Mads Fosselius's guest appearances

Mads Fosselius

Notion Capital - enterprise tech startups

The SaaS Revolution Show

Punk CX with Adrian Swinscoe

Project A Podcast

The Art of Customer Service // by Solvemate.

The European Startup Show

SaaS Nordic

Customer Service Gold Dust Podcast

Shep Hyken

Cristina Fonseca

Chris Walker

Jonty Pearce

Fred Shilmover

James Dodkins

Andrus Purde

Maddy Cross

Nick Mehta

Rav Dhaliwal

Patrick Campbell

Mark Roberge

Annette Franz

David Cancel

Hiroki Takeuchi

OwlTail

Agent-centred, data-driven &amp; automatedHave you heard the maxim that it costs less to retain an existing customer than to acquire a new one? It turns out that customer acquisition is just the start. The future will be all about building customer friendships that create loyalty and turn customers into advocates. In this episode, Mads Fosselius, CEO of Dixa, and Benoit Gagnon, CEO of Miuros, talk with Erik about their recent merger and what it means for the future of customer service. Tune in for a look at how the effortless trinity of agent-centered, data-driven, and automated customer service is changing the way companies build and value customer relationships. In this episode, you’ll learn… •    …how the future will take companies beyond customer retention into building customer friendships •    …why enabling effortless conversations across multiple platforms matters •    …how businesses can use a combination of smart people and smart technology to empower their whole team, from managers to agents •    …how Dixa, Miuros, and Solvemate are working to help companies create truly effortless customer experiences 👉 “The Art of Customer Service” is a podcast by Solvemate. You’re being connected… Hello, how can we help you? For top notch customer service insights and advice, just click the play button of “The Art of Customer Service”. Erik Pfannmöller and his guests cover lots of great topics on the subject of customer service industry trends, best practices, tools, techniques and advice.  ||||| PEOPLE ||||| 🗣 Moderation: Erik Pfannmöller, AI-expert and founder of Solvemate, a leading platform for customer service automation 👤 Guest: Mads Fosselius, CEO &amp; Co-founder of Dixa 👤 Guest: Benoit Gagnon, CEO of miuros ||||| ABOUT SOLVEMATE ||||| 🤖 Solvemate enables brands to deliver quality customer service through meaningful conversations. Our automation platform, powered by smart conversational AI, allows companies to deliver quality customer service, faster. Solvemate is trusted by brands such as On, musicMagpie, and ARMEDANGELS.   ||||| LINKS ||||| 🚨 Download our “Beginner’s Guide to Customer Service Chatbots” 🚨 Download our guide on “How to Create a Customer Service Funnel” ||||| CHAPTERS ||||| from 00:00 | Introduction to the topic from 03:16 | How does Dixa prepare for the future of customer service? from 09:15 | The Conversational Age from 16:05 | Why are customer service agents currently undervalued? from 19:39 | How will the industry change in the next 5 years? ||||| MORE INFORMATION ||||| To learn more on how customer service automation can help your service teams improve customer and agent satisfaction, visit www.solvemate.com

Agent-centred, data-driven &amp; automated Have you heard the maxim that it costs less to retain an existing customer than to acquire a new one? It turns out that customer acquisition is just the start. The future will be all about building customer friendships that create loyalty and turn customers into advocates. In this episode, Mads Fosselius, CEO of Dixa, and Benoit Gagnon, CEO of Miuros, talk with Erik about their recent merger and what it means for the future of customer service. Tune in for a look at how the effortless trinity of agent-centered, data-driven, and automated customer service is changing the way companies build and value customer relationships. In this episode, you’ll learn… • …how the future will take companies beyond customer retention into building customer friendships • …why enabling effortless conversations across multiple platforms matters • …how businesses can use a combination of smart people and smart technology to empower their whole team, from managers to agents • …how Dixa, Miuros, and Solvemate are working to help companies create truly effortless customer experiences 👉 “The Art of Customer Service” is a podcast by Solvemate. You’re being connected… Hello, how can we help you? For top notch customer service insights and advice, just click the play button of “The Art of Customer Service”. Erik Pfannmöller and his guests cover lots of great topics on the subject of customer service industry trends, best practices, tools, techniques and advice. ||||| PEOPLE ||||| 🗣 Moderation: <a href="https://www.linkedin.com/in/erikpfannmoeller/" rel="nofollow" target="_blank">Erik Pfannmöller</a>, AI-expert and founder of Solvemate, a leading platform for customer service automation 👤 Guest: <a href="https://www.linkedin.com/in/madsfosselius" rel="nofollow" target="_blank">Mads Fosselius</a>, CEO &amp; Co-founder of Dixa 👤 Guest: <a href="https://www.linkedin.com/in/benoitgagnon/" rel="nofollow" target="_blank">Benoit Gagnon</a>, CEO of miuros ||||| ABOUT SOLVEMATE ||||| 🤖 <a href="https://www.solvemate.com/en/" rel="nofollow" target="_blank">Solvemate</a> enables brands to deliver quality customer service through meaningful conversations. Our automation platform, powered by smart conversational AI, allows companies to deliver quality customer service, faster. Solvemate is trusted by brands such as On, musicMagpie, and ARMEDANGELS. ||||| LINKS ||||| 🚨 Download our “<a href="https://in.solvemate.com/en/guide-beginner-customer-service-chatbot" rel="nofollow" target="_blank">Beginner’s Guide to Customer Service Chatbots</a>” 🚨 Download our guide on <a href="https://in.solvemate.com/en/guide-customer-service-funnel" rel="nofollow" target="_blank">“How to Create a Customer Service Funnel”</a> ||||| CHAPTERS ||||| from 00:00 | Introduction to the topic from 03:16 | How does Dixa prepare for the future of customer service? from 09:15 | The Conversational Age from 16:05 | Why are customer service agents currently undervalued? from 19:39 | How will the industry change in the next 5 years? ||||| MORE INFORMATION ||||| To learn more on how customer service automation can help your service teams improve customer and agent satisfaction, visit <a href="http://www.solvemate.com" rel="nofollow" target="_blank">www.solvemate.com</a>

