Iassen Deenitchin's guest appearances

Iassen Deenitchin

CX Network

PEX Network | Process Excellence Network

CCW Digital: A Customer Service Online Platform

Chris Gilmore

Laura Evans

Anil Bhavnani

Beju Shah

Adrian Ruth

Jason Liberman

Sebastian Antony

Martin Rowlson

Einar Michaelson

Rob Philips

Graham Russell

Mohamed Saleh

Jamie Campbell

Andrew Moore

Nick Muir

OwlTail

Iassen Deenitchen brings us up to speed on how to empower the customer: "To make sure, or give them the assurance that if they need to talk to somebody, they know who to reach out to, and it's driven by them in satisfying the need that there's really somebody in ING to help them out."

Iassen Deenitchen brings us up to speed on how to empower the customer: "To make sure, or give them the assurance that if they need to talk to somebody, they know who to reach out to, and it's driven by them in satisfying the need that there's really somebody in ING to help them out."

Ep. 80: Iassen Deenitchin, ING

"Without CX, our financial performance will never get to where we want it to be. We understand that customer needs change. If we don't keep up, we'll soon jeopardize our future success. We must understand how to make the customer experience the Bible to our business model." - Iassen Deenitchin, ING

"Without CX, our financial performance will never get to where we want it to be. We understand that customer needs change. If we don't keep up, we'll soon jeopardize our future success. We must understand how to make the customer experience the Bible to our business model." - Iassen Deenitchin, ING

ING's Iassen Deenitchin fills us in on Global Process Management: "From the design of the Global Process Management program, we said, 'We want to achieve a couple of things at the same time.' We want to improve our financial performance, but even more important, we want to improve the customer experience because we know that one, without it, our financial performance will never get where we want it to be. But, two, we just see customer needs changing. If we don't do that, even if we're able to perform well now, we'll soon jeopardize our success in the future. If we don't think of how we make our customer needs, or our customer experiences Bible to our business model."

ING's Iassen Deenitchin fills us in on Global Process Management: "From the design of the Global Process Management program, we said, 'We want to achieve a couple of things at the same time.' We want to improve our financial performance, but even more important, we want to improve the customer experience because we know that one, without it, our financial performance will never get where we want it to be. But, two, we just see customer needs changing. If we don't do that, even if we're able to perform well now, we'll soon jeopardize our success in the future. If we don't think of how we make our customer needs, or our customer experiences Bible to our business model."