Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. https://elisabethswan.com/ Link to TKMB Academy “Visual Workplace” course:https://tkmgacademy.com/courses/visual-workplace/ 15% off Code for podcast listeners: VisualsRockNo expiration. One use per userLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Felisabethswan.com%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Cc8d4c11919094526865e08db6c08e017%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638222557592720759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=va6FWYLahE1f8TR85WkKDLH%2B9SyhGniAdXMsQNCmXWo%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">https://elisabethswan.com/</a> Link to TKMB Academy “Visual Workplace” course:<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftkmgacademy.com%2Fcourses%2Fvisual-workplace%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Cc8d4c11919094526865e08db6c08e017%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638222557592720759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VWFRHv5jKMNiurHQBqJekGkHa0ezmqX%2BkRqCeXyB7t4%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">https://tkmgacademy.com/courses/visual-workplace/</a> 15% off Code for podcast listeners: VisualsRock<ul><li>No expiration. One use per user</li><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Visual Workplace and Experimentation with Elisabeth Swan

James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice president of TSSC. Bonini began his career with Toyota in 2002, as assistant general manager for TSSC, responsible for planning and leading shop floor improvement activities. He later joined Toyota Motor Manufacturing, Kentucky’s powertrain group as assistant general manager responsible for V6 and four-cylinder engines as well as axle production, quality and safety. From 2004-10, he served as general manager for Toyota Motor Engineering &amp; Manufacturing North America’s (TEMA) supplier commodity engineering (SCE) division which leads new model projects and mass production supplier development projects in North America. His duties included managing supplier parts for new model preparations as well as mass production models. Prior to joining Toyota, Bonini worked at DaimlerChrysler where he held a variety of roles including the company’s cost management group and new model projects at three assembly plants in North America. He also held key positions with Tritec Motors and the Pilette Road Truck Assembly Plant in Windsor, Ontario. He obtained a Bachelor of Science in Mechanical &amp; Aerospace Engineering from Princeton University, a Master of Science in Mechanical Engineering from the University of California at Berkeley, and two Master of Science degrees in Management and Material Science Engineering from the Massachusetts Institute of Technology.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice president of TSSC. Bonini began his career with Toyota in 2002, as assistant general manager for TSSC, responsible for planning and leading shop floor improvement activities. He later joined Toyota Motor Manufacturing, Kentucky’s powertrain group as assistant general manager responsible for V6 and four-cylinder engines as well as axle production, quality and safety. From 2004-10, he served as general manager for Toyota Motor Engineering &amp; Manufacturing North America’s (TEMA) supplier commodity engineering (SCE) division which leads new model projects and mass production supplier development projects in North America. His duties included managing supplier parts for new model preparations as well as mass production models. Prior to joining Toyota, Bonini worked at DaimlerChrysler where he held a variety of roles including the company’s cost management group and new model projects at three assembly plants in North America. He also held key positions with Tritec Motors and the Pilette Road Truck Assembly Plant in Windsor, Ontario. He obtained a Bachelor of Science in Mechanical &amp; Aerospace Engineering from Princeton University, a Master of Science in Mechanical Engineering from the University of California at Berkeley, and two Master of Science degrees in Management and Material Science Engineering from the Massachusetts Institute of Technology.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Toyota Production System Support Center (TSSC) with Jamie Bonini

Elaine Mead

Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&amp;C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK. Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care.  Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement. As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools. Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin. As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&amp;C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK. Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care.  Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement. As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools. Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin. As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

GREEN Lean with Elaine Mead

Peter Schein

Peter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Peter A. Schein is the co-founder and Chief Operating Officer of <a href="http://OCLI.org" rel="nofollow" target="_blank">OCLI.org</a>. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Career Anchors Reimagined with Peter Schein

Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Using LEAN to serve the underserved with Dr. Susan Ehrlich

Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Center for Career Development with Dr. Sherri Brooks

Mark Hallett

Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Traveling down the Continuous Improvement path with Dr. Mark Hallett

Karen Martin

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&amp;T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&amp;T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit <a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tkmg.com%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ce0c394188da34025e15b08db42a14071%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638177032552491751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=7SLZStxoCvpY70z%2FWvWuJArDkwUbLwr8BaNSIuz552Q%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.tkmg.com</a> and <a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tkmgacademy.com%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ce0c394188da34025e15b08db42a14071%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638177032552491751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=YA20vGCNrmVzBlORzq1BTLbuxBKlYUQxwqjjx0l2YEI%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.tkmgacademy.com</a>.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Karen Martin speaks about what causes improvement not to stick and what to do about it

Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!   Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!   <ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Improvement and the Supply Chain with Emily Lantz

Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries.  Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy.One of Mike’s primary roles with SISU is the development of leaders at each level of the organization.  In this role, Mike has trained and personally coached thousands of leaders through his live workshops, online development courses, executive coaching, and Coaching Camps.Mike’s experience with the concepts of omotenashi, kaizen and ikigai come from his extensive travels to Japan.  Beginning with a business trip in 2004, Mike has spent countless hours learning about Japanese culture and benchmarking world-class kaizen cultures.  Beginning in 2011, Mike opened up these trips to other business leaders, and in 2013, he organized the first Japan Study Tour for the Shingo Institute.Since 2013, Mike has traveled back and forth to Japan an average of twice a year, focusing his time on his own personal development as well as coaching others.  During his visits, Mike has been asked to be a guest lecturer at numerous Japanese companies and share his approach for creating team-based daily kaizen cultures as described in his Shingo Award Winning book, Own the Gap.  Over the years, Mike has also had the opportunity to gain “behind the scenes” access to some of Japan’s top companies; Honda, Denso, Nissan, Toyota, Ina Foods, and TESSEI, to name a few.The visit to TESSEI in particular would help shape his understanding of what defines great leadership, and serve as a catalyst to bring his 20 years of experience together into a model for leaders.  Over a period of two years, Mike met with, learned from, and collaborated with TESSEI’s Former Chairman, Teruo Yabe.  These sessions, in addition to Mike’s work with other Shingo-winning clients led to the publishing of Management for Omotenashi.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries.  Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy.One of Mike’s primary roles with SISU is the development of leaders at each level of the organization.  In this role, Mike has trained and personally coached thousands of leaders through his live workshops, online development courses, executive coaching, and Coaching Camps.Mike’s experience with the concepts of omotenashi, kaizen and ikigai come from his extensive travels to Japan.  Beginning with a business trip in 2004, Mike has spent countless hours learning about Japanese culture and benchmarking world-class kaizen cultures.  Beginning in 2011, Mike opened up these trips to other business leaders, and in 2013, he organized the first Japan Study Tour for the Shingo Institute.Since 2013, Mike has traveled back and forth to Japan an average of twice a year, focusing his time on his own personal development as well as coaching others.  During his visits, Mike has been asked to be a guest lecturer at numerous Japanese companies and share his approach for creating team-based daily kaizen cultures as described in his Shingo Award Winning book, Own the Gap.  Over the years, Mike has also had the opportunity to gain “behind the scenes” access to some of Japan’s top companies; Honda, Denso, Nissan, Toyota, Ina Foods, and TESSEI, to name a few.The visit to TESSEI in particular would help shape his understanding of what defines great leadership, and serve as a catalyst to bring his 20 years of experience together into a model for leaders.  Over a period of two years, Mike met with, learned from, and collaborated with TESSEI’s Former Chairman, Teruo Yabe.  These sessions, in addition to Mike’s work with other Shingo-winning clients led to the publishing of Management for Omotenashi.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Management for Omotenashi by Mike Martyn

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process.  BMS exist within the overall operating system of Baptist Memorial Health Care.  BMS promotes and is based on the following 11 Guiding Principles:  Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking.  As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement.  It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary.  All testimonials are real, may not reflect  another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

Chris McChesney

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

The 4 Disciplines of Execution with Chris McChesney

Paul Dechant

Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at <a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.pauldechantmd.com%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ca96956bb8510477f30d008db2406c7ff%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638143383767948524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=H2Zy1M6KBP1gTVwv%2BkdNNA2VV2BOuVB1AyKR9f1kJQY%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.pauldechantmd.com</a> <ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Dr. Paul DeChant on Preventing Physician Burnout

Morgan has over 30 years' experience in Lean and 20years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23international awards and chairing 27 international conferences around BusinessImprovement. Morgan is an international award-winning author and written 5books. He has led a business unit with overall P&amp;L accountability of $167Mand led an organisation to be the first bank to a Shingo award. He is also aChartered Engineer, Certified Master Black Belt, Lean Master and ExecutiveCoach. Morgan has leadership experience inMarine, manufacturing, government, military, mining, utilities,telecommunications, oil and gas, banking and supply chain.Author of 7 books, two of which have wonShingo Prize publications awardsLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Morgan has over 30 years' experience in Lean and 20years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $<a href="http://2.1.Bn" rel="nofollow" target="_blank">2.1.Bn</a> in hard savings to organisation ,improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23international awards and chairing 27 international conferences around BusinessImprovement. Morgan is an international award-winning author and written 5books. He has led a business unit with overall P&amp;L accountability of $167Mand led an organisation to be the first bank to a Shingo award. He is also aChartered Engineer, Certified Master Black Belt, Lean Master and ExecutiveCoach. Morgan has leadership experience inMarine, manufacturing, government, military, mining, utilities,telecommunications, oil and gas, banking and supply chain.Author of 7 books, two of which have wonShingo Prize publications awards<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Morgan L. Jones on the new book Transform Behaviors, Transform Results!

