Jim Iyoob

7 Podcast Episodes

Master Call Center Customer Service in the Digital Age: Jim Iyoob

Master Call Center Customer Service in the Digital Age: Jim Iyoob

Get ready to dive into the newest episode of our podcast, where we had an engaging and insightful conversation with the ... Read more

29 May 2023

59mins

Jim Iyoob at the intersection of AI and CX - Episode #16

Jim Iyoob at the intersection of AI and CX - Episode #16

In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.... Read more

22 Jun 2022

1hr

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Growing the Next Generation of Leaders with Jim Iyoob

Growing the Next Generation of Leaders with Jim Iyoob

Mentoring isn’t just talk at Etech Global Services. With a formal program that promoted over 300 people last year, Jim I... Read more

5 Apr 2022

18mins

Servant Leadership and Company Culture with Jim Iyoob

Servant Leadership and Company Culture with Jim Iyoob

When your company has a Dean of Leadership Development and twelve Character Commitments, you know they take servant lead... Read more

1 Mar 2022

27mins

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Jim Iyoob: Make a Remarkable Difference

Jim Iyoob: Make a Remarkable Difference

Want to make a 'remarkable difference' and hear why TITLE means nothing in leadership? That is what this guest believes ... Read more

19 Feb 2020

29mins

Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy

Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy

In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob ... Read more

21 Mar 2019

19mins

Ep.70: Jim Thomsen & Jim Iyoob

Ep.70: Jim Thomsen & Jim Iyoob

This week's guests do not represent identical organizations.  They do, however, share a passion for the customer experie... Read more

16 Aug 2018

28mins

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