Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at <a href="https://PracticeManagementNuggets.Live" rel="noopener nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

5 Strategies for Writing Engaging Social Media Posts for your Practice with Guest Expert Kayla Das

Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.  Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.  Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

Interview Right to Hire Right

How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business. Does Your PIA Include Cybersecurity Risks and Mitigation Plan? You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business. In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA. #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA See all the show notes and links on our website! https://PracticeManagementNuggets.Live

How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business. Does Your PIA Include Cybersecurity Risks and Mitigation Plan? You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business. In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA. #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA See all the show notes and links on our website! <a href="https://PracticeManagement" rel="nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

Cybersecurity In Your Privacy Impact Assessment

Have you ever said, If only  our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour  then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

Have you ever said, If only <ul> <li>our referral backlog was caught up,</li> <li>our incoming faxes were sorted,</li> <li>our billing team was more confident</li> <li>someone could help with the incoming phone calls during our busiest hours or lunch hour</li> </ul> then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

How Virtual Office Medical Administration Services Can Help Your Healthcare Practice

Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example:  Petty theft (personal gain) Snooping in patient or employee records (disregarding policies) Faxing a report to the wrong recipient (carelessness) Using patient or employee information to cause harm (malice)  When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate. In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices. Show Notes 00:00   Welcome 01:00   Introduction Stacey Messner, Leader In HR StaceyMessner.com 05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources. 06:37   Scenario: Privacy incident in Ontario using workplace restoration Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19.  https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do 10:09   Workplace restoration is about trust 14:39   Scenario: Looking at patient records 17:36   HR Checklist 19:16   What happened from their perspective? Being a better listener 26:37   Other scenarios 33:29   Consequences – Practice Management Success Tips 34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com See all the show notes: https://PracticeManagementNuggets.Live

Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example: <ul> <li>Petty theft (personal gain)</li> <li>Snooping in patient or employee records (disregarding policies)</li> <li>Faxing a report to the wrong recipient (carelessness)</li> <li>Using patient or employee information to cause harm (malice)</li> </ul> When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate. In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices. Show Notes 00:00   Welcome 01:00   Introduction Stacey Messner, Leader In HR <a href="http://StaceyMessner.com" rel="nofollow" target="_blank">StaceyMessner.com</a> 05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources. 06:37   Scenario: Privacy incident in Ontario using workplace restoration Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. <a href="https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do" rel="nofollow" target="_blank"> https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do</a> 10:09   Workplace restoration is about trust 14:39   Scenario: Looking at patient records 17:36   HR Checklist 19:16   What happened from their perspective? Being a better listener 26:37   Other scenarios 33:29   Consequences – Practice Management Success Tips 34:21   Get Stacey Messner Listen Differently Tip Sheet at <a href="https://StaceyMessner.com" rel="nofollow" target="_blank">https://StaceyMessner.com</a> See all the show notes: <a href="https://practicemanagementnuggets.live/" rel="nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

Managing Employees When They Make Mistakes - Addressing Employee Performance

In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.  Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster? Would you like more referrals from other providers to your practice?  You can accomplish these goals when you build your authority, appeal, and profits as an author. When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle. The fact of the matter is that both groups need strategies and with these strategies they can be successful. Breaking strategies down into manageable nuggets is where authors find success.  Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book. Linda will walk you through some of the essentials for creating a profitable book that represents you well. If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that! See all the show notes: https://PracticeManagementNuggets.Live

In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well. <ul> <li>Would you like to help family members of your patients to be better prepared to support your patient after treatments?</li> <li>Would you like to coach your patients in between in-person visits?</li> <li>Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in?</li> <li>Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster?</li> <li>Would you like more referrals from other providers to your practice?</li> </ul> You can accomplish these goals when you build your authority, appeal, and profits as an author. When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle. The fact of the matter is that both groups need strategies and with these strategies they can be successful. Breaking strategies down into manageable nuggets is where authors find success.  Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book. Linda will walk you through some of the essentials for creating a profitable book that represents you well. If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that! See all the show notes: <a href="https://practicemanagementnuggets.live/" rel="nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

Build Your Authority, Appeal, and Profit as an Author

You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.   Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding  key criteria when reviewing (or preparing) your privacy impact assessment (PIA) policies, procedures information management agreements (IMA) privacy and security awareness training data storage outside of Alberta  See all the show notes at https://PracticeManagementNuggets.Live

You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business. Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding <ul> <li>key criteria when reviewing (or preparing) your privacy impact assessment (PIA)</li> <li>policies, procedures</li> <li>information management agreements (IMA)</li> <li>privacy and security awareness training</li> <li>data storage outside of Alberta</li> </ul> See all the show notes at https://PracticeManagementNuggets.Live

Lessons From The Babylon Telus Health OIPC Investigation Report

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.  Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business? Have you been in business for a while, but don’t know if it is profitable? Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success? Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?  Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable. Tammy Hyska can help you have a profitable business from day #1! Did you know that one of the best ways you can serve your customers better is by having a more profitable business? You can have a more profitable business starting tomorrow--even if you're not a "numbers person"! Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand! See all the show notes: https://PracticeManagementNuggets.Live

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business. <ul> <li>Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business?</li> <li>Have you been in business for a while, but don’t know if it is profitable?</li> <li>Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success?</li> <li>Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?</li> </ul> Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable. Tammy Hyska can help you have a profitable business from day #1! Did you know that one of the best ways you can serve your customers better is by having a more profitable business? You can have a more profitable business starting tomorrow--even if you're not a "numbers person"! Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand! See all the show notes: <a href="https://PracticeManagementNuggets.Live" rel="nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

5 Critical Things Healthcare Practitioners Need To Have A Profitable Business

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.  Have you ever wanted to open your own healthcare practice, but you don’t have a business background? Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank? Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?    Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business! Corrine Boudreau of Online Legal Essentials can help you! Corinne has developed guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. You know that I love templates – and tips, tools, and training to make it easy! Corinne delivers this for you! Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand! Meet Corinne Boudreau Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff. After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.   What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi. Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey.   Corinne's motto is "Work Hard. Have Fun. Give Back." www.instagram.com/lawyercorinne https://twitter.com/lawyercorinne https://www.facebook.com/onlinelegalessentials  https://onlinelegalessentials.ca https://clubhousedb.com/user/lawyercorinne https://www.linkedin.com/in/corinne-boudreau-9b7b144/ My Takeaways Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing! For example:  Patients / clients terms of service, payments, Hiring documents, employees, contractors, associates or group practice; fee splitting, Physical location lease agreements Cost sharing Privacy policies including website, content protection  Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing! Get started right away with the free Ultimate Checklist for Running a Business Online in Canada. Show Notes 01:35  Introduction Corinne Boudreau, Online Legal Essentials 04:47  Corinne’s #1 Tip 06:18  What are the essential starting business documents for a new healthcare practice? 11:18  Website policies and practices 16:17  Corporate structure options for healthcare practices 19:40  Types of Insurance that a business should consider including cybersecurity insurance 23:55  Contracts – fee-splitting, associates, hiring contracts 29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service 32:48  Ultimate Checklist For Running A Business Online In Canada 34:45  Follow Corinne