John Grout

John Grout is the David C. Garrett Jr. Professor, formerdean, and award-winning teacher in the Campbell School of Business. Dr. Grouthas researched lean supply chain management and mistake-proofing (a.k.a.Poka-Yoke) extensively and published numerous articles on the topic.  In2004, John was awarded the Shingo Prize for his paper, “The Human Side ofMistake-Proofing” with Douglas Stewart.  John has also consulted with alarge variety of firms to mistake-proof their processes.  John's book Mistake-Proofingthe Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Grout is the David C. Garrett Jr. Professor, formerdean, and award-winning teacher in the Campbell School of Business. Dr. Grouthas researched lean supply chain management and mistake-proofing (a.k.a.Poka-Yoke) extensively and published numerous articles on the topic.  In2004, John was awarded the Shingo Prize for his paper, “The Human Side ofMistake-Proofing” with Douglas Stewart.  John has also consulted with alarge variety of firms to mistake-proof their processes.  John's book Mistake-Proofingthe Design of Health Care Processes can be downloaded here: <a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fbit.ly%2F3YL7g57&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C936a007700494d8631fa08db140ecef3%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638125826067773292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=UeyB3nQzy5cQhA003z1IXrco4d0ACnlTJUiiXfrzFcQ%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">http://bit.ly/3YL7g57</a>.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Mistake-proofing (Poka-yoke) with John Grout

Julie Wright

Shane Lewis

Shane D. Lewis, MDFACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Directorof High Reliability at Intermountain Healthcare overseeing safety, quality,experience, and clinical risk across a multi-state footprint. Dr. Lewis startedhis first business at the early age of five, Shane’s Shoe Shine Shack, and hasbeen working to buff the scuffs and scrapes of others ever since. With his leadershipand ability to effectively collaborate with others, the organization hasachieved greater reliability of care, and has fostered a fair and just culturebuilt upon increased transparency. Shane has been persistent in the pursuit tocreate a caring and learning organizational culture that supports the missionof Intermountain and our caregivers.A proven leaderwith operational and governance expertise. Accomplished significant andsustained improvements in culture, safety, quality and patient experience,driving down the system rate of harm by over 70% while improving the culture ofsafety and rate of reporting by caregivers. Effectively changed the culture oftransparency and trust across Intermountain Healthcare. Led a legislativecollaboration to pass a bill improving healthcare transparency in the State ofUtah. Personal focus on improving care through accountability and empathy forcaregivers. Driven by a lifelong personal mission statement to live life withcharity, humility, and integrity, always striving to make a difference in thelives of others Julie Wright is the High-ReliabilityOperations Director in Intermountain Healthcare’s Office of Patient Experience.In this role, she leads teams that support safety, clinical risk management,and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise toimplement frameworks, processes, and tools that support and empower leaders tobuild and sustain a psychologically safe culture for both caregivers and the patientswe serve.  Julie is aregistered nurse with more than 25 years of experience in patient care,improvement science, and nursing leadership. She led the design andimplementation of successful safety and high-reliability programs first inIntermountain Medical Group’s 185 clinics. She then had the opportunity to leada system-wide restructure of Safety and Clinical Risk Management and partneringin the alignment of safety, quality, and experience of care work under oneoffice. Julie completed a diagnostic excellence fellowship with the Society toImprove Diagnosis in Medicine and serves on advisory boards for both NQF andThe Leapfrog Group. She currently holds a Bachelor of Science in Nursing and aMaster of Science in Nursing Education. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Shane D. Lewis, MDFACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Directorof High Reliability at Intermountain Healthcare overseeing safety, quality,experience, and clinical risk across a multi-state footprint. Dr. Lewis startedhis first business at the early age of five, Shane’s Shoe Shine Shack, and hasbeen working to buff the scuffs and scrapes of others ever since. With his leadershipand ability to effectively collaborate with others, the organization hasachieved greater reliability of care, and has fostered a fair and just culturebuilt upon increased transparency. Shane has been persistent in the pursuit tocreate a caring and learning organizational culture that supports the missionof Intermountain and our caregivers.A proven leaderwith operational and governance expertise. Accomplished significant andsustained improvements in culture, safety, quality and patient experience,driving down the system rate of harm by over 70% while improving the culture ofsafety and rate of reporting by caregivers. Effectively changed the culture oftransparency and trust across Intermountain Healthcare. Led a legislativecollaboration to pass a bill improving healthcare transparency in the State ofUtah. Personal focus on improving care through accountability and empathy forcaregivers. Driven by a lifelong personal mission statement to live life withcharity, humility, and integrity, always striving to make a difference in thelives of others Julie Wright is the High-ReliabilityOperations Director in Intermountain Healthcare’s Office of Patient Experience.In this role, she leads teams that support safety, clinical risk management,and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise toimplement frameworks, processes, and tools that support and empower leaders tobuild and sustain a psychologically safe culture for both caregivers and the patientswe serve.  Julie is aregistered nurse with more than 25 years of experience in patient care,improvement science, and nursing leadership. She led the design andimplementation of successful safety and high-reliability programs first inIntermountain Medical Group’s 185 clinics. She then had the opportunity to leada system-wide restructure of Safety and Clinical Risk Management and partneringin the alignment of safety, quality, and experience of care work under oneoffice. Julie completed a diagnostic excellence fellowship with the Society toImprove Diagnosis in Medicine and serves on advisory boards for both NQF andThe Leapfrog Group. She currently holds a Bachelor of Science in Nursing and aMaster of Science in Nursing Education. <ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright

Justin Ko

Dr. Ko joined Stanford Medicinein 2012 and serves as Director and Chief of Medical Dermatology for StanfordHealth Care (SHC) while also spearheading the dermatology department's effortsaround network development, digital health, quality/safety/performanceimprovement, and value-based care. He is active in a number of leadership roleswithin the organization including as an Associate Chief Quality Officer andphysician dyadic partner to the Chief Experience Offer, as well as co-chair ofthe Clinic Advisory Council, a forum of medical and executive leaders ofStanford Health Care’s Ambulatory clinics. His passion for melanoma, earlycancer detection, and improving care delivery drives his efforts and researcharound leveraging advances in machine learning and artificial intelligence toincrease the breadth of populations that can be reached. He developed and runsa digital care delivery program at SHC, providing virtual visits for patientsand remote consultations for referring clinicians. He conducts research on andengages in collaborations around interventions that layer advances in machinelearning on digital health capabilities to enhance access, quality and value ofdermatologic care and is a founder and leader of the Stanford Translational AIin Dermatology (TRAIND) group. He chairs the American Academy of Dermatology'sCommittee on Augmented Intelligence. Dr. Ko has also been driven to find newtreatments for alopecia areata, an immune-mediated condition that can progressto total hair loss through various clinical trials and translational researchefforts. He sits on the clinical research advisory board of the NationalAlopecia Areata Foundation and is a founder and co-director of the SkinInnovation and Interventional Research Group (SIIRG) which conducts clinicaland translational research on skin disease. He graduated magna cum laude fromHarvard University and worked in investment banking; mergers and acquisitionsat JP Morgan before going on to earn a combined medical and business degree atTufts University. During medical school, he was a member of the Alpha OmegaAlpha honor society. Dr. Ko then performed his residency at the HarvardDermatology Residency Training Program where he served as chief resident. Alpa is the VicePresident and Chief Patient Experience Officer at Stanford Health Care. She isresponsible for developing and driving core patient and family centeredprograms, services and patient satisfaction reporting/analytics to support thegoals of the organization. In addition, Alpa has led the Design Thinkingefforts and developing new services to advance leading edge and coordinatedcare. Alpa also previously served as the Administrative Director for PerformanceExcellence at Stanford Health Care.  Prior to joining Stanford, Alpa was ahealthcare strategy and operations consultant with Deloitte Consulting for overeight years. Alpa has had the opportunity to work with academic medicalcenters, physician group practices, and multi-hospital health systems acrossthe country. Her experience includes assisting provider organizations inmergers and acquisitions, financial turnarounds, performance improvementinitiatives, regulatory reviews, strategic planning as well as large-scaleelectronic medical record implementations.  Alpa has a Bachelor’s degreein Public Health from the University of South Carolina and a Master’s inHealthcare Administration from the Medical University of South Carolina.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Ko joined Stanford Medicinein 2012 and serves as Director and Chief of Medical Dermatology for StanfordHealth Care (SHC) while also spearheading the dermatology department's effortsaround network development, digital health, quality/safety/performanceimprovement, and value-based care. He is active in a number of leadership roleswithin the organization including as an Associate Chief Quality Officer andphysician dyadic partner to the Chief Experience Offer, as well as co-chair ofthe Clinic Advisory Council, a forum of medical and executive leaders ofStanford Health Care’s Ambulatory clinics. His passion for melanoma, earlycancer detection, and improving care delivery drives his efforts and researcharound leveraging advances in machine learning and artificial intelligence toincrease the breadth of populations that can be reached. He developed and runsa digital care delivery program at SHC, providing virtual visits for patientsand remote consultations for referring clinicians. He conducts research on andengages in collaborations around interventions that layer advances in machinelearning on digital health capabilities to enhance access, quality and value ofdermatologic care and is a founder and leader of the Stanford Translational AIin Dermatology (TRAIND) group. He chairs the American Academy of Dermatology'sCommittee on Augmented Intelligence. Dr. Ko has also been driven to find newtreatments for alopecia areata, an immune-mediated condition that can progressto total hair loss through various clinical trials and translational researchefforts. He sits on the clinical research advisory board of the NationalAlopecia Areata Foundation and is a founder and co-director of the SkinInnovation and Interventional Research Group (SIIRG) which conducts clinicaland translational research on skin disease. He graduated magna cum laude fromHarvard University and worked in investment banking; mergers and acquisitionsat JP Morgan before going on to earn a combined medical and business degree atTufts University. During medical school, he was a member of the Alpha OmegaAlpha honor society. Dr. Ko then performed his residency at the HarvardDermatology Residency Training Program where he served as chief resident. Alpa is the VicePresident and Chief Patient Experience Officer at Stanford Health Care. She isresponsible for developing and driving core patient and family centeredprograms, services and patient satisfaction reporting/analytics to support thegoals of the organization. In addition, Alpa has led the Design Thinkingefforts and developing new services to advance leading edge and coordinatedcare. Alpa also previously served as the Administrative Director for PerformanceExcellence at Stanford Health Care.  Prior to joining Stanford, Alpa was ahealthcare strategy and operations consultant with Deloitte Consulting for overeight years. Alpa has had the opportunity to work with academic medicalcenters, physician group practices, and multi-hospital health systems acrossthe country. Her experience includes assisting provider organizations inmergers and acquisitions, financial turnarounds, performance improvementinitiatives, regulatory reviews, strategic planning as well as large-scaleelectronic medical record implementations.  Alpa has a Bachelor’s degreein Public Health from the University of South Carolina and a Master’s inHealthcare Administration from the Medical University of South Carolina.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko

