and is available online - we've included the link to that and other inspiring references we mention in the show description and on our website at uxcake.co.This episode covers a lot of ground - John talked about why we should focus on recover fast vs. fail fast, why inclusive design is so important, and why we should be using Anpanman to train our AI platforms. Links from this episodeJohn’s Keynote on Recovering &amp; Reinvention at Interaction19John Gardner’s Essay “Self Renewal” Get the Collected Works of classic poet Kahlil GibranJoy and Sorrow - poem excerpt from “The Prophet” by Kahlil GibranBooks by John MaedaThe Laws of SimplicityHow to Speak Machine: Computational Thinking for the Rest of UsRedesigning LeadershipLinks for John MaedaYouTube LinkedIn TwitterMore resources from John available on his site https://maedastudio.comConnect with UX Cakeuxcake.co | Twitter | Instagram | Linked In | YouTubeSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

With so many people facing changes in their work and careers right now, navigating the complex and turbulent waters of layoffs, org changes, and economic adjustments can be incredibly challenging.My guest today is renowned design leader and author <a href="https://maedastudio.com" rel="noopener noreferrer nofollow" target="_blank">John Maeda</a> - who is no stranger to career shifts and changes. In this inspiring episode, John shares his message of focusing on recovery instead of failure, the importance of intentional reinvention, and the benefits of renewal and rebuilding.This episode is a replay from 2019, and it's just as relevant today as it was then. Since our conversation in 2019, John has gone on to take on different roles and is now the VP of Design and Artificial Intelligence at Microsoft. We mentioned his keynote at Interaction 19, which has since been recorded and is available online - we've included the link to that and other inspiring references we mention in the show description and on our website at <a href="http://uxcake.co" rel="nofollow" target="_blank">uxcake.co</a>.This episode covers a lot of ground - John talked about why we should focus on recover fast vs. fail fast, why inclusive design is so important, and why we should be using <a href="https://anpanman.fandom.com/wiki/Anpanman_(character)" rel="noopener noreferrer nofollow" target="_blank">Anpanman</a> to train our AI platforms.  Links from this episodeJohn’s Keynote on <a href="https://interaction19.ixda.org/program/keynote--john-maeda/" rel="noopener noreferrer nofollow" target="_blank">Recovering &amp; Reinvention at Interaction19</a>John Gardner’s Essay <a href="https://www.pbs.org/johngardner/sections/writings_speech_1.html" rel="noopener noreferrer nofollow" target="_blank">“Self Renewal” </a>Get the <a href="https://amzn.to/3kaeQag" rel="noopener noreferrer nofollow" target="_blank">Collected Works</a> of classic poet <a href="https://amzn.to/3Z77jrO" rel="noopener noreferrer nofollow" target="_blank">Kahlil Gibran</a><a href="https://poets.org/poem/joy-and-sorrow" rel="noopener noreferrer nofollow" target="_blank">Joy and Sorrow</a> - poem excerpt from “The Prophet” by Kahlil GibranBooks by John Maeda<a href="https://amzn.to/3IindZy" rel="noopener noreferrer nofollow" target="_blank">The Laws of Simplicity</a><a href="https://amzn.to/3KlJJmQ" rel="noopener noreferrer nofollow" target="_blank">How to Speak Machine: Computational Thinking for the Rest of Us</a><a href="https://amzn.to/3kijS4v" rel="noopener noreferrer nofollow" target="_blank">Redesigning Leadership</a>Links for John Maeda<a href="https://www.youtube.com/johnmaedaislearning" rel="noopener noreferrer nofollow" target="_blank">YouTube</a> <a href="https://www.linkedin.com/in/johnmaeda/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> <a href="https://twitter.com/johnmaeda" rel="noopener noreferrer nofollow" target="_blank">Twitter</a>More resources from John available on his site <a href="https://maedastudio.com" rel="noopener noreferrer nofollow" target="_blank">https://maedastudio.com</a>Connect with UX Cake<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.twitter.com/uxcake_" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">Linked In</a> | <a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank">YouTube</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

(Best of) On Recovering and Reinvention: Navigating Career Changes with John Maeda 

Do you want to unlock your creative potential and foster innovation? We know that collaboration and communication are vital to producing outstanding work, but what you might not know is that the foundation of that is healthy conflict. Without it, we can't achieve our creative best.On this episode, we welcome Billie Mandel, a seasoned expert in design, coaching, and education with a focus on critique, conflict, and creativity. We'll delve into the importance of expressing divergent ideas, how to ask difficult questions, and creating a safe space for diverse thoughts, mistakes, and asking "what am I missing." Additionally, we'll highlight the critical role of feedback in this journey and offer tips on how to solicit, offer, and receive feedback with care and effectiveness. So tune in as we uncover the impact of productive conflict in the quest for creativity and innovation.Books mentioned in this episodeDaring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live by Brené BrownRadical Candor: How to Get What You Want by Saying What You Mean by Kim ScottConnect with Billie MandelCEO and Chief Instigator, Mandel CreativeSpeaking engagementsLinkedInTwitterInstagramConnect with UX Cakeuxcake.co | Twitter | Instagram | LinkedIn | YouTubeConnect with LeighStrategic UX Leader Coaching and WorkshopsFollow on LinkedInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Do you want to unlock your creative potential and foster innovation? We know that collaboration and communication are vital to producing outstanding work, but what you might not know is that the foundation of that is healthy conflict. Without it, we can't achieve our creative best.On this episode, we welcome Billie Mandel, a seasoned expert in design, coaching, and education with a focus on critique, conflict, and creativity. We'll delve into the importance of expressing divergent ideas, how to ask difficult questions, and creating a safe space for diverse thoughts, mistakes, and asking "what am I missing." Additionally, we'll highlight the critical role of feedback in this journey and offer tips on how to solicit, offer, and receive feedback with care and effectiveness. So tune in as we uncover the impact of productive conflict in the quest for creativity and innovation.Books mentioned in this episode<a href="https://amzn.to/3ktTkgr" rel="noopener noreferrer nofollow" target="_blank">Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live</a> by Brené Brown<a href="https://amzn.to/3HsPcX3" rel="noopener noreferrer nofollow" target="_blank">Radical Candor: How to Get What You Want by Saying What You Mean</a> by Kim ScottConnect with Billie MandelCEO and Chief Instigator, <a href="https://www.billiemandel.com" rel="noopener noreferrer nofollow" target="_blank">Mandel Creative</a><a href="https://www.billiemandel.com/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking engagements</a><a href="https://www.linkedin.com/in/billiemandel/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a><a href="http://@synaesthete" rel="noopener noreferrer nofollow" target="_blank">Twitter</a><a href="http://@billiemandel" rel="noopener noreferrer nofollow" target="_blank">Instagram</a>Connect with UX Cake<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.twitter.com/uxcake_" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a> |<a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank"> YouTube</a>Connect with Leigh<a href="https://www.strategicuxleader.com/" rel="noopener noreferrer nofollow" target="_blank">Strategic UX Leader Coaching and Workshops</a><a href="http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=leigharredondo" rel="noopener noreferrer nofollow" target="_blank">Follow on LinkedIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Unleashing Your Best Work Through Healthy Conflict and Feedback with Billie Mandel

If you're in UX, you've likely heard the question, "How can we do more with less?" especially during any economic squeeze. Many companies are cutting back on resources and downsizing teams, while still expecting the same results. Some common approaches are to argue the value of UX, or simply say "no" to requests due to lack of resources. But there’s another way, one that can increase the value of your work and foster cross-team relationships. You can look for ways to be more strategic in the work that you do.In UX, being more strategic means producing bigger outcomes instead of bigger output. It requires understanding the big picture, aligning with stakeholders, and prioritizing work based on impact.Join me as I describe a framework to help you approach your work more strategically, in a way that achieves more for the business and users’ goals without working longer hours.Links from this episodeUser data research portalBaymard InstituteDevelop strategic UX leadership skillsStrategicUXLeader.comConnect with UX Cake!uxcake.co | Twitter | Instagram | Linked In | YouTubeSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

If you're in UX, you've likely heard the question, "How can we do more with less?" especially during any economic squeeze. Many companies are cutting back on resources and downsizing teams, while still expecting the same results. Some common approaches are to argue the value of UX, or simply say "no" to requests due to lack of resources. But there’s another way, one that can increase the value of your work and foster cross-team relationships. You can look for ways to be more strategic in the work that you do.In UX, being more strategic means producing bigger outcomes instead of bigger output. It requires understanding the big picture, aligning with stakeholders, and prioritizing work based on impact.Join me as I describe a framework to help you approach your work more strategically, in a way that achieves more for the business and users’ goals without working longer hours.Links from this episodeUser data research portal<a href="https://baymard.com/" rel="noopener noreferrer nofollow" target="_blank">Baymard Institute</a>Develop strategic UX leadership skills<a href="https://strategicuxleader.com" rel="noopener noreferrer nofollow" target="_blank">StrategicUXLeader.com</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.twitter.com/uxcake_" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">Linked In</a> | <a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank">YouTube</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Do More With Less: The Power of a Strategic Mindset

As human beings, it is embedded in us to seek purpose in everything we do. We want to do meaningful work that affects other people or pursue the passion within us.But many people wonder, is it too much to ask for an opportunity to work on something valuable?In today's episode, we are joined by Tutti Taygerly, a Leadership Coach, speaker, and author of the book “Make Space To Lead: Break patterns to find flow and focus on what matters” Tutti's primary focus is to help high-achievers make space for sustainable success, so we dive deep into conversations about making space for the things you want to do and achieve. We delve into how we can create more fulfilling work and build a career that is sustainable, by making space for what matters most to us, and how you can navigate through your current environment to maximize your creativity. Join us in this jam-packed episode filled with actionable tips on how to deal with the "Achievement Monster" and what steps you can take to create your space and utilize it the best way possible.Tutti coaches cofounders and tech leaders to embrace their unique leadership style to achieve professional impact and a sustainable company culture. She focuses on working with women, people of color, and immigrants. Previously she was a design leader at design firms, startups, and large companies including Disney and Facebook. Tutti writes for Harvard Business Review, Business Insider,  and Fast Company and her book Make Space to Lead shows high achievers how to reframe our relationship to work.  Connect with Tuttihttps://www.tuttitaygerly.com/https://www.linkedin.com/in/tuttitaygerlyhttps://www.instagram.com/tutti/Connect with UX CakeSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

