Rather than being a black-or-white question, the gap between safe and strong tends to be a sliding scale as only caution can build safety and only risk can result in strength. Lee looks at this balancing conundrum in the context of creating change. KEY TAKEAWAYS  Initially, you may want your people to be safe so they can confidently try repeatedly and possibly fail more comfortably. Do you provide answers, templates, and constant guidance for your people, or are you allowing them to fail and learn? We are aiming for an unsafe, strength-building formula with the ability to learn, judge and mitigate risk.  BEST MOMENTS ‘Ultimately you want them to be strong, you want them to learn for themselves, you want them to stretch that comfort zone.’  ‘You increase the level of risk, but you also increase the level of strength of the person.’ ‘How much are we willing to push the boundaries on our current comfort levels to try new things, but do it in a way that’s helping us get to where we want to get to.’ VALUABLE RESOURCES Business Problems Solved Podcast CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  This show was brought to you by Progressive Media

Rather than being a black-or-white question, the gap between safe and strong tends to be a sliding scale as only caution can build safety and only risk can result in strength. Lee looks at this balancing conundrum in the context of creating change. KEY TAKEAWAYS <ul> <li>Initially, you may want your people to be safe so they can confidently try repeatedly and possibly fail more comfortably.</li> <li>Do you provide answers, templates, and constant guidance for your people, or are you allowing them to fail and learn?</li> <li>We are aiming for an unsafe, strength-building formula with the ability to learn, judge and mitigate risk.</li> </ul> BEST MOMENTS ‘Ultimately you want them to be strong, you want them to learn for themselves, you want them to stretch that comfort zone.’ ‘You increase the level of risk, but you also increase the level of strength of the person.’ ‘How much are we willing to push the boundaries on our current comfort levels to try new things, but do it in a way that’s helping us get to where we want to get to.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Do You Want to Be Safe or Strong?

In this episode of Business Problems Solved, host Lee Horton draws an unexpected analogy between change management and sun cream. He reflects on his recent family holiday and compares the role of change management in protecting individuals from the harmful effects of change to the function of sun cream in shielding people from the sun. Lee emphasises the importance of recognising that change affects individuals differently and that different levels of support and communication may be necessary. He encourages listeners to approach change management with a personalised and adaptable approach, just as one would choose the appropriate sun cream factor for different individuals. Overall, this episode offers a unique perspective on change management and provides practical insights for successfully navigating organisational change. KEY TAKEAWAYS  Change management and sun cream are similar in that they both act as barriers between something (change or the sun) and people. Change management is there to protect individuals from the harmful effects of change, just as sun cream protects individuals from the harmful effects of the sun. Just as different people have different tolerances to the sun, different people respond differently to change. Change management should take into account the individual needs and responses of people involved in the change process. Change management, like sun cream, should be applied regularly and with the end goal in mind. It should not be a one-time event, but an ongoing process that considers the different factors and variables at play. People who may appear resistant to change may simply need a different level of support or communication. Just as some people need a higher factor sun cream, some individuals may require more frequent or tailored communication to help them navigate the change process. It is important to treat change management as a positive and necessary aspect of implementing change, rather than a negative barrier. Just as sun cream protects and enhances the tanning process, change management helps individuals and teams transition successfully to their desired state.  BEST MOMENTS"Change management is often seen as a barrier between the change and or the solution and people.""Change management is there to protect you from the harmful effects that change can have.""Often people don't fear change, they fear being changed.""Change management is like sun cream. It needs to be applied regularly, but with the goal in mind.""Just remember everybody that is on your program, that is a person, and that person may need a different level of support, a different level of protection, a different level of a barrier between them and the actual change itself." VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

In this episode of Business Problems Solved, host Lee Horton draws an unexpected analogy between change management and sun cream. He reflects on his recent family holiday and compares the role of change management in protecting individuals from the harmful effects of change to the function of sun cream in shielding people from the sun. Lee emphasises the importance of recognising that change affects individuals differently and that different levels of support and communication may be necessary. He encourages listeners to approach change management with a personalised and adaptable approach, just as one would choose the appropriate sun cream factor for different individuals. Overall, this episode offers a unique perspective on change management and provides practical insights for successfully navigating organisational change. KEY TAKEAWAYS <ul> <li>Change management and sun cream are similar in that they both act as barriers between something (change or the sun) and people. Change management is there to protect individuals from the harmful effects of change, just as sun cream protects individuals from the harmful effects of the sun.</li> <li>Just as different people have different tolerances to the sun, different people respond differently to change. Change management should take into account the individual needs and responses of people involved in the change process.</li> <li>Change management, like sun cream, should be applied regularly and with the end goal in mind. It should not be a one-time event, but an ongoing process that considers the different factors and variables at play.</li> <li>People who may appear resistant to change may simply need a different level of support or communication. Just as some people need a higher factor sun cream, some individuals may require more frequent or tailored communication to help them navigate the change process.</li> <li>It is important to treat change management as a positive and necessary aspect of implementing change, rather than a negative barrier. Just as sun cream protects and enhances the tanning process, change management helps individuals and teams transition successfully to their desired state.</li> </ul> BEST MOMENTS "Change management is often seen as a barrier between the change and or the solution and people." "Change management is there to protect you from the harmful effects that change can have." "Often people don't fear change, they fear being changed." "Change management is like sun cream. It needs to be applied regularly, but with the goal in mind." "Just remember everybody that is on your program, that is a person, and that person may need a different level of support, a different level of protection, a different level of a barrier between them and the actual change itself." VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Change Management and Sun Cream: Surprising Similarities

When applying change in various organisations Lee has found resistance a common problem. In this episode, he identifies the key reasons why it is so often encountered and how you can circumvent them.   KEY TAKEAWAYS  We need to share what we are thinking clearly with everyone when we explain the reasons for change. If people do not understand the rationale behind the decisions it is easy for them to discard or ignore them.  Change brings uncertainty. People worry about what change will mean to them specifically. A perceived lack of leadership support will be interpreted as disapproval of the changes and will make staff consider them unimportant.  People fear that changes will remove their control.  Previous unsuccessful change efforts can create resistance.  Lack of incentive. People need to see a benefit for the increased work.   BEST MOMENTS‘I think this is the biggest thing, a lack of communication.’’Actively listening to concerns and addressing them transparently and applying regular updates and opportunities for people to ask questions and provide feedback is key.’‘A lack of visible leadership can undermine the change effort and lead to resistance.’ ‘Highlight lessons learned and emphasise the steps taken to ensure its success.’ VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

When applying change in various organisations Lee has found resistance a common problem. In this episode, he identifies the key reasons why it is so often encountered and how you can circumvent them.   KEY TAKEAWAYS <ul> <li>We need to share what we are thinking clearly with everyone when we explain the reasons for change. If people do not understand the rationale behind the decisions it is easy for them to discard or ignore them. </li> <li>Change brings uncertainty. People worry about what change will mean to them specifically.</li> <li>A perceived lack of leadership support will be interpreted as disapproval of the changes and will make staff consider them unimportant. </li> <li>People fear that changes will remove their control. </li> <li>Previous unsuccessful change efforts can create resistance. </li> <li>Lack of incentive. People need to see a benefit for the increased work. </li> </ul> BEST MOMENTS ‘I think this is the biggest thing, a lack of communication.’ ’Actively listening to concerns and addressing them transparently and applying regular updates and opportunities for people to ask questions and provide feedback is key.’ ‘A lack of visible leadership can undermine the change effort and lead to resistance.’ ‘Highlight lessons learned and emphasise the steps taken to ensure its success.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The Main Reasons You Face Resistance To Change And How To Overcome Them

How do you create an ongoing strategy to facilitate change in the long term rather than just being reactive to current problems? Lee notes some key points to bear in mind when forming a  plan for others to follow to create change well into the future as well as right now. KEY TAKEAWAYS  Use technology to help to achieve your goals. Systemically find problems to solve by engaging your people, metrics and identifying targets. Create a new system, or adapt one that already exists. Know your organisation to fully visualise your goals. Identify what will keep you motivated.  BEST MOMENTS ‘You can either create something new or adapt and use something that already exists.’ ‘Do this by engaging with people, not sat by yourself in a room with a PowerPoint slide deck.’ ‘When the going gets tough, and it may get tough because we are dealing with people here, what are the things that are important to you that are going to keep you going every single day?’ ‘If you can brand it in a particular way that makes it memorable then that just makes it easier to differentiate it from everything else that’s happening within the organisation.’ VALUABLE RESOURCES Business Problems Solved Podcast CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  This show was brought to you by Progressive Media

How do you create an ongoing strategy to facilitate change in the long term rather than just being reactive to current problems? Lee notes some key points to bear in mind when forming a  plan for others to follow to create change well into the future as well as right now. KEY TAKEAWAYS <ul> <li>Use technology to help to achieve your goals.</li> <li>Systemically find problems to solve by engaging your people, metrics and identifying targets.</li> <li>Create a new system, or adapt one that already exists.</li> <li>Know your organisation to fully visualise your goals.</li> <li>Identify what will keep you motivated.</li> </ul> BEST MOMENTS ‘You can either create something new or adapt and use something that already exists.’ ‘Do this by engaging with people, not sat by yourself in a room with a PowerPoint slide deck.’ ‘When the going gets tough, and it may get tough because we are dealing with people here, what are the things that are important to you that are going to keep you going every single day?’ ‘If you can brand it in a particular way that makes it memorable then that just makes it easier to differentiate it from everything else that’s happening within the organisation.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Creating-an-Improvement-Strategy

Lee reflects on the past five years since his friend Chris’ passing as well as Chris’ three lessons that have been so intrinsic in leading change in that time, and his dive into those lessons that he has experienced since his loss.  KEY TAKEAWAYS  When you allow people to be themselves, we are all so vastly different. It’s our differences that make progress possible. Always be your authentic self. Make good friends.  Time is limited.  BEST MOMENTS‘All the way through school I was the kid who would go bright red and wouldn’t speak out in class.’‘It’s our differences and not our similarities that make what we do special.’‘With Chris’ 3 lessons I try to go deeper into those 3 lessons more and more often. Over the last 5 years I’m continuing to delve deeper.’ VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

Lee reflects on the past five years since his friend Chris’ passing as well as Chris’ three lessons that have been so intrinsic in leading change in that time, and his dive into those lessons that he has experienced since his loss.  KEY TAKEAWAYS <ul> <li>When you allow people to be themselves, we are all so vastly different. It’s our differences that make progress possible.</li> <li>Always be your authentic self.</li> <li>Make good friends. </li> <li>Time is limited.</li> </ul> BEST MOMENTS ‘All the way through school I was the kid who would go bright red and wouldn’t speak out in class.’ ‘It’s our differences and not our similarities that make what we do special.’ ‘With Chris’ 3 lessons I try to go deeper into those 3 lessons more and more often. Over the last 5 years I’m continuing to delve deeper.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

5 Years On And Chris’ 3 Lessons

Lee discusses how amongst change leaders when challenging people’s thinking to move closer to the goal,  your credibility can be much more important than your ability to influence.  KEY TAKEAWAYS  A challenge can be uncomfortable, but the important thing is your subject’s view of you and your credibility in their opinion.  It can often be easier to gain credibility as an external change person.  Build trust and credibility with the leaders that you are supporting.   BEST MOMENTS‘Imagine you are a lean coach and you are supporting a leader and you believe the leader can be better at leading people, improving the processes or whatever it is.’‘If you’re starting from a place where the person that you are supporting does not believe that you are credible or doesn’t believe that what it is that you are supporting them with is credible then it doesn’t matter about the ability of the quality in your challenge’‘How can you build that credibility rather than just relying upon your ability to challenge?’ VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

