Greg Marion's guest appearances

Greg Marion

CX Network

CCW Digital: A Customer Service Online Platform

Beju Shah

Alexis Smith

Jamie Campbell

Martin Sassenfeld

Jason Liberman

Adrian Ruth

James Potter

Greg Reed

Martin Rowlson

Hui Wu Curtis

Iassen Deenitchin

Nick Muir

Laura Evans

Sebastian Antony

Peter Cszuczka

OwlTail

Greg Marion shows us the potential of creating a proper customer experience:I" think customer experience techniques can unleash innovation and new growth. So the experience strategy to me is applying some of the same skills of the Double Diamond approaches and real empathy with the customer and new ways of doing ethnographies and all different ways of thinking."

<p>Greg Marion shows us the potential of creating a proper customer experience:I" think customer experience techniques can unleash innovation and new growth. So the experience strategy to me is applying some of the same skills of the Double Diamond approaches and real empathy with the customer and new ways of doing ethnographies and all different ways of thinking."</p>

Ep. 82: Greg Marion, USAA

Greg Marion shares his approach to adding value to customer experience: "We know what the interaction points are, but do we really fully understand how we're going to be different and when? Not through the the minimal viable product or prototyping. You can't do that until you have the strategies. So this is setting the vision and the future for the customer experience. Sometimes you have an experienced that you're incrementally making better. You realize you have to rejuvenate and restart. Sometimes it's a new experience that you're just starting."

<p>Greg Marion shares his approach to adding value to customer experience: "We know what the interaction points are, but do we really fully understand how we're going to be different and when? Not through the the minimal viable product or prototyping. You can't do that until you have the strategies. So this is setting the vision and the future for the customer experience. Sometimes you have an experienced that you're incrementally making better. You realize you have to rejuvenate and restart. Sometimes it's a new experience that you're just starting."</p>