Lisa Waxman's guest appearances

Lisa Waxman

Keys To The Shop : Equipping Coffee Retail Professionals

Michael Phillips

Scott Anthony Barlow

Pete Mockaitis

Jill Schlesinger

Steve Rhinehart

Laura Gonzalez

Ryan Fisher

Kwame Christian

Dave Stachowiak

Jeff Taylor

Kevin Nealon

Michael Tan

Peter Giuliano

Greg McKeown

Erica Escalante

OwlTail

It goes without saying that most of us want our shops to be a place that attracts and fosters community. The question though is how exactly to we intentionally build our spaces to accomplish that. If we are honest, probably not as much thought or effort get put into setting up a space to purposely create community as is necessary. Well you are in luck! Today we are talking with returning guest and expert on interior design and how to create community conducive spaces, Dr. Lisa Waxman! Dr. Waxman, Ph.D. is a professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She is an NCIDQ certificate holder, a LEED-AP and a licensed interior designer in Florida. Dr. Waxman has served in many capacities on the board of the Interior Design Educators Council (IDEC), including president-elect, president and past-president from 2010 until 2013. She was honored as a Fellow of IDEC in 2008. She currently serves on the board of directors for the Council for Interior Design Accreditation (CIDA).  Her teaching expertise includes environment and behavior, design issues, sustainability and studio. Dr. Waxman has authored an incredible number of scholarly works and has won many awards for her work.  In our interview today we will be discussing her new book "Designing Coffee Shops and Cafes for Community" and diving into the practical ways we can build great 3rd places for our communities.  We cover:  Perspective of community and the 3rd place Biological roots of out need for connection Balance of community success and commercial success. Familiar stangers Key components of place attachment How are our cafes counteracting community Values, mission, and identity reflection Branding and un-branding Thinking about Lighting, texture, sound, and smell Working around space restraints Community with mobile operations? Welcoming and serving a variety of demographics Service is critical  Links: BUY:  Designing Cafes and Coffee Shops for Community   Mentioned resource:   Together Book    Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS  Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com

It goes without saying that most of us want our shops to be a place that attracts and fosters community. The question though is how exactly to we intentionally build our spaces to accomplish that. If we are honest, probably not as much thought or effort get put into setting up a space to purposely create community as is necessary. Well you are in luck! Today we are talking with returning guest and expert on interior design and how to create community conducive spaces, Dr. Lisa Waxman! Dr. Waxman, Ph.D. is a professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She is an NCIDQ certificate holder, a LEED-AP and a licensed interior designer in Florida. Dr. Waxman has served in many capacities on the board of the Interior Design Educators Council (IDEC), including president-elect, president and past-president from 2010 until 2013. She was honored as a Fellow of IDEC in 2008. She currently serves on the board of directors for the Council for Interior Design Accreditation (CIDA).  Her teaching expertise includes environment and behavior, design issues, sustainability and studio. Dr. Waxman has authored an incredible number of scholarly works and has won many awards for her work.  In our interview today we will be discussing her new book "Designing Coffee Shops and Cafes for Community" and diving into the practical ways we can build great 3rd places for our communities.  We cover: <ul> <li>Perspective of community and the 3rd place</li> <li>Biological roots of out need for connection</li> <li>Balance of community success and commercial success.</li> <li>Familiar stangers</li> <li>Key components of place attachment</li> <li>How are our cafes counteracting community</li> <li>Values, mission, and identity reflection</li> <li>Branding and un-branding</li> <li>Thinking about Lighting, texture, sound, and smell</li> <li>Working around space restraints</li> <li>Community with mobile operations?</li> <li>Welcoming and serving a variety of demographics</li> <li>Service is critical</li> </ul> Links: BUY: <a href="https://www.routledge.com/Designing-Coffee-Shops-and-Cafes-for-Community/Waxman/p/book/9780367745936" rel="nofollow" target="_blank"> Designing Cafes and Coffee Shops for Community</a> Mentioned resource:  <a href="https://www.amazon.com/Together-Healing-Connection-Sometimes-Lonely/dp/0062913301/ref=sr_1_1?crid=3W2D2QFBQMAMZ&amp;keywords=vivek+murthy+together+book&amp;qid=1663098051&amp;sprefix=vivek+murthy+together+book%2Caps%2C235&amp;sr=8-1" rel="nofollow" target="_blank"> Together Book </a> <a href="https://calendly.com/chrisdeferio/30min" rel="nofollow" target="_blank">Interested in leveling up your coffee shop?</a> <a href="https://calendly.com/chrisdeferio/30min" rel="nofollow" target="_blank">Click here to schedule a free consulting discovery call with KTTS</a> <a href="https://calendly.com/chrisdeferio/keys-to-the-shop-consulting-call" rel="nofollow" target="_blank"> Click here to book a formal one-on-one consulting call!</a> Visit our amazing Sponsors! <a href="http://www.groundcontrol.coffee/" rel="nofollow" target="_blank">www.groundcontrol.coffee</a> <a href="http://www.pacficfoodservice.com/" rel="nofollow" target="_blank">www.pacficfoodservice.com</a> <a href="http://www.coffeefest.com/" rel="nofollow" target="_blank">www.coffeefest.com</a>