Lee discusses how amongst change leaders when challenging people’s thinking to move closer to the goal,  your credibility can be much more important than your ability to influence.  KEY TAKEAWAYS <ul> <li>A challenge can be uncomfortable, but the important thing is your subject’s view of you and your credibility in their opinion. </li> <li>It can often be easier to gain credibility as an external change person. </li> <li>Build trust and credibility with the leaders that you are supporting. </li> </ul> BEST MOMENTS ‘Imagine you are a lean coach and you are supporting a leader and you believe the leader can be better at leading people, improving the processes or whatever it is.’ ‘If you’re starting from a place where the person that you are supporting does not believe that you are credible or doesn’t believe that what it is that you are supporting them with is credible then it doesn’t matter about the ability of the quality in your challenge’ ‘How can you build that credibility rather than just relying upon your ability to challenge?’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Your Ability is Second to Your Capability in The Eyes of Whom You Help

The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage.  KEY TAKEAWAYS  If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation.  If someone feels that an environment is not safe to freely express themselves there will be a substantial ‘Think, Feel, Say’ gap. Remove the obstacles to free expression to act on things more quickly and achieve better resolutions.    BEST MOMENTS‘What people are thinking and feeling isn’t necessarily what they are saying when they are asked.’  ‘How many times have you had thoughts or feelings that you’ve not actually spoken?’‘People talk about trust a lot and I think when you have a high trust environment then the gap between what people feel and say is far, far reduced.’  VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage.  KEY TAKEAWAYS <ul> <li>If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation. </li> <li>If someone feels that an environment is not safe to freely express themselves there will be a substantial ‘Think, Feel, Say’ gap.</li> <li>Remove the obstacles to free expression to act on things more quickly and achieve better resolutions.  </li> </ul> BEST MOMENTS ‘What people are thinking and feeling isn’t necessarily what they are saying when they are asked.’  ‘How many times have you had thoughts or feelings that you’ve not actually spoken?’ ‘People talk about trust a lot and I think when you have a high trust environment then the gap between what people feel and say is far, far reduced.’  VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The Think Feel, Say, Do Gap

Steve Rames

In this episode of Business Problem Solved, Lee chats with Steve Rames, a global director of a Fortune 100 American corporate. Steve shares his journey from a YTS scheme to a corporate director, his passion for Lean, and the importance of honesty and hard work. Lee and Steve discuss Steve's journey from a production line to a global director, his experience with Lean and Six Sigma, and the importance of honesty and hard work in his career. They also discuss the challenges of leadership, the impact of COVID-19 on businesses, and the future of Lean. In addition, Steve shares some insights on his experience with plant closures and lean implementation, and the importance of connecting with people through humor. BEST MOMENTS  "Leadership is all about making other people successful."  "If you concentrate on what is within your sphere of influence, then your sphere influence grows." "A quarter of an hour without laughter is a quarter of an hour, Tyneside is a jolly place."  "I was just dropped into many, many troubling situations, which were a whole lot of fun and total adrenaline maximizing the comedy."  "Truth is the thing we've got to get truth from. The truth, from the guys on the tools, has got to be the same truth spoken in the boardroom, Alight, you're having different conversations, but they've got to be based on the same truth."      VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

In this episode of Business Problem Solved, Lee chats with Steve Rames, a global director of a Fortune 100 American corporate. Steve shares his journey from a YTS scheme to a corporate director, his passion for Lean, and the importance of honesty and hard work. Lee and Steve discuss Steve's journey from a production line to a global director, his experience with Lean and Six Sigma, and the importance of honesty and hard work in his career. They also discuss the challenges of leadership, the impact of COVID-19 on businesses, and the future of Lean. In addition, Steve shares some insights on his experience with plant closures and lean implementation, and the importance of connecting with people through humor. BEST MOMENTS <ul> <li>"Leadership is all about making other people successful." </li> <li>"If you concentrate on what is within your sphere of influence, then your sphere influence grows."</li> <li>"A quarter of an hour without laughter is a quarter of an hour, Tyneside is a jolly place." </li> <li>"I was just dropped into many, many troubling situations, which were a whole lot of fun and total adrenaline maximizing the comedy." </li> <li>"Truth is the thing we've got to get truth from. The truth, from the guys on the tools, has got to be the same truth spoken in the boardroom, Alight, you're having different conversations, but they've got to be based on the same truth."</li> </ul> VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Lean, Leadership, and Honest Hard Work with Steve Rames

One measure of a successful meeting can be the amount and share of vocal engagement experienced during the discussion. However, this is far from being an absolute requirement and there are exceptions as Lee explains in this episode.  KEY TAKEAWAYS  Sometimes people are fully engaged when they are thinking.  People often fill space vocally as this is often rewarded. Silence is necessary. Silence occurs when people are fully considering what they have heard and working on solutions. Encourage relevant silence.    BEST MOMENTS‘It’s not just about filling all of the spaces. Success in a meeting doesn’t have to be measured by output and voices because silence is also ok.’’One skill for a leader is not to break that silence.’‘The more comfortable we can all become with silence and getting lost in our thoughts, building on each other’s thoughts and sharing them openly and safely the better the solutions, answers and the resolutions.’  VALUABLE RESOURCESBusiness Problems Solved Podcast CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by Progressive Media

One measure of a successful meeting can be the amount and share of vocal engagement experienced during the discussion. However, this is far from being an absolute requirement and there are exceptions as Lee explains in this episode.  KEY TAKEAWAYS <ul> <li>Sometimes people are fully engaged when they are thinking. </li> <li>People often fill space vocally as this is often rewarded. Silence is necessary.</li> <li>Silence occurs when people are fully considering what they have heard and working on solutions. Encourage relevant silence.  </li> </ul> BEST MOMENTS ‘It’s not just about filling all of the spaces. Success in a meeting doesn’t have to be measured by output and voices because silence is also ok.’ ’One skill for a leader is not to break that silence.’ ‘The more comfortable we can all become with silence and getting lost in our thoughts, building on each other’s thoughts and sharing them openly and safely the better the solutions, answers and the resolutions.’  VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Make Silence Acceptable - Output Doesn't Always Mean Your People Are Engaged

James Edmondson

In this episode, Lee chats with James Edmondson, an experienced and results-oriented Agile leader and systemic team coach, with a reputation for working collaboratively with senior teams in both operational and head office environments. He is a people focussed leader with highly attuned emotional intelligence that enables strong relationships at all levels and also a veteran with over 20 years of experience working collaboratively under pressure and with a character that inspires the very best out of high-performing teams. Lee and James discuss his ‘water-based’ career, his adaptation of military ‘cell’ structures as a form of team management, the meaning of ‘agile’ in a team context, moving from military to civilian life, and the lessons he has learned in teams and leadership.  KEY TAKEAWAYS  From 20 years in the Navy to his current career with Anglian Water, James has always specialised in team focus.  One of James’ first tasks was dealing with the COVID response which gave him invaluable experience in change management. James uses a ‘cell’ system model which he learned from the Navy in his team-leading strategy.  James is now a certified team coach after training in the field. The idea of an all-powerful, super-efficient, singular leader is a myth. Get rid of the ego, be humble, ask questions and know that you do not know all the answers.  BEST MOMENTS‘I remember looking into the Navy as a teenager and thinking, goodness me, it’s just like a really good rugby team or really good football team or really good cricket team. They’re always playing together and got focus on an outcome.’-James ‘That cell structure gave us a really cohesive unit. It decentralised leadership to a certain extent. With the way we connected it all together it allowed people to have shared awareness and real clarity on what we were trying to achieve.’-James‘I started to dig into what ‘agile’ meant and I did a couple of courses.’-James ‘You’ve used the word ‘teams’ a lot and you’ve also used ‘team of teams’. What is it about teams that make you feel the way you do and what is it that makes a great team?’-Lee‘The notion of a heroic leader or a superman or supergirl just getting things done on their own is nonsense.’-James‘What makes a great leader? There’s so much to go into here but straight away it’s humility and trust.’-James VALUABLE RESOURCESBusiness Problems Solved Podcast ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHODYou can contact Lee Houghton on 07813342194Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

In this episode, Lee chats with James Edmondson, an experienced and results-oriented Agile leader and systemic team coach, with a reputation for working collaboratively with senior teams in both operational and head office environments. He is a people focussed leader with highly attuned emotional intelligence that enables strong relationships at all levels and also a veteran with over 20 years of experience working collaboratively under pressure and with a character that inspires the very best out of high-performing teams. Lee and James discuss his ‘water-based’ career, his adaptation of military ‘cell’ structures as a form of team management, the meaning of ‘agile’ in a team context, moving from military to civilian life, and the lessons he has learned in teams and leadership.  KEY TAKEAWAYS <ul> <li>From 20 years in the Navy to his current career with Anglian Water, James has always specialised in team focus. </li> <li>One of James’ first tasks was dealing with the COVID response which gave him invaluable experience in change management.</li> <li>James uses a ‘cell’ system model which he learned from the Navy in his team-leading strategy. </li> <li>James is now a certified team coach after training in the field.</li> <li>The idea of an all-powerful, super-efficient, singular leader is a myth.</li> <li>Get rid of the ego, be humble, ask questions and know that you do not know all the answers.</li> </ul> BEST MOMENTS ‘I remember looking into the Navy as a teenager and thinking, goodness me, it’s just like a really good rugby team or really good football team or really good cricket team. They’re always playing together and got focus on an outcome.’-James ‘That cell structure gave us a really cohesive unit. It decentralised leadership to a certain extent. With the way we connected it all together it allowed people to have shared awareness and real clarity on what we were trying to achieve.’-James ‘I started to dig into what ‘agile’ meant and I did a couple of courses.’-James ‘You’ve used the word ‘teams’ a lot and you’ve also used ‘team of teams’. What is it about teams that make you feel the way you do and what is it that makes a great team?’-Lee ‘The notion of a heroic leader or a superman or supergirl just getting things done on their own is nonsense.’-James ‘What makes a great leader? There’s so much to go into here but straight away it’s humility and trust.’-James VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

A Career With Water, From The Sea to Cells Not Shells With James Edmondson

WARNING - This podcast WILL challenge your thinking.Welcome to Business Problems Solved!In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem SolverLee Houghton (pronounced Hawton)You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.And remember – saying you know how to do it, is not doing it …

WARNING - This podcast WILL challenge your thinking. Welcome to Business Problems Solved! In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver Lee Houghton (pronounced Hawton) You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting <a href="http://www.leehoughton.com" rel="nofollow" target="_blank">www.leehoughton.com</a> for more content and to solve your business problems. And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

James Perryman’s career was born in the corporate world. But after experiencing disillusionment at the culture there, he soon came to realise that something was missing. Hard work was not being recognised. But how to ensure that this happened? After dealing with mental health issues stemming from his experiences in business, James decided to try a different approach, and now spends his time helping businesses to understand why their teams aren’t performing to their full potential, and how they can turn their businesses around. James joins Lee today to discuss his journey, the true meaning of culture, and the practical ways in which you can take your business to the next level. And there might even be a bad joke or two along the way… KEY TAKEAWAYS  James was a part of corporate life for over twenty years, and felt frustration at the lack of opportunities offered in return for his endeavours. He soon came to realise that his network was ill-matched, and that the culture of business at that time was not conducive to rewarding hard work. It’s very easy to procrastinate when it comes to your physical health. You can tell yourself you’re too busy to exercise, and that you don’t have time to take care of yourself, especially if business is going well. But you need to take your opportunities where you can. Walk. Jog. Move whenever you can. Culture is about the story of your business. It’s about how your business looks to new eyes, and how they would see your business working. The biggest problem that needs to be solved, in James’s opinion, is that businesses don’t seem to enable people to take control of their own career, and to give them a sense of agency when it comes to development. Giving people time and space will empower your people to such an extent that they will end up using their own time to concentrate upon personal development. Making it engaging, and part of their own personal initiative, will turn it into a passion instead of a chore.  BEST MOMENTS ‘You’ve got to do good work. You've got to do well. But you’ve got to let people know you want to progress’  ‘A moment is really significant’  ‘It’s about your mentality and your approach’  ‘You’ve got to have a really exciting story to tell’  ‘I’m going to say… fruit'  VALUABLE RESOURCES   Business Problems Solved Podcast Momentus - https://momentus.uk.com/about/ James Perryman LinkedIn - https://www.linkedin.com/in/jamesperryman1/?originalSubdomain=uk ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

