Arjun Devgan's guest appearances

Arjun Devgan

Helping Sells Radio

Strikedeck Radio: Customer Success Live

Humans of SaaS

Customer Success Leader

Building Culture

Ari Hoffman

Keri Keeling

Donna Weber

Irene Lefton

Sunil Joseph

Bill Cushard

Kristen Hayer

Mike Sasaki

Cairo Amani

Lauren Costella

Shreesha Ramdas

Boaz Maor

Emily Garza

Chad Horenfeldt

Diana De Jesus

OwlTail

Arjun Devgan is the VP and global head of customer success at Amplitude, an innovative company that’s helping businesses manage and optimize innovation efforts with its digital optimization system. In this episode, Arjun and Ben discuss Arjun’s efforts to raise awareness about invisible disabilities, and how we can all empower one another to speak up about our vulnerabilities.

Arjun Devgan is the VP and global head of customer success at Amplitude, an innovative company that’s helping businesses manage and optimize innovation efforts with its digital optimization system. In this episode, Arjun and Ben discuss Arjun’s efforts to raise awareness about invisible disabilities, and how we can all empower one another to speak up about our vulnerabilities.

Making the Invisible Visible (with Arjun Devgan, VP and Global Head of Success at Amplitude)

Kristen is joined by Arjun Devgan, the VP of Global Customer Success &amp; Services at Percolate in San Francisco. Arjun is passionate about product adoption, how change management is a critical aspect of adoption, and what Customer Success professionals can do to facilitate change.

Ep 44 - Arjun Devgan, VP of Global Customer Success at Percolate

Here is the question of the day: "How far do you go to help a customer adopt your software?" I ask this question to many of our guests, and there isn't one right answer. As you can imagine, there are many answers. In other words, "It depends." My favorite answer now comes from Arjun Devgan, VP of global customer success and services at Percolate. His answer is to create a methodology for adopting the software and then publish an eBook describing it and also publishing tools customers can use during their implementation or digital transformation.  This is just like the question I received after my talk at CS100 Summit 2018 run by ClientSuccess about what courses one should start building if there is nothing today. The second course topic I suggested is to create a course on your rollout methodology. The idea is to help a customer with a proven process for getting up and running on your software. Presumably, you have such a process. Why not teach customers how to do it? Percolate codified their process in "The Percolate Adoption Framework." Which anyone can download. Take a look. It will inspire you. The Percolate Adoption Framework: https://learn.percolate.com/software-adoption-framework-enterprise-percolate/# Arjun's Gainsight Blog, "The Customer Success Identity Crisis." https://www.gainsight.com/blog/customer-success-identity-crisis/ Arjun on Linkedin: https://www.linkedin.com/in/arjundevgan/ Arjun on Twitter: https://twitter.com/arjun_devgan Arjun at Percolate: https://percolate.com/team# This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Here is the question of the day: "How far do you go to help a customer adopt your software?" I ask this question to many of our guests, and there isn't one right answer. As you can imagine, there are many answers. In other words, "It depends." My favorite answer now comes from Arjun Devgan, VP of global customer success and services at Percolate. His answer is to create a methodology for adopting the software and then publish an eBook describing it and also publishing tools customers can use during their implementation or digital transformation.  This is just like the question I received after my talk at CS100 Summit 2018 run by ClientSuccess about what courses one should start building if there is nothing today. The second course topic I suggested is to create a course on your rollout methodology. The idea is to help a customer with a proven process for getting up and running on your software. Presumably, you have such a process. Why not teach customers how to do it? Percolate codified their process in "The Percolate Adoption Framework." Which anyone can download. Take a look. It will inspire you. The Percolate Adoption Framework: <a href="https://learn.percolate.com/software-adoption-framework-enterprise-percolate/" rel="nofollow" target="_blank">https://learn.percolate.com/software-adoption-framework-enterprise-percolate/#</a> Arjun's Gainsight Blog, "The Customer Success Identity Crisis." <a href="https://www.gainsight.com/blog/customer-success-identity-crisis/" rel="nofollow" target="_blank">https://www.gainsight.com/blog/customer-success-identity-crisis/</a> Arjun on Linkedin: <a href="https://www.linkedin.com/in/arjundevgan/" rel="nofollow" target="_blank">https://www.linkedin.com/in/arjundevgan/</a> Arjun on Twitter: <a href="https://twitter.com/arjun_devgan" rel="nofollow" target="_blank">https://twitter.com/arjun_devgan</a> Arjun at Percolate: <a href="https://percolate.com/team" rel="nofollow" target="_blank">https://percolate.com/team#</a> This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit <a href="https://helpingsells.substack.com?utm_medium=podcast&amp;utm_campaign=CTA_1" rel="nofollow" target="_blank">helpingsells.substack.com</a>

090: Arjun Devgan Do You Have an Adoption Framework to Help Your Customers?