As human beings, it is embedded in us to seek purpose in everything we do. We want to do meaningful work that affects other people or pursue the passion within us.But many people wonder, is it too much to ask for an opportunity to work on something valuable?In today's episode, we are joined by <a href="https://www.tuttitaygerly.com/" rel="noopener noreferrer nofollow" target="_blank">Tutti Taygerly</a>, a Leadership Coach, speaker, and author of the book “<a href="https://amzn.to/3ITpyf9" rel="noopener noreferrer nofollow" target="_blank">Make Space To Lead: Break patterns to find flow and focus on what matters</a>” Tutti's primary focus is to help high-achievers make space for sustainable success, so we dive deep into conversations about making space for the things you want to do and achieve. We delve into how we can create more fulfilling work and build a career that is sustainable, by making space for what matters most to us, and how you can navigate through your current environment to maximize your creativity. Join us in this jam-packed episode filled with actionable tips on how to deal with the "Achievement Monster" and what steps you can take to create your space and utilize it the best way possible.Tutti coaches cofounders and tech leaders to embrace their unique leadership style to achieve professional impact and a sustainable company culture. She focuses on working with women, people of color, and immigrants. Previously she was a design leader at design firms, startups, and large companies including Disney and Facebook. Tutti writes for Harvard Business Review, Business Insider,  and Fast Company and her book <a href="https://amzn.to/3ITpyf9" rel="noopener noreferrer nofollow" target="_blank">Make Space to Lead</a> shows high achievers how to reframe our relationship to work.  Connect with Tutti<a href="https://www.tuttitaygerly.com/" rel="noopener noreferrer nofollow" target="_blank">https://www.tuttitaygerly.com/</a><a href="https://www.linkedin.com/in/tuttitaygerly" rel="noopener noreferrer nofollow" target="_blank">https://www.linkedin.com/in/tuttitaygerly</a><a href="https://www.instagram.com/tutti/" rel="noopener noreferrer nofollow" target="_blank">https://www.instagram.com/tutti/</a>Connect with UX CakeSupport this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Making Space For Meaning and Success with Tutti Taygerly

Join host Leigh Allen-Arredondo for this UX Cake Pop - short and sweet when you just want a bite of UX Cake! In this UX Cake Pop, I’m sharing my experience with the true meaning of leadership, which is not about having a specific job title or position of authority, but about inspiring and guiding others towards a shared goal. Anyone can be a leader at any point in their life, regardless of their title or level of experience. There are different ways of being a leader without a traditional leadership title or authority, starting with being a leader in your own life. UX pros in particular have an opportunity to create positive change through collaboration and effective communication. Listen in and consider what kind of leader you are, and what kind of leader you want to be!For more leadership resources, workshops, programs, and coaching, visit StrategicUXLeader.comConnect with UX Cake!uxcake.co | Twitter | Instagram | Linked In | YouTubeSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Join host Leigh Allen-Arredondo for this UX Cake Pop - short and sweet when you just want a bite of UX Cake! In this UX Cake Pop, I’m sharing my experience with the true meaning of leadership, which is not about having a specific job title or position of authority, but about inspiring and guiding others towards a shared goal. Anyone can be a leader at any point in their life, regardless of their title or level of experience. There are different ways of being a leader without a traditional leadership title or authority, starting with being a leader in your own life. UX pros in particular have an opportunity to create positive change through collaboration and effective communication. Listen in and consider what kind of leader you are, and what kind of leader you want to be!For more leadership resources, workshops, programs, and coaching, visit <a href="http://www.strategicuxleader.com" rel="noopener noreferrer nofollow" target="_blank">StrategicUXLeader.com</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="noopener noreferrer nofollow" target="_blank">uxcake.co</a> | <a href="https://www.twitter.com/uxcake_" rel="noopener noreferrer nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="noopener noreferrer nofollow" target="_blank">Linked In</a> | <a href="https://www.youtube.com/@uxcakepodcast9125" rel="noopener noreferrer nofollow" target="_blank">YouTube</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Beyond Titles: The Real Meaning of Leadership

Ryan Rumsey

In this episode I’m talking with Ryan Rumsey about feeling like an outsider in design,the very human need to belong, and some of the affects that feeling like an outsider can create in our lives and in our careers. Find out how we’ve overcome feeling like outsiders, and what we’ve done to find community. My guest Ryan Rumsey is author of Business Thinking for Designers and CEO of Second Wave Dive and the Chief Design Officers school. Before founding Second Wave Dive, Ryan worked for over 20 years as a designer and executive at Apple, Electronic Arts, USAA, Nestlé, and Comcast.  Ryan has a plethora of experience and titles in design, and yet, as we discuss, those things aren’t what we need to combat the feeling of being an outsider, or to create a feeling of belonging. —-Grab your FREE PDF download of Ryan’s book: Business Thinking for Designers by Ryan Rumsey https://www.secondwavedive.com/bookLearn more about Ryan Rumsey's Chief Design Officer School:https://thecdo.school/Other resources:Weird: The Power of Being an Outsider in an Insider Worldhttps://amzn.to/3iwyU5qOriginals: How Nonconformists Rule The Worldhttps://amzn.to/3VwwyT2Follow along Leigh’s upcoming workshops &amp; programs:www.strategicuxleader.comwww.uxcake.coSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

In this episode I’m talking with Ryan Rumsey about feeling like an outsider in design,the very human need to belong, and some of the affects that feeling like an outsider can create in our lives and in our careers. Find out how we’ve overcome feeling like outsiders, and what we’ve done to find community. My guest Ryan Rumsey is author of Business Thinking for Designers and CEO of Second Wave Dive and the Chief Design Officers school. Before founding Second Wave Dive, Ryan worked for over 20 years as a designer and executive at Apple, Electronic Arts, USAA, Nestlé, and Comcast.  Ryan has a plethora of experience and titles in design, and yet, as we discuss, those things aren’t what we need to combat the feeling of being an outsider, or to create a feeling of belonging. —-Grab your FREE PDF download of Ryan’s book: Business Thinking for Designers by Ryan Rumsey <a href="https://www.secondwavedive.com/book" rel="noopener noreferrer nofollow" target="_blank">https://www.secondwavedive.com/book</a>Learn more about Ryan Rumsey's Chief Design Officer School:https://thecdo.school/Other resources:Weird: The Power of Being an Outsider in an Insider World<a href="https://amzn.to/3iwyU5q" rel="noopener noreferrer nofollow" target="_blank">https://amzn.to/3iwyU5q</a>Originals: How Nonconformists Rule The World<a href="https://amzn.to/3VwwyT2" rel="noopener noreferrer nofollow" target="_blank">https://amzn.to/3VwwyT2</a>Follow along Leigh’s upcoming workshops &amp; programs:<a href="http://www.strategicuxleader.com" rel="noopener noreferrer nofollow" target="_blank">www.strategicuxleader.com</a><a href="http://www.uxcake.co" rel="noopener noreferrer nofollow" target="_blank">www.uxcake.co</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Outsiders In Design - with Ryan Rumsey

UX Cake is helping you become more effective in your UX work and career. Join host Leigh Allen-Arredondo as she speaks with leaders in the field from around the globe, bringing you practical advice to get the best outcomes for your work, your users, and your career in UX. Our guests include well-known leaders like Don Norman and Indi Young, as well as many less globally-known voices with fantastic insights to share, like disability designer &amp; activist Liz Jackson, agile coach &amp; UX champion Shayna Atkins, and UX team experts Mary &amp; David Sherwin.The podcast launched in February 2018 quickly grew an audience of UX pros around the globe. Our aim is to help the growing UX community become stronger and more effective, by sharing the experience and expertise from leaders in the field.Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

As a UX design student, this podcast has been so valuable for me to get a glimpse of common things, problems, and people that UX practitioners deal with in the real world. It&#39;s not something we can fully get from coursework, so I find it a great companion to all the other learning that I am doing. I think that Leigh covers topics that are especially helpful for new folks who may not know what is reasonable for a new designer to face; I almost feel like I have a remote mentor in my corner! Thank you, Leigh! Looking forward to more UX Cake. 🍰🍰🍰

A great podcast for UX folks

Practical, entertaining, and great topics make UX Cake a must listen. Highly recommended.

Just awesome 👍

UX Cake is helping you become more effective in your UX work and career. Join host Leigh Allen-Arredondo as she speaks with leaders in the field from around the globe, bringing you practical advice to get the best outcomes for your work, your users, and your career in UX. Our guests include well-known leaders like Don Norman and <a href="https://shows.acast.com/uxcake/episodes/deep-listening" rel="noopener noreferrer nofollow" target="_blank">Indi Young</a>, as well as many less globally-known voices with fantastic insights to share, like disability designer &amp; activist Liz Jackson, agile coach &amp; UX champion <a href="http://www.kgo.zes.mybluehost.me///single-post/When-UX-and-Agile-Meet" rel="noopener noreferrer nofollow" target="_blank">Shayna Atkins</a>, and UX team experts <a href="http://www.kgo.zes.mybluehost.me///single-post/Redesigning-The-Way-We-Work" rel="noopener noreferrer nofollow" target="_blank">Mary &amp; David Sherwin</a>.The podcast launched in February 2018 quickly grew an audience of UX pros around the globe. Our aim is to help the growing UX community become stronger and more effective, by sharing the experience and expertise from leaders in the field.Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

