![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape
Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evo... Read more
30 Jun 2010
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28mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger
Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterpri... Read more
25 Jun 2010
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26mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Milan Katz, Director of the Contact Center at Unity Healthcare
Interview with Milan Katz, Director of the Contact Center at Unity Healthcare
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in... Read more
25 Jun 2010
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22mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Andrew Hull of RightNow Technologies
Interview with Andrew Hull of RightNow Technologies
In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case st... Read more
22 Jun 2010
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21mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with John Jantsch, Author of The Referral Engine
Interview with John Jantsch, Author of The Referral Engine
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to M... Read more
22 Jun 2010
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24mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with David Vap, Chief Solutions Officer, RightNow Technologies
Interview with David Vap, Chief Solutions Officer, RightNow Technologies
In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center techno... Read more
10 Jun 2010
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21mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Michael Thomas of Engagement
Interview with Michael Thomas of Engagement
Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and... Read more
3 Jun 2010
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31mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Ngenera's Lauren Hall-Stigerts on Social CRM
Interview with Ngenera's Lauren Hall-Stigerts on Social CRM
In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technol... Read more
2 Jun 2010
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16mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Daniel Ziv SEM, Verint
Interview with Daniel Ziv SEM, Verint
Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.
19 May 2010
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23mins
![Podcast cover](https://cdn-images.owltail.com/200x/jpg/aHR0cHM6Ly9kM3dvNXdvanZ1djdsLmNsb3VkZnJvbnQubmV0L3RfcnNzX2l0dW5lc19zcXVhcmVfMTQwMC9pbWFnZXMuc3ByZWFrZXIuY29tL29yaWdpbmFsLzk3ZmFiMTNhNDlhNjE1MTg5MzgzYjVjOTQwMjY2YTU4LmpwZw==.jpg)
Interview with Shannon O'Connor, VP Strategy, Verint Solutions
Interview with Shannon O'Connor, VP Strategy, Verint Solutions
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice... Read more
18 May 2010
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56mins