Joshua Howell

JoshuaHowell is president and executive team leader at the Lean Enterprise Institute(LEI). For over a decade, he has supported individuals and organizations withlean transformations for improved business performance. As a coach, he helpspeople become lean thinkers and practitioners through experiential learning,believing such an approach can lead to enterprise-wideimprovement. Regular e-letters are how he shares what he’s learning withlean practitioners worldwide.Prior tojoining LEI, Howell was an architect and implementer of a lean operating andmanagement system for retail stores at Starbucks Coffee Company, where he alsocreated a team of lean coaches who helped facilitate and sustain theimprovements globally. The system enabled improved quality for products andexperiences, increased product availability, and reduced waste (eg. brewedcoffee). It was implemented by creating problem-solving experiences formanagers at all levels, developing that valuable capability across thecompany. Howellholds a bachelor’s degree in business administration from the Mendoza Collegeof Business at the University of Notre Dame.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

JoshuaHowell is president and executive team leader at the Lean Enterprise Institute(LEI). For over a decade, he has supported individuals and organizations withlean transformations for improved business performance. As a coach, he helpspeople become lean thinkers and practitioners through experiential learning,believing such an approach can lead to enterprise-wideimprovement. Regular e-letters are how he shares what he’s learning withlean practitioners worldwide.Prior tojoining LEI, Howell was an architect and implementer of a lean operating andmanagement system for retail stores at Starbucks Coffee Company, where he alsocreated a team of lean coaches who helped facilitate and sustain theimprovements globally. The system enabled improved quality for products andexperiences, increased product availability, and reduced waste (eg. brewedcoffee). It was implemented by creating problem-solving experiences formanagers at all levels, developing that valuable capability across thecompany. Howellholds a bachelor’s degree in business administration from the Mendoza Collegeof Business at the University of Notre Dame.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Visiting with Joshua Howell, President, and Executive Team Leader at the Lean Enterprise Institute (LEI)

John Dyer

John Dyer is anauthor, coach, and trainer with 38 years of experience in the field ofimproving processes. His recently published book “the Façade of Excellence;Defining a New Normal of Leadership” examines the four leadership stylesrequired to move an organization’s culture to one of trust, collaboration, andteamwork.  John started his career with General Electric and then workedfor Ingersoll-Rand before starting his own consulting company.  He has hadthe opportunity to study with the leaders in the continuous improvement fieldsuch as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.John has anElectrical Engineering degree from Tennessee Technological University as wellas an international Master's of Business from Purdue University and theUniversity of Rouen in France.  He is a contributing Editor for IndustryWeek magazine and a judge in their annual “Best Plants” contest.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Dyer is anauthor, coach, and trainer with 38 years of experience in the field ofimproving processes. His recently published book “the Façade of Excellence;Defining a New Normal of Leadership” examines the four leadership stylesrequired to move an organization’s culture to one of trust, collaboration, andteamwork.  John started his career with General Electric and then workedfor Ingersoll-Rand before starting his own consulting company.  He has hadthe opportunity to study with the leaders in the continuous improvement fieldsuch as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.John has anElectrical Engineering degree from Tennessee Technological University as wellas an international Master's of Business from Purdue University and theUniversity of Rouen in France.  He is a contributing Editor for IndustryWeek magazine and a judge in their annual “Best Plants” contest.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

