CX Update #15: Friction hunter, non negotiable rules and many more!
CX Update #15: Friction hunter, non negotiable rules and many more!
Thanks for tuning in to a new CX Update! I’ve got a great story about the CEO of Airbnb who took matters into his own ha... Read more
29 Jun 2023
•
6mins
CX Update #14: Artificial empathy, opposing interests and many more!
CX Update #14: Artificial empathy, opposing interests and many more!
Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buy... Read more
2 Jun 2023
•
7mins
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CX Update #13: AI buying behavior, understanding customer feedback and many more!
CX Update #13: AI buying behavior, understanding customer feedback and many more!
Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buy... Read more
28 Apr 2023
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9mins
CX Update #12: Communities, human skills and many more!
CX Update #12: Communities, human skills and many more!
Welcome to CX Update #12! I’m sharing some great examples of community creation I saw on my latest trip to LA and of cou... Read more
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CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
Welcome to my CX Update #11! I’m talking about the new phase of personalization we’re in — and guess what: AI has a lot ... Read more
3 Mar 2023
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8mins
CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
I’m talking about a fantastic CX philosophy at the Louvre, the new friction hunt at Disney parks, BMW impressing me at #... Read more
30 Jan 2023
•
9mins
CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important changes in our society. I also e... Read more
20 Dec 2022
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15mins
CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Guneffect to a new loyalty p... Read more
28 Nov 2022
•
28mins
CX Update #8: The 90% tech experience, impact on the world with your customers and more!
CX Update #8: The 90% tech experience, impact on the world with your customers and more!
It’s time for another CX Update! In episode #8 I’m talking about what I call the ‘90% tech experience’ (and why tech is ... Read more
28 Oct 2022
•
8mins
CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
Welcome to CX Update #7! In this new CX Update I talk about how you can be more efficient as a company without having to... Read more
30 Sep 2022
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13mins
