Lily Woi

Ever wondered what the secret sauce is for enhancing performance and productivity? Well, wonder no more as culture change catalyst, author and leadership coach Lily Woi is here to unveil how to drive change and boost your working environment. Lily is no stranger to working with multinational companies to drive change and transformation and believes that creating an environment that fosters high performance and productivity requires a people-centred approach. Throughout this discussion, Lily highlights the importance of focusing on people and acknowledging that they are the core of an organisation's success, creating a unified vision for organisational success and building bridges of trust. Key discussions include:  1.     An introduction to Lily Woi  2.     Striking a balance between high-performance and people-centred organisations  3.     Business transformation: the top-down and bottom-up approach  4.     Vulnerability in leadership: the benefits and the risks of being a vulnerable leader  5.     The key to setting up a culture of alignment and the crucial role of internal communications  6.     The value of autonomy, empowerment and accountability in the workplace  7.     How to avoid the cycle of failure  8.     Ways to become a more transparent leader Plus lots more! Lily's leadership and organisational transformation expertise provide a wealth of knowledge for any business looking to improve its culture. Hit play now to learn how to empower, engage and excel from Lily's valuable experience and insights. "Creating a more human-centred approach is often the key to enhancing performance and productivity. You are not able to have a high-performing organisation if you don't focus on your people. They are core to your success."– Lily Woi.  ABOUT LILY WOI: LinkedIn: https://www.linkedin.com/in/lilywoi/ Work: https://lilywoicoaching.com/ ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO:   If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking here to rate and review it!  This podcast was proudly produced in partnership with  Podlad.com

Ever wondered what the secret sauce is for enhancing performance and productivity? Well, wonder no more as culture change catalyst, author and leadership coach Lily Woi is here to unveil how to drive change and boost your working environment. Lily is no stranger to working with multinational companies to drive change and transformation and believes that creating an environment that fosters high performance and productivity requires a people-centred approach. Throughout this discussion, Lily highlights the importance of focusing on people and acknowledging that they are the core of an organisation's success, creating a unified vision for organisational success and building bridges of trust. Key discussions include: 1.     An introduction to Lily Woi 2.     Striking a balance between high-performance and people-centred organisations 3.     Business transformation: the top-down and bottom-up approach 4.     Vulnerability in leadership: the benefits and the risks of being a vulnerable leader 5.     The key to setting up a culture of alignment and the crucial role of internal communications 6.     The value of autonomy, empowerment and accountability in the workplace 7.     How to avoid the cycle of failure 8.     Ways to become a more transparent leader Plus lots more! Lily's leadership and organisational transformation expertise provide a wealth of knowledge for any business looking to improve its culture. Hit play now to learn how to empower, engage and excel from Lily's valuable experience and insights. "Creating a more human-centred approach is often the key to enhancing performance and productivity. You are not able to have a high-performing organisation if you don't focus on your people. They are core to your success."– Lily Woi. ABOUT LILY WOI: LinkedIn: <a href="https://www.linkedin.com/in/lilywoi/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lilywoi/</a> Work: <a href="https://lilywoicoaching.com/" rel="nofollow" target="_blank">https://lilywoicoaching.com/</a> ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:   If you're struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noopener nofollow" target="_blank">here</a> to rate and review it!  This podcast was proudly produced in partnership with <a href="https://www.podlad.com/" rel="nofollow" target="_blank"> Podlad.com</a>

119 | Building Bridges of Trust: The Foundation for a High-Performance Environment | Lily Woi

Joanna Howes

Are you striving to become a more courageous leader, challenge the status quo and drive innovation? If so, this latest episode with Joanna Howes, International Coach of the Year and founder of The Change Creators, is for you as we delve into leading with courage, igniting your self-awareness, unlocking high performance and empowering others. We understand that knowing where to turn for guidance can be challenging if you’re in a leadership role and feeling overwhelmed, and that’s why Joanna is here to help. Joanna dives deep into the attributes of courageous leadership, from empowering others and being vulnerable to taking action and creating clarity. Key discussions include:  An introduction to Joanna Howes Courageous leadership: stepping into the courageous zone  What does a courageous leader look like?  The relationship with yourself and the importance of looking within  The role of courage when driving change in an organisation  Unlocking strength through vulnerability and setting clear expectations  Leadership 101: the art of communication and listening Is there a difference between high-performance and high achievers?  The value of a growth mindset and why protecting your energy is vital  How you can become more courageous today  Plus lots more! With the right mindset and guidance, any leader can learn to be brave and create a better culture in their workplace. Hit play now and get ready to learn how you can transition from a reliant leader to an effective one and get the insights you need to grow and become a courageous leader. “So many leaders think everyone can read their mind and see the world. When you accept they can’t, it’s your responsibility as a leader to paint the picture for them and understand them so they can move forward with you. It takes more time, but it does mean you’ll get the results.” - Joanna Howes. ABOUT JOANNA HOWES: LinkedIn: https://www.linkedin.com/in/joannahowes/  Work: https://thechangecreators.com/  ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking here to rate and review it!  This podcast was proudly produced in partnership with  Podlad.com

Are you striving to become a more courageous leader, challenge the status quo and drive innovation? If so, this latest episode with Joanna Howes, International Coach of the Year and founder of The Change Creators, is for you as we delve into leading with courage, igniting your self-awareness, unlocking high performance and empowering others. We understand that knowing where to turn for guidance can be challenging if you’re in a leadership role and feeling overwhelmed, and that’s why Joanna is here to help. Joanna dives deep into the attributes of courageous leadership, from empowering others and being vulnerable to taking action and creating clarity. Key discussions include: <ul> <li>An introduction to Joanna Howes</li> <li>Courageous leadership: stepping into the courageous zone </li> <li>What does a courageous leader look like? </li> <li>The relationship with yourself and the importance of looking within </li> <li>The role of courage when driving change in an organisation </li> <li>Unlocking strength through vulnerability and setting clear expectations </li> <li>Leadership 101: the art of communication and listening</li> <li>Is there a difference between high-performance and high achievers? </li> <li>The value of a growth mindset and why protecting your energy is vital </li> <li>How you can become more courageous today</li> </ul> Plus lots more! With the right mindset and guidance, any leader can learn to be brave and create a better culture in their workplace. Hit play now and get ready to learn how you can transition from a reliant leader to an effective one and get the insights you need to grow and become a courageous leader. “So many leaders think everyone can read their mind and see the world. When you accept they can’t, it’s your responsibility as a leader to paint the picture for them and understand them so they can move forward with you. It takes more time, but it does mean you’ll get the results.” - Joanna Howes. ABOUT JOANNA HOWES: LinkedIn: <a href="https://www.linkedin.com/in/joannahowes/" rel="nofollow" target="_blank">https://www.linkedin.com/in/joannahowes/</a> Work: <a href="https://thechangecreators.com/" rel="nofollow" target="_blank">https://thechangecreators.com/</a> ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noopener nofollow" target="_blank">here</a> to rate and review it!  This podcast was proudly produced in partnership with <a href="https://www.podlad.com/" rel="nofollow" target="_blank"> Podlad.com</a>

118 | Unleashing the Power of Courageous Leadership: A Pathway to Success | Joanna Howes

Sonya Shelton

Are leaders blaming employees for their own failures? In today's rapidly changing corporate landscape, establishing a strong company culture is more important than ever. Companies that fail to create a sense of purpose and passion risk losing talented employees and alienating consumers. That's where Sonya Shelton comes in. As the CEO and founder of Executive Leadership Consulting, Sonya helps fast-growth companies connect their business strategy with their company culture to maintain growth. In this episode, Sonya provides practical insights into the importance of empowering employees, promoting collaboration, and clarifying internal communications and shares the leadership model that all leaders should be aware of, the Red Thread model. Key discussions include:  An introduction to Sonya Shelton The triangle of culture, leadership and strategy How leaders can help employees align with business strategies The pandemic wake-up call: the connection to purpose The five P’s of the Red Thread Leadership Model The power of collaboration within a company How decision-making can impact teams and individuals within an organisation The key to creating intentionality and a positive workplace culture Leadership problems: What leaders need to stop doing right now How to help people align to strategy  Plus lots more! Sonya’s expertise and guidance are invaluable for any company striving to build a better culture. Tune in now to discover how to make meaningful connections between your business strategy and company culture and how to empower your employees to be passionate about the company's purpose. “Helping people understand why they're doing what they're doing, and how it's going to help them in their job and help the company ultimately, they'll be on board. If you're putting rules in place, just for the sake of it, and they don't really see the point, they're either not going to do it, or they're not going to be engaged.”– Sonya Shelton.  ABOUT SONYA SHELTON: LinkedIn: https://www.linkedin.com/in/ceosonyashelton/ Work: https://executiveleader.com/sonya-shelton/ ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking here to rate and review it!  This podcast was proudly produced in partnership with  Podlad.com

Are leaders blaming employees for their own failures? In today's rapidly changing corporate landscape, establishing a strong company culture is more important than ever. Companies that fail to create a sense of purpose and passion risk losing talented employees and alienating consumers. That's where Sonya Shelton comes in. As the CEO and founder of Executive Leadership Consulting, Sonya helps fast-growth companies connect their business strategy with their company culture to maintain growth. In this episode, Sonya provides practical insights into the importance of empowering employees, promoting collaboration, and clarifying internal communications and shares the leadership model that all leaders should be aware of, the Red Thread model. Key discussions include: <ul> <li>An introduction to Sonya Shelton</li> <li>The triangle of culture, leadership and strategy</li> <li>How leaders can help employees align with business strategies</li> <li>The pandemic wake-up call: the connection to purpose</li> <li>The five P’s of the Red Thread Leadership Model</li> <li>The power of collaboration within a company</li> <li>How decision-making can impact teams and individuals within an organisation</li> <li>The key to creating intentionality and a positive workplace culture</li> <li>Leadership problems: What leaders need to stop doing right now</li> <li>How to help people align to strategy</li> </ul> Plus lots more! Sonya’s expertise and guidance are invaluable for any company striving to build a better culture. Tune in now to discover how to make meaningful connections between your business strategy and company culture and how to empower your employees to be passionate about the company's purpose. “Helping people understand why they're doing what they're doing, and how it's going to help them in their job and help the company ultimately, they'll be on board. If you're putting rules in place, just for the sake of it, and they don't really see the point, they're either not going to do it, or they're not going to be engaged.”– Sonya Shelton. ABOUT SONYA SHELTON: LinkedIn: <a href="https://www.linkedin.com/in/ceosonyashelton/" rel="nofollow" target="_blank">https://www.linkedin.com/in/ceosonyashelton/</a> Work: <a href="https://executiveleader.com/sonya-shelton/" rel="nofollow" target="_blank">https://executiveleader.com/sonya-shelton/</a> ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noopener nofollow" target="_blank">here</a> to rate and review it!  This podcast was proudly produced in partnership with <a href="https://www.podlad.com/" rel="nofollow" target="_blank"> Podlad.com</a>

117 | The Red Thread Model Every Leader Should Know | Sonya Shelton

Have you ever wondered how we can approach life as an adventure? In the world of work, a sense of adventure can mean embracing change and uncertainty, taking risks, and being open to new experiences and opportunities. Joining Scott this week to delve into the adventure of leadership and unleashing your inner explorer is Polar explorer and executive coach Sue Stockdale.  With a focus on self-awareness, adaptability, grounding and resilience, Sue emphasises the importance of an adventurous mindset, being comfortable with discomfort and risk-taking, and inspiring teams to drive positive change. Key discussions include:    An introduction to Sue Stockdale      Why you should never be a psychological slasher      Fostering a sense of adventure in the working environment       The characteristics of an adventurous mindset       The importance of self-awareness in business       How to navigate through change in the workplace       The power of honesty and vulnerability       The telling signs of overconfidence      The elastic band of resilience      Plus lots more! Whether you are a leader navigating change or an individual seeking personal growth, this episode offers valuable insights and actionable tips for achieving your goals and building better cultures.  “Inspiration is often an underutilised skill that leaders are not using best to inspire people to change. When our leader is there supporting and encouraging us and sharing and recognising the belief in our potential, that inspires you to want to up your game and do your best for your leader..” – Sue Stockdale.   ABOUT SUE STOCKDALE:  LinkedIn: https://www.linkedin.com/in/suestockdale/  Work: https://suestockdale.com/  ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast was proudly produced in partnership with Podlad.com  

Have you ever wondered how we can approach life as an adventure? In the world of work, a sense of adventure can mean embracing change and uncertainty, taking risks, and being open to new experiences and opportunities. Joining Scott this week to delve into the adventure of leadership and unleashing your inner explorer is Polar explorer and executive coach Sue Stockdale.  With a focus on self-awareness, adaptability, grounding and resilience, Sue emphasises the importance of an adventurous mindset, being comfortable with discomfort and risk-taking, and inspiring teams to drive positive change. Key discussions include:  <ul> <li> An introduction to Sue Stockdale  </li> </ul> <ul> <li> Why you should never be a psychological slasher  </li> </ul> <ul> <li> Fostering a sense of adventure in the working environment   </li> </ul> <ul> <li> The characteristics of an adventurous mindset   </li> </ul> <ul> <li> The importance of self-awareness in business   </li> </ul> <ul> <li> How to navigate through change in the workplace   </li> </ul> <ul> <li> The power of honesty and vulnerability   </li> </ul> <ul> <li> The telling signs of overconfidence  </li> </ul> <ul> <li> The elastic band of resilience    </li> </ul> Plus lots more! Whether you are a leader navigating change or an individual seeking personal growth, this episode offers valuable insights and actionable tips for achieving your goals and building better cultures.  “Inspiration is often an underutilised skill that leaders are not using best to inspire people to change. When our leader is there supporting and encouraging us and sharing and recognising the belief in our potential, that inspires you to want to up your game and do your best for your leader..” – Sue Stockdale.   ABOUT SUE STOCKDALE:  LinkedIn: <a href="https://www.linkedin.com/in/suestockdale/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/suestockdale/</a> Work: <a href="https://suestockdale.com/" rel="noreferrer noopener nofollow" target="_blank">https://suestockdale.com/</a>  ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast was proudly produced in partnership with <a href="https://www.podlad.com/" rel="noreferrer noopener nofollow" target="_blank">Podlad.com</a>

