This week we're bringing something different to the podcast! We're featuring a compelling excerpt from the most recent Sales Fundamentals Boot Camp facilitated by NCG Senior Coach Andrew Amrhein and Jim Falk, Sr. Estimator at Nolan Painting and Sales Trainer &amp; Consultant with Nolan Consulting Group.The Sales Boot Camp focuses on the execution of the “original” Sales Process  - this particular excerpt highlights the importance of asking the often dreaded "budget questions". When it comes to qualifying a prospect, there is perhaps no more important step than making sure that a future client can pay for your product or service, yet that conversation is often approached with trepidation. Listen in on this lively discussion as Andrew and Jim walk us through the importance of this step, as well as offer strategies, word tracks and questions to uncover if your prospect has a budget...and working the close.

This week we're bringing something different to the podcast! We're featuring a compelling excerpt from the most recent Sales Fundamentals Boot Camp facilitated by NCG Senior Coach Andrew Amrhein and Jim Falk, Sr. Estimator at Nolan Painting and Sales Trainer &amp; Consultant with Nolan Consulting Group. The Sales Boot Camp focuses on the execution of the “original” Sales Process - this particular excerpt highlights the importance of asking the often dreaded "budget questions". When it comes to qualifying a prospect, there is perhaps no more important step than making sure that a future client can pay for your product or service, yet that conversation is often approached with trepidation. Listen in on this lively discussion as Andrew and Jim walk us through the importance of this step, as well as offer strategies, word tracks and questions to uncover if your prospect has a budget...and working the close.

Ep 117 An Excerpt from the Sales Boot Camp ~ Talking Budget 

Brian Nolan, Managing Partner of Nolan Consulting Group, joins Molly Nolan in this week's podcast, for a deep dive into the core mission of NCG - getting small business owners Out of the Hourglass. Brian explains what it means to be stuck in the hourglass, in a variety of scenarios, and how NCG helps owners transition out of the hourglass at different points of their business lifecycle.From implementing systems and knowing your numbers, to creating scalable excellence and high-performance teams, Brian covers the key components of escaping the hourglass and building a "value business." This intriguing discussion will leave you with renewed motivation and inspiration to pursue your own vision ...or to create one if you haven't yet!

Brian Nolan, Managing Partner of Nolan Consulting Group, joins Molly Nolan in this week's podcast, for a deep dive into the core mission of NCG - getting small business owners Out of the Hourglass. Brian explains what it means to be stuck in the hourglass, in a variety of scenarios, and how NCG helps owners transition out of the hourglass at different points of their business lifecycle. From implementing systems and knowing your numbers, to creating scalable excellence and high-performance teams, Brian covers the key components of escaping the hourglass and building a "value business." This intriguing discussion will leave you with renewed motivation and inspiration to pursue your own vision ...or to create one if you haven't yet!

Ep 116 What does it mean to Get out of the Hourglass? 

In this week's podcast, NCG Sr. Business Coach, Colin Nolan joins Molly Nolan for a practical discussion of how DISC can be applied to customer relations. As many listeners know, DISC is a behavioral assessment tool that we often refer to in conversations on this podcast, and within our Coaching and Consulting practice. We've discussed how DISC can be used to understand behaviors &amp; motivators, improve organizational communication and engagement, and provide valuable insight for hiring and management decisions. Today's application is all about the customer - Colin shares with us how we can apply our awareness of DISC and emotional intelligence to relate to our customers better - whether closing the sale, dealing with difficult situations, or enhancing the overall customer experience.

Ep 115: Utilizing DISC to work with Customers 

Nolan Painting

Description: This week's podcast episode features a topic that has been an ongoing challenge for businesses across all industries - Recruiting and Retaining employees. Molly is joined by Kevin Nolan, CEO of Nolan Paining and Colleen Nolan, Director of Human Resources at Nolan Painting as they share how they have been working to combat this issue at their organization, brainstorming and grinding in the day to day to make sure they have the team to in place to fulfill the high demand of work that keeps the phones ringing.The discussion reveals how they have shifted perceptive, learned to welcome new ways of thought and agility in decision making, leaned into creativity, invested in their people, and continue to go after the long game by focusing on bringing young people into the trades. They have finally found success in increasing their FOS numbers over the last few months and while they know they've tapped into a strategy that is working, they also realize the need to stay on their toes - since nothing is a constant in this environment!

