What can natural language processing tell management teams about the priorities of their employees? Do assumptions built over time more often lead to successful or unsuccessful outcomes? Does a speaker’s choice of words carry more weight for their audience than the substance of what they’re saying? Pointing to new developments in linguistics analysis and computational learning, professors Sameer Srivastava at UC Berkeley and Amir Goldberg at Stanford deliver some cutting-edge insights. 

What can natural language processing tell management teams about the priorities of their employees? Do assumptions built over time more often lead to successful or unsuccessful outcomes? Does a speaker’s choice of words carry more weight for their audience than the substance of what they’re saying? Pointing to new developments in linguistics analysis and computational learning, professors Sameer Srivastava at UC Berkeley and Amir Goldberg at Stanford deliver some cutting-edge insights.

What Our Words Say About Our Work

What impact does remote work have on organizational cultures? What causes some corporate responsibility efforts to fall short of meaningful change? And is there a silver bullet to creating a more inclusive workplace culture, effective management, and streamlined operations? Alison Taylor, Executive Director of Ethical Systems at New York University, articulates some of the biggest questions that today’s industry leaders should be asking and offers a roadmap for collective and lasting impact. 

What impact does remote work have on organizational cultures? What causes some corporate responsibility efforts to fall short of meaningful change? And is there a silver bullet to creating a more inclusive workplace culture, effective management, and streamlined operations? Alison Taylor, Executive Director of Ethical Systems at New York University, articulates some of the biggest questions that today’s industry leaders should be asking and offers a roadmap for collective and lasting impact.

When Culture Is No One’s Job

How can co-workers adopting each other's perspective address complex organizational problems? What are the tangible benefits to establishing a psychologically safe environment in the workplace? And why might establishing trust be irrelevant when it comes to ensuring successful collaborations? In this episode, engineer-turned-strategy consultant Per Hugander shares how he’s worked with corporate leaders to embrace so-called “soft skills” to garner solid results. 

How can co-workers adopting each other's perspective address complex organizational problems? What are the tangible benefits to establishing a psychologically safe environment in the workplace? And why might establishing trust be irrelevant when it comes to ensuring successful collaborations? In this episode, engineer-turned-strategy consultant Per Hugander shares how he’s worked with corporate leaders to embrace so-called “soft skills” to garner solid results.

Forget About Trust, Try Another Perspective

Holly Ridings is the Chief Flight Director at NASA, an institution that’s spent more than six decades thinking about how culture connects to outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," she talks about putting safety and mission first, the importance of having humility to learn from past mistakes, and how NASA’s culture helps directors of human space flight develop their command presence and remain laser-focused.

Holly Ridings is the Chief Flight Director at NASA, an institution that’s spent more than six decades thinking about how culture connects to outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," she talks about putting safety and mission first, the importance of having humility to learn from past mistakes, and how NASA’s culture helps directors of human space flight develop their command presence and remain laser-focused.

Prioritizing People and Mission… in Space

Elizabeth “Zab” Johnson is a neuroscientist and the Executive Director of the Wharton Neuroscience Initiative at the University of Pennsylvania, where she harnesses insights from brain science to help understand and improve business outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Zab helps us to better understand the neuroscience behind the behaviors and decisions that we see, and shares how practices like perspective-taking can help build stronger cultures.

Elizabeth “Zab” Johnson is a neuroscientist and the Executive Director of the Wharton Neuroscience Initiative at the University of Pennsylvania, where she harnesses insights from brain science to help understand and improve business outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Zab helps us to better understand the neuroscience behind the behaviors and decisions that we see, and shares how practices like perspective-taking can help build stronger cultures.

Applying Neuroscience to the Workplace

Betsy Levy Paluck is a Professor of Psychology and Public Affairs at Princeton University. She studies the way group norms are shaped and changed, including how social perceptions and networks can be used to influence behavior. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Betsy explains – among other things -- why we’re really all just middle schoolers at heart.

Betsy Levy Paluck is a Professor of Psychology and Public Affairs at Princeton University. She studies the way group norms are shaped and changed, including how social perceptions and networks can be used to influence behavior. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Betsy explains – among other things -- why we’re really all just middle schoolers at heart.

