Shannon Flanagan's guest appearances

Shannon Flanagan

Jamie and Travis Present...

Omni Talk Retail

The Leadership Mind

Michael Bungay Stanier

Allison Williams

Nick Green

Marc Lore

Jeff Bezos

Jordan Fisher

John Fleming

Charlie Sheen

Matt Damon

Chris Weaver

Alicia Silverstone

Matt Schwartz

Mark Hamill

Chris Shaw

Max Pedró

OwlTail

Talkdesk

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Talkdesk's VP Global Industry Strategy for Retail &amp; Consumer Goods and fellow Top 100 Retail Influencer Shannon Flanagan.Together the three of them discuss:- The role of retailers to provide great product and great service- The dwindling use of the "secret shop"- Creating experiences that make your customers happy, when pre-purchase customer service is now just as important as post-purchase service- How navigating 10 screens to handle a customer service issue is absolutely untenable- And, why real-time cloud-based solutions that drive better customer service are now a bona fide weapon of brand differentiationMusic by hooksounds.com

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Talkdesk's VP Global Industry Strategy for Retail &amp; Consumer Goods and fellow Top 100 Retail Influencer Shannon Flanagan. Together the three of them discuss: - The role of retailers to provide great product and great service - The dwindling use of the "secret shop" - Creating experiences that make your customers happy, when pre-purchase customer service is now just as important as post-purchase service - How navigating 10 screens to handle a customer service issue is absolutely untenable - And, why real-time cloud-based solutions that drive better customer service are now a bona fide weapon of brand differentiation Music by <a href="http://hooksounds.com" rel="nofollow" target="_blank">hooksounds.com</a>

Spotlight Series | Empowering The Contact Center With Talkdesk VP Shannon Flanagan

In today’s episode, Massimo is joined by Shannon Flanagan. Over the course of her career, by design, she has chosen to grow through different types of roles in order to develop a well-rounded perspective of how to optimize the levers that propel organizations through: first and foremost people, and connecting the dots across strategy, process and technology. She’s particularly passionate about how to open the aperture of what it means to empower a truly diverse and inclusive environment to enable realization of individual and organizational potential. One of the most important human needs is to feel included and a part of a community. Sadly, to date, most organizations have created environments that recruit and reward like thinking and experience. For visions and missions to be realized, diversity and inclusion must be a priority in action, resulting in better decision making and happier employees who pay that energy forward to customers, colleagues and the world around them. Leading with authenticity, empathy, enthusiasm, pragmatism and integrity is the cornerstone of her approach. At the end of the day, we all want to feel valued, productive and proud of what we do – creating the conditions for that to actualize is what fuels her fire. Highlights from today’s episode include:  How leaders can foster an environment for others to share their mental health story Ways that leaders/organizations, and even individuals, can create space for the tragedies in the world How to practice radical acceptance Overcoming the challenge of other people not accepting you  Connect with Shannon: www.linkedin.com/in/shannon-colquhoun-flanagan To download my Conscious Communication Workbook to support you in turning toxic conflict into collaborative gold, please visit Massimobackus.com/workbook

In today’s episode, Massimo is joined by Shannon Flanagan. Over the course of her career, by design, she has chosen to grow through different types of roles in order to develop a well-rounded perspective of how to optimize the levers that propel organizations through: first and foremost people, and connecting the dots across strategy, process and technology. She’s particularly passionate about how to open the aperture of what it means to empower a truly diverse and inclusive environment to enable realization of individual and organizational potential. One of the most important human needs is to feel included and a part of a community. Sadly, to date, most organizations have created environments that recruit and reward like thinking and experience. For visions and missions to be realized, diversity and inclusion must be a priority in action, resulting in better decision making and happier employees who pay that energy forward to customers, colleagues and the world around them. Leading with authenticity, empathy, enthusiasm, pragmatism and integrity is the cornerstone of her approach. At the end of the day, we all want to feel valued, productive and proud of what we do – creating the conditions for that to actualize is what fuels her fire. Highlights from today’s episode include: <ul> <li>How leaders can foster an environment for others to share their mental health story</li> <li>Ways that leaders/organizations, and even individuals, can create space for the tragedies in the world</li> <li>How to practice radical acceptance</li> <li>Overcoming the challenge of other people not accepting you</li> </ul> Connect with Shannon: <a href="http://www.linkedin.com/in/shannon-colquhoun-flanagan" rel="nofollow" target="_blank">www.linkedin.com/in/shannon-colquhoun-flanagan</a> To download my Conscious Communication Workbook to support you in turning toxic conflict into collaborative gold, please visit <a href="https://massimobackus.com/workbook" rel="nofollow" target="_blank">Massimobackus.com/workbook</a>

The Power of Sharing Your Mental Health Story with Shannon Flanagan 

On a very special episode of the podcast, we sit down with Shannon Flanagan from flanaganmotors.com to discuss cars, dancing, the future, and philosophy!  Remember if you want to check out the archive of podcast episodes, go to jamieandtravis.com! 

On a very special episode of the podcast, we sit down with Shannon Flanagan from <a href="http://www.flanaganmotors.com" rel="nofollow" target="_blank">flanaganmotors.com</a> to discuss cars, dancing, the future, and philosophy!  Remember if you want to check out the archive of podcast episodes, go to <a href="http://www.jamieandtravis.com" rel="nofollow" target="_blank">jamieandtravis.com</a>!

Shannon Flanagan of Flanagan Motors!