Dave Michels's guest appearances

Dave Michels

Heads In The Cloud

Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy

Zeus Kerravala

Melissa Gonzalez

Patrick Watson

Jonathan Edwards

Vikas Bhambri

Brian Fanzo

David Lewis

Rowan Trollope

Matt Stevens

Shep Hyken

Erin Wilson

Chris O'Brien

Gordon Smith

Dave Sobel

Jay McBain

OwlTail

The pandemic changed everything. The pandemic changed nothing. I'm not being philosophical. That's a realistic picture of contact centers in 2020. The pandemic sent agents home, ate up more of their time, and moved their data to the cloud. But in fact, all those trends were already in place. COVID just accelerated them. What's up next for revolution in contact centers? On a recent episode of That’s Genius!, we talked with Dave Michels, principal analyst and founder of TalkingPointz, about:  Key trends in the enterprise space in 2020 Who's accelerating cloud strategies as part of digital transformation Most beneficial tools for contact centers as work from home models start to solidify  Listen to this and all our other That’s Genius! episodes with  Apple Podcasts,  Spotify, or our website.

The pandemic changed everything. The pandemic changed nothing. I'm not being philosophical. That's a realistic picture of contact centers in 2020. The pandemic sent agents home, ate up more of their time, and moved their data to the cloud. But in fact, all those trends were already in place. COVID just accelerated them. What's up next for revolution in contact centers? On a recent episode of That’s Genius!, we talked with <a href="https://www.linkedin.com/in/davemichels/" rel="nofollow" target="_blank">Dave Michels</a>, principal analyst and founder of <a href="https://talkingpointz.com/" rel="nofollow" target="_blank">TalkingPointz</a>, about: <ul> <li>Key trends in the enterprise space in 2020</li> <li>Who's accelerating cloud strategies as part of digital transformation</li> <li>Most beneficial tools for contact centers as work from home models start to solidify</li> </ul> Listen to this and all our other That’s Genius! episodes with <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" rel="nofollow" target="_blank"> Apple Podcasts</a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ" rel="nofollow" target="_blank"> Spotify</a>, or our <a href="https://www.five9.com/thatsgenius" rel="nofollow" target="_blank">website</a>.

63. A Conversation with the Communications Protagonist w/ Dave Michels

In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. Stick around to hear what Dave has in the works on Talking Headz and his upcoming publications, and what he could not be without if he were stranded on a remote island!Show Link:Dave on LinkedIn: https://www.linkedin.com/in/davemichels/Dave on Twitter: https://twitter.com/davemichelsWebsite: https://talkingpointz.com/

In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. Stick around to hear what Dave has in the works on Talking Headz and his upcoming publications, and what he could not be without if he were stranded on a remote island!Show Link:<ul><li>Dave on LinkedIn: <a href="https://www.linkedin.com/in/davemichels/" rel="nofollow" target="_blank">https://www.linkedin.com/in/davemichels/</a></li><li>Dave on Twitter: <a href="https://twitter.com/davemichels" rel="nofollow" target="_blank">https://twitter.com/davemichels</a></li><li>Website: <a href="https://talkingpointz.com/" rel="nofollow" target="_blank">https://talkingpointz.com/</a></li></ul>

070: Summing Up UCaaS Today with Dave Michels

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions as well as an avid blogger on telecom and related topics on his site: www.TalkingPointz.com. Dave identifies himself as a "Communication Protagonist" and describes how he has always had an interest in the communications world, from the early days of PBX to the transitions to UCaaS and beyond. He takes David and Graham on his journey throughout his career and discusses how his blog has been a place for him to share direct opinions about the world of communications. Some of his talking points include remote work, today's collaboration experience, and security and privacy with AI devices in the home. Tune in to hear about Dave's take on these topics as well as his advice for how to transition to working from home! Show Links  Dave on LinkedIn: https://www.linkedin.com/in/davemichels/ Dave on Twitter: https://twitter.com/davemichels TalkingPointz on Twitter: https://twitter.com/talkingpointz https://talkingpointz.com/ An Office Is a Terrible Place to Work: https://www.nojitter.com/post/240173808/an-office-is-a-terrible-place-to-work

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions as well as an avid blogger on telecom and related topics on his site: <a href="http://www.TalkingPointz.com" rel="nofollow" target="_blank">www.TalkingPointz.com</a>. Dave identifies himself as a "Communication Protagonist" and describes how he has always had an interest in the communications world, from the early days of PBX to the transitions to UCaaS and beyond. He takes David and Graham on his journey throughout his career and discusses how his blog has been a place for him to share direct opinions about the world of communications. Some of his talking points include remote work, today's collaboration experience, and security and privacy with AI devices in the home. Tune in to hear about Dave's take on these topics as well as his advice for how to transition to working from home! Show Links <ul> <li>Dave on LinkedIn: <a href="https://www.linkedin.com/in/davemichels/" rel="nofollow" target="_blank">https://www.linkedin.com/in/davemichels/</a></li> <li>Dave on Twitter: <a href="https://twitter.com/davemichels" rel="nofollow" target="_blank">https://twitter.com/davemichels</a></li> <li>TalkingPointz on Twitter: <a href="https://twitter.com/talkingpointz" rel="nofollow" target="_blank">https://twitter.com/talkingpointz</a></li> <li><a href="https://talkingpointz.com/" rel="nofollow" target="_blank">https://talkingpointz.com/</a></li> <li>An Office Is a Terrible Place to Work: <a href="https://www.nojitter.com/post/240173808/an-office-is-a-terrible-place-to-work" rel="nofollow" target="_blank">https://www.nojitter.com/post/240173808/an-office-is-a-terrible-place-to-work</a></li></ul>