UX Cake

Don Norman

Ep. #24: Welcome to season 2! We are kicking the season off with a fascinating conversation about changing the world with design, with Don Norman. Don Norman has been a well-known name in the design field for over 30 years, and is currently Director of Design Lab at UC San Diego, where he spoke to us from, in between trips around the world spreading the practice of design to change the world. You might know Don from his book The Design of Everyday Things, or maybe you know him as a co-founder of the Nielsen Norman Group, or any one of the other many influential writingsand talks and work he’s created. Don is generally recognized as one of the early framers of the discipline we now call user experience, which is a term he coined while he was a VP at Apple, though he really doesn’t like how the term UX is being used -- it’s often misused, it’s overused and it’s lost its original intent. He talked about that a little in our conversation, but mostly we talked about why, and how, designers and researchers in our discipline should be changing the world. Don Norman is the founder and Director of the Design Lab at the University of California, San Diego. The UC San Diego Design Lab does fundamental work in a number of different areas, with healthcare and public health being the largest. He is also cofounder of the Nielsen Norman Group [https://www.nngroup.com], a member of the National Academy of Engineering, IDEO fellow, and former Vice President of Apple. He serves on numerous company and educational advisory boards and boards of directors. He has published 20 books translated into 20 languages including Emotional Design and Design of Everyday Things. He can be found at www.jnd.org.Don is one of the keynote speakers at this year’s IxDA conference, Interaction19.Books by Don Norman:The Design of Everyday Things: Revised and Expanded EditionEmotional Design: Why We Love (or Hate) Everyday ThingsFrom the show:The Tyranny of Experts: Economists, Dictators, and the Forgotten Rights of the Poor by William EasterlyERIC VON HIPPEL evhippel@mit.edu - Professor of Technological Innovation at MITFREE INNOVATION – (A book on how citizens create and share innovations) (free PDF download) Community-based design organizations for change:San DiegoDesign Forward AllianceSeattleDesign for Good | AIGA Seattle Design in Public Connect with UX Cake!Twitter Facebook Instagram www.uxcake.coYou can now support the future of the UX Cake podcast and be a part of the UX Cake community at Patreon.com/uxcake Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #24: Welcome to season 2! We are kicking the season off with a fascinating conversation about changing the world with design, with Don Norman. Don Norman has been a well-known name in the design field for over 30 years, and is currently Director of Design Lab at UC San Diego, where he spoke to us from, in between trips around the world spreading the practice of design to change the world. You might know Don from his book The Design of Everyday Things, or maybe you know him as a co-founder of the <a href="https://www.nngroup.com" rel="nofollow" target="_blank">Nielsen Norman Group</a>, or any one of the other many influential writingsand talks and work he’s created. Don is generally recognized as one of the early framers of the discipline we now call user experience, which is a term he coined while he was a VP at Apple, though he really doesn’t like how the term UX is being used -- it’s often misused, it’s overused and it’s lost its original intent. He talked about that a little in our conversation, but mostly we talked about why, and how, designers and researchers in our discipline should be changing the world. Don Norman is the founder and Director of the <a href="http://designlab.ucsd.edu/" rel="nofollow" target="_blank">Design Lab at the University of California, San Diego.</a> The UC San Diego Design Lab does fundamental work in a number of different areas, with healthcare and public health being the largest. He is also cofounder of the Nielsen Norman Group [<a href="https://www.nngroup.com/" rel="nofollow" target="_blank">https://www.nngroup.com</a>], a member of the National Academy of Engineering, IDEO fellow, and former Vice President of Apple. He serves on numerous company and educational advisory boards and boards of directors. He has published 20 books translated into 20 languages including <a href="https://amzn.to/2SEMO3T" rel="nofollow" target="_blank">Emotional Design</a> and <a href="https://amzn.to/2LTs7P3" rel="nofollow" target="_blank">Design of Everyday Things</a>. He can be found at <a href="http://www.jnd.org/" rel="nofollow" target="_blank">www.jnd.org.</a>Don is one of the keynote speakers at this year’s IxDA conference,<a href="http://www.interaction19.ixda.org" rel="nofollow" target="_blank"> Interaction19</a>.Books by Don Norman:<a href="https://amzn.to/2LTs7P3" rel="nofollow" target="_blank">The Design of Everyday Things: Revised and Expanded Edition</a><a href="https://amzn.to/2REiZmu" rel="nofollow" target="_blank">Emotional Design: Why We Love (or Hate) Everyday Things</a>From the show:<a href="https://amzn.to/2VxRhaf" rel="nofollow" target="_blank">The Tyranny of Experts: Economists, Dictators, and the Forgotten Rights of the Poor</a> by William EasterlyERIC VON HIPPEL <a href="mailto:evhippel@mit.edu">evhippel@mit.edu</a> - Professor of Technological Innovation at MIT<a href="http://ssrn.com/abstract=2866571" rel="nofollow" target="_blank">FREE INNOVATION – (A book on how citizens create and share innovations)</a> (free PDF download) Community-based design organizations for change:San Diego<a href=" https://www.designforwardsd.com" rel="nofollow" target="_blank">Design Forward Alliance</a>Seattle<a href="https://seattle.aiga.org/designforgood/" rel="nofollow" target="_blank">Design for Good | AIGA Seattle</a> <a href="https://designinpublic.org/" rel="nofollow" target="_blank">Design in Public</a> Connect with UX Cake!<a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">www.uxcake.co</a>You can now support the future of the UX Cake podcast and be a part of the UX Cake community at <a href="http://patreon.com/uxcake" rel="nofollow" target="_blank">Patreon.com/uxcake</a> Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Design a Better World, with Don Norman

Episode #3: Collaborating across teams is hard, and it doesn't happen without intention, and some structure. But the benefits for your product, wow - it's like the difference between a beautiful chocolate soufflé and... just a mess on your kitchen counter. (Guess which one has a better UX.) David and Mary Sherwin are experts in teamwork (and design &amp; innovation) and, as they put it, 'helping teams make better cake.' They joined me for a fun and informative conversation about how to make a better cake... er, better teams (sorry, we really like cake metaphors!). Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Episode #3: Collaborating across teams is hard, and it doesn't happen without intention, and some structure. But the benefits for your product, wow - it's like the difference between a beautiful chocolate soufflé and... just a mess on your kitchen counter. (Guess which one has a better UX.) David and Mary Sherwin are experts in teamwork (and design &amp; innovation) and, as they put it, 'helping teams make better cake.' They joined me for a fun and informative conversation about how to make a better cake... er, better teams (sorry, we really like cake metaphors!). Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Better Cross-team Collaboration - Made Fun!

Are you committed to doing user research in order to design and build products and services that work well, solve real needs, and create engaging experiences? Chances are pretty good that if you produce user research in your work, at some point you will feel like your research is just not making the impact it should be. Or you may have trouble making a case for doing more research — and the number one way to get your organization on board with doing more research is to make sure the research that IS done is super effective. So, how can you get more effective?We spoke with expert researcher Danyell Jones, and she’s got a recipe for making research more effective for in-house teams. Danyell is a User Experience Research Lead at ZS Associates, a management consulting firm in Chicago, and she’s giving a talk at the upcoming Convey UX conference called A Recipe for In-house Research. We caught up with her recently where she was working from home while Chicago was in the middle of the Polar Vortex. Danyell Jones oversees and conducts research across 5 different verticals in the Software Development group at ZS Associates. Danyell works with teams to develop reusable and efficient processes for conducting and analyzing research while increasing the visibility of the research practice and user experience team. In addition to working in user research, Danyell teaches graduate-level classes in the HCI program at DePaul University as well as at the Illinois Institute of Art in the Web Design and Interactive Media department. She is also a runner, an avid reader, a Whovian, and a video game lover.Follow Danyell on Twitter @danyelljonesWondering how to ask better questions to avoid the mistakes we talked about? We recommend this book for every level of experience: Interviewing Users: How to Uncover Compelling Insights by Steve Portigal Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Are you committed to doing user research in order to design and build products and services that work well, solve real needs, and create engaging experiences? Chances are pretty good that if you produce user research in your work, at some point you will feel like your research is just not making the impact it should be. Or you may have trouble making a case for doing more research — and the number one way to get your organization on board with doing more research is to make sure the research that IS done is super effective. So, how can you get more effective?We spoke with expert researcher Danyell Jones, and she’s got a recipe for making research more effective for in-house teams. Danyell is a User Experience Research Lead at <a href="https://www.zs.com/" rel="nofollow" target="_blank">ZS Associates</a>, a management consulting firm in Chicago, and she’s giving a talk at the upcoming <a href="https://conveyux.com/" rel="nofollow" target="_blank">Convey UX</a> conference called <a href="https://conveyux.com/sessions/a-recipe-for-in-house-ux-research/" rel="nofollow" target="_blank">A Recipe for In-house Research</a>. We caught up with her recently where she was working from home while Chicago was in the middle of the Polar Vortex. Danyell Jones oversees and conducts research across 5 different verticals in the Software Development group at <a href="https://www.zs.com/" rel="nofollow" target="_blank">ZS Associates</a>. Danyell works with teams to develop reusable and efficient processes for conducting and analyzing research while increasing the visibility of the research practice and user experience team. In addition to working in user research, Danyell teaches graduate-level classes in the HCI program at DePaul University as well as at the Illinois Institute of Art in the Web Design and Interactive Media department. She is also a runner, an avid reader, a Whovian, and a video game lover.Follow Danyell on Twitter <a href="https://twitter.com/danyelljones" rel="nofollow" target="_blank">@danyelljones</a> Wondering how to ask better questions to avoid the mistakes we talked about? We recommend this book for every level of experience: <a href="https://amzn.to/2XlBg8o" rel="nofollow" target="_blank">Interviewing Users: How to Uncover Compelling Insights</a> by Steve Portigal Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Recipe for Effective User Research

Ep. #9: Many UX practitioners are interested in transitioning into emerging technology but aren’t sure where to start, or what that path looks like. In this episode we’re talking about the practical aspects of getting into augmented, virtual, or mixed reality, with Di Dang, who’s a UX specialist in AR/VR, and leads an emerging tech department at POP agency in Seattle.Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #9: Many UX practitioners are interested in transitioning into emerging technology but aren’t sure where to start, or what that path looks like. In this episode we’re talking about the practical aspects of getting into augmented, virtual, or mixed reality, with Di Dang, who’s a UX specialist in AR/VR, and leads an emerging tech department at POP agency in Seattle.Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Transitions in UX - AR/VR

Ep. 38: This week I got to talk with Jaime Levy, a UX pioneer, and Author of the book ‘UX Strategy’, about 'moving beyond’ being a designer or researcher in UX, and ‘leveling up’ in your career by moving into UX strategy or digital transformation. We talk about the difference between UX Strategy as a process or workflow vs. UX strategy as a role, and what that takes. Then we talk about Digital Transformation as the next step up in leveling up, from UX Strategy. There are many different definitions of ux strategy out there, if you google ‘ux strategy’ you’ll get many vague and even conflicting definitions. To set some context in case you haven’t read Jaime book, she defines as the intersection between business strategy and UX design, with a key component being early and continuous validation of the value proposition with customers. It’s a high-level plan of how your product or feature is going to achieve the business goals. About JaimeJaime Levy is an author, university professor and a user experience strategist. Her best-selling O’Reilly Media book is called UX Strategy: How to Devise Innovative Digital Products that People Want. The book presents a solid framework on the practice, which lies at the intersection of UX design and business strategy. For 30 years, Jaime has been an internationally recognized pioneer in the creation of innovative digital products and services. Website https://jaimelevy.com/LinkedIn https://www.linkedin.com/in/jaimerlevy/Medium https://medium.com/@JaimeRLevyTwitter https://twitter.com/JaimeRLevyUX Strategy: How to Devise Innovative Digital Products that People WantBy Jaime Levy **If you enjoy this podcast, there are some really simple ways you can help us: follow us on twitter - like and reshare our postssubscribe to the newsletter for updates and bonus contentshare this episode, or any of our episodes, with a friend. rate &amp; review us on Apple Podcast or iTunes on desktop!Listen Apple | Spotify | Google | WebsiteConnect with UX Cake!uxcake.co | Facebook | Twitter | Instagram | Linked InSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. 38: This week I got to talk with <a href="https://www.linkedin.com/in/jaimerlevy/" rel="nofollow" target="_blank">Jaime Levy</a>, a UX pioneer, and Author of the book ‘<a href="https://amzn.to/2qrEtar" rel="nofollow" target="_blank">UX Strategy</a>’, about 'moving beyond’ being a designer or researcher in UX, and ‘leveling up’ in your career by moving into UX strategy or digital transformation. We talk about the difference between UX Strategy as a process or workflow vs. UX strategy as a role, and what that takes. Then we talk about Digital Transformation as the next step up in leveling up, from UX Strategy. There are many different definitions of ux strategy out there, if you google ‘ux strategy’ you’ll get many vague and even conflicting definitions. To set some context in case you haven’t read Jaime book, she defines as the intersection between business strategy and UX design, with a key component being early and continuous validation of the value proposition with customers. It’s a high-level plan of how your product or feature is going to achieve the business goals. About JaimeJaime Levy is an author, university professor and a user experience strategist. Her best-selling O’Reilly Media book is called <a href="https://amzn.to/2qrEtar" rel="nofollow" target="_blank">UX Strategy: How to Devise Innovative Digital Products that People Want</a>. The book presents a solid framework on the practice, which lies at the intersection of UX design and business strategy. For 30 years, Jaime has been an internationally recognized pioneer in the creation of innovative digital products and services. Website <a href="https://jaimelevy.com/" rel="nofollow" target="_blank">https://jaimelevy.com/</a>LinkedIn <a href="https://www.linkedin.com/in/jaimerlevy/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jaimerlevy/</a>Medium <a href="https://medium.com/@JaimeRLevy" rel="nofollow" target="_blank">https://medium.com/@JaimeRLevy</a>Twitter <a href="https://twitter.com/JaimeRLevy" rel="nofollow" target="_blank">https://twitter.com/JaimeRLevy</a><a href="https://amzn.to/2qrEtar" rel="nofollow" target="_blank">UX Strategy: How to Devise Innovative Digital Products that People Want</a>By Jaime Levy **If you enjoy this podcast, there are some really simple ways you can help us: <ul><li><a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">follow us on twitter</a> - like and reshare our posts</li><li><a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">subscribe to the newsletter</a> for updates and bonus content</li><li>share this episode, or any of our episodes, with a friend. </li><li>rate &amp; review us on Apple Podcast or iTunes on desktop!</li></ul> Listen <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">Apple</a> | <a href="https://open.spotify.com/show/0Rb8taiB9gfot9r69Y04ZH" rel="nofollow" target="_blank">Spotify</a> | <a href="https://www.google.com/podcasts?feed=aHR0cDovL3BvZGNhc3QudXhjYWtlLmNvL2ZlZWQ%3D" rel="nofollow" target="_blank">Google</a> | <a href="https://www.uxcake.co/" rel="nofollow" target="_blank">Website</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> | <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> | <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="nofollow" target="_blank">Linked In</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Uplevel Your Career With UX Strategy

