Jon Herstein
7 Podcast Episodes
LEARN with Jon Herstein, Chief Customer Officer, Box
LEARN with Jon Herstein, Chief Customer Officer, Box
“In SaaS, switching costs are much easier. And so there's a lot more worth that has to happen on the customer success si... Read more
22 May 2023
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34mins
Joined by North Farmington Football Head Coach Jon Herstein
Joined by North Farmington Football Head Coach Jon Herstein
In this episode we talk to North Farmington Head Football Coach Jon Herstein joins us on the podcast to talk about his h... Read more
19 May 2020
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25mins
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SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell
SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell
Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management,... Read more
2 Sep 2019
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36mins
Ep #28: Jon Herstein on what it takes to "blow customers’ minds"
Ep #28: Jon Herstein on what it takes to "blow customers’ minds"
Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support, consul... Read more
9 May 2019
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29mins
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Make Customer Delight About Delivering Value with Jon Herstein of Box
Make Customer Delight About Delivering Value with Jon Herstein of Box
“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein, Chief Customer Officer at Box... Read more
25 Apr 2019
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47mins
Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
In this episode, Allison Pickens (COO, Gainsight) sits down with Jon Herstein (Chief Customer Officer, Box) to discuss h... Read more
22 Mar 2019
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42mins
SaaStr 052: Building & Scaling Box's Customer Success Team with Jon Herstein, SVP Customer Success @ Box
SaaStr 052: Building & Scaling Box's Customer Success Team with Jon Herstein, SVP Customer Success @ Box
Jon Herstein is the Senior Vice President of Customer Success at Box where Jon works to ensure that all of Box's Enterpr... Read more
29 Aug 2016
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25mins
