Episode 4 - Is Your QA Program Moving The Needle?
Episode 4 - Is Your QA Program Moving The Needle?
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinki... Read more
1 May 2021
•
25mins
Episode 3 - Outsourcing Your Business
Episode 3 - Outsourcing Your Business
The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your ... Read more
14 Mar 2021
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28mins
Episode 2 - Choosing the Right KPIs for Your Business
Episode 2 - Choosing the Right KPIs for Your Business
Choosing the Right KPIs is more than just a Top Level Metric. Understanding what drives that metric in an operational w... Read more
21 Feb 2021
•
27mins
Episode 1 - Introduction (What is This All About?)
Episode 1 - Introduction (What is This All About?)
In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what... Read more
14 Feb 2021
•
26mins
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