James Perryman’s career was born in the corporate world. But after experiencing disillusionment at the culture there, he soon came to realise that something was missing. Hard work was not being recognised. But how to ensure that this happened? After dealing with mental health issues stemming from his experiences in business, James decided to try a different approach, and now spends his time helping businesses to understand why their teams aren’t performing to their full potential, and how they can turn their businesses around. James joins Lee today to discuss his journey, the true meaning of culture, and the practical ways in which you can take your business to the next level. And there might even be a bad joke or two along the way… KEY TAKEAWAYS <ul> <li>James was a part of corporate life for over twenty years, and felt frustration at the lack of opportunities offered in return for his endeavours. He soon came to realise that his network was ill-matched, and that the culture of business at that time was not conducive to rewarding hard work.</li> <li>It’s very easy to procrastinate when it comes to your physical health. You can tell yourself you’re too busy to exercise, and that you don’t have time to take care of yourself, especially if business is going well. But you need to take your opportunities where you can. Walk. Jog. Move whenever you can.</li> <li>Culture is about the story of your business. It’s about how your business looks to new eyes, and how they would see your business working.</li> <li>The biggest problem that needs to be solved, in James’s opinion, is that businesses don’t seem to enable people to take control of their own career, and to give them a sense of agency when it comes to development.</li> <li>Giving people time and space will empower your people to such an extent that they will end up using their own time to concentrate upon personal development. Making it engaging, and part of their own personal initiative, will turn it into a passion instead of a chore.</li> </ul> BEST MOMENTS ‘You’ve got to do good work. You've got to do well. But you’ve got to let people know you want to progress’ ‘A moment is really significant’ ‘It’s about your mentality and your approach’ ‘You’ve got to have a really exciting story to tell’ ‘I’m going to say… fruit' VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> Momentus - <a href="https://momentus.uk.com/about/" rel="nofollow" target="_blank">https://momentus.uk.com/about/</a> James Perryman LinkedIn - <a href="https://www.linkedin.com/in/jamesperryman1/?originalSubdomain=uk" rel="nofollow" target="_blank">https://www.linkedin.com/in/jamesperryman1/?originalSubdomain=uk</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The Power Of Moments – with James Perryman

The bubble theory is a concept from Lee that is easy to apply in different situations enabling us to understand where we are and the deliberate actions, we can take to influence success. Lee takes us through a range of scenarios demonstrating the positive impact implementing the bubble approach can have across all aspects of personal and professional development. KEY TAKEAWAYS  Identify your current bubble  If you plot where you live, shop, socialise, work this determines your bubble.  To improve yourself you need to change your bubble by either; Expanding its reach This is about increasing the size of your bubble, if you are a business you can increase the distance over which your customers can get your product. Filling it with more You can fill your bubble with more people in the same or similar locations.  Grow a leadership bubble  Create a leadership bubble and see if your decisions affect only those inside the bubble or those outside as well.  Fill this bubble to understand more things using individuals with specialist skills. Expand this bubble to learn more about operations and how the decisions you make affect what happens and other people in the business.  Whether personal or professional development  You need to understand the size of your bubble first and what you are trying to do and deliver. Its then possible to increase the size of the bubble If you are a business do you know your customer profile? Visit your shops, what type of customers buy from you? To expand find more of the same or create new products and services to attract different customers How can you fill it with more things that are working for you, things that are successful can you find more of this type of customer? BEST MOMENTS ‘Identify the deliberate actions you can take’  ‘Increase your bubble to give yourself greatest chance of success’  ‘Understand the things that make up what you do customers, locations visited’ ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194  Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/  This show was brought to you by Progressive Media

The bubble theory is a concept from Lee that is easy to apply in different situations enabling us to understand where we are and the deliberate actions, we can take to influence success. Lee takes us through a range of scenarios demonstrating the positive impact implementing the bubble approach can have across all aspects of personal and professional development. KEY TAKEAWAYS <ul> <li>Identify your current bubble</li> </ul> If you plot where you live, shop, socialise, work this determines your bubble.  To improve yourself you need to change your bubble by either; Expanding its reach This is about increasing the size of your bubble, if you are a business you can increase the distance over which your customers can get your product. Filling it with more You can fill your bubble with more people in the same or similar locations. <ul> <li>Grow a leadership bubble</li> </ul> Create a leadership bubble and see if your decisions affect only those inside the bubble or those outside as well.  Fill this bubble to understand more things using individuals with specialist skills. Expand this bubble to learn more about operations and how the decisions you make affect what happens and other people in the business. <ul> <li>Whether personal or professional development</li> </ul> You need to understand the size of your bubble first and what you are trying to do and deliver. Its then possible to increase the size of the bubble If you are a business do you know your customer profile? Visit your shops, what type of customers buy from you? To expand find more of the same or create new products and services to attract different customers How can you fill it with more things that are working for you, things that are successful can you find more of this type of customer? BEST MOMENTS ‘Identify the deliberate actions you can take’  ‘Increase your bubble to give yourself greatest chance of success’  ‘Understand the things that make up what you do customers, locations visited’ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The Bubble Theory - Grow Your Bubble

Krystyna Lennon

Marketing strategies uses hypnotism. Tony Robbins is a hypnotist. Everybody can be hypnotised almost every day. Do you believe? In this episode of the Business Problems Solved Podcast, Lee interviews Krystyna Lennon, tagged as the World’s Best Hypnotist by CBS and also an international coach and speaker, about how hypnosis can help bring forward solutions to some business problems. Hypnotherapy brings clarity and focus on your goals, so you can do things effectively. And, if you have limiting beliefs, which are holding you back, start identifying and avoiding them. Discover more about how it works and what are its benefits today when you tune in. KEY TAKEAWAYS  Krystyna used to suffer from anxiety and depression, but counselling didn’t really cure them. So, she explored the realms of hypnotherapy. Also, hypnotherapy helped her have a pain-free delivery with her son. Identify your limiting beliefs. What happened to you in the past that has caused to lower your self-esteem and confidence doesn’t have to be your template for now and your future. Is hypnosis real? It’s proven to have worked already. Everybody can be hypnotised. Krystyna’s advice for businesses: Have an unstoppable mindset and remove all limiting beliefs. Krystyna has noticed how businesses price their services too low or too high relative to the quality of what they offer.   It’s easier to convince your audience if you link emotions. It becomes more familiar to them so it’s more effective.  BEST MOMENTS  “If you have the skills and the knowledge that other people have but you aren’t earning as much as them, then there’s something wrong with your mindset.” “Your thoughts actually are creating how you feel.” “We are our thoughts. You can think yourself of being happy, strong, and confident.” “Advice in general is terrible unless you know your subject.”  VALUABLE RESOURCES  https://krystynalennon.co.uk/  ABOUT THE GUEST Krystyna is an inspirational and motivational speaker. Her ‘Take Back Control’ methodology is used to alleviate anxieties, fears and self-sabotage and move through to clarity, direction and success.       She regularly gets booked by many of the top corporations because her ‘Take Back Control’ talk, Training and one to ones, will give you practical, easy to implement transferable techniques that instantly deliver results and drive business performance. Krystyna has 20 years of executive coaching experience working with the world’s best brands to initiate change, inspire innovation and deliver growth. (Source: https://krystynalennon.co.uk/) ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194  Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/ Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDwThis show was brought to you by Progressive Media

Marketing strategies uses hypnotism. Tony Robbins is a hypnotist. Everybody can be hypnotised almost every day. Do you believe? In this episode of the Business Problems Solved Podcast, Lee interviews Krystyna Lennon, tagged as the World’s Best Hypnotist by CBS and also an international coach and speaker, about how hypnosis can help bring forward solutions to some business problems. Hypnotherapy brings clarity and focus on your goals, so you can do things effectively. And, if you have limiting beliefs, which are holding you back, start identifying and avoiding them. Discover more about how it works and what are its benefits today when you tune in. KEY TAKEAWAYS <ul> <li>Krystyna used to suffer from anxiety and depression, but counselling didn’t really cure them. So, she explored the realms of hypnotherapy. Also, hypnotherapy helped her have a pain-free delivery with her son.</li> <li>Identify your limiting beliefs. What happened to you in the past that has caused to lower your self-esteem and confidence doesn’t have to be your template for now and your future.</li> <li>Is hypnosis real? It’s proven to have worked already. Everybody can be hypnotised.</li> <li>Krystyna’s advice for businesses: Have an unstoppable mindset and remove all limiting beliefs. <ul> <li>Krystyna has noticed how businesses price their services too low or too high relative to the quality of what they offer.</li> </ul> </li> <li>It’s easier to convince your audience if you link emotions. It becomes more familiar to them so it’s more effective.</li> </ul> BEST MOMENTS <ul> <li>“If you have the skills and the knowledge that other people have but you aren’t earning as much as them, then there’s something wrong with your mindset.”</li> <li>“Your thoughts actually are creating how you feel.”</li> <li>“We are our thoughts. You can think yourself of being happy, strong, and confident.”</li> <li>“Advice in general is terrible unless you know your subject.”</li> </ul> VALUABLE RESOURCES <ul> <li><a href="https://krystynalennon.co.uk/%0D" rel="nofollow" target="_blank">https://krystynalennon.co.uk/</a></li> </ul> ABOUT THE GUEST Krystyna is an inspirational and motivational speaker. Her ‘Take Back Control’ methodology is used to alleviate anxieties, fears and self-sabotage and move through to clarity, direction and success. She regularly gets booked by many of the top corporations because her ‘Take Back Control’ talk, Training and one to ones, will give you practical, easy to implement transferable techniques that instantly deliver results and drive business performance. Krystyna has 20 years of executive coaching experience working with the world’s best brands to initiate change, inspire innovation and deliver growth. (Source: <a href="https://krystynalennon.co.uk/" rel="nofollow" target="_blank">https://krystynalennon.co.uk/</a>) ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/" rel="nofollow" target="_blank">www.facebook.com/THEBusinessProblemSolver/</a> Twitter: <a href="https://twitter.com/BusiProbsSolved" rel="nofollow" target="_blank">https://twitter.com/BusiProbsSolved</a> Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en" rel="nofollow" target="_blank">www.instagram.com/the_business_problem_solver/?hl=en</a> YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw" rel="nofollow" target="_blank">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Krystyna Lennon- The Worlds BEST Hypnotist

Michael Finnigan

In this episode, Lee is in conversation with Michael Finnigan, a proud descendant of Chorley in Lancashire, and one of the standout business coaches around today. His boundless enthusiasm, incredible wealth of insights, and optimistic energy instantly marks Michael out as a coach that businesses and entrepreneurs want to work with. In today’s show, Michael talks about his incredible journey so far, the unbelievable opportunity that began his road to success, his “impossible-to-inevitable” system, and the infectious joy he finds in helping people to achieve their potential. KEY TAKEAWAYS  Michael’s experiences have ranged from working with Russell Crowe’s Australian rugby team, to the Manchester United Football squad; from working alongside the British Army to helping Rolls-Royce achieve a 1.2 billion pound profit. Michael’s big chance came when he was plucked from obscurity to become the protégée of a pair of billionaire business minds, who saw in Michael something special. Since then he has continued to carry on their legacy of making sure the world is being made a better place. Michaels’ programme is called I-To-I, Impossible To Inevitable. His main focus is to take people with goals that others may consider impossible to achieve, and then create a mindset of inevitability that simply make these goals happen. Michael’s first real client was snooker player, Jimmy White, whose life was in tatters. Taking on such a high-profile client at the very beginning would have daunted many people, but Michael believed in himself so much that the fame of the client didn’t matter. This self-belief, couple with a little luck, has been the main driver in Michael’s incredible career. One of the core concepts behind Michael’s business is that his clients will always be supported, no matter what the issue and no matter how much time has passed.  It’s a strange but common phenomenon that the smaller the crisis, the longer we spend in anxiety over it. If it’s a large crisis, we set ourselves to action and get it solved. Too many people spend too long seeking recriminations for smaller problems. As a leader, it’s your job to unlock the potential of your employees. Don’t let them settle for what they can do, but aim for what you know is possible. A bad day is a choice. There’s no such thing as a bad day, only a bad hour. Worrying and defeat are in your control, and don’t help to solve anything. You’re always better off going big. Our greatest fear is not that we’re inadequate. Our greatest fear is that we’re powerful beyond measure. Playing small does not serve the world.  BEST MOMENTS ‘I work with people on the psychology of excellence’  ’The curse is to be reasonably good at something - you’re not bad enough to be fired, but you’re not good enough to be able to tell yourself that this is why you were put on the earth’  ‘You’re a bit young for a mid-life crisis’  ‘We’re partner. You’ve invested in me. I’m going to be there when you need me’  ‘You’re going to be brave, strong, dynamic, clever!'  ‘Boldness has magic, mystery and means in it’  VALUABLE RESOURCES   Business Problems Solved Podcast http://i2ihq.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

