The World Bank Group has a massive mission to “help developing countries escape poverty and share prosperity,” says Vijay Yellai, program manager for enterprise resource planning transformation at the World Bank Group. For example, it provides an wide array of financial products and technical know-how in a complex and ever-changing global setting. Therefore, for an institution like the World Bank Group, which provides funding and resources to countries with low bandwidth and infrastructure, IT modernization is no small feat. “So in an ever-changing environment–complexity, risk, and security threats with a global workforce–the World Bank is under pressure to do more with less,” says Yellai. He explains that the challenge is to increase real-time business, as well as quickly respond to changing needs of customers and employees. But also, Yellai continues, “security, risk, and data are key elements. Not to mention the continuous need for business intelligence and quick decision making.” The ultimate goal is to “capitalize on technology to meet our mission and goals.” And although data collection and processing is key to IT systems, an agile and adaptive approach is needed to keep operational and financial systems current in each business. “Data is very fundamental to that. And data and research help us understand how we are addressing the needs, helps us set up priorities, helps us share knowledge, and helps us measure progress.” Yellai says. With a modernized IT system, Yellai says, there are a number of innovations that become possible. Predictive analytics, natural language processing, blockchain, and process automation are a few of the technologies emerging to allow for quicker decision-making and efficiency. “Anything we can do to reduce the work we need to do in technology, but let the technology do more for us, so we can focus our time on the strategic priorities, will be the most exciting thing for us,” says Yellai. This episode of Business Lab is produced in association with Infosys Cobalt.

The World Bank Group has a massive mission to “help developing countries escape poverty and share prosperity,” says Vijay Yellai, program manager for enterprise resource planning transformation at the World Bank Group. For example, it provides an wide array of financial products and technical know-how in a complex and ever-changing global setting. Therefore, for an institution like the World Bank Group, which provides funding and resources to countries with low bandwidth and infrastructure, IT modernization is no small feat. “So in an ever-changing environment–complexity, risk, and security threats with a global workforce–the World Bank is under pressure to do more with less,” says Yellai. He explains that the challenge is to increase real-time business, as well as quickly respond to changing needs of customers and employees. But also, Yellai continues, “security, risk, and data are key elements. Not to mention the continuous need for business intelligence and quick decision making.” The ultimate goal is to “capitalize on technology to meet our mission and goals.” And although data collection and processing is key to IT systems, an agile and adaptive approach is needed to keep operational and financial systems current in each business. “Data is very fundamental to that. And data and research help us understand how we are addressing the needs, helps us set up priorities, helps us share knowledge, and helps us measure progress.” Yellai says. With a modernized IT system, Yellai says, there are a number of innovations that become possible. Predictive analytics, natural language processing, blockchain, and process automation are a few of the technologies emerging to allow for quicker decision-making and efficiency. “Anything we can do to reduce the work we need to do in technology, but let the technology do more for us, so we can focus our time on the strategic priorities, will be the most exciting thing for us,” says Yellai. This episode of Business Lab is produced in association with Infosys Cobalt.

Modernizing IT Helps Enterprises Do More with Less   

Although the world population has continued to steadily increase, farming practices have largely remained the same. Amid this growth, climate change poses great challenges to the agricultural industry and its capacity to feed the world sustainably. According to the World Bank, 70% of the world’s fresh water is used in agriculture and droughts and heat waves continue to threaten crops. And that is where the challenge arises to feed the world while mitigating the environmental effects of agricultural practices. The answer to this challenge, according to Thomas Jung, head of IT Research and Development at Syngenta, is regenerative agriculture. Just as important as clean water and clean air, soil is the critical foundation of agriculture. The crux of regenerative agriculture is to grow more food with less environmental impact by enhancing the health of soil. “So not much has changed, but we need to feed more and more people,” he continues “How do we address this challenge of feeding the world in a sustainable fashion without exploiting our soils more?” Regenerative agriculture efforts look to find solutions to help plants stay healthy, find solutions to make crops more resistant to climate change-induced droughts and heatwaves, and use less water in farming. Therefore, what’s necessary is, “moving beyond the traditional agriculture and the way we've been doing this for probably 100 years or more. I mean, this is a leap,” says Jung. “This is an agricultural revolution that is ongoing, and artificial intelligence will play the decisive role in it.” Although farmers have invaluable knowledge of their own crops and fields, says Jung, AI and machine learning tools can be instrumental in cataloging greater detail, refining algorithms, and creating recommendations for solutions. As more data is collected and algorithms continue to improve to create new innovations, we’ll be even closer to understanding our planetary ecosystem, says Jung. Breakthroughs like soil regeneration, really living with sustainable agriculture across disciplines are achievable within the next three years. “There's a lot of advocacy for open source, for democratized data, for fair data, and we need to bring that to the industry,” says Jung. “This can't just be an NGO or a volunteering thing, that this is how I believe our industry needs to work. So we really want to share, we want to lead by example, we want to nurture the community, and through that, win altogether.”This episode of Business Lab is produced in association with Infosys Cobalt.

Although the world population has continued to steadily increase, farming practices have largely remained the same. Amid this growth, climate change poses great challenges to the agricultural industry and its capacity to feed the world sustainably. According to the <a href="https://blogs.worldbank.org/opendata/chart-globally-70-freshwater-used-agriculture" rel="nofollow" target="_blank">World Bank</a>, 70% of the world’s fresh water is used in agriculture and droughts and heat waves continue to threaten crops. And that is where the challenge arises to feed the world while mitigating the environmental effects of agricultural practices. The answer to this challenge, according to Thomas Jung, head of IT Research and Development at Syngenta, is regenerative agriculture. Just as important as clean water and clean air, soil is the critical foundation of agriculture. The crux of regenerative agriculture is to grow more food with less environmental impact by enhancing the health of soil. “So not much has changed, but we need to feed more and more people,” he continues “How do we address this challenge of feeding the world in a sustainable fashion without exploiting our soils more?” Regenerative agriculture efforts look to find solutions to help plants stay healthy, find solutions to make crops more resistant to climate change-induced droughts and heatwaves, and use less water in farming. Therefore, what’s necessary is, “moving beyond the traditional agriculture and the way we've been doing this for probably 100 years or more. I mean, this is a leap,” says Jung. “This is an agricultural revolution that is ongoing, and artificial intelligence will play the decisive role in it.” Although farmers have invaluable knowledge of their own crops and fields, says Jung, AI and machine learning tools can be instrumental in cataloging greater detail, refining algorithms, and creating recommendations for solutions. As more data is collected and algorithms continue to improve to create new innovations, we’ll be even closer to understanding our planetary ecosystem, says Jung. Breakthroughs like soil regeneration, really living with sustainable agriculture across disciplines are achievable within the next three years. “There's a lot of advocacy for open source, for democratized data, for fair data, and we need to bring that to the industry,” says Jung. “This can't just be an NGO or a volunteering thing, that this is how I believe our industry needs to work. So we really want to share, we want to lead by example, we want to nurture the community, and through that, win altogether.” This episode of Business Lab is produced in association with Infosys Cobalt.