Mads Fosselius, Benoit Gagnon: The Future of Customer Service | #Customer_Service 📞

Welcome to Episode 55 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Mads Fosselius.Mads is the CEO &amp; Co-Founder of Dixa.We hear him talk about what he considers to be the key elements of CX in today's day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service.------You can find Mads online at:LinkedIn Dixa Report------This podcast is hosted by Gavin Scott, an inspirational and entertainingProfessional Speaker, facilitator and trainer using business success,sports experience and a genuine ability to win people over to deliverkey messages.To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/https://www.linkedin.com/in/gavinscottltd/

Welcome to Episode 55 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Mads Fosselius. Mads is the CEO &amp; Co-Founder of Dixa.We hear him talk about what he considers to be the key elements of CX in today's day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service. ------You can find Mads online at:<a href="https://www.linkedin.com/in/madsfosselius/" rel="nofollow" target="_blank"> LinkedIn</a> <a href="https://www.dixa.com/page/reconnecting-the-customer-experience/" rel="nofollow" target="_blank">Dixa Report</a>------ This podcast is hosted by Gavin Scott, an inspirational and entertainingProfessional Speaker, facilitator and trainer using business success,sports experience and a genuine ability to win people over to deliverkey messages. To get in-touch with Gavin find him online or on Social Media at:<a href="https://gavinscott.me/" rel="nofollow" target="_blank"> https://gavinscott.me/</a> <a href="https://www.linkedin.com/in/gavinscottltd/" rel="nofollow" target="_blank">https://www.linkedin.com/in/gavinscottltd/</a>

EP 55: Reconnecting The Customer ﻿﻿Experience with Mads Fosselius

 [1:18] Why do you feel so strongly about this vision of creating friendships between customers and agents and where does this vision come from? [7:28] As a company, what was the process you undertook to define the category that you want to be in? [19:29] How do you convince your customers to switch from an established vendor? [24:27] What are some of the mistakes you have made in your early days? And what are your biggest learnings in this journey? [27:20] What strategies worked for you to get your first 10, 100 and 500 customers? [32:03] What advice would you give entrepreneurs on how to scale pre-series A? [33:08] What do you think of brand building and its effect on different aspects of the company in various stages? Links:DixaBooks:The Hard thing about hard things by Ben Horowitz

<ul> <li>[1:18] Why do you feel so strongly about this vision of creating friendships between customers and agents and where does this vision come from?</li> <li>[7:28] As a company, what was the process you undertook to define the category that you want to be in?</li> <li>[19:29] How do you convince your customers to switch from an established vendor?</li> <li>[24:27] What are some of the mistakes you have made in your early days? And what are your biggest learnings in this journey?</li> <li>[27:20] What strategies worked for you to get your first 10, 100 and 500 customers?</li> <li>[32:03] What advice would you give entrepreneurs on how to scale pre-series A?</li> <li>[33:08] What do you think of brand building and its effect on different aspects of the company in various stages?</li> </ul> Links:<a href="https://www.dixa.com/" rel="nofollow" target="_blank">Dixa</a> Books:<a href="https://www.amazon.co.uk/Hard-Thing-About-Things-Building/dp/0062273205" rel="nofollow" target="_blank">The Hard thing about hard things by Ben Horowitz</a>

Mads Fosselius, CEO of Danish SaaS startup Dixa on Reimagining the Customer Service Value Proposition

Nathan Latka

Chris Savage

To get your SaaS company off the ground, you need financing. Yet, whilst VC funding can accelerate growth, it comes with expectation - &amp; giving too much equity away reduces your freedom. Equally, although bootstrapping gives you more decision-power and profit-focus, it can be a lonely, slow road. So, should you raise, or not raise? In this debate, SaaS experts evaluate both routes, to help you make the decision that's best for your business.Want to join a private community of ambitious SaaS founders? Apply now to become a Founder Member and scale faster together: https://cutt.ly/7nkoD8q

To get your SaaS company off the ground, you need financing. Yet, whilst VC funding can accelerate growth, it comes with expectation - &amp; giving too much equity away reduces your freedom. Equally, although bootstrapping gives you more decision-power and profit-focus, it can be a lonely, slow road. So, should you raise, or not raise? In this debate, SaaS experts evaluate both routes, to help you make the decision that's best for your business. Want to join a private community of ambitious SaaS founders? Apply now to become a Founder Member and scale faster together: <a href="https://cutt.ly/7nkoD8q" rel="nofollow" target="_blank">https://cutt.ly/7nkoD8q</a>

Bootstrapping vs. VC Funding. Which is the Best Path to Scale? - with Nathan Latka, Chris Savage, Mads Fosselius

Mads Fosselius, CEO of Dixa, is this week’s guests on The SaaS Revolution Show.