The Façade of Excellence with John Dyer

Christopher Longhurst

Christopher Longhurst MD, MS, isthe chief medical officer (CMO) and chief digital officer (CDO) at UC San DiegoHealth. This dual, complementary role provides leadership to medical staff,ensuring that standards and protocols are in place to provide the highestquality of care to patients. He also serves as an associate dean at theSchool of Medicine, overseeing and aligning our education and research missionswithin the clinical environment, and leading our journey to become a highlyreliable, learning health system.As CMO, Dr. Longhurst isresponsible for maintaining excellence in clinical care, including regulatory,patient and clinician satisfaction, quality and safety, and medical affairs. Heworks alongside leaders at UC San Diego Health, the School of Medicine, and UCHealth to improve care delivery and oversees UC San Diego Health’s reputationfor delivering safe, innovative, patient-centered care.Dr. Longhurst is passionate aboutimplementing innovative digital solutions that help improve the patientexperience. As the CDO, he leads UC San Diego Health’s technology strategy,overseeing initiatives that advance the infrastructure across UC San Diego andthe UC Health system. In addition, Dr. Longhurst leads the clinical activitiesof the academic medical center, working alongside clinical leaders to guide theplanning of quality, safety, and performance excellence of programs.He is also a key faculty memberin the Departments of Biomedical Informatics and Pediatrics in the UC San DiegoSchool of Medicine, maintaining an active clinical practice as a newbornhospitalist and pursuing scholarship in care quality, patient safety, andhealth informatics.Prior to his current role, Dr.Longhurst served as the chief information officer (2015-2021) and associatechief medical officer for quality and safety (2018-2021) at UC San DiegoHealth, where he provided leadership in key functional areas to continuouslyimprove efforts around operations, reputation and care.Before joining UC San DiegoHealth, Dr. Longhurst served as chief medical information officer for StanfordChildren's Health. He led strategic efforts to improve children's health andprovider workflow using information technology. He founded and led the nation'sfirst accredited clinical informatics fellowship at Stanford, where he was aclinical professor of pediatrics and biomedical informatics. He also staffedthe quality committee of Stanford's hospital board and facilitated nationalquality improvement collaborative work.Dr. Longhurst completed hisresidency at Stanford University and earned his medical degree and MS inmedical informatics from UC Davis. He holds a BS in molecular biology fromRevelle College at UC San Diego. He is a board-certified pediatrician andclinical informaticist.He is the author and co-author ofmany publications on using technology and data to improve quality of care. Dr.Longhurst is an elected fellow of the prestigious American College of MedicalInformatics.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Christopher Longhurst MD, MS, isthe chief medical officer (CMO) and chief digital officer (CDO) at UC San DiegoHealth. This dual, complementary role provides leadership to medical staff,ensuring that standards and protocols are in place to provide the highestquality of care to patients. He also serves as an associate dean at theSchool of Medicine, overseeing and aligning our education and research missionswithin the clinical environment, and leading our journey to become a highlyreliable, learning health system.As CMO, Dr. Longhurst isresponsible for maintaining excellence in clinical care, including regulatory,patient and clinician satisfaction, quality and safety, and medical affairs. Heworks alongside leaders at UC San Diego Health, the School of Medicine, and UCHealth to improve care delivery and oversees UC San Diego Health’s reputationfor delivering safe, innovative, patient-centered care.Dr. Longhurst is passionate aboutimplementing innovative digital solutions that help improve the patientexperience. As the CDO, he leads UC San Diego Health’s technology strategy,overseeing initiatives that advance the infrastructure across UC San Diego andthe UC Health system. In addition, Dr. Longhurst leads the clinical activitiesof the academic medical center, working alongside clinical leaders to guide theplanning of quality, safety, and performance excellence of programs.He is also a key faculty memberin the Departments of Biomedical Informatics and Pediatrics in the UC San DiegoSchool of Medicine, maintaining an active clinical practice as a newbornhospitalist and pursuing scholarship in care quality, patient safety, andhealth informatics.Prior to his current role, Dr.Longhurst served as the chief information officer (2015-2021) and associatechief medical officer for quality and safety (2018-2021) at UC San DiegoHealth, where he provided leadership in key functional areas to continuouslyimprove efforts around operations, reputation and care.Before joining UC San DiegoHealth, Dr. Longhurst served as chief medical information officer for StanfordChildren's Health. He led strategic efforts to improve children's health andprovider workflow using information technology. He founded and led the nation'sfirst accredited clinical informatics fellowship at Stanford, where he was aclinical professor of pediatrics and biomedical informatics. He also staffedthe quality committee of Stanford's hospital board and facilitated nationalquality improvement collaborative work.Dr. Longhurst completed hisresidency at Stanford University and earned his medical degree and MS inmedical informatics from UC Davis. He holds a BS in molecular biology fromRevelle College at UC San Diego. He is a board-certified pediatrician andclinical informaticist.He is the author and co-author ofmany publications on using technology and data to improve quality of care. Dr.Longhurst is an elected fellow of the prestigious American College of MedicalInformatics.<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Digital Health and Continuous Improvement with Dr. Christopher Longhurst