Feeding the World by AI, Machine Learning, and the Cloud  

The last five years have seen large innovations throughout drug development and clinical trial life cycles—from finding a target and designing the trial, to getting a drug approved and launching the drug itself. The recent use of mRNA vaccines to combat covid-19 is just one of many advances in biotech and drug development.Whether in preclinical stages or in the commercialization of a drug, AI-enabled drug development is now used by an estimated 400 companies and has reached a $50 billion market, placing AI more firmly in the life sciences mainstream.“Now, if you look at the parallel movements that are happening in technology, everyone’s in consensus that the utility of what AI can do in drug development is becoming more evident,” says senior vice president at Medidata AI, Arnaub Chatterjee.The pandemic has shown how critical and fraught the race can be to provide new treatments to patients, positioning the pharmaceutical industry at an inflection point, says Chatterjee.And that’s because drug development usually takes years. Evidence generation is the industry-standard process of collecting and analyzing data to demonstrate a drug’s safety and efficacy to stakeholders, including regulators, providers, and patients.The challenge, says Chatterjee, becomes, “How do we keep the rigor of the clinical trial and tell the entire story, and then how do we bring in the real-world data to kind of complete that picture?” To build more effective treatments faster, drug and vaccine companies are using data iteratively to improve understanding of diseases that can be used for future drug design. Bridging gaps between clinical trial and real-world data creates longitudinal records. AI models and analytics can then be used to enable feedback loops that are key for ensuring safety, efficacy, and value, says Chatterjee.“We want to create safe and expeditious access to therapy,” says Chatterjee. “So we really have to meet this moment with innovation. With all the new advances happening in drug development, there’s no reason why technology and data can’t be there.” This episode of Business Lab is produced in association with Medidata. Related resources●     Integrated evidence, Medidata●     Why artificial intelligence could speed drug discovery, Morgan Stanley

The last five years have seen large innovations throughout drug development and clinical trial life cycles—from finding a target and designing the trial, to getting a drug approved and launching the drug itself. The recent use of mRNA vaccines to combat covid-19 is just one of many advances in biotech and drug development. Whether in preclinical stages or in the commercialization of a drug, AI-enabled drug development is now used by an <a href="https://www.biopharmatrend.com/post/500-10-notable-ai-powered-biotech-companies-founded-in-2021/#:~:text=The%20world%20of%20AI%2Ddriven,to%20343%20firms%20in%202021." rel="nofollow" target="_blank">estimated 400 companies</a> and has <a href="https://www.morganstanley.com/ideas/ai-drug-discovery" rel="nofollow" target="_blank">reached a $50 billion market</a>, placing AI more firmly in the life sciences mainstream. “Now, if you look at the parallel movements that are happening in technology, everyone’s in consensus that the utility of what AI can do in drug development is becoming more evident,” says senior vice president at Medidata AI, Arnaub Chatterjee. The pandemic has shown how critical and fraught the race can be to provide new treatments to patients, positioning the pharmaceutical industry at an inflection point, says Chatterjee. And that’s because drug development usually takes years. Evidence generation is the industry-standard process of collecting and analyzing data to demonstrate a drug’s safety and efficacy to stakeholders, including regulators, providers, and patients. The challenge, says Chatterjee, becomes, “How do we keep the rigor of the clinical trial and tell the entire story, and then how do we bring in the real-world data to kind of complete that picture?” To build more effective treatments faster, drug and vaccine companies are using data iteratively to improve understanding of diseases that can be used for future drug design. Bridging gaps between clinical trial and real-world data creates longitudinal records. AI models and analytics can then be used to enable feedback loops that are key for ensuring safety, efficacy, and value, says Chatterjee. “We want to create safe and expeditious access to therapy,” says Chatterjee. “So we really have to meet this moment with innovation. With all the new advances happening in drug development, there’s no reason why technology and data can’t be there.” This episode of Business Lab is produced in association with Medidata. Related resources●     <a href="https://www.medidata.com/en/clinical-trial-products/acorn-ai/real-world-data" rel="nofollow" target="_blank">Integrated evidence</a>, Medidata●     <a href="https://www.morganstanley.com/ideas/ai-drug-discovery" rel="nofollow" target="_blank">Why artificial intelligence could speed drug discovery</a>, Morgan Stanley

AI and Data Fuel Innovation in Clinical Trials and Beyond 

Memory and storage solutions for technology are built into our everyday life, from mobile applications, cars, health-care systems, and more. To meet that need and help propel innovation, Micron Technology said it would invest $150 billion into research and development to build factories for its semiconductor memory chips. This investment looks to expand not only the reach of memory chips but also to innovate new solutions to common problems, says Naga Chandrasekaran, senior vice president of technology development at Micron.“The day we stop innovating, not just in memory, but as a human race, the day we stop innovating, we stop progressing and that's not where we want to be. We want to continue to drive innovation,” says Chandrasekaran.With each iteration of new technology, from phones to cars, consumers are looking for improved performance, lower latency, more storage, and lower costs. Meeting these expectations means finding solutions at an atomic scale and making micro changes to push the boundaries of what’s possible.Since its inception 44 years ago, Micron has developed over 50,000 patents. While Chandrasekaran emphasizes that patents are just one part of fostering innovation, they do represent the strides toward greater innovations and the company culture that Micron has worked to establish.While having strong team members is important, the culture that a company fosters is just as crucial when it comes to seeing positive results. Chandrasekaran says that building successful teams that can create so many patents and build technologies with an eye on innovation requires a certain company mindset that doesn’t shy away from mistakes or failure.“So we are taking risks on a regular basis, but the key is to make sure we can fail fast and not see those failures as a mistake, but actually learn from them.” Chandrasekaran continues, “That's why failing fast is important, but not being afraid of failing.”In addition to taking risks, diversity has become a significant contributor to driving new solutions. Between 2017 and 2021, the number of women listed as inventors on Micron patent applications quadrupled. Chandrasekaran says that for any sustained success and innovation to be possible, diversity is necessary.“No matter what we say, we are all limited in our thought process in how we approach problems, in how we approach solutions. And even with a growth mindset, we have limitations, because we are who we are based on the experiences and the exposures that we have gained,” says Chandrasekaran. “So diversity brings in not just from a gender diversity or ethnic diversity, but if we look at diversity from a broader scale, it's diversity of thought process.”  This episode of Business Lab is produced in association with Micron Technology.

Memory and storage solutions for technology are built into our everyday life, from mobile applications, cars, health-care systems, and more. To meet that need and help propel innovation, Micron Technology said it would invest $150 billion into research and development to build factories for its semiconductor memory chips. This investment looks to expand not only the reach of memory chips but also to innovate new solutions to common problems, says Naga Chandrasekaran, senior vice president of technology development at Micron. “The day we stop innovating, not just in memory, but as a human race, the day we stop innovating, we stop progressing and that's not where we want to be. We want to continue to drive innovation,” says Chandrasekaran. With each iteration of new technology, from phones to cars, consumers are looking for improved performance, lower latency, more storage, and lower costs. Meeting these expectations means finding solutions at an atomic scale and making micro changes to push the boundaries of what’s possible. Since its inception 44 years ago, Micron has developed over 50,000 patents. While Chandrasekaran emphasizes that patents are just one part of fostering innovation, they do represent the strides toward greater innovations and the company culture that Micron has worked to establish. While having strong team members is important, the culture that a company fosters is just as crucial when it comes to seeing positive results. Chandrasekaran says that building successful teams that can create so many patents and build technologies with an eye on innovation requires a certain company mindset that doesn’t shy away from mistakes or failure. “So we are taking risks on a regular basis, but the key is to make sure we can fail fast and not see those failures as a mistake, but actually learn from them.” Chandrasekaran continues, “That's why failing fast is important, but not being afraid of failing.” In addition to taking risks, diversity has become a significant contributor to driving new solutions. Between 2017 and 2021, the number of women listed as inventors on Micron patent applications quadrupled. Chandrasekaran says that for any sustained success and innovation to be possible, diversity is necessary. “No matter what we say, we are all limited in our thought process in how we approach problems, in how we approach solutions. And even with a growth mindset, we have limitations, because we are who we are based on the experiences and the exposures that we have gained,” says Chandrasekaran. “So diversity brings in not just from a gender diversity or ethnic diversity, but if we look at diversity from a broader scale, it's diversity of thought process.” This episode of Business Lab is produced in association with Micron Technology.

