Cover image of Awkward Silences

Awkward Silences

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding pe... Read more

Ranked #1

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#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Allen, and Christianne Elliott

#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Allen, and Christianne Elliott

There are many ways to become a UX Researcher. To learn more about the winding career paths many researchers take, Erin ... Read more

Ranked #2

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#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz

#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz

This week on the pod, we chatted with Elyse Bogacz, who has worked on product on Drift, Runkeeper, and now NDVR. She wal... Read more

31 Jan 2020

33mins

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Ranked #3

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#34 - Self Care As A UX Researcher with Vivianne Castillo of Salesforce

#34 - Self Care As A UX Researcher with Vivianne Castillo of Salesforce

Vivianne Castillo’s career has always been human-centered. She started off as a counselor, helping people navigate throu... Read more

14 Feb 2020

39mins

Ranked #4

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#3 - Quant and Qual Flow with Cat Anderson

#3 - Quant and Qual Flow with Cat Anderson

The best research plans leave room for evolution, to see what the research reveals, and build further testing to drive d... Read more

12 Dec 2018

29mins

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Ranked #5

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#29 - Researching Your Own Users with Chad Aldous of Abodo

#29 - Researching Your Own Users with Chad Aldous of Abodo

Researching with your own users means you have to make some special considerations. When was the last time they used you... Read more

23 Oct 2019

26mins

Ranked #6

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#23 - How to Interview Customers Continuously with Teresa Torres of Product Talk

#23 - How to Interview Customers Continuously with Teresa Torres of Product Talk

Everyone wants to talk to customers more often, but Teresa Torres of Product Talk wants teams to do it at every opportun... Read more

20 Aug 2019

42mins

Ranked #7

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# 25 - Why Participants Participate in User Research with Brittany Rutherford of User Interviews

# 25 - Why Participants Participate in User Research with Brittany Rutherford of User Interviews

We’ve talked a lot about how researchers do research, now it’s time to hear from the participants. We invited our Partic... Read more

1 Oct 2019

28mins

Ranked #8

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# 28 - Part 3 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global

# 28 - Part 3 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global

This is the third episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Ch... Read more

17 Oct 2019

33mins

Ranked #9

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#22 - Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

#22 - Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

Personas are polarizing, some love them, but many love to hate them. This week, Erin and JH talk to Andy Budd, CEO and c... Read more

8 Aug 2019

28mins

Ranked #10

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# 26 - Part 1 - Cross Cultural Research in Action with Elsa Ho of Uber

# 26 - Part 1 - Cross Cultural Research in Action with Elsa Ho of Uber

This is the first episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with El... Read more

17 Oct 2019

22mins

Ranked #11

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# 27 - Part 2 - International Markets and Anthropology with Leia Atkinson of Shopify

# 27 - Part 2 - International Markets and Anthropology with Leia Atkinson of Shopify

This is the second episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with L... Read more

17 Oct 2019

24mins

Ranked #12

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#24 - What's in a Name? Building Custom Research Programs that Stick with Vicki Tollemache of Grubhub

#24 - What's in a Name? Building Custom Research Programs that Stick with Vicki Tollemache of Grubhub

How do you get everyone on board with research? Vicki Tollemache has found that building a branded research practice tha... Read more

23 Sep 2019

39mins

Ranked #13

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#31 - Why No One Listens to Your Research Reports with Caitria O’Neill of Google

#31 - Why No One Listens to Your Research Reports with Caitria O’Neill of Google

If you’ve ever presented research to a crowd of glazed over eyes, or sent around a detailed report only to hear back cri... Read more

6 Dec 2019

46mins

Ranked #14

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#21 - Why Surveys [Almost Always] Suck with Erika Hall of Mule Design

#21 - Why Surveys [Almost Always] Suck with Erika Hall of Mule Design

Surveys are everywhere. They bombard us at every turn, and most of them aren't even helping teams learn what they need t... Read more

23 Jul 2019

43mins

Ranked #15

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#32 - 7 Reasons Not To Do User Research with Michele Ronsen

#32 - 7 Reasons Not To Do User Research with Michele Ronsen

Erin and JH chat with Michele Ronsen, founder of Curiosity Tank and General Assembly instructor. Michele talks to a lot ... Read more

7 Jan 2020

42mins

Ranked #16

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#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Paper Ventures

#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Paper Ventures

This week on the pod, Erin and JH chatted with Luke Fraser, Founder & Managing Director of Paper Ventures. They work... Read more

12 Mar 2020

31mins

Ranked #17

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#41 - 10x: User Research for Growth with Aazar Shad of Userpilot

#41 - 10x: User Research for Growth with Aazar Shad of Userpilot

We’ve heard from a lot of designers and user researchers on the show, but we’re always looking for fresh perspectives on... Read more

7 May 2020

33mins

Ranked #18

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#40 - Dream Stack: Create an ROI Driving User Research Toolset with Daniel Loewus-Deitch and Leo Smith

#40 - Dream Stack: Create an ROI Driving User Research Toolset with Daniel Loewus-Deitch and Leo Smith

With so many research tools on the market, it can be hard to nail down exactly which ones are right for your team. This ... Read more

30 Apr 2020

49mins

Ranked #19

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#39 - A User Interview Every Day for A Year with Jonathan Anderson of Candu

#39 - A User Interview Every Day for A Year with Jonathan Anderson of Candu

After three failed MVPs, Jonathan Anderson and the team at Candu realized they needed a better strategy for understandin... Read more

17 Apr 2020

31mins

Ranked #20

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#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark

#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark

This week on the pod, Erin and JH talk to Cat Noone, CEO of Stark, a suite of tools designed to help teams ship accessib... Read more

10 Apr 2020

34mins

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