EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers
EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers
When did you last receive an e-mail from a government agency? What about a text message? Was it relevant? Timely? Did it... Read more
12 Jul 2022
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59mins
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
In this episode of The CX Tipping Point, Martha Dorris spoke with Kshemendra Paul, the Chief Data Officer at the Departm... Read more
14 Jun 2022
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47mins
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EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience
EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience
In this episode of “The CX Tipping Point Podcast,” Martha Dorris talked with Dr. Liz Herman, a knowledge management expe... Read more
16 May 2022
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41mins
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders
In this episode of “The CX Tipping Point Podcast,” Martha Dorris spoke with leaders of High Impact Service Providers and... Read more
2 May 2022
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1hr 59mins
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EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process
EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process
In this episode of “The CX Tipping Point” Podcast, Martha Dorris spoke with Wendy Bhagat, the Director of Product Market... Read more
11 Apr 2022
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50mins
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience
In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Airis McCottry Gill, who is the Executive D... Read more
14 Mar 2022
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49mins
EP 15 - Ken Corbin: Transforming the Taxpayer Experience
EP 15 - Ken Corbin: Transforming the Taxpayer Experience
In this episode of The CX Tipping Point Podcast, Martha Dorris talks with Ken Corbin, the Commissioner of the Wage and I... Read more
7 Feb 2022
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49mins
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture
In this episode of The CX Tipping Point Podcast, Martha Dorris talked with Simchah Suveyke-Bogin, the Chief Customer Ex... Read more
10 Jan 2022
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53mins
EP 13 - Reflections on GovCX in 2021
EP 13 - Reflections on GovCX in 2021
Welcome to the 13th episode of The CX Tipping Point Podcast!In this episode, Martha Dorris and a panel of customer exper... Read more
13 Dec 2021
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1hr 22mins
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow
In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Scott Weiss, formerly a White House Preside... Read more
8 Nov 2021
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50mins
