Jenna Tanenbaum's guest appearances

Jenna Tanenbaum

Gap to Great

Personal Record

Retention Talk

Janna Bastow

Aaron Miller

Abby Falik

James Lawrence

Tina Muir

Jason Fitzgerald

Matt Long

Julia Wojnar

John Honerkamp

Michael Clarke

Angela Naeth

Glenn Hartrick

Adam Hempenstall

Andrew Griffiths

Scott Douglas

OwlTail

Check out the full writeup here.Topics discussed in this episode:Utilizing Social ProofSearch your company name, a hashtag, or other key phrases on twitter to see what folks are saying about you. Automation and outsourcing is your friend here if the operation becomes too time intensive. Otherwise set up a time periodically to review any social proof that is out there.Implementing exit surveys to figure out reasons for churnThere are all sorts of reasons folks will stop using your product. Adding a little bit of friction to the cancellation process can have a big impact on unlocking retention solutions. In the case of Jenna and Who Gives a Crap, some folks may just be re-engaging in a non-subscription manner.Communicate early and oftenThe team at Who Gives a Crap makes sure to stay on top of their delinquent churn with dunning emails. When they noticed a high churn rate in Australia, they did some digging and found out that the hyperlink to update payment systems wasn’t working. Fortunately they caught it early due to consistent tracking and checking in with their metrics.This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space. 

Check out the full writeup <a href="https://www.profitwell.com/recur/all/rtn-jenna-tanenbaum-leverage-cancellations" rel="noreferrer noopener nofollow" target="_blank">here</a>.<h1>Topics discussed in this episode:</h1>Utilizing Social Proof<ul><li>Search your company name, a hashtag, or other key phrases on twitter to see what folks are saying about you. Automation and outsourcing is your friend here if the operation becomes too time intensive. Otherwise set up a time periodically to review any social proof that is out there.</li></ul>Implementing exit surveys to figure out reasons for churn<ul><li>There are all sorts of reasons folks will stop using your product. Adding a little bit of friction to the cancellation process can have a big impact on unlocking retention solutions. In the case of Jenna and Who Gives a Crap, some folks may just be re-engaging in a non-subscription manner.</li></ul>Communicate early and often<ul><li>The team at Who Gives a Crap makes sure to stay on top of their delinquent churn with dunning emails. When they noticed a high churn rate in Australia, they did some digging and found out that the hyperlink to update payment systems wasn’t working. Fortunately they caught it early due to consistent tracking and checking in with their metrics.</li></ul>This is a <a href="https://www.profitwell.com/recur" rel="noreferrer noopener nofollow" target="_blank">ProfitWell Recur</a> production—the first media network dedicated entirely to the SaaS and subscription space.

How to leverage cancellations | Who Gives A Crap's Jenna Tanenbaum

Find out more about Green Blender on their website or you can like them on Facebook and follow them on Twitter and Instagram. Use Promo Code PERSONALRECORD and get $20 off of your first box of Green Blender. Check out Jenna on Twitter, Instagram and Facebook. Check out Personal Record on Twitter, Instagram Facebook and our website.  Email us with any questions, comments or concerns. Also check out Trimara Sports races at a NYC park near you to set your next personal record.  Whether you run a 10k or a half marathon Trimara Sports has a race for you.   And special thank you to Shawn Manigly of Hotel 137 Entertainment, Miriam Weiskind at MdoubleU for her logos and art work and Renee Mudd Web Design for all of her special contributions.

Find out more about Green Blender on their <a href="https://greenblender.com" rel="nofollow" target="_blank">website</a> or you can like them on <a href="https://www.facebook.com/greenblender/" rel="nofollow" target="_blank">Facebook</a> and follow them on <a href="https://twitter.com/greenblender" rel="nofollow" target="_blank">Twitter</a> and <a href="https://www.instagram.com/green_blender/" rel="nofollow" target="_blank">Instagram</a>. Use Promo Code PERSONALRECORD and get $20 off of your first box of Green Blender. Check out Jenna on <a href="https://twitter.com/urbanfitopia" rel="nofollow" target="_blank">Twitter</a>, <a href="https://www.instagram.com/jennatanenbaum/" rel="nofollow" target="_blank">Instagram</a> and <a href="https://www.facebook.com/jenna.tanenbaum" rel="nofollow" target="_blank">Facebook</a>. Check out Personal Record on <a href="https://twitter.com/Pers_Rec_Pod" rel="nofollow" target="_blank">Twitter</a>, <a href="https://instagram.com/personalrecordpodcast/" rel="nofollow" target="_blank">Instagram</a> <a href="https://www.facebook.com/PersonalRecordPodcast/" rel="nofollow" target="_blank">Facebook</a> and our <a href="https://www.personalrecordpodcast.com" rel="nofollow" target="_blank">website</a>.  <a href="mailto:tim@personalrecordpodcast.com">Email</a> us with any questions, comments or concerns. Also check out <a href="http://www.trimarasports.com/index.html" rel="nofollow" target="_blank">Trimara Sports</a> races at a NYC park near you to set your next personal record.  Whether you run a 10k or a half marathon Trimara Sports has a race for you.   And special thank you to <a href="mailto:shawn.manigly@gmail.com">Shawn Manigly</a> of Hotel 137 Entertainment, Miriam Weiskind at <a href="http://www.mdoubleu.com" rel="nofollow" target="_blank">MdoubleU</a> for her logos and art work and <a href="http://reneemudd.com" rel="nofollow" target="_blank">Renee Mudd Web Design</a> for all of her special contributions.

Jenna Tanenbaum: President and Co-Founder of Green Blender

If you're thinking about someday starting a company, or are concerned about jumping ship from your current spot in life, this one is for you. Jenna Tanenbaum co-founded GreenBlender, a smoothie delivery company that started in New York City. After graduating high school early and backpacking her way through South America before college, Jenna ended up following a pretty traditional path to business school and a corporate career. But, never one to settle for the status quo, she quickly created her own destiny and followed her heart to greener grasses. Full show notes available: andreawien.com/jenna-tanenbaum Don't forget to subscribe and rate the show! I read every comment, and would love to hear your thoughts on how it's progressing. 

If you're thinking about someday starting a company, or are concerned about jumping ship from your current spot in life, this one is for you. Jenna Tanenbaum co-founded GreenBlender, a smoothie delivery company that started in New York City. After graduating high school early and backpacking her way through South America before college, Jenna ended up following a pretty traditional path to business school and a corporate career. But, never one to settle for the status quo, she quickly created her own destiny and followed her heart to greener grasses. Full show notes available: <a href="http://andreawien.com/jenna-tanenbaum" rel="nofollow" target="_blank">andreawien.com/jenna-tanenbaum</a> Don't forget to subscribe and rate the show! I read every comment, and would love to hear your thoughts on how it's progressing.

Launching Lean and Fitness Philosophy with the Founder of GreenBlender, Jenna Tanenbaum