7 Podcast Episodes
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Get ready to dive into the newest episode of our podcast, where we had an engaging and insightful conversation with the ... Read more
29 May 2023
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59mins
Jim Iyoob at the intersection of AI and CX - Episode #16
Jim Iyoob at the intersection of AI and CX - Episode #16
In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.... Read more
22 Jun 2022
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1hr
Growing the Next Generation of Leaders with Jim Iyoob
Growing the Next Generation of Leaders with Jim Iyoob
Mentoring isn’t just talk at Etech Global Services. With a formal program that promoted over 300 people last year, Jim I... Read more
5 Apr 2022
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18mins
Servant Leadership and Company Culture with Jim Iyoob
Servant Leadership and Company Culture with Jim Iyoob
When your company has a Dean of Leadership Development and twelve Character Commitments, you know they take servant lead... Read more
1 Mar 2022
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27mins
Jim Iyoob: Make a Remarkable Difference
Jim Iyoob: Make a Remarkable Difference
Want to make a 'remarkable difference' and hear why TITLE means nothing in leadership? That is what this guest believes ... Read more
19 Feb 2020
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29mins
Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy
Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy
In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob ... Read more
21 Mar 2019
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19mins
Ep.70: Jim Thomsen & Jim Iyoob
Ep.70: Jim Thomsen & Jim Iyoob
This week's guests do not represent identical organizations. They do, however, share a passion for the customer experie... Read more
16 Aug 2018
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28mins