Building a Culture of Innovation in Research and Development

In any enterprise, digital transformation is not only a technology transformation but enables business transformation itself, driving new products, solutions and innovations. Having an efficient data strategy is critical to any successful digital transformation but requires careful investment into both people and systems. “To achieve that goal, availability of good data, of the right data, and availability of that to the right people and systems is very, very critical. So that forms the data strategy for any enterprise today,” says chief architect for data and AI services at Kyndryl, Sundar Shanmugam. Getting the most out of digital transformation investments means evaluating and optimizing agility throughout an enterprise to drive actionable insights, says Shanmugam. A strong data governance framework also goes a long way in keeping data high-quality. Often data governance primarily serves regulatory requirements. But truly effective data governance is holistic, he adds. Data usage, regulations, and the data itself are constantly evolving within an enterprise, effectively making data governance a continuous process. Although tech teams are often dictating how data should be managed and used, Shanmugam says everyone across the enterprise, including leaders and decision makers, should be data literate. “End of the day, the people are the ones who design the systems and who develop the systems that consume the data, so the right investment on literacy is paramount in that aspect,” says Shanmugam. Another key component to digital transformation lies in maximizing investments across business units. The combination of software development and operations to form devOps, AI and machine learning to form MLOps, and finance and operations to form finOps all fall under the broader umbrella of XOps that categorize these merging of IT disciplines with business operations. XOps all come together to deliver value in the most efficient way with each combination focused on maximizing automation, reusability, and agility, says Shanmugam. “As we say, necessity is the mother of innovation, so that necessity can continuously change,” says Shanmugam. “At the core of that, if we keep that data proper [condition], then it can expand the horizons, not just internally, but even for the other external requirements and use cases.” This episode of Business Lab is produced in association with Kyndryl. Related readingTop Trends in Data and Analytics for 2021, Gartner, February 16, 2021

In any enterprise, digital transformation is not only a technology transformation but enables business transformation itself, driving new products, solutions and innovations. Having an efficient data strategy is critical to any successful digital transformation but requires careful investment into both people and systems. “To achieve that goal, availability of good data, of the right data, and availability of that to the right people and systems is very, very critical. So that forms the data strategy for any enterprise today,” says chief architect for data and AI services at Kyndryl, Sundar Shanmugam. Getting the most out of digital transformation investments means evaluating and optimizing agility throughout an enterprise to drive actionable insights, says Shanmugam. A strong data governance framework also goes a long way in keeping data high-quality. Often data governance primarily serves regulatory requirements. But truly effective data governance is holistic, he adds. Data usage, regulations, and the data itself are constantly evolving within an enterprise, effectively making data governance a continuous process. Although tech teams are often dictating how data should be managed and used, Shanmugam says everyone across the enterprise, including leaders and decision makers, should be data literate. “End of the day, the people are the ones who design the systems and who develop the systems that consume the data, so the right investment on literacy is paramount in that aspect,” says Shanmugam. Another key component to digital transformation lies in maximizing investments across business units. The combination of software development and operations to form devOps, AI and machine learning to form MLOps, and finance and operations to form finOps all fall under the broader umbrella of XOps that categorize these merging of IT disciplines with business operations. XOps all come together to deliver value in the most efficient way with each combination focused on maximizing automation, reusability, and agility, says Shanmugam. “As we say, necessity is the mother of innovation, so that necessity can continuously change,” says Shanmugam. “At the core of that, if we keep that data proper [condition], then it can expand the horizons, not just internally, but even for the other external requirements and use cases.” This episode of Business Lab is produced in association with Kyndryl. Related reading<a href="https://info.cambridgesemantics.com/hubfs/Top_Trends_in_Data_and_Analytics_2021.pdf" rel="nofollow" target="_blank">Top Trends in Data and Analytics for 2021</a>, Gartner, February 16, 2021

Maximize Data Outcomes by Investing in People and Systems

As more business, shopping, and banking is done online and from, well, anywhere, customers increasingly expect high-quality digital-first services that remove the need to go into a physical store or bank.“People were working from home, shopping from home, banking from home, and are more tech and digital savvy than ever,” says Mike Dargan, group chief digital and information officer for UBS. “And if you look at the financial services industry, the ecosystem is constantly evolving, so it becomes more competitive, open, connected, and location-independent every day.”Banks like UBS are experiencing a cultural transformation that makes technology itself integral to the business offering. Because technology is often the first—or only—medium via which customers encounter a business, the quality of that digital customer experience is key to the value it provides. To make that digital-first experience a differentiator for a business, Dargan explains, requires strategically and substantially investing in tech throughout the enterprise.Investing in technology means a targeted focus on the people and platforms behind the customer-facing experiences, not just building out the feature of the month. Dargan’s roadmap begins with engineering excellence—attracting and retaining engineers who want to shape the direction of the industry.In addition to offering an inclusive culture and opportunities to solve important real-world problems, companies seeking the best engineers must provide cutting-edge platforms and tools to create an industry-leading developer experience. To enable this—as well as to reimagine what they can offer to clients—UBS has made years-long investments in updating legacy systems to new technology, focusing on infrastructure allowing the launch of cloud-native applications on a cloud-native platform.Internal company processes, though invisible to customers, drive the speed and quality of digital innovation. At UBS, process focus has included training on agile methodologies—teaching employees from all business areas how to get from emerging requirements to high-quality outcomes as quickly and iteratively as possible.Less obvious longer-term investments in the technology future may also pay dividends both in business terms and in customer experience. In the sustainability space, UBS has partnered with the Green Software Foundation to build software standards and best practices for reducing carbon emissions, and has set a goal of net zero greenhouse gas emissions across its operations by 2050.Says Dargan, “the world is faster, more digital, and more data-driven than ever before, so clients really do demand services that are digital-first, anytime, anywhere, and are underpinned by first-class technologies. In fact, I'd say tech is really how our clients experience us every day.” This episode of Business Lab is produced in association with UBS.

As more business, shopping, and banking is done online and from, well, anywhere, customers increasingly expect high-quality digital-first services that remove the need to go into a physical store or bank.“People were working from home, shopping from home, banking from home, and are more tech and digital savvy than ever,” says Mike Dargan, group chief digital and information officer for UBS. “And if you look at the financial services industry, the ecosystem is constantly evolving, so it becomes more competitive, open, connected, and location-independent every day.”Banks like UBS are experiencing a cultural transformation that makes technology itself integral to the business offering. Because technology is often the first—or only—medium via which customers encounter a business, the quality of that digital customer experience is key to the value it provides. To make that digital-first experience a differentiator for a business, Dargan explains, requires strategically and substantially investing in tech throughout the enterprise.Investing in technology means a targeted focus on the people and platforms behind the customer-facing experiences, not just building out the feature of the month. Dargan’s roadmap begins with engineering excellence—attracting and retaining engineers who want to shape the direction of the industry.In addition to offering an inclusive culture and opportunities to solve important real-world problems, companies seeking the best engineers must provide cutting-edge platforms and tools to create an industry-leading developer experience. To enable this—as well as to reimagine what they can offer to clients—UBS has made years-long investments in updating legacy systems to new technology, focusing on infrastructure allowing the launch of cloud-native applications on a cloud-native platform.Internal company processes, though invisible to customers, drive the speed and quality of digital innovation. At UBS, process focus has included training on agile methodologies—teaching employees from all business areas how to get from emerging requirements to high-quality outcomes as quickly and iteratively as possible.Less obvious longer-term investments in the technology future may also pay dividends both in business terms and in customer experience. In the sustainability space, UBS has partnered with the Green Software Foundation to build software standards and best practices for reducing carbon emissions, and has set a goal of net zero greenhouse gas emissions across its operations by 2050.Says Dargan, “the world is faster, more digital, and more data-driven than ever before, so clients really do demand services that are digital-first, anytime, anywhere, and are underpinned by first-class technologies. In fact, I'd say tech is really how our clients experience us every day.” This episode of Business Lab is produced in association with UBS.