This week we’re talking about incorporating UX into an Agile product development process. It’s been a common complaint for the past couple of decades most agile processes don’t allow time for ux research and design. Teams that want the best human-centered design outcomes have to be intentional about that and it means adjusting their agile processes in some way, so they can use ux resources more effectively. But many teams don’t even know they need to do this, or if they do know they have issues with their UX, they don’t know how or what to change. Today we’re talking with Shayna Atkins who is an agile expert and a big proponent of incorporating UX into Agile.Shayna is an agile coach and founder of Atkco Inc in Chicago. she's worked with organizations large and small, from corporations and startups to universities and non-profits, and she has success stories that prove that the most successful agile framework is one that incorporates UX research and design in the process from the start, where it brings high value. She’s got great examples of what this approach looks like and techniques to accomplish it. and She also has some great ideas about how anyone in an organization can advocate for these kind of changes, to see more effective outcomes.Oh, and if you enjoy this content, please, take just a moment to rate and review us in iTunes or apple podcast, it would mean so much to us. And thank you SVC, the school of visual concepts here in Seattle, for leaving a nice review and also for recommending us to your students! The feeling is mutual - and That’s how our community grows. OK let’s talk about getting more effective and agile.Shayna is a founder, product manager, and Agile coach. A product development expert,  Shayna Atkins has managed and coached multi-million dollar IT transformations for 8 years. The brains of Agile operations, she most recently stood up an Agile Release Train for a fortune 500 Financial Services company.@shaynaatkinsatkcoinc.com/joinSpotify FrameworkScaled Agile FrameworkConnect with UX Cake!Website: uxcake.co Facebook Twitter Instagram Subscribe to our newsletterDonate to UX Cake to keep the podcast going Subscribe to UX Cake: iTunes | Google Podcast | Stitcher | TuneInSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

This week we’re talking about incorporating UX into an Agile product development process. It’s been a common complaint for the past couple of decades most agile processes don’t allow time for ux research and design. Teams that want the best human-centered design outcomes have to be intentional about that and it means adjusting their agile processes in some way, so they can use ux resources more effectively. But many teams don’t even know they need to do this, or if they do know they have issues with their UX, they don’t know how or what to change. Today we’re talking with Shayna Atkins who is an agile expert and a big proponent of incorporating UX into Agile.Shayna is an agile coach and founder of Atkco Inc in Chicago. she's worked with organizations large and small, from corporations and startups to universities and non-profits, and she has success stories that prove that the most successful agile framework is one that incorporates UX research and design in the process from the start, where it brings high value. She’s got great examples of what this approach looks like and techniques to accomplish it. and She also has some great ideas about how anyone in an organization can advocate for these kind of changes, to see more effective outcomes.Oh, and if you enjoy this content, please, take just a moment to rate and review us in iTunes or apple podcast, it would mean so much to us. And thank you SVC, the school of visual concepts here in Seattle, for leaving a nice review and also for recommending us to your students! The feeling is mutual - and That’s how our community grows. OK let’s talk about getting more effective and agile.Shayna is a founder, product manager, and Agile coach. A product development expert,  <a href="mailto:atkcoinc@gmail.com">Shayna Atkins</a> has managed and coached multi-million dollar IT transformations for 8 years. The brains of Agile operations, she most recently stood up an Agile Release Train for a fortune 500 Financial Services company.@shaynaatkins<a href="http://atkcoinc.com/join" rel="nofollow" target="_blank">atkcoinc.com/join</a><a href="https://medium.com/the-ready/how-to-build-your-own-spotify-model-dce98025d32f" rel="nofollow" target="_blank">Spotify Framework</a><a href="https://www.scaledagileframework.com/" rel="nofollow" target="_blank">Scaled Agile Framework</a>Connect with UX Cake!Website: <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">Subscribe to our newsletter</a><a href="https://www.patreon.com/uxcake" rel="nofollow" target="_blank">Donate to UX Cake to keep the podcast going</a> Subscribe to UX Cake: <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">iTunes</a> | <a href="https://www.google.com/podcasts?feed=aHR0cDovL3BvZGNhc3QudXhjYWtlLmNvL2ZlZWQ%3D" rel="nofollow" target="_blank">Google Podcast</a> | <a href="https://www.stitcher.com/podcast/amplify-alliance/ux-cake" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://tunein.com/podcasts/Architecture--Design/UX-Cake-p1104162/" rel="nofollow" target="_blank">TuneIn</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

When UX and Agile Meet...

Ep. #16: This special episode of uxcake was a panel discussion recorded live in front of an audience in Seattle on June 28. If you’ve been in ux design or research for awhile, it's almost certain you’ve been involved in a review of your work, or your team’s work, and chances are you’ve experienced a review that goes off the rails, or that causes chaos after the fact, or you just don't get the feedback you really need. In this episode we discuss lessons learned and techniques you can use to make ux reviews more effective, and how to prepare for, and deal with, the sharks and the other perils that can derail ux reviews.My guests on the panel were Laura Barboza, a CX Research Strategist at REI, (you can also hear Laura on UX Cake podcast episodes 11 &amp; 12); Tony Yates, Director of Design Strategy at Smartsheet; Laura Blanchard, co-founder and creative director of Blamo Corps Agency; and Ruth Kiken-gil, a product designer and innovation strategist at Microsoft.Connect with the panelistsLaura Barboza LinkedIn Tony Yates LinkedIn Twitter Laura Blanchard LinkedIn Twitter Ruth kikin-Gil LinkedIn Twitter Connect with UX CakeTwitter @uxcake_FB @uxcakepodcastInstagram @uxcake  www.uxcake.coSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #16: This special episode of uxcake was a panel discussion recorded live in front of an audience in Seattle on June 28. If you’ve been in ux design or research for awhile, it's almost certain you’ve been involved in a review of your work, or your team’s work, and chances are you’ve experienced a review that goes off the rails, or that causes chaos after the fact, or you just don't get the feedback you really need. In this episode we discuss lessons learned and techniques you can use to make ux reviews more effective, and how to prepare for, and deal with, the sharks and the other perils that can derail ux reviews.My guests on the panel were Laura Barboza, a CX Research Strategist at <a href="http://www.rei.com" rel="nofollow" target="_blank">REI</a>, (you can also hear Laura on UX Cake podcast episodes 11 &amp; 12); Tony Yates, Director of Design Strategy at <a href="http://www.smartsheet.com" rel="nofollow" target="_blank">Smartsheet</a>; Laura Blanchard, co-founder and creative director of <a href="http://blamo.agency" rel="nofollow" target="_blank">Blamo Corps Agency</a>; and Ruth Kiken-gil, a product designer and innovation strategist at <a href="http://www.microsoft.com" rel="nofollow" target="_blank">Microsoft</a>.Connect with the panelistsLaura Barboza <a href="https://www.linkedin.com/in/designcentered/ " rel="nofollow" target="_blank">LinkedIn </a>Tony Yates <a href="https://www.linkedin.com/in/yatestony/" rel="nofollow" target="_blank">LinkedIn</a> <a href="https://twitter.com/omgtonywtf" rel="nofollow" target="_blank">Twitter</a> Laura Blanchard <a href="https://www.linkedin.com/in/laura-blanchard-a2196aa/ " rel="nofollow" target="_blank">LinkedIn</a> <a href="https://twitter.com/BlamoCorps" rel="nofollow" target="_blank">Twitter</a> Ruth kikin-Gil <a href="https://www.linkedin.com/in/ruthkikingil " rel="nofollow" target="_blank">LinkedIn</a> <a href="https://twitter.com/RuthKikinGil" rel="nofollow" target="_blank">Twitter</a> Connect with UX CakeTwitter <a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">@uxcake_</a>FB <a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">@uxcakepodcast</a>Instagram <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">@uxcake </a> <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">www.uxcake.co</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Shark-proofing Your UX Presentations

We know showing the business value of UX is the way to any MBA's heart/wallet, but it's often still a struggle. In this episode we get practical advice and techniques from former Amazon executive and UX champion, Eva Manolis.Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

We know showing the business value of UX is the way to any MBA's heart/wallet, but it's often still a struggle. In this episode we get practical advice and techniques from former Amazon executive and UX champion, Eva Manolis.Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