Description: This week's podcast episode features a topic that has been an ongoing challenge for businesses across all industries - Recruiting and Retaining employees. Molly is joined by Kevin Nolan, CEO of Nolan Paining and Colleen Nolan, Director of Human Resources at Nolan Painting as they share how they have been working to combat this issue at their organization, brainstorming and grinding in the day to day to make sure they have the team to in place to fulfill the high demand of work that keeps the phones ringing. The discussion reveals how they have shifted perceptive, learned to welcome new ways of thought and agility in decision making, leaned into creativity, invested in their people, and continue to go after the long game by focusing on bringing young people into the trades. They have finally found success in increasing their FOS numbers over the last few months and while they know they've tapped into a strategy that is working, they also realize the need to stay on their toes - since nothing is a constant in this environment!

Ep 114: Recruiting & Retention at Nolan Painting 

The NCG Book Club returns again! This month, we're discussing Part 1 of Coaching for Breakthrough Success ~ Proven Techniques for Making Impossible Dreams Possible by Jack Canfield and Dr. Peter Chee.In the book, Canfield &amp; Dr. Chee deliver what they believe to be the Top 30 Coaching Principals that every coach needs to practice in order to succeed. The principals are all encompassing - from breaking down the critical steps needed to build relationship and trust, to what it means to have a coaching spirit, to the power of listening, intuition and asking the right type of questions. In the discussion, our team highlights what principals have the greatest impact on them and how they apply to their own practices. In sharing this book with you, our team encourages our listeners to apply these principles to strengthen your own coaching skills.

The NCG Book Club returns again! This month, we're discussing Part 1 of Coaching for Breakthrough Success ~ Proven Techniques for Making Impossible Dreams Possible by Jack Canfield and Dr. Peter Chee. In the book, Canfield &amp; Dr. Chee deliver what they believe to be the Top 30 Coaching Principals that every coach needs to practice in order to succeed. The principals are all encompassing - from breaking down the critical steps needed to build relationship and trust, to what it means to have a coaching spirit, to the power of listening, intuition and asking the right type of questions. In the discussion, our team highlights what principals have the greatest impact on them and how they apply to their own practices. In sharing this book with you, our team encourages our listeners to apply these principles to strengthen your own coaching skills.

Ep 113: NCG Book Club ~ Coaching for Breakthrough Success

Since we are about halfway through 2022, today's podcast features a Mid-Year Planning Status Check! NCG's Director of Finance &amp; Sr. Business Coach, Andrew Amrhein reminds listeners of the importance of keeping a pulse of the metrics and reviewing where you stand in the plan that you set at the beginning of this year. During this crazy busy time of year, how do we take the time to make sure we’re not making decisions that are taking us off track? Andrew highlights the metrics to stay on top of, the conversations that need to happen and gives recommendations for working through the uncertainty of what the months ahead may bring. We hope that this mid-year status check helps you stay dialed on the health of your organization and sets the tone for a successful second half of 2022!

Since we are about halfway through 2022, today's podcast features a Mid-Year Planning Status Check! NCG's Director of Finance &amp; Sr. Business Coach, Andrew Amrhein reminds listeners of the importance of keeping a pulse of the metrics and reviewing where you stand in the plan that you set at the beginning of this year. During this crazy busy time of year, how do we take the time to make sure we’re not making decisions that are taking us off track? Andrew highlights the metrics to stay on top of, the conversations that need to happen and gives recommendations for working through the uncertainty of what the months ahead may bring. We hope that this mid-year status check helps you stay dialed on the health of your organization and sets the tone for a successful second half of 2022!

Ep 112: Mid Year Planning Status Check

If you are an avid Out of the Hourglass podcast listener or are working with our team, "DISC" is a term you have heard frequently. In today's Out of the Hourglass podcast, Molly Nolan is joined by NCG's Business Systems Specialist Sydney Bates for an in-depth unraveling of DISC.Listen and learn as Sydney breaks down DISC concepts by highlighting the behaviors and motivators revealed through the DISC assessment, what they actually mean, and how they work together. Molly and Sydney apply these concepts to training conversations, hiring and recruiting, organizational role deep dives and communication. If you’ve taken the DISC before, find your results after listening to this episode and see what new insight you've gained!