116 | The Adventure of Leadership: Unleashing Your Inner Explorer | Sue Stockdale

Have you ever had to deal with miscommunications in the workplace?  Are you struggling to keep up with the sheer number of emails you receive daily?   Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively.   Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kim’s must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include:   An introduction to Kim Arnold The problems poor email etiquette is creating in business today The impact of COVID-19 on business communication  The overlooked skill of effective writing  The importance of embracing feedback    Generational approaches to communication Do emojis belong in business communications?  Top tips for mastering your work emails    And more!   “We tend to move into formal posh, I’ve got my top button done up, I’ve got my jacket on, and I’m not going to crack a smile here. And people are starting to realise that that doesn’t always create relationships. It doesn’t create connections. It doesn’t build bridges with people because we sound like robots.” – Kim Arnold.   ABOUT KIM ARNOLD: LinkedIn: https://www.linkedin.com/in/karnoldcomms/ Work: https://www.kimarnold.co.uk/  ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast was proudly produced in partnership with Podlad.com  

Have you ever had to deal with miscommunications in the workplace?  Are you struggling to keep up with the sheer number of emails you receive daily? Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively.   Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kim’s must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include:  <ul> <li>An introduction to Kim Arnold</li> <li>The problems poor email etiquette is creating in business today</li> <li>The impact of COVID-19 on business communication </li> <li>The overlooked skill of effective writing </li> <li>The importance of embracing feedback  </li> <li>Generational approaches to communication</li> <li>Do emojis belong in business communications? </li> <li>Top tips for mastering your work emails  </li> </ul> And more!   “We tend to move into formal posh, I’ve got my top button done up, I’ve got my jacket on, and I’m not going to crack a smile here. And people are starting to realise that that doesn’t always create relationships. It doesn’t create connections. It doesn’t build bridges with people because we sound like robots.” – Kim Arnold.   ABOUT KIM ARNOLD: LinkedIn: <a href="https://www.linkedin.com/in/karnoldcomms/" rel="nofollow" target="_blank">https://www.linkedin.com/in/karnoldcomms/</a> Work: <a href="https://www.kimarnold.co.uk/" rel="noreferrer noopener nofollow" target="_blank">https://www.kimarnold.co.uk/</a>  ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast was proudly produced in partnership with <a href="https://www.podlad.com/" rel="noreferrer noopener nofollow" target="_blank">Podlad.com</a>

115 | Inbox Overload to Email Excellence | Mastering the Art of Business Communication | Kim Arnold

We've all heard that knowledge is power—but in the age of the internet, is knowledge still enough? Special guest Katja Schleicher, founder of Impact Communications Coaching, is here to teach us more about the shift from knowledge to emotional selling proposition and the importance of communication in an age of digital media. Get ready to find out how to make your message stand out in the sea of noise and learn techniques for crafting effective communication.   Key discussions include:   An introduction to Katja Schleicher Why effective communication in leadership is essential The biggest barriers to communicating effectively    The art of saying extraordinary things with ordinary words   Creating space for psychological safety    The importance of storytelling in business    The key to measuring the effectiveness of communication   How to ignite your communication skills today!     Plus, lots more!  Katja's advice is essential for any leader looking to build better cultures and connect with their audience more deeply. Listen for practical tips on improving your communication skills and making a lasting impact in your organisation.  "Knowledge is not an advantage anymore. Knowledge is a commonality. The difference between success and being mediocre as a company is how you get your message across." – Katja Schleicher.    ABOUT KATJA SCHLEICHER:   LinkedIn: https://www.linkedin.com/in/interviewtraining/ Work: https://www.interview-training.eu/en/ | https://www.katjaschleicher.com/  ABOUT SCOTT:    Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast was proudly produced in partnership with podlad.com 

We've all heard that knowledge is power—but in the age of the internet, is knowledge still enough? Special guest Katja Schleicher, founder of Impact Communications Coaching, is here to teach us more about the shift from knowledge to emotional selling proposition and the importance of communication in an age of digital media. Get ready to find out how to make your message stand out in the sea of noise and learn techniques for crafting effective communication.   Key discussions include:  <ul> <li>An introduction to Katja Schleicher</li> <li>Why effective communication in leadership is essential</li> <li>The biggest barriers to communicating effectively  </li> <li>The art of saying extraordinary things with ordinary words </li> <li>Creating space for psychological safety  </li> <li>The importance of storytelling in business  </li> <li>The key to measuring the effectiveness of communication  </li> <li>How to ignite your communication skills today!  </li> </ul> Plus, lots more!  Katja's advice is essential for any leader looking to build better cultures and connect with their audience more deeply. Listen for practical tips on improving your communication skills and making a lasting impact in your organisation.  "Knowledge is not an advantage anymore. Knowledge is a commonality. The difference between success and being mediocre as a company is how you get your message across." – Katja Schleicher.    ABOUT KATJA SCHLEICHER:  <ol> <li>LinkedIn: <a href="https://www.linkedin.com/in/interviewtraining/" rel="nofollow" target="_blank">https://www.linkedin.com/in/interviewtraining/</a></li> <li>Work: <a href="https://www.interview-training.eu/en/" rel="noreferrer noopener nofollow" target="_blank">https://www.interview-training.eu/en/</a> | <a href="https://www.katjaschleicher.com/" rel="noreferrer noopener nofollow" target="_blank">https://www.katjaschleicher.com/</a></li> </ol> ABOUT SCOTT:   <ul> <li>Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a></li> </ul> ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast was proudly produced in partnership with <a href="http://podlad.com/" rel="noreferrer noopener nofollow" target="_blank">podlad.com</a>

114 | Mastering the Art of Communication | Katja Schleicher

Jay Williams

Do you strive to create an open and honest workplace culture? Author, leadership expert and communication coach Jay Williams is here to share his insights on building a culture of open, honest, and timely communication through the powerful feedback loop. Jay emphasises the importance of emotional engagement and alignment in organisations and offers strategies for developing a solid core in middle management.   Key discussions include:   An introduction to Jay Williams A career shift: When a super worker becomes a supervisor Engagement in the workplace and the role of employee alignment The key components to leaders driving alignment within an organisation How feedback is imperative for success The power of a thought leader within an organisation The framework for receiving effective feedback    Plus, lots more!  This episode offers solutions for executives looking to improve their communication and management skills. So if you are ready to create a more peaceful, collaborative, and productive workplace culture, hit play now!  "I think there is a conversation to be had with your people about how they define success and moving up in the organisation. Because there's a direct correlation between how happy they will be and a happy employee equals a more productive employee." – Jay Williams.    ABOUT JAY WILLIAMS:   https://www.jaywilliamsco.com/  https://www.jaywilliamsco.com/books   ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast was proudly produced in partnership with podlad.com 

Do you strive to create an open and honest workplace culture? Author, leadership expert and communication coach Jay Williams is here to share his insights on building a culture of open, honest, and timely communication through the powerful feedback loop. Jay emphasises the importance of emotional engagement and alignment in organisations and offers strategies for developing a solid core in middle management.   Key discussions include:  <ul> <li>An introduction to Jay Williams</li> <li>A career shift: When a super worker becomes a supervisor</li> <li>Engagement in the workplace and the role of employee alignment</li> <li>The key components to leaders driving alignment within an organisation</li> <li>How feedback is imperative for success</li> <li>The power of a thought leader within an organisation</li> <li>The framework for receiving effective feedback  </li> </ul> Plus, lots more!  This episode offers solutions for executives looking to improve their communication and management skills. So if you are ready to create a more peaceful, collaborative, and productive workplace culture, hit play now!  "I think there is a conversation to be had with your people about how they define success and moving up in the organisation. Because there's a direct correlation between how happy they will be and a happy employee equals a more productive employee." – Jay Williams.    ABOUT JAY WILLIAMS:  <ul> <li><a href="https://www.jaywilliamsco.com/" rel="nofollow" target="_blank">https://www.jaywilliamsco.com/</a> </li> <li><a href="https://www.jaywilliamsco.com/books" rel="noreferrer noopener nofollow" target="_blank">https://www.jaywilliamsco.com/books</a></li> </ul>  ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast was proudly produced in partnership with <a href="http://podlad.com/" rel="noreferrer noopener nofollow" target="_blank">podlad.com</a>

113 | The Feedback Loop to Success | Jay Williams

Greg Offner Jr

Are you aware of the three employee archetypes? The Keeper, the Leaper, and the Sleeper? If not, prepare to learn about them and how best to engage them. Greg Offner Jr. – speaker, coach and consultant is here to share his fascinating insights on the psychology of change in organizations and how to disrupt the norm to create sustainable change.   Drawing on his experience as a duelling piano performer, Gregory intertwines principles used in the world of piano bars with the business world to make work more enjoyable. Gregory shares the importance of prioritizing skill development and the need for a culture shift that starts from the top but is endorsed and expected at all company levels.   Key discussions include:   Taking the irk out of work! The importance of disrupting the norm in business How to become the organization that everyone wants on their resume Employee advocacy and the rise of boomerang employees The power of incentives in the workplace     Plus, lots more!  If you are eager to learn how to create a culture of engagement and enjoyment while improving your organization's bottom line, this episode is a must-listen for you!   "Work is eight hours if we're lucky of our life every day. And not everybody gets to do something they love. But couldn't you at least like it? I mean, what's wrong with trying to make work a little more likable? And so that's what I do." – Gregory Offner Jr.   ABOUT GREGORY OFFNER JR:  LinkedIn: https://www.linkedin.com/in/gregoryoffnerjr/  Work: https://www.gregoryoffner.com/   ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast was proudly produced in partnership with podlad.com 

Are you aware of the three employee archetypes? The Keeper, the Leaper, and the Sleeper? If not, prepare to learn about them and how best to engage them. Greg Offner Jr. – speaker, coach and consultant is here to share his fascinating insights on the psychology of change in organizations and how to disrupt the norm to create sustainable change.   Drawing on his experience as a duelling piano performer, Gregory intertwines principles used in the world of piano bars with the business world to make work more enjoyable. Gregory shares the importance of prioritizing skill development and the need for a culture shift that starts from the top but is endorsed and expected at all company levels.   Key discussions include:  <ul> <li>Taking the irk out of work!</li> <li>The importance of disrupting the norm in business</li> <li>How to become the organization that everyone wants on their resume</li> <li>Employee advocacy and the rise of boomerang employees</li> <li>The power of incentives in the workplace  </li> </ul> Plus, lots more!  If you are eager to learn how to create a culture of engagement and enjoyment while improving your organization's bottom line, this episode is a must-listen for you!   "Work is eight hours if we're lucky of our life every day. And not everybody gets to do something they love. But couldn't you at least like it? I mean, what's wrong with trying to make work a little more likable? And so that's what I do." – Gregory Offner Jr.   ABOUT GREGORY OFFNER JR:  LinkedIn: <a href="https://www.linkedin.com/in/gregoryoffnerjr/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/gregoryoffnerjr/</a> Work: <a href="https://www.gregoryoffner.com/" rel="noreferrer noopener nofollow" target="_blank">https://www.gregoryoffner.com/</a>   ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you're struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast was proudly produced in partnership with <a href="http://podlad.com/" rel="noreferrer noopener nofollow" target="_blank">podlad.com</a>

112 | Disrupting Norms - How to Make Work More Likeable | Greg Offner Jr.

Is your organisation drowning in a sea of Human Resources policies? Are you tired of the stagnant work culture norms? Is this war of talent and high employee turnover era worrying you? If so, this episode is for you! Corporate culture and engagement specialist Paul Ter Wal is here to guide you on creating a positive culture, making your organisation a wonderful place to work and succeed.    Paul Ter Wal is the managing partner of Andare Consulting and is a celebrated international speaker specialising in culture and engagement. In this episode, Paul serves you invaluable advice on creating a culture of care. He unveils the power of purpose and core values, the benefits of investing in listening and trust and reveals why shareholders must make short-term sacrifices for long-term success. Key discussions include:   An introduction to Paul Ter Wal Is customer experience overshadowing employee experience? Language matters: it’s time to stop using the term human resources. The importance of infusing core values when onboarding employees. Belonging in the workplace and the elastic band of resilience. Integrating sustainability into your business.     Plus lots more!   Are you ready to learn how to improve employee engagement, foster resilience, and create a workplace where employees want to stay? Well, go ahead and hit play now!   “We need to change our perspective, from the short term of gaining a lot of money to a longer period of time, and invest in trust and then engagement, and then see that the productivity will go up.” – Paul Ter Wal.   ABOUT PAUL TER WAL:  LinkedIn: https://www.linkedin.com/in/paulterwal/   Work: https://www.paulterwal.nl/ | https://team-andare.com/ ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!  