002: Executive Buy-in for UX

Ep. #13: No one would argue about the relationship between UX and development being a critical one, but it’s not easy. Join us for a conversation with Jaime Lopez, an experienced developer and co-host of the More Than Just Code podcast (www.mtjc.fm) about the UX and developer relationship, creating solutions together, and increasing collaboration and communication.Jaime is an experienced software developer with a focus on iOS development. He led the iOS development team at OfferUp where he helped make the buying and selling experience simpler, faster, and safer. Jaime is currently an iOS developer at Simple, where he helps make personal banking delightful. He also worked on the StoreMode™ technologies at Point Inside. Jaime often enjoys a nice cup of coffee and conversation on various topics. He is also a co-host of the More Than Just Code podcast. mtjc.fm and also a co-host of the Star Trek Discovery podcast, Spockcast spockcast.fireside.fmConnect with Jaime on Twitter:twitter.com/devwiththehairtwitter.com/mtjc_podcasttwitter.com/spockcastConnect with us!FB uxcakepodcast  TW @uxcake_Instagram @uxcakeSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #13: No one would argue about the relationship between UX and development being a critical one, but it’s not easy. Join us for a conversation with Jaime Lopez, an experienced developer and co-host of the More Than Just Code podcast (<a href="www.mtjc.fm" rel="nofollow" target="_blank">www.mtjc.fm</a>) about the UX and developer relationship, creating solutions together, and increasing collaboration and communication.Jaime is an experienced software developer with a focus on iOS development. He led the iOS development team at OfferUp where he helped make the buying and selling experience simpler, faster, and safer. Jaime is currently an iOS developer at Simple, where he helps make personal banking delightful. He also worked on the StoreMode™ technologies at Point Inside. Jaime often enjoys a nice cup of coffee and conversation on various topics. He is also a co-host of the More Than Just Code podcast. <a href="www.mtjc.fm" rel="nofollow" target="_blank">mtjc.fm</a> and also a co-host of the Star Trek Discovery podcast, Spockcast <a href="www.spockcast.fireside.fm" rel="nofollow" target="_blank">spockcast.fireside.fm</a>Connect with Jaime on Twitter:<a href="http://www.twitter.com/devwiththehair" rel="nofollow" target="_blank">twitter.com/devwiththehair</a><a href="http://www.twitter.com/mtjc_podcast" rel="nofollow" target="_blank">twitter.com/mtjc_podcast</a><a href="http://www.twitter.com/spockcast" rel="nofollow" target="_blank">twitter.com/spockcast</a> Connect with us!FB <a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">uxcakepodcast </a> TW <a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">@uxcake_</a><a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram @uxcake</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Design & Dev: How to create solutions together

This week's episode was a live recording at the ConveyUX conference in early March with a panel of UX pros talking about Influencing without authority, which is such an important topic and clearly very relevant based on the turn-out - it was standing room only. This episode is almost twice as long as our normal episodes — but you won’t want to miss the second half, where we turned it over to audience members to ask advice about their own situations, kind of mini-mentoring sessions, on a variety of things, from getting stakeholders to respect your quantitative research, to dealing with others’ biases that undermine your authority. We had a real diversity of experience in the panel which made for such an amazing conversation, and the audience was great — really engaged. This is really what UX Cake is about, that synergy that can happen when we come together as a community so I love doing live recordings.If you enjoy this podcast, join the UX Cake community by following us on social media - twitter, FB, Instagram… and if you like this episode, share it with a colleague or two, send them a link to this episode. Those are the ways we’re growing UX Cake, where our mission is to strengthen the UX community by helping ux pros become more effective in their work and careers. It only takes a moment, and it helps us so much!Connect with UX Cake!Website: uxcake.co Facebook Twitter Instagram Subscribe to our newsletterDonate to UX Cake to keep the podcast going Subscribe to UX Cake: iTunes| Stitcher  | EmailUX Cake Patreon page: https://www.patreon.com/uxcakeiTunes | Google Podcast | Stitcher | TuneInSubscribe in iTunes: https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

This week's episode was a live recording at the ConveyUX conference in early March with a panel of UX pros talking about Influencing without authority, which is such an important topic and clearly very relevant based on the turn-out - it was standing room only. This episode is almost twice as long as our normal episodes — but you won’t want to miss the second half, where we turned it over to audience members to ask advice about their own situations, kind of mini-mentoring sessions, on a variety of things, from getting stakeholders to respect your quantitative research, to dealing with others’ biases that undermine your authority. We had a real diversity of experience in the panel which made for such an amazing conversation, and the audience was great — really engaged. This is really what UX Cake is about, that synergy that can happen when we come together as a community so I love doing live recordings.If you enjoy this podcast, join the UX Cake community by following us on social media - twitter, FB, Instagram… and if you like this episode, share it with a colleague or two, send them a link to this episode. Those are the ways we’re growing UX Cake, where our mission is to strengthen the UX community by helping ux pros become more effective in their work and careers. It only takes a moment, and it helps us so much!Connect with UX Cake!Website: <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">Subscribe to our newsletter</a><a href="https://www.patreon.com/uxcake" rel="nofollow" target="_blank">Donate to UX Cake to keep the podcast going</a> Subscribe to UX Cake: <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">iTunes</a>| <a href="https://www.stitcher.com/podcast/amplify-alliance/ux-cake" rel="nofollow" target="_blank">Stitcher</a>  | <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">Email</a>UX Cake Patreon page: <a href="https://www.patreon.com/uxcake" rel="nofollow" target="_blank">https://www.patreon.com/uxcake</a><a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">iTunes</a> | <a href="https://www.google.com/podcasts?feed=aHR0cDovL3BvZGNhc3QudXhjYWtlLmNvL2ZlZWQ%3D" rel="nofollow" target="_blank">Google Podcast</a> | <a href="https://www.stitcher.com/podcast/amplify-alliance/ux-cake" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://tunein.com/podcasts/Architecture--Design/UX-Cake-p1104162/" rel="nofollow" target="_blank">TuneIn</a>Subscribe in iTunes: <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Influencing Without Authority

Ep #5: Generating, sustaining, and selling creative ideas requires a lot more than inspiration.There is process and structure - which doesn't sound or even always 'feel' creative. It isn’t always easy or straightforward. As author Scott Berkun says, it’s a dance, which he talks about in his latest book, The Dance of The Possible. In this episode we talk about some of the tools you can use for staying creative, selling creative ideas, or motivating your teams' creativity. Which may or may not include getting locked in a closet. And which Scott definitely does not recommend that you do, just to be clear.Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep #5: Generating, sustaining, and selling creative ideas requires a lot more than inspiration.There is process and structure - which doesn't sound or even always 'feel' creative. It isn’t always easy or straightforward. As author Scott Berkun says, it’s a dance, which he talks about in his latest book, The Dance of The Possible. In this episode we talk about some of the tools you can use for staying creative, selling creative ideas, or motivating your teams' creativity. Which may or may not include getting locked in a closet. And which Scott definitely does not recommend that you do, just to be clear.Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Adding To Your Creative Toolbox

When you're designing products for people, having empathy for those specific people (aka users) is critical. Yep, you know that, but how can you increase empathy for the users from the entire team, and stakeholders too? In this episode, Karen Reilly, UX Director at Iterate in Dublin, Ireland, shares insights and techniques inspired by her work in improv for developing more empathy, not only for users but within our teams as well. Karen is an expert both at creating user-centered products, and at improv, not to mention being an advocate for cows who do yoga. You’ll get great ideas for all of those things after listening in on this fun and insightful episode of UX Cake. Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

When you're designing products for people, having empathy for those specific people (aka users) is critical. Yep, you know that, but how can you increase empathy for the users from the entire team, and stakeholders too? In this episode, Karen Reilly, UX Director at Iterate in Dublin, Ireland, shares insights and techniques inspired by her work in improv for developing more empathy, not only for users but within our teams as well. Karen is an expert both at creating user-centered products, and at improv, not to mention being an advocate for cows who do yoga. You’ll get great ideas for all of those things after listening in on this fun and insightful episode of UX Cake. Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

004: Improv for Empathy & Make Better Products

Ep #32: Welcome back to UX Cake! We took a short break and now we're back on our regular publishing schedule. In this episode I talked with Tamara Adlin, a UX strategy expert, speaker, and author, who was a guest in season 1, episode 10, talking about creating alignment personas. This time we're talking about a really important topic that plagues many of us and that she is really passionate about, she’s been sharing her wisdom in meetups and conferences in Seattle, and I wanted to make this available to the larger UX community. Negotiating a salary or title in UX in in general is not easy, a lot of people struggle with translating their value in UX into business metrics. So it can be challenging for anyone, but many women especially have other internal hurdles to jump. Research has shown that women are much more likely to discount their own experience and value when it comes to salaries and titles. Tamara has some really great, specific and actionable advice for you, and although we’re talking about women in UX primarily, a lot of this is applicable to anyone who feels they aren’t great at negotiating.In this episode we talk about how to find your superpower and assign a value to it, how to prepare for a successful negotiation, and a few key steps to remember when you’re going through the negotiation process. Also some really great advice if you're asking for a raise or promotion.​​About Tamara Adlin Tamara Adlin is the President of Adlin, Inc, a one-woman Customer Experience Strategy consulting company in Seattle, WA. She works with early-stage startups, and big companies trying to act like startups, to bring customer focus to the business teams and business savvy to the design teams. She has written several books on Personas, including her latest website on Alignment Personas. She has also developed a reputation as an un-boring speaker and teacher on everything from personas to the art of negotiating as a UX professional (especially if you are a woman.)Linked In Twitter @tamaraadlin Read Tamara’s article: Elation/Deflation: The Responsibility of Being an Experienced Woman in Tech (or any business)Check out Tamara’s Office HoursCheck out the Ladies Get Paid WebsiteYou’ll find articles, webinars, events, lots of great resources for you there.  If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us. You can follow us on twitter. You can like and reshare our posts. You can subscribe to the newsletter for updates and bonus content. And you can share this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast! Connect with UX Cake!Website: uxcake.co Facebook Twitter Instagram Subscribe to our newsletterDonate to UX Cake to keep the podcast going Podcast music by hip-hop band Eaters (song Cruziero, album Simian Samba)Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep #32: Welcome back to UX Cake! We took a short break and now we're back on our regular publishing schedule. In this episode I talked with Tamara Adlin, a UX strategy expert, speaker, and author, who was a guest in season 1, episode 10, talking about creating alignment personas. This time we're talking about a really important topic that plagues many of us and that she is really passionate about, she’s been sharing her wisdom in meetups and conferences in Seattle, and I wanted to make this available to the larger UX community. Negotiating a salary or title in UX in in general is not easy, a lot of people struggle with translating their value in UX into business metrics. So it can be challenging for anyone, but many women especially have other internal hurdles to jump. Research has shown that women are much more likely to discount their own experience and value when it comes to salaries and titles. Tamara has some really great, specific and actionable advice for you, and although we’re talking about women in UX primarily, a lot of this is applicable to anyone who feels they aren’t great at negotiating.In this episode we talk about how to find your superpower and assign a value to it, how to prepare for a successful negotiation, and a few key steps to remember when you’re going through the negotiation process. Also some really great advice if you're asking for a raise or promotion.​​About Tamara Adlin Tamara Adlin is the President of <a href="http://adlininc.com/" rel="nofollow" target="_blank">Adlin, Inc</a>, a one-woman Customer Experience Strategy consulting company in Seattle, WA. She works with early-stage startups, and big companies trying to act like startups, to bring customer focus to the business teams and business savvy to the design teams. She has written several books on Personas, including her latest website on <a href="http://adlininc.com/personas/" rel="nofollow" target="_blank">Alignment Personas</a>. She has also developed a reputation as an un-boring speaker and teacher on everything from personas to the art of negotiating as a UX professional (especially if you are a woman.)<a href="https://www.linkedin.com/in/tamara-adlin-4a6a2/" rel="nofollow" target="_blank">Linked In </a>Twitter <a href="https://twitter.com/tamaraadlin" rel="nofollow" target="_blank">@tamaraadlin </a>Read Tamara’s article: <a href="https://www.linkedin.com/pulse/elationdeflation-reality-being-experienced-woman-tech-tamara-adlin/" rel="nofollow" target="_blank">Elation/Deflation: The Responsibility of Being an Experienced Woman in Tech (or any business)</a>Check out <a href="https://www.linkedin.com/feed/update/urn:li:activity:6551894400035880960/" rel="nofollow" target="_blank">Tamara’s Office Hours</a>Check out the <a href="https://www.ladiesgetpaid.com/" rel="nofollow" target="_blank">Ladies Get Paid Website</a>You’ll find articles, webinars, events, lots of great resources for you there.  If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us. You can <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">follow us on twitter</a>. You can like and reshare our posts. You can <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">subscribe to the newsletter</a> for updates and bonus content. And you can share this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast! Connect with UX Cake!Website: <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">Subscribe to our newsletter</a><a href="https://www.patreon.com/uxcake" rel="nofollow" target="_blank">Donate to UX Cake to keep the podcast going</a> Podcast music by hip-hop band Eaters (song Cruziero, album Simian Samba)Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Negotiate the Salary & Title You Deserve