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice. <ul> <li>Have you ever wanted to open your own healthcare practice, but you don’t have a business background?</li> <li>Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?</li> <li>Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?</li> </ul> Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business! Corrine Boudreau of Online Legal Essentials can help you! Corinne has developed guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. You know that I love templates – and tips, tools, and training to make it easy! Corinne delivers this for you! Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand! Meet Corinne Boudreau Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff. After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012. What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi. Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey.   Corinne's motto is "Work Hard. Have Fun. Give Back." <a href="http://www.instagram.com/lawyercorinne" rel="nofollow" target="_blank">www.instagram.com/lawyercorinne</a> <a href="https://twitter.com/lawyercorinne" rel="nofollow" target="_blank">https://twitter.com/lawyercorinne</a> <a href="https://www.facebook.com/onlinelegalessentials" rel="nofollow" target="_blank">https://www.facebook.com/onlinelegalessentials</a> <a href="https://onlinelegalessentials.ca" rel="nofollow" target="_blank">https://onlinelegalessentials.ca</a> <a href="https://clubhousedb.com/user/lawyercorinne" rel="noopener nofollow" target="_blank">https://clubhousedb.com/user/lawyercorinne</a> <a href="https://www.linkedin.com/in/corinne-boudreau-9b7b144/" rel="nofollow" target="_blank">https://www.linkedin.com/in/corinne-boudreau-9b7b144/</a> My Takeaways Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing! For example: <ul> <li>Patients / clients terms of service, payments,</li> <li>Hiring documents, employees, contractors, associates or group practice; fee splitting,</li> <li>Physical location lease agreements</li> <li>Cost sharing</li> <li>Privacy policies including website, content protection</li> </ul> Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing! Get started right away with the free <a href="https://InformationManagers.ca/business-checklist" rel="nofollow" target="_blank">Ultimate Checklist for Running a Business Online in Canada</a>. Show Notes 01:35  Introduction Corinne Boudreau, Online Legal Essentials 04:47  Corinne’s #1 Tip 06:18  What are the essential starting business documents for a new healthcare practice? 11:18  Website policies and practices 16:17  Corporate structure options for healthcare practices 19:40  Types of Insurance that a business should consider including cybersecurity insurance 23:55  Contracts – fee-splitting, associates, hiring contracts 29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service 32:48  Ultimate Checklist For Running A Business Online In Canada 34:45  Follow Corinne

How To Build a Legal Foundation For Your Healthcare Practice | Episode #101

What has been happening lately in cybersecurity in healthcare? Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you! Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks. Meet Anne Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. To find more, see https://getalexio.com My Takeaways Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.  Secure the network Secure the people Disaster recovery plan  Show Notes 00:10  Introduction 00:54  Episode #082 6 Deadly Sins  03:00 COVID-19 biggest influence on digital transformation 07:01  E-Health Saskatchewan Breach  10:31  Anne’s recommendations basic steps for healthcare practices 18:08  Diagnostic Imaging clerical staff snooping -  Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021  25:16  Episode #099 Table-Top Privacy Breach Fire Drills   28:00  Top 3 Tips Incident free 2021 29:08  GetAlexio.com 30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

What has been happening lately in cybersecurity in healthcare? Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you! Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks. Meet Anne Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. To find more, see <a href="https://getalexio.com" rel="nofollow" target="_blank">https://getalexio.com</a> My Takeaways Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets. <ul> <li>Secure the network</li> <li>Secure the people</li> <li>Disaster recovery plan</li> </ul> Show Notes 00:10  Introduction 00:54  <a href="https://PracticeManagementNuggets.Live/ransomware-mistakes-made-by-dentists-episode-082" rel="noopener nofollow" target="_blank">Episode #082 6 Deadly Sins</a> 03:00 COVID-19 biggest influence on digital transformation 07:01  <a href="https://oipc.sk.ca/saskatchewan-ipc-finds-ransomware-attack-results-in-one-of-the-largest-privacy-breaches-in-this-province-involving-citizens-most-sensitive-data/" rel="noopener nofollow" target="_blank">E-Health Saskatchewan Breach</a> 10:31  Anne’s recommendations basic steps for healthcare practices 18:08  Diagnostic Imaging clerical staff snooping - <a href="https://www.reddeeradvocate.com/news/patient-information-breach-at-red-deer-hospital/" rel="nofollow" target="_blank"> Employees access 3K patients’ records in privacy breach at Red Deer hospital.</a> Red Deer Advocate. Apr. 13, 2021  25:16  <a href="https://practicemanagementnuggets.live/table-top-privacy-breach-fire-drill/" rel="noopener nofollow" target="_blank">Episode #099 Table-Top Privacy Breach Fire Drills </a> 28:00  Top 3 Tips Incident free 2021 29:08  <a href="https://getalexio.com/" rel="noopener nofollow" target="_blank">GetAlexio.com</a> 30:00  Practical Privacy Officer Strategies <a href="https://informationmanagers.ca/practical-privacy-officer-training/" rel="noopener nofollow" target="_blank">https://informationmanagers.ca/practical-privacy-officer-training/</a>

What’s New In Cybersecurity In Healthcare | Episode #100

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

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Practice Management Nuggets

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast    For full show notes, along with webinar slides and resources visit:  InformationManagers.ca/Dania-Moazzam   In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for your healthcare practice.    Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share:  Dania's #1 Payroll and Human Resources tip for Healthcare Practices How to save time that you spend managing scheduling employees Accurate and efficient payroll calculations and avoid errors and penalties Ways to Meet Employment Standards and taxation rules with confidence How to use real time data to manage work schedules and costs Inviting employees to easily access their own work schedules and manage their availability and holiday requests Improving the confidentiality of sensitive payroll data A scenario physician practice with 5 MOA's The benefits of using a payroll solution And, how to create a payroll solution timeline  If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information. Grab Your Free Payroll &amp; HR Calendar, here:http://info.ceridian.ca/LP=2930?source=im Join in the conversation on Twitter:  #PracticeManagementNuggets #Payroll #healthcare #medical#Ceridian Sign up for weekly reminders about upcoming guest interviews, here:  https://informationmanagers.ca/PMN-podcasts/

Sign up for weekly reminders about upcoming guest interviews, here: <a href="InformationManagers.ca/pmn-podcast" rel="nofollow" target="_blank">InformationManagers.ca/pmn-podcast</a>   For full show notes, along with webinar slides and resources visit:  <a href="InformationManagers.ca/Dania-Moazzam" rel="nofollow" target="_blank">InformationManagers.ca/Dania-Moazzam</a>   In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for your healthcare practice.    Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share: <ul> <li>Dania's #1 Payroll and Human Resources tip for Healthcare Practices</li> <li>How to save time that you spend managing scheduling employees</li> <li>Accurate and efficient payroll calculations and avoid errors and penalties</li> <li>Ways to Meet Employment Standards and taxation rules with confidence</li> <li>How to use real time data to manage work schedules and costs</li> <li>Inviting employees to easily access their own work schedules and manage their availability and holiday requests</li> <li>Improving the confidentiality of sensitive payroll data</li> <li>A scenario physician practice with 5 MOA's</li> <li>The benefits of using a payroll solution</li> <li>And, how to create a payroll solution timeline</li> </ul> If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information. Grab Your Free Payroll &amp; HR Calendar, here:<a href="http://info.ceridian.ca/LP=2930?source=im" rel="nofollow" target="_blank">http://</a><a href="http://info.ceridian.ca/LP=2930?source=im" rel="nofollow" target="_blank">info.ceridian.ca/LP=2930?source=im</a> Join in the conversation on Twitter:  #PracticeManagementNuggets #Payroll #healthcare #medical#Ceridian Sign up for weekly reminders about upcoming guest interviews, here:  <a href="https://informationmanagers.ca/PMN-podcasts/" rel="nofollow" target="_blank">https://informationmanagers.ca/PMN-podcasts/</a>

Payroll and Human Resources Solutions for Your Healthcare Practice

   In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice. What skills should a MOA have? How does an MOA fit into your practice team? How can a skilled MOA contribute to your successful healthcare practice? A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss:  Skills set of the medical office assistant Good interview / hiring questions Sample job description Sample salary expectations How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone  Recorded Live Thursday, July 14, 2016 Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice The Skilled MOA: What a Medical Office Assistant Can Do For Your Healthcare Practice with Ronaye Kooperberg  Become a member of Information Managers Network to access all the replays and all the resources!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice. What skills should a MOA have? How does an MOA fit into your practice team? How can a skilled MOA contribute to your successful healthcare practice? A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss: <ul> <li>Skills set of the medical office assistant</li> <li>Good interview / hiring questions</li> <li>Sample job description</li> <li>Sample salary expectations</li> <li>How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone</li> </ul> Recorded Live Thursday, July 14, 2016 Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice The Skilled MOA: What a Medical Office Assistant Can Do For Your Healthcare Practice with Ronaye Kooperberg <a href="http://informationmanagers.ca/become-member/" rel="nofollow" target="_blank">Become a member of Information Managers Network</a> to access all the replays and all the resources!

The Skilled MOA

Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed. What can we learn about the pandemic incident response so far? As we prepare to re-open our practices, what can we anticipate? If we experience a second wave and have to lock down again, are you prepared? In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence. Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed. What can we learn about the pandemic incident response so far? As we prepare to re-open our practices, what can we anticipate? If we experience a second wave and have to lock down again, are you prepared? In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence. Get the show notes and links to the templates at <a href="https://PracticeManagementNuggets.Live" rel="nofollow" target="_blank">https://PracticeManagementNuggets.Live</a>

Pandemic Incident Response Review

Subscribe: itunes | Email |  Stitcher | RadioPlayer When was the last time that you reviewed your access logs in your healthcare practice? In our policies, procedures, risk assessments, and privacy impact assessment submissions, we indicate the reasonable safeguards that we expect to implement in our practices to protect the privacy and security of health information. But policies and good intentions alone isn’t enough. We also need to take action on our policies. Custodians have an obligation to ensure reasonable safeguards to protect the privacy and security of health information. This means having appropriate policies and procedures in place and demonstrate and document that you have implemented your plans. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about using audit logs of your computer and your Electronic Medical Record (EMR) / Electronic Health Record (EHR) to improve security in your healthcare practice.   Improve Privacy and Security In Your Healthcare Practice Privacy and Security Monthly Audit Template  This Practice Management Success Tip includes ✔ Implementation guide – easy to read ‘how-to' instructions to get the best results from your privacy and security monthly audit. ✔ Audit form template in MS Word document format that you can download, print, and use right away. ✔ Access to mini-course with video examples to get you started. ✔ On-line access to Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor to answer your questions No software to purchase Get the Templates Now!     In This Podcast Episode Show Notes Recorded June 2018. You can advance the audio to these time markers: 00:51  Policies and Procedures Are Not Enough 01:10 What Are Audit Logs? 02:28  Importance of Audit Logs 04:52  Snooping 05:46  Reasonable Safeguards 06:11  Implementing Monthly Privacy and Security Audit 07:16  Starting Your Program 07:59  Sample Goals 09:36  Sample Compliance Observations 11:47  Sample Recommendations 12:15  Identify Your Action Items – what will you start, stop, or keep doing? Action Steps That You Should Do Now See https://informationmanagers.ca/audit for checklists and templates that you can use right away to help you improve your healthcare practice security.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> |<a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> |  <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> When was the last time that you reviewed your access logs in your healthcare practice? In our policies, procedures, risk assessments, and privacy impact assessment submissions, we indicate the reasonable safeguards that we expect to implement in our practices to protect the privacy and security of health information. But policies and good intentions alone isn’t enough. We also need to take action on our policies. Custodians have an obligation to ensure reasonable safeguards to protect the privacy and security of health information. This means having appropriate policies and procedures in place and demonstrate and document that you have implemented your plans. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about using audit logs of your computer and your Electronic Medical Record (EMR) / Electronic Health Record (EHR) to improve security in your healthcare practice. Improve Privacy and Security In Your Healthcare Practice Privacy and Security Monthly Audit Template <a href="https://informationmanagers.ca/audit" rel="noopener noreferrer nofollow" target="_blank"></a> This Practice Management Success Tip includes ✔ Implementation guide – easy to read ‘how-to' instructions to get the best results from your privacy and security monthly audit. ✔ Audit form template in MS Word document format that you can download, print, and use right away. ✔ Access to mini-course with video examples to get you started. ✔ On-line access to Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor to answer your questions No software to purchase <a href="https://informationmanagers.ca/audit" rel="noopener noreferrer nofollow" target="_blank">Get the Templates Now!</a> In This Podcast Episode Show Notes Recorded June 2018. You can advance the audio to these time markers: 00:51  Policies and Procedures Are Not Enough 01:10 What Are Audit Logs? 02:28  Importance of Audit Logs 04:52  Snooping 05:46  Reasonable Safeguards 06:11  Implementing Monthly Privacy and Security Audit 07:16  Starting Your Program 07:59  Sample Goals 09:36  Sample Compliance Observations 11:47  Sample Recommendations 12:15  Identify Your Action Items – what will you start, stop, or keep doing? Action Steps That You Should Do Now See <a href="https://informationmanagers.ca/audit" rel="noopener noreferrer nofollow" target="_blank">https://informationmanagers.ca/audit</a> for checklists and templates that you can use right away to help you improve your healthcare practice security. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

How to Use Audit Logs to Improve the Security of Health Information In Your Healthcare Practice | Episode #075

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it? But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner. Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model. But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families? Patient Centered Clinics from Everyone’s a Caregiver Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below:  In This Episode In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice.  What is the Patient Centered Clinic? What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement? Opportunities of digital learning systems How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done?  Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money!  Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: www.EveryonesACaregiver.com Twitter: @every1care LinkedIn: Brian Lee CSP  Show Notes Click the &gt;&gt; arrow to play the podcast. You can advance to the time marks. 01:35  Meet Brian Lee, CSP, CEO Everyone’s A Caregiver 06:56  Pink Elephant in the Room 07:21  Brian Lee’s #1 Tip 09:35  What is the Patient Centered Clinic? 11:30  What Does It Look Like to the Patient? 13:05  What Does It Look Like to Staff? 14:19  Educate Employees 15:29  What is Education? 16:30  Why is This a Critical Topic for Healthcare Practitioners? 19:19  What Are the Options to Improve Patient Satisfaction? 20:39  Return on Investment 24:16  Introducing Everyone's A Caregiver App 24:45  Patient Centered Clinic 26:32  DO IT Recommendations 30:00  Who is the Patient Centered Clinic For? 30:28  Patient Centered Clinic Modules 35:28  Get Started With Patient Centered Clinic!   Do This Now! Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic! Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it? But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner. Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model. But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families? Patient Centered Clinics from Everyone’s a Caregiver Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below: <a href="https://InformationManagers.ca/Likes-EAC" rel="noopener nofollow" target="_blank"></a> In This Episode In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice. <ul> <li>What is the Patient Centered Clinic?</li> <li>What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement?</li> <li>Opportunities of digital learning systems</li> <li>How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done?</li> </ul> Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money! Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: <a href="http://www.EveryonesACaregiver.com" rel="nofollow" target="_blank">www.EveryonesACaregiver.com</a> Twitter: @every1care LinkedIn: Brian Lee CSP Show Notes Click the &gt;&gt; arrow to play the podcast. You can advance to the time marks. 01:35  Meet Brian Lee, CSP, CEO Everyone’s A Caregiver 06:56  Pink Elephant in the Room 07:21  Brian Lee’s #1 Tip 09:35  What is the Patient Centered Clinic? 11:30  What Does It Look Like to the Patient? 13:05  What Does It Look Like to Staff? 14:19  Educate Employees 15:29  What is Education? 16:30  Why is This a Critical Topic for Healthcare Practitioners? 19:19  What Are the Options to Improve Patient Satisfaction? 20:39  Return on Investment 24:16  Introducing Everyone's A Caregiver App 24:45  Patient Centered Clinic 26:32  DO IT Recommendations 30:00  Who is the Patient Centered Clinic For? 30:28  Patient Centered Clinic Modules 35:28  Get Started With Patient Centered Clinic!   Do This Now! <a href="https://InformationManagers.ca/Likes-EAC" rel="noopener nofollow" target="_blank"></a>Go to <a href="https://InformationManagers.ca/Likes-EAC" rel="nofollow" target="_blank">https://InformationManagers.ca/Likes-EAC</a> to unlock the sample modules for the Patient Centered Clinic! Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

How Improved Patient Satisfaction Saves You Time And Money | Episode #074

Subscribe:  itunes |  Email |  Stitcher | RadioPlayer |  Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081 Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice. Show Notes Recorded August 2019. You can advance the audio to these time markers: 00:12   Introduction Dr. Angela Mulrooney 04:40   The Passion Pursuit – How Your Passion Will Make You Prosperous 06:39  What does a dental practice coach do? Production coaching Communicate effectively with the patient 08:50  Marketing coaching 11:00  Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice? 14:20 Who is the ideal practice provider who will most benefit from a dental practice coach? Someone who is ready to level-up. 14:26  Are you ready to level up? What kind of outcomes could you expect? Communication improvements may generate $250,000 improvement in production. 18:07  Communication between front line staff and patients 19:29  Marketing in a dental practice – what is a good mix between traditional and social media? 21:57  On-line reviews Content support, social media support, social media trends 26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach? 27:40  Book a 1 hour Strategy Call With Angela info@helpmegetpatientsnow.com 28:27  Upcoming Marketing Book Credible Influencer Marketing for Professionals   Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.   New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it.    This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank"> itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank"> Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> | <a></a> Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081 Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice. Show Notes Recorded August 2019. You can advance the audio to these time markers: 00:12   Introduction Dr. Angela Mulrooney 04:40   The Passion Pursuit – How Your Passion Will Make You Prosperous 06:39  What does a dental practice coach do? Production coaching Communicate effectively with the patient 08:50  Marketing coaching 11:00  Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice? 14:20 Who is the ideal practice provider who will most benefit from a dental practice coach? Someone who is ready to level-up. 14:26  Are you ready to level up? What kind of outcomes could you expect? Communication improvements may generate $250,000 improvement in production. 18:07  Communication between front line staff and patients 19:29  Marketing in a dental practice – what is a good mix between traditional and social media? 21:57  On-line reviews Content support, social media support, social media trends 26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach? 27:40  Book a 1 hour Strategy Call With Angela <a href="mailto:info@helpmegetpatientsnow.com" rel="noopener noreferrer">info@helpmegetpatientsnow.com</a> 28:27  Upcoming Marketing Book Credible Influencer Marketing for Professionals <a></a>Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? <a href="https://informationmanagers.ca/practice-management-success/" rel="noopener noreferrer nofollow" target="_blank">Click here and register now!</a> With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. <a></a>New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to <a href="https://practicemanagementnuggets.live/search/" rel="noopener noreferrer nofollow" target="_blank">PracticeManagementNuggets.Live/search</a> and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. <a href="https://practicemanagementnuggets.live/search/" rel="noopener noreferrer nofollow" target="_blank"></a> This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit <a href="https://informationmanagers.ca/likes-searchie" rel="noopener noreferrer nofollow" target="_blank">InformationManagers.ca/like</a><a href="https://informationmanagers.ca/likes-searchie" rel="noopener noreferrer nofollow" target="_blank">s-searchie</a>. <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Improved Communication, Improved Business  | Episode #081

Your Appointment Scheduler – Your Key to Your Financial Success |  Episode 003

Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences.  Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have.  Meet Donna Grindle Donna Grindle – Founder &amp; CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does. You can find Donna on social media, too! Kardonhttps://kardonhq.com Twitter  |  Linkedn  |  YouTube  |  Podcast Show Notes Recorded: January 17, 2020 (you can fast forward to your favourite section) 01:04  Help Me With HIPAA Fan Club It’s not about compliance. It’s about patient care. 03:04  Introduction Donna Grindle 09:00  More Similar Than Different US / Canada 09:33  US / Canada Terminology 18:00  What If There Isn’t A BAA / IMA? 19:00  Tips: Healthcare Provider Selecting A Vendor 26:00  Tips: Vendor Selecting A Healthcare Client 32:00  Liability – What Is It? 34:33  Time Frame To Report And Notify 36:38  Reportable Breach / Security Incident 39:37  Incident Response Plans 40:22  Cyber Security Insurance 42:15  Is Hacking An Act Of War? 44:15  How Big  Is Your BAA / IMA? 45:35  Key Points In Your BAA / Information Manager Agreement 48:59  THE HIPAA Boot Camp! https://helpmewithhipaa.com/ 2020 Spring Dates: March 23, 24, 25   Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips. •Ready for extreme vendor vetting?  – Episode #150 •7 Questions to Ask Your Vendor – Episode #218 Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3 New! Podcast Key Word Search Tool  Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> |<a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences. Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have. <a href="http://informationmanagers.ca/top-3" rel="noopener noreferrer nofollow" target="_blank"></a> Meet Donna Grindle Donna Grindle – Founder &amp; CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does. You can find Donna on social media, too! <a href="https://kardonhq.com/" rel="noopener noreferrer nofollow" target="_blank">Kardon</a><a href="https://kardonhq.com" rel="nofollow" target="_blank">https://kardonhq.com</a> <a href="https://twitter.com/HelpMeWithHIPAA" rel="noopener noreferrer nofollow" target="_blank">Twitter</a>  |  <a href="https://www.linkedin.com/in/donnagrindle" rel="noopener noreferrer nofollow" target="_blank">Linkedn</a>  |  <a href="https://www.youtube.com/channel/UCut7RuWxal0925CS2yEpSHw" rel="noopener noreferrer nofollow" target="_blank">YouTube</a>  |  <a href="https://helpmewithhipaa.com/" rel="noopener noreferrer nofollow" target="_blank">Podcast</a> Show Notes Recorded: January 17, 2020 (you can fast forward to your favourite section) 01:04  Help Me With HIPAA Fan Club It’s not about compliance. It’s about patient care. 03:04  Introduction Donna Grindle 09:00  More Similar Than Different US / Canada 09:33  US / Canada Terminology 18:00  What If There Isn’t A BAA / IMA? 19:00  Tips: Healthcare Provider Selecting A Vendor 26:00  Tips: Vendor Selecting A Healthcare Client 32:00  Liability – What Is It? 34:33  Time Frame To Report And Notify 36:38  Reportable Breach / Security Incident 39:37  Incident Response Plans 40:22  Cyber Security Insurance 42:15  Is Hacking An Act Of War? 44:15  How Big  Is Your BAA / IMA? 45:35  Key Points In Your BAA / Information Manager Agreement 48:59  THE HIPAA Boot Camp! <a href="https://helpmewithhipaa.com/" rel="nofollow" target="_blank">https://helpmewithhipaa.com/</a> 2020 Spring Dates: March 23, 24, 25 Check out these <a href="https://helpmewithhipaa.com/" rel="noopener noreferrer nofollow" target="_blank">Help Me With HIPAA podcast</a> episodes where Donna and David share more vendor vetting and BAA tips. •Ready for extreme vendor vetting?  – Episode #150 •7 Questions to Ask Your Vendor – Episode #218 Need more information about Information Manager Agreements? See <a href="https://informationmanagers.ca/Top-3" rel="noopener noreferrer nofollow" target="_blank">https://InformationManagers.ca/Top-3</a> <a></a>New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to <a href="https://practicemanagementnuggets.live/search" rel="noopener noreferrer nofollow" target="_blank">PracticeManagementNuggets.Live/search</a> and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085

Subscribe:  itunes |  Email |  Stitcher | RadioPlayer |  Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to:  27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions  And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records!  Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources mentioned in this podcast, join us at Practice Management Success!   In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.    Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors. Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records! Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration. Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic.  Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification. Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach. Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, Click here and let me help you with your Practice Management Success! Show Notes Recorded May 21, 2019 You can advance the audio to these time markers: 00:38  How To Record Patient Identification 03:48  Risks Not Correctly ID Patients 05:05  Patient Safety Alert 05:20  Importance Of Correct Patient ID 08:15  Health Care Card Security Education to the patient to ensure that they understand the importance of correctly identify the patient means they get the right health care service. 10:35  Verify Patient ID 14:40  Policies and Procedures 15:16  New Patient Registration Form 16:49  Don't Photocopy The ID Remember - if you don’t need the information  to provide a health service, don’t collect it. You don’t have legal authority to make a photocopy the ID or the drivers license number. 17:57  Don't Photocopy the AHCIP Card 19:40  I’m happy to help you to identify a good process in your clinic to correctly identify patients so that you can continue to provide good care to your patients. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank"> itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank"> Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> | <a href="https://open.spotify.com/show/2RCqsrLAH3kkm70g0swzPa?si=MOmb-93EQ_-ZSGeKfRhP7Q" rel="nofollow" target="_blank"> Spotify</a> Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: <ul> <li>27% of radiation errors</li> <li>29% of medication errors</li> <li>5% of wrong-patient/wrong-site surgeries</li> <li>850 medical errors and 20 deaths related to blood transfusions</li> </ul> And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records! <a href="https://InformationManagers.ca/practice-management-success" rel="noopener noreferrer nofollow" target="_blank"></a> Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources mentioned in this podcast, <a href="https://informationmanagers.ca/practice-management-success/" rel="noopener noreferrer nofollow" target="_blank">join us at Practice Management Success!</a> In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards. <ul> <li>Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors.</li> <li>Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records!</li> <li>Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration.</li> <li>Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic.</li> </ul> Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification. Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach. <a></a><a></a><a></a>Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, <a href="https://informationmanagers.ca/practice-management-success/" rel="noopener noreferrer nofollow" target="_blank">Click here</a><a></a><a></a><a></a> and let me help you with your Practice Management Success! <a></a>Show Notes Recorded May 21, 2019 You can advance the audio to these time markers: 00:38  How To Record Patient Identification 03:48  Risks Not Correctly ID Patients 05:05  Patient Safety Alert 05:20  Importance Of Correct Patient ID 08:15  Health Care Card Security Education to the patient to ensure that they understand the importance of correctly identify the patient means they get the right health care service. 10:35  Verify Patient ID 14:40  Policies and Procedures 15:16  New Patient Registration Form 16:49  Don't Photocopy The ID Remember - if you don’t need the information  to provide a health service, don’t collect it. You don’t have legal authority to make a photocopy the ID or the drivers license number. 17:57  Don't Photocopy the AHCIP Card 19:40  I’m happy to help you to identify a good process in your clinic to correctly identify patients so that you can continue to provide good care to your patients. <a></a>Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? <a href="https://informationmanagers.ca/practice-management-success/" rel="nofollow" target="_blank">Click here and register now!</a> With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. <a></a>New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? <a href="https://practicemanagementnuggets.Live/search" rel="noopener noreferrer nofollow" target="_blank"></a>Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to <a href="https://practicemanagementnuggets.live/search" rel="noopener noreferrer nofollow" target="_blank">PracticeManagementNuggets.Live/search</a> and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit <a href="https://informationmanagers.ca/likes-searchie" rel="noopener noreferrer nofollow" target="_blank">InformationManagers.ca/likes-searchie.</a> <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

How To Correctly Identify Patients And Use Photo ID | Episode #083

Engaging Your Patients Using Automated Tools | Episode 005

A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey. You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice. Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment. Subscribe: itunes |  Email | | Stitcher | RadioPlayer Show Notes You can advance the podcast to the time entries 00:00  Introduction 01:07  When do you need a privacy impact assessment (PIA) amendment? 01:27  Previous PIA is more than 2 years ago 03:19  Changes in legislation Other common triggers for PIA amendments 03:56  Electronic Medical Record or computer network, or office productivity 05:16  Physicians, Ownership, Location 05:45  New Users / Information Sharing 06:35  Communicating With Patients 07:57  Vendors Change - Alberta Netcare Portal 10:00  New PIA or PIA Amendment? 12:13  After the Amendment is Written If you need assistance with your Privacy Impact Assessment amendment, see https://InformationManagers.ca/PIA-course  Protect Your Practice, Your Patients, and Your Assets With Privacy Impact Assessments Are you struggling with creating your privacy impact assessment or amendment? Not sure if you are still compliant with the HIA? A completed PIA doesn’t last forever! If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching. I help you complete your PIA. https://InformationManagers.ca/PIA-course    Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey. You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice. Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment. Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> Show Notes You can advance the podcast to the time entries 00:00  Introduction 01:07  When do you need a privacy impact assessment (PIA) amendment? 01:27  Previous PIA is more than 2 years ago 03:19  Changes in legislation Other common triggers for PIA amendments 03:56  Electronic Medical Record or computer network, or office productivity 05:16  Physicians, Ownership, Location 05:45  New Users / Information Sharing 06:35  Communicating With Patients 07:57  Vendors Change - Alberta Netcare Portal 10:00  New PIA or PIA Amendment? 12:13  After the Amendment is Written If you need assistance with your Privacy Impact Assessment amendment, see <a href="https://InformationManagers.ca/PIA-course" rel="nofollow" target="_blank">https://InformationManagers.ca/PIA-course</a> Protect Your Practice, Your Patients, and Your Assets With Privacy Impact Assessments Are you struggling with creating your privacy impact assessment or amendment? Not sure if you are still compliant with the HIA? A completed PIA doesn’t last forever! If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching. I help you complete your PIA. <a href="https://InformationManagers.ca/PIA-course" rel="nofollow" target="_blank">https://InformationManagers.ca/PIA-course</a> <a href="https://InformationManagers.ca/PIA-Course" rel="noopener noreferrer nofollow" target="_blank"></a> <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

When Do You Need a PIA Amendment? | Episode #078

Subscribe:  itunes |  Email |  Stitcher | RadioPlayer | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).   When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice. PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting. Jean L. Eaton, Your Practical Privacy Coach  References Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf  New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank"> itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank"> Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC). <a></a> When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, <a href="mailto:contact@informationmanagers.ca?subject=I%20need%20Privacy%20Breach%20help!">just send me an email</a>. I am here to help you protect your practice. PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting. Jean L. Eaton, Your Practical Privacy Coach <a href="https://informationmanagers.ca/privacy-breach-awareness/" rel="noopener noreferrer nofollow" target="_blank"></a> References Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. <a href="https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf" rel="nofollow" target="_blank">https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf</a> New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to <a href="http://practicemanagementnuggets.live/search" rel="noopener noreferrer nofollow" target="_blank">PracticeManagementNuggets.Live/search</a> and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit <a href="http://InformationManagers.ca/likes-searchie" rel="nofollow" target="_blank">InformationManagers.ca/likes-searchie</a>.

Do You Know Where Your Policies and Procedures Are? | Episode #079

Subscribe: itunes | Email | Stitcher | RadioPlayer | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT)  Think that IT has them covered and that ransomware won't happen to me!  Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't have a written mandatory cyber security awareness training plan. Don't have an independent cyber security risk assessment and management plan annually.    Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082 Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice. Show Notes Recorded October 29, 2019. You can advance the audio to these time markers: 01:12  Introduction Anne Genge 02:00  How did you get started in security in healthcare? 04:34  IT support is not enough to prevent cyber security crime 05:17  #1 Tip Get a Cyber Security Risk Assessment What Should  Healthcare Practices Know About Security Risk Assessments? 06:37  What is ransomware? 07:32  Why should healthcare providers be worried about this? 10:12  Data loss often happens even when you can de-encrypt the data often resulting in 15% loss Without proper remediation, repeat ransomware attacks can happen. 12:16  Cyber security risk assessment annually as part of your routine management plan 05:16  Parking of trust 21:21  Why backup other business data outside of the practice management system? 23:47  What is an acceptable recovery time? 25:50  Policies, procedures, and training creates clarity and rules, people behave better. 29:15  Costs of a privacy breach to a small dental practice 30:12  How your staff can prevent ransomware 33:40  Difference between information technology IT support and cyber security professionals 36:55  What is a cyber security risk assessment? 39:30  Who needs a security risk assessment? Do this now:  Go to: https://InformationManagers.ca/Likes-Alexio Get started with a quick on-line self assessment. Book a 30 minute consultation with Anne! Follow Anne and Alexio on social media for more training and tips.   New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it.    This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> |<a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT) <ol> <li>Think that IT has them covered and that ransomware won't happen to me! <ol> <li>Not updating and monitoring computer systems with intrusion prevention/detection.</li> <li>Don't have a comprehensive backup of all of your data in at least 3 locations.</li> <li>Don't run backup restore tests regularly.</li> <li>Don't have a written mandatory cyber security awareness training plan.</li> <li>Don't have an independent cyber security risk assessment and management plan annually.</li> </ol> </li> </ol> <a></a>Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082 Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice. <a></a>Show Notes Recorded October 29, 2019. You can advance the audio to these time markers: 01:12  Introduction Anne Genge 02:00  How did you get started in security in healthcare? 04:34  IT support is not enough to prevent cyber security crime 05:17  #1 Tip Get a Cyber Security Risk Assessment What Should  Healthcare Practices Know About Security Risk Assessments? 06:37  What is ransomware? 07:32  Why should healthcare providers be worried about this? 10:12  Data loss often happens even when you can de-encrypt the data often resulting in 15% loss Without proper remediation, repeat ransomware attacks can happen. 12:16  Cyber security risk assessment annually as part of your routine management plan 05:16  Parking of trust 21:21  Why backup other business data outside of the practice management system? 23:47  What is an acceptable recovery time? 25:50  Policies, procedures, and training creates clarity and rules, people behave better. 29:15  Costs of a privacy breach to a small dental practice 30:12  How your staff can prevent ransomware 33:40  Difference between information technology IT support and cyber security professionals 36:55  What is a cyber security risk assessment? 39:30  Who needs a security risk assessment? Do this now: <ul> <li>Go to: <a href="https://InformationManagers.ca/Likes-Alexio" rel="noopener noreferrer nofollow" target="_blank">https://InformationManagers.ca/Likes-Alexio</a></li> <li>Get started with a quick on-line self assessment.</li> <li>Book a 30 minute consultation with Anne!</li> <li>Follow Anne and Alexio on social media for more training and tips.</li> </ul> New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to <a href="https://practicemanagementnuggets.live/search/" rel="noopener noreferrer nofollow" target="_blank">PracticeManagementNuggets.Live/search</a> and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. <a href="https://practicemanagementnuggets.live/search/" rel="noopener noreferrer nofollow" target="_blank"></a> This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit <a href="https://informationmanagers.ca/likes-searchie" rel="noopener noreferrer nofollow" target="_blank">InformationManagers.ca/like</a><a href="https://informationmanagers.ca/likes-searchie" rel="noopener noreferrer nofollow" target="_blank">s-searchie</a>. <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit: https://informationmanagers.ca/pmn-communication-lauren Do you have a difficult topic that you need to communicate with your patients? You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right? What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you? You can save time, money, and frustration with a strategic approach to communication. Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice.  Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace. In This Episode You'll Learn the Benefits of Effective and Efficient Communication:  Reduce stress in your workplace and your life. Build greater clarity in your communication goals. Achieve what you want to everybody’s greater satisfaction.  Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion. The Handy Communication Answer Book  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications. Available on Amazon.ca. www. InformationManagers.ca/Handy-Communication-Answer-Book Get the blog Up Front Communications www. LaurenSergy.com

Sign up for weekly reminders about upcoming guest interviews, here: <a href="http://InformationManagers.ca/pmn-podcast" rel="nofollow" target="_blank">InformationManagers.ca/pmn-podcast</a> For full show notes, along with webinar slides and resources visit: <a href="https://informationmanagers.ca/pmn-communication-lauren" rel="nofollow" target="_blank">https://informationmanagers.ca/pmn-communication-lauren</a> Do you have a difficult topic that you need to communicate with your patients? You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right? What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you? You can save time, money, and frustration with a strategic approach to communication. Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice. Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of <a href="http://laurensergy.com/" rel="noopener noreferrer nofollow" target="_blank">Upfront Communications</a> and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace. In This Episode You'll Learn the Benefits of Effective and Efficient Communication: <ul> <li>Reduce stress in your workplace and your life.</li> <li>Build greater clarity in your communication goals.</li> <li>Achieve what you want to everybody’s greater satisfaction.</li> </ul> Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion. <a href="https://www.amazon.ca/gp/product/1578595878/ref=as_li_tl?ie=UTF8&amp;camp=15121&amp;creative=330641&amp;creativeASIN=1578595878&amp;linkCode=as2&amp;tag=laure0a0-20&amp;linkId=50d5c61a820697a4514d9c5c14c1d4d4" rel="noopener noreferrer nofollow" target="_blank">The Handy Communication Answer Book</a>  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications. Available on <a href="http://Amazon.ca" rel="nofollow" target="_blank">Amazon.ca</a>. www. <a href="http://InformationManagers.ca/Handy-Communication-Answer-Book" rel="nofollow" target="_blank">InformationManagers.ca/Handy-Communication-Answer-Book</a> Get the blog Up Front Communications www. <a href="http://LaurenSergy.com" rel="nofollow" target="_blank">LaurenSergy.com</a>

Do You Feel That You Are Just Not Being Heard?

Have you ever said… “If only I had someone to ask!” Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership. In this Q&amp;A, we're talking about: Can you use text messaging with patients? The short answer is, ‘Yes’. The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’   Listen to the full audio Q&amp;A for my detailed response. Here are some audio highlights: 01:51 Patients want to use text messaging 02:24 Why text messaging? 04:59 Level of risk 06:33 Mitigation strategy 12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520) 13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true) 15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment 17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/   For more information visit:   https://InformationManagers.ca/can-you-use-text-messaging-with-patients/

Have you ever said… “If only I had someone to ask!” Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership. In this Q&amp;A, we're talking about: Can you use text messaging with patients? The short answer is, ‘Yes’. The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’  Listen to the full audio Q&amp;A for my detailed response. Here are some audio highlights: 01:51 Patients want to use text messaging 02:24 Why text messaging? 04:59 Level of risk 06:33 Mitigation strategy 12:26 Bleen cloud based medical referral management system (Stitcher link<a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520" rel="nofollow" target="_blank">https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520</a>) 13:19 ezReferral patient appointment management (Stitcher link <a href="https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true" rel="nofollow" target="_blank">https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true</a>) 15:15 Healthquest EMR (<a href="http://www.healthquest.ca/" rel="nofollow" target="_blank">www.healthquest.ca</a>) 16:30 Privacy Impact Assessment 17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients <a href="https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/" rel="nofollow" target="_blank">https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/</a> For more information visit:  <a href="https://informationmanagers.ca/can-you-use-text-messaging-with-patients/" rel="nofollow" target="_blank"> https://InformationManagers.ca/can-you-use-text-messaging-with-patients/</a>

Can You Text With Your Patients?

Subscribe: itunes |  Email | | Stitcher | RadioPlayer Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information. This year, Privacy Awareness Week is celebrated May 6-10, 2019. Protect Your Organization and Your Patients Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Patients trust their healthcare providers with their sensitive, personal, and financial information. If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment. When we are privacy aware, we can better respond to patients’ questions and build their trust in the quality of services that we provide. In this podcast episode, Jean L. Eaton challenges you to take the Privacy Awareness Quiz. See if you are up-to-date with common scenarios in healthcare! Show Notes Recorded June 2018 You can advance the audio to these time markers: 00:40  Introduction 01:52  Say No to Snooping Privacy Awareness Training Quiz 04:00  Question 1 Soccer Mom 04:52  Answer 1 Soccer Mom 05:28  Question 2 Celebrity Visit 05:57  Answer 2 Celebrity Visit 07:00  Question 3 Training Examples 07:35  Answer 3 Training Examples 08:25  Question 4 Patient Access to Their Own Information 09:15  Answer 4 Patient Access to Their Own Information 11:25  Question 5 Chart Notes Print-out 12:05  Answer Chart Notes Print-out 13:35  Bonus tips 14:05  Privacy Awareness In Healthcare: Essentials www.InformationManagers.ca/Privacy15 Use the coupon code: Privacy15 14:33  Download the free Privacy Awareness Quiz www.InformationManagers.ca/Privacy-Matters-Quiz Do This Now See https://informationmanagers.ca/privacy-awareness-week-2019/ for more resources that you can use right away for your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information. This year, Privacy Awareness Week is celebrated May 6-10, 2019. Protect Your Organization and Your Patients Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Patients trust their healthcare providers with their sensitive, personal, and financial information. If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment. When we are privacy aware, we can better respond to patients’ questions and build their trust in the quality of services that we provide. In this podcast episode, Jean L. Eaton challenges you to take the Privacy Awareness Quiz. See if you are up-to-date with common scenarios in healthcare! <a></a>Show Notes Recorded June 2018 You can advance the audio to these time markers: 00:40  Introduction 01:52  Say No to Snooping Privacy Awareness Training Quiz 04:00  Question 1 Soccer Mom 04:52  Answer 1 Soccer Mom 05:28  Question 2 Celebrity Visit 05:57  Answer 2 Celebrity Visit 07:00  Question 3 Training Examples 07:35  Answer 3 Training Examples 08:25  Question 4 Patient Access to Their Own Information 09:15  Answer 4 Patient Access to Their Own Information 11:25  Question 5 Chart Notes Print-out 12:05  Answer Chart Notes Print-out 13:35  Bonus tips 14:05  Privacy Awareness In Healthcare: Essentials <a href="https://InformationManagers.ca/Privacy15" rel="noopener noreferrer nofollow" target="_blank">www.InformationManagers.ca/Privacy15</a> Use the coupon code: Privacy15 14:33  Download the free Privacy Awareness Quiz <a href="http://www.InformationManagers.ca/Privacy-Matters-Quiz" rel="nofollow" target="_blank">www.InformationManagers.ca/Privacy-Matters-Quiz</a> <a></a>Do This Now See <a href="https://informationmanagers.ca/privacy-awareness-week-2019/" rel="nofollow" target="_blank">https://informationmanagers.ca/privacy-awareness-week-2019/</a> for more resources that you can use right away for your healthcare practice. <a></a>Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Privacy Awareness Quiz #PrivacyMatters | Episode #076

Subscribe: itunes | Email | | Stitcher | RadioPlayer You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! Learn NOW how to respond a #CourtOrder. In this episode we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.   How to Prepare Patient Records for a Court Order E-Book Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records! With this report we show you how to:  Calmly receive a court order Prepare the patient's health record for disclosure Anticipate your testimony in court  Download this free report to protect your healthcare practice!  Show Notes Recorded September 2018 01:36 How to Prepare Patient Records for a Court Order 02:40 Don’t Panic 03:16 Review the Order Carefully 04:46 What This ISN’T 07:30 Validate the Court Order 08:14 Secure the Patient Records 11:08 Inform Your Custodian, Privacy Officer 12:38 The Fine Art of Severing 14:32 Table of Contents 15:24 Prepare the Paper Record 18:36 Testimony 22:39 When You Return to the Clinic 24:24 What You Should Do Now Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="noopener nofollow" target="_blank">itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="noopener nofollow" target="_blank">Email</a> | | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="noopener nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="noopener nofollow" target="_blank">RadioPlayer</a> You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! Learn NOW how to respond a #CourtOrder. In this episode we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice. How to Prepare Patient Records for a Court Order E-Book Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records! With this report we show you how to: <ul> <li>Calmly receive a court order</li> <li>Prepare the patient's health record for disclosure</li> <li>Anticipate your testimony in court</li> </ul> <a href="https://informationmanagers.ca/jld1" rel="noopener nofollow" target="_blank">Download this free report to protect your healthcare practice!</a> <a href="https://informationmanagers.ca/jld1" rel="noopener nofollow" target="_blank"></a> Show Notes Recorded September 2018 01:36 How to Prepare Patient Records for a Court Order 02:40 Don’t Panic 03:16 Review the Order Carefully 04:46 What This ISN’T 07:30 Validate the Court Order 08:14 Secure the Patient Records 11:08 Inform Your Custodian, Privacy Officer 12:38 The Fine Art of Severing 14:32 Table of Contents 15:24 Prepare the Paper Record 18:36 Testimony 22:39 When You Return to the Clinic 24:24 What You Should Do Now Do This Now Members of Practice Management Success can access the video of <a href="https://app.ruzuku.com/courses/24549/activities/800079" rel="noopener nofollow" target="_blank">this episode and the resources here.</a> If you are not a member of Practice Management Success, yet—what are you waiting for? <a href="https://informationmanagers.ca/practice-management-success/" rel="noopener nofollow" target="_blank">Click here and register now!</a> With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

How to Prepare Patient Records for a Court Order | Episode #066

Subscribe: itunes |  Email |   Stitcher | RadioPlayer Has this ever happened to you? You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic. They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error. Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations? What should you do now? If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don't know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources and to ask Jean your questions, join us at Practice Management Success! In This Podcast Episode Show Notes Recorded Oct 16, 2018 You can advance the audio to these time markers: 00:58  Is this a privacy breach? 01:19  Part A: Circumstances where mandatory privacy breach notification is required 02:244  Part B: Circumstances where mandatory privacy breach notification is not required 02:50  Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose; 03:00  Did not use or disclose the information beyond determining that he accessed it in error. 04:50  Sending custodian must record the privacy breach   Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Subscribe to our podcast and join our email updates list! When you subscribe to our podcast, the next episode of the podcast will automatically appear in your play list and you never have to go searching for an episode again!

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> |  <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank"> Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> Has this ever happened to you? You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic. They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error. Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations? What should you do now? If you work in healthcare, it is your job to manage each <a href="https://www.youtube.com/results?search_query=%23PrivacyBreach" rel="nofollow" target="_blank">#PrivacyBreach</a> with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens! Practice Management Success<a href="https://informationmanagers.ca/practice-management-success/" rel="nofollow" target="_blank"></a> Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don't know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources and to ask Jean your questions, <a href="https://informationmanagers.ca/practice-management-success/" rel="nofollow" target="_blank">join us at Practice Management Success!</a> In This Podcast Episode Show Notes Recorded Oct 16, 2018 You can advance the audio to these time markers: 00:58  Is this a privacy breach? 01:19  Part A: Circumstances where mandatory privacy breach notification is required 02:244  Part B: Circumstances where mandatory privacy breach notification is not required 02:50  Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose; 03:00  Did not use or disclose the information beyond determining that he accessed it in error. 04:50  Sending custodian must record the privacy breach Do This Now Members of Practice Management Success can access the video of <a href="https://app.ruzuku.com/courses/24549/activities/803094" rel="noopener noreferrer nofollow" target="_blank">this episode and the resources here.</a> If you are not a member of Practice Management Success, yet—what are you waiting for? <a href="https://informationmanagers.ca/practice-management-success/" rel="noopener noreferrer nofollow" target="_blank">Click here and register now!</a> With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Subscribe to our podcast and join our email updates list! When you subscribe to our podcast, the next episode of the podcast will automatically appear in your play list and you never have to go searching for an episode again!