Is your organisation drowning in a sea of Human Resources policies? Are you tired of the stagnant work culture norms? Is this war of talent and high employee turnover era worrying you? If so, this episode is for you! Corporate culture and engagement specialist Paul Ter Wal is here to guide you on creating a positive culture, making your organisation a wonderful place to work and succeed.    Paul Ter Wal is the managing partner of Andare Consulting and is a celebrated international speaker specialising in culture and engagement. In this episode, Paul serves you invaluable advice on creating a culture of care. He unveils the power of purpose and core values, the benefits of investing in listening and trust and reveals why shareholders must make short-term sacrifices for long-term success. Key discussions include:  <ul> <li>An introduction to Paul Ter Wal</li> <li>Is customer experience overshadowing employee experience?</li> <li>Language matters: it’s time to stop using the term human resources.</li> <li>The importance of infusing core values when onboarding employees.</li> <li>Belonging in the workplace and the elastic band of resilience.</li> <li>Integrating sustainability into your business.  </li> </ul> Plus lots more!   Are you ready to learn how to improve employee engagement, foster resilience, and create a workplace where employees want to stay? Well, go ahead and hit play now!   “We need to change our perspective, from the short term of gaining a lot of money to a longer period of time, and invest in trust and then engagement, and then see that the productivity will go up.” – Paul Ter Wal.   ABOUT PAUL TER WAL:  LinkedIn: <a href="https://www.linkedin.com/in/paulterwal/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/paulterwal/</a> Work: <a href="https://www.paulterwal.nl/" rel="noreferrer noopener nofollow" target="_blank">https://www.paulterwal.nl/</a> | <a href="https://team-andare.com/" rel="noreferrer noopener nofollow" target="_blank">https://team-andare.com/</a> ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!

111 | Creating A Culture of Care | Paul Ter Wal

Sophia Kristjansson

Is your organisation on a mission to achieve true inclusion and belonging but struggling to know where to begin? If so, this episode is for you!   Joining Scott to discuss inclusive leadership and the secret to transformational change is special guest Sophia Kristjansson. Sophia is a US-based with UK university roots, founder of Lexicon Lens, A DEI people development and change professional, and author. Throughout the discussion, Sophia offers valuable advice and practical tips that you can implement today to build more inclusive cultures. Sophia also explores the power of uniqueness,  the importance of gaining bias awareness, and the role of values within inclusive cultures.   Key discussions include:  The equation to building a sense of belonging in the workplace How people leaders are a catalyst for businesses Diversity and inclusion: is there a difference between the two? How leaders and teams can discover unconscious biases in the workplace Building inclusive cultures: The role of values within an organisation    Plus lots more!  This enlightening discussion will teach you the secret recipe to a more inclusive and diverse workplace. Hit that play button now to learn how to empower your employees and drive your organisation’s success!   “If you don’t have diverse perspectives, if you don’t have different kinds of people in all layers of your business, you are basically leaving money on the table and saying, I really don’t care about that.” - Sophia Kristjansson.   ABOUT SOPHIA KRISTJANSSON:  LinkedIn: https://www.linkedin.com/in/sophiakristjansson Book: https://www.transformationalchangebook.com/buy-book Work: http://lexiconleadership.com/ ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by click here. ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking here to rate and review it!   This podcast is produced in partnership with podlad.com 

Is your organisation on a mission to achieve true inclusion and belonging but struggling to know where to begin? If so, this episode is for you!   Joining Scott to discuss inclusive leadership and the secret to transformational change is special guest Sophia Kristjansson. Sophia is a US-based with UK university roots, founder of Lexicon Lens, A DEI people development and change professional, and author. Throughout the discussion, Sophia offers valuable advice and practical tips that you can implement today to build more inclusive cultures. Sophia also explores the power of uniqueness,  the importance of gaining bias awareness, and the role of values within inclusive cultures.   Key discussions include: <ul> <li>The equation to building a sense of belonging in the workplace</li> <li>How people leaders are a catalyst for businesses</li> <li>Diversity and inclusion: is there a difference between the two?</li> <li>How leaders and teams can discover unconscious biases in the workplace</li> <li>Building inclusive cultures: The role of values within an organisation  </li> </ul> Plus lots more!  This enlightening discussion will teach you the secret recipe to a more inclusive and diverse workplace. Hit that play button now to learn how to empower your employees and drive your organisation’s success!   “If you don’t have diverse perspectives, if you don’t have different kinds of people in all layers of your business, you are basically leaving money on the table and saying, I really don’t care about that.” - Sophia Kristjansson.   ABOUT SOPHIA KRISTJANSSON:  LinkedIn: <a href="https://www.linkedin.com/in/sophiakristjansson" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/sophiakristjansson</a> Book: <a href="https://www.transformationalchangebook.com/buy-book" rel="noreferrer noopener nofollow" target="_blank">https://www.transformationalchangebook.com/buy-book</a> Work: <a href="http://lexiconleadership.com/" rel="noreferrer noopener nofollow" target="_blank">http://lexiconleadership.com/</a> ABOUT SCOTT:   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by click <a href="https://www.inspiringchange.ie/" rel="noreferrer noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:    If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noreferrer noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noreferrer noopener nofollow" target="_blank">here</a> to rate and review it!   This podcast is produced in partnership with <a href="http://www.podlad.com/" rel="noreferrer noopener nofollow" target="_blank">podlad.com</a>

110 | Unlocking The Secret to Transformational Change | Sophia Kristjansson

Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'.  We tend to shy away from theory and focus more on really practical advice, great stories and best-practice.  About Inspiring Change At Inspiring Change we help our clients to connect their people to their strategies, their change programmes, their purposes and to each other.  We do that by focusing on strategic internal communications, employee engagement and leadership. For more, see www.inspiringchange.ie  IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW

On our latest episode of the Building Better Cultures podcast, we speak to Dan Sodergren. Dan is the Co-Founder of YourFLOCK. This SaaS platform helps teams to grow by finding the best-fit candidates and maximising their value to your unique team based on culture.  In this episode, we talk about organizational culture, employee engagement, and remote vs hybrid work.   Key discussions: 1. How leaders can use culture as a tool to drive employee engagement and productivity.  2. Effective strategies and best practices for improving engagement among your employees.  3. What you should do to avoid common challenges to achieve high levels of engagement in the workplace. And lots more! Whether you're a business owner, People Leader, HR professional, or employee, this episode will give listeners a deeper understanding of culture's role in the modern workplace. DAN'S LINKS:  Company: https://yourflock.co.uk/ TEDx Talk: The Future Of Work:  https://www.youtube.com/watch?time_continue=1&amp;v=uiZJkod7h-4&amp;feature=emb_title  LinkedIn: https://www.linkedin.com/in/dan-sodergren-futureofwork/    ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.   ABOUT WORKVIVO:   If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.    If you enjoyed this podcast, please consider clicking here to rate and review it! 

On our latest episode of the Building Better Cultures podcast, we speak to Dan Sodergren. Dan is the Co-Founder of YourFLOCK. This SaaS platform helps teams to grow by finding the best-fit candidates and maximising their value to your unique team based on culture. In this episode, we talk about organizational culture, employee engagement, and remote vs hybrid work.  Key discussions: 1. How leaders can use culture as a tool to drive employee engagement and productivity.  2. Effective strategies and best practices for improving engagement among your employees.  3. What you should do to avoid common challenges to achieve high levels of engagement in the workplace. And lots more! Whether you're a business owner, People Leader, HR professional, or employee, this episode will give listeners a deeper understanding of culture's role in the modern workplace. DAN'S LINKS:  Company: <a href="https://yourflock.co.uk/" rel="nofollow" target="_blank">https://yourflock.co.uk/ </a>TEDx Talk: The Future Of Work: <a href="https://www.youtube.com/watch?time_continue=1&amp;v=uiZJkod7h-4&amp;feature=emb_title" rel="nofollow" target="_blank"> https://www.youtube.com/watch?time_continue=1&amp;v=uiZJkod7h-4&amp;feature=emb_title </a> LinkedIn: <a href="https://www.linkedin.com/in/dan-sodergren-futureofwork/" rel="nofollow" target="_blank">https://www.linkedin.com/in/dan-sodergren-futureofwork/</a> ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noopener nofollow" target="_blank">here.</a> ABOUT WORKVIVO:   If you're struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noopener nofollow" target="_blank">here</a> to rate and review it!

109 | Your Organisational Culture is Your USP (Unique Selling Point) | Dan Sodergren

Richard Newman

Do you think storytelling has no place at work? That it’s just a fluffy exercise that doesn’t deliver results? Then, the latest guest on the Building Better Culture podcast, Richard Newman, the Founder and CEO of BodyTalk, says, “You’re missing the point!” Richard shares that for a millennia, the human brain has learned to sequence and process information delivered as a story, but HOW that story is told makes all the DIFFERENCE. We learn about the neuroscience behind effective communication to yield actionable results and fully engage your people. You’ll learn how to blast through denial, overcome the brain’s resistance to change and avoid “non-verbal leakage.” It transforms workplace cultures by delivering information in ways our brains can receive process, and act upon – with the kinds of epic outcomes your corporate leaders will doubtless remember. Heroic journeys start in small daily interactions, and Richard is here to share some of the tools most critical tools set that stage.  KEY INSIGHTS: &gt;&gt;&gt; Focus on storytelling as a vehicle for connection.  &gt;&gt;&gt; It’s critical to understand how the logical and emotional minds differ when it comes to interacting with information, depending on how its delivered.  &gt;&gt;&gt; Stories that fail? They are stories that make you, your company, product or service the hero.   &gt;&gt;&gt; Stories that succeed? Those that deliver a compelling hero’s journey through the eyes of the listeners – the recipients of your intended message.   &gt;&gt;&gt; Non-Verbal Leakage: Body language, tone and words need to be in complete alignment. If they are incongruent, the effect is inauthentic and can generate distrust. Humans respond viscerally to energy and subtext.  &gt;&gt;&gt; Start Small: The quickest way to break down resistance to storytelling in the workplace is to integrate it into every daily interaction. It’s not a heroic tale, but a framework to deliver information in ways that the brains of others can accept, process and act upon.  FURTHER RESOURCES: &gt;&gt;&gt;  "Thinking Fast and Slow," by Daniel Kahneman.  ABOUT RICHARD:  Company: https://ukbodytalk.com/ Book:  https://www.amazon.co.uk/gp/product/191645920X  Podcast:  LIFT with Richard Newman LinkedIn:  https://www.linkedin.com/in/richardnewmanspeaks/  ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO:  If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking  here to rate and review it! 

Do you think storytelling has no place at work? That it’s just a fluffy exercise that doesn’t deliver results? Then, the latest guest on the Building Better Culture podcast, Richard Newman, the Founder and CEO of BodyTalk, says, “You’re missing the point!” Richard shares that for a millennia, the human brain has learned to sequence and process information delivered as a story, but HOW that story is told makes all the DIFFERENCE. We learn about the neuroscience behind effective communication to yield actionable results and fully engage your people. You’ll learn how to blast through denial, overcome the brain’s resistance to change and avoid “non-verbal leakage.” It transforms workplace cultures by delivering information in ways our brains can receive process, and act upon – with the kinds of epic outcomes your corporate leaders will doubtless remember. Heroic journeys start in small daily interactions, and Richard is here to share some of the tools most critical tools set that stage.  KEY INSIGHTS: &gt;&gt;&gt; Focus on storytelling as a vehicle for connection.  &gt;&gt;&gt; It’s critical to understand how the logical and emotional minds differ when it comes to interacting with information, depending on how its delivered.  &gt;&gt;&gt; Stories that fail? They are stories that make you, your company, product or service the hero.   &gt;&gt;&gt; Stories that succeed? Those that deliver a compelling hero’s journey through the eyes of the listeners – the recipients of your intended message.   &gt;&gt;&gt; Non-Verbal Leakage: Body language, tone and words need to be in complete alignment. If they are incongruent, the effect is inauthentic and can generate distrust. Humans respond viscerally to energy and subtext.  &gt;&gt;&gt; Start Small: The quickest way to break down resistance to storytelling in the workplace is to integrate it into every daily interaction. It’s not a heroic tale, but a framework to deliver information in ways that the brains of others can accept, process and act upon.  FURTHER RESOURCES: &gt;&gt;&gt; <a href="https://www.goodreads.com/book/show/11468377-thinking-fast-and-slow?ac=1&amp;from_search=true&amp;qid=2YCPMY8wef&amp;rank=1" rel="nofollow" target="_blank"> "Thinking Fast and Slow,"</a> by Daniel Kahneman.  ABOUT RICHARD:  Company: <a href="https://ukbodytalk.com/" rel="nofollow" target="_blank">https://ukbodytalk.com/</a> Book: <a href="https://www.amazon.co.uk/gp/product/191645920X" rel="nofollow" target="_blank"> https://www.amazon.co.uk/gp/product/191645920X</a>  Podcast: <a href="https://podcasts.apple.com/gb/podcast/lift-with-richard-newman-achieve-your-goals-by-lifting/id1612844777" rel="nofollow" target="_blank"> LIFT with Richard Newman</a> LinkedIn: <a href="https://www.linkedin.com/in/richardnewmanspeaks/" rel="nofollow" target="_blank"> https://www.linkedin.com/in/richardnewmanspeaks/</a> ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here. </a> ABOUT WORKVIVO:  If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="nofollow" target="_blank"> here</a> to rate and review it!

