Jay Anstine's guest appearances

Jay Anstine

Compliance Perspectives

Compliance Mastermind: Strategies for your healthcare compliance program and your career

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Alison Lee

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Posted by Adam TurteltaubCompliance teams spend a great deal of time and effort encouraging employees to contact the helpline.  But, points out Jay Anstine, Compliance Program Director, Western Division, Banner Health, we tend to make less of an effort to train them in what happens after they make that call.That’s a mistake, he argues in this podcast, since employees who see perceived wrongdoing tend to feel anxious and vulnerable.  They are stressed because they are uncertain what is going to happen, if anything.By helping them understand the post-call process, we can eliminate this blind spot, he argues, greatly reduce the stress level, and increase the likelihood that they will come forward.  That means providing training that brings greater clarity to the process during on-boarding and annually thereafter.  It also means taking the time to understand the questions the workforce may have about what happens from start to finish.Also, he advises, include in the training information about what to expect when reporting face to face, either to their supervisor, or somewhere else, including the compliance team.Finally, Jay provides insight into how to make the reporter feel comfortable when bringing the information to compliance, and what you can do to protect his or her anonymity.Listen in to learn more about how demystifying the helpline could help yours ring more often.

Posted by Adam Turteltaub Compliance teams spend a great deal of time and effort encouraging employees to contact the helpline.  But, points out Jay Anstine, Compliance Program Director, Western Division, Banner Health, we tend to make less of an effort to train them in what happens after they make that call. That’s a mistake, he argues in this podcast, since employees who see perceived wrongdoing tend to feel anxious and vulnerable.  They are stressed because they are uncertain what is going to happen, if anything. By helping them understand the post-call process, we can eliminate this blind spot, he argues, greatly reduce the stress level, and increase the likelihood that they will come forward.  That means providing training that brings greater clarity to the process during on-boarding and annually thereafter.  It also means taking the time to understand the questions the workforce may have about what happens from start to finish. Also, he advises, include in the training information about what to expect when reporting face to face, either to their supervisor, or somewhere else, including the compliance team. Finally, Jay provides insight into how to make the reporter feel comfortable when bringing the information to compliance, and what you can do to protect his or her anonymity. Listen in to learn more about how demystifying the helpline could help yours ring more often.

Jay Anstine on Demystifying the Helpline [Podcast]

Post By: Adam TurteltaubA data breach occurs and the thinking immediately flies to the question of how many files were breached. Jay Anstine, Area Compliance Program Director, Western Division Rural Hospitals for Banner Health, argues that’s just the start. Organizations should also take the time to understand the perspective of the victim. It’s an exercise to remember at the time of the breach, but thinking about it before can also have a positive impact on compliance training.As he points out in this podcast it encourages empathy, which can transform the way we think about compliance education. Suddenly it’s a lot less about specific rules and regulations and about the more easily-relatable and far more memorable human costs of a compliance failure.The importance of empathy doesn’t stop there.  He encourages compliance teams to take a more empathetic approach in general. That includes being attuned to the rest of the organization’s awareness of compliance, being sure to let them know you understand what they are saying and ensuring you are communicating in a way that they can relate to.Listen in to learn more about the benefits of a more human, empathetic approach to compliance.

Post By: Adam Turteltaub A data breach occurs and the thinking immediately flies to the question of how many files were breached. Jay Anstine, Area Compliance Program Director, Western Division Rural Hospitals for Banner Health, argues that’s just the start. Organizations should also take the time to understand the perspective of the victim. It’s an exercise to remember at the time of the breach, but thinking about it before can also have a positive impact on compliance training. As he points out in this podcast it encourages empathy, which can transform the way we think about compliance education. Suddenly it’s a lot less about specific rules and regulations and about the more easily-relatable and far more memorable human costs of a compliance failure. The importance of empathy doesn’t stop there.  He encourages compliance teams to take a more empathetic approach in general. That includes being attuned to the rest of the organization’s awareness of compliance, being sure to let them know you understand what they are saying and ensuring you are communicating in a way that they can relate to. Listen in to learn more about the benefits of a more human, empathetic approach to compliance.

Jay Anstine on Taking a Personal, Empathetic Approach to Compliance [Podcast]

Today I am talking with Jay Anstine of Bluebird Healthlaw Partners. Jay is a lawyer and compliance officer and we are going to discuss strategies you can use to engage with leadership and be seen as a partner as opposed to an obstacle (or as my colleague described it a few years ago, a myopic obstructionist). Jay has some very practical suggestions for building rapport and building relationships to help remove some of the perception that compliance is a barrier to operations. I will include all of Jay’s contact information in the show notes which you can access through your podcast app or by going to the podcast website, compliancemastermind.com. Jay has a great weekly newsletter that you can sign up for on his website so definitely check that out. Jay's website: https://www.bluebirdhealthlaw.com  Podcast website: www.compliancemastermind.com  Rebekah can be reached at: compliancemastermind@gmail.com Remember to subscribe to the show! Disclaimer: On this podcast I speak only for myself and what I share are the opinions of me alone. My guests also speak for themselves only and do not represent the opinions of their firms or organizations. All content provided on this podcast is for information purposes only. Neither I or my guests make any representations as to the accuracy or completeness of any information on the podcast or in the show notes. This podcast should not be used in any legal capacity whatsoever. Please consult a qualified attorney before taking any action that could have legal implications to you or your business.

Today I am talking with Jay Anstine of Bluebird Healthlaw Partners. Jay is a lawyer and compliance officer and we are going to discuss strategies you can use to engage with leadership and be seen as a partner as opposed to an obstacle (or as my colleague described it a few years ago, a myopic obstructionist). Jay has some very practical suggestions for building rapport and building relationships to help remove some of the perception that compliance is a barrier to operations. I will include all of Jay’s contact information in the show notes which you can access through your podcast app or by going to the podcast website, <a href="http://compliancemastermind.com" rel="nofollow" target="_blank">compliancemastermind.com</a>. Jay has a great weekly newsletter that you can sign up for on his website so definitely check that out. Jay's website: <a href="https://www.bluebirdhealthlaw.com" rel="nofollow" target="_blank">https://www.bluebirdhealthlaw.com</a> Podcast website: <a href="http://www.compliancemastermind.com" rel="nofollow" target="_blank">www.compliancemastermind.com</a> Rebekah can be reached at: <a href="mailto:compliancemastermind@gmail.com">compliancemastermind@gmail.com</a> Remember to subscribe to the show! Disclaimer: On this podcast I speak only for myself and what I share are the opinions of me alone. My guests also speak for themselves only and do not represent the opinions of their firms or organizations. All content provided on this podcast is for information purposes only. Neither I or my guests make any representations as to the accuracy or completeness of any information on the podcast or in the show notes. This podcast should not be used in any legal capacity whatsoever. Please consult a qualified attorney before taking any action that could have legal implications to you or your business.