Cover image of Science of CX

Science of CX

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors. Known for his relentless pursuit of all things 'customer', Steve knows how to help your b... Read more

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Ranked #1

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Irina Poddubnai: The Power of Reviews and Post-Purchase Engagement

Irina Poddubnai: The Power of Reviews and Post-Purchase Engagement

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion for optimizi... Read more

9 Aug 2023

33mins

Ranked #2

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Curt Tueffert: Building Genuine Connections

Curt Tueffert: Building Genuine Connections

Curt Tueffert is an accomplished sales and marketing expert with a wealth of experience spanning over 30 years. With a d... Read more

2 Aug 2023

37mins

Ranked #3

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Caleb Johnson's Entrepreneurial Journey and Strategies for Success

Caleb Johnson's Entrepreneurial Journey and Strategies for Success

Meet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company.  Motivated by h... Read more

26 Jul 2023

30mins

Ranked #4

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Beau Button: The Science of Retaining Customers

Beau Button: The Science of Retaining Customers

Beau Button has been actively involved with software development since he was 11 years old. He got his start learning ab... Read more

30 Jun 2023

35mins

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Ranked #5

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Doug Brown: The Cost of Losing Employees

Doug Brown: The Cost of Losing Employees

Doug Brown has had a varied career and has worked in different positions for various companies.  In the year 2000, he st... Read more

14 Jun 2023

42mins

Ranked #6

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Elaina Zuker: The Power of Positive Influence in Business

Elaina Zuker: The Power of Positive Influence in Business

Elaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars to hundreds of emp... Read more

7 Jun 2023

34mins

Ranked #7

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Mike Kaeding: The Importance of Employee Experience in Building a Company Culture

Mike Kaeding: The Importance of Employee Experience in Building a Company Culture

Mike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at transforming the w... Read more

2 Jun 2023

29mins

Ranked #8

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Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation

Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy.  Her focus is on customer reten... Read more

24 May 2023

40mins

Ranked #9

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Nicky Billou: Switching From "Expert" to "Thought Leader"

Nicky Billou: Switching From "Expert" to "Thought Leader"

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts.  He ackno... Read more

10 May 2023

38mins

Ranked #10

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Mike Wittenstein: The Power of Future Stories in Executing Change Management

Mike Wittenstein: The Power of Future Stories in Executing Change Management

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first prof... Read more

3 May 2023

41mins

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