Building great digital customer experiences with agile infrastructure

A heritage financial services institution isn’t necessarily the first place a technologist looks to grow their career. But that hasn’t been a problem for JPMorgan Chase, which has made itself an appealing career destination for technologists. “Technology is not an afterthought,” says Gill Haus, chief information officer of consumer and community banking at JPMorgan Chase. “It is in everything we do, from our offices to our branches to our contact centers to our web and mobile applications.”Haus explains that there’s more to being a technology company than using technology to solve problems. “What really makes a technology company is how you think about the way you hire teams, the way you groom teams, the way you build software, the way you deploy that software,” says Haus. “It's how you organize around products, not around your business units.”Like a technology startup, the technical teams at JPMorgan Chase solve real-world problems. “Every single day, we are launching new features and products that make it easier for everyone. It's incredibly exciting,” says Haus.However, unlike a startup, JPMorgan Chase has scale. The financial services institution supports 44 million mobile active customers and 59 million digitally active customers in general. The company spends $12 billion on technology annually. “When we launch a solution or bring a new product to market, we don't bring it to market for 1,000 people. We don't bring it to market for a 100,000 people. We bring it to market for millions of customers immediately, and that is incredible,” says Haus. “There's incredible talent here, as you can imagine, because we have such a technical need. Talent begets talent. It's exciting to go to a place where you know you're going to be challenged.”

A heritage financial services institution isn’t necessarily the first place a technologist looks to grow their career. But that hasn’t been a problem for JPMorgan Chase, which has made itself an appealing career destination for technologists. “Technology is not an afterthought,” says Gill Haus, chief information officer of consumer and community banking at JPMorgan Chase. “It is in everything we do, from our offices to our branches to our contact centers to our web and mobile applications.”Haus explains that there’s more to being a technology company than using technology to solve problems. “What really makes a technology company is how you think about the way you hire teams, the way you groom teams, the way you build software, the way you deploy that software,” says Haus. “It's how you organize around products, not around your business units.”Like a technology startup, the technical teams at JPMorgan Chase solve real-world problems. “Every single day, we are launching new features and products that make it easier for everyone. It's incredibly exciting,” says Haus.However, unlike a startup, JPMorgan Chase has scale. The financial services institution supports 44 million mobile active customers and 59 million digitally active customers in general. The company spends $12 billion on technology annually. “When we launch a solution or bring a new product to market, we don't bring it to market for 1,000 people. We don't bring it to market for a 100,000 people. We bring it to market for millions of customers immediately, and that is incredible,” says Haus. “There's incredible talent here, as you can imagine, because we have such a technical need. Talent begets talent. It's exciting to go to a place where you know you're going to be challenged.”

Using Technology to Power the Future of Banking

The current 5G evolution in network connectivity is expected to drive unprecedented demands for bandwidth, reliability, and security. However, a network of this magnitude and robustness doesn’t pop up overnight and enterprises and consumers are just beginning to realize the myriad use cases a 5G network can support.For example, consider the increased number of connected devices in a house like smart thermostats, security cameras, tablets, smartwatches, and mobile phones, of course. Raj Savoor, the vice president of network analytics and automation at AT&amp;T Labs explains, “Currently we estimate the average consumer home footprint has about 13 connected devices, including mobile and other devices.” And although that sounds like a large number, he continues to explain the real scale, “That's going to increase to 30 to 40 devices over the next five years, so a really big increase.” And the real challenge he continues to explain is that, “This growth needs advanced network architectures to support, manage and provide fast, secure, and reliable services.”Bandwidth will also increase five times in the next five years, according to Savoor, as consumers adopt immersive interactive applications. Immersive experiences also require lower latency and jitter, and a lot more security and reliability. For a company like AT&amp;T that supports a large existing network, building the next generation network requires an incremental approach. In fact, AT&amp;T’s 5G network has been years in the making. “We look at it as a journey. There are a lot of steps that we've taken over the past few years to build on it, and we have prepared for the next step,” says Savoor.And as businesses and consumers transition to a 5G world, AT&amp;T keeps looking ahead. “We are thinking about the next 20 and 50 years. Network investments take a long time, and we want to make those investments with economics in mind, but also very much ensuring the most reliable network offering,” says Savoor.

The current 5G evolution in network connectivity is expected to drive unprecedented demands for bandwidth, reliability, and security. However, a network of this magnitude and robustness doesn’t pop up overnight and enterprises and consumers are just beginning to realize the myriad use cases a 5G network can support.For example, consider the increased number of connected devices in a house like smart thermostats, security cameras, tablets, smartwatches, and mobile phones, of course. Raj Savoor, the vice president of network analytics and automation at AT&amp;T Labs explains, “Currently we estimate the average consumer home footprint has about 13 connected devices, including mobile and other devices.” And although that sounds like a large number, he continues to explain the real scale, “That's going to increase to 30 to 40 devices over the next five years, so a really big increase.” And the real challenge he continues to explain is that, “This growth needs advanced network architectures to support, manage and provide fast, secure, and reliable services.”Bandwidth will also increase five times in the next five years, according to Savoor, as consumers adopt immersive interactive applications. Immersive experiences also require lower latency and jitter, and a lot more security and reliability. For a company like AT&amp;T that supports a large existing network, building the next generation network requires an incremental approach. In fact, AT&amp;T’s 5G network has been years in the making. “We look at it as a journey. There are a lot of steps that we've taken over the past few years to build on it, and we have prepared for the next step,” says Savoor.And as businesses and consumers transition to a 5G world, AT&amp;T keeps looking ahead. “We are thinking about the next 20 and 50 years. Network investments take a long time, and we want to make those investments with economics in mind, but also very much ensuring the most reliable network offering,” says Savoor.

Building Tomorrow’s Telecommunications Network Today

The skills and capabilities needed to undergo digital transformation are in high demand as every company jockeys to gain a competitive advantage. To address the skills gap, some companies are prioritizing upskilling and reskilling. But to be effective, learning and development itself must undergo a transformation.According to Daniela Proust, global vice president and head of global people enablement and growth at Siemens, learning and development is at the core of digital transformation. “In light of a major transformation that businesses are facing, either by new business models arising or new innovation and technologies driving a certain business area forward, you see that you need to accompany that structural change, that structural workforce transformation in order to drive business transformation,” she says.Traditional training methods need to also transform. Given the speed of technological change and need for business agility, multi-day offsite training (some of which may not even apply to the employee’s role) is no longer viable. Fortunately, the same technologies that are driving digital transformation in other areas of the business can also be leveraged to transform learning and development.“Now people learn more often, for shorter periods of time, but training is much more tailored to what they need in that moment, and that is enabled by technology,” explains Proust.In addition to delivering just-in-time training, a modern learning and development platform can provide valuable insights. “A platform-based learning ecosystem with a learning experience platform at the core enables you to gain insights that we never had in the past.” says Proust.This new approach to learning delivers benefits to both the business and its employees as they acquire the skills that help accelerate the company’s digital transformation and fuel their own career growth. This episode of Business Lab is produced in association with Infosys Cobalt.

The skills and capabilities needed to undergo digital transformation are in high demand as every company jockeys to gain a competitive advantage. To address the skills gap, some companies are prioritizing upskilling and reskilling. But to be effective, learning and development itself must undergo a transformation.According to Daniela Proust, global vice president and head of global people enablement and growth at Siemens, learning and development is at the core of digital transformation. “In light of a major transformation that businesses are facing, either by new business models arising or new innovation and technologies driving a certain business area forward, you see that you need to accompany that structural change, that structural workforce transformation in order to drive business transformation,” she says.Traditional training methods need to also transform. Given the speed of technological change and need for business agility, multi-day offsite training (some of which may not even apply to the employee’s role) is no longer viable. Fortunately, the same technologies that are driving digital transformation in other areas of the business can also be leveraged to transform learning and development.“Now people learn more often, for shorter periods of time, but training is much more tailored to what they need in that moment, and that is enabled by technology,” explains Proust.In addition to delivering just-in-time training, a modern learning and development platform can provide valuable insights. “A platform-based learning ecosystem with a learning experience platform at the core enables you to gain insights that we never had in the past.” says Proust.This new approach to learning delivers benefits to both the business and its employees as they acquire the skills that help accelerate the company’s digital transformation and fuel their own career growth. This episode of Business Lab is produced in association with Infosys Cobalt.

