Chris Poad's guest appearances

Chris Poad

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

Data Driven CX

Alexander Wang

John Roberts

Mark Wright

Richard Hammond

Robin Phillips

Natalie Berg

Orlebar Brown

Harvey Nichols

Chris Conway

Martin Newman

Alexandre Meerson

Graham Wilson

Sweaty Betty

David Kohn

Krishna Motukuri

OwlTail

Knowing your customer is a hygiene factor these days. Next you need to deliver on your promises and the expectations of your customer, whether it is the promise of your brand, something very concrete like the delivery time, or being able to infer customer needs and predict the next best offer. The pandemic and other macro forces are only accelerating the trends we were already seeing in retail; growth of online sales, the need to create intuitive experiences, and increased competition. This episode explores: ·      How data informs customer experience as well as other key business processes ·      Using data and AI to address key challenges such as availability  ·      The importance of making data available to everyone and build a culture of curiosity  ·      How data teams, with the backing of executives, can truly help the business leverage data, rather than monopolizing data  Some resources to learn more: Blog:Announcing the Informatica Intelligent Data Management Cloud for Retail E-book:Rethink Retail with Seamless, Data-Driven Customer Experiences Customer story e-book:Unleashing the Power of DataInformatica Retail SolutionsInformatica and GoogleConnect with Chris on Linkedin 

Knowing your customer is a hygiene factor these days. Next you need to deliver on your promises and the expectations of your customer, whether it is the promise of your brand, something very concrete like the delivery time, or being able to infer customer needs and predict the next best offer.  The pandemic and other macro forces are only accelerating the trends we were already seeing in retail; growth of online sales, the need to create intuitive experiences, and increased competition.  This episode explores:  ·       How data informs customer experience as well as other key business processes  ·       Using data and AI to address key challenges such as availability   ·       The importance of making data available to everyone and build a culture of curiosity   ·       How data teams, with the backing of executives, can truly help the business leverage data, rather than monopolizing data  Some resources to learn more: Blog: <a href="https://www.informatica.com/blogs/announcing-the-informatica-intelligent-data-management-cloud-for-retail.html" rel="nofollow" target="_blank">Announcing  the Informatica Intelligent Data Management Cloud for Retail</a> E-book: <a href="https://www.informatica.com/lp/how-to-reimagine-retail-commerce-with-cloud-data-management_4360.html" rel="nofollow" target="_blank">Rethink  Retail with Seamless, Data-Driven Customer Experiences</a> Customer story e-book: <a href="https://www.informatica.com/content/dam/informatica-com/en/collateral/ebook/innovation-award-customer-advocacy_ebook_3905.pdf" rel="nofollow" target="_blank">Unleashing  the Power of Data</a> <a href="https://www.informatica.com/solutions/industry-solutions/retail.html?utm_source=google&amp;utm_medium=organic_social&amp;utm_campaign=22Q2-M-NRFL-EPN-SOL-NS-GGL-CG-IP-EBK-RET-RetailABM-30MY22-0-E&amp;utm_country=uki&amp;utm_creative=Awareness&amp;utm_journey=ecosystem&amp;utm_cost=cpm" rel="nofollow" target="_blank">Informatica  Retail Solutions</a><a href="https://www.informatica.com/solutions/explore-ecosystems/google-cloud-platform.html" rel="nofollow" target="_blank">Informatica and Google</a> <a href="https://www.linkedin.com/in/chrispoad/" rel="nofollow" target="_blank">Connect  with Chris on Linkedin</a>

With Guest Chris Poad: Data Driven CX in the Retail industry.

Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has returned to the UK to take up the reins at Tesco's online activities - just in time to be in the eye of the COVID storm!  We segue from his career to the Tesco response - an impressive and sustained activity at scale - and we learn about the values that drove the work, the decision-making approaches, and how the team runs under such great pressure. The interview is chock-full of insights, expressed with clarity and openness - it's a privileged view inside Tesco at a defining time. There are too many quotable nuggets to list here, but the title of this podcast references a perceptive classification of decision-making - jump to 22m10s if you can't bear to wait! It's worth it. Our thanks to Chris for giving us so much time, and we'll pick up with him again post-Christmas to see how the peak-upon-peak of trading turned out.   Run time: 38 minutesINFORMATION:Chris Poad: https://www.linkedin.com/in/chrispoad/ Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/ Recorded remotely and at Spiritland Studios, UK. Episode photo credit: Ian Jindal.

Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has returned to the UK to take up the reins at Tesco's online activities - just in time to be in the eye of the COVID storm!  We segue from his career to the Tesco response - an impressive and sustained activity at scale - and we learn about the values that drove the work, the decision-making approaches, and how the team runs under such great pressure. The interview is chock-full of insights, expressed with clarity and openness - it's a privileged view inside Tesco at a defining time. There are too many quotable nuggets to list here, but the title of this podcast references a perceptive classification of decision-making - jump to 22m10s if you can't bear to wait! It's worth it. Our thanks to Chris for giving us so much time, and we'll pick up with him again post-Christmas to see how the peak-upon-peak of trading turned out. Run time: 38 minutesINFORMATION: Chris Poad: <a href="https://www.linkedin.com/in/chrispoad/" rel="nofollow" target="_blank">https://www.linkedin.com/in/chrispoad/</a> Ian Jindal: <a href="https://www.linkedin.com/in/ianjindal/" rel="nofollow" target="_blank">www.linkedin.com/in/ianjindal/</a> and <a href="http://www.twitter.com/ianjindal" rel="nofollow" target="_blank">www.twitter.com/ianjindal</a> Jamie Merrick: <a href="https://www.linkedin.com/in/jamiemerrick/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jamiemerrick/</a> Recorded remotely and at Spiritland Studios, UK. Episode photo credit: Ian Jindal.

RetailCraft 21 - "One-way and two-way doors" - Chris Poad, Managing Director, Online at Tesco PLC