Noa Danon's guest appearances

Noa Danon

Crack the Customer Code

Amazing Business Radio

Doug Sandler

Jeff Gothelf

Chase Clemons

Jay Baer

Marilyn Suttle

Stan Phelps

John DiJulius

Shep Hyken

Jeff Toister

Tiffani Bova

Melissa Agnes

Jesse Cole

Neen James

Joseph Michelli

Matt Dixon

OwlTail

Personalization and Creativity in Customer ExperienceShep Hyken interviews Noa Danon, Co-Founder and CEO of EverAfter. She has extensive experience leading Product and User Experience teams. They discuss how organizations businesses can ensure customer renewals and expansion by creating personalized customer experiences. Top Takeaways:·      The customer who makes the decision to buy a product may not be the same person who uses the product. Businesses need to get to know and personalize the experience for both types of customers. ·      Businesses may start focusing on one type buyer persona but as they scale, they will need to create different types of experiences or services for different types of people. ·      You don't need to be Amazon to create a personalized experience. Most of the time, it only takes a few questions to figure out what is important to your customers and personalize your offerings to them. ·      Companies need data about their customers so they can continue to automate and personalize customer experiences even as they scale.·      Data helps with personalization both in sales and in customer service. The more you know about your customers, the more personalized the support that you can provide can be. This creates a confidence between the customers and the business.·      Leaders need to create an environment that encourages front line employees to bring ideas on how to make the customer experience better. Quote:“Every business is a subscription business. Whether it is a typical subscription renewal of the customer deciding to continue to do business with the business, the goal is to make sure your customers come back instead of going to a competitor.”About:Noa Danon is the Co-Founder and CEO of EverAfter. Noa’s vision for EverAfter was heavily influenced by her experiences as a product manager, where she observed the disconnect between the user and product experience. EverAfter was created exactly to meet that need, allowing companies to personalize the customer experience beginning with the initial contract all the way through renewal and expansion.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Personalization and Creativity in Customer ExperienceShep Hyken interviews Noa Danon, Co-Founder and CEO of <a href="https://www.everafter.ai/" rel="nofollow" target="_blank">EverAfter</a>. She has extensive experience leading Product and User Experience teams. They discuss how organizations businesses can ensure customer renewals and expansion by creating personalized customer experiences. Top Takeaways:·      The customer who makes the decision to buy a product may not be the same person who uses the product. Businesses need to get to know and personalize the experience for both types of customers. ·      Businesses may start focusing on one type buyer persona but as they scale, they will need to create different types of experiences or services for different types of people. ·      You don't need to be Amazon to create a personalized experience. Most of the time, it only takes a few questions to figure out what is important to your customers and personalize your offerings to them. ·      Companies need data about their customers so they can continue to automate and personalize customer experiences even as they scale.·      Data helps with personalization both in sales and in customer service. The more you know about your customers, the more personalized the support that you can provide can be. This creates a confidence between the customers and the business.·      Leaders need to create an environment that encourages front line employees to bring ideas on how to make the customer experience better. Quote:“Every business is a subscription business. Whether it is a typical subscription renewal of the customer deciding to continue to do business with the business, the goal is to make sure your customers come back instead of going to a competitor.” About:Noa Danon is the Co-Founder and CEO of <a href="https://www.everafter.ai/" rel="nofollow" target="_blank">EverAfter</a>. Noa’s vision for EverAfter was heavily influenced by her experiences as a product manager, where she observed the disconnect between the user and product experience. EverAfter was created exactly to meet that need, allowing companies to personalize the customer experience beginning with the initial contract all the way through renewal and expansion.<a href="https://hyken.com/" rel="nofollow" target="_blank">Shep Hyken</a> is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of <a href="http://amazingbusinessradio.com/" rel="nofollow" target="_blank">Amazing Business Radio</a>. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Creating Personalized Experiences at Scale Featuring Noa Danon

In this special sponsored episode, we’re talking with Noa Danon, Co-Founder and CEO at EverAfter.ai. Thank you to EverAfter for sponsoring this episode.We’ve talked a lot about Artificial Intelligence (AI) on this podcast. But often we’re talking about it in a consumer-facing context. Our conversation with Noa Danon explores concepts that apply beyond the typical Business-to-Consumer (B2C) relationship. What's really interesting is how EverAfter uses the data they have to strengthen the relationship with Business-to-Business (B2B) customers, which can be really challenging. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special sponsored episode, we’re talking with Noa Danon, Co-Founder and CEO at <a href="http://EverAfter.ai" rel="nofollow" target="_blank">EverAfter.ai</a>. Thank you to EverAfter for sponsoring this episode. We’ve talked a lot about Artificial Intelligence (AI) on this podcast. But often we’re talking about it in a consumer-facing context. Our conversation with Noa Danon explores concepts that apply beyond the typical Business-to-Consumer (B2C) relationship. What's really interesting is how EverAfter uses the data they have to strengthen the relationship with Business-to-Business (B2B) customers, which can be really challenging. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Bonus Episode: Noa Danon