(Healthcare and Life Sciences) How to Quickly Incorporate Member Feedback and Change Company Culture
(Healthcare and Life Sciences) How to Quickly Incorporate Member Feedback and Change Company Culture
Co-host Alexandra Archer interviews Steven Carleton, the Vice President of Customer Experience at Premera Blue Cross, on... Read more
24 Nov 2021
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27mins
(Retail, Restaurants, and Grocery) Surviving the Perfect Storm of Black Friday in 2021
(Retail, Restaurants, and Grocery) Surviving the Perfect Storm of Black Friday in 2021
Your hosts Zack Hamilton and Mike Debnar sit down to talk about the upcoming perfect storm happening in retail and that’... Read more
12 Nov 2021
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33mins
(Retail, Restaurants, and Grocery) Will Back-to-School Shopping Resume This Year?
(Retail, Restaurants, and Grocery) Will Back-to-School Shopping Resume This Year?
Your hosts Zack Hamilton and Mike Debnar sit down to talk about the latest data and research happening in the retail spa... Read more
8 Nov 2021
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36mins
(Heathcare and Life Sciences) Knowing the Real Power of Inclusion
(Heathcare and Life Sciences) Knowing the Real Power of Inclusion
René Carayol is the Executive Vice President of Environment, Social & Governance at Medallia. René is an internation... Read more
1 Nov 2021
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30mins
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(Retail, Restaurants, and Grocery) The Passion Behind Brand Affinity & What It Takes to Build Loyal Customers
(Retail, Restaurants, and Grocery) The Passion Behind Brand Affinity & What It Takes to Build Loyal Customers
Welcome to the first episode of Transforming Experiences in Retail, Restaurants, and Grocery! A podcast series that dive... Read more
7 Oct 2021
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26mins
(Healthcare and Life Sciences) Providing Mental Health Support for Frontline Healthcare Professionals
(Healthcare and Life Sciences) Providing Mental Health Support for Frontline Healthcare Professionals
Erica Rubinstein is the Vice President of Service Excellence and Patient Experience at Mount Sinai Health System. Mount ... Read more
24 Sep 2021
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23mins
(HLS) Measuring Your Impact on Patient Lives: A Deep Dive Into NPS
(HLS) Measuring Your Impact on Patient Lives: A Deep Dive Into NPS
Fred Reichheld, best known for creating the Net Promoter System℠ (NPS®), is a Fellow at Bain & Company. At Bain, he ... Read more
19 Aug 2021
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36mins
(HLS) Improving Patient Experience and Loyalty with Net Promoter Score (NPS)
(HLS) Improving Patient Experience and Loyalty with Net Promoter Score (NPS)
What You’ll Learn:The importance of Net Promoter Score.How to accurately measure customer loyalty.The benefits of NPS an... Read more
15 Jul 2021
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32mins
(HLS) Closing the Health Disparity Gap in Your Community
(HLS) Closing the Health Disparity Gap in Your Community
What You’ll Learn:How organizations should address health disparities.Community zip codes and the differences in the qua... Read more
2 Jun 2021
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24mins
(HLS) Bringing Well-Being and Mental Health to the Forefront
(HLS) Bringing Well-Being and Mental Health to the Forefront
What You’ll Learn:The importance of well-being.Why boards are having well-being conversations, and what they’re doing ab... Read more
27 Apr 2021
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33mins