In this episode, Lee is in conversation with Michael Finnigan, a proud descendant of Chorley in Lancashire, and one of the standout business coaches around today. His boundless enthusiasm, incredible wealth of insights, and optimistic energy instantly marks Michael out as a coach that businesses and entrepreneurs want to work with. In today’s show, Michael talks about his incredible journey so far, the unbelievable opportunity that began his road to success, his “impossible-to-inevitable” system, and the infectious joy he finds in helping people to achieve their potential. KEY TAKEAWAYS <ul> <li>Michael’s experiences have ranged from working with Russell Crowe’s Australian rugby team, to the Manchester United Football squad; from working alongside the British Army to helping Rolls-Royce achieve a 1.2 billion pound profit.</li> <li>Michael’s big chance came when he was plucked from obscurity to become the protégée of a pair of billionaire business minds, who saw in Michael something special. Since then he has continued to carry on their legacy of making sure the world is being made a better place.</li> <li>Michaels’ programme is called I-To-I, Impossible To Inevitable. His main focus is to take people with goals that others may consider impossible to achieve, and then create a mindset of inevitability that simply make these goals happen.</li> <li>Michael’s first real client was snooker player, Jimmy White, whose life was in tatters. Taking on such a high-profile client at the very beginning would have daunted many people, but Michael believed in himself so much that the fame of the client didn’t matter. This self-belief, couple with a little luck, has been the main driver in Michael’s incredible career.</li> <li>One of the core concepts behind Michael’s business is that his clients will always be supported, no matter what the issue and no matter how much time has passed. </li> <li>It’s a strange but common phenomenon that the smaller the crisis, the longer we spend in anxiety over it. If it’s a large crisis, we set ourselves to action and get it solved. Too many people spend too long seeking recriminations for smaller problems.</li> <li>As a leader, it’s your job to unlock the potential of your employees. Don’t let them settle for what they can do, but aim for what you know is possible.</li> <li>A bad day is a choice. There’s no such thing as a bad day, only a bad hour. Worrying and defeat are in your control, and don’t help to solve anything.</li> <li>You’re always better off going big. Our greatest fear is not that we’re inadequate. Our greatest fear is that we’re powerful beyond measure. Playing small does not serve the world.</li> </ul> BEST MOMENTS ‘I work with people on the psychology of excellence’ ’The curse is to be reasonably good at something - you’re not bad enough to be fired, but you’re not good enough to be able to tell yourself that this is why you were put on the earth’ ‘You’re a bit young for a mid-life crisis’ ‘We’re partner. You’ve invested in me. I’m going to be there when you need me’ ‘You’re going to be brave, strong, dynamic, clever!' ‘Boldness has magic, mystery and means in it’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> <a href="http://i2ihq.com/" rel="nofollow" target="_blank">http://i2ihq.com</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

From Impossible To Inevitable – with Michael Finnigan

James Dodkins

Lee talks to James Dodkins, known throughout the business world as “the customer experience rockstar”.  James has founded Rockstar CX, and has travelled the world to talk to people about his two passions, rock music and customer experience, energising and empowering his many clients, including Disney, Microsoft, Lego and IBM, about how they can deliver a “Rockstar” customer experience of their own. Listen as James shares his story, his ideas and his experience with you, in this very inspiring “one night only” gig… KEY TAKEAWAYS  Everything that James learned about the business world came from the music world, while he was part of a successful rock band. As such, he invented his business persona based on his own view of them. When James decided to shed this invented image and apply his own touch to business, he found true success and happiness. A customer experience is the sum of the interactions, the thoughts, the memories and feelings that they experience on the journey towards achieving a particular goal, while dealing with your company along the way. It’s important to remember that we should be considering not their interaction with our company, but with the ones who’ve come before and will come afterwards. Each experience impacts the next. People should stop asking their customers what they want. Businesses should understand their customers at such a deep level that they know what their customers need. There are certain ways of talking to customers. But we should also talk to the people who are serving them. Talk to the people who interact with your customers on a daily basis. Proactive Experience Recovery (PXR) is something all companies can be doing more of. It is the pre-emptive recovery of a negative experience by a customer, that often results in good will. In order to use PXR effectively we must: Identify the things that cause dissatisfaction Monitor the experience in the experience Communicate to the customer that you are aware of issues Put it right.    BEST MOMENTS ‘It’s kinda the same, but people don’t buy you beer as often’  ‘You shouldn’t try to the best in the world at what you do. You should try to be the only person in the world who can do what you do’  ‘In order to achieve a successful outcome, what they need is very, very different to what they want’  ‘Don’t listen to ABBA. Don’t eat olives'  VALUABLE RESOURCES   Business Problems Solved Podcast Twitter: @JDODKINS - https://twitter.com/jdodkins LinkedIn: https://www.linkedin.com/in/jamesdodkins Instagram: @thecxrockstar - https://www.instagram.com/thecxrockstar/ Rockstar CX - https://www.rockstar.cx   ABOUT THE GUEST James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar’. Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James is one of the world’s top customer experience influencers and content creators. ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

Lee talks to James Dodkins, known throughout the business world as “the customer experience rockstar”.  James has founded Rockstar CX, and has travelled the world to talk to people about his two passions, rock music and customer experience, energising and empowering his many clients, including Disney, Microsoft, Lego and IBM, about how they can deliver a “Rockstar” customer experience of their own. Listen as James shares his story, his ideas and his experience with you, in this very inspiring “one night only” gig… KEY TAKEAWAYS <ul> <li>Everything that James learned about the business world came from the music world, while he was part of a successful rock band. As such, he invented his business persona based on his own view of them.</li> <li>When James decided to shed this invented image and apply his own touch to business, he found true success and happiness.</li> <li>A customer experience is the sum of the interactions, the thoughts, the memories and feelings that they experience on the journey towards achieving a particular goal, while dealing with your company along the way.</li> <li>It’s important to remember that we should be considering not their interaction with our company, but with the ones who’ve come before and will come afterwards. Each experience impacts the next.</li> <li>People should stop asking their customers what they want. Businesses should understand their customers at such a deep level that they know what their customers need.</li> <li>There are certain ways of talking to customers. But we should also talk to the people who are serving them. Talk to the people who interact with your customers on a daily basis.</li> <li>Proactive Experience Recovery (PXR) is something all companies can be doing more of. It is the pre-emptive recovery of a negative experience by a customer, that often results in good will.</li> <li>In order to use PXR effectively we must: <ul> <li>Identify the things that cause dissatisfaction</li> <li>Monitor the experience in the experience</li> <li>Communicate to the customer that you are aware of issues</li> <li>Put it right.</li> </ul> </li> </ul> BEST MOMENTS ‘It’s kinda the same, but people don’t buy you beer as often’ ‘You shouldn’t try to the best in the world at what you do. You should try to be the only person in the world who can do what you do’ ‘In order to achieve a successful outcome, what they need is very, very different to what they want’ ‘Don’t listen to ABBA. Don’t eat olives' VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> Twitter: @JDODKINS - <a href="https://twitter.com/jdodkins" rel="nofollow" target="_blank">https://twitter.com/jdodkins</a> LinkedIn: <a href="https://www.linkedin.com/in/jamesdodkins" rel="nofollow" target="_blank">https://www.linkedin.com/in/jamesdodkins</a> Instagram: @thecxrockstar - <a href="https://www.instagram.com/thecxrockstar/" rel="nofollow" target="_blank">https://www.instagram.com/thecxrockstar/</a> Rockstar CX - <a href="https://www.rockstar.cx/" rel="nofollow" target="_blank">https://www.rockstar.cx</a> ABOUT THE GUEST James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar’. Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James is one of the world’s top customer experience influencers and content creators. ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Rules For Rockstars – with James Dodkins

What experience do your customers have? Welcome to episode 6 of this series. In this absorbing podcast Lee tackles, the mis-understandings between customer service and customer experience. He offers comprehensive solutions to enhance and develop the customer experience leading to repeating positive interactions. Lee uses his own experience and expertise to develop our understanding of how to achieve the ultimate – an easy and effortless service that is an enjoyable and personable customer experience. KEY TAKEAWAYS There is a difference between customer service and customer experience Customer service is in place to deal with failure, but the customer experience is now being seen by a number of organisations as the differentiator in business success. Customer experience is about the customers perceived experience at each interaction during the customer journey  Basic needs   How well are you meeting the basic needs of your customer? What would you expect at a basic level? Are you satisfying your customers basic need? Ways you can understand how well or not you are doing is to listen to customer service calls. Reviewing inbound calls should be undertaken for leaders of all organisations to pick up trends, issues so that action can be taken.  An Effortless/Easy Journey  Continually map your customers journey to make sure new and existing products and services are making it effortless and easy for your customers to do business with you.  An enjoyable and personable experience  Finally make sure an easy and effortless service never fails make it as enjoyable and personable experience. Make it a delight for customers to do business with you. BEST MOMENTS “You need to build a service to prevent that failure happening” “Look to optimise the entire end to end journey” “By listening into calls understanding your complain data and speaking to your people who speak to customers on a daily basis you will know what the basic needs of your customers are” “By looking at the flow of customer journeys and their interactions, you can find out how easy it is for a customer to deal with you” “Enjoyment is the battlefield where you need to gain the competitive edge” “Need to continually develop your customer experience to meet changing expectations” VALUABLE RESOURCES Other podcasts in 5Ds series  ABOUT THE HOST  For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/  Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDwThis show was brought to you by Progressive Media

What experience do your customers have? Welcome to episode 6 of this series. In this absorbing podcast Lee tackles, the mis-understandings between customer service and customer experience. He offers comprehensive solutions to enhance and develop the customer experience leading to repeating positive interactions. Lee uses his own experience and expertise to develop our understanding of how to achieve the ultimate – an easy and effortless service that is an enjoyable and personable customer experience. KEY TAKEAWAYS There is a difference between customer service and customer experience Customer service is in place to deal with failure, but the customer experience is now being seen by a number of organisations as the differentiator in business success. Customer experience is about the customers perceived experience at each interaction during the customer journey <ol> <li>Basic needs </li> </ol> How well are you meeting the basic needs of your customer? What would you expect at a basic level? Are you satisfying your customers basic need? Ways you can understand how well or not you are doing is to listen to customer service calls. Reviewing inbound calls should be undertaken for leaders of all organisations to pick up trends, issues so that action can be taken. <ol> <li>An Effortless/Easy Journey</li> </ol> Continually map your customers journey to make sure new and existing products and services are making it effortless and easy for your customers to do business with you. <ol> <li>An enjoyable and personable experience</li> </ol> Finally make sure an easy and effortless service never fails make it as enjoyable and personable experience. Make it a delight for customers to do business with you. BEST MOMENTS “You need to build a service to prevent that failure happening” “Look to optimise the entire end to end journey” “By listening into calls understanding your complain data and speaking to your people who speak to customers on a daily basis you will know what the basic needs of your customers are” “By looking at the flow of customer journeys and their interactions, you can find out how easy it is for a customer to deal with you” “Enjoyment is the battlefield where you need to gain the competitive edge” “Need to continually develop your customer experience to meet changing expectations” VALUABLE RESOURCES Other podcasts in 5Ds series ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/" rel="nofollow" target="_blank">www.facebook.com/THEBusinessProblemSolver/</a> Twitter: <a href="https://twitter.com/BusiProbsSolved" rel="nofollow" target="_blank">https://twitter.com/BusiProbsSolved</a> Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en" rel="nofollow" target="_blank">www.instagram.com/the_business_problem_solver/?hl=en</a> YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw" rel="nofollow" target="_blank">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Customer Experience