Charting the journey of Dixa from Zero to $10mill ARR, Mads Fosselius (Dixa)

Mads is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.Highlights:- Finding the right balance of investment in innovation to delight our customers and capital efficient growth is our priority.- We are still growing very fast, but the business is healthier in many ways.- It is no longer acceptable - if it ever was - to grow fast despite the costs and the consequences.Mads Fosselius is the CEO of Dixa, a customer service platform which helps brands build stronger relationships with their customers to deliver a better experience, by unifying all the customer communication channels and data into one platform. Many of their customers have seen a massive increase in customer traffic and, at the same time, all of their customer’s customer services people are working remotely. This combination puts Dixa’s customers under a lot of stress.

Mads is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.Highlights: - Finding the right balance of investment in innovation to delight our customers and capital efficient growth is our priority. - We are still growing very fast, but the business is healthier in many ways. - It is no longer acceptable - if it ever was - to grow fast despite the costs and the consequences.Mads Fosselius is the CEO of Dixa, a customer service platform which helps brands build stronger relationships with their customers to deliver a better experience, by unifying all the customer communication channels and data into one platform. Many of their customers have seen a massive increase in customer traffic and, at the same time, all of their customer’s customer services people are working remotely. This combination puts Dixa’s customers under a lot of stress.

R03 - Building a healthier business, with Mads Fosselius, CEO, Dixa

Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with their customers, break down technology silos and eliminate bad customer service. Mads joins me today to talk about ticketing, why we are moving into a conversational age, what’s wrong with many ticketing systems and what we should be thinking about when it comes to improving customer experience. This interview follows on from my recent interview – Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord – and is number 335 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today’s interview is with Mads Fosselius, CEO of <a href="https://dixa.com/" rel="nofollow" target="_blank">Dixa</a>, a global customer service tech company that is on a mission to help brands build friendships with their customers, break down technology silos and eliminate bad customer service. Mads joins me today to talk about ticketing, why we are moving into a conversational age, what’s wrong with many ticketing systems and what we should be thinking about when it comes to improving customer experience. This interview follows on from my recent interview – <a href="https://www.adrianswinscoe.com/2020/03/corporate-transformation-will-soon-switch-from-digital-to-purpose-interview-with-mark-curtis-of-fjord/" rel="nofollow" target="_blank">Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord</a> – and is number 335 in the series of <a href="https://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa

Demographics, social media, personalization and online trust platforms. Customers are changing, along with their preferred communication channels and their expectations of good customer service. Keeping up with them requires an understanding of the technical tools available in customer service, as well as the branding possibilities in this new world of service.   Dixa is a customer friendship platform out of Copenhagen looking to evolve the way companies connect to and service their customers. Their CEO, Mads Fosselius, talks with with Raul Porojan, Sales &amp; Customer Success Specialist at Project A. Guest: Mads Fosselius, CEO of Dixa Host: Raul Porojan, Sales &amp; Customer Success Specialist at Project A Language: English RSS Feed: http://project-a.libsyn.com/rss   If you want to know more about Project A check out: Blog: https://insights.project-a.com Podcast: https://www.project-a.com/en/media/podcast Newsletter: https://www.project-a.com/en/media/newsletter

Demographics, social media, personalization and online trust platforms. Customers are changing, along with their preferred communication channels and their expectations of good customer service. Keeping up with them requires an understanding of the technical tools available in customer service, as well as the branding possibilities in this new world of service. Dixa is a customer friendship platform out of Copenhagen looking to evolve the way companies connect to and service their customers. Their CEO, Mads Fosselius, talks with with Raul Porojan, Sales &amp; Customer Success Specialist at Project A. Guest: Mads Fosselius, CEO of Dixa Host: Raul Porojan, Sales &amp; Customer Success Specialist at Project A Language: English RSS Feed: <a href="http://project-a.libsyn.com/rss" rel="nofollow" target="_blank">http://project-a.libsyn.com/rss</a> If you want to know more about Project A check out: Blog: <a href="https://insights.project-a.com/" rel="nofollow" target="_blank">https://insights.project-a.com</a> Podcast: <a href="https://www.project-a.com/en/media/podcast" rel="nofollow" target="_blank">https://www.project-a.com/en/media/podcast</a> Newsletter: <a href="https://www.project-a.com/de/media/newsletter" rel="nofollow" target="_blank">https://www.project-a.com/en/media/newsletter</a>