Rae Ann Bruno

2 Podcast Episodes

04. What are XLAs and why do they matter? With Rae Ann Bruno

04. What are XLAs and why do they matter? With Rae Ann Bruno

Matt and Rae Ann Bruno (ITIL, metrics, and processes trainer and consultant) deep dive into user experience to explain w... Read more

12 May 2022

19mins

SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT

SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT

Episode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions Training, Inc (BST), an or... Read more

6 Aug 2020

30mins

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