Encountering problems is a natural occurrence in the business setting. So, today on the Business Problem Solver Podcast, we go back to the basics and define what a business problem is. Lee helps you to easily pinpoint a problem so that you could come up with an effective problem-solving plan. There will be many strategic approaches out there that are used by large-scale and small-scale companies, but none will be outright applicable to your business problem. You have to innovate from it, consider your organizational culture, and always link it to your purpose. KEY TAKEAWAYS  According to Lee, you consider it a problem if it gets in the way of getting where you want to be. There are different approaches to problem-solving when it comes to business like using the 5D Model, Lean Six Sigma, or Agile. You have to make sure that it can identify the problems and can provide strategic solutions to those. Every business is different. A solution can be very effective for an organisation but not for yours, and vice versa. You have to take note that every business has a different culture and working environment. Try to look back at how your company dealt with similar problems in the past. If the previous solutions worked well, then innovate a strategic solution from it taking note of course of the changing environment.  BEST MOMENTS  “Problems come in different sizes, but it’s basically something that gets in the way of where you want to get to.” “There are no new ideas – they are just ideas that have been built on previous solutions and ideas.” “Don’t just necessarily take an off-the-shelf solution and apply it to your problem.”  ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194  Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/ Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDwThis show was brought to you by Progressive Media

Encountering problems is a natural occurrence in the business setting. So, today on the Business Problem Solver Podcast, we go back to the basics and define what a business problem is. Lee helps you to easily pinpoint a problem so that you could come up with an effective problem-solving plan. There will be many strategic approaches out there that are used by large-scale and small-scale companies, but none will be outright applicable to your business problem. You have to innovate from it, consider your organizational culture, and always link it to your purpose. KEY TAKEAWAYS <ul> <li>According to Lee, you consider it a problem if it gets in the way of getting where you want to be.</li> <li>There are different approaches to problem-solving when it comes to business like using the 5D Model, Lean Six Sigma, or Agile. You have to make sure that it can identify the problems and can provide strategic solutions to those.</li> <li>Every business is different. A solution can be very effective for an organisation but not for yours, and vice versa. You have to take note that every business has a different culture and working environment.</li> <li>Try to look back at how your company dealt with similar problems in the past. If the previous solutions worked well, then innovate a strategic solution from it taking note of course of the changing environment.</li> </ul> BEST MOMENTS <ul> <li>“Problems come in different sizes, but it’s basically something that gets in the way of where you want to get to.”</li> <li>“There are no new ideas – they are just ideas that have been built on previous solutions and ideas.”</li> <li>“Don’t just necessarily take an off-the-shelf solution and apply it to your problem.”</li> </ul> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/" rel="nofollow" target="_blank">www.facebook.com/THEBusinessProblemSolver/</a> Twitter: <a href="https://twitter.com/BusiProbsSolved" rel="nofollow" target="_blank">https://twitter.com/BusiProbsSolved</a> Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en" rel="nofollow" target="_blank">www.instagram.com/the_business_problem_solver/?hl=en</a> YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw" rel="nofollow" target="_blank">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

What is a Problem?

Geoff Ramm

Geoff Ramm is the owner and creator of Celebrity Service, a professional speaker, author and customer service and marketing specialist. Geoff is the architect behind Celebrity Service, a system designed to give your business a customer service experience that will radically alter the way your customers see you. It’s a system that can create a paradigm shift in the way you operate; which can give you an insurmountable lead over your competitors today! KEY TAKEAWAYS  We can learn and develop ourselves exponentially by applying the lessons learned and recounted in stories. The art of storytelling is the art of improving ourselves through refinement. The accepted wisdom is that businesses need to go the extra mile, and to exceed expectations. These are not new or disruptive teachings. We need to go deeper. Celebrity Service is founded upon the principle of closing the gap between the service we give customers, and the aspirational service we would give to the biggest celebrity in the world. The main problem businesses face in increasing their service levels is engagement between their staff and customers.  There’s always a nugget of information in the things that customers say; a small truth that can enable you to fully understand their needs, and to better serve them.  BEST MOMENTS ‘I genuinely believe that Celebrity Service is the differentiator between you and your competitors’  ‘I’m not telling stories. I am in the stories’  ’Small-minded people say “cost”. The positive people say “invest”'  ‘Celebrity Service is the art of asking questions and listening to the nugget’  VALUABLE RESOURCES Business Problems Solved Podcast Geoff Ramm - http://www.geofframm.com To take Geoff up on his incredible offer, connect with him at geoff@geofframm.com Geoff Ramm LInkedIn - https://www.linkedin.com/in/marketingspeakermarketing/ Geoff Ramm Facebook - https://www.facebook.com/Geoff-Ramm-Celebrity-Service-OMG-Marketing-Speaker-192560274147492/ Geoff Ramm Twitter - https://twitter.com/GeoffRamm ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

Geoff Ramm is the owner and creator of Celebrity Service, a professional speaker, author and customer service and marketing specialist. Geoff is the architect behind Celebrity Service, a system designed to give your business a customer service experience that will radically alter the way your customers see you. It’s a system that can create a paradigm shift in the way you operate; which can give you an insurmountable lead over your competitors today! KEY TAKEAWAYS <ul> <li>We can learn and develop ourselves exponentially by applying the lessons learned and recounted in stories. The art of storytelling is the art of improving ourselves through refinement.</li> <li>The accepted wisdom is that businesses need to go the extra mile, and to exceed expectations. These are not new or disruptive teachings. We need to go deeper.</li> <li>Celebrity Service is founded upon the principle of closing the gap between the service we give customers, and the aspirational service we would give to the biggest celebrity in the world.</li> <li>The main problem businesses face in increasing their service levels is engagement between their staff and customers. </li> <li>There’s always a nugget of information in the things that customers say; a small truth that can enable you to fully understand their needs, and to better serve them.</li> </ul> BEST MOMENTS ‘I genuinely believe that Celebrity Service is the differentiator between you and your competitors’ ‘I’m not telling stories. I am in the stories’ ’Small-minded people say “cost”. The positive people say “invest”' ‘Celebrity Service is the art of asking questions and listening to the nugget’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> Geoff Ramm - <a href="http://www.geofframm.com/" rel="nofollow" target="_blank">http://www.geofframm.com</a> To take Geoff up on his incredible offer, connect with him at geoff@geofframm.com Geoff Ramm LInkedIn - <a href="https://www.linkedin.com/in/marketingspeakermarketing/" rel="nofollow" target="_blank">https://www.linkedin.com/in/marketingspeakermarketing/</a> Geoff Ramm Facebook - <a href="https://www.facebook.com/Geoff-Ramm-Celebrity-Service-OMG-Marketing-Speaker-192560274147492/" rel="nofollow" target="_blank">https://www.facebook.com/Geoff-Ramm-Celebrity-Service-OMG-Marketing-Speaker-192560274147492/</a> Geoff Ramm Twitter - <a href="https://twitter.com/GeoffRamm" rel="nofollow" target="_blank">https://twitter.com/GeoffRamm</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Geoff Ramm Celebrity Service

FREE VIDEO LINK: bit.ly/BPSP50 This is a special episode as it’s the 50th! In celebration of reaching the 50th episode Lee will be giving away some more great content in the bit.ly link down below. Alongside this in this podcast episode he will be recapping on the knowledge shared so far throughout his podcast.  KEY TAKEAWAYS   We’ve covered the 5 D’s which are so important because when I’ve dissected change initiatives it’s come down to these five things.  The three life lessons from Lee’s friend Chris showed us what important things he’d learned once reflecting on his life.   Happiness has been a topic of discussion on several of this podcasts episodes. Lee’s asked you how happy you are and then given several tips on how you could improve your happiness.  50% - 60% of you said you were ok. 35% of people said that they were happy. 10% - 15% of people said they were unhappy. When we asked how often you want to be happy the answer is always between 80% - 100%.    You have a choice of whether you’re happy, sad, angry or disappointed etc… at something. So your thinking drives your behaviour because you have a choice.  The definition of culture is everything that happens behind closed doors. If you’re a leader, then you’re responsible for the environment you set.  Finding problems is more important than solving problems. Don’t measure your success on the number of problems you solve but instead, the number of problems you can find.  When you set a goal then make sure you have an emotional attachment to them because you’re more likely to achieve them.     BEST MOMENTS  ‘Always be yourself. Make good friends. Time is limited’.  ‘You shouldn’t try to be the best in the world. You should try to be the only person’.  ‘Be authentic, there’s only one you’.  ‘How long and how much do you allow things to effect how happy you are’.  ‘Make products by making people’.  VALUABLE RESOURCES    Business Problems Solved Podcast  Bit.ly/BPSP50  ￼  ABOUT THE HOST    For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ This show was brought to you by Progressive Media

FREE VIDEO LINK: <a href="http://bit.ly/BPSP50" rel="nofollow" target="_blank">bit.ly/BPSP50</a> This is a special episode as it’s the 50th! In celebration of reaching the 50th episode Lee will be giving away some more great content in the <a href="http://bit.ly" rel="nofollow" target="_blank">bit.ly</a> link down below. Alongside this in this podcast episode he will be recapping on the knowledge shared so far throughout his podcast.  KEY TAKEAWAYS <ul> <li>We’ve covered the 5 D’s which are so important because when I’ve dissected change initiatives it’s come down to these five things. </li> <li>The three life lessons from Lee’s friend Chris showed us what important things he’d learned once reflecting on his life.  </li> <li>Happiness has been a topic of discussion on several of this podcasts episodes. Lee’s asked you how happy you are and then given several tips on how you could improve your happiness. </li> <li>50% - 60% of you said you were ok. 35% of people said that they were happy. 10% - 15% of people said they were unhappy. When we asked how often you want to be happy the answer is always between 80% - 100%. </li> </ul> <ul> <li>You have a choice of whether you’re happy, sad, angry or disappointed etc… at something. So your thinking drives your behaviour because you have a choice. </li> <li>The definition of culture is everything that happens behind closed doors. If you’re a leader, then you’re responsible for the environment you set. </li> <li>Finding problems is more important than solving problems. Don’t measure your success on the number of problems you solve but instead, the number of problems you can find. </li> <li>When you set a goal then make sure you have an emotional attachment to them because you’re more likely to achieve them. </li> </ul> BEST MOMENTS ‘Always be yourself. Make good friends. Time is limited’. ‘You shouldn’t try to be the best in the world. You should try to be the only person’. ‘Be authentic, there’s only one you’. ‘How long and how much do you allow things to effect how happy you are’. ‘Make products by making people’. VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> <a href="http://Bit.ly/BPSP50" rel="nofollow" target="_blank">Bit.ly/BPSP50</a> ￼  ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD You can contact Lee Houghton on 07813342194  <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

THE BIG FIVE 0 - Summary & Gift!