Jack Billi

Dr. Billiserves as Professor Emeritus in Internal Medicine and Learning Health Sciences(Medical School), Health Management and Policy (Public Health), and IntegratedSystems and Design (Engineering) at the University of Michigan. Dr. Billi'smanagement and research interests are in health services delivery, especiallythe use of lean thinking to improve quality and efficiency, the use ofcommunity collaboratives to improve quality and population health, clinicalpractice transformation, the creation and use of evidence-based guidelines, andconflict of interest management.   For 18 years Dr. Billiled the Michigan Quality System, the University of Michigan Health System’s(UMHS) business strategy to transform clinical operations through deployment ofscientific problem solving and coaching at all levels.  MQS built onclassic continuous quality improvement, incorporating holistic principles oflean thinking such as supporting workers and managers to take initiative to fixroot causes of problems daily, supported by daily management systems, valuestream management, and strategy deployment.  The goal of MQS was toimprove safety, quality, timeliness, financial stewardship, and people engagementin healthcare delivery through problem solving by every worker and leader,every day.Dr Billi has helped hundreds of teams of physicians, other clinicians,administrative leaders, and trainees learn practical problem solving throughhands-on A3 workshops using their real work problems. Dr Billi led workshopson lean thinking within and outside UM, including a joint program with the UMCollege of Engineering with a nationwide draw.Dr. Billi hascontributed to many statewide initiatives to improve quality and efficiency ofcare, especially the use of community collaboration to supportimprovement.  UMHS serves as the coordinating center for over 20 statewideCollaborative Quality Initiatives (www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html) funded by BlueCross Blue Shield of Michigan; for almost  20 years Dr. Billi served asMedical Director for the University’s coordinating role. For 20 years heco-chaired the Michigan Quality Improvement Consortium (www.mqic.org/), which developscommon, one-page practice guidelines endorsed by the Michigan Department ofHealth and health plans in Michigan. He serves on steering committee for theWashtenaw Health Initiative (washtenawhealthinitiative.org/), a localcollaboration for improving care and health, health equity, and socialdeterminants. For over a decade Dr Billi served as the senior faculty advisorfor the Michigan Data Collaborative (michigandatacollaborative.org), a multi-payerclaims/clinical data repository and analytic service serving statewidepopulation health programs including PGIP, CPC Plus and the State InnovationModel. He serves on the St Joseph Health System Regional Integrated Network(Trinity CIN) Board.  From 2018-2020 he served as Chair of the Board ofthe Corner Health Center, an adolescent community health center in Ypsilanti.Dr. Billi helped foundand for 10 years co-chaired the board of the Center for Healthcare Research andTransformation (CHRT – www.chrt.org). Originally formed asa joint venture between UMHS and BCBSM, now an influential independentnon-profit, CHRT’s goals are to improve the quality and cost of healthcaredelivery through policy analysis and education essential to creating effectivehealth policy at the state and national level.Since 2012Dr Billi has served as a founding member of the AMA’s Professional Satisfactionand Practice Sustainability Task Force, dedicated to ensuring clinicalpractitioners have the skills and knowledge to lead their local teams toimprove their practice and prevent burnout. He previously chaired the MichiganState Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,and Economics. He served 12 years on the MSMS Board. He serves on the BlueCross of Michigan Physician Relationship Advisory Committee.  For over35 years, Dr. Billi has contributed to American Heart Association emergencycardiac care committees and the International Liaison Committee onResuscitation (ILCOR – www.ilcor.org/). An international scientificcollaboration, ILCOR develops the evidence-based consensus on resuscitationscience used worldwide to develop practice guidelines and educational programsto improve outcomes in cardiac resuscitation. Dr. Billi developed and leadsconflict of interest (COI) management activities for ILCOR’s worldwideconsensus on science process. He chairs ILCOR’s COI committee. Past Universitymanagement roles include 15 years as Associate VP for Medical Affairs and 26years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billipracticed over 40 years as a primary care general internist at UM.  Jack is an avidtandem bicycler, cross-country skier, and fly fisher. He sings bass in theTemple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus thatperforms at nursing homes and assisted living facilities). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Billiserves as Professor Emeritus in Internal Medicine and Learning Health Sciences(Medical School), Health Management and Policy (Public Health), and IntegratedSystems and Design (Engineering) at the University of Michigan. Dr. Billi'smanagement and research interests are in health services delivery, especiallythe use of lean thinking to improve quality and efficiency, the use ofcommunity collaboratives to improve quality and population health, clinicalpractice transformation, the creation and use of evidence-based guidelines, andconflict of interest management.  For 18 years Dr. Billiled the Michigan Quality System, the University of Michigan Health System’s(UMHS) business strategy to transform clinical operations through deployment ofscientific problem solving and coaching at all levels.  MQS built onclassic continuous quality improvement, incorporating holistic principles oflean thinking such as supporting workers and managers to take initiative to fixroot causes of problems daily, supported by daily management systems, valuestream management, and strategy deployment.  