Lara Caimi's guest appearances

Lara Caimi

The Official SaaStr Podcast: SaaS | Founders | Investors

FUTUREPROOF. 

Ecosystem Aces

Built By Humans

Emery Wells

David Cancel

Craig Walker

Klaviyo CEO

Tim Kopp

Cameron Deatsch

Auren Hoffman

Edith Harbaugh

Andrew Bialecki

Godard Abel

Amit Bendov

Ryan Barretto

Todd Olson

Rob Gonzalez

Jim Rose

OwlTail

ServiceNow: the best-kept secret in Silicon Valley. The company, led by the tenets of humility and hunger, has grown in orders of magnitude in the past 3 years. The longtime consultant turned Chief Customer and Partner Officer Lara Caimi joined Scott and Andrei on the show. In a world where every SaaS company claims to be customer-centric, Lara provides specific examples of how to truly embed this into the culture of a company.   Here are some quick takeaways: You need to be aware of the distinct phases of growth in a software company- at a certain point investing in customer success becomes more important than winning new clients. Be better than yesterday but realize that you are not as good as you will be tomorrow. Enterprises can and should learn from consumer-facing companies to understand how to put the customer first. Remote work is an important step toward the real democratization of talent.

ServiceNow: the best-kept secret in Silicon Valley. The company, led by the tenets of humility and hunger, has grown in orders of magnitude in the past 3 years. The longtime consultant turned Chief Customer and Partner Officer Lara Caimi joined Scott and Andrei on the show. In a world where every SaaS company claims to be customer-centric, Lara provides specific examples of how to truly embed this into the culture of a company. Here are some quick takeaways: <ul><li>You need to be aware of the distinct phases of growth in a software company- at a certain point investing in customer success becomes more important than winning new clients.</li> <li>Be better than yesterday but realize that you are not as good as you will be tomorrow.</li> <li>Enterprises can and should learn from consumer-facing companies to understand how to put the customer first.</li> <li>Remote work is an important step toward the real democratization of talent.</li></ul>

72: ServiceNow Chief Customer and Partner` Officer Lara Caimi -what enterprise software can learn from the consumer playbook

Lara Caimi is the Chief Customer and Partner Officer @ ServiceNow, the company that allows you the power to make work, work better. Prior to their IPO, ServiceNow raised funding from some of the best in the business including Sequoia Capital and Greylock. As for Lara, she joined ServiceNow in 2017 and spent 3 years as Chief Strategy Officer before assuming her current role just this month. Before ServiceNow Lara spent an incredible 17 years at Bain &amp; Co across a variety of different projects and roles.  In Today’s Episode We Discuss:  How Lara made her way into the world of ServiceNow and SaaS having spent an incredible 17 years at Bain &amp; Co? What does the role of Chief Strategy Officer really entail? How did the role change in Lara’s 3 years in the position? What is the optimal relationship between the Chief Strategy Officer and the CEO? How does Lara advise founders on when to hire their Chief Customer Officer?   How does Lara see the 4 phases of startup growth? What are the most challenging elements within each? How does one instil process and discipline without losing agility and speed? How does one set targets that are a stretch but also not a stretch too far? What is the right balance?  How does Lara think about what great change management looks like today? How does that change in a COVID world? How does Lara approach the right way to address enterprise customer communications? Why has that been made easier in COVID times?    Lara’s 60 Second SaaStr:  What would Lara most like to change in the world of SaaS today? What is the hardest element of Lara’s role with ServiceNow today? The biggest surprise for Lara internally since the start of COVID?   Read the full transcript on our blog: https://www.saastr.com/saastr-podcast-361-with-servicenow-chief-customer-and-partner-officer-lara-caimi/ If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr The future of work is here and digital automation is now essential for today’s workforce. Tools have improved, but companies are STILL using outdated and manual processes to conduct business. Enter Pipefy. Pipefy is a workflow management software that makes business processes such as purchasing, onboarding, and recruiting—hassle-free, so requesters, processors and managers are more efficient. Pipefy seamlessly integrates with other tools in your toolchain to ensure a completely automated experience with a low to no code implementation. Dispersed or remote team members? NO PROBLEM! Pipefy can automate your requests from anywhere. Scroll over to  pipefy.com/saastr to try it out and get 10% off your first 3 months. Empower your teams everywhere with Pipefy.

<a href="https://www.linkedin.com/in/lara-caimi-0024563/" rel="nofollow" target="_blank">Lara Caimi</a> is the Chief Customer and Partner Officer @ <a href="https://www.servicenow.com/" rel="nofollow" target="_blank">ServiceNow</a>, the company that allows you the power to make work, work better. Prior to their IPO, ServiceNow raised funding from some of the best in the business including Sequoia Capital and Greylock. As for Lara, she joined ServiceNow in 2017 and spent 3 years as Chief Strategy Officer before assuming her current role just this month. Before ServiceNow Lara spent an incredible 17 years at Bain &amp; Co across a variety of different projects and roles.  In Today’s Episode We Discuss: <ul> <li>How Lara made her way into the world of ServiceNow and SaaS having spent an incredible 17 years at Bain &amp; Co?</li> <li>What does the role of Chief Strategy Officer really entail? How did the role change in Lara’s 3 years in the position? What is the optimal relationship between the Chief Strategy Officer and the CEO? How does Lara advise founders on when to hire their Chief Customer Officer?  </li> <li>How does Lara see the 4 phases of startup growth? What are the most challenging elements within each? How does one instil process and discipline without losing agility and speed? How does one set targets that are a stretch but also not a stretch too far? What is the right balance? </li> <li>How does Lara think about what great change management looks like today? How does that change in a COVID world? How does Lara approach the right way to address enterprise customer communications? Why has that been made easier in COVID times?  </li> </ul> Lara’s 60 Second SaaStr: <ol> <li>What would Lara most like to change in the world of SaaS today?</li> <li>What is the hardest element of Lara’s role with ServiceNow today?</li> <li>The biggest surprise for Lara internally since the start of COVID? </li> </ol> Read the full transcript on our blog: <a href="https://www.saastr.com/saastr-podcast-361-with-servicenow-chief-customer-and-partner-officer-lara-caimi/" rel="nofollow" target="_blank">https://www.saastr.com/saastr-podcast-361-with-servicenow-chief-customer-and-partner-officer-lara-caimi/</a> If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: <a href="https://twitter.com/jasonlk" rel="nofollow" target="_blank">Jason Lemkin</a> <a href="https://twitter.com/HarryStebbings" rel="nofollow" target="_blank">Harry Stebbings</a> <a href="https://twitter.com/saastr" rel="nofollow" target="_blank">SaaStr</a> The future of work is here and digital automation is now essential for today’s workforce. Tools have improved, but companies are STILL using outdated and manual processes to conduct business. Enter Pipefy. Pipefy is a workflow management software that makes business processes such as purchasing, onboarding, and recruiting—hassle-free, so requesters, processors and managers are more efficient. Pipefy seamlessly integrates with other tools in your toolchain to ensure a completely automated experience with a low to no code implementation. Dispersed or remote team members? NO PROBLEM! Pipefy can automate your requests from anywhere. Scroll over to <a href="http://pipefy.com/saastr" rel="noopener nofollow" target="_blank"> pipefy.com/saastr</a> to try it out and get 10% off your first 3 months. Empower your teams everywhere with Pipefy.

SaaStr 361: The 4 Phases of Company Growth & What Breaks At Each Stage, How To Instill Process with Scale Without Adding Barriers and What Great Change Management in a COVID World Looks Like with Lara Caimi, Chief Customer and Partner Officer @ ServiceNow