108 | The Science of Storytelling & How It Works | Richard Newman

Rob Volpe

On this episode of the Building Better Cultures podcast, we drill down on the pivotal role that empathy plays in the workplace – especially in this time of remote work and back-to-back-to-back Zoom interactions. It’s about understanding someone else’s perspective, yes. But equally important is the ability to fully and non-judgmentally inhabit another person’s shoes, then communicate back in ways that create meaningful connection.  Our guest Rob Volpe, CEO of Ignite 360, is an “empathy activist” who consults with businesses struggling to weave understanding and compassion into workplace cultures. With his Five Steps to Build + Apply Empathy at Work, Rob shows leaders how to integrate simple – but transformational – practices to embody your brand and build self-awareness among teams across the enterprise. Studies show that organisations that prioritise empathy generate more loyalty, innovation and inclusivity among employees. You’ll come away from this episode with a keen understanding of how to listen with full awareness as well as specific exercises to build your empathy muscle and invite authentic communication at every level of your business.  KEY INSIGHTS:  1. The Empathy Crisis: Many leaders find it difficult to connect with personal perspectives and are untrained in the art of leveraging the power of storytelling in the workplace.   2. Leaders who promote empathy in the workplace see significant increases in loyalty, innovation and inclusivity among team members.  3. There is a difference between emotional empathy and cognitive empathy – one that many old-school leaders don’t fully understand, resulting in unfounded fears about losing respect.   4. Rob’s Macro-Level Framework:  - Bring self-awareness in deciding how to show up.  - Have the courage to practice empathy.  - Adopt The Five Steps, which require practice and inevitable stumbles.  - Offer yourself grace and forgiveness.    5. Rob’s Five Steps to Empathy:  - Dismantle judgment: Notice negativity and resist casting aspersion.  - Reframe Questions: Skip “why” – with its negative, closed associations and undertones.  - Listen Actively: Be present and use all your senses to take in what others are saying.  - Integrate Understanding: Stay open to and curious about divergent points of view.   - Use Solution Imagination: Take what you’ve heard to advance the conversation, closing the gap between knowledge and action.   &gt;&gt;&gt; Rob’s Top Tip: Be courageous. Empathy is acquired one step at a time!   LINKS:  Company: https://www.ignite-360.com Book: https://www.5stepstoempathy.com  LinkedIn: https://www.linkedin.com/in/rmvolpe/   ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.   If you enjoyed this podcast, please consider clicking  here to rate and review it! 

On this episode of the Building Better Cultures podcast, we drill down on the pivotal role that empathy plays in the workplace – especially in this time of remote work and back-to-back-to-back Zoom interactions. It’s about understanding someone else’s perspective, yes. But equally important is the ability to fully and non-judgmentally inhabit another person’s shoes, then communicate back in ways that create meaningful connection.  Our guest Rob Volpe, CEO of Ignite 360, is an “empathy activist” who consults with businesses struggling to weave understanding and compassion into workplace cultures. With his Five Steps to Build + Apply Empathy at Work, Rob shows leaders how to integrate simple – but transformational – practices to embody your brand and build self-awareness among teams across the enterprise. Studies show that organisations that prioritise empathy generate more loyalty, innovation and inclusivity among employees. You’ll come away from this episode with a keen understanding of how to listen with full awareness as well as specific exercises to build your empathy muscle and invite authentic communication at every level of your business.  KEY INSIGHTS:  1. The Empathy Crisis: Many leaders find it difficult to connect with personal perspectives and are untrained in the art of leveraging the power of storytelling in the workplace.   2. Leaders who promote empathy in the workplace see significant increases in loyalty, innovation and inclusivity among team members.  3. There is a difference between emotional empathy and cognitive empathy – one that many old-school leaders don’t fully understand, resulting in unfounded fears about losing respect.  4. Rob’s Macro-Level Framework:  - Bring self-awareness in deciding how to show up.  - Have the courage to practice empathy.  - Adopt The Five Steps, which require practice and inevitable stumbles.  - Offer yourself grace and forgiveness.    5. Rob’s Five Steps to Empathy:  - Dismantle judgment: Notice negativity and resist casting aspersion. - Reframe Questions: Skip “why” – with its negative, closed associations and undertones.  - Listen Actively: Be present and use all your senses to take in what others are saying. - Integrate Understanding: Stay open to and curious about divergent points of view. - Use Solution Imagination: Take what you’ve heard to advance the conversation, closing the gap between knowledge and action.   &gt;&gt;&gt; Rob’s Top Tip: Be courageous. Empathy is acquired one step at a time!  LINKS:  Company: <a href="https://www.ignite-360.com/" rel="nofollow" target="_blank">https://www.ignite-360.com</a> Book: <a href="https://www.5stepstoempathy.com/" rel="nofollow" target="_blank">https://www.5stepstoempathy.com</a>  LinkedIn: <a href="https://www.linkedin.com/in/rmvolpe/" rel="nofollow" target="_blank">https://www.linkedin.com/in/rmvolpe/</a> ABOUT SCOTT:  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here.</a> ABOUT WORKVIVO:   If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="nofollow" target="_blank"> here</a> to rate and review it!

107 | Empathy & Compassion in Organisational Culture | Rob Volpe

Colleen Bashar

In this episode of the Building Better Cultures podcast, we learn about the principles of Raw Leadership, how to lean into your authentic power as a leader and how to create better organisational cultures that your employees want to participate in.  Our guest is Colleen Bashar, is the Senior VP of Global Solution Sales for Guidewire Software; a cloud-based service that efficiently combines digital, core, analytics, and AI to deliver results to clients. Colleen walks us through her 16-year journey at the company, where she started as a sales consultant, to her current position as a people leader and how she effectively manages a team of over 150 people.  KEY INSIGHTS:   &gt;&gt;&gt; What ‘Raw Leadership’ is, and its three core values: Curiosity, Authenticity and Vulnerability.  &gt;&gt;&gt; The importance of investing and reflecting on yourself as a leader to help you lean into your authentic self.  &gt;&gt;&gt; Why practicing self-awareness is incredibly powerful.  LINKS:   GuideWire LinkedIn: https://www.linkedin.com/company/guidewire-software/    Colleen’s LinkedIn: https://www.linkedin.com/in/colleenscott/ ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT OUR SPONSOR - WORKVIVO: If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.

In this episode of the Building Better Cultures podcast, we learn about the principles of Raw Leadership, how to lean into your authentic power as a leader and how to create better organisational cultures that your employees want to participate in. Our guest is Colleen Bashar, is the Senior VP of Global Solution Sales for Guidewire Software; a cloud-based service that efficiently combines digital, core, analytics, and AI to deliver results to clients. Colleen walks us through her 16-year journey at the company, where she started as a sales consultant, to her current position as a people leader and how she effectively manages a team of over 150 people. KEY INSIGHTS: &gt;&gt;&gt; What ‘Raw Leadership’ is, and its three core values: Curiosity, Authenticity and Vulnerability. &gt;&gt;&gt; The importance of investing and reflecting on yourself as a leader to help you lean into your authentic self. &gt;&gt;&gt; Why practicing self-awareness is incredibly powerful. LINKS: GuideWire LinkedIn: <a href="https://www.linkedin.com/company/guidewire-software/" rel="nofollow" target="_blank">https://www.linkedin.com/company/guidewire-software/</a>  Colleen’s LinkedIn: <a href="https://www.linkedin.com/in/colleenscott/" rel="nofollow" target="_blank">https://www.linkedin.com/in/colleenscott/</a> ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here. ABOUT OUR SPONSOR - WORKVIVO: If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.

106 | Raw Leadership Principles; Curiosity, Authenticity & Vulnerability | Colleen Bashar

Celebrating Success and Building Pride​:  We're doing some focus groups for a new client, and an attendee said, "We used to hear stories of the difference we made, and we don't hear about it anymore. It'd be nice to get that back.​" ​ Why is it important?  ​ Because it helps to celebrate your purpose – Why you exist – through the difference you make, and that's at the very core of the culture you want to create​. Stories bring strategy to life: Strategy is boring – stories bring it to life and show the difference people can make. The halo effect is people seeing examples of the difference they can make​. Aligned with your strategy, it highlights the difference everyone can make​ They create a sense of belonging and a reason to stay – we know from research that people will move jobs for a mere 5-10% pay rise, so we need to do something more to get them to stay – pride is EMOTIVE and powerful​. ​ So how can you find and tell them?​ Proactively look for them – get your senior leaders or internal communications staff out into the business, talking to people and asking, 'Tell me a story about a time when you or someone on the team made a difference.'​ Create feedback channels for your front-line staff to provide feedback on the stories they see and hear. And turn it into a recognition programme or reward your people when they submit a story. ​ Using Your Stories: Bring them to life at staff events, turn them into short internal podcasts or videos on your intranet - even email as a last resort​ Keep it local – ask leaders at team meetings to spend 10 mins asking teams about what's made them proud. About Scott (Your host):  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.

Celebrating Success and Building Pride​:  We're doing some focus groups for a new client, and an attendee said, "We used to hear stories of the difference we made, and we don't hear about it anymore. It'd be nice to get that back.​" ​ Why is it important?  ​ Because it helps to celebrate your purpose – Why you exist – through the difference you make, and that's at the very core of the culture you want to create​. Stories bring strategy to life: Strategy is boring – stories bring it to life and show the difference people can make. The halo effect is people seeing examples of the difference they can make​. Aligned with your strategy, it highlights the difference everyone can make​ They create a sense of belonging and a reason to stay – we know from research that people will move jobs for a mere 5-10% pay rise, so we need to do something more to get them to stay – pride is EMOTIVE and powerful​. ​ So how can you find and tell them?​ Proactively look for them – get your senior leaders or internal communications staff out into the business, talking to people and asking, 'Tell me a story about a time when you or someone on the team made a difference.'​ Create feedback channels for your front-line staff to provide feedback on the stories they see and hear. And turn it into a recognition programme or reward your people when they submit a story. ​ Using Your Stories: Bring them to life at staff events, turn them into short internal podcasts or videos on your intranet - even email as a last resort​ Keep it local – ask leaders at team meetings to spend 10 mins asking teams about what's made them proud. About Scott (Your host): Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here.</a>

105 | The Power of Pride Stories | Shorts by BBC

Kevin Empey

On this episode of Building Better Cultures we’re checking in with Kevin Empey, Managing Director of WorkMatters, who first shared thoughts about pandemic fall-out back in March 2021 (Ep 61)   Kevin details various models going forward and where the priorities must lie for leaders invested in cultivating agility as well as sustainability.  The need for onsite collaboration and innovation is real, but so are the advantages virtual workers have seen in skipping their commutes. Are hybrid solutions a brilliant compromise or the source of confusing mixed messages?  Finding the right balance will require leaders to develop experiential metrics as well as communications that resonate with the hearts and minds of employees. “We have an opportunity to reset workplace culture and reaffirm it,” says Kevin. “And also maybe to lose some of those values that we said were important, but in fact actually are not.”  Employee experience and servant leadership loom large on the new Work 4.0 horizon – one ideally based in fulsome, authentic values and transparency. What signals is your workplace culture sending in this time of transition?   Key Takeaways:    Pandemic overnight transformed old, arguably broken models of workplace culture.    What’s coming next? Organisational culture has been infused with a complexity of choice, modes of operation, challenges and opportunities.     Should leaders embrace flexibility or prioritize certainty? Kevin advocates for “freedom within a frame,” providing guardrails while preserving a critical measure of flexibility.    Workplace culture has been forever redefined by the upsides that employees have experienced in working remotely. There is an element of questioning that makes directives less easily rolled out than in the past.    Change management today requires more intentionality than ever, with leadership mapping communications to employee hearts and minds.     Office productivity and meaningful collaboration have a bar to meet. Employees no longer want to default to long commutes just to check the box.    What’s does Work 4.0 look like? Kevin sees two intersecting horizons:       The 2022 Agenda: Helping leaders and managers navigate the transition to new work models that are sustainable and effective today.    The Long-Term Agenda: Visioning objectives, strategies and cultural values that will drive greater adaptivity and agility moving into the future.       Kevin believes several factors that will be determinative of corporate fates:       Whether flexible, forward-looking models for performance management, rewards, development, recruitment and succession are adopted.    Whether leaders put in place processes adapted to new workplace cultures.         Whether Future of Work strategy is leveraged to examine and redefine who, how, why and whether certain workplace processes remain viable.      Whether agile cultural, leadership and employee experience strategies are established and sustainable in the long term.       Advice for maximizing organizational opportunity at this juncture:    Implement coaching and HR support to foster servant leadership.  Adopt strategies that thoughtfully reflect corporate values and culture.   Acknowledge and address leadership vulnerability in the face of unknown variables and change.   Balance open communications and a human-centered approach with a more directive, command-and-control leadership style where indicated.       Moving ahead cultural values are center stage, revealing truths and challenging received wisdom about what works and doesn’t for employees across demographics.   Leaders are faced with a unique opportunity to undertake a robust assessment of the values that underpin their cultures and will shape workplace health going into the future.   ABOUT KEVIN EMPEY Kevin is the founder of WorkMatters, a leadership and organisation development consulting firm focused on supporting business leaders, HR leaders and their employees prepare for the changing world of work. Website: https://workmatters.ie  WorkMatters  @LinkedIn  Kevin  @LinkedIn  Kevin @Twitter    ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.   ABOUT WORKVIVO If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