If you are an avid Out of the Hourglass podcast listener or are working with our team, "DISC" is a term you have heard frequently. In today's Out of the Hourglass podcast, Molly Nolan is joined by NCG's Business Systems Specialist Sydney Bates for an in-depth unraveling of DISC. Listen and learn as Sydney breaks down DISC concepts by highlighting the behaviors and motivators revealed through the DISC assessment, what they actually mean, and how they work together. Molly and Sydney apply these concepts to training conversations, hiring and recruiting, organizational role deep dives and communication. If you’ve taken the DISC before, find your results after listening to this episode and see what new insight you've gained!

Ep 111: Disc Foundations

In today's podcast, we have the pleasure of hearing some powerful and practical insight from Sheldon Stewart, Summit Member &amp; NCG Member Coach and President of Stewart Painting based in Hyannis &amp; Hingham, Massachusetts. Sheldon shares with us his experience through the process of creating the Board of Directors at Stewart Painting and where he is at in the journey. It's process that has been incredibly well thought out and reflects his succession plan for his business. We’ve worked with Sheldon and his team for over a decade which makes this current topic and his planning for retirement both rewarding and humbling. We have much respect for Sheldon and his business and hope this conversation will inspire you to be intentional about planning for your own future along with the future of your business.

In today's podcast, we have the pleasure of hearing some powerful and practical insight from Sheldon Stewart, Summit Member &amp; NCG Member Coach and President of Stewart Painting based in Hyannis &amp; Hingham, Massachusetts. Sheldon shares with us his experience through the process of creating the Board of Directors at Stewart Painting and where he is at in the journey. It's process that has been incredibly well thought out and reflects his succession plan for his business. We’ve worked with Sheldon and his team for over a decade which makes this current topic and his planning for retirement both rewarding and humbling. We have much respect for Sheldon and his business and hope this conversation will inspire you to be intentional about planning for your own future along with the future of your business.

Ep 110: A Member Story ~ Building Stewart Painting's Board of Directors

Our podcast today features a topic that is near and dear to our hearts, the role of the Coach. This powerful conversation with two respected leaders, Brian Nolan, Managing Partner at Nolan Consulting Group, and Paul Cook, VP of Painters USA, Summit Member and Member Coach, will challenge you to think about who is looking to YOU as a coach.At NCG, we have the immense privilege to work with many business owners and organizational leaders in a coaching capacity to help them achieve their desired visions and accomplish their personal and organizational goals. It’s a position that is both incredibly rewarding and challenging. This conversation centers on the skills and behaviors that are critical to succeed in the role of the coach. As you listen, consider who is looking to YOU as a coach. As a leader, business owner, or manager of people, you have a coaching responsibility - you just might not realize it.

Our podcast today features a topic that is near and dear to our hearts, the role of the Coach. This powerful conversation with two respected leaders, Brian Nolan, Managing Partner at Nolan Consulting Group, and Paul Cook, VP of Painters USA, Summit Member and Member Coach, will challenge you to think about who is looking to YOU as a coach. At NCG, we have the immense privilege to work with many business owners and organizational leaders in a coaching capacity to help them achieve their desired visions and accomplish their personal and organizational goals. It’s a position that is both incredibly rewarding and challenging. This conversation centers on the skills and behaviors that are critical to succeed in the role of the coach. As you listen, consider who is looking to YOU as a coach. As a leader, business owner, or manager of people, you have a coaching responsibility - you just might not realize it.

Ep. 109 The Role of the Coach

Stephen C. Lundin

Today’s episode features the NCG Book Club and April’s book of the month, Fish!: A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin. While it might have been the shortest book in length so far, its message is far-reaching and filled with timeless wisdom. It's the story of a flailing corporate culture that meets the wildly engaging Pike Place Fish Market in Seattle, WA where the Fishmongers practice the FISH! philosophy., comprised of 4 simple rules.

