Nancy Porte's guest appearances

Nancy Porte

Fast Leader Show | The Show for the Customer-centric Leader

All Things Considered CX with Bob Azman

Delighted Customers Podcast

Joseph Michelli

Annette Franz

David Wachs

Roy Atkinson

Colin D Ellis

Scott Warrick

Darrin Poole

Diana Oreck

Judd Hoekstra

Bill Munn

Edwina Cowell

Sean Hawkins

Doug Woodard

Debi Mongan

Gabe Alves

OwlTail

In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA.  Nancy discusses 3 important topics:1. Why gaining the support of executives is critical and how you might go about achieving that.2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association.  3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village.  She also talks about how she applies customer experience principles to help operationalize CX.

In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA.   Nancy discusses 3 important topics: 1. Why gaining the support of executives is critical and how you might go about achieving that. 2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association.   3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village.  She also talks about how she applies customer experience principles to help operationalize CX.

CX Week Special Edition: Gaining Executive Support & CXPA Benefits with Board Chair Nancy Porte

Nancy Porte is the Vice President of Global Customer Experience for Verint. She focuses on bringing the voice of the customer into the organization and developing strategies to increase customer satisfaction, loyalty and retention. She has experience in developing differentiated customer experience through cross-functional collaboration and employee engagement programs. She is a Certified Customer Experience Professional (CCXP) and, as a customer experience thought leader, is a primary contributor to the Verint blog and a regular speaker at industry conferences.

Nancy Porte is the Vice President of Global Customer Experience for Verint. She focuses on bringing the voice of the customer into the organization and developing strategies to increase customer satisfaction, loyalty and retention. She has experience in developing differentiated customer experience through cross-functional collaboration and employee engagement programs. She is a Certified Customer Experience Professional (CCXP) and, as a customer experience thought leader, is a primary contributor to the Verint blog and a regular speaker at industry conferences.

Nancy Porte, VP CX, Verint; Vice Chair CXPA 

Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.

Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.

114: Nancy Porte: I felt it in my bones