Ep #7: How people interface with technology is constantly evolving, but we’re seeing big changes in the technolgy platforms themselves, and that means big changes in the UX field. This week is the beginning of an occasional series on UX careers in transition, starting with voice design, talking with Cheryl Platz, a principal designer at Microsoft. Cheryl has worked on high profile voice platforms including Cortana and Alexa, and she has also moved between voice-based design and visual-based design throughout her career. Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep #7: How people interface with technology is constantly evolving, but we’re seeing big changes in the technolgy platforms themselves, and that means big changes in the UX field. This week is the beginning of an occasional series on UX careers in transition, starting with voice design, talking with Cheryl Platz, a principal designer at Microsoft. Cheryl has worked on high profile voice platforms including Cortana and Alexa, and she has also moved between voice-based design and visual-based design throughout her career. Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Transitioning in UX: Voice Design

I recently joined a start-up called Spruce Up so topics related to startups have been top-of-mind for me. In this episode of UX Cake, I am joined by Phillip Hunter of Pulse Labs and Cassie Wallender of Invio, Inc. We really enjoyed recording live in Seattle and had a candid conversation about the challenges and benefits of being in UX at a start-up and shared the techniques we have found effective while working in this type of start-up environment. Phillip Hunter is VP of Products at Pulse Labs in Seattle, WA, and has designed and created strategy for voice-based products and services for hundreds of customer service systems, and has led, managed, inspired, trained, and mentored hundreds of UX and product management professionals. Cassie Wallender is the Co-Founder and Chief Product Officer at Invio, Inc in Seattle. Cassie is an effective senior contributor and team manager in both product and design for several successful startups (iLike, acquired by Myspace for over $20m in 2009, and Appature, acquired by IMS Health for over $100m in 2013). Show Highlights:Challenges of working at a UX start-up including often being the only designer, you often don’t have customers or users yet, and if you do have customers, you may have a very limited budget/resources.No one hands you a charter stating the problems, objectives, and how to solve them. Everything is ambiguous, and you have to be a part of the discovery/inquiry/problem-solving processes.Everything is on the line while working at a UX and pressure can build. The investors, founders, and employees are all counting on you. Despite all the challenges, we do it because of the special rewards and potential, and opportunities to be part of something new, and important.Techniques we use to address the challenges of startups.Leigh, Phillip, and Cassie tell their very different stories of how they got into startups.Check out Angel Lists or Techstars to find start-up job opportunities.Resources:Spruce UpPulse LabsInvio, Inc.@Cassie on TwitterYou can now support the future of the UX Cake podcast and be a part of the UX Cake community at Patreon.com/uxcake Connect with UX Cake!Twitter FaceBook Instagram www.uxcake.coSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

I recently joined a start-up called <a href="https://getspruceup.com/" rel="nofollow" target="_blank">Spruce Up</a> so topics related to startups have been top-of-mind for me. In this episode of UX Cake, I am joined by Phillip Hunter of <a href="https://pulselabs.ai/" rel="nofollow" target="_blank">Pulse Labs</a> and Cassie Wallender of <a href="https://www.invioinc.com/" rel="nofollow" target="_blank">Invio, Inc</a>. We really enjoyed recording live in Seattle and had a candid conversation about the challenges and benefits of being in UX at a start-up and shared the techniques we have found effective while working in this type of start-up environment. Phillip Hunter is VP of Products at Pulse Labs in Seattle, WA, and has designed and created strategy for voice-based products and services for hundreds of customer service systems, and has led, managed, inspired, trained, and mentored hundreds of UX and product management professionals. Cassie Wallender is the Co-Founder and Chief Product Officer at Invio, Inc in Seattle. Cassie is an effective senior contributor and team manager in both product and design for several successful startups (iLike, acquired by Myspace for over $20m in 2009, and Appature, acquired by IMS Health for over $100m in 2013). Show Highlights:<ul><li>Challenges of working at a UX start-up including often being the only designer, you often don’t have customers or users yet, and if you do have customers, you may have a very limited budget/resources.</li><li>No one hands you a charter stating the problems, objectives, and how to solve them. Everything is ambiguous, and you have to be a part of the discovery/inquiry/problem-solving processes.</li><li>Everything is on the line while working at a UX and pressure can build. The investors, founders, and employees are all counting on you. </li><li>Despite all the challenges, we do it because of the special rewards and potential, and opportunities to be part of something new, and important.</li><li>Techniques we use to address the challenges of startups.</li><li>Leigh, Phillip, and Cassie tell their very different stories of how they got into startups.</li><li>Check out <a href="https://angel.co" rel="nofollow" target="_blank">Angel Lists</a> or <a href="https://www.techstars.com" rel="nofollow" target="_blank">Techstars</a> to find start-up job opportunities.</li></ul> Resources:<a href="https://getspruceup.com/" rel="nofollow" target="_blank">Spruce Up</a><a href="https://pulselabs.ai" rel="nofollow" target="_blank">Pulse Labs</a><a href="https://www.invioinc.com" rel="nofollow" target="_blank">Invio, Inc.</a><a href="https://twitter.com/cassie?lang=en" rel="nofollow" target="_blank">@Cassie on Twitter</a>You can now support the future of the UX Cake podcast and be a part of the UX Cake community at <a href="http://patreon.com/uxcake" rel="nofollow" target="_blank">Patreon.com/uxcake</a> Connect with UX Cake!<a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">FaceBook</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">www.uxcake.co</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Being in UX at a Startup

Ep. #17: Using tarot cards to create outcomes-focused designis a very out-of-the-box approach, and yet it's actually really simple and approachable. In this episode I talked with Sheryl Cababa, an executive creative director at Artefact Group design agency, about their Tarot Cards of Tech. It's a card deck of prompts for team discussions, a fun product that's meant to be playful, but with a serious purpose – to get teams thinking differently about their strategy and design. In this fun interview we touch on everything from British vs american spelling, and "satanic strategists,” to the more serious subject of design ethics and taking responsibility for the consequences of the products we create. But mostly we discussed how to use these cards to think more broadly about the bigger picture of your strategy and design."Think first about the outcomes you want to achieve, and work backwards from that."Sheryl is a multi-disciplinary executive creative director at Artefact Group with more than 20 years of experience in human-centered design. She has experience working with companies such as Microsoft, Philips, and IKEA, leading projects across industries from retail to robotic surgery systems. With her design weapon of choice (the Paper Mate Flair) handy at all times, she has helped clients spark their creativity by leading workshops in design innovation and strategy. Resources:Artefact GroupTarot Cards of Tech (get the PDF)Purchase Tarot Cards of TechSheryl CababaSheryl on TwitterArtefact Group on TwitterConnect with UX Cake:Website: uxcake.coFacebookTwitterInstagramPodcast music by hip-hop band Eaters (song Cruziero, album Simian Samba)Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #17: Using tarot cards to create outcomes-focused designis a very out-of-the-box approach, and yet it's actually really simple and approachable. In this episode I talked with Sheryl Cababa, an executive creative director at <a href="http://www.artefactgroup.com" rel="nofollow" target="_blank">Artefact Group</a> design agency, about their <a href=" https://www.amplifyalliance.com/single-post/Tarot-Cards-for-Tech" rel="nofollow" target="_blank">Tarot Cards of Tech</a>. It's a card deck of prompts for team discussions, a fun product that's meant to be playful, but with a serious purpose – to get teams thinking differently about their strategy and design. In this fun interview we touch on everything from British vs american spelling, and "satanic strategists,” to the more serious subject of design ethics and taking responsibility for the consequences of the products we create. But mostly we discussed how to use these cards to think more broadly about the bigger picture of your strategy and design."Think first about the outcomes you want to achieve, and work backwards from that."Sheryl is a multi-disciplinary executive creative director at Artefact Group with more than 20 years of experience in human-centered design. She has experience working with companies such as Microsoft, Philips, and IKEA, leading projects across industries from retail to robotic surgery systems. With her design weapon of choice (the Paper Mate Flair) handy at all times, she has helped clients spark their creativity by leading workshops in design innovation and strategy. Resources:<a href="https://www.artefactgroup.com/" rel="nofollow" target="_blank">Artefact Group</a><a href="https://www.artefactgroup.com/the-tarot-cards-of-tech/" rel="nofollow" target="_blank">Tarot Cards of Tech</a> (get the PDF)<a href=" https://www.amplifyalliance.com/single-post/Tarot-Cards-for-Tech" rel="nofollow" target="_blank">Purchase Tarot Cards of Tech</a><a href="https://www.artefactgroup.com/people/sheryl-cababa/" rel="nofollow" target="_blank">Sheryl Cababa</a><a href="https://twitter.com/sherylcababa?lang=en" rel="nofollow" target="_blank">Sheryl on Twitter</a><a href="https://twitter.com/artefactgroup" rel="nofollow" target="_blank">Artefact Group on Twitter</a>Connect with UX Cake:Website: <a href="http://www.uxckake.co" rel="nofollow" target="_blank">uxcake.co</a><a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a><a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a><a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a>Podcast music by <a href="https://www.facebook.com/eatersmusic/" rel="nofollow" target="_blank">hip-hop band Eaters</a> (song Cruziero, album Simian Samba)Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Outcome-focused Design - Tarot Cards for Tech

