EP057: Patricia O’Connell & Woo, Wow, and Win
EP057: Patricia O’Connell & Woo, Wow, and Win
Band-aid strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for servi... Read more
18 Jan 2017
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33mins
EP056: Thomas A. Stewart & Woo, Wow, and Win
EP056: Thomas A. Stewart & Woo, Wow, and Win
Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategie... Read more
11 Jan 2017
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40mins
EP055: Marc Stickdorn & Service Design Thinking
EP055: Marc Stickdorn & Service Design Thinking
Service design thinking is the designing and marketing of services that improve the customer experience, and the interac... Read more
28 Dec 2016
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31mins
EP054: John Mullins & The Customer-Funded Business
EP054: John Mullins & The Customer-Funded Business
In The Customer Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innova... Read more
21 Dec 2016
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39mins
EP053: Keith Casey & A Practical Approach to API Design
EP053: Keith Casey & A Practical Approach to API Design
Keith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer Evangelist... Read more
30 Nov 2016
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31mins
EP052: Karen Dillon & Competing Against Luck
EP052: Karen Dillon & Competing Against Luck
Journalist, author, and speaker, Karen Dillon is a former editor of Harvard Business Review Magazine, and the former Dep... Read more
23 Nov 2016
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44mins
EP051: David Hubbard & Technology for Sales and Marketing
EP051: David Hubbard & Technology for Sales and Marketing
David Hubbard is a Revenue Growth Expert and CEO of Marketing Outfield. He works with private and public companies to st... Read more
16 Nov 2016
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37mins
EP050: Jim Kalbach on Designing Web Navigation and Mapping Experiences
EP050: Jim Kalbach on Designing Web Navigation and Mapping Experiences
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy... Read more
9 Nov 2016
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36mins
EP049: Daniel Burrus & The Future of Global Trends and Innovation
EP049: Daniel Burrus & The Future of Global Trends and Innovation
Author of the NYT and WSJ bestseller, Flash Foresight, Daniel Burrus is a leading futurist in global trends and innovati... Read more
26 Oct 2016
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33mins
EP048: Bill Halal & Technology's Promise
EP048: Bill Halal & Technology's Promise
Author of six books, with a seventh in the works, Bill Halal is a Professor Emeritus of Management, Technology and Innov... Read more
19 Oct 2016
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35mins