367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman

The design of your shop communicates the level of care you have for your customer and the community. Crafting the details of your space to evoke a sense of connection to place and a feeling of hospitality that matches the quality is absolutely critical. Today we are going to learn about the specific physical and social dynamics that guests look for in a coffee shop with special guest, Dr. Lisa Waxman!  Dr. Lisa Waxman, Ph.D. is an award winning professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She also serves on the board of directors for the Council for Interior Design Accreditation (CIDA). Dr. Waxman has many scholarly and creative works to her name but we will be focused on one particular study  "The Coffee Shop: Social and Physical factors Influencing Place Attachment"  In this study we learn of the 5 design considerations that customers most appreciate as well as specific social dynamics that all together influence whether or not a customer will feel a special attachment to the shop, which in turn inspires return business!  We dive into this study in today's interview and hit on several other great points to consider when you approach the design of your space.  I am truly excited for this episode and the impact it can have on the landscape of specialty coffee retail.   LINKS:  "The Coffee Shop: Social and Physical factors Influencing Place Attachment"   Article:  https://www.inc.com/geoffrey-james/coffee-shops-build-employee-loyalty-according-to-science.html Dr. Waxman's Full Bio     Please take time to visit our sponsors! WWW.PRIMA-COFFEE.COM  www.pacificfoods.com

The design of your shop communicates the level of care you have for your customer and the community. Crafting the details of your space to evoke a sense of connection to place and a feeling of hospitality that matches the quality is absolutely critical. Today we are going to learn about the specific physical and social dynamics that guests look for in a coffee shop with special guest, Dr. Lisa Waxman!  Dr. Lisa Waxman, Ph.D. is an award winning professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She also serves on the board of directors for the Council for Interior Design Accreditation (CIDA). Dr. Waxman has many scholarly and creative works to her name but we will be focused on one particular study <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1939-1668.2006.tb00530.x" rel="nofollow" target="_blank"> "The Coffee Shop: Social and Physical factors Influencing Place Attachment"</a> In this study we learn of the 5 design considerations that customers most appreciate as well as specific social dynamics that all together influence whether or not a customer will feel a special attachment to the shop, which in turn inspires return business!  We dive into this study in today's interview and hit on several other great points to consider when you approach the design of your space.  I am truly excited for this episode and the impact it can have on the landscape of specialty coffee retail. LINKS: <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1939-1668.2006.tb00530.x" rel="nofollow" target="_blank"> "The Coffee Shop: Social and Physical factors Influencing Place Attachment"</a> <a href="https://www.inc.com/geoffrey-james/coffee-shops-build-employee-loyalty-according-to-science.html" rel="nofollow" target="_blank"> Article:</a> <a href="https://www.inc.com/geoffrey-james/coffee-shops-build-employee-loyalty-according-to-science.html" rel="nofollow" target="_blank"> https://www.inc.com/geoffrey-james/coffee-shops-build-employee-loyalty-according-to-science.html</a> <a href="https://interiordesign.fsu.edu/lisa-waxman-2/" rel="nofollow" target="_blank">Dr. Waxman's Full Bio</a> Please take time to visit our sponsors! <a href="WWW.PRIMA-COFFEE.COM" rel="nofollow" target="_blank">WWW.PRIMA-COFFEE.COM</a> <a href="https://www.pacificfoods.com/food-service/?gclid=Cj0KCQjw19DlBRCSARIsAOnfRejdJauSxPp4LOzexluocfcrWtwB9MKXh51ygVl_LsrNK3BjGaR_44kaAvAUEALw_wcB" rel="nofollow" target="_blank"> www.pacificfoods.com</a>

169 : Designing the Guest Experience w/ Dr. Lisa Waxman