Building the Necessary Skills for Digital Transformation

Like many banks, National Australia Bank (NAB) decided to outsource a large part of its operations in the 1990s. “We pushed all our operations and a large part of our development capability out to third parties with the intent of lowering costs and making our operations far more process driven,” says Steve Day, the chief technology officer of enterprise technology at National Australia Bank.Unfortunately, achieving these goals had an unintended consequence. “We froze our operations in time,” says Day. “If you roll forward to 2018, we realized that we were still operating like we're in the 1990s. We were very waterfall driven. Our systems were highly processed driven, but in a very manual way, and it took us a very long time to roll out new products and services that our customers really needed.”Meanwhile, young financial services companies were coming to market with innovative products and services and NAB was finding it difficult to compete. “Many customers today are expecting an Amazon experience, a Google experience, a Meta experience, but we were still operating in the 1990s,” says Day. “We stood back, and we looked at it, and we decided that our entire culture needed to change.”What ensued was nothing less than an internal transformation. “Our original teams didn't have a lot of tech skills, so to tell them that they were going to have to take on all of this technical accountability, an operational task that had previously been handed to our outsourcers, was daunting,” says Day.Day and his team rolled out a number of initiatives to instill confidence across the organization and train people in the necessary technical skills. “We built confidence through education, through a lot of cultural work, a lot of explaining the strategy, a lot of explaining to people what good looked like in 2020, and how we were going to get to that place,” says Day.This episode of Business Lab is produced in association with Infosys Cobalt.

Like many banks, National Australia Bank (NAB) decided to outsource a large part of its operations in the 1990s. “We pushed all our operations and a large part of our development capability out to third parties with the intent of lowering costs and making our operations far more process driven,” says Steve Day, the chief technology officer of enterprise technology at National Australia Bank.Unfortunately, achieving these goals had an unintended consequence. “We froze our operations in time,” says Day. “If you roll forward to 2018, we realized that we were still operating like we're in the 1990s. We were very waterfall driven. Our systems were highly processed driven, but in a very manual way, and it took us a very long time to roll out new products and services that our customers really needed.”Meanwhile, young financial services companies were coming to market with innovative products and services and NAB was finding it difficult to compete. “Many customers today are expecting an Amazon experience, a Google experience, a Meta experience, but we were still operating in the 1990s,” says Day. “We stood back, and we looked at it, and we decided that our entire culture needed to change.”What ensued was nothing less than an internal transformation. “Our original teams didn't have a lot of tech skills, so to tell them that they were going to have to take on all of this technical accountability, an operational task that had previously been handed to our outsourcers, was daunting,” says Day.Day and his team rolled out a number of initiatives to instill confidence across the organization and train people in the necessary technical skills. “We built confidence through education, through a lot of cultural work, a lot of explaining the strategy, a lot of explaining to people what good looked like in 2020, and how we were going to get to that place,” says Day.This episode of Business Lab is produced in association with Infosys Cobalt.

Embracing Culture Change on the Path to Digital Transformation 

The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.

Please move on from the cyber security issues.

Too much cyber security

Business Lab

Marissa Mayer

[Sponsored] From 1999 to 2012, Marissa Mayer was one of the most public faces at Google, where she helped to build the company’s core search and advertising platforms. From 2012 to 2017 she steered Yahoo! through its final years as an independent business. In other words, she’s spent a long time at the center of the Silicon Valley whirlwind. In this special episode, Business Lab host Elizabeth Bramson-Boudreau asks Mayer how conditions for women technology leaders have changed during her career. The conversation quickly turns to the thinking behind Mayer's 2013 decision to put an end to Yahoo's fairly permissive policy around working from home and how she dealt with the blowback from that decision on social media and the technology press. Mayer sys that if a leader is trying to foster a stronger culture inside their company, they can’t worry too much about what everyone outside the company is saying about them.Mayer goes on to speak about her new company, Lumi Labs, where she says engineers are looking for everyday consumer applications for the latest artificial intelligence techniques. And ultimately the conversation returns to the question of how technology companies can move closer to gender parity, and why the drive to recruit more women into technical roles has to come from the very top.This episode is sponsored by (ISC)2. With more than 140,000 global members, (ISC)2 is the world's largest non-profit membership association of certified cybersecurity professionals. It offers a portfolio of credentials that are part of a holistic programmatic approach to security.

[Sponsored] From 1999 to 2012, Marissa Mayer was one of the most public faces at Google, where she helped to build the company’s core search and advertising platforms. From 2012 to 2017 she steered Yahoo! through its final years as an independent business. In other words, she’s spent a long time at the center of the Silicon Valley whirlwind. In this special episode, Business Lab host Elizabeth Bramson-Boudreau asks Mayer how conditions for women technology leaders have changed during her career. The conversation quickly turns to the thinking behind Mayer's 2013 decision to put an end to Yahoo's fairly permissive policy around working from home and how she dealt with the blowback from that decision on social media and the technology press. Mayer sys that if a leader is trying to foster a stronger culture inside their company, they can’t worry too much about what everyone outside the company is saying about them.Mayer goes on to speak about her new company, Lumi Labs, where she says engineers are looking for everyday consumer applications for the latest artificial intelligence techniques. And ultimately the conversation returns to the question of how technology companies can move closer to gender parity, and why the drive to recruit more women into technical roles has to come from the very top.This episode is sponsored by (ISC)2. With more than 140,000 global members, (ISC)2 is the world's largest non-profit membership association of certified cybersecurity professionals. It offers a portfolio of credentials that are part of a holistic programmatic approach to security.

Marissa Mayer on the Rise of Women Technology Leaders

[Sponsored] As technology rapidly develops, the number of security and privacy concerns will only continue to grow. In this episode, we look at how companies can build cybersecurity into their business strategies—instead of scrambling to respond when a breach happens.Even with danger lurking around the corner, today’s guest, cybersecurity expert Ann Cavoukian, argues that companies are turning a blind eye to security and privacy issues until it is too late. Cavoukian is the executive director of the Global Privacy and Security by Design Centre, as well as a senior fellow of the Ted Rogers Leadership Centre at Ryerson University. She’s worked closely with the government in Canada as well as private companies on the best way to defend against security attacks.Cavoukian also says that privacy is vital to our society and an indispensable form of freedom, and that developments such as facial recognition technology are among the most egregious breaches of that freedom.Business Lab is hosted by Laura Ruma, director of insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music is by Merlean, from Epidemic Sound. Show notes and linksAnn Cavoukian, Ryerson UniversityGlobal Privacy and Security by Design“Microsoft presents Dr. Ann Cavoukian on privacy and your business,” YouTube“Dr Ann Cavoukian – Privacy By Design,” YouTube“Will Privacy First Be The New Normal? An Interview With Privacy Guru, Dr. Ann Cavoukian,” by Hessie Jones, Forbes“Dr. Ann Cavoukian: Why Big Business Should Proactively Build for Privacy,” by Hessie Jones, Forbes

