Brittany Schindler's guest appearances

Brittany Schindler

Remarkable Results Radio Podcast

Maximum Octane

Scott Brown

Mike Bennett

Mike Michalowicz

Jay Goninen

Bill Nalu

Frank Leutz

Charlene Parlett

Jimmy Lea

Aden McDonnell

Tom Grady

Chris Della Bella

Karen Manelas

Randy Pickering

Dave Kusa

Hunt Demarest

OwlTail

Service Advisors are the bridge between external customers and service technicians. They transfer customers' doubts and concerns to the technicians and determine the repair timeline. For the most part, Service Advisors have the last word on which internal customers should be sent home when they are not helping achieve the levels of excellence required.  Our guest, Brittany Schindler, GM at Rod's Japanese Auto Care, realized there was another way to ensure their Service Advisors do what they need to do for external customers to say yes, and work with technicians as a team to be the best shop in town: training. She has over 10 years of experience in the industry and is the recipient of the AAPEX 2021 Service Advisor of the Year Award. In this episode, we talk about the workforce's growing tendency of switching jobs every 5 years, the new paradigm where the competition is not between companies but between industries, and how shop owners are dealing with it. Brittany shared her thoughts on the importance of leadership training for every internal customer, not only for leaders, and how she ensures employees use it to grow and improve their contribution to the company. We also talk about Service Advisor's role, Brittany's strategies to enhance their performance, and more.  Tune in to episode 16 of Maximum Octane, and grasp a different perspective from Service Advisors' role, relevance, and proper training. Some Questions I Ask:You are huge on training. It's one of the most important things we can do for internal customers, and it also benefits external customers. What are some of the things that you do with training? And why is it so important to you? (7:54)When you send anybody in your company for training to ensure they got something out of it, what are the things? (11:24)You train everybody to be a leader. Could you talk a bit about that? (14:23)In This Episode, You Will Learn:Brittany comments on industries competing between them to attract internal customers (4:37)About Brittany's love for training and its positive impact on every internal customer performance (7:36)Why Brittany treats every internal customer as a leader (14:05)About why Brittany decided to build a giant toolbox for the company's Service Advisors (19:01)The importance of scripts and role-playing in training (28:15)Resources:Rod's Japanese Auto Care websiteRod's Japanese Auto Care FacebookRod's Japanese Auto Care InstagramLet's connect:LinkedInFacebookEmail: mopodcast@autotraining.net See acast.com/privacy for privacy and opt-out information.

Service Advisors are the bridge between external customers and service technicians. They transfer customers' doubts and concerns to the technicians and determine the repair timeline. For the most part, Service Advisors have the last word on which internal customers should be sent home when they are not helping achieve the levels of excellence required.  Our guest, Brittany Schindler, GM at Rod's Japanese Auto Care, realized there was another way to ensure their Service Advisors do what they need to do for external customers to say yes, and work with technicians as a team to be the best shop in town: training. She has over 10 years of experience in the industry and is the recipient of the AAPEX 2021 Service Advisor of the Year Award. In this episode, we talk about the workforce's growing tendency of switching jobs every 5 years, the new paradigm where the competition is not between companies but between industries, and how shop owners are dealing with it. Brittany shared her thoughts on the importance of leadership training for every internal customer, not only for leaders, and how she ensures employees use it to grow and improve their contribution to the company. We also talk about Service Advisor's role, Brittany's strategies to enhance their performance, and more.  Tune in to episode 16 of Maximum Octane, and grasp a different perspective from Service Advisors' role, relevance, and proper training. Some Questions I Ask:<ul><li>You are huge on training. It's one of the most important things we can do for internal customers, and it also benefits external customers. What are some of the things that you do with training? And why is it so important to you? (7:54)</li><li>When you send anybody in your company for training to ensure they got something out of it, what are the things? (11:24)</li><li>You train everybody to be a leader. Could you talk a bit about that? (14:23)</li></ul> In This Episode, You Will Learn:<ul><li>Brittany comments on industries competing between them to attract internal customers (4:37)</li><li>About Brittany's love for training and its positive impact on every internal customer performance (7:36)</li><li>Why Brittany treats every internal customer as a leader (14:05)</li><li>About why Brittany decided to build a giant toolbox for the company's Service Advisors (19:01)</li><li>The importance of scripts and role-playing in training (28:15)</li></ul> Resources:<ul><li>Rod's Japanese Auto Care <a href="https://japaneseautocare.com/" rel="noopener noreferrer nofollow" target="_blank">website</a></li><li>Rod's Japanese Auto Care <a href="https://www.facebook.com/RJAC02/" rel="noopener noreferrer nofollow" target="_blank">Facebook</a></li><li>Rod's Japanese Auto Care <a href="https://www.instagram.com/rodsjapaneseautocare/" rel="noopener noreferrer nofollow" target="_blank">Instagram</a></li></ul> Let's connect:<ul><li><a href="https://www.linkedin.com/in/hickeykim/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a></li><li><a href="https://www.facebook.com/kim.hickey.167" rel="noopener noreferrer nofollow" target="_blank">Facebook</a></li><li>Email: mopodcast@autotraining.net</li></ul> See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for privacy and opt-out information.

Treating Every Internal Customer As A Leader with Brittany Schindler

Brittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes HERE Key Talking Points  No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI’s, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business.   Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn’t know anything about cars can understand and learn about their vehicle. Add “what happens if you don’t do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in.   Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won’t grow and be behind.   Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart   Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs  Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

Brittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes <a href="https://remarkableresults.biz/?s=%22brittany+schindler%22" rel="nofollow" target="_blank">HERE</a> Key Talking Points <ul> <li>No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI’s, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business.</li> </ul> <ul> <li>Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn’t know anything about cars can understand and learn about their vehicle. Add “what happens if you don’t do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in.</li> </ul> <ul> <li>Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won’t grow and be behind.</li> </ul> <ul> <li>Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart</li> </ul> <ul> <li>Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs</li> </ul> Connect with the show: <a href="http://youtube.com/carmcapriotto" rel="nofollow" target="_blank">Subscribe on YouTube</a> <a href="https://remarkableresults.biz/episodes" rel="nofollow" target="_blank">Visit us on the Web</a> <a href="https://www.facebook.com/RemarkableResultsPodcast" rel="nofollow" target="_blank">Follow on Facebook</a> <a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Become an Insider</a> <a href="https://www.buymeacoffee.com/carm" rel="noopener nofollow" target="_blank">Buy me a coffee</a> <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">Important Books</a> <a href="https://aftermarketradionetwork.com/" rel="nofollow" target="_blank">Aftermarket Radio Network</a> Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at <a href="https://getshopware.com/carm" rel="noopener nofollow" target="_blank">getshopware.com/carm</a>

Creating Lifetime Customers - Brittany Schindler [RR 684]

Bruce Howes

https://www.youtube.com/watch?v=RgJLWoYPx1w  Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA. Brittany's previous episodes HERE Virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Bruce's previous episodes HERE Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?       Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

<a href="https://www.youtube.com/watch?v=RgJLWoYPx1w" rel="nofollow" target="_blank">https://www.youtube.com/watch?v=RgJLWoYPx1w</a> <ul> <li>Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA. Brittany's previous episodes <a href="https://remarkableresults.biz/?s=Brittany+Schindler" rel="noopener nofollow" target="_blank">HERE</a></li> <li>Virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Bruce's previous episodes <a href="https://remarkableresults.biz/?s=Bruce+Howe" rel="noopener nofollow" target="_blank">HERE</a></li> <li>Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?</li> </ul>   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="noopener nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Brittany Schindler and Bruce Howes [AW 066]