Doug Tedder's guest appearances

Doug Tedder

SPOCcast

AI and the Future of Work 

Enterprise Digital - the podcast 

Barclay Rae

Julie Mohr

Ben Brennan

Dave Kellogg

David Wright

Bob Moore

Michael O'Leary

Jeff Toister

Wendy Pfeiffer

Gareth Rushgrove

Rob May

Charles Araujo

GRAHAM BROWN

Bill Davidow

Tess Posner

OwlTail

Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits. The role of the IT leader is changing with service delivery expectations but how can AI  drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.Challenges for CIO's and IT Leaders Addressed in this Podcast:1) How to reduce your call volume and reduce your mean time to resolution (MTTR)?2) When is it appropriate to use a virtual agent?3) How can IT leaders be faster and more accurate in their service delivery work?4) How can a virtual agent help a CIO with digital transformation strategies?To learn more about Astound, visit: https://astound.ai/To learn more about Doug Tedder visit Tedder Consulting.

Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits.  The role of the IT leader is changing with service delivery expectations but how can AI  drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.Challenges for CIO's and IT Leaders Addressed in this Podcast: 1) How to reduce your call volume and reduce your mean time to resolution (MTTR)? 2) When is it appropriate to use a virtual agent? 3) How can IT leaders be faster and more accurate in their service delivery work? 4) How can a virtual agent help a CIO with digital transformation strategies? To learn more about Astound, visit: <a href="https://astound.ai/" rel="nofollow" target="_blank">https://astound.ai/</a> To learn more about Doug Tedder visit <a href="https://www.dougtedder.com" rel="nofollow" target="_blank">Tedder Consulting.</a>

Doug Tedder, ITSM Expert, Discusses How a Virtual Agent Can Transform Your Business with Co-founder and CPO Dan Turchin

An interview with Doug Tedder, consultant and trainer, about Enterprise Service Management, the VeriSM™ approach, the value of training, and more. This podcast is copyright The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

SPOCcast Episode 12 - Doug Tedder - Enterprise Service Management and VeriSM™