[Sponsored] As technology rapidly develops, the number of security and privacy concerns will only continue to grow. In this episode, we look at how companies can build cybersecurity into their business strategies—instead of scrambling to respond when a breach happens.Even with danger lurking around the corner, today’s guest, cybersecurity expert Ann Cavoukian, argues that companies are turning a blind eye to security and privacy issues until it is too late. Cavoukian is the executive director of the Global Privacy and Security by Design Centre, as well as a senior fellow of the Ted Rogers Leadership Centre at Ryerson University. She’s worked closely with the government in Canada as well as private companies on the best way to defend against security attacks.Cavoukian also says that privacy is vital to our society and an indispensable form of freedom, and that developments such as facial recognition technology are among the most egregious breaches of that freedom.Business Lab is hosted by Laura Ruma, director of insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music is by Merlean, from Epidemic Sound. Show notes and links<a href="https://www.ryerson.ca/pbdce/about/ann-cavoukian/" rel="nofollow" target="_blank">Ann Cavoukian</a>, Ryerson University<a href="https://gpsbydesign.org/" rel="nofollow" target="_blank">Global Privacy and Security by Design</a><a href="https://www.youtube.com/watch?v=vYzDn8Ws4as" rel="nofollow" target="_blank">“Microsoft presents Dr. Ann Cavoukian on privacy and your business,”</a> YouTube<a href="https://www.youtube.com/watch?v=x5qf8nIPHLE" rel="nofollow" target="_blank">“Dr Ann Cavoukian – Privacy By Design,”</a> YouTube<a href="https://www.forbes.com/sites/cognitiveworld/2018/08/13/will-privacy-first-be-the-new-normal-an-interview-with-privacy-guru-ann-cavoukian/#1c171fd225dc" rel="nofollow" target="_blank">“Will Privacy First Be The New Normal? An Interview With Privacy Guru, Dr. Ann Cavoukian,”</a> by Hessie Jones, Forbes<a href="https://www.forbes.com/sites/cognitiveworld/2018/08/17/ann-cavoukian-why-big-business-should-proactively-build-for-privacy/#43a72f6f2e3d" rel="nofollow" target="_blank">“Dr. Ann Cavoukian: Why Big Business Should Proactively Build for Privacy,”</a> by Hessie Jones, Forbes

Leading With a Security-First Mentality

Chris Wysopal

[Sponsored] In this episode: How the development of cybersecurity arose and how that history created a world rife with invasions. Chris Wysopal, CTO and cofounder of Veracode, sat in the first row for the advent of cyber defense. In fact, as the Vulnerability Researcher at the seminal hacker think tank the L0pht, he has worked for decades to demand more secure technology from influential tech companies.In this episode Wysopal shares his work in the early years of cybersecurity, including when he testified in front of the 1998 Senate on computer security. At that time, he urged the adoption of regulations on large companies like Microsoft in order to enforce accountability and the development of thoughtful,safer code that protects consumer privacy. These initial concerns have only grown, as there is still little enforcement against code and firmware that allows for breaches.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Collective Next. Music by Merlean, from Epidemic Sound.

[Sponsored] In this episode: How the development of cybersecurity arose and how that history created a world rife with invasions. Chris Wysopal, CTO and cofounder of Veracode, sat in the first row for the advent of cyber defense. In fact, as the Vulnerability Researcher at the seminal hacker think tank the L0pht, he has worked for decades to demand more secure technology from influential tech companies.In this episode Wysopal shares his work in the early years of cybersecurity, including when he testified in front of the 1998 Senate on computer security. At that time, he urged the adoption of regulations on large companies like Microsoft in order to enforce accountability and the development of thoughtful,safer code that protects consumer privacy. These initial concerns have only grown, as there is still little enforcement against code and firmware that allows for breaches.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Collective Next. Music by Merlean, from Epidemic Sound.

The Evolution of Cybersecurity: Veracode's Chris Wysopal

[Sponsored] As the new year (and new decade) begins, one thing is certain: cybersecurity will continue to have an increasing impact on business, for better or worse. In this episode, we hear from Stephanie Balaouras, a cybersecurity expert who has spoken to thousands of customers over her 15 years at Forrester Research. She is the vice president and group director of security and risk research, as well as infrastructure and operations research.Balaouras makes the case that all businesses should have a chief information security officer, or CISO, as the world of cyberthreats becomes more intricate and perilous. "Even companies that have a CISO should take a hard look at how high in the organization they report," Balaouras says. "Do they have the right budget? Do they have enough staff? Have you given them the right span of control?"Balaouras also reviews some of the biggest cybersecurity trends in 2019 and makes predictions for 2020.Business Lab is hosted by Laurel Ruma, director of Insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music by Merlean, from Epidemic Sound.From the sponsorCybersecurity isn’t only about stopping the threats you see, it’s about stopping the ones you can’t see. That’s why Microsoft Security employs over 3,500 cybercrime experts, and uses AI to help anticipate, identify and eliminate threats. So you can focus on growing your business, and Microsoft Security can focus on protecting it. Learn more at //Microsoft.com/Cybersecurity.https://www.forrester.com/Stephanie-Balaourashttps://go.forrester.com/blogs/category/cybersecurity/https://go.forrester.com/blogs/a-cisos-guide-to-leading-change/https://www.forrester.com/report/The+Biggest+Trends+Shaping+Enterprise+Risk+Management+In+2020/-/E-RES148895https://www.youtube.com/watch?v=MNYcRa1JWuA

[Sponsored] As the new year (and new decade) begins, one thing is certain: cybersecurity will continue to have an increasing impact on business, for better or worse. In this episode, we hear from Stephanie Balaouras, a cybersecurity expert who has spoken to thousands of customers over her 15 years at Forrester Research. She is the vice president and group director of security and risk research, as well as infrastructure and operations research.Balaouras makes the case that all businesses should have a chief information security officer, or CISO, as the world of cyberthreats becomes more intricate and perilous. "Even companies that have a CISO should take a hard look at how high in the organization they report," Balaouras says. "Do they have the right budget? Do they have enough staff? Have you given them the right span of control?"Balaouras also reviews some of the biggest cybersecurity trends in 2019 and makes predictions for 2020.Business Lab is hosted by Laurel Ruma, director of Insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music by Merlean, from Epidemic Sound.From the sponsorCybersecurity isn’t only about stopping the threats you see, it’s about stopping the ones you can’t see. That’s why Microsoft Security employs over 3,500 cybercrime experts, and uses AI to help anticipate, identify and eliminate threats. So you can focus on growing your business, and Microsoft Security can focus on protecting it. Learn more at <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2f%2f%2fMicrosoft.com%2fCybersecurity.&amp;c=E,1,BO10QG64cljpM7ztZ5po3Bs_8ppYn1YY3IW4QFNmyfj7Wbw2FLMKhw0dKkUF_sDE__sxYo4ErsDdNRi45h7cT9Ub8yGwG9pelVp4CeFcICw2t22-PQ,,&amp;typo=1" rel="nofollow" target="_blank">//Microsoft.com/Cybersecurity</a>.<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.forrester.com%2fStephanie-Balaouras&amp;c=E,1,g-AnNzkmr5L_BrU7KV-1d40HAZmc9pc13vC1-oVHiSYimF_G1l-NRUM09GNUJOuWBJVdOpSJNMJnFfjc4X5uiud4dcukVHXfZ8N5x1wELa1a9HKeArb62cYGCko,&amp;typo=1" rel="nofollow" target="_blank">https://www.forrester.com/Stephanie-Balaouras</a><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fgo.forrester.com%2fblogs%2fcategory%2fcybersecurity%2f&amp;c=E,1,7wdsyx0M_en6flbaS8P8puc2VrFXpDMoQAtxTCGbkla6VUgNavaV0X_FuLdmgrZCl32QJL2En-kyjd4u9ABkrnBvvPXiWqQORccqc7Al&amp;typo=1" rel="nofollow" target="_blank">https://go.forrester.com/blogs/category/cybersecurity/</a><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fgo.forrester.com%2fblogs%2fa-cisos-guide-to-leading-change%2f&amp;c=E,1,UY0y-P4pjbNxIwav2Wt5IKLgbPYyZVjO-cGbkQM6qIkoHMA-D283wcF-C7Zq2CL2hKfhSUn-13MkyMyh9-hdpsjdccJL6OSvO3pz7uDbeqVO2v80Rl7BqvYlQg,,&amp;typo=1" rel="nofollow" target="_blank">https://go.forrester.com/blogs/a-cisos-guide-to-leading-change/</a><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.forrester.com%2freport%2fThe%2bBiggest%2bTrends%2bShaping%2bEnterprise%2bRisk%2bManagement%2bIn%2b2020%2f-%2fE-RES148895&amp;c=E,1,9flaXicHLFn-FhVE8UWx0qWTlmsNZRowInllETAxEoJT7PPmA3379bNL--nF8LjnJPRAFmrEU1oQYFwkCXj5DRpEyDoBmv-ZWSIiiKEXCu3ePK1nc9U-lRhwIQzB&amp;typo=1" rel="nofollow" target="_blank">https://www.forrester.com/report/The+Biggest+Trends+Shaping+Enterprise+Risk+Management+In+2020/-/E-RES148895</a><a href="https://www.youtube.com/watch?v=MNYcRa1JWuA" rel="nofollow" target="_blank">https://www.youtube.com/watch?v=MNYcRa1JWuA</a>

