Erik Vogel's guest appearances

Erik Vogel

BriefingsDirect Podcasts

CX Conversations

Conversations with Masters: How to Better Understand Your Customers

Mike Miller

Vikas Bhambri

Daniel Rodriguez

John DiJulius

Matt Lombardi

Blake Morgan

Daniel Newman

Steve Richards

Matt Dixon

Stacy Sherman

James Dodkins

Jeanne Bliss

Peter Fader

Annette Franz

Dan Gingiss

OwlTail

Hear how Erik Vogel, Global Vice President, CX, Hewlett Packard Enterprise, is driving change internally while staying focused on the customer’s experience. He explains how his key pillars ensure that all CX improvement efforts are in alignment with customer expectations. Listen to real-world examples of how customer journey mapping and personas can help align and unify different teams to a common goal and vision.

Hear how Erik Vogel, Global Vice President, CX, Hewlett Packard Enterprise, is driving change internally while staying focused on the customer’s experience. He explains how his key pillars ensure that all CX improvement efforts are in alignment with customer expectations. Listen to real-world examples of how customer journey mapping and personas can help align and unify different teams to a common goal and vision.

Hear Erik Vogel, Global Vice President, CX, Hewlett Packard Enterprise

In this episode we talk with Digital Transformation Leader, Customer Experience Zealot, and Global Vice President at Hewlett Packard Enterprise, Erik Vogel. He gives us steps on how to deal with customers’ credit and how to protect yourselves from making the mistake of sending products before knowing what their credit is. It’s our job to make sure we don’t ruin the customer’s experience while putting up safeguards for ourselves. Erik gives us some tips on how to communicate effectively and make sure you’re all on the same page.About Erik 0:46Making their transition 3:59Some of the most surprising changes 10:31Their Metrics and Principles  20:08“If there’s any takeaway everybody watching this takes is, get the common model, the common taxonomy, and drive that into the organization so you’re all talking the same language. So when you have these discussions–cross B U, cross organization, at least you’re talking about it like this and not like this. You’re bringing it together and you’re talking about it from a common viewpoint.” 18:36

In this episode we talk with Digital Transformation Leader, Customer Experience Zealot, and Global Vice President at Hewlett Packard Enterprise, Erik Vogel. He gives us steps on how to deal with customers’ credit and how to protect yourselves from making the mistake of sending products before knowing what their credit is. It’s our job to make sure we don’t ruin the customer’s experience while putting up safeguards for ourselves. Erik gives us some tips on how to communicate effectively and make sure you’re all on the same page. About Erik 0:46 Making their transition 3:59 Some of the most surprising changes 10:31 Their Metrics and Principles 20:08 “If there’s any takeaway everybody watching this takes is, get the common model, the common taxonomy, and drive that into the organization so you’re all talking the same language. So when you have these discussions–cross B U, cross organization, at least you’re talking about it like this and not like this. You’re bringing it together and you’re talking about it from a common viewpoint.” 18:36

How to Move from a Product Strategy to a Customer-Obsessed Strategy | Erik Vogel

The next BriefingsDirect Voice of the Innovator discussion explores the latest insights into hybrid cloud strategies.   While many businesses recognize there’s a  hybrid cloud future, far fewer are...  Learn more about BriefingsDirect, Dana Gardner's blog, and other Interarbor Solutions services by visiting www.interarbor-solutions.com.

The next BriefingsDirect Voice of the Innovator discussion explores the latest insights into hybrid cloud strategies. While many businesses recognize there’s a hybrid cloud future, far fewer are... Learn more about BriefingsDirect, Dana Gardner's blog, and other Interarbor Solutions services by visiting <a href="http://www.interarbor-solutions.com" rel="nofollow" target="_blank">www.interarbor-solutions.com</a>.

HPE’s Erik Vogel on Key Factors for Driving Success in Hybrid Cloud Adoption and Optimization