On this episode of Building Better Cultures we’re checking in with Kevin Empey, Managing Director of WorkMatters, who first shared thoughts about pandemic fall-out back in March 2021 (Ep 61)   Kevin details various models going forward and where the priorities must lie for leaders invested in cultivating agility as well as sustainability. The need for onsite collaboration and innovation is real, but so are the advantages virtual workers have seen in skipping their commutes. Are hybrid solutions a brilliant compromise or the source of confusing mixed messages? Finding the right balance will require leaders to develop experiential metrics as well as communications that resonate with the hearts and minds of employees. “We have an opportunity to reset workplace culture and reaffirm it,” says Kevin. “And also maybe to lose some of those values that we said were important, but in fact actually are not.” Employee experience and servant leadership loom large on the new Work 4.0 horizon – one ideally based in fulsome, authentic values and transparency. What signals is your workplace culture sending in this time of transition?   Key Takeaways:  <ul> <li> Pandemic overnight transformed old, arguably broken models of workplace culture.  </li> <li> What’s coming next? Organisational culture has been infused with a complexity of choice, modes of operation, challenges and opportunities. </li> </ul> <ul> <li> Should leaders embrace flexibility or prioritize certainty? Kevin advocates for “freedom within a frame,” providing guardrails while preserving a critical measure of flexibility.  </li> <li> Workplace culture has been forever redefined by the upsides that employees have experienced in working remotely. There is an element of questioning that makes directives less easily rolled out than in the past.  </li> <li> Change management today requires more intentionality than ever, with leadership mapping communications to employee hearts and minds.   </li> <li> Office productivity and meaningful collaboration have a bar to meet. Employees no longer want to default to long commutes just to check the box.  </li> <li> What’s does Work 4.0 look like? Kevin sees two intersecting horizons: </li> </ul> <ul> <li> <ul> <li> The 2022 Agenda: Helping leaders and managers navigate the transition to new work models that are sustainable and effective today.  </li> <li> The Long-Term Agenda: Visioning objectives, strategies and cultural values that will drive greater adaptivity and agility moving into the future. </li> </ul> </li> </ul> <ul> <li> Kevin believes several factors that will be determinative of corporate fates: </li> </ul> <ul> <li> <ul> <li> Whether flexible, forward-looking models for performance management, rewards, development, recruitment and succession are adopted.  </li> <li> Whether leaders put in place processes adapted to new workplace cultures. </li> </ul> </li> </ul> <ul> <li> <ul> <li> Whether Future of Work strategy is leveraged to examine and redefine who, how, why and whether certain workplace processes remain viable. </li> </ul> </li> <li><ul> <li> Whether agile cultural, leadership and employee experience strategies are established and sustainable in the long term. </li> </ul> </li> </ul> <ul> <li> Advice for maximizing organizational opportunity at this juncture: <ul> <li> Implement coaching and HR support to foster servant leadership. </li> <li>Adopt strategies that thoughtfully reflect corporate values and culture. </li> <li> Acknowledge and address leadership vulnerability in the face of unknown variables and change. </li> <li> Balance open communications and a human-centered approach with a more directive, command-and-control leadership style where indicated. </li> </ul> </li> </ul> <ul> <li> Moving ahead cultural values are center stage, revealing truths and challenging received wisdom about what works and doesn’t for employees across demographics. </li> <li> Leaders are faced with a unique opportunity to undertake a robust assessment of the values that underpin their cultures and will shape workplace health going into the future. </li> </ul> ABOUT KEVIN EMPEY Kevin is the founder of WorkMatters, a leadership and organisation development consulting firm focused on supporting business leaders, HR leaders and their employees prepare for the changing world of work. Website: <a href="https://workmatters.ie/" rel="nofollow" target="_blank">https://workmatters.ie</a>  WorkMatters <a href="https://www.linkedin.com/company/workmatters-consulting/" rel="nofollow" target="_blank"> @LinkedIn</a>  Kevin <a href="https://www.linkedin.com/in/kevin-empey-4968731b" rel="nofollow" target="_blank"> @LinkedIn</a>  Kevin <a href="https://twitter.com/WorkmattersC" rel="nofollow" target="_blank">@Twitter</a> ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here.  </a> ABOUT WORKVIVO If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.

104 | Future of Work - What Now? | Kevin Empey

Andrew Bartlow

Organisations of all sizes are trying to define parameters for today's new workplace cultures – whether remote, on-site or in-between. Host, Scott McInnes, invites a people management expert Andrew Bartlow, the Founder and Managing Partner at the People Leader Accelerator, to share his 25+ years of expertise. Andrew shares practical tips and tools leaders can implement when establishing healthy workplace cultures. He dives into detail on a critical strategy –– clarity –– and its importance in engaging and motivating your organization to pursue corporate goals.  Thank you to our sponsor, Workvivo, the communications and collaboration platform that provides seamless digital integration for your hybrid or traditional workplace.  If you enjoyed this podcast, please consider clicking here to rate and review it!  KEY TAKEAWAYS 1. Leaders need to stay flexible and iterative with new workplace models while at the same time communicating solid, dependable plans.  2. Change management via tiny steps can be disruptive. Andrew advises "ripping off the bandage" and carefully considering decisions to accelerate adoption and minimize fatigue.  3. Internal communications are the core much that happens within organizations, but rather than dropping by a desk, it's about dropping in on chat or Slack.  4. Determine the best modes of communication. What works most effectively at each level of the organization?  5. Learning through listening (and osmosis) isn't gone. It's just moved from the hallway or cafeteria to social media platforms.  6. Create dedicated corporate retreat spaces where "planful" human interaction occurs.  7. Execute meaningful, consistent communications and check-ins at all levels.  8. Andrew sees new mediums as potentially impactful alternatives to the written word: Podcasts, short audios, and video messaging.   9. To retain and recruit talent in a highly competitive market, organizations must offer remote options, fair compensation, and competent and humane management.  10. Andrew believes the No. 1 thing to build a thriving workplace culture is clarity, including well-defined organizational priorities and comprehensive and comprehensible messaging.   ABOUT ANDREW BARTLOW Andrew helps organisations design people-management practices that support success. Leveraging 25+ years of Human Resources and Talent experience within the most highly regarded HR functions globally, he provides organisational advisory services and mentoring for HR leaders.   Website: www.peopleleaderaccelerator.com Andrew @LinkedIn ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO If you're struggling with communications in new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

Organisations of all sizes are trying to define parameters for today's new workplace cultures – whether remote, on-site or in-between. Host, Scott McInnes, invites a people management expert Andrew Bartlow, the Founder and Managing Partner at the <a href="https://www.peopleleaderaccelerator.com/" rel="noopener nofollow" target="_blank">People Leader Accelerator</a>, to share his 25+ years of expertise. Andrew shares practical tips and tools leaders can implement when establishing healthy workplace cultures. He dives into detail on a critical strategy –– clarity –– and its importance in engaging and motivating your organization to pursue corporate goals.  Thank you to our sponsor, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">Workvivo</a>, the communications and collaboration platform that provides seamless digital integration for your hybrid or traditional workplace.  If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="noopener nofollow" target="_blank">here</a> to rate and review it!  KEY TAKEAWAYS 1. Leaders need to stay flexible and iterative with new workplace models while at the same time communicating solid, dependable plans.  2. Change management via tiny steps can be disruptive. Andrew advises "ripping off the bandage" and carefully considering decisions to accelerate adoption and minimize fatigue.  3. Internal communications are the core much that happens within organizations, but rather than dropping by a desk, it's about dropping in on chat or Slack.  4. Determine the best modes of communication. What works most effectively at each level of the organization?  5. Learning through listening (and osmosis) isn't gone. It's just moved from the hallway or cafeteria to social media platforms.  6. Create dedicated corporate retreat spaces where "planful" human interaction occurs.  7. Execute meaningful, consistent communications and check-ins at all levels.  8. Andrew sees new mediums as potentially impactful alternatives to the written word: Podcasts, short audios, and video messaging.   9. To retain and recruit talent in a highly competitive market, organizations must offer remote options, fair compensation, and competent and humane management.  10. Andrew believes the No. 1 thing to build a thriving workplace culture is clarity, including well-defined organizational priorities and comprehensive and comprehensible messaging.   ABOUT ANDREW BARTLOW Andrew helps organisations design people-management practices that support success. Leveraging 25+ years of Human Resources and Talent experience within the most highly regarded HR functions globally, he provides organisational advisory services and mentoring for HR leaders.   Website: <a href="http://www.peopleleaderaccelerator.com" rel="nofollow" target="_blank">www.peopleleaderaccelerator.com</a> Andrew <a href="https://www.linkedin.com/in/bartlow/" rel="noopener nofollow" target="_blank">@LinkedIn</a> ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="noopener nofollow" target="_blank">here. </a> ABOUT WORKVIVO If you're struggling with communications in new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="noopener nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.

103 | Hybrid Working: Is it Really the Best of Both Worlds? | Andrew Bartlow

Darren Murph

Remote

Darren Murph is an organisational architect who specialises in and knows what works – and what doesn’t. Based on 15 years at GitLab, most recently as Head of Remote, he has all kinds of concrete advice for organisations trying to figure out the correct configuration for their individually distributed workplace models.   Some C-suiters are reluctant to abandon old office-based operations, emphasizing proximity over business results. But looking ahead at the role and impacts of organisational design, Darren believes the forward-thinking, progressive leaders (and ultimately the most successful enterprises) will embrace flexibility, learning and a healthy redefinition of what it means to … build better cultures.  You can check out GitLab’s playbook, filled with information about all things remote,  here.   If you enjoyed this podcast, please consider clicking here to rate, review and follow it!    KEY TAKEAWAYS   GitLab was founded as an all-remote company and today has 1,500 team members in more than 67+ countries with no brick-and-mortar offices.    What to keep in mind when getting started with a remote work design:    Shift your mindset from where people work to how people work.     Actively implement programs that combat proximity bias. Leadership can communicate that there is no advantage in working at the office by themselves working from home.    Audit workflows across your organisation and ask: Will this work if everyone is distributed, or do they need to be in an office? Then build out a changelog based on those jobs that require an office and reconceive them.    Making remote work viable across the enterprise builds resiliency.     All-remote or all co-located workplace environments are the easiest to administer because the playing field is even. Hybrid, by contrast, can quickly devolve into the worst of all scenarios with proximity bias and jockeying.     The easiest way to hedge against proximity bias is to keep senior leaders outside the office by default. Remote work is a top-down proposition and requires conviction.    Agility is key, and the ability to test, learn, and iterate. People and operations can be modulated based on proactive experimentation.     Darren references research compiled by the workplace communications platform Slack that reveals interesting insights into the impacts on middle management of the overnight adoption of remote work and the current lack of response on the part of leadership.     Writers Take Note: The most important thing a company can do is ensure that all employees have strong written communication skills. Effective storytelling will be far more influential in remote environments that don’t rely on or reward charisma and talk. Scott recommends some related reading from a previous guest, John Simmons, author of  "We, Me, Them and It."  On Diversity: Hire a diverse group of recruiters, watch your staffing demographic shift, and broaden by extension.    Parting thoughts for leaders at companies of all sizes:    Build the right workplace culture and ethics into your business model.    Fully embrace a people-first orientation that recognizes the power of uplifting employees with empathy and flexibility.    Take advantage of the journey and opportunity to get honest, embracing the importance of values fit – not just a culture fit.    ABOUT DARREN MURPH Named an “oracle of remote work” by CNBC, Darren serves as GitLab’s Head of Remote. He is a visionary in organisational design, leading at the intersection of people, culture, operations, inclusivity, marketing, employer branding and communication.     About Darren/GitLab   @LinkedIn    @Twitter   ABOUT SCOTT MCINNES  Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.  ABOUT WORKVIVO  If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

Darren Murph is an organisational architect who specialises in and knows what works – and what doesn’t. Based on 15 years at GitLab, most recently as Head of Remote, he has all kinds of concrete advice for organisations trying to figure out the correct configuration for their individually distributed workplace models.   Some C-suiters are reluctant to abandon old office-based operations, emphasizing proximity over business results. But looking ahead at the role and impacts of organisational design, Darren believes the forward-thinking, progressive leaders (and ultimately the most successful enterprises) will embrace flexibility, learning and a healthy redefinition of what it means to … build better cultures.  You can check out GitLab’s playbook, filled with information about all things remote, <a href="https://about.gitlab.com/company/culture/all-remote/" rel="nofollow" target="_blank"> here</a>.   If you enjoyed this podcast, please consider clicking here to rate, review and follow it!  KEY TAKEAWAYS <ul> <li> GitLab was founded as an all-remote company and today has 1,500 team members in more than 67+ countries with no brick-and-mortar offices.  </li> <li> What to keep in mind when getting started with a remote work design:  </li> <li> Shift your mindset from where people work to how people work.   </li> <li> Actively implement programs that combat proximity bias. Leadership can communicate that there is no advantage in working at the office by themselves working from home.  </li> <li> Audit workflows across your organisation and ask: Will this work if everyone is distributed, or do they need to be in an office? Then build out a changelog based on those jobs that require an office and reconceive them.  </li> <li> Making remote work viable across the enterprise builds resiliency.   </li> <li> All-remote or all co-located workplace environments are the easiest to administer because the playing field is even. Hybrid, by contrast, can quickly devolve into the worst of all scenarios with proximity bias and jockeying.   </li> <li> The easiest way to hedge against proximity bias is to keep senior leaders outside the office by default. Remote work is a top-down proposition and requires conviction.  </li> <li> Agility is key, and the ability to test, learn, and iterate. People and operations can be modulated based on proactive experimentation.   </li> <li> Darren references research<a href="https://slack.com/blog/collaboration/workplace-transformation-in-the-wake-of-covid-19" rel="nofollow" target="_blank"> compiled by the workplace communications platform Slack</a> that reveals interesting insights into the impacts on middle management of the overnight adoption of remote work and the current lack of response on the part of leadership.   </li> <li> Writers Take Note: The most important thing a company can do is ensure that all employees have strong written communication skills. Effective storytelling will be far more influential in remote environments that don’t rely on or reward charisma and talk. Scott recommends some related reading from a previous guest, John Simmons, author of <a href="https://www.goodreads.com/book/show/6438834-we-me-them-it?ac=1&amp;from_search=true&amp;qid=QPfBRcPmq7&amp;rank=3" rel="nofollow" target="_blank"> "We, Me, Them and It."</a></li> <li> On Diversity: Hire a diverse group of recruiters, watch your staffing demographic shift, and broaden by extension.  </li> <li> Parting thoughts for leaders at companies of all sizes:  </li> <li> Build the right workplace culture and ethics into your business model.  </li> <li> Fully embrace a people-first orientation that recognizes the power of uplifting employees with empathy and flexibility.  </li> <li> Take advantage of the journey and opportunity to get honest, embracing the importance of values fit – not just a culture fit.  </li> </ul> ABOUT DARREN MURPH Named an “oracle of remote work” by CNBC, Darren serves as GitLab’s Head of Remote. He is a visionary in organisational design, leading at the intersection of people, culture, operations, inclusivity, marketing, employer branding and communication.  <ul> <li> <a href="https://about.gitlab.com/handbook/marketing/readmes/dmurph/" rel="nofollow" target="_blank"> About Darren/GitLab</a> </li> <li> <a href="https://www.linkedin.com/in/darrenmurph/" rel="nofollow" target="_blank">@LinkedIn</a> </li> <li> <a href="https://twitter.com/darrenmurph?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" rel="nofollow" target="_blank"> @Twitter</a> </li> </ul> ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here.</a> ABOUT WORKVIVO If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.

