Eric Henley's guest appearances

Eric Henley

Remarkable Results Radio Podcast

Man Card University

Sam Craven

Mike Rowe

Chris Voss

Scott Wheeler

Steve Ciabattoni

Tony Adams

Mike Michalowicz

Mike Davidson

Joe Hanson

Chris Gardner

Tim Dwyer

Tom Ziglar

Ryan Blair

John Maxwell

Jerrad Lopes

OwlTail

Tom Ham

https://youtu.be/fCQM1LNMVssYour weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Tom Ham talks about rising costs and labor rates. Tom’s previous episodes HEREVirtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes HERE.Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020? Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

<a href="https://youtu.be/fCQM1LNMVss" rel="nofollow" target="_blank">https://youtu.be/fCQM1LNMVss</a>Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.<ul><li>Tom Ham talks about rising costs and labor rates. Tom’s previous episodes <a href="https://remarkableresults.biz/?s=%22tom+ham%22" rel="nofollow" target="_blank">HERE</a></li><li>Virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes <a href="https://remarkableresults.biz/?s=%22eric+henley%22" rel="nofollow" target="_blank">HERE</a>.</li><li>Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020?</li></ul> Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Tom Ham and Shop Tour with Eric Henley [AW 052]

How to Have a Four Day Work Week with Eric Henley [RR 627]Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars. Received an associates degree in Auto Service TechnologySpent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much)Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employeesCurrent prospect is 21 year old Skills USA graduate Current tenured technicians - 15 years, 11 years, 3 yearsFood Friday’sEither grill or go out to eat every Friday- have employee meeting over a mealAll employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formalEric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usageShop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisionsEmployees will know if you don’t trust them- creates “neediness” for everything Gives his employees monthly expenditures they can use for customers in needSpends extra time in the community and with his familyHe is very involved in his employee's lives and is flexible with work schedules based on their family schedulesWhat makes a great service advisor?Excellent people skills and communication skills- enjoy talking to peopleCan think quickly on their feet, a warm personality, patient and good listenerSimilar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table. Both of Eric’s service advisors are in ongoing trainingBest service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experienceTrainingRequires minimum 30 hours per year of training Utilized online training a lot last year during COVID shutdownsRRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast.Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HEREFind every podcast episode HERE.Every episode is segmented by Series HERE.Key Word Search HERE.Be socially involved and in touch with the show:Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.Buy me a coffeeNAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

How to Have a Four Day Work Week with Eric Henley [RR 627]Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.<ul><li>4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars. </li><li>Received an associates degree in Auto Service Technology</li><li>Spent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much)</li><li>Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employees</li><li>Current prospect is 21 year old Skills USA graduate </li><li>Current tenured technicians - 15 years, 11 years, 3 years</li><li>Food Friday’sEither grill or go out to eat every Friday- have employee meeting over a meal</li><li>All employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formal</li><li>Eric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usage</li><li>Shop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisions</li><li>Employees will know if you don’t trust them- creates “neediness” for everything </li><li>Gives his employees monthly expenditures they can use for customers in need</li><li>Spends extra time in the community and with his family</li><li>He is very involved in his employee's lives and is flexible with work schedules based on their family schedules</li><li>What makes a great service advisor?Excellent people skills and communication skills- enjoy talking to people</li><li>Can think quickly on their feet, a warm personality, patient and good listener</li><li>Similar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table. </li><li>Both of Eric’s service advisors are in ongoing training</li><li>Best service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experience</li><li>TrainingRequires minimum 30 hours per year of training </li><li>Utilized online training a lot last year during COVID shutdowns</li><li>RRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent</li></ul> <ul><li>Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast.</li><li>Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">HERE</a>. Leaders are readers.</li><li>Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. <a href="https://remarkableresults.biz/listen/" rel="nofollow" target="_blank">Mobile Listening APP's HERE</a></li><li>Find every podcast episode <a href="https://remarkableresults.biz/episodes/" rel="nofollow" target="_blank">HERE</a>.</li><li>Every episode is segmented by Series <a href="https://remarkableresults.biz/series/" rel="nofollow" target="_blank">HERE</a>.</li><li>Key Word Search <a href="https://remarkableresults.biz/tag-cloud/" rel="nofollow" target="_blank">HERE</a>.</li></ul>Be socially involved and in touch with the show:<a href="http://on.fb.me/1OKap9H" rel="nofollow" target="_blank">Facebook   </a><a href="http://bit.ly/1Qn68fO" rel="nofollow" target="_blank">Twitter  </a><a href="http://bit.ly/1SVqRvh" rel="nofollow" target="_blank">LinkedIn   </a><a href="https://www.instagram.com/remarkableresultsradiopodcast/" rel="nofollow" target="_blank">Instagram</a><a href="https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g" rel="nofollow" target="_blank">  Youtube   </a><a href="https://www.instagram.com/remarkableresultsradiopodcast/" rel="nofollow" target="_blank">Email  </a><a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.</a><a href="https://www.buymeacoffee.com/carm" rel="nofollow" target="_blank">Buy me a coffee</a>NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting <a href="http://www.NAPAAutoCare.com" rel="nofollow" target="_blank">www.NAPAAutoCare.com</a>.

How to Have a Four Day Work Week with Eric Henley [RR 627]

When it comes to men and their children's schooling, the general consensus is that they have no idea what they're doing. We want to change that, but this episode isn't going to accomplish that. This week, Eric and I sit down and critique some online back to school advice, despite not having any kids in school. Twitter: @ManCardUEmail:ManCardUniversity@gmail.com------------------------------This episode sponsored by Macco Financial Group, Inc. Visit their website at www.MaccoFinancial.com or visit their YouTube channel at www.YouTube.com/MaccoFinancial.Macco Financial Group is an independent firm, located in Green Bay, WI Phone: (920) 617-6830. Securities offered through Raymond James Financial Services, Inc., Member FINRA/SIPC. Investment Advisory Services offered through Raymond James Financial Services Advisors, Inc.

When it comes to men and their children's schooling, the general consensus is that they have no idea what they're doing. We want to change that, but this episode isn't going to accomplish that. This week, Eric and I sit down and critique some online back to school advice, despite not having any kids in school. Twitter: @ManCardU Email:ManCardUniversity@gmail.com ------------------------------ This episode sponsored by Macco Financial Group, Inc. Visit their website at <a href="http://www.MaccoFinancial.com" rel="nofollow" target="_blank">www.MaccoFinancial.com</a> or visit their YouTube channel at <a href="http://www.YouTube.com/MaccoFinancial" rel="nofollow" target="_blank">www.YouTube.com/MaccoFinancial</a>. Macco Financial Group is an independent firm, located in Green Bay, WI Phone: (920) 617-6830. Securities offered through Raymond James Financial Services, Inc., Member FINRA/SIPC. Investment Advisory Services offered through Raymond James Financial Services Advisors, Inc.

Episode 109 - Back To School "Advice" w/ Eric Henley