Cybersecurity in 2020: The rise of the CISO

[Sponsored] In this episode, we look at the need to secure the internet of things, physical workspaces, and the products companies make. From planes to children’s toys to oil rigs, more connected devices are vulnerable to attack than ever before.Ken Munro is an internet-of things security researcher, penetration tester, and writer with two decades of experience in the security industry. He is also the founder of security services company Pen Test Partners.Munro helps expose the vulnerabilities in items we use every day, and he discusses some of the most important skills that cybersecurity experts can have, why companies are at risk for physical security breaches, and something he calls “supersystemic flaws.” Business Lab is hosted by Laurel Ruma, director of Insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music is by Merlean, from Epidemic Sound.Ken Munro, on TwitterKen Munro, Pen Test Partners“Kids Tracker Watches: CloudPets, exploiting athletes and hijacking reality TV,” Pen Test Partners Security Blog“Think you’ve had a breach? Top 5 things to do,” Pen Test Partners Security Blog “Internet of Things Security,” a TEDx presentation by Ken Munro

[Sponsored] In this episode, we look at the need to secure the internet of things, physical workspaces, and the products companies make. From planes to children’s toys to oil rigs, more connected devices are vulnerable to attack than ever before.Ken Munro is an internet-of things security researcher, penetration tester, and writer with two decades of experience in the security industry. He is also the founder of security services company Pen Test Partners.Munro helps expose the vulnerabilities in items we use every day, and he discusses some of the most important skills that cybersecurity experts can have, why companies are at risk for physical security breaches, and something he calls “supersystemic flaws.” Business Lab is hosted by Laurel Ruma, director of Insights, the custom publishing division of MIT Technology Review. The show is a production of MIT Technology Review, with production help from Collective Next. Music is by Merlean, from Epidemic Sound. <a href="https://twitter.com/TheKenMunroShow" rel="nofollow" target="_blank">Ken Munro</a>, on Twitter<a href="https://www.pentestpartners.com/consultant/ken-munro/" rel="nofollow" target="_blank">Ken Munro</a>, Pen Test Partners<a href="https://www.pentestpartners.com/security-blog/kids-tracker-watches-cloudpets-exploiting-athletes-and-hijacking-reality-tv/" rel="nofollow" target="_blank">“Kids Tracker Watches: CloudPets, exploiting athletes and hijacking reality TV,”</a> Pen Test Partners Security Blog<a href="https://www.pentestpartners.com/security-blog/think-youve-had-a-breach-top-5-things-to-do/" rel="nofollow" target="_blank">“Think you’ve had a breach? Top 5 things to do,”</a> Pen Test Partners Security Blog <a href="https://www.ted.com/talks/ken_munro_internet_of_things_security" rel="nofollow" target="_blank">“Internet of Things Security,”</a> a TEDx presentation by Ken Munro

Securing the Internet of Things and Your Workplace

Keren Elazari

[Sponsored] The development of cyber security is interwoven with the evolution of the hacker community. Keren Elazari, cyber security analyst and senior researcher at the Tel Aviv University Interdisciplinary Cyber Research Center, educated the world in her 2014 TED talk on the importance of cultivating friendly hackers for the protection of the internet. Today, she researches the most pressing cyber security threats, and how to prevent these breaches.In this episode, Elazari shares her story of becoming a hacker as a young woman in Israel and speaks of the empowerment she gained through becoming an important player in the global community of hackers. She explains how businesses, organizations, and governments now collaborate with helpful hackers by creating bug bounty programs and other initiatives. Elazari explains tips for what companies should be looking for in way of cyber threats.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Katherine Gorman, with editorial help from Emily Townsend and Mindy Blodgett. Music by Merlean, from Epidemic Sound.

[Sponsored] The development of cyber security is interwoven with the evolution of the hacker community. Keren Elazari, cyber security analyst and senior researcher at the Tel Aviv University Interdisciplinary Cyber Research Center, educated the world in her 2014 TED talk on the importance of cultivating friendly hackers for the protection of the internet. Today, she researches the most pressing cyber security threats, and how to prevent these breaches.In this episode, Elazari shares her story of becoming a hacker as a young woman in Israel and speaks of the empowerment she gained through becoming an important player in the global community of hackers. She explains how businesses, organizations, and governments now collaborate with helpful hackers by creating bug bounty programs and other initiatives. Elazari explains tips for what companies should be looking for in way of cyber threats.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Katherine Gorman, with editorial help from Emily Townsend and Mindy Blodgett. Music by Merlean, from Epidemic Sound.

The Importance of Hackers: Analyst Keren Elazari

Martin Giles

[Sponsored] The rise in ransomware incidents; hacking attacks and data breaches have become a scary reality for organizations and individuals worldwide. Increasingly, the issue of cyber security and what organizations need to do to better protect their people and their systems now sit at the top of the priority list for business leaders.In this episode, Martin Giles, the San Francisco Bureau Chief of MIT Technology Review, shares his view that the widespread dangers of a cyber attack have become a guarantee for organizations in all sectors and regions. Giles describes how cyber attackers are most likely to penetrate a company’s defenses, including through cloud storage, cloud services and even hardware. He discusses some of the most striking trends in cyber security strategies, including the “death of the perimeter” —how the type of robust firewalls and strong anti-virus programs that were keeping companies safe, no longer work. Giles shows how business leaders can focus on effective cyber hygiene and cyber health to help protect both organizations and society as a whole. Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Collective Next with editorial help from Emily Townsend and Mindy Blodgett. Music by Merlean, from Epidemic Sound.

[Sponsored] The rise in ransomware incidents; hacking attacks and data breaches have become a scary reality for organizations and individuals worldwide. Increasingly, the issue of cyber security and what organizations need to do to better protect their people and their systems now sit at the top of the priority list for business leaders.In this episode, Martin Giles, the San Francisco Bureau Chief of MIT Technology Review, shares his view that the widespread dangers of a cyber attack have become a guarantee for organizations in all sectors and regions. Giles describes how cyber attackers are most likely to penetrate a company’s defenses, including through cloud storage, cloud services and even hardware. He discusses some of the most striking trends in cyber security strategies, including the “death of the perimeter” —how the type of robust firewalls and strong anti-virus programs that were keeping companies safe, no longer work. Giles shows how business leaders can focus on effective cyber hygiene and cyber health to help protect both organizations and society as a whole. Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Collective Next with editorial help from Emily Townsend and Mindy Blodgett. Music by Merlean, from Epidemic Sound.

