Kelley Kurtzman's guest appearances

Kelley Kurtzman

CCW Digital: A Customer Service Online Platform

Brian Johnson

Harley Davidson

Alexis Smith

Laura Evans

Jeff Allison

Shep Hyken

Jim White

James Potter

MICHAEL LEVITT

Chris Dotson

Mark Beaumont

Beju Shah

Jamie Campbell

Margot Dear

Nick Muir

OwlTail

Leigh Roach

Jim Iyoob

In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston &amp; Murphy's empowering contact center culture.

<p>In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston &amp; Murphy's empowering contact center culture.</p>

Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy