137: 5 Leadership Lessons From Independence Day
137: 5 Leadership Lessons From Independence Day
In this episode, I discuss Independence Day and what we can all learn as leaders from the example of our Founding Fathe... Read more
30 Jun 2023
•
22mins
136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith
136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith
In this episode, we welcome Lisa J. Smith of Smith Co. into the studio to talk about B2B sales. Great leaders not o... Read more
10 Jun 2023
•
23mins
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135: Memorial Day and the Spirit of Service
135: Memorial Day and the Spirit of Service
In this episode, we share our gratitude for those who served and sacrified this Memorial Day. Thank you. Here are so... Read more
28 May 2023
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18mins
134: Does Your Technology Delight or Aggravate Your Customers?
134: Does Your Technology Delight or Aggravate Your Customers?
In this episode, I discuss the power of technology to drive superior customer experiences. Technology must fit toget... Read more
13 May 2023
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133: Customer Experience Is Your Recession Plan
133: Customer Experience Is Your Recession Plan
In this episode, we talk about using customer experience as a differentiator in your market to grow your sales Take a... Read more
30 Apr 2023
•
20mins
132: Building Experiences + Relationships Through Empathy
132: Building Experiences + Relationships Through Empathy
In this episode, we talk about the power of empathy and understanding to build relationships and drive personalization.... Read more
15 Apr 2023
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17mins
131: Leading Teams To Deliver Exceptional CX with Steve DiGioia
131: Leading Teams To Deliver Exceptional CX with Steve DiGioia
In this episode, we invite Steve DiGioia into the studio to talk CX. - Leadership isn't about position, it's about... Read more
31 Mar 2023
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32mins
130: Employee Experience Is Rocket Fuel for Customer Experience
130: Employee Experience Is Rocket Fuel for Customer Experience
In this episode, I talk about how great employee experience is the catalyst for great customer experience. - Focus on ... Read more
18 Mar 2023
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19mins
129: How Personalization Will WOW Your Customers and Grow Your Sales
129: How Personalization Will WOW Your Customers and Grow Your Sales
In this episode we talk about delivering personalized experiences that feel "just for them" to your clients, customers,... Read more
4 Mar 2023
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24mins
128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally
128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally
In this episode, we welcome Barbara Boden and Ann McNally into the studio to talk about data, insights, vendor relation... Read more
26 Feb 2023
•
30mins