102 | Knitting Remote Into Workplace Culture | Darren Murph

James Hartley

Big corporate initiatives designed to transform workplace cultures are often top-down affairs, this week’s guest has taken a different approach to integrate sustainability across Swiss Re, a global financial services provider. James Hartley, a global HR Leader at Swiss Re, shares with us the nuts and bolts of their CO2NetZero programme, a rallying point for climate activism that has ignited ongoing interest and creativity among employees around the world.   James has maintained the momentum by staying communicative and open to changes as well as by fostering storytelling that resonates on a personal level. The results? Many measurable quantitative and qualitative impacts, large and small, as well as an interactive app that more than 4,000 employees have downloaded to track, learn about and better understand the ways in which environmental healing starts with the kind of individual daily efforts we can all make — if we know how.    KEY TAKEAWAYS    James unpacks Swiss Re’s corporate DNA, which fuels a commitment to sustainability:       A purpose-led culture whose core mission includes empowering employees to help make the world more resilient.  Climate change and reaching a net-zero footprint is a central corporate value.       Does micro-change make an actual difference? Absolutely — when people band together to take individual actions that build community and truly add up through sheer volume.    Swiss Re’s CO2NetZero programme is iterative — meant to be co-created, fluid and responsive to feedback from across the enterprise.    Inviting employees at every level of the organisation to participate not just in the execution but the conception of an ESG programme is key. By building cross-functional teams, staging workshops and taking ongoing feedback, leadership secured tremendous buy-in.     Internal champions play an important role by spreading the word and engaging others.    Narrative Benefits: Out of Swiss Re’s company-wide commitment to sustainability has come a wealth of anecdotes, both emotional and practical, that connect to the “why.”   Sharing personal stories opens up emotional connections in even “right-brained” financial services types, reinforcing the overall corporate commitment to climate activism.   Swiss Re’s sustainability programme is built on trust, not micromanagement. James believes employees feel deputized and motivated to take action independently.     Bottom Line Stats:        130,000 individual acts of climate activism.   1,500 tonnes of direct removal through carbon certificates.   A cumulative direct removal of thousands of tonnes globally.         Maintaining Momentum:        James fosters ongoing engagement by cultivating connections, very often through constantly refreshed shared stories and interactive tools on the app.         The platform is constantly refreshed with new series of challenges, education and information.     Regional champions are deputized to run with locally relevant ideas.         Recommended first steps for companies of any size that want to make a concerted commitment to sustainability:        Start a conversation. Don’t be intimidated by being the need to be something big, shiny and already fully formed.    Create a space for individuals to bring their ideas and express their creativity through action.         No matter the size of your organisation, recognize that every single action contributes to a joint movement that drives bigger global change.     If you enjoyed this podcast, please consider clicking  here to rate and review it!    ABOUT SCOTT MCINNES   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.   ABOUT JAMES HARTLEY A transformational and purpose-led People &amp; Culture Executive, James has extensive global HR experience.       James on LinkedIn -   @LinkedIn   Website -  About Swiss Re's Sustainability Programme     ABOUT WORKVIVO   If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

Big corporate initiatives designed to transform workplace cultures are often top-down affairs, this week’s guest has taken a different approach to integrate sustainability across Swiss Re, a global financial services provider. James Hartley, a global HR Leader at Swiss Re, shares with us the nuts and bolts of their CO2NetZero programme, a rallying point for climate activism that has ignited ongoing interest and creativity among employees around the world.   James has maintained the momentum by staying communicative and open to changes as well as by fostering storytelling that resonates on a personal level. The results? Many measurable quantitative and qualitative impacts, large and small, as well as an interactive app that more than 4,000 employees have downloaded to track, learn about and better understand the ways in which environmental healing starts with the kind of individual daily efforts we can all make — if we know how.    KEY TAKEAWAYS  <ul> <li> James unpacks Swiss Re’s corporate DNA, which fuels a commitment to sustainability: </li> </ul> <ul> <li> <ul> <li> A purpose-led culture whose core mission includes empowering employees to help make the world more resilient.</li> <li> Climate change and reaching a net-zero footprint is a central corporate value. </li> </ul> </li> </ul> <ul> <li> Does micro-change make an actual difference? Absolutely — when people band together to take individual actions that build community and truly add up through sheer volume.  </li> <li> Swiss Re’s CO2NetZero programme is iterative — meant to be co-created, fluid and responsive to feedback from across the enterprise.  </li> <li> Inviting employees at every level of the organisation to participate not just in the execution but the conception of an ESG programme is key. By building cross-functional teams, staging workshops and taking ongoing feedback, leadership secured tremendous buy-in. </li> </ul> <ul> <li> Internal champions play an important role by spreading the word and engaging others.  </li> <li> Narrative Benefits: Out of Swiss Re’s company-wide commitment to sustainability has come a wealth of anecdotes, both emotional and practical, that connect to the “why.” </li> <li> Sharing personal stories opens up emotional connections in even “right-brained” financial services types, reinforcing the overall corporate commitment to climate activism. </li> <li> Swiss Re’s sustainability programme is built on trust, not micromanagement. James believes employees feel deputized and motivated to take action independently.   </li> <li> Bottom Line Stats:  </li> </ul> <ul> <li> <ul> <li> 130,000 individual acts of climate activism. </li> <li> 1,500 tonnes of direct removal through carbon certificates. </li> <li> A cumulative direct removal of thousands of tonnes globally.   </li> </ul> </li> </ul> <ul> <li> Maintaining Momentum:  </li> </ul> <ul> <li> <ul> <li> James fosters ongoing engagement by cultivating connections, very often through constantly refreshed shared stories and interactive tools on the app. </li> </ul> </li> </ul> <ul> <li> <ul> <li> The platform is constantly refreshed with new series of challenges, education and information.   </li> <li> Regional champions are deputized to run with locally relevant ideas.   </li> </ul> </li> </ul> <ul> <li> Recommended first steps for companies of any size that want to make a concerted commitment to sustainability:  </li> </ul> <ul> <li> <ul> <li> Start a conversation. Don’t be intimidated by being the need to be something big, shiny and already fully formed.  </li> <li> Create a space for individuals to bring their ideas and express their creativity through action. </li> </ul> </li> </ul> <ul> <li> <ul> <li> No matter the size of your organisation, recognize that every single action contributes to a joint movement that drives bigger global change. </li> </ul> </li> </ul> If you enjoyed this podcast, please consider clicking <a href="https://podcasts.apple.com/us/podcast/building-better-cultures/id1332775122" rel="nofollow" target="_blank"> here</a> to rate and review it!  ABOUT SCOTT MCINNES   Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here. </a> ABOUT JAMES HARTLEY A transformational and purpose-led People &amp; Culture Executive, James has extensive global HR experience.    <ul> <li> James on LinkedIn -  <a href="https://www.linkedin.com/in/jameshartley1/" rel="nofollow" target="_blank"> @LinkedIn</a> </li> <li> Website - <a href="https://www.swissre.com/sustainability/approach.html" rel="nofollow" target="_blank"> About Swiss Re's Sustainability Programme</a> </li> </ul> ABOUT WORKVIVO   If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.

101 | Build Sustainable Corporate Cultures and Transform Your Workplace | James Hartley

Sandy Cross

Are you ready to integrate a values-based component into your corporate ethos? It’s a big commitment, but one with tremendous ROI at every level. On this episode of Building Better Cultures, Scott talks with Sandy Cross, CPO in the Professional Golf Association of America (PGA).     But for it to work, the effort must be for real. Without buy-in from top leadership – a deep understanding and commitment to sustained change – don’t bother, says Sandy. The PGA’s working group based its program on feedback from up and down the organization, and leaders have deployed it without equivocation. Learn what elements are key to upping your DEI game and how your workplace culture’s frame of mind benefits when a clearly articulated corporate values set is kept front of mind.     KEY TAKEAWAYS   Mission-driven to values-based: The PGA culture embraced its mission deeply but Sandy advocated for more attention to the “how” of executing that agenda.      The PGA developed a playbook to support four people-centered pillar values – each of which includes visible, observable behaviours:     Have each other’s back.   Practice gratitude. Get better every day. Start with clarity.     Sandy’s initiatives have bolstered retention by fostering the flexible, culturally connected hybrid workplace that Millennials (especially) demand.      The PGA used a bottom-up approach to define values, based on the outcome of a working group of nine employees selected by peers.      Keeping It Real: Sandy’s values-driven agenda emphasizes measurable, behaviors and actions.    Having well-defined values gives a chance for difficult conversations because they provide a shared language, foundation and understanding.     Committed Deployment: The PGA’s approach is holistic, using values as a lens starting at the hiring process through onboarding and annual values-based (as separate from performance-based) evaluations.     Opportunity for Growth: Team members who “get it” can serve as coaches, mentoring and encouraging open communication among team members.      Watch Out for Weaponization: There can be friction because values-based culture doesn’t promise that everyone gets what they want every time.     Powerful Goal-Setting: Each PGA individual on an annual basis must identify one of the shared values they intend to prioritize for improvement and articulate what success would look like. What’s the desired behavior or outcome?    The best first steps for organizations undertaking a “values journey”:     Talk to the leadership team. Are they ready on every level to embark on – and stay committed to – the journey?    Support and embody the mission throughout the enterprise.    The program has to be embedded across the full employee lifecycle.  If it’s not going to be a deep, sustained commitment, say Sandy, skip it. False starts, shallow or hollow efforts are definitively a step in the wrong direction.       ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.   ABOUT SANDY CROSS As Chief People Officer for the PGA of American with responsibility for DEI, Sandy’s career journey has been about building purpose-driven, values-based and people-centric cultures.  Learn more here:     Website: www.pga.com   Sandy @Twitter   Sandy  @LinkedIn     ABOUT WORKVIVO If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration. 

Are you ready to integrate a values-based component into your corporate ethos? It’s a big commitment, but one with tremendous ROI at every level. On this episode of Building Better Cultures, Scott talks with Sandy Cross, CPO in the Professional Golf Association of America (PGA).     But for it to work, the effort must be for real. Without buy-in from top leadership – a deep understanding and commitment to sustained change – don’t bother, says Sandy. The PGA’s working group based its program on feedback from up and down the organization, and leaders have deployed it without equivocation. Learn what elements are key to upping your DEI game and how your workplace culture’s frame of mind benefits when a clearly articulated corporate values set is kept front of mind.     KEY TAKEAWAYS <ul> <li> Mission-driven to values-based: The PGA culture embraced its mission deeply but Sandy advocated for more attention to the “how” of executing that agenda.    </li> <li> The PGA developed a playbook to support four people-centered pillar values – each of which includes visible, observable behaviours:   <ul> <li> Have each other’s back. </li> <li> Practice gratitude.</li> <li>Get better every day.</li> <li>Start with clarity. </li> </ul> </li> <li> Sandy’s initiatives have bolstered retention by fostering the flexible, culturally connected hybrid workplace that Millennials (especially) demand.  </li> </ul> <ul> <li> The PGA used a bottom-up approach to define values, based on the outcome of a working group of nine employees selected by peers.    </li> <li> Keeping It Real: Sandy’s values-driven agenda emphasizes measurable, behaviors and actions.</li> </ul> <ul> <li> Having well-defined values gives a chance for difficult conversations because they provide a shared language, foundation and understanding.   </li> <li> Committed Deployment: The PGA’s approach is holistic, using values as a lens starting at the hiring process through onboarding and annual values-based (as separate from performance-based) evaluations.   </li> <li> Opportunity for Growth: Team members who “get it” can serve as coaches, mentoring and encouraging open communication among team members.    </li> <li> Watch Out for Weaponization: There can be friction because values-based culture doesn’t promise that everyone gets what they want every time.   </li> <li> Powerful Goal-Setting: Each PGA individual on an annual basis must identify one of the shared values they intend to prioritize for improvement and articulate what success would look like. What’s the desired behavior or outcome?</li> </ul> <ul> <li> The best first steps for organizations undertaking a “values journey”:  <ul> <li> Talk to the leadership team. Are they ready on every level to embark on – and stay committed to – the journey?  </li> <li> Support and embody the mission throughout the enterprise.  </li> <li> The program has to be embedded across the full employee lifecycle.</li> <li> If it’s not going to be a deep, sustained commitment, say Sandy, skip it. False starts, shallow or hollow efforts are definitively a step in the wrong direction.   </li> </ul> </li> </ul> ABOUT SCOTT MCINNES Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking <a href="https://www.inspiringchange.ie/" rel="nofollow" target="_blank">here. </a> ABOUT SANDY CROSS As Chief People Officer for the PGA of American with responsibility for DEI, Sandy’s career journey has been about building purpose-driven, values-based and people-centric cultures.  Learn more here:   <ul> <li> Website: <a href="http://www.pga.com/" rel="nofollow" target="_blank">www.pga.com</a> </li> <li> Sandy <a href="https://twitter.com/SandyCross" rel="nofollow" target="_blank">@Twitter</a> </li> <li> Sandy <a href="https://www.linkedin.com/in/sandycross1?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BJrAtB4XJQ6mik%2FruNzlerw%3D%3D" rel="nofollow" target="_blank"> @LinkedIn</a> </li> </ul> ABOUT WORKVIVO If you’re struggling with communications in this time of new hybrid workplace conditions, <a href="https://www.workvivo.com/" rel="nofollow" target="_blank">click here</a> to explore Workvivo, a collaboration platform that offers seamless digital integration.