The goal of MQS was toimprove safety, quality, timeliness, financial stewardship, and people engagementin healthcare delivery through problem solving by every worker and leader,every day.Dr Billi has helped hundreds of teams of physicians, other clinicians,administrative leaders, and trainees learn practical problem solving throughhands-on A3 workshops using their real work problems. Dr Billi led workshopson lean thinking within and outside UM, including a joint program with the UMCollege of Engineering with a nationwide draw.Dr. Billi hascontributed to many statewide initiatives to improve quality and efficiency ofcare, especially the use of community collaboration to supportimprovement.  UMHS serves as the coordinating center for over 20 statewideCollaborative Quality Initiatives (<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bcbsm.com%2Fproviders%2Fvalue-partnerships%2Fcollaborative-quality-initiatives.html&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=5bWIdAlwxm1EvRqnVTL%2Bl0JMMFf9Hq3QlbTSs9V2%2Bh8%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html</a>) funded by BlueCross Blue Shield of Michigan; for almost  20 years Dr. Billi served asMedical Director for the University’s coordinating role. For 20 years heco-chaired the Michigan Quality Improvement Consortium (<a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mqic.org%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=hJSni77mZTUmmaQ61zzzmzZ6uK6JyBU8V9fywOYb0dg%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.mqic.org/</a>), which developscommon, one-page practice guidelines endorsed by the Michigan Department ofHealth and health plans in Michigan. He serves on steering committee for theWashtenaw Health Initiative (<a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwashtenawhealthinitiative.org%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=kLfSywM%2BOLPf2vk3v8gV4iwpd9ICS9g7TMCGdb5OGjw%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">washtenawhealthinitiative.org/</a>), a localcollaboration for improving care and health, health equity, and socialdeterminants. For over a decade Dr Billi served as the senior faculty advisorfor the Michigan Data Collaborative (<a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.michigandatacollaborative.org%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=CGbTSqhI0%2F2Cy84xQZaSgWVrRcu97mqMo3WAFZRYo%2Fc%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">michigandatacollaborative.org</a>), a multi-payerclaims/clinical data repository and analytic service serving statewidepopulation health programs including PGIP, CPC Plus and the State InnovationModel. He serves on the St Joseph Health System Regional Integrated Network(Trinity CIN) Board.  From 2018-2020 he served as Chair of the Board ofthe Corner Health Center, an adolescent community health center in Ypsilanti.Dr. Billi helped foundand for 10 years co-chaired the board of the Center for Healthcare Research andTransformation (CHRT – <a href="https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.chrt.org%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RdI5GID%2FnsOkU9w%2FnDOx%2Boq1Y6e%2BY9vmVA27lslU0Mo%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.chrt.org</a>). Originally formed asa joint venture between UMHS and BCBSM, now an influential independentnon-profit, CHRT’s goals are to improve the quality and cost of healthcaredelivery through policy analysis and education essential to creating effectivehealth policy at the state and national level.Since 2012Dr Billi has served as a founding member of the AMA’s Professional Satisfactionand Practice Sustainability Task Force, dedicated to ensuring clinicalpractitioners have the skills and knowledge to lead their local teams toimprove their practice and prevent burnout. He previously chaired the MichiganState Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,and Economics. He served 12 years on the MSMS Board. He serves on the BlueCross of Michigan Physician Relationship Advisory Committee. For over35 years, Dr. Billi has contributed to American Heart Association emergencycardiac care committees and the International Liaison Committee onResuscitation (ILCOR – <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ilcor.org%2Fabout-ilcor%2Fabout-ilcor%2F&amp;data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C6a60d8d2abe748173c0408db063e9217%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C638110638101840538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RsfBM2a5BbGmKtsvXaruOBo%2F9GPQ6W6DJ8ZR%2BkOpPWs%3D&amp;reserved=0" rel="noopener noreferrer nofollow" target="_blank">www.ilcor.org/</a>). An international scientificcollaboration, ILCOR develops the evidence-based consensus on resuscitationscience used worldwide to develop practice guidelines and educational programsto improve outcomes in cardiac resuscitation. Dr. Billi developed and leadsconflict of interest (COI) management activities for ILCOR’s worldwideconsensus on science process. He chairs ILCOR’s COI committee. Past Universitymanagement roles include 15 years as Associate VP for Medical Affairs and 26years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billipracticed over 40 years as a primary care general internist at UM. Jack is an avidtandem bicycler, cross-country skier, and fly fisher. He sings bass in theTemple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus thatperforms at nursing homes and assisted living facilities). <ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer nofollow" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul>Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Lessons Learned about LEAN in Healthcare with Dr. Jack Billi

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers. The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

Connecting the Dots

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