Reason For Being: Leading Growth and Strategy In the Face of a Pandemic
Reason For Being: Leading Growth and Strategy In the Face of a Pandemic
Lou’s guest arrived at Fairview Health Services as President and CEO five years ago. The system was facing major challen... Read more
1 Dec 2021
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16mins
The Spirit of Volunteerism
The Spirit of Volunteerism
A Perspective on Employee Impact:The difference employees make when they do more than just doing enough to not get fired... Read more
24 Nov 2021
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15mins
Dr. Kevin Churchwell: A CEO’s Perspective on Patient Experience
Dr. Kevin Churchwell: A CEO’s Perspective on Patient Experience
Whatever you do, you don’t miss this podcast with Lou’s special quest, Dr. Kevin B. Churchwell, MD, the President and Ch... Read more
17 Nov 2021
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24mins
“Digimanity”: There’s more to it than meets the eye!
“Digimanity”: There’s more to it than meets the eye!
Please be sure to join Lou, subscribe and share this critical podcast where he discusses the construct of “Digimanity”. ... Read more
10 Nov 2021
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16mins
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Customer Incivility: Customer and Employee Experience Covid Conundrum
Customer Incivility: Customer and Employee Experience Covid Conundrum
WOW! You don’t want to miss this episode of Clued In: with Lou Carbone. Lou discusses a criticalissue impacting business... Read more
3 Nov 2021
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15mins
A Time For CX Self Reflection
A Time For CX Self Reflection
Is it time to take an honest and look at and evaluation of where each individual, firm or brand self assess where the wo... Read more
27 Oct 2021
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24mins
A Lego®Lesson - Emotional Clutching Power
A Lego®Lesson - Emotional Clutching Power
In this episode of Clued In: with Lou Carbone, Lou discusses critical learnings in the science of “Emotional Clutching P... Read more
20 Oct 2021
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17mins
XM Is Not Greek To Bill Staikos!
XM Is Not Greek To Bill Staikos!
In this episode of Clued In with Lou Carbone, Lou’s guest is Bill Staikos, who just recently left years of working on CX... Read more
13 Oct 2021
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29mins
John Deere: Experience as an Investment in Brand
John Deere: Experience as an Investment in Brand
In this episode of Clued In, Lou is joined by Lani Lorenz Fry, Brand Experience Leader and former Manager, Brand Experie... Read more
6 Oct 2021
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45mins
The Tipping Experience
The Tipping Experience
In this episode of Clued In, Lou sets up a portion of an unreleased portion of the interview with Angelo Lombardi, forme... Read more
29 Sep 2021
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19mins