100 | The Power of Authentic, Measurable & Sustained Organisational Values | Sandy Cross

Inspiring Change podcast is a quality conversation in a casual but informative environment. Scott’s candor and insights always leave me with a sense that I learned something and that’s why I listen.

Well worth your time!

Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'. We tend to shy away from theory and focus more on really practical advice, great stories and best-practice. About Inspiring Change At Inspiring Change we help our clients to connect their people to their strategies, their change programmes, their purposes and to each other. We do that by focusing on strategic internal communications, employee engagement and leadership. For more, see <a href="http://www.inspiringchange.ie" rel="nofollow" target="_blank">www.inspiringchange.ie</a> IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW

Building Better Cultures

John Simmons

​“If you’re going to use words, you might as well use the best ones you can” ​ John Simmons, has had many roles over his career but they all had one thing in common - a deep-seated passion for the 'joy of language’, as he puts it.  Starting his career in the UK's National Economic Development office, John soon moved into the agency world. During that period he worked on many ‘visual identity projects but he always wondered if there was space too for ‘verbal identity? And so the idea of Tone of Voice was born and became a key part of the brand programmes he worked on. ​ He left the agency in 2004 to work with a range of organisations, helping them to define their tone of voice and has written a number of books on the subject.  He’s also written a number of fictional novels and is a member of the Dark Angels collective. Links: John's Book, Dark Angels – www.dark-angels.org.uk Show Notes: 2.00 - A delve into John’s background – 7.40 – What is Tone of Voice? – 10.05 - TOV and internal comms – 11.00 – Tone of Voice, culture and customer experience – 12.40 – Connecting internal and external voice in WHSmith – 15.00 – Closing the gap between the spoken and written word – 18.53 – ToV is about getting the message across effectively – 19.33 – How does a company define its TOV? - 23.10 – Defining tone isn’t about stifling creativity – 24.50 – Using TOV to change the culture in AIB - 30.00 – Bringing together internal and external TOV – 35.00 – Simple steps to a better tone of voice – clarity, personal pronouns and active verbs – 39.30 – Where to go for more on TOV -

​“If you’re going to use words, you might as well use the best ones you can” ​ John Simmons, has had many roles over his career but they all had one thing in common - a deep-seated passion for the 'joy of language’, as he puts it.  Starting his career in the UK's National Economic Development office, John soon moved into the agency world. During that period he worked on many ‘visual identity projects but he always wondered if there was space too for ‘verbal identity? And so the idea of Tone of Voice was born and became a key part of the brand programmes he worked on. ​ He left the agency in 2004 to work with a range of organisations, helping them to define their tone of voice and has written a number of books on the subject.  He’s also written a number of fictional novels and is a member of the Dark Angels collective. Links: John's Book, Dark Angels – <a href="http://www.dark-angels.org.uk" rel="nofollow" target="_blank">www.dark-angels.org.uk</a> Show Notes: 2.00 - A delve into John’s background – 7.40 – What is Tone of Voice? – 10.05 - TOV and internal comms – 11.00 – Tone of Voice, culture and customer experience – 12.40 – Connecting internal and external voice in WHSmith – 15.00 – Closing the gap between the spoken and written word – 18.53 – ToV is about getting the message across effectively – 19.33 – How does a company define its TOV? - 23.10 – Defining tone isn’t about stifling creativity – 24.50 – Using TOV to change the culture in AIB - 30.00 – Bringing together internal and external TOV – 35.00 – Simple steps to a better tone of voice – clarity, personal pronouns and active verbs – 39.30 – Where to go for more on TOV -

33 | How the right Tone of Voice can positively impact culture and customer experience

Orlaith Carmody

LEAD

"The mushroom theory of 'feed them $&amp;*% and keep them in the dark' is gone" ​ Orlaith has had a number of different careers within a career. She started her career as a journalist in local radio and then with RTE before co-founding Gavin Duffy and Associates. Her focus was very much on media relations training, coaching and supporting thousands of business and political leaders.  In latter years, however, that naturally broadened out into leadership development, talent development and leadership coaching. Today, Orlaith is a coach and leadership consultant, spending much of her time coaching leaders and helping businesses to cope with the changing world of work - from working with Millennials and GenZs to maximizing retention, creating purpose and driving career ownership. Links: Orlaith's book on Amazon -  https://www.amazon.co.uk/Perform-Leader-skills-strategies-where/dp/0993289207/ref=sr_1_1?keywords=orlaith+carmody&amp;qid=1567432991&amp;s=gateway&amp;sr=8-1 Show Notes: 2.00 - A bit about Orlaith – 4.00 – How people feel during transformation is key – 5.40 - What makes a great leader – ‘emotional intelligence and authenticity – 7.05 – The impact of leaders of customer experience – 10.20 – Defining mission, vision, values and purpose isn’t enough – 13.15 – Some thoughts on culture – 16.40 – Leader as a coach (not commander) to engage millennials and GenZ – 19.30 – Practical thoughts on coaching leadership – 22.00 – Getting buy-in to culture change - 28.30 – Authenticity and self-awareness – 42.20 – Orlaith’s advice for himself – ‘You’re capable of so much more that you’ll ever imagine – believe in yourself!’

"The mushroom theory of 'feed them $&amp;*% and keep them in the dark' is gone" ​ Orlaith has had a number of different careers within a career. She started her career as a journalist in local radio and then with RTE before co-founding Gavin Duffy and Associates. Her focus was very much on media relations training, coaching and supporting thousands of business and political leaders.  In latter years, however, that naturally broadened out into leadership development, talent development and leadership coaching. Today, Orlaith is a coach and leadership consultant, spending much of her time coaching leaders and helping businesses to cope with the changing world of work - from working with Millennials and GenZs to maximizing retention, creating purpose and driving career ownership. Links: Orlaith's book on Amazon - <a href="https://www.amazon.co.uk/Perform-Leader-skills-strategies-where/dp/0993289207/ref=sr_1_1?keywords=orlaith+carmody&amp;qid=1567432991&amp;s=gateway&amp;sr=8-1" rel="nofollow" target="_blank"> https://www.amazon.co.uk/Perform-Leader-skills-strategies-where/dp/0993289207/ref=sr_1_1?keywords=orlaith+carmody&amp;qid=1567432991&amp;s=gateway&amp;sr=8-1</a> Show Notes: 2.00 - A bit about Orlaith – 4.00 – How people feel during transformation is key – 5.40 - What makes a great leader – ‘emotional intelligence and authenticity – 7.05 – The impact of leaders of customer experience – 10.20 – Defining mission, vision, values and purpose isn’t enough – 13.15 – Some thoughts on culture – 16.40 – Leader as a coach (not commander) to engage millennials and GenZ – 19.30 – Practical thoughts on coaching leadership – 22.00 – Getting buy-in to culture change - 28.30 – Authenticity and self-awareness – 42.20 – Orlaith’s advice for himself – ‘You’re capable of so much more that you’ll ever imagine – believe in yourself!’

32 | How to lead as a coach and not a commander

Josh Schneider

“Anything is possible but not everything is possible” ​ Straight out of college, Josh fell into accounting (because that's what you did, right?).  However, very quickly, he realised that it wasn't for him and it was during those two years that he realised, for many people, work was just not enjoyable.  But, having seen and experienced a few moments when people were in their element (or what he refers to as 'having that 'tingly feeling''), he knew there was more that companies and individuals could be doing to get the most from each other. ​So his career took a major turn and, today, Josh is an author (with three books under his belt), a speaker and a coach. In this episode, I talked to him about his most recent book, '5 days to your best work yet, a very practical guide and workbook designed to help readers identify what they can do to get more out of work. Show Notes: 3.20 - A bit about Josh and his background – 8.57 – Josh’s consulting and speaking roles – 10.37 – A bit on the book – 14.30 – Step 1 – ‘What are you best at?’ – 16.40 – We have lots of negative thoughts – 19.25 – ‘Step 2 – What’s your tingly feeling’ – 22.10 – Purpose, engagement and meaningful work – 25.00 – Good work releases good chemicals – 31.00 – Step 3 – ‘Who are you becoming?’ – focus on your efforts – 34.10 – Using the book to take a step back – 36.05 – Josh’s advice for himself – ‘Anything is possible but not everything is possible.’

“Anything is possible but not everything is possible” ​ Straight out of college, Josh fell into accounting (because that's what you did, right?).  However, very quickly, he realised that it wasn't for him and it was during those two years that he realised, for many people, work was just not enjoyable.  But, having seen and experienced a few moments when people were in their element (or what he refers to as 'having that 'tingly feeling''), he knew there was more that companies and individuals could be doing to get the most from each other. ​So his career took a major turn and, today, Josh is an author (with three books under his belt), a speaker and a coach. In this episode, I talked to him about his most recent book, '5 days to your best work yet, a very practical guide and workbook designed to help readers identify what they can do to get more out of work. Show Notes: 3.20 - A bit about Josh and his background – 8.57 – Josh’s consulting and speaking roles – 10.37 – A bit on the book – 14.30 – Step 1 – ‘What are you best at?’ – 16.40 – We have lots of negative thoughts – 19.25 – ‘Step 2 – What’s your tingly feeling’ – 22.10 – Purpose, engagement and meaningful work – 25.00 – Good work releases good chemicals – 31.00 – Step 3 – ‘Who are you becoming?’ – focus on your efforts – 34.10 – Using the book to take a step back – 36.05 – Josh’s advice for himself – ‘Anything is possible but not everything is possible.’

29 | Delegating in Leadership to Drive Results

Margot Slattery

Having been exposed to the hospitality sector from a young age (her mother worked in a local Co Limerick hotel), Margot trained initially as a chef before taking a sideways step into hotel and catering management.  She spent a number of years working for a contract catering company which was acquired by Sodexo. ​ She has been at Sodexo ever since, during which time she’s held a number of positions across the company from Operations Manager to Account Director. In 2015 she became Country President, responsible for Sodexo’s 4,000 employees in Ireland and NI.  She’s a passionate advocate of the diversity and inclusion agenda, is a member of Sodexo's global LGBT network leadership team, and was the founding chair of Sodexo’s Women Work network. Show Notes: 2.10 - A bit about Margot and her background – 4.50 – What makes a leader a great leader? – 6.40 – Bringing your whole self to work – 7.40 – The role of diversity in the workplace – 10.30 – Creating conditions for D&amp;I success – 12.40 – Things leaders can do to create inclusive cultures – 15.00 – The importance of defending company values – 18.40 – Diversity is more than just gender – 23.00 – How do leaders keep the plates spinning? – 25.00 – The power of self-awareness – 27.30 – Diversity on boards - 34.30 – Practical advice for building more diverse teams – 36.10 – Margot’s advice for herself – be brave.

Having been exposed to the hospitality sector from a young age (her mother worked in a local Co Limerick hotel), Margot trained initially as a chef before taking a sideways step into hotel and catering management.  She spent a number of years working for a contract catering company which was acquired by Sodexo. ​ She has been at Sodexo ever since, during which time she’s held a number of positions across the company from Operations Manager to Account Director. In 2015 she became Country President, responsible for Sodexo’s 4,000 employees in Ireland and NI.  She’s a passionate advocate of the diversity and inclusion agenda, is a member of Sodexo's global LGBT network leadership team, and was the founding chair of Sodexo’s Women Work network. Show Notes: 2.10 - A bit about Margot and her background – 4.50 – What makes a leader a great leader? – 6.40 – Bringing your whole self to work – 7.40 – The role of diversity in the workplace – 10.30 – Creating conditions for D&amp;I success – 12.40 – Things leaders can do to create inclusive cultures – 15.00 – The importance of defending company values – 18.40 – Diversity is more than just gender – 23.00 – How do leaders keep the plates spinning? – 25.00 – The power of self-awareness – 27.30 – Diversity on boards - 34.30 – Practical advice for building more diverse teams – 36.10 – Margot’s advice for herself – be brave.

