Claudiu Coltea's guest appearances

Claudiu Coltea

The Chief Customer Officer Human Duct Tape Show

CCW Digital: A Customer Service Online Platform

Shep Hyken

Tom Peters

Seth Godin

Horst Schulze

Dave Nelson

Jay Baer

Allison Pickens

Drew Neisser

Dan Heath

Alexis Smith

Simon T. Bailey

Sandy Miranda

Jon Herstein

Laura Evans

Jeff Allison

OwlTail

Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes everyone elses sandbox prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR- working on integrating data sets. Beyond that, CX works in every product and business line and across the organization to provide a more seamless experience for the customer. Claude and his team have set partnerships and looked at pain points setting up this truly transitional time where they’re attempting to get ahead of the customer- getting to a proactive state where they make the customer journey spectacular.

<p>Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes everyone elses sandbox prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR- working on integrating data sets. Beyond that, CX works in every product and business line and across the organization to provide a more seamless experience for the customer. Claude and his team have set partnerships and looked at pain points setting up this truly transitional time where they’re attempting to get ahead of the customer- getting to a proactive state where they make the customer journey spectacular.</p>

Ep.57: Claudiu Coltea

Claudiu is a perennial customer experience leader.  Accessing his ‘right brain/left brain’ skills so necessary for this role, he calls upon his background at Gallup, healthcare and his operational roles to lead customer experience as a transformation.  This is a distinction that we see in leaders who have successfully led operations along their path to leading global customer experience change management - and it greatly impacts the success of the work and the role.

<p>Claudiu is a perennial customer experience leader.  Accessing his ‘right brain/left brain’ skills so necessary for this role, he calls upon his background at Gallup, healthcare and his operational roles to lead customer experience as a transformation.  This is a distinction that we see in leaders who have successfully led operations along their path to leading global customer experience change management - and it greatly impacts the success of the work and the role.</p>

Transforming CX in Financial Services, With Claudiu Coltea - CB53