This episode focuses on the 4 vital lessons that Lee has learnt as a change agent. He uses his extensive experience to provide us with focused examples of how these lessons work in the business environment and why they are so important. This podcast will help anyone to understand the core elements that affect change in any business, listen in now. KEY TAKEAWAYS  The solution is not yours  The success of change really comes from the person or team you are working with. People protect what they build and if they have been engaged in it and understand and believe in it then it will be a successful solution.  It’s all about behaviour and enabling people to do the right thing  Everything we do is about getting people to do the right thing and creating an environment that supports doing the right thing. We need to understand the things that drive behaviours. What actions have we undertaken to enable these behaviours? Habit stacking – a means to create a new habit or behaviour by stacking it on top of an existing habit or behaviour. This can be an effective way to enable individuals to develop new behaviours.  Make it visual  To engage people quickly visual management is key. It is a powerful way to share with others. It becomes real for anybody. Visuals clearly expose the challenges and potential difficulties for everyone to see.  Understanding what the problem is you are trying to solve  Everything we do is about continual improvement. It is about critically understanding what the problem is that you are trying to solve. If you clearly understand what the problem to be solved is, then you will be able to create a compelling need to introduce the solution. BEST MOMENTS ‘There is a lot of linkage between these 4 areas’ ‘If you're not trying to solve a problem what the hell are you doing?’ ‘I'm a big advocate of making it visual’ ‘We want today to be better than yesterday and tomorrow to be better than today’ ‘If you leave me long enough with a pack of post-its and a pen I will redecorate your walls’ ‘This created a road map with common goals and the behaviours we wanted to create’ ‘The solution is not the change agents,  it’s the people who work that process’ VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

This episode focuses on the 4 vital lessons that Lee has learnt as a change agent. He uses his extensive experience to provide us with focused examples of how these lessons work in the business environment and why they are so important. This podcast will help anyone to understand the core elements that affect change in any business, listen in now. KEY TAKEAWAYS <ul> <li>The solution is not yours</li> </ul> The success of change really comes from the person or team you are working with. People protect what they build and if they have been engaged in it and understand and believe in it then it will be a successful solution. <ul> <li>It’s all about behaviour and enabling people to do the right thing</li> </ul> Everything we do is about getting people to do the right thing and creating an environment that supports doing the right thing. We need to understand the things that drive behaviours. What actions have we undertaken to enable these behaviours? Habit stacking – a means to create a new habit or behaviour by stacking it on top of an existing habit or behaviour. This can be an effective way to enable individuals to develop new behaviours. <ul> <li>Make it visual</li> </ul> To engage people quickly visual management is key. It is a powerful way to share with others. It becomes real for anybody. Visuals clearly expose the challenges and potential difficulties for everyone to see. <ul> <li>Understanding what the problem is you are trying to solve</li> </ul> Everything we do is about continual improvement. It is about critically understanding what the problem is that you are trying to solve. If you clearly understand what the problem to be solved is, then you will be able to create a compelling need to introduce the solution. BEST MOMENTS ‘There is a lot of linkage between these 4 areas’ ‘If you're not trying to solve a problem what the hell are you doing?’ ‘I'm a big advocate of making it visual’ ‘We want today to be better than yesterday and tomorrow to be better than today’ ‘If you leave me long enough with a pack of post-its and a pen I will redecorate your walls’ ‘This created a road map with common goals and the behaviours we wanted to create’ ‘The solution is not the change agents,  it’s the people who work that process’ VALUABLE RESOURCES <a href="https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Vital Lessons of a Change Agent

Signing up for business courses and learning about business concepts, theories, principles, etc. is just the start of it. What’s more important is you CAN apply the things you’ve studied in a real-life setting. In this episode of The Business Problem Solver Podcast, Lee urges you to step it up a notch and start implementing what you’ve learned. Besides, putting what you’ve learned into practice gives a different kind of learning experience and can enhance your skills. Lee also highlights that learning is a life-long process especially when you’re looking into maintaining the growth of your business. It is important that you stay updated what’s happening within the company and be able to communicate with your employees and your customers properly. KEY TAKEAWAYS  "If somebody offers you an amazing opportunity, but you are not sure you can do it, say yes – then learn how to do it later!" – Richard Branson If you want to learn everything about the business, there a lot of online business courses you could choose. Just take note, that before taking the course, you know what you want to achieve at the end of it. It’s important that afterwards, you start doing–start applying the theories, principles, strategies that you’ve learned on something that could be valuable.   Choose your mentor/s wisely. Choose someone who could help you to get where you want to go and someone who will recognise your principles, purpose, and learning needs. When you’re running a business, there’s no better way to learn for people who work the process up to the executives than them seeing the work. It makes it difficult to communicate the current situation and developments within the company if not everyone is well-informed about the processes. Two most important groups of people that CEOs, senior executives, and managers should take note of: The people who actually do the work The people who pay for their products and services    BEST MOMENTS  “Saying you know how to do it is NOT doing it.” “It is important that the people that make the decisions understand what happens day-to-day.” “You can’t change a business unless you change yourself first.” “Ideas, challenges, and organisations do seem to stop at a middle layer manager.”  ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194  Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/ Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDwThis show was brought to you by Progressive Media

Signing up for business courses and learning about business concepts, theories, principles, etc. is just the start of it. What’s more important is you CAN apply the things you’ve studied in a real-life setting. In this episode of The Business Problem Solver Podcast, Lee urges you to step it up a notch and start implementing what you’ve learned. Besides, putting what you’ve learned into practice gives a different kind of learning experience and can enhance your skills. Lee also highlights that learning is a life-long process especially when you’re looking into maintaining the growth of your business. It is important that you stay updated what’s happening within the company and be able to communicate with your employees and your customers properly. KEY TAKEAWAYS <ul> <li>"If somebody offers you an amazing opportunity, but you are not sure you can do it, say yes – then learn how to do it later!" – Richard Branson <ul> <li>If you want to learn everything about the business, there a lot of online business courses you could choose. Just take note, that before taking the course, you know what you want to achieve at the end of it. It’s important that afterwards, you start doing–start applying the theories, principles, strategies that you’ve learned on something that could be valuable.</li> </ul> </li> <li>Choose your mentor/s wisely. Choose someone who could help you to get where you want to go and someone who will recognise your principles, purpose, and learning needs.</li> <li>When you’re running a business, there’s no better way to learn for people who work the process up to the executives than them seeing the work. It makes it difficult to communicate the current situation and developments within the company if not everyone is well-informed about the processes.</li> <li>Two most important groups of people that CEOs, senior executives, and managers should take note of: <ul> <li>The people who actually do the work</li> <li>The people who pay for their products and services</li> </ul> </li> </ul> BEST MOMENTS <ul> <li>“Saying you know how to do it is NOT doing it.”</li> <li>“It is important that the people that make the decisions understand what happens day-to-day.”</li> <li>“You can’t change a business unless you change yourself first.”</li> <li>“Ideas, challenges, and organisations do seem to stop at a middle layer manager.”</li> </ul> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/" rel="nofollow" target="_blank">www.facebook.com/THEBusinessProblemSolver/</a> Twitter: <a href="https://twitter.com/BusiProbsSolved" rel="nofollow" target="_blank">https://twitter.com/BusiProbsSolved</a> Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en" rel="nofollow" target="_blank">www.instagram.com/the_business_problem_solver/?hl=en</a> YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw" rel="nofollow" target="_blank">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Saying You Know it, is Not Doing it

‘You can take a horse to water but you can’t make it drink, you need to make it thirsty.’ In this episode of Business Problems solved, Lee explains the importance of finding problems rather than starting with a solution. He also discusses how you can do this with your team to improve their thirst for getting to where they want to be.   KEY TAKEAWAYS  The secret to successful change is finding the problem rather than starting with a solution. If you can understand the problem, you want to solve without a solution already in mind then you have a better chance of success. This is because you may lead the problem down the wrong path. Engage with the people you’re working with on the problems that they have today. Approach the problems by saying the problem without giving any solution. The easiest ways to make people thirsty is to find problems with them. Forward framing is truly understanding what it looks like after you’ve achieved your goal. When you understand where you want to get to, look at how you’re going to get there by finding the problems and see how far away you are.  BEST MOMENTS ‘You have to start with the problem’ ‘The thirstier you can make them, the easier it will be’ ‘It’s not about solving problems; it’s about finding them.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/  This show was brought to you by Progressive Media

‘You can take a horse to water but you can’t make it drink, you need to make it thirsty.’ In this episode of Business Problems solved, Lee explains the importance of finding problems rather than starting with a solution. He also discusses how you can do this with your team to improve their thirst for getting to where they want to be. KEY TAKEAWAYS <ul> <li>The secret to successful change is finding the problem rather than starting with a solution.</li> <li>If you can understand the problem, you want to solve without a solution already in mind then you have a better chance of success. This is because you may lead the problem down the wrong path.</li> <li>Engage with the people you’re working with on the problems that they have today. Approach the problems by saying the problem without giving any solution.</li> <li>The easiest ways to make people thirsty is to find problems with them.</li> <li>Forward framing is truly understanding what it looks like after you’ve achieved your goal.</li> <li>When you understand where you want to get to, look at how you’re going to get there by finding the problems and see how far away you are.</li> </ul> BEST MOMENTS ‘You have to start with the problem’ ‘The thirstier you can make them, the easier it will be’ ‘It’s not about solving problems; it’s about finding them.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Dont Start With a Solution

Nigel Risner

Lee talks to motivational speaker, communications expert and self-professed “Zookeeper”, Nigel Risner, a man who’s been on both sides of success, and who’s since devoted himself to helping businesses and their leaders improve in over seventy countries. Nigel joins Lee to discuss his formula for success, and to talk about his incredible “zookeeper” theory, designed to allow leaders to unlock the potential in their teams. KEY TAKEAWAYS  Speak with authenticity. Speak from the heart. Share your message with honesty and passion. A valuable message will always find its way to the right people. You lead people and you manage things. When you’re a parent, you lead your child to success, and you manage the objects and processes around them. It’s the same in business. We need to know when to lead and when to manage. Most of us, instead of listening, are waiting to respond. The greatest zookeepers are the ones who listen. Treat participants in the conversation as though they are the only thing that matters in the world. Nigel’s top two tips for those wishing to supercharge their speaking career: You need to have a “Martini Speech” - Develop a keynote speech that you can deliver “anytime, anyplace, anywhere” You need to become phenomenal at marketing - Get out there and understand how to sell your services and yourself.   Never give “feedback". Give "feed-forward”. People can’t turn back time and do things differently. Constructive input happens in the moment, and is far more effective as a tool for future positive outcomes. Too many businesses focus on the last customer instead of the next customer. By giving each interaction our total attention, we create life-changing experiences.  BEST MOMENTS ‘Making money isn’t complicated. Working with people is complicated’  ‘If you’re in the room, be in the room’ ‘LISTEN contains the same letters as SILENT’  ‘If you’re brilliant, but no-one knows it, you’re not brilliant’  ‘I am your most important person in the world right now'   VALUABLE RESOURCES Business Problems Solved Podcast Nigel Risner - https://www.nigelrisner.com Your Best Year Starts Here Podcast - https://www.nigelrisner.com/podcast Nigel Risner LinkedIn - https://www.linkedin.com/in/nigel-risner-chief-zoo-keeper-09632/ Nigel Risner Facebook - https://www.facebook.com/nigel.risner Nigel Risner Twitter - https://twitter.com/Nigelrisner ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/  This show was brought to you by Progressive Media

