David Brownlee's guest appearances

David Brownlee

PMA: Lectures

The Business of Yoga

Optimize Your Business

Pawn Leaders

Automate and Grow

Training Business

Coffee with Kim

Steve Earle

Brian Johnson

Laura Roeder

Don Hahn

Chris Voss

Brian Garrett

Jesse Cole

Frank Gehry

Jason Wilson

Russ Perry

Mike Michalowicz

John Harrison

Jon Gordon

Aaron Walker

Julie Murray

OwlTail

Have you ever thought about how much money repeat customers bring to a business? It’s estimated that a repeat customer will spend 10x the amount they originally spent when they’re happy! (not to mention the referrals they bring!) This week we're joined by customer service expert David Brownlee, who shared his insights on how to create these types of loyal customers we’re all after. In this episode we learn how to communicate effectively with customers (including how to say no!), how to tell when customers are happy, and how to create a customer service plan that truly reflects your values. So tune in and get ready to take your customer service skills to the next level! Notes:08:45 3 Things To Communicate To Your Customer 13:30 How To Say No To Customers 22:34 How To Tell If You're Doing A Good Job 27:27 Common Mistakes In Customer Service 36:00 Ways To Communicate Your Values 38:55 Speed roundIf you loved this episode you should check out this episode 10x Your Mindset With Jim Kwik If you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode &amp; tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

Have you ever thought about how much money repeat customers bring to a business? It’s estimated that a repeat customer will spend 10x the amount they originally spent when they’re happy! (not to mention the referrals they bring!) This week we're joined by customer service expert David Brownlee, who shared his insights on how to create these types of loyal customers we’re all after. In this episode we learn how to communicate effectively with customers (including how to say no!), how to tell when customers are happy, and how to create a customer service plan that truly reflects your values. So tune in and get ready to take your customer service skills to the next level! Notes:08:45 3 Things To Communicate To Your Customer 13:30 How To Say No To Customers 22:34 How To Tell If You're Doing A Good Job 27:27 Common Mistakes In Customer Service 36:00 Ways To Communicate Your Values 38:55 Speed round If you loved this episode you should check out this episode <a href="https://kimkaupe.com/jim/" rel="nofollow" target="_blank">10x Your Mindset With Jim Kwik</a> If you enjoyed today’s episode, please:1.) Sign up for notes at <a href="http://copymyhomework.com/" rel="nofollow" target="_blank">copymyhomework.com</a> for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode &amp; tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!<ul><li>Instagram + TikTok: @kimkaupe</li><li>LinkedIn: <a href="https://www.linkedin.com/in/kimkaupe" rel="nofollow" target="_blank">https://www.linkedin.com/in/kimkaupe</a></li></ul>

Mini-Workshop: Creating Loyal Customers With David Brownlee

Text Pawnleaders to 8019358688  to get 15% off and the $500 setup fee waived for Podium.   Pawnleaders Magazine will be launching in March of 2020. For more information on signing up for a lifetime subscription go to: http://www.pawnleadersmagazine.com/   To continue the discussion join the Pawn Leaders Facebook community   To access the Pawnleaders Special for Davids course go to: pawnleaders.com/customerservice

Text Pawnleaders to 8019358688  to get 15% off and the $500 setup fee waived for <a href="https://www.podium.com/pawnleaders" rel="nofollow" target="_blank">Podium.  </a> Pawnleaders Magazine will be launching in March of 2020. For more information on signing up for a lifetime subscription go to: <a href="http://www.pawnleadersmagazine.com/" rel="nofollow" target="_blank">http://www.pawnleadersmagazine.com/</a>   To continue the discussion join the <a href="https://www.facebook.com/groups/pawnleaderspodcast/" rel="nofollow" target="_blank">Pawn Leaders Facebook community</a>   To access the Pawnleaders Special for Davids course go to: <a href="pawnleaders.com/customerservice" rel="noopener nofollow" target="_blank">pawnleaders.com/customerservice</a>

E104: Rockstar Customer Service with David Brownlee

Timothy Rub

Conversation: Timothy Rub and David Brownlee on Gehry's Master Plan - June 29, 2014