Ep. #14: Besides needing strong technical skills, much of the work in UX and in our careers requires convincing others, about our ideas, our work, or our ability to do the work we want to do. My guest is Fiz Yazdi, a managing director at cxpartners in London and Bristol, UK. Fiz developed an approach to selling based on what’s called a ‘consultative’ model which Fiz adapted into a simple framework she uses in her own UX practice and has begun sharing it with others.Fiz Yazdi is generously offering her tips on 'Getting the work you want to do' to UX Cake listeners, so you can see the full details of her framework. Get a link to download the PDF from UX CakeBooks referenced in the podcast:The Challenger Sale by Matthew Dixon &amp; Brent AdamsonSPIN Selling by Neil RackhamConsultative Selling by Mack HananConnect with Fiz and cxpartnerslinkedin.com/in/fizyazdi/www.cxpartners.co.uk/Twitter: @cxpartners Connect with UX Cake!Twitter @uxcake_FB @uxcakepodcastInstagram @uxcake www.uxcake.coSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #14: Besides needing strong technical skills, much of the work in UX and in our careers requires convincing others, about our ideas, our work, or our ability to do the work we want to do. My guest is Fiz Yazdi, a managing director at <a href="https://www.cxpartners.co.uk/" rel="nofollow" target="_blank">cxpartners</a> in London and Bristol, UK. Fiz developed an approach to selling based on what’s called a ‘consultative’ model which Fiz adapted into a simple framework she uses in her own UX practice and has begun sharing it with others.Fiz Yazdi is generously offering her tips on 'Getting the work you want to do' to UX Cake listeners, so you can see the full details of her framework. <a href="https://mailchi.mp/dd44eced5193/fiz-yazdi-selling" rel="nofollow" target="_blank">Get a link to download the PDF from UX Cake</a>Books referenced in the podcast:<a href="https://amzn.to/2lb3UXR" rel="nofollow" target="_blank">The Challenger Sale</a> by Matthew Dixon &amp; Brent Adamson<a href="https://amzn.to/2t1Bx2J" rel="nofollow" target="_blank">SPIN Selling</a> by Neil Rackham<a href="https://amzn.to/2yfBOEl" rel="nofollow" target="_blank">Consultative Selling</a> by Mack HananConnect with Fiz and cxpartners<a href="https://www.linkedin.com/in/fizyazdi/" rel="nofollow" target="_blank">linkedin.com/in/fizyazdi/</a><a href="https://www.cxpartners.co.uk/" rel="nofollow" target="_blank">www.cxpartners.co.uk/</a>Twitter: <a href="https://twitter.com/cxpartners" rel="nofollow" target="_blank">@cxpartners </a>Connect with UX Cake!Twitter <a href="https://twitter.com/uxcake_" rel="nofollow" target="_blank">@uxcake_</a>FB <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">@uxcakepodcast</a>Instagram <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">@uxcake </a><a href="http://www.uxcake.co" rel="nofollow" target="_blank">www.uxcake.co</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Getting More of The Work You Want to Do

This episode was a live recording for the podcast at the 5th annual Radical Research Summit in Vancouver BC. Our panel topic was collaborative research - Working with people in other disciplines, in other teams, or even in other organizations to produce really impactful research that will get integrated into the experiences we’re creating. The panelists were Ariba Jahan, Innovation Director at Ad Council, Judd Antin, Director of Research at Airbnb, and Komal Faiz, a UX researcher at Zensurince. You’ll get a fuller introduction of them at the beginning of the panel. This episode is special not only because it was recorded live in front of an audience, it was also different because halfway through the panel the fire alarm went off! And yes, we had to evacuate the building. Although we are laughing about it now, it was not, in the moment, terribly funny. I was just thinking, how are we going to make this into an episode? I wasn’t worried about a fire. We edited it out for the podcast but you can see it unedited on our youtube channel. Fortunately, we were allowed back into the building about 10 minutes later to finish up with one last discussion point and then some really great questions and answers with the audience. About everything from who has the power to make decisions to working in agile ways to discovering and incorporating everyone’s knowledge into the process.If your organization or conference would like to host a live recording of the ux cake podcast, you can find out more about that by emailing us at team@uxcake.co. This was the 4th live recording ux cake has had and I mentioned I love doing this because there is such a physical sense of the community, and the community is why I and the rest of the volunteer team do this podcast. Also They’re really well- attended and they get great download numbers so it's a great way to spread the news about your organization to a global audience. OUR PANELISTSAriba Jahan As an immigrant Bengali woman that discovered her profound hearing loss at age eight, Ariba focuses on advocating for diverse, marginalized voices that are often overlooked and ensuring we bring humanity into tech. After a varied background including Biomechancial Engineering, engineering research publications, and a stint at medical school, Ariba lead operations and product management for industry-shifting startups. This work and her passion for social impact brought her to the Ad Council as the Director of Innovation, where she’s charged with scaling design thinking and agile practices, creating digital products to create measurable social impact, and exploring future-forward technology for the organization.https://www.linkedin.com/in/aribajahan/https://twitter.com/aribajahanJudd Antin is Director of Research at Airbnb, where he leads a global organization of over 100 amazing humans across 6 research functions. Prior to joining Airbnb in 2015, Judd was Research Manager at Facebook. Judd is a leader and grower of high-performing, fulfilled teams, and a strategic product and design thinker and doer. Always a researcher above all, Judd is deeply multi-method, fascinated by people and evidence.https://www.linkedin.com/in/juddantin/https://twitter.com/juddantinKomal Faiz is a UX researcher. She is a global shaper at the World Economic Forum (WEF); founder of Design Pakistan; runs a podcast called ‘South Asian Female Travellers’; and is a member of the 'Design Research Society.' She has a master’s in strategic foresight &amp; innovation from OCADU, Canada. Prior to her current role at Zensurance, she worked as a design researcher for a project on 'women's mobility' funded by the Arts &amp; Humanities Research Council, UK, in collaboration with Coventry University, University of Malaya, and Design Pakistan.https://twitter.com/komalfaizhttps://www.linkedin.com/in/komal-faiz**If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us: follow us on twitter - like and reshare our postssubscribe to the newsletter for updates and bonus contentshare this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast!Listen Apple | Spotify | Google | WebsiteConnect with UX Cake!uxcake.co | Facebook | Twitter | Instagram | Linked InSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

This episode was a live recording for the podcast at the 5th annual Radical Research Summit in Vancouver BC. Our panel topic was collaborative research - Working with people in other disciplines, in other teams, or even in other organizations to produce really impactful research that will get integrated into the experiences we’re creating. The panelists were Ariba Jahan, Innovation Director at Ad Council, Judd Antin, Director of Research at Airbnb, and Komal Faiz, a UX researcher at Zensurince. You’ll get a fuller introduction of them at the beginning of the panel. This episode is special not only because it was recorded live in front of an audience, it was also different because halfway through the panel the fire alarm went off! And yes, we had to evacuate the building. Although we are laughing about it now, it was not, in the moment, terribly funny. I was just thinking, how are we going to make this into an episode? I wasn’t worried about a fire. We edited it out for the podcast but you can see it unedited on our youtube channel. Fortunately, we were allowed back into the building about 10 minutes later to finish up with one last discussion point and then some really great questions and answers with the audience. About everything from who has the power to make decisions to working in agile ways to discovering and incorporating everyone’s knowledge into the process.If your organization or conference would like to host a live recording of the ux cake podcast, you can find out more about that by emailing us at team@uxcake.co. This was the 4th live recording ux cake has had and I mentioned I love doing this because there is such a physical sense of the community, and the community is why I and the rest of the volunteer team do this podcast. Also They’re really well- attended and they get great download numbers so it's a great way to spread the news about your organization to a global audience. OUR PANELISTSAriba Jahan As an immigrant Bengali woman that discovered her profound hearing loss at age eight, Ariba focuses on advocating for diverse, marginalized voices that are often overlooked and ensuring we bring humanity into tech. After a varied background including Biomechancial Engineering, engineering research publications, and a stint at medical school, Ariba lead operations and product management for industry-shifting startups. This work and her passion for social impact brought her to the Ad Council as the Director of Innovation, where she’s charged with scaling design thinking and agile practices, creating digital products to create measurable social impact, and exploring future-forward technology for the organization.<a href="https://www.linkedin.com/in/aribajahan/" rel="nofollow" target="_blank">https://www.linkedin.com/in/aribajahan/</a><a href="https://twitter.com/aribajahan" rel="nofollow" target="_blank">https://twitter.com/aribajahan</a>Judd Antin is Director of Research at Airbnb, where he leads a global organization of over 100 amazing humans across 6 research functions. Prior to joining Airbnb in 2015, Judd was Research Manager at Facebook. Judd is a leader and grower of high-performing, fulfilled teams, and a strategic product and design thinker and doer. Always a researcher above all, Judd is deeply multi-method, fascinated by people and evidence.<a href="https://www.linkedin.com/in/juddantin/" rel="nofollow" target="_blank">https://www.linkedin.com/in/juddantin/</a><a href="https://twitter.com/juddantin" rel="nofollow" target="_blank">https://twitter.com/juddantin</a>Komal Faiz is a UX researcher. She is a global shaper at the World Economic Forum (WEF); founder of Design Pakistan; runs a podcast called ‘South Asian Female Travellers’; and is a member of the 'Design Research Society.' She has a master’s in strategic foresight &amp; innovation from OCADU, Canada. Prior to her current role at Zensurance, she worked as a design researcher for a project on 'women's mobility' funded by the Arts &amp; Humanities Research Council, UK, in collaboration with Coventry University, University of Malaya, and Design Pakistan.<a href="https://twitter.com/komalfaiz" rel="nofollow" target="_blank">https://twitter.com/komalfaiz</a><a href="https://www.linkedin.com/in/komal-faiz" rel="nofollow" target="_blank">https://www.linkedin.com/in/komal-faiz</a>**If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us: <ul><li><a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">follow us on twitter</a> - like and reshare our posts</li><li><a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">subscribe to the newsletter</a> for updates and bonus content</li><li>share this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast!</li></ul> Listen <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">Apple</a> | <a href="https://open.spotify.com/show/0Rb8taiB9gfot9r69Y04ZH" rel="nofollow" target="_blank">Spotify</a> | <a href="https://www.google.com/podcasts?feed=aHR0cDovL3BvZGNhc3QudXhjYWtlLmNvL2ZlZWQ%3D" rel="nofollow" target="_blank">Google</a> | <a href="https://www.uxcake.co/" rel="nofollow" target="_blank">Website</a>Connect with UX Cake!<a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> | <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> | <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> | <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> | <a href="https://www.linkedin.com/company/uxcake" rel="nofollow" target="_blank">Linked In</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Collaborative Research