Lee talks to motivational speaker, communications expert and self-professed “Zookeeper”, Nigel Risner, a man who’s been on both sides of success, and who’s since devoted himself to helping businesses and their leaders improve in over seventy countries. Nigel joins Lee to discuss his formula for success, and to talk about his incredible “zookeeper” theory, designed to allow leaders to unlock the potential in their teams. KEY TAKEAWAYS <ul> <li>Speak with authenticity. Speak from the heart. Share your message with honesty and passion. A valuable message will always find its way to the right people.</li> <li>You lead people and you manage things. When you’re a parent, you lead your child to success, and you manage the objects and processes around them. It’s the same in business. We need to know when to lead and when to manage.</li> <li>Most of us, instead of listening, are waiting to respond. The greatest zookeepers are the ones who listen. Treat participants in the conversation as though they are the only thing that matters in the world.</li> <li>Nigel’s top two tips for those wishing to supercharge their speaking career: <ul> <li>You need to have a “Martini Speech” - Develop a keynote speech that you can deliver “anytime, anyplace, anywhere”</li> <li>You need to become phenomenal at marketing - Get out there and understand how to sell your services and yourself.</li> </ul> </li> <li>Never give “feedback". Give "feed-forward”. People can’t turn back time and do things differently. Constructive input happens in the moment, and is far more effective as a tool for future positive outcomes.</li> <li>Too many businesses focus on the last customer instead of the next customer. By giving each interaction our total attention, we create life-changing experiences.</li> </ul> BEST MOMENTS ‘Making money isn’t complicated. Working with people is complicated’ ‘If you’re in the room, be in the room’ ‘LISTEN contains the same letters as SILENT’ ‘If you’re brilliant, but no-one knows it, you’re not brilliant’ ‘I am your most important person in the world right now'   VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> Nigel Risner - <a href="https://www.nigelrisner.com/" rel="nofollow" target="_blank">https://www.nigelrisner.com</a> Your Best Year Starts Here Podcast - <a href="https://www.nigelrisner.com/podcast" rel="nofollow" target="_blank">https://www.nigelrisner.com/podcast</a> Nigel Risner LinkedIn - <a href="https://www.linkedin.com/in/nigel-risner-chief-zoo-keeper-09632/" rel="nofollow" target="_blank">https://www.linkedin.com/in/nigel-risner-chief-zoo-keeper-09632/</a> Nigel Risner Facebook - <a href="https://www.facebook.com/nigel.risner" rel="nofollow" target="_blank">https://www.facebook.com/nigel.risner</a> Nigel Risner Twitter - <a href="https://twitter.com/Nigelrisner" rel="nofollow" target="_blank">https://twitter.com/Nigelrisner</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The Most Important Person In The World Right Now Is You – with Nigel Risner

Now may be a time for self-reflection, and to examine the many pathways that have merged to form our own unique journeys. Lee has been considering his own story as a change agent, specifically examining the sometimes loneliness of change and its implementation. KEY TAKEAWAYS  Being a change agent means that often we are the sole voice of innovation. It takes a certain mental fortitude, as it’s not always a happy place to be. Leaders of organisations often attribute stagnancy and failure to its people. They believe that things that have worked in the past should work always, and never need to be revolutionised. The only factors we can truly change are our perceptions about others, and our feelings towards our role and how we perform.  What can you do to challenge your own thinking? Are there angles you haven’t considered? Only by opening our minds to the wisdom of others can we approach challenges from a differing perspective.  BEST MOMENTS ‘We can be the only person in that organisation pushing that boulder up a hill’  ‘You can only change the things you have direct control over’  ‘Concentrate on you first before anyone else'  VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

Now may be a time for self-reflection, and to examine the many pathways that have merged to form our own unique journeys. Lee has been considering his own story as a change agent, specifically examining the sometimes loneliness of change and its implementation. KEY TAKEAWAYS <ul> <li>Being a change agent means that often we are the sole voice of innovation. It takes a certain mental fortitude, as it’s not always a happy place to be.</li> <li>Leaders of organisations often attribute stagnancy and failure to its people. They believe that things that have worked in the past should work always, and never need to be revolutionised.</li> <li>The only factors we can truly change are our perceptions about others, and our feelings towards our role and how we perform. </li> <li>What can you do to challenge your own thinking? Are there angles you haven’t considered? Only by opening our minds to the wisdom of others can we approach challenges from a differing perspective.</li> </ul> BEST MOMENTS ‘We can be the only person in that organisation pushing that boulder up a hill’ ‘You can only change the things you have direct control over’ ‘Concentrate on you first before anyone else' VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Change is Lonely

Trish Wilson

Lee is with Trish Wilson -  Continuous improvement specialist and professional Network Catalyst from New Zealand who has successfully built international networks over the last 6 years. As a curator of networking Trish knows how to develop the right culture and the importance of learning from each other in smart inspirational conversations where an initial spark can take a conversation on an unexpected journey that provides everyone involved with something special. This is a great conversation with Lee and Trish exploring the key elements of networking and explaining why being with others to learn and share is so inspirational and a vital part of continuous improvement for everyone.   KEY TAKEAWAYS  If everyone was able to talk to each other everything would be so much better. The network is an ecosystem there are those who are really involved and those who only dip in occasionally. Why network? – It’s all about being around people sharing ideas, not being alone, inspiring others and learning something new. It’s about people who are doing sharing with others who are doing. To get into networking you need to be curious. You ask a question and then you are curious about the answer so you can ask another question. Don’t write anything or anyone off at the beginning you never know where something amazing is going to come from – you have to be an explorer. People are amazing but there are a huge variety of wants and needs across any group and its about being able to have a smart conversation where everyone comes in on the same level. Being able to successfully curate is about developing the right culture When you put like-minded people together they are all able to bring something that benefits others. It’s a journey an exploration and people resonate with different networks, you have to find out who you are, how you are.    BEST MOMENTS ‘Often the conversation goes off in all sorts of different inspirational ways’ ‘You have to be a bit of a giver to network successfully’ ‘It’s a pivotable role to make the acceleration happen and the connections stick’ ‘It’s about sparking the initial conversation’   VALUABLE RESOURCES Business Problems Solved Podcast  CICE website Trish Wilson LinkedIn   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

Lee is with Trish Wilson -  Continuous improvement specialist and professional Network Catalyst from New Zealand who has successfully built international networks over the last 6 years. As a curator of networking Trish knows how to develop the right culture and the importance of learning from each other in smart inspirational conversations where an initial spark can take a conversation on an unexpected journey that provides everyone involved with something special. This is a great conversation with Lee and Trish exploring the key elements of networking and explaining why being with others to learn and share is so inspirational and a vital part of continuous improvement for everyone. KEY TAKEAWAYS <ul> <li>If everyone was able to talk to each other everything would be so much better.</li> <li>The network is an ecosystem there are those who are really involved and those who only dip in occasionally.</li> <li>Why network? – It’s all about being around people sharing ideas, not being alone, inspiring others and learning something new. It’s about people who are doing sharing with others who are doing. To get into networking you need to be curious. You ask a question and then you are curious about the answer so you can ask another question.</li> <li>Don’t write anything or anyone off at the beginning you never know where something amazing is going to come from – you have to be an explorer.</li> <li>People are amazing but there are a huge variety of wants and needs across any group and its about being able to have a smart conversation where everyone comes in on the same level. Being able to successfully curate is about developing the right culture</li> <li>When you put like-minded people together they are all able to bring something that benefits others.</li> <li>It’s a journey an exploration and people resonate with different networks, you have to find out who you are, how you are.</li> </ul> BEST MOMENTS ‘Often the conversation goes off in all sorts of different inspirational ways’ ‘You have to be a bit of a giver to network successfully’ ‘It’s a pivotable role to make the acceleration happen and the connections stick’ ‘It’s about sparking the initial conversation’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> <a href="http://www.cice.co.nz/#page-content" rel="nofollow" target="_blank">CICE website</a> <a href="https://www.linkedin.com/in/trish-wilson-82945823/" rel="nofollow" target="_blank">Trish Wilson LinkedIn</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Networking With Trish Wilson

Lee has recently taken learnings from a visit to Toyota and from the film ‘The Karate Kid’. He explains what he learned and how you can take his learning and apply them into your business to encourage a better environment.   KEY TAKEAWAYS  In the training room there was equipment, such as rope, that encouraged people to move in certain ways and do particular movements. The equipment in the training rooms were teaching the fundamental movements that people will need to use. Break down the process of a something and make it easy to repeat the behaviour in the easiest way possible. Think about the habits you’re trying to create and break down what it is you need to do in order to make these habits happen. How can you break things down into the smallest form and get people to do these things continuously? Once you get people to do the first thing you can get stack these habits up.  BEST MOMENTS ‘wax on wax off’ ‘Break down the process’ ‘re-programme the mind’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

Lee has recently taken learnings from a visit to Toyota and from the film ‘The Karate Kid’. He explains what he learned and how you can take his learning and apply them into your business to encourage a better environment. KEY TAKEAWAYS <ul> <li>In the training room there was equipment, such as rope, that encouraged people to move in certain ways and do particular movements.</li> <li>The equipment in the training rooms were teaching the fundamental movements that people will need to use.</li> <li>Break down the process of a something and make it easy to repeat the behaviour in the easiest way possible.</li> <li>Think about the habits you’re trying to create and break down what it is you need to do in order to make these habits happen.</li> <li>How can you break things down into the smallest form and get people to do these things continuously?</li> <li>Once you get people to do the first thing you can get stack these habits up.</li> </ul> BEST MOMENTS ‘wax on wax off’ ‘Break down the process’ ‘re-programme the mind’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Understanding The Fundamentals First

Lee answers 2 questions that he is commonly asked in regards to problem solving. One of which is whether they are solving enough problems. Listen to this episode of Business Problems Solved to find out more… KEY TAKEAWAYS  Are we solving enough problems? Having meetings are for discussing what went well and what didn’t go well and how you can prevent things not going well again. In these meetings have a look at whether they’re actually identifying problems to solve. If you’re running into the same problems day in day out, try to understand why you’re not discovering new problems. How much data is enough data to have a problem solving event? This depends on the size of the problem you’re looking to solve. If you have data that points you in the direction of where a problem has occurred, then that’s enough data to start problem solving. Understand by going to see the areas where there are issues. Sometimes one person’s opinion is enough to understand.  BEST MOMENTS ‘In order to solve problems, you need to find problems that you can solve effectively.’ ‘Make sure you have the system set up right to enable you to find problems to solve.’ ‘If you’re asking whether you’re solving enough problems, the answer is no you’re not finding enough problems. ‘Problems aren’t solved in meetings; problems are solved in the the workplace’ ‘You don’t know whether that’s a perceived problem or a real problem until you see yourself.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/  This show was brought to you by Progressive Media

Lee answers 2 questions that he is commonly asked in regards to problem solving. One of which is whether they are solving enough problems. Listen to this episode of Business Problems Solved to find out more… KEY TAKEAWAYS <ul> <li>Are we solving enough problems?</li> <li>Having meetings are for discussing what went well and what didn’t go well and how you can prevent things not going well again.</li> <li>In these meetings have a look at whether they’re actually identifying problems to solve.</li> <li>If you’re running into the same problems day in day out, try to understand why you’re not discovering new problems.</li> <li>How much data is enough data to have a problem solving event?</li> <li>This depends on the size of the problem you’re looking to solve. If you have data that points you in the direction of where a problem has occurred, then that’s enough data to start problem solving.</li> <li>Understand by going to see the areas where there are issues.</li> <li>Sometimes one person’s opinion is enough to understand.</li> </ul> BEST MOMENTS ‘In order to solve problems, you need to find problems that you can solve effectively.’ ‘Make sure you have the system set up right to enable you to find problems to solve.’ ‘If you’re asking whether you’re solving enough problems, the answer is no you’re not finding enough problems. ‘Problems aren’t solved in meetings; problems are solved in the the workplace’ ‘You don’t know whether that’s a perceived problem or a real problem until you see yourself.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

2 Questions ANSWERED About Problem Solving

In this episode of Business Problems Solved Lee discusses a recent observation he made that relates performance with happiness. Listen into this episode for tips on how to improve your happiness and performance… KEY TAKEAWAYS  Think back to one of the 5 D’s – Desire, have the desire to be happy. Recently Lee asked a group of people how happy they were. 30% said they were happy, 50% said they were ok and the other 20% said they weren’t happy. Lee then continued to ask what percentage of time would someone want to be happy and majority said 80%. In order to become happy or improve happiness, try to recognise what makes you happy and do more of that. Very little people were doing anything to improve their happiness. Starting something new and keeping up the same momentum as when you started that thing can help improve happiness. Ask yourself are you putting yourself first or your business first. Ensure you’ve got the right balance.  BEST MOMENTS ‘What things are you doing that make you happier right now?’ ‘How often do you put aside the things that you want to do for you?’  ‘If you’re happier in yourself and have a happier state of mind, you’re more likely to perform better.’ VALUABLE RESOURCES   Business Problems Solved Podcast http://i2ihq.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/This show was brought to you by Progressive Media

In this episode of Business Problems Solved Lee discusses a recent observation he made that relates performance with happiness. Listen into this episode for tips on how to improve your happiness and performance… KEY TAKEAWAYS <ul> <li>Think back to one of the 5 D’s – Desire, have the desire to be happy.</li> <li>Recently Lee asked a group of people how happy they were. 30% said they were happy, 50% said they were ok and the other 20% said they weren’t happy.</li> <li>Lee then continued to ask what percentage of time would someone want to be happy and majority said 80%.</li> <li>In order to become happy or improve happiness, try to recognise what makes you happy and do more of that.</li> <li>Very little people were doing anything to improve their happiness.</li> <li>Starting something new and keeping up the same momentum as when you started that thing can help improve happiness.</li> <li>Ask yourself are you putting yourself first or your business first. Ensure you’ve got the right balance.</li> </ul> BEST MOMENTS ‘What things are you doing that make you happier right now?’ ‘How often do you put aside the things that you want to do for you?’ ‘If you’re happier in yourself and have a happier state of mind, you’re more likely to perform better.’ VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2" rel="nofollow" target="_blank">Business Problems Solved Podcast</a> <a href="http://i2ihq.com/" rel="nofollow" target="_blank">http://i2ihq.com</a> ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

How Happy Are You?