Ep 108: NCG Book Club -  FISH! A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin

Out of the Hourglass, presented by Nolan Consulting Group,  is here to help Small Business Owners and Contractors alike visualize their goals, develop their team &amp; build sustainable growth. You'll hear from our panel of NCG Coaches on a variety of topics, guest speakers from top industry resources, Business Owners sharing best practices and a focus on strategies across sales, marketing, business planning, human resources and more. We're here to take you "out of the hourglass" and reach YOUR Summit.

Paul Cook

Today's podcast is a two-part conversation hosted by NCG Coach and Director of Operations, Kathryn Freeman. In this episode, Kathryn sits down with Paul Cook, Vice President of Painters USA with locations throughout Chicago and Dallas, and Hernan Jimenez, Safety Manager at Nolan Painting, based just outside Philadelphia to discuss the critically important topic of safety. To begin the conversation, Paul share his WHY - how an integral moment forever changed his and his company's view on safety in the workplace, and the imperative need for leadership to take on this responsibility. Hernan then discusses his role as Safety Manager, his approach to teaching and training employees, and the necessity of a shared commitment to safety among management and the team.Nolan Consulting Group challenges the organizations we work with to develop and maintain a culture of safety. In addition to our Summit Safety Certification Program, this summer, we’ll be kicking off a Safety Peer Group! As you listen to this episode, think about safety’s place in your own organization and what you can learn from the experiences of others.

Today's podcast is a two-part conversation hosted by NCG Coach and Director of Operations, Kathryn Freeman. In this episode, Kathryn sits down with Paul Cook, Vice President of Painters USA with locations throughout Chicago and Dallas, and Hernan Jimenez, Safety Manager at Nolan Painting, based just outside Philadelphia to discuss the critically important topic of safety. To begin the conversation, Paul share his WHY - how an integral moment forever changed his and his company's view on safety in the workplace, and the imperative need for leadership to take on this responsibility. Hernan then discusses his role as Safety Manager, his approach to teaching and training employees, and the necessity of a shared commitment to safety among management and the team. Nolan Consulting Group challenges the organizations we work with to develop and maintain a culture of safety. In addition to our Summit Safety Certification Program, this summer, we’ll be kicking off a Safety Peer Group! As you listen to this episode, think about safety’s place in your own organization and what you can learn from the experiences of others.

Ep 107: Safety In Practice, A conversation with Paul Cook & Hernan Jimenez

Jeff Wraley

Today’s podcast episode features our special guest Jeff Wraley, Founder of Groundwork, a virtual sales tool for contractors. We initially met Jeff in early 2020 when Groundwork was in its infancy and prior to the COVID pandemic. The timing was impeccable as Jeff brought a virtual sales tool to the service industry right as a virtual world of interaction became a necessity.In this episode, Jeff looks back at his entrepreneurial journey and shares what current and future trends he and his team are seeing in the intersection of technology and the sales process. To learn more about Groundwork, check out https://www.hellogroundwork.com/

Today’s podcast episode features our special guest Jeff Wraley, Founder of Groundwork, a virtual sales tool for contractors. We initially met Jeff in early 2020 when Groundwork was in its infancy and prior to the COVID pandemic. The timing was impeccable as Jeff brought a virtual sales tool to the service industry right as a virtual world of interaction became a necessity. In this episode, Jeff looks back at his entrepreneurial journey and shares what current and future trends he and his team are seeing in the intersection of technology and the sales process. To learn more about Groundwork, check out <a href="https://www.hellogroundwork.com/" rel="nofollow" target="_blank">https://www.hellogroundwork.com/</a>

Ep 106: Checking in with Jeff Wraley, Founder of Groundwork

Nolan Painting CEO and Nolan Consulting Group Partner and Coach, Kevin Nolan joins us on Today's Podcast Episode, for Customer Issues &amp; Crucial Conversations. Kevin draws on his 30 + years of experience to address a request about how to manage those tough situations where jobs don't go quite as well as promised and the fallout that can ensue. While these jobs are few in quantity, they can swiftly derail the team, suck the energy out of operations, and do serious damage to the company’s reputation if not handled well. A quick shout out to Brian McCracken, President of All American Painting Plus in Reston, VA for this episode request! If you have a podcast topic request, please reach out - we’d love to make it happen!