Shaping (and Re-Shaping) What’s ‘Normal’

Mark Roe is the Head of Risk Culture at the Australian Prudential Regulation Authority (APRA). With a background in Criminology, he brings a unique perspective to the supervision of governance, behavior and culture. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark shares his perspective on why risk culture matters and how organizations can impact decision-making among staff.

Mark Roe is the Head of Risk Culture at the Australian Prudential Regulation Authority (APRA). With a background in Criminology, he brings a unique perspective to the supervision of governance, behavior and culture. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark shares his perspective on why risk culture matters and how organizations can impact decision-making among staff.

Building Processes that Serve Everyone

Mikael Down worked as the Executive Director for Assessment, Policy and Insights at the Financial Services Culture Board, an industry body that assesses culture at financial institutions in the UK and helps to design cultural interventions at member firms. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mikael shares his perspective on how cultural norms in the UK banking sector have evolved in recent years, including the pandemic’s impact on firms’ relationships with their employees.

Mikael Down worked as the Executive Director for Assessment, Policy and Insights at the Financial Services Culture Board, an industry body that assesses culture at financial institutions in the UK and helps to design cultural interventions at member firms. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mikael shares his perspective on how cultural norms in the UK banking sector have evolved in recent years, including the pandemic’s impact on firms’ relationships with their employees.

Reforming the Financial Services Industry

John C. Williams is the President and CEO of the Federal Reserve Bank of New York. In this brief introductory episode, John touches on the perspectives that listeners can expect to hear in this season of Bank Notes, "Banking Culture Reform: Norms, Mindsets, and Decision-Making," as well as the importance of culture in shaping decisions at the individual and institution-wide levels.

John C. Williams is the President and CEO of the Federal Reserve Bank of New York. In this brief introductory episode, John touches on the perspectives that listeners can expect to hear in this season of Bank Notes, "Banking Culture Reform: Norms, Mindsets, and Decision-Making," as well as the importance of culture in shaping decisions at the individual and institution-wide levels.

Recognizing the Importance of Culture (Introduction)

Mark Mortensen is an Associate Professor of Organizational Behavior at INSEAD. He studies collaboration, team dynamics, and communication, with a particular focus on remote and distributed work. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark tells us what drew him from engineering to behavioral science, why we can’t rely on rules to drive good decisions, and the critical importance of psychological safety in building strong cultures.

Mark Mortensen is an Associate Professor of Organizational Behavior at INSEAD. He studies collaboration, team dynamics, and communication, with a particular focus on remote and distributed work. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark tells us what drew him from engineering to behavioral science, why we can’t rely on rules to drive good decisions, and the critical importance of psychological safety in building strong cultures.

Establishing Values, Not Rules

Bank Notes takes listeners deeper into insights and analysis from the New York Fed, told series by series.

David Grosse is responsible for conduct risk, culture and behavior at HSBC Global Banking and Markets. A long-time banker, he became convinced that understanding human behavior was central to understanding what was happening at a bank, and went back to school to earn an MSc in Behavioral Science. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," David tells us about his own experiences with context and group behaviors – including at rugby and soccer matches.

David Grosse is responsible for conduct risk, culture and behavior at HSBC Global Banking and Markets. A long-time banker, he became convinced that understanding human behavior was central to understanding what was happening at a bank, and went back to school to earn an MSc in Behavioral Science. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," David tells us about his own experiences with context and group behaviors – including at rugby and soccer matches.

Understanding Behaviors in Context

Taya Cohen is an associate professor of organizational behavior and theory at Carnegie Mellon’s Tepper School of Business. She studies moral character in the workplace, including the predictive power of guilt proneness in individuals. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Taya discusses why highly guilt prone individuals may have a moral advantage and shares her perspective on individuals’ proclivities toward ethical behavior and honesty, as well as how to hire for these traits.

Taya Cohen is an associate professor of organizational behavior and theory at Carnegie Mellon’s Tepper School of Business. She studies moral character in the workplace, including the predictive power of guilt proneness in individuals. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Taya discusses why highly guilt prone individuals may have a moral advantage and shares her perspective on individuals’ proclivities toward ethical behavior and honesty, as well as how to hire for these traits.

