Building Customer Service Strategies for a Major City with Detroit's Adrian Tonon
Building Customer Service Strategies for a Major City with Detroit's Adrian Tonon
In today's episode Chip and Adrian discuss the following topics:Striving for excellence in the restaurant industry and i... Read more
16 Nov 2021
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22mins
The Barefoot Spirit with Michael Houlihan, Co-Founder of Barefoot Wines
The Barefoot Spirit with Michael Houlihan, Co-Founder of Barefoot Wines
Since they sold their popular wine brand Michael Houlihan & Bonnie Harvey have dedicated themselves to helping other... Read more
9 Nov 2021
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31mins
Customer Success in B2B with Jim Moloney, VP at Navistar
Customer Success in B2B with Jim Moloney, VP at Navistar
"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim MoloneyKey topics cov... Read more
1 Nov 2021
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29mins
Turn Why Into ROI with Peter Iansek
Turn Why Into ROI with Peter Iansek
Operative Intelligence helps contact centers systematically improve customer experience and operational performance thro... Read more
23 Oct 2021
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28mins
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Ask Me Anything on Customer Service
Ask Me Anything on Customer Service
In this episode of the podcast, I'm the one in the hot seat. My daughter, Carolyn, is taking over the mic and asking me ... Read more
12 May 2021
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33mins
Lon Safko on Embracing Artificial Intelligence in Customer Service
Lon Safko on Embracing Artificial Intelligence in Customer Service
Lon Safko is a serial innovator, inventor, bestselling author, speaker, and good friend of mine.He is an author of remar... Read more
5 May 2021
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29mins
Lisa Diehl from Blue Diamond
Lisa Diehl from Blue Diamond
Today we chat with my very good friend Lisa Diehl, Manager of Consumer Advocacy at Blue Diamond Growers, the company beh... Read more
28 Apr 2021
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36mins
Introduction to Chip Chat on Customer Service
Introduction to Chip Chat on Customer Service
Welcome to the first edition of the Chip Chat on Customer Service podcast and thank you for listening!! This episode cov... Read more
19 Apr 2021
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3mins