Fax Received in Error - Is this a Notifiable Privacy Breach? | Episode #067

Subscribe: itunes |  Email | | Stitcher | RadioPlayer ‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider But, is this the best way to capture patient satisfaction with their healthcare visit experience? Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit? There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction. I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips! CareSay App from Everyone’s A Caregiver Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver! Click on the image below    In This Episode In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Brian shares his key tips including  Options to create a patient experience survey (including CGCAPS). New tools that empowers the patient to provide clinics with feedback about their experience.  Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews.  Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: www.EveryonesACaregiver.com Twitter: @every1care LinkedIn: Brian Lee CSP  Show Notes You can advance the audio to these time markers: 00:00 Q: How to Capture Patient Satisfaction 00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver 04:07 Privacy considerations 05:12 Patient Feedback Options 05:30 Adopt a Patients Experience Measurement – CGCAPS Patient Centered Clinic Modules Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic! 06:50 Care Say App – Deliver a 5 Star Experience! https://informationmanagers.ca/likes-CareSay 14:13 Pilot the Care Say App! Download the app for free – at your app store now for IOS and Android. To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] EveryonesACaregiver.com. No obligation just check it out!  Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.  Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

Subscribe: <a href="https://itunes.apple.com/ca/podcast/practice-management-nuggets/id969800008?mt=2" rel="nofollow" target="_blank">itunes</a> | <a href="https://informationmanagers.us4.list-manage.com/subscribe?u=35b6329bd08c0690f0868bb33&amp;id=421937cd6e" rel="nofollow" target="_blank"> Email</a> | | <a href="https://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets?refid=stpr" rel="nofollow" target="_blank">Stitcher</a> | <a href="https://radiopublic.com/practice-management-nuggets-WwDx06" rel="nofollow" target="_blank">RadioPlayer</a> ‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider But, is this the best way to capture patient satisfaction with their healthcare visit experience? Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit? There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction. I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips! <a></a>CareSay App from Everyone’s A Caregiver Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver! Click on the image below <a href="https://informationmanagers.ca/likes-caresay" rel="noopener noreferrer nofollow" target="_blank"></a> In This Episode In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Brian shares his key tips including <ul> <li>Options to create a patient experience survey (including CGCAPS).</li> <li>New tools that empowers the patient to provide clinics with feedback about their experience.</li> </ul> Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews. Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: <a href="http://www.EveryonesACaregiver.com" rel="nofollow" target="_blank">www.EveryonesACaregiver.com</a> Twitter: @every1care LinkedIn: Brian Lee CSP Show Notes You can advance the audio to these time markers: 00:00 Q: How to Capture Patient Satisfaction 00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver 04:07 Privacy considerations 05:12 Patient Feedback Options 05:30 Adopt a Patients Experience Measurement – CGCAPS Patient Centered Clinic Modules Go to <a href="https://InformationManagers.ca/Likes-EAC" rel="nofollow" target="_blank">https://InformationManagers.ca/Likes-EAC</a> to unlock the sample modules for the Patient Centered Clinic! 06:50 Care Say App – Deliver a 5 Star Experience! <a href="https://informationmanagers.ca/likes-CareSay" rel="nofollow" target="_blank">https://informationmanagers.ca/likes-CareSay</a> 14:13 Pilot the Care Say App! Download the app for free – at your app store now for IOS and Android. To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] <a href="http://EveryonesACaregiver.com" rel="nofollow" target="_blank">EveryonesACaregiver.com</a>. No obligation just check it out! Do This Now Members of Practice Management Success can access the video of <a href="https://app.ruzuku.com/activities/924168/" rel="nofollow" target="_blank">this episode and the resources here.</a> If you are not a member of Practice Management Success, yet—what are you waiting for? <a href="https://informationmanagers.ca/practice-management-success/" rel="nofollow" target="_blank">Click here and register now!</a> With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

How To Capture Patient Satisfaction With CareSay | Episode #077

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca Mandatory Privacy Breach Reporting is Coming to Alberta! Do you know how this will affect your healthcare practice? . . then this free webinar is for you! If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you! You need to know how mandatory privacy breach reporting will affect you! In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain what is a privacy breach why a privacy breach is a significant problem why have mandatory privacy breach reporting offence and penalty provisions of the HIA privacy breach notification requirements **what you need to do before August 31, 2018 Show Notes / Contents You can advance the audio to these time markers: 06:28 What is a privacy breach 07:55 Personal information 09:31 What is privacy 10:30 Personally identifying 11:44 Why is a privacy beach significant 14:21 Healthcare system 15:13 Risk of significant harm (ROSH) or ROH 18:21 Penalties 19:49 Important to the individual 20:25 Biggest mistake 21:16 Example – forgery 23:49 Example – letter 25:38 Example – garbage 31:05 Example – social media 33:12 Example – fraud 33:52 Example – ransomware 35:19 Example – theft unencrypted data 38:31 Mandatory privacy beach reporting 39:23 New notification requirements 40:18 Offence penalties 40:39 Triggers privacy breach notifications 42:46 Privacy breach discipline principles 47:08 Privacy breach management program 47:36 4 Step Response Plan www.InformationManagers.ca/4-step 52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this! http://www.InformationManagers.ca/Spot-Privacy-Breach   For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn  I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Jean, Your Practical Privacy Coach

Brought to you by your Practical Privacy Coach and Practice Management Mentor <a href="http://www.InformationManagers.ca" rel="nofollow" target="_blank">http://www.InformationManagers.ca</a> Mandatory Privacy Breach Reporting is Coming to Alberta! Do you know how this will affect your healthcare practice? . . then this free webinar is for you! If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you! You need to know how mandatory privacy breach reporting will affect you! In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain what is a privacy breach why a privacy breach is a significant problem why have mandatory privacy breach reporting offence and penalty provisions of the HIA privacy breach notification requirements **what you need to do before August 31, 2018 Show Notes / Contents You can advance the audio to these time markers: 06:28 What is a privacy breach 07:55 Personal information 09:31 What is privacy 10:30 Personally identifying 11:44 Why is a privacy beach significant 14:21 Healthcare system 15:13 Risk of significant harm (ROSH) or ROH 18:21 Penalties 19:49 Important to the individual 20:25 Biggest mistake 21:16 Example – forgery 23:49 Example – letter 25:38 Example – garbage 31:05 Example – social media 33:12 Example – fraud 33:52 Example – ransomware 35:19 Example – theft unencrypted data 38:31 Mandatory privacy beach reporting 39:23 New notification requirements 40:18 Offence penalties 40:39 Triggers privacy breach notifications 42:46 Privacy breach discipline principles 47:08 Privacy breach management program 47:36 4 Step Response Plan <a href="http://www.InformationManagers.ca/4-step" rel="nofollow" target="_blank">www.InformationManagers.ca/4-step</a> 52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this! <a href="http://www.InformationManagers.ca/Spot-Privacy-Breach" rel="nofollow" target="_blank">http://www.InformationManagers.ca/Spot-Privacy-Breach</a> For more help, download the free e-book, Understanding Privacy Breach Notification <a href="https://informationmanagers.ca/mpbn" rel="nofollow" target="_blank">https://informationmanagers.ca/mpbn</a> I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Jean, Your Practical Privacy Coach

How Mandatory Privacy Breach Reporting Will Affect Your Healthcare Practice

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