Nolan Painting CEO and Nolan Consulting Group Partner and Coach, Kevin Nolan joins us on Today's Podcast Episode, for Customer Issues &amp; Crucial Conversations. Kevin draws on his 30 + years of experience to address a request about how to manage those tough situations where jobs don't go quite as well as promised and the fallout that can ensue. While these jobs are few in quantity, they can swiftly derail the team, suck the energy out of operations, and do serious damage to the company’s reputation if not handled well. A quick shout out to Brian McCracken, President of All American Painting Plus in Reston, VA for this episode request! If you have a podcast topic request, please reach out - we’d love to make it happen!

Ep 105: Customer Issues & Crucial Conversations

Today's episode features TWO of our extended team members and partners from Nolan Painting: Jim Falk - Senior Estimator at Nolan Painting and Sales Trainer with NCG, AND Conal Mulreany, Field Supervisor at Nolan Painting and Field &amp; Ops Trainer with NCG. We are thrilled to have Jim and Conal on this podcast together as they unravel the unique relationship between the sales and operations departments of a growing, fast-paced, service-oriented organization.Through the conversation, Jim and Conal share how their departments work together - how Nolan Painting has adapted to strengthen the relationship and meet the departmental challenges that arise. They provide recommendations on how to establish better communication channels and demonstrate that the success of the Sales/Ops relationship is built upon constant collaboration, communication, and most importantly, respect. Much gratitude to Conal and Jim for getting real about what it means to be a TEAM!

Today's episode features TWO of our extended team members and partners from Nolan Painting: Jim Falk - Senior Estimator at Nolan Painting and Sales Trainer with NCG, AND Conal Mulreany, Field Supervisor at Nolan Painting and Field &amp; Ops Trainer with NCG. We are thrilled to have Jim and Conal on this podcast together as they unravel the unique relationship between the sales and operations departments of a growing, fast-paced, service-oriented organization. Through the conversation, Jim and Conal share how their departments work together - how Nolan Painting has adapted to strengthen the relationship and meet the departmental challenges that arise. They provide recommendations on how to establish better communication channels and demonstrate that the success of the Sales/Ops relationship is built upon constant collaboration, communication, and most importantly, respect. Much gratitude to Conal and Jim for getting real about what it means to be a TEAM!

Ep 104: The Ops x Sales Relationship Dynamic 

Today’s episode features NCG’s Director of Operations and Sr. Business Coach Kathryn Freeman, joined by NCG Sr. Business Coach, Colin Nolan for a conversation on company culture from a hiring perspective. What does "a culture fit” really mean? Have you defined what your company culture actually is? Have you mistaken culture fit with personal affect? Colin and Kathryn work through the complicated matter of how the personality and behaviors of individuals and the role they are hired for play into company culture.

Ep 103: Personal Affect vs. Culture  

Today we’re bringing you a special episode, one that was generated from a recent webinar, Bringing KPIs Into Focus, led by NCG Sr. Coach and Director of Finance, Andrew Amrhein. At Nolan Consulting Group, we strongly believe businesses should be utilizing KPIs, key performance indicators, to keep a pulse on the health of the business. In this episode, Andrew highlights 7 unique KPIs and shares the impact that KPI awareness makes on your business strategy and the directional health of your company's financial statements.      A special thanks to Dylan Ehlert, Director of Finance and Operations at Two Dudes Painting in Lancaster, PA for jumping into the conversation and sharing how the Dudes are using KPIs relating to employee retention and the impact of turnover. Lastly, a note to NCG clients  - If specific questions arise as you listen to this episode, we encourage you to talk to your coach and take note of the KPIs you would like to focus on in the year ahead.

Today we’re bringing you a special episode, one that was generated from a recent webinar, Bringing KPIs Into Focus, led by NCG Sr. Coach and Director of Finance, Andrew Amrhein. At Nolan Consulting Group, we strongly believe businesses should be utilizing KPIs, key performance indicators, to keep a pulse on the health of the business. In this episode, Andrew highlights 7 unique KPIs and shares the impact that KPI awareness makes on your business strategy and the directional health of your company's financial statements. A special thanks to Dylan Ehlert, Director of Finance and Operations at Two Dudes Painting in Lancaster, PA for jumping into the conversation and sharing how the Dudes are using KPIs relating to employee retention and the impact of turnover. Lastly, a note to NCG clients - If specific questions arise as you listen to this episode, we encourage you to talk to your coach and take note of the KPIs you would like to focus on in the year ahead.