Michael Balle

‘To make products we have to make people’ I’ve been studying that phrase my entire life’ In this episode, Lee is speaking with Michael Balle, bestselling author and executive coach with twenty years of experience in Lean research and practice. Lee and Michael discuss how the ‘lean’ strategy works in business, why it is so different and how it can positively change your business and success. They explore what ‘lean’ is, being people-centric and learning from everyone in this fascinating interview which has something for everyone in business, listen in now to find out how to engage and involve others effectively.   KEY TAKEAWAYS The ‘lean’ strategy Most consultants are obsessed with the idea of the process and they do a blend of reengineering and lean. They look to improve and accelerate the process but it has nothing to do with the people. Brilliant leaders are expected to have a brilliant strategy and execute it. Lean thinkers start not by solving problems but by finding problems. Some problems are structural and they will always be there but if you face them and build your strategy on this thinking you will be altering the way your mindset when approaching problems. We are implicitly taught to be masters of our fate but if we look at the world in a more Asian way we recognise we are challenged by the world around us and it’s about the way in which we respond and how we learn from our responses that develops our thinking. In ‘lean’  the helicopter mode involves looking at a situation with the widest view and then in the minutest detail. The process of moving up and down from the big picture to the smallest detail promotes interaction between management and the people on the front line. Trust When you create trust both elements bring different things and this results everyone being able to see things in a very different way. We are biased to trust people we like and when we meet people we ask ourselves what are the other persons’ intentions towards me? can they carry it out and are they dependable? Growth mindset people think that doing something new and learning is worth doing whilst fixed mindset individuals already think they know everything they need and are concerned with how they are viewed by others. In a team with trust, the individuals will understand the different individual viewpoints.   Problem-solving is the place where trust will happen as a result of people working together and learning to understand each other. The challenge There is a layer of cost in business that is caused by our misconceptions it's not what you don’t know it’s what you think is true that isn’t – your misconceptions. In ‘lean’ you discover your misconceptions.   The key to ‘Lean’ It is a thinking strategy, a cognitive strategy it’s the way you go about solving problems, not the solution you can apply. It’s  a set of tools you can use on yourself to discover things you didn’t know before. In the lean strategy; You begin by finding problems, You face the big problems, You frame them in a way everyone understands, Everyone can participate in solving the problems. It’s a people-centric strategy. It’s a more human way to run companies - people are more engaged and involved in their company. In order to learn you have to treat problems and people as singular,  in doing this you deepen your understanding humanly which gives you new insights. You don’t apply ‘Lean’ you practise ‘Lean thinking’ and you see your own perspective on things change radically.   BEST MOMENTS ‘The bottom-up or top-down approach is completely in the old paradigm’ ‘Every Lean tool in Toyota is a tool to help you think more deeply about the problem. When you learn to think more deeply about the problem you can think more deeply about everything else’  ‘We could teach everyone to think differently in order to be able to solve the problems’   VALUABLE RESOURCES Business Problems Solved Podcast The lean Strategy book by Michael Balle, Daniel Jones, Jacques Chaize, Orest Fiume The Lean Strategy website   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/        This show was brought to you by Progressive Media

‘To make products we have to make people’ I’ve been studying that phrase my entire life’ In this episode, Lee is speaking with Michael Balle, bestselling author and executive coach with twenty years of experience in Lean research and practice. Lee and Michael discuss how the ‘lean’ strategy works in business, why it is so different and how it can positively change your business and success. They explore what ‘lean’ is, being people-centric and learning from everyone in this fascinating interview which has something for everyone in business, listen in now to find out how to engage and involve others effectively. KEY TAKEAWAYS The ‘lean’ strategy Most consultants are obsessed with the idea of the process and they do a blend of reengineering and lean. They look to improve and accelerate the process but it has nothing to do with the people. Brilliant leaders are expected to have a brilliant strategy and execute it. Lean thinkers start not by solving problems but by finding problems. Some problems are structural and they will always be there but if you face them and build your strategy on this thinking you will be altering the way your mindset when approaching problems. We are implicitly taught to be masters of our fate but if we look at the world in a more Asian way we recognise we are challenged by the world around us and it’s about the way in which we respond and how we learn from our responses that develops our thinking. In ‘lean’  the helicopter mode involves looking at a situation with the widest view and then in the minutest detail. The process of moving up and down from the big picture to the smallest detail promotes interaction between management and the people on the front line. Trust When you create trust both elements bring different things and this results everyone being able to see things in a very different way. We are biased to trust people we like and when we meet people we ask ourselves what are the other persons’ intentions towards me? can they carry it out and are they dependable? Growth mindset people think that doing something new and learning is worth doing whilst fixed mindset individuals already think they know everything they need and are concerned with how they are viewed by others. In a team with trust, the individuals will understand the different individual viewpoints.   Problem-solving is the place where trust will happen as a result of people working together and learning to understand each other. The challenge There is a layer of cost in business that is caused by our misconceptions it's not what you don’t know it’s what you think is true that isn’t – your misconceptions. In ‘lean’ you discover your misconceptions. The key to ‘Lean’ It is a thinking strategy, a cognitive strategy it’s the way you go about solving problems, not the solution you can apply. It’s  a set of tools you can use on yourself to discover things you didn’t know before. In the lean strategy; You begin by finding problems, You face the big problems, You frame them in a way everyone understands, Everyone can participate in solving the problems. It’s a people-centric strategy. It’s a more human way to run companies - people are more engaged and involved in their company. In order to learn you have to treat problems and people as singular,  in doing this you deepen your understanding humanly which gives you new insights. You don’t apply ‘Lean’ you practise ‘Lean thinking’ and you see your own perspective on things change radically. BEST MOMENTS ‘The bottom-up or top-down approach is completely in the old paradigm’ ‘Every Lean tool in Toyota is a tool to help you think more deeply about the problem. When you learn to think more deeply about the problem you can think more deeply about everything else’ ‘We could teach everyone to think differently in order to be able to solve the problems’ VALUABLE RESOURCES Business Problems Solved Podcast The lean Strategy book by Michael Balle, Daniel Jones, Jacques Chaize, Orest Fiume The Lean Strategy website ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com <a href="https://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lhoughton/</a> This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

The  ‘Lean’ Strategy, looking for and solving problems in business - `interview with Michael Balle, bestselling author

What are the Deliberate Actions you need to Deliver your desired outcome? Welcome to this exciting podcast exploring the actions you need to deliver your desired outcome. The 5Ds, identified as critical success criteria for anyone, whether as an individual, or as part of a team, or wanting to grow scale or improve their business. Desire Discover Dedication Deliberate action Deliver THE Business Problem Solver – Lee Houghton explores how you can really deliver and achieve your desired outcome, through criteria 4 and 5 of the 5Ds. This engrossing podcast is part of an introduction to the 5Ds KEY TAKEAWAYS Deliberate Action This is about doing those actions that fill you up the quickest and move you closer to your desired outcome the fastest.  Prioritising  What are the actions you could do to move you closer to your goals? You need to prioritise those things that will have the greatest benefit.  Study positive behaviours  Study those people who have perfected the behaviour you want to perform and then break the behaviour into manageable actions.  Observing  It’s about those actions that help you move closest to your goals most quickly. You might have to observe a process to understand what’s happening and implement those actions. Delivery This about understanding how do you know you’ve achieved what you want to achieve what are your measures to help you know that? how do you know?  Reviewing  Reviewing the journey, you’ve been on, so you can learn and adapt and improve next time.  Outcomes  Celebrating success with those who’ve been involved with you and about choosing what’s next. How do you know if you’ve achieved your destination? because at the start you had desired outcome and a place you wanted to get to, have you achieved it or not? What is the journey you’ve been on? What could you change? BEST MOMENTS “What are the actions you need to deliver?” “Form habits to enable you to continually move forward it’s a culture and environment you want to create then go through 5d again.” “Did that path happen the way you thought it may what can you learn share with others?” “A plan is just a guide of the path you want to take" “Only at the end can you join the dots” VALUABLE RESOURCES Other podcasts in 5Ds series ABOUT THE HOST  For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack &amp; India. I also enjoy listening to, reading and applying business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/ Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDwThis show was brought to you by Progressive Media

What are the Deliberate Actions you need to Deliver your desired outcome? Welcome to this exciting podcast exploring the actions you need to deliver your desired outcome. The 5Ds, identified as critical success criteria for anyone, whether as an individual, or as part of a team, or wanting to grow scale or improve their business. Desire Discover Dedication Deliberate action Deliver THE Business Problem Solver – Lee Houghton explores how you can really deliver and achieve your desired outcome, through criteria 4 and 5 of the 5Ds. This engrossing podcast is part of an introduction to the 5Ds KEY TAKEAWAYS Deliberate Action This is about doing those actions that fill you up the quickest and move you closer to your desired outcome the fastest. <ol> <li>Prioritising</li> </ol> What are the actions you could do to move you closer to your goals? You need to prioritise those things that will have the greatest benefit. <ol> <li>Study positive behaviours</li> </ol> Study those people who have perfected the behaviour you want to perform and then break the behaviour into manageable actions. <ol> <li>Observing</li> </ol> It’s about those actions that help you move closest to your goals most quickly. You might have to observe a process to understand what’s happening and implement those actions. Delivery This about understanding how do you know you’ve achieved what you want to achieve what are your measures to help you know that? how do you know? <ol> <li>Reviewing</li> </ol> Reviewing the journey, you’ve been on, so you can learn and adapt and improve next time. <ol> <li>Outcomes</li> </ol> Celebrating success with those who’ve been involved with you and about choosing what’s next. How do you know if you’ve achieved your destination? because at the start you had desired outcome and a place you wanted to get to, have you achieved it or not? What is the journey you’ve been on? What could you change? BEST MOMENTS “What are the actions you need to deliver?” “Form habits to enable you to continually move forward it’s a culture and environment you want to create then go through 5d again.” “Did that path happen the way you thought it may what can you learn share with others?” “A plan is just a guide of the path you want to take" “Only at the end can you join the dots” VALUABLE RESOURCES Other podcasts in 5Ds series ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack &amp; India. I also enjoy listening to, reading and applying business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> LinkedIn: <a href="http://www.linkedin.com/in/lhoughton/" rel="nofollow" target="_blank">www.linkedin.com/in/lhoughton/</a> Facebook: <a href="http://www.facebook.com/THEBusinessProblemSolver/" rel="nofollow" target="_blank">www.facebook.com/THEBusinessProblemSolver/</a> Twitter: <a href="https://twitter.com/BusiProbsSolved" rel="nofollow" target="_blank">https://twitter.com/BusiProbsSolved</a> Instagram: <a href="http://www.instagram.com/the_business_problem_solver/?hl=en" rel="nofollow" target="_blank">www.instagram.com/the_business_problem_solver/?hl=en</a> YouTube: <a href="https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw" rel="nofollow" target="_blank">https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw</a>This show was brought to you by <a href="https://progressivestudios.co/" rel="nofollow" target="_blank">Progressive Media</a>

Deliberate Action - Delivery

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