The Fundamentals Behind Hacking: MIT Technology Review’s Martin Giles

Bill Gates

[Sponsored] In this episode: Microsoft co-founder and former CEO Bill Gates talks with Gideon Lichfield, MIT Technology Review’s Editor-in-Chief, about the magazine’s new list of 10 Breakthrough Technologies, which Gates curated.The magazine has been publishing its list of 10 Breakthrough Technologies (formerly 10 Emerging Technologies) annually since 2001 as a way to highlight the recent advances that could have the biggest impact in the near future. Usually the magazine’s expert editors and reporters put together the list, but this year we invited a special guest curator, Bill Gates, to share his own perspective on which emerging technologies could make the biggest difference for the largest number of people.Gates stepped aside as CEO of Microsoft in 2000 to focus, in part, on running the Bill and Melinda Gates Foundation. With more than $50 billion in assets, the foundation supports programs to address global problems like poverty child mortality, the spread of infectious disease, and limited access to healthcare and education.Befitting his practical outlook, Gates chose a few seemingly low-tech items for the list, such as better sanitation for cities without sewer systems and materials for sucking carbon dioxide out of the atmosphere. But he also included recognizably high-tech items like more dexterous robots, more conversational robots, and advanced fission reactor designs.Technology Review’s editor-in-chief, Gideon Lichfield, interviewed Gates at his Seattle office.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. The Bill Gates interview was produced by Daniel Lovering. Music by Merlean, from Epidemic Sound.

[Sponsored] In this episode: Microsoft co-founder and former CEO Bill Gates talks with Gideon Lichfield, MIT Technology Review’s Editor-in-Chief, about the magazine’s new list of 10 Breakthrough Technologies, which Gates curated.The magazine has been publishing its list of 10 Breakthrough Technologies (formerly 10 Emerging Technologies) annually since 2001 as a way to highlight the recent advances that could have the biggest impact in the near future. Usually the magazine’s expert editors and reporters put together the list, but this year we invited a special guest curator, Bill Gates, to share his own perspective on which emerging technologies could make the biggest difference for the largest number of people.Gates stepped aside as CEO of Microsoft in 2000 to focus, in part, on running the Bill and Melinda Gates Foundation. With more than $50 billion in assets, the foundation supports programs to address global problems like poverty child mortality, the spread of infectious disease, and limited access to healthcare and education.Befitting his practical outlook, Gates chose a few seemingly low-tech items for the list, such as better sanitation for cities without sewer systems and materials for sucking carbon dioxide out of the atmosphere. But he also included recognizably high-tech items like more dexterous robots, more conversational robots, and advanced fission reactor designs.Technology Review’s editor-in-chief, Gideon Lichfield, interviewed Gates at his Seattle office.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. The Bill Gates interview was produced by Daniel Lovering. Music by Merlean, from Epidemic Sound.

10 Breakthrough Technologies with Bill Gates

Gabi Zijderveld

[Sponsored] In this episode: Emotion-tracking AI is starting to help machines recognize our moods. Are we ready?Personal assistants like Siri, Alexa, Cortana, or Google Home can parse our spoken words and (sometimes) respond appropriately, but they can’t gauge how we’re feeling—in part because they can’t see our faces. But in the emerging field of “emotion-tracking AI,” companies are studying the facial expressions captured by our devices’ cameras to allow software of all kinds become more responsive to our moods and cognitive states.At Affectiva, a Boston startup founded by MIT Media Lab researchers Rosalind Picard and Rana El Kaliouby, programmers have trained machine learning algorithms to recognize our facial cues and determine whether we’re enjoying a video or getting drowsy behind the wheel. Gabi Zijderveld, Affectiva’s chief marketing officer and head of product strategy, tells Business Lab that such software can streamline marketing, protect drivers, and ultimately make all our interactions with technology deeper and more rewarding. But to guard against the potential for misuse, she says, Affectiva is also lobbying for industry-wide standards to make emotion-tracking systems opt-in and consensual.Business Lab listeners are invited to apply to join the MIT Technology Review Global Panel, our exclusive forum of thought leaders, innovators, and executives. As a member of the global panel you can examine today’s tech trends, see survey and study results, have your say and join your peers at business gatherings worldwide. TextBusiness Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. Music by Merlean, from Epidemic Sound.

[Sponsored] In this episode: Emotion-tracking AI is starting to help machines recognize our moods. Are we ready?Personal assistants like Siri, Alexa, Cortana, or Google Home can parse our spoken words and (sometimes) respond appropriately, but they can’t gauge how we’re feeling—in part because they can’t see our faces. But in the emerging field of “emotion-tracking AI,” companies are studying the facial expressions captured by our devices’ cameras to allow software of all kinds become more responsive to our moods and cognitive states.At Affectiva, a Boston startup founded by MIT Media Lab researchers Rosalind Picard and Rana El Kaliouby, programmers have trained machine learning algorithms to recognize our facial cues and determine whether we’re enjoying a video or getting drowsy behind the wheel. Gabi Zijderveld, Affectiva’s chief marketing officer and head of product strategy, tells Business Lab that such software can streamline marketing, protect drivers, and ultimately make all our interactions with technology deeper and more rewarding. But to guard against the potential for misuse, she says, Affectiva is also lobbying for industry-wide standards to make emotion-tracking systems opt-in and consensual.Business Lab listeners are invited to apply to join the MIT Technology Review Global Panel, our exclusive forum of thought leaders, innovators, and executives. As a member of the global panel you can examine today’s tech trends, see survey and study results, have your say and join your peers at business gatherings worldwide. TextBusiness Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. Music by Merlean, from Epidemic Sound.

When Our Devices Can Read Our Emotions: Affectiva’s Gabi Zijderveld

Sophie Vandebroek

[Sponsored] In this episode: Why there will never be another “AI winter,” and what IBM and MIT are doing together to ensure that. More times than almost any other field of innovation, artificial intelligence has weathered recurring cycles of overinflated hope, followed by disappointment, pessimism, and funding cutbacks. But Sophie Vandebroek, IBM’s vice president of emerging technology partnerships, thinks the AI winters are truly a thing of the past, thanks to the huge amounts of computing power and data now available to train neural networks.In this episode Vandebroek shares examples of real-world applications enabled by this shift, from image recognition to chatbots. And she describes the mission of the new MIT-IBM Watson AI Lab, a $240 million, 10-year collaboration between IBM researchers and MIT faculty and students to focus on the core advances that will make AI more useful and reliable across industries from healthcare to finance to security.This episode is brought to you by Darktrace, the world leader in AI technology for cyber defense. Darktrace is headquartered in San Francisco and Cambridge, UK, and has nearly 2,500 customers around the world who use its software to detect and respond to cyber threats to their businesses, users, and devices. Darktrace has built innovative machine learning technology can spot unusual activity using an approach modeled on the human immune system. In the second half of the show, Darktrace CEO Nicole Eagan explains how Darktrace’s technology works and why companies need to bring new defenses to today’s cyber arms race.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. Music by Merlean, from Epidemic Sound.

[Sponsored] In this episode: Why there will never be another “AI winter,” and what IBM and MIT are doing together to ensure that. More times than almost any other field of innovation, artificial intelligence has weathered recurring cycles of overinflated hope, followed by disappointment, pessimism, and funding cutbacks. But Sophie Vandebroek, IBM’s vice president of emerging technology partnerships, thinks the AI winters are truly a thing of the past, thanks to the huge amounts of computing power and data now available to train neural networks.In this episode Vandebroek shares examples of real-world applications enabled by this shift, from image recognition to chatbots. And she describes the mission of the new MIT-IBM Watson AI Lab, a $240 million, 10-year collaboration between IBM researchers and MIT faculty and students to focus on the core advances that will make AI more useful and reliable across industries from healthcare to finance to security.This episode is brought to you by Darktrace, the world leader in AI technology for cyber defense. Darktrace is headquartered in San Francisco and Cambridge, UK, and has nearly 2,500 customers around the world who use its software to detect and respond to cyber threats to their businesses, users, and devices. Darktrace has built innovative machine learning technology can spot unusual activity using an approach modeled on the human immune system. In the second half of the show, Darktrace CEO Nicole Eagan explains how Darktrace’s technology works and why companies need to bring new defenses to today’s cyber arms race.Business Lab is hosted by Elizabeth Bramson-Boudreau, the CEO and publisher of MIT Technology Review. The show is produced by Wade Roush, with editorial help from Mindy Blodgett. Music by Merlean, from Epidemic Sound.

AI Is Real Now: IBM’s Sophie Vandebroek

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