28 | Understanding exclusion & inclusion in leadership

Nick Morgan

A lecturer in his early career, Nick’s first foray into ‘practical communications’ was as a speechwriter for the Governor of Virginia. In 1997 he went on to found Public Words, a consultancy with a mission to improve the world of professional communication in which he has worked with CEOs from most of the Fortune Top 50, a number of Heads of State and a US President or two (he wouldn't tell us who!) ​ I met Nick at the launch of his newest book 'Can you hear me? : How to connect with people in a virtual world'.  As the use of smartphones, teleconference, video conference and email continues to explode in business, Nick explores the impact that's having on the quality and impact of our communications. He shares the top five challenges he identified in his research and offers some ideas on how to mitigate them. Show Notes: 2.24 – Nick’s background – 4.40 – …and his commercial experience – 5.40 – Why he wrote the book – 7.35 – Challenge 1 – lack of feedback in digital communication – 10.05 – Not noticing a Brazilian earthquake! – 12.05 – The brain processes Why before How/What – 12.35 – Recipients need to provide feedback, but it’s tough at first – 14.00 – We need to rethink purpose and HOW of virtual meetings – 15.40 – Challenge 2 – lack of feedback = lack of empathy - 18.20 – actively increasing feedback can help to avoid hostility – 20.24 – Trust is very fragile in the virtual world, we’re quick to judge – 25.30 – Challenge 3 – lack of control over your persona – 29.10 - Challenge 4 – Lack of emotion (which makes it hard to make good decisions) – 35.00 - We have to get better at expressing intent to be better understood – 36.24 - Challenge 5 – Lack of connection – means relationships are more fragile – 37.25 - How do we address these issues? - 37.45 – Get better at storytelling, be authentic and vulnerable – 40.30 – Find out how people feel - 43.10 – Use emojis and emoticons to introduce ‘body language’! – 46.00 – Nick’s advice to himself – ‘find your own way’

A lecturer in his early career, Nick’s first foray into ‘practical communications’ was as a speechwriter for the Governor of Virginia. In 1997 he went on to found Public Words, a consultancy with a mission to improve the world of professional communication in which he has worked with CEOs from most of the Fortune Top 50, a number of Heads of State and a US President or two (he wouldn't tell us who!) ​ I met Nick at the launch of his newest book 'Can you hear me? : How to connect with people in a virtual world'.  As the use of smartphones, teleconference, video conference and email continues to explode in business, Nick explores the impact that's having on the quality and impact of our communications. He shares the top five challenges he identified in his research and offers some ideas on how to mitigate them. Show Notes: 2.24 – Nick’s background – 4.40 – …and his commercial experience – 5.40 – Why he wrote the book – 7.35 – Challenge 1 – lack of feedback in digital communication – 10.05 – Not noticing a Brazilian earthquake! – 12.05 – The brain processes Why before How/What – 12.35 – Recipients need to provide feedback, but it’s tough at first – 14.00 – We need to rethink purpose and HOW of virtual meetings – 15.40 – Challenge 2 – lack of feedback = lack of empathy - 18.20 – actively increasing feedback can help to avoid hostility – 20.24 – Trust is very fragile in the virtual world, we’re quick to judge – 25.30 – Challenge 3 – lack of control over your persona – 29.10 - Challenge 4 – Lack of emotion (which makes it hard to make good decisions) – 35.00 - We have to get better at expressing intent to be better understood – 36.24 - Challenge 5 – Lack of connection – means relationships are more fragile – 37.25 - How do we address these issues? - 37.45 – Get better at storytelling, be authentic and vulnerable – 40.30 – Find out how people feel - 43.10 – Use emojis and emoticons to introduce ‘body language’! – 46.00 – Nick’s advice to himself – ‘find your own way’

25 | Practising Empathetic & Introspective Leadership

Julie Sinnamon

Born in County Down, Julie’s career in business started early in life. Her father was a poultry farmer and retailer and, in many ways, that started to shape her views of business from an early age. She studied business in Ulster University before moving to Dublin in the late seventies, a time when things in Northern Ireland were pretty lean but foreign direct investment in the Republic was beginning to build. ​ Since then, she has spent 30 years in the Irish Development Authority and Enterprise Ireland, both semi-state government agencies.  She has been CEO at the latter since 2013 during which time the agency has supported hundreds of indigenous Irish companies, creating tens of thousands of jobs.  Julie is a strong supporter of initiatives that drive diversity and is a champion for women engaging at all levels in the public and private sectors. Show Notes: 1.50 – Julie’s start in life, the family business and supporting Irish business – 4.40 – What does Enterprise Ireland’s support look like? – 5.13 – Supporting clients through leadership development – 6.30 – The challenges of Brexit for business – 8.30 – What makes a great leader - vision, ambition, energy, passion and purpose– 11.35 – Irish companies are coming out of the shadow of multinationals – 15.30 – A leader’s role during change – 17.55 – Milestones during change are key - We need to rethink the purpose and HOW of virtual meetings

Born in County Down, Julie’s career in business started early in life. Her father was a poultry farmer and retailer and, in many ways, that started to shape her views of business from an early age. She studied business in Ulster University before moving to Dublin in the late seventies, a time when things in Northern Ireland were pretty lean but foreign direct investment in the Republic was beginning to build. ​ Since then, she has spent 30 years in the Irish Development Authority and Enterprise Ireland, both semi-state government agencies.  She has been CEO at the latter since 2013 during which time the agency has supported hundreds of indigenous Irish companies, creating tens of thousands of jobs.  Julie is a strong supporter of initiatives that drive diversity and is a champion for women engaging at all levels in the public and private sectors. Show Notes: 1.50 – Julie’s start in life, the family business and supporting Irish business – 4.40 – What does Enterprise Ireland’s support look like? – 5.13 – Supporting clients through leadership development – 6.30 – The challenges of Brexit for business – 8.30 – What makes a great leader - vision, ambition, energy, passion and purpose– 11.35 – Irish companies are coming out of the shadow of multinationals – 15.30 – A leader’s role during change – 17.55 – Milestones during change are key - We need to rethink the purpose and HOW of virtual meetings

26 | Becoming a better storyteller as a leader

Gavin Bate

"Don’t fall in love with your wins – positively seek out what might kill you next" ​If you want to hear from someone with a varied, wide-ranging and interesting career, you need to look no further than Gavin Bate. He's travelled thousands of miles around the world, summited the seven highest summits on the planet, walked across the Sahara (solo!), driven aid trucks in Africa and taught in Kenya's slum schools. And that's only the half of it! Today, Gavin is an International Mountain Leader, runs Adventure Alternative, which he started in 1991, and is the founder of Moving Mountains Trust, an international charity working with disadvantaged children and communities primarily in Kenya, Tanzania and Nepal. He is also an experienced speaker and lecturer on leadership and leadership psychology, much of the context for which he takes from his experiences in the mountains. Show Notes: 2.40 - A bit about Gavin – 6.30 – Leadership through climbing – 8.45 - Mindfulness, mental health and getting off the grid – 11.50 – What makes a great leader – ‘know thyself’ – 15.10 – The changing focus on Mountain Guide training – 17.40 – Managing the psychology of men and women and optimal compromise – 19.05 – Transformational leadership and leading from the middle – 21.20 – Hierarchy kills progress – 24.40 – The danger of generational stereotypes – 26.50 – A leader’s role in change – IQ vs EQ vs AQ (adaptability) - 29.00 – Adaptability – ‘What if’ scenario planning - 31.20 – The power of unlearning and heuristic traps – 35.35 – Exploration vs exploitation 38.50 – Silos get in the way of transparency and communication. – 42.20 – Gavin’s advice for himself – ‘Get off your high horse!’

"Don’t fall in love with your wins – positively seek out what might kill you next" ​If you want to hear from someone with a varied, wide-ranging and interesting career, you need to look no further than Gavin Bate. He's travelled thousands of miles around the world, summited the seven highest summits on the planet, walked across the Sahara (solo!), driven aid trucks in Africa and taught in Kenya's slum schools. And that's only the half of it! Today, Gavin is an International Mountain Leader, runs Adventure Alternative, which he started in 1991, and is the founder of Moving Mountains Trust, an international charity working with disadvantaged children and communities primarily in Kenya, Tanzania and Nepal. He is also an experienced speaker and lecturer on leadership and leadership psychology, much of the context for which he takes from his experiences in the mountains. Show Notes: 2.40 - A bit about Gavin – 6.30 – Leadership through climbing – 8.45 - Mindfulness, mental health and getting off the grid – 11.50 – What makes a great leader – ‘know thyself’ – 15.10 – The changing focus on Mountain Guide training – 17.40 – Managing the psychology of men and women and optimal compromise – 19.05 – Transformational leadership and leading from the middle – 21.20 – Hierarchy kills progress – 24.40 – The danger of generational stereotypes – 26.50 – A leader’s role in change – IQ vs EQ vs AQ (adaptability) - 29.00 – Adaptability – ‘What if’ scenario planning - 31.20 – The power of unlearning and heuristic traps – 35.35 – Exploration vs exploitation 38.50 – Silos get in the way of transparency and communication. – 42.20 – Gavin’s advice for himself – ‘Get off your high horse!’

31 | Leadership skills to scale the world's heights

Joyce Walsh

"If you don’t continually learn how can you grow as a leader?" ​ Joyce is a career banker with over 20 years of experience in the sector.  Deciding that college wasn't for her, she took a role in the Bank of Ireland from school and spent 14 years there before moving to Ulster Bank in 2003. Within a year she became an Area Manager, a role she held for four years before she was asked to set up an Academy for retail staff, her first foray into L&amp;D. A role as Head of Learning for the bank followed in 2009. In 2018, having spent 10 years evolving the learning offer in Ulster Bank, Joyce became Head of Leadership &amp; Talent. In 2019 she won the Irish Institute of Training and Development's award for Outstanding Individual Contribution. Show Notes: 2.20 - A bit about Joyce – 7.50 – What makes a leader a great leader – 12.15 - Are leaders born or made – 18.50 – Career playgrounds and lateral moves – 19.50 – The role of L&amp;D in creating great cultures – 20.45 – Culture is a big focus in Irish Financial Services – 22.46 – L&amp;D as a strategic enabler – 23.45 – Chief Meaning Officers and translating strategy – 25.40 – Role of leaders in creating engaging workplaces – 28.00 – A leader’s role in change - 30.00 – How can organisations create strong L&amp;D strategies? FOCUS! 32.30 – Partnership with the business is key to success – 34.00 – You need to ask, ‘How are we building capability? 36.05 – Joyce’s advice for herself – ‘Get up, dress up, show up and never give up.’

"If you don’t continually learn how can you grow as a leader?" ​ Joyce is a career banker with over 20 years of experience in the sector.  Deciding that college wasn't for her, she took a role in the Bank of Ireland from school and spent 14 years there before moving to Ulster Bank in 2003. Within a year she became an Area Manager, a role she held for four years before she was asked to set up an Academy for retail staff, her first foray into L&amp;D. A role as Head of Learning for the bank followed in 2009. In 2018, having spent 10 years evolving the learning offer in Ulster Bank, Joyce became Head of Leadership &amp; Talent. In 2019 she won the Irish Institute of Training and Development's award for Outstanding Individual Contribution. Show Notes: 2.20 - A bit about Joyce – 7.50 – What makes a leader a great leader – 12.15 - Are leaders born or made – 18.50 – Career playgrounds and lateral moves – 19.50 – The role of L&amp;D in creating great cultures – 20.45 – Culture is a big focus in Irish Financial Services – 22.46 – L&amp;D as a strategic enabler – 23.45 – Chief Meaning Officers and translating strategy – 25.40 – Role of leaders in creating engaging workplaces – 28.00 – A leader’s role in change - 30.00 – How can organisations create strong L&amp;D strategies? FOCUS! 32.30 – Partnership with the business is key to success – 34.00 – You need to ask, ‘How are we building capability? 36.05 – Joyce’s advice for herself – ‘Get up, dress up, show up and never give up.’

30 | How a culture of learning helps to drive organisational success

Denis Doolan

Compared to many, Denis's career has been wide-ranging.  It started in London in 1994 where he worked in tech PR before "falling into event management" for the Sydney Olympics. Returning to Ireland in 2001, he continued in that vein before setting up his own consultancy, running strategic planning, project management and leadership development programmes for a range of commercial and non-profit clients.  When Denis was offered the chance to become interim MD of the Special Olympics Europe-Eurasia region in 2011, he seized the opportunity. ​​He has since gone on to take a global role with responsibility for operational and leadership development.  The Leadership Academy he and his team set up has been recognized by a number of bodies and his current focus is looking at the role leadership plays in sustainability, inclusion and driving change. Show Notes: 2.30 - A bit about Denis and his career – 5.35 – Creating a focus on Leadership development - 9.50 –What makes a leader a great leader? – 14.30 – The importance of humility – 16.30 – Inclusive leadership and creating more diverse leaders - 22.25 – Organisations can benefit significantly from more inclusive environments – 25.10 – The role of leaders during change, listening and the power of visibility - 28.14 – Consistent leadership in tough times is key – 30.00 – Being clear during change – Mandela and Trump – 33.00 - Are you a hub or a bridge? Hermione Ibarra – 34.55 – Dan Pink and the power of ‘endings’ – 36.30 – More inclusion and sustainable leadership is the future - 39.50 - Denis’s Leadership role models – 42.10 – Denis’s advice for himself – focus on personal styles

Compared to many, Denis's career has been wide-ranging.  It started in London in 1994 where he worked in tech PR before "falling into event management" for the Sydney Olympics. Returning to Ireland in 2001, he continued in that vein before setting up his own consultancy, running strategic planning, project management and leadership development programmes for a range of commercial and non-profit clients.  When Denis was offered the chance to become interim MD of the Special Olympics Europe-Eurasia region in 2011, he seized the opportunity. ​​He has since gone on to take a global role with responsibility for operational and leadership development.  The Leadership Academy he and his team set up has been recognized by a number of bodies and his current focus is looking at the role leadership plays in sustainability, inclusion and driving change. Show Notes: 2.30 - A bit about Denis and his career – 5.35 – Creating a focus on Leadership development - 9.50 –What makes a leader a great leader? – 14.30 – The importance of humility – 16.30 – Inclusive leadership and creating more diverse leaders - 22.25 – Organisations can benefit significantly from more inclusive environments – 25.10 – The role of leaders during change, listening and the power of visibility - 28.14 – Consistent leadership in tough times is key – 30.00 – Being clear during change – Mandela and Trump – 33.00 - Are you a hub or a bridge? Hermione Ibarra – 34.55 – Dan Pink and the power of ‘endings’ – 36.30 – More inclusion and sustainable leadership is the future - 39.50 - Denis’s Leadership role models – 42.10 – Denis’s advice for himself – focus on personal styles

27 | Inclusive leadership: Creating an environment where people can succeed

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