Ep 102: Bringing KPIs into Focus

In today's episode, the NCG Book Club is back with a lively discussion on “Winning on Purpose: The unbeatable strategy of Loving Customers” by Fred Reicheld, facilitated by Michael Murray, President of Textbook Painting and Member Coach with NCG. This book reconstructs how NPS (Net Promoter Score) is used and analyzed within businesses. Winning on Purpose suggests that the primary purpose of business should be to enrich the lives of customers, and that deeply investing in the customers and their experience with your company brings back THEIR business and kickstarts their friends' business interactions, leading to earned growth and increased profits.This discussion and the book itself have inspired us to think harder about NPS and its place as a critical KPI in our financial workbook going forward. If the NPS system is new to you - don’t worry! We start off our conversation defining the system before jumping into the book highlights and takeaways.

In today's episode, the NCG Book Club is back with a lively discussion on “Winning on Purpose: The unbeatable strategy of Loving Customers” by Fred Reicheld, facilitated by Michael Murray, President of Textbook Painting and Member Coach with NCG. This book reconstructs how NPS (Net Promoter Score) is used and analyzed within businesses. Winning on Purpose suggests that the primary purpose of business should be to enrich the lives of customers, and that deeply investing in the customers and their experience with your company brings back THEIR business and kickstarts their friends' business interactions, leading to earned growth and increased profits. This discussion and the book itself have inspired us to think harder about NPS and its place as a critical KPI in our financial workbook going forward. If the NPS system is new to you - don’t worry! We start off our conversation defining the system before jumping into the book highlights and takeaways.

Ep 101: NCG Book Club - Winning On Purpose

This week we are thrilled to celebrate Nolan Consulting Group’s 18th year in business AND our 100th episode of the Out of the Hourglass podcast! To mark this occasion, Brian Nolan and Kevin Nolan, take a walk down memory lane in today's episode, sharing how this business and their partnership has both served their lives and the gratitude for all who have been a part of it. From the logistics of our first workshops in the shop garage, the growth of the Summit Group and the story of the organization to where it is today...  It has truly been an amazing journey!From all of us at Nolan Consulting Group - We Thank You - our listeners and our clients for being a part of the NCG journey…and for letting us be a part of yours.

This week we are thrilled to celebrate Nolan Consulting Group’s 18th year in business AND our 100th episode of the Out of the Hourglass podcast! To mark this occasion, Brian Nolan and Kevin Nolan, take a walk down memory lane in today's episode, sharing how this business and their partnership has both served their lives and the gratitude for all who have been a part of it. From the logistics of our first workshops in the shop garage, the growth of the Summit Group and the story of the organization to where it is today... It has truly been an amazing journey! From all of us at Nolan Consulting Group - We Thank You - our listeners and our clients for being a part of the NCG journey…and for letting us be a part of yours.

Ep 100: 18 Years of Gratitude

Today’s episode features Brian Nolan, Managing Partner, and Colin Nolan, Sr. Business Coach, for a discussion on self-leadership development. Where do you see yourself in the future? Where do you want to go? What is the Primary Aim? Brian and Colin discuss experiences in their own leadership journey and share how using a variety of development tools can help guide you on your way to reaching your goal. From podcasts and books to collaborating with peers, these tools can be the first step on the journey of making you a better leader.

Ep. 99 Take Charge of your Leadership Development

Today’s episode celebrates a major transition time in the life of NCG Business Coach, Jerry Block... he is retiring! When we reflect on Jerry’s time with NCG, we can’t help but be sad to see him go!  Despite that, we must celebrate all his accomplishments and take the opportunity to tap into the wisdom he has to share. In this episode, Jerry shares with us his lessons learned throughout his professional career and reminds us all the TEAM you work with is your second family.... it's the team that wins together.

Ep 98. Tapping into Jerry Block's Wisdom

Out of the Hourglass

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