For any experience you’re designing, you want to know what the current trends are, but if you’re looking for innovative solutions, you want to predict what future trends will affect your audiences' needs &amp; motivations &amp; obstacles so you can design for the future. Our topic this episode has a fairly unsexy name but is thoroughly intriguing — innovation-based trend forecasting. This isn’t currently a common methodology in UX today, but it’s something that could definitely be a game-changer for your organization. My guests are experts in trend forecasting: Lillian Pontius-Goldblatt is a senior strategist and brand storyteller at Carbone Smolan Agency, and Jennifer Passas is a brand strategist at Gensler. In this episode we’re talking about applying trend forecasting to your design practice. And this is not just focused on the design of a digital product though it can include that - but design as it applies to the larger human experience -- built environments, or workplace design, physical or organizational design, systems, services. And it includes all the roles that contribute to the creation of an experience, designers, researchers, PMs, developers and business leaders of all kinds. Lillian and Jennifer conducted a workshop at this year’s South by southwest about how individual’s and teams can incorporate the practice of innovation-based trend forecasting into their own process. They talk through the process in practice, as well as how they condensed the process into a workshop time-frame. Lillian will be presenting this process at this year's Radical Research Summit in Vancouver, BC, on Sept. 27th. This one-day conference focuses on UX research with a great line-up of speakers and diverse topics, and you can get a 20% discount if you use the promo code UXCAKE! FREE DOWNLOAD - Download Jennifer &amp; Lillians 2-page guide &amp; resources for creating a practice like this in your own team. Plus they have a list of resources to go to when you're looking for emerging trends! Lillian Pontius-Goldblatt is an adaptive, creative, and curious storyteller with proven skills in brand strategy, organizational culture, and research-based insights. She works as a senior strategist and brand storyteller at Carbone Smolan Agency where she leads brand projects for corporate and cultural clients, as well as the agency’s trend reporting practice.LinkedInWebsite - lillianpontiusgoldblatt.com/ Twitter - @Carbone_Smolan Medium - @lillianpontiusgoldblatt Agency website - carbonesmolan.comJennifer Passas is a brand and experience strategist from Vancouver, BC who currently lives in New York City. She has a BA in Art History from the University of Victoria and a Masters in Branding from the School of Visual Arts. Currently a Brand Strategy Lead at Gensler, Jennifer spends her days thinking of ways brands can come to life through analog and digital experiences in the built environment. She has expertise in naming, trend reporting and is a writer for PSFK.LinkedInAbout the Radical Research Summit The Radical Research Summit is an annual one-day event that brings together over 250 researchers, UX practitioners, ethnographers, product managers and businesses. Attendees will connect and learn from thought leaders in user experience research, emerging technology practitioners and world-class academic researchers. The day will provoke and inspire your team with new ideas while gaining practical and actionable insights to be more effective influencers and deliver research that has impact.Twitter - @radresearchvanFacebook - radresearchvan*If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us. You can follow us on twitter. You can like and reshare our posts. You can subscribe to the newsletter for updates and bonus content. And you can share this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast!Listen on Apple | Spotify | Google | WebsiteConnect with UX Cake!Website: uxcake.co Facebook Twitter Instagram Subscribe to our newsletterDonate to UX Cake to keep the podcast goingSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

For any experience you’re designing, you want to know what the current trends are, but if you’re looking for innovative solutions, you want to predict what future trends will affect your audiences' needs &amp; motivations &amp; obstacles so you can design for the future. Our topic this episode has a fairly unsexy name but is thoroughly intriguing — innovation-based trend forecasting. This isn’t currently a common methodology in UX today, but it’s something that could definitely be a game-changer for your organization. My guests are experts in trend forecasting: Lillian Pontius-Goldblatt is a senior strategist and brand storyteller at Carbone Smolan Agency, and Jennifer Passas is a brand strategist at Gensler. In this episode we’re talking about applying trend forecasting to your design practice. And this is not just focused on the design of a digital product though it can include that - but design as it applies to the larger human experience -- built environments, or workplace design, physical or organizational design, systems, services. And it includes all the roles that contribute to the creation of an experience, designers, researchers, PMs, developers and business leaders of all kinds. Lillian and Jennifer conducted a workshop at this year’s South by southwest about how individual’s and teams can incorporate the practice of innovation-based trend forecasting into their own process. They talk through the process in practice, as well as how they condensed the process into a workshop time-frame. Lillian will be presenting this process at this year's Radical Research Summit in Vancouver, BC, on Sept. 27th. This one-day conference focuses on UX research with a great line-up of speakers and diverse topics, and you can get a 20% discount if you use the promo code UXCAKE! FREE DOWNLOAD - <a href="https://www.uxcake.co/downloads" rel="nofollow" target="_blank">Download Jennifer &amp; Lillians 2-page guide</a> &amp; resources for creating a practice like this in your own team. Plus they have a list of resources to go to when you're looking for emerging trends! Lillian Pontius-Goldblatt is an adaptive, creative, and curious storyteller with proven skills in brand strategy, organizational culture, and research-based insights. She works as a senior strategist and brand storyteller at Carbone Smolan Agency where she leads brand projects for corporate and cultural clients, as well as the agency’s trend reporting practice.<a href="https://www.linkedin.com/in/lillianpontiusgoldblatt/" rel="nofollow" target="_blank">LinkedIn</a>Website - <a href="https://lillianpontiusgoldblatt.com/" rel="nofollow" target="_blank">lillianpontiusgoldblatt.com/ </a>Twitter - <a href="https://twitter.com/carbone_smolan" rel="nofollow" target="_blank">@Carbone_Smolan</a> Medium - @lillianpontiusgoldblatt Agency website - <a href="https://www.carbonesmolan.com/" rel="nofollow" target="_blank">carbonesmolan.com</a>Jennifer Passas is a brand and experience strategist from Vancouver, BC who currently lives in New York City. She has a BA in Art History from the University of Victoria and a Masters in Branding from the School of Visual Arts. Currently a Brand Strategy Lead at Gensler, Jennifer spends her days thinking of ways brands can come to life through analog and digital experiences in the built environment. She has expertise in naming, trend reporting and is a writer for PSFK.<a href="https://www.linkedin.com/in/jennifer-passas-70697523/" rel="nofollow" target="_blank">LinkedIn</a>About the Radical Research Summit The Radical Research Summit is an annual one-day event that brings together over 250 researchers, UX practitioners, ethnographers, product managers and businesses. Attendees will connect and learn from thought leaders in user experience research, emerging technology practitioners and world-class academic researchers. The day will provoke and inspire your team with new ideas while gaining practical and actionable insights to be more effective influencers and deliver research that has impact.Twitter - @radresearchvanFacebook - radresearchvan*If you enjoy this podcast and if you think what we’re doing is useful and important, there are some really simple ways you can help us. You can <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">follow us on twitter</a>. You can like and reshare our posts. You can <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">subscribe to the newsletter</a> for updates and bonus content. And you can share this episode, or any of our episodes, with a friend. And we would love it if you would rate &amp; review us on Apple Podcast!Listen on <a href="https://itunes.apple.com/us/podcast/ux-cake/id1350595015?mt=2" rel="nofollow" target="_blank">Apple</a> | <a href="https://open.spotify.com/show/0Rb8taiB9gfot9r69Y04ZH" rel="nofollow" target="_blank">Spotify</a> | <a href="https://www.google.com/podcasts?feed=aHR0cDovL3BvZGNhc3QudXhjYWtlLmNvL2ZlZWQ%3D" rel="nofollow" target="_blank">Google</a> | <a href="https://www.uxcake.co/" rel="nofollow" target="_blank">Website</a>Connect with UX Cake!Website: <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">uxcake.co</a> <a href="https://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">Facebook</a> <a href="https://www.twitter.com/uxcake_" rel="nofollow" target="_blank">Twitter</a> <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">Instagram</a> <a href="https://uxcake.us18.list-manage.com/subscribe/post?u=83d885398f6331b7bdd14b33f&amp;id=914d44c342" rel="nofollow" target="_blank">Subscribe to our newsletter</a><a href="https://www.patreon.com/uxcake" rel="nofollow" target="_blank">Donate to UX Cake to keep the podcast going</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Design For The Future 

Ep. #15: Have you ever had a meeting with a stakeholder or client who you thought you were in alignment with, and afterward thought “What the heck just happened in there?” Well it happened often enough to Morag Johnston and her team that she’s created a website and blog dedicated to the problem of understanding client dynamics, called understandingclients.com. Morag is a digital strategist and leadership coach at Effective by Design in Toronto, Canada, and she joined me for a conversation about how to have more effective UX outcomes through understanding client dynamics, and she shares some specific techniques she uses to do this.Show links:Four Stages of Learning model: https://en.wikipedia.org/wiki/Four_stages_of_competenceBooks on Influence by Robert CialdiniInfluence: The Psychology of Persuasion by Robert CialdiniInfluence: Science and Practice by Robert CialdiniPre-suasion: Revolutionary Way to Influence and Persuade by Robert Cialdini Connect with Morag JohnstonLinkedInMoragjohnston.comUnderstandingclients.comInstagramConnect with UX CakeTwitter @uxcake_FB @uxcakepodcastInstagram @uxcake  www.uxcake.coSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Ep. #15: Have you ever had a meeting with a stakeholder or client who you thought you were in alignment with, and afterward thought “What the heck just happened in there?” Well it happened often enough to Morag Johnston and her team that she’s created a website and blog dedicated to the problem of understanding client dynamics, called <a href="http://understandingclients.com" rel="nofollow" target="_blank">understandingclients.com</a>. Morag is a digital strategist and leadership coach at Effective by Design in Toronto, Canada, and she joined me for a conversation about how to have more effective UX outcomes through understanding client dynamics, and she shares some specific techniques she uses to do this.Show links:Four Stages of Learning model: <a href="https://en.wikipedia.org/wiki/Four_stages_of_competence" rel="nofollow" target="_blank">https://en.wikipedia.org/wiki/Four_stages_of_competence</a>Books on Influence by Robert Cialdini<a href="https://amzn.to/2tWIj9u" rel="nofollow" target="_blank">Influence: The Psychology of Persuasion</a> by Robert Cialdini<a href="https://amzn.to/2MEl23Y" rel="nofollow" target="_blank">Influence: Science and Practice</a> by Robert Cialdini<a href="https://amzn.to/2lJ8UTY" rel="nofollow" target="_blank">Pre-suasion: Revolutionary Way to Influence and Persuade</a> by Robert Cialdini Connect with Morag Johnston<a href="https://www.linkedin.com/in/moragjohnston/" rel="nofollow" target="_blank">LinkedIn</a><a href="https://moragjohnston.com/" rel="nofollow" target="_blank">Moragjohnston.com</a><a href="http://www.understandingclients.com/" rel="nofollow" target="_blank">Understandingclients.com</a><a href="https://www.instagram.com/moragj/" rel="nofollow" target="_blank">Instagram</a>Connect with UX CakeTwitter <a href="http://www.twitter.com/uxcake_" rel="nofollow" target="_blank">@uxcake_</a>FB <a href="http://www.facebook.com/uxcakepodcast" rel="nofollow" target="_blank">@uxcakepodcast</a>Instagram <a href="https://www.instagram.com/uxcake/" rel="nofollow" target="_blank">@uxcake </a> <a href="http://www.uxcake.co/" rel="nofollow" target="_blank">www.uxcake.co</a>Support this show <a href="http://supporter.acast.com/uxcake" rel="payment nofollow" target="_blank">http://supporter.acast.com/uxcake</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Understanding Client Dynamics

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