Clinton Cohen's guest appearances

Clinton Cohen

Outsource Accelerator Podcast with Derek Gallimore

CX Files

CX Passport

Peter Ryan

Shep Hyken

Ryan Strategic Advisory

Greg Murphy

Mike Bartlett

Steve Jones

Brad Stevens

Tim Burgess

John Bradley

Stig Brodersen

Alan Graham

Jaime Jay

Evan Jones

Brendan Kiely

Ed Thomas

OwlTail

CX Passport heads to the African continent for the first time with Clinton Cohen of iContact.You’ll hear about how South Africa is exploding as a BPO destination. Learn about how the heart of the people of the South African culture provides a fantastic source of talent.Get to know about impact sourcing and how the provision of a living wage lifts not just the employee but the overall community. Let’s not stop there...learn about Plettenberg Bay with leaping whales and beautiful beaches. And find out just what the heck a Boerewors roll is!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Clinton Cohen: www.linkedin.com/in/erinsheehaniContact: www.icontactbpo.com/

CX Passport heads to the African continent for the first time with Clinton Cohen of iContact.You’ll hear about how South Africa is exploding as a BPO destination. Learn about how the heart of the people of the South African culture provides a fantastic source of talent.Get to know about impact sourcing and how the provision of a living wage lifts not just the employee but the overall community. Let’s not stop there...learn about Plettenberg Bay with leaping whales and beautiful beaches. And find out just what the heck a Boerewors roll is!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Clinton Cohen: <a href="http://www.linkedin.com/in/clinton-cohen-ba181095/" rel="nofollow" target="_blank">www.linkedin.com/in/erinsheehan</a>iContact: <a href="http://www.icontactbpo.com/" rel="nofollow" target="_blank">www.icontactbpo.com/</a>

"The one with the cultural heartbeat" Clinton Cohen E28

Outsourcing podcastGet the full show notes for this outsourcing podcast here:outsourceaccelerator.com/336  iContactDerek Gallimore talks with Clinton Cohen, CEO of iContact. Based in South Africa, the company provides customer service, back office, and sales solutions to clients in the United States. South Africa was recently named the most favorable outsourcing destination this year by Ryan Strategic Advisory. In this episode, Derek and Clinton share insights on the BPO industry in South Africa, the challenges and opportunities that arose during and after the lockdowns, and how iContact plays its role in working with their clients in outsourcing.  References:iContact Email: info@icontactbpo.co.za https://ryanadvisory.com/south-africa-is-2021s-most-favored-offshore-cx-delivery-location/ Outsource Accelerator  Start OutsourcingOutsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.  Business Process OutsourcingGet a Free Quote - Connect with 3 verified outsourcing experts &amp; see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry  About Outsource AcceleratorOutsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach means that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.  About Derek GallimoreDerek’s blend of extensive international business and travel experience means that outsourcing came relatively naturally to him. Derek has been in business for over 20 years, outsourcing for over seven years, and has lived in Manila, Philippines – the world’s outsourcing capital – for over five years. Outsourcing is one of the biggest game-changing opportunities presenting both business, and the world today! Derek is passionate about spreading this message and encourages as many people to properly investigate the possibilities. Book a call with the OA team now -&gt; https://www.outsourceaccelerator.com/meet-consult/

Outsourcing podcast Get the full show notes for this outsourcing podcast here: <a href="https://www.outsourceaccelerator.com/336" rel="nofollow" target="_blank">outsourceaccelerator.com/336</a>  iContact Derek Gallimore talks with Clinton Cohen, CEO of iContact. Based in South Africa, the company provides customer service, back office, and sales solutions to clients in the United States. South Africa was recently named the most favorable outsourcing destination this year by Ryan Strategic Advisory. In this episode, Derek and Clinton share insights on the BPO industry in South Africa, the challenges and opportunities that arose during and after the lockdowns, and how iContact plays its role in working with their clients in outsourcing.  References: <a href="https://www.icontactbpo.co.za/" rel="nofollow" target="_blank">iContact</a> Email: <a href="mailto:info@icontactbpo.co.za">info@icontactbpo.co.za</a> <a href="https://ryanadvisory.com/south-africa-is-2021s-most-favored-offshore-cx-delivery-location/" rel="nofollow" target="_blank">https://ryanadvisory.com/south-africa-is-2021s-most-favored-offshore-cx-delivery-location/</a> <a href="https://www.outsourceaccelerator.com/" rel="nofollow" target="_blank">Outsource Accelerator</a>  Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. <a href="https://www.outsourceaccelerator.com/meet-consult/" rel="nofollow" target="_blank">Get in touch now</a>, or use one of the resources below.  Business Process Outsourcing <a href="https://www.outsourceaccelerator.com/quote" rel="nofollow" target="_blank">Get a Free Quote</a> - Connect with 3 verified outsourcing experts &amp; see how outsourcing can transform your business <a href="https://www.outsourceaccelerator.com/meet-consult/" rel="nofollow" target="_blank">Book a Discovery Call</a> - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing <a href="https://www.outsourceaccelerator.com/guide/top-40-bpo-companies-in-the-philippines/" rel="nofollow" target="_blank">The Top 40 BPOs</a> - We have compiled this review of the most notable 40 <a href="https://www.outsourceaccelerator.com/glossary/business-process-outsourcing-bpo/" rel="nofollow" target="_blank">Business Process Outsourcing</a> companies in the Philippines <a href="https://www.outsourceaccelerator.com/outsource-calculator/" rel="nofollow" target="_blank">Outsourcing Calculator</a> - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business <a href="https://www.outsourceaccelerator.com/guide/comprehensive-guide-payroll-salary-compensation-benefits-allowances-philippines/" rel="nofollow" target="_blank">Outsourcing Salary Guide</a> - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines <a href="https://www.outsourceaccelerator.com/podcasts/" rel="nofollow" target="_blank">Outsourcing Accelerator Podcast</a> - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore <a href="https://register.payoneer.com/oa-send-payments/" rel="nofollow" target="_blank">Payoneer</a> - The leading global B2B payment solution for the outsourcing industry  About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach means that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.  About Derek Gallimore Derek’s blend of extensive international business and travel experience means that outsourcing came relatively naturally to him. Derek has been in business for over 20 years, outsourcing for over seven years, and has lived in Manila, Philippines – the world’s outsourcing capital – for over five years. Outsourcing is one of the biggest game-changing opportunities presenting both business, and the world today! Derek is passionate about spreading this message and encourages as many people to properly investigate the possibilities. Book a call with the OA team now -&gt; <a href="https://www.outsourceaccelerator.com/meet-consult/" rel="nofollow" target="_blank">https://www.outsourceaccelerator.com/meet-consult/</a>

OA 336: Exploring South African Outsourcing with iContact’s Clinton Cohen

Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills to cope with emerging tech and multiple channels. In this episode, I ask him about the points he raised. Are we really about to see an end of contact centre attrition? If skills are increasing so fast in contact centres then how do you keep those people and give them a career? https://icontactbpo.co.za https://www.linkedin.com/in/clinton-cohen-ba181095/

Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills to cope with emerging tech and multiple channels. In this episode, I ask him about the points he raised. Are we really about to see an end of contact centre attrition? If skills are increasing so fast in contact centres then how do you keep those people and give them a career? <a href="https://icontactbpo.co.za/" rel="nofollow" target="_blank">https://icontactbpo.co.za</a> <a href="https://www.linkedin.com/in/clinton-cohen-ba181095/" rel="nofollow" target="_blank">https://www.linkedin.com/in/clinton-cohen-ba181095/</a>

Clinton Cohen - iContact BPO - Recruitment And Super Agents In CX