Exploring the Predictive Power of Guilt

Resilience

In the face of mounting challenges, the citizens of Puerto Rico have taken the future into their own hands. Community leaders are tackling foundational issues on the Island, such as affordable housing, capacity building, workforce development, recovery &amp; resilience, renewable energy, and more. For this episode, we share their perspectives, examine how Puerto Rico arrived at this crucial moment, and reveal how CDFIs and other impact investors can get involved. 

In the face of mounting challenges, the citizens of Puerto Rico have taken the future into their own hands. Community leaders are tackling foundational issues on the Island, such as affordable housing, capacity building, workforce development, recovery &amp; resilience, renewable energy, and more. For this episode, we share their perspectives, examine how Puerto Rico arrived at this crucial moment, and reveal how CDFIs and other impact investors can get involved.

Recovery and Resilience in Puerto Rico

What did our small business owners wish they had known when they started? What have they learned? For current and future small business owners, we pull together our guests’ best advice on starting a business, developing relationships around financing, working with clients, and training and retaining a diverse workforce.

What did our small business owners wish they had known when they started? What have they learned? For current and future small business owners, we pull together our guests’ best advice on starting a business, developing relationships around financing, working with clients, and training and retaining a diverse workforce.

Advice for Small Biz Owners 

Kevin Ellis grew up on a dairy farm, and in college he discovered a passion for business. But that didn’t keep him away from agriculture for long. He’s now the CEO of Cayuga Milk Industries, a small business that processes milk from 30 family-owned dairy farms in New York’s Finger Lakes region. Ellis talks about how Cayuga got started and how it’s impacting the dairy market.

Kevin Ellis grew up on a dairy farm, and in college he discovered a passion for business. But that didn’t keep him away from agriculture for long. He’s now the CEO of Cayuga Milk Industries, a small business that processes milk from 30 family-owned dairy farms in New York’s Finger Lakes region. Ellis talks about how Cayuga got started and how it’s impacting the dairy market.

Shipping Milk From Farm to Table 

Ranjini Poddar was in law school when she and her husband started the staffing firm Artech Information Systems in 1992. She is now the CEO at a time when the Bureau of Labor Statistics says there are almost six million contingent workers in the U.S. Poddar explains how Artech grew into a $450 million minority and women-owned business with more than 7,000 employees worldwide.

Ranjini Poddar was in law school when she and her husband started the staffing firm Artech Information Systems in 1992. She is now the CEO at a time when the Bureau of Labor Statistics says there are almost six million contingent workers in the U.S. Poddar explains how Artech grew into a $450 million minority and women-owned business with more than 7,000 employees worldwide.

Staffing in a High-Tech Age

Arnoff Moving &amp; Storage started in the 1920s with one truck. Now, 95 years, hundreds of trucks, and five generations later, the company is led by Mike Arnoff and has expanded its services to include logistics solutions. Arnoff takes us through the company’s history, its philosophy, and how its family culture keeps it moving in the ever-changing transportation space.

Arnoff Moving &amp; Storage started in the 1920s with one truck. Now, 95 years, hundreds of trucks, and five generations later, the company is led by Mike Arnoff and has expanded its services to include logistics solutions. Arnoff takes us through the company’s history, its philosophy, and how its family culture keeps it moving in the ever-changing transportation space.

Built by Generations

Small businesses employ about 50 percent of private-sector workers. Claire Kramer Mills leads the Federal Reserve System’s research on this key driver of the U.S. economy through an annual survey that examines small businesses’ access to financing. She details trends among small businesses, including how they’re performing and securing credit, as well as which firms are seeing the most challenges and where they can go for help.

Small businesses employ about 50 percent of private-sector workers. Claire Kramer Mills leads the Federal Reserve System’s research on this key driver of the U.S. economy through an annual survey that examines small businesses’ access to financing. She details trends among small businesses, including how they’re performing and securing credit, as well as which firms are seeing the most challenges and where they can go for help.

Access to Credit & Financing

Thoughtful interview and